--- title: "Sterling Order Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sterling Order Management Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more." source_url: "https://www.capterra.com/p/85100/Sterling-Order-Management/" page_type: "product" language: "en" --- # Sterling Order Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sterling Order Management ## What is Sterling Order Management? IBM Sterling Order Management System (OMS) is an enterprise-grade solution designed to streamline and optimize order fulfillment processes for businesses of all sizes. It offers comprehensive order management capabilities, including order capture, inventory visibility, order promising, and fulfillment orchestration across various channels. With its robust, scalable architecture, Sterling OMS integrates seamlessly with existing systems, providing real-time visibility and control over the entire order lifecycle. Key features include distributed order management, global inventory visibility, advanced analytics, and customizable workflows. The system supports complex fulfillment scenarios, enabling businesses to meet customer demands efficiently while reducing operational costs. Ideal for retail, manufacturing, and distribution sectors, IBM Sterling OMS enhances customer satisfaction through precise order accuracy and timely deliveries, making it vital for modern supply chain operations. ## What is Sterling Order Management used for? [Order Management](https://www.capterra.com/order-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sterling Order Management?[Manage this product listing](https://www.g2.com/products/ipsos-loyalty/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sterling Order Management 4.7 (6) VS. [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.2 (1,127) Value For Money 3.8 (5) Value For Money 4.1 (888) Customer Service 4.2 (6) Customer Service 4.3 (1,056) ## Sterling Order Management alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (49)](https://www.capterra.com/p/161551/Propago/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Easyship](https://www.capterra.com/p/170399/Easyship/) [4.4 (288)](https://www.capterra.com/p/170399/Easyship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170399/Easyship/) [AutoDS](https://www.capterra.com/p/210453/AutoDS/) [4.0 (174)](https://www.capterra.com/p/210453/AutoDS/reviews/) Starting price $12.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210453/AutoDS/) [View all alternatives](https://www.capterra.com/p/85100/Sterling-Order-Management/alternatives/) ## FAQs about Sterling Order Management Overview ### What company size and specific industries is Sterling Order Management built for? Sterling Order Management is designed for businesses of all sizes that need cloud-based order management and supply network oversight. It is suited to companies handling order fulfillment and inventory management from a central dashboard, rather than to a specific industry or sector. Features and Usability ### What are the key features of Sterling Order Management? Sterling Order Management offers order management, order processing, order routing, and order fulfillment for handling transactions across channels. It also includes inventory management, order tracking, returns management, shipping management, and delivery management, plus reporting/analytics, forecasting, real-time data, alerts/notifications, and workflow management for operational oversight. Getting Started and Support ### What customer support options does Sterling Order Management offer? Sterling Order Management provides chat support. No reviewer feedback is available here, so there is no catalog evidence about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 3,064 Order Fulfillment reviews Capterra data shows that buyers of Order Management software rank the following features as their top priorities: - **Order Fulfillment** (**60%** of reviewers rated this feature as critical) - **Purchase Order Management** (**51%**) - **Inventory Management** (**61%**) Sterling Order Management supports **Order Fulfillment** and **Inventory Management**, giving teams the tools to process orders accurately and keep stock levels visible across operations. However, it does not include **Purchase Order Management**. Instead, it offers **Order Entry** (**50%**), which still helps businesses capture and manage incoming orders efficiently, allowing teams to maintain order accuracy and improve day-to-day coordination. Order Fulfillment 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products Inventory Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Management Store and organize information about customers and previous interactions Delivery Management Manage order deliveries until they are received by the customers Sterling Order Management 20 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Management: Store and organize information about customers and previous interactions - Delivery Management: Manage order deliveries until they are received by the customers - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Forecasting: Form predictions based on past and present data/trends - Inventory Management: Track and manage inventory levels to maintain proper supply - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Shipping Management: Manage and track orders being shipped to customers - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 3.8 (5) ### Starting price Free trial available Value for money 3.8 (5) 3.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Pradeep P. Senior Business Analyst Transportation/Trucking/Railroad ### "Sterling Order Management for all Supply Chain Requirement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 25, 2023 Load balancing feature of Sterling order management is very helpful . It was very effective application for organization's business critical requirement like inventory reporting, order forecasting , revenue forecasting and helpful complete order to cash cycle in effectively lesser time. Pros Sterling order management application is very helpful to trace the complete order to cash cycle. Reporting for daily number of orders can be achieved and inventory reports for customer's vendors can be created for order forecasting and this is also helpful to manage the material master data, warehouse management. Cons When it comes to cost I found Sterling order management system is more costly with respect to its peer level order management system applications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ricky C. Freelancer Writing and Editing ### "Sterline Order Management Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 19, 2020 Pros What I liked most about this software was the reasonable pricing. Very affordable. Cons What I like least about this software was how limited the program is with creating custom reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ricky C. Freelancer Writing and Editing ### "Great tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 6, 2018 Pros I liked the ease of use of this software. It’s very user friendly! Cons There are often glitches that occur preventing order processing from completing, but with any software comes the risk of unexpected glitches. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jaime D. Document Controller Transportation/Trucking/Railroad ### "Great order management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 10, 2018 All ordering needs in 1 simple tool Pros This is a great way to create and track orders in a large company - it's all in one place it even allows you to check availability of goods before they are ordered and it follows all the way through to invoicing and payment - all your ordering needs in one place Cons There are no real cons with this product it covers all of the needs associated with ordering and obtaining goods/inventory Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mario J. ### "Sterling OMS is a premier product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 5, 2017 The order orchestration capabilities are market leading. Great integration with its sister WMS along with other WMS providers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Johnson K. ### "IBM Sterling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 29, 2016 IBM® Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.