Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • IBM
  • www.ibm.com
  • Founded 1911
  • United States

About Tealeaf

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.


Tealeaf Features


Tealeaf Reviews Recently Reviewed!


Insightful

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to drill down from birds eye view of data to individual user's session. Out-of-the-box reporting is pretty good and it's easy to add customized reports to target your exact needs.

Cons: Can be a bit clunky and sluggish at times. User friendliness has improved in recent months, and I expect it to continue to do so.

Overall: Can identify user struggle on your site and translate that into real dollar value.

Capterra-loader

Opens a fascinating view into your customer's behavior

Aug 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the ability to walk through my customer's web sessions and see exactly where they were running into issues.

Cons: Depending on if the user had multiple browsers open, sometimes the user sessions could be hard to follow.

Overall: I used TeaLeaf to track customer issues. When we had site complaints we would go in and track that user's session to see exactly what was happening. We also used it to identify and group site issues by grouping all like error messages together for instance to see if there was a pattern among them all such as a similar user agent string. It's very powerful software that puts you behind the screen of the customer.

I worked in a Tealeaf implementation project

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to implement because all the infrastructure is in the cloud. The cliente adoption is easy and very quickly. Very recommended solution

Cons: Mainly the complicated licensing scheme. Additionally, the trainings are few or very expensive.
The customer support its not the best (time of resolutions)