Qualifacts

CareLogic Enterprise


4 / 5
323 reviews

Who Uses This Software?

Enterprise-level, SaaS solution for community mental health centers, substance use agencies, residential treatment facilities, public health departments, and more.


Average Ratings

323 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Qualifacts
  • www.qualifacts.com
  • Founded 2000
  • United States

About CareLogic Enterprise

CareLogic is a web-based and easy-to-use Electronic Health Record (EHR) platform for enterprise behavioral health and human services organizations. Our highly configurable EHR platform helps agencies support better outcomes and build healthier communities with a robust suite of capabilities including scheduling, intake, treatment planning, service documentation, ePrescribing, consumer engagement, billing and reporting.


CareLogic Enterprise Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans

CareLogic Enterprise Reviews Recently Reviewed!


Highly customizable; powerful reporting features

May 22, 2014
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features. Qualifacts has a yearly conference, which is a great opportunity to learn about features directly from Qualifacts' staff. I have attended twice and learned a great deal of new information each time. CareLogic is highly customizable. You can create and modify forms and reports to fit any type of behavioral health program. The program comes with many options already configured, but there are limitless ways to tailor the EHR to you specific needs. Users who are familiar with Structured Query Language (SQL) can create customized reports to meet nearly any business need. In addition to the ability to program reports, CareLogic comes loaded with dozens of reports for a variety of needs. CareLogic has features to handle every step in the client/patient process, from initial phone call to discharge. It also has many features to track and manage employee data.

Cons: It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer. It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.

Recommendations to other buyers: Don't underestimate the amount of in-house expertise you will need to support an EHR. Many agencies have two full time staff members: one for system administration and one for report writing. CareLogic is not a program that can be administered by someone as an add-on to their regular job duties. If you want to manage it well and take full advantage of its power and features, you need to devote a staff member (or two) to the task. Ask about any "hidden" pockets of staff time needed to get system up and running. For example, setting up the treatment plan grid in CareLogic can easily take hundreds of hours of staff time. If you are currently using paper files and intend to transition to fully electronic, be prepared for this to be much more difficult and take much longer than planned. It is critical to accomplish this, but it is quite challenging.

Partnership and customer focused

May 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Cons: Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Overall: We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs.

Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast.

Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

Cons: Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments.

Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner's Guide" book was huge help to me.

Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.

If you can afford the bells and whistles, Carelogic can be awesome

May 03, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons: It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Overall: Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

rr CareLogic Review May 2019

May 03, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: . The capability of customizing forms

. The stability of the system especially in light of the technological challenges that occur

. The fully featured attributes it has everything from Administrative to Clinical to Billing to Accounting

. I feel like the company Qualifacts stands apart from other EHR companies they really try to provide the best experience for their customers

. I like how the claims process works we can submit claims directly from the system or we can download a batch file

. The CareLogic user community is an invaluable resource

. The interface with Pentaho Report Designer

Cons: . The steep (for me) learning curve

. The errors that cannot be corrected such as duplicate client or wrong program

. The outages that occur from time to time

Overall: Having an EHR is invaluable in this day and age and especially as we have multiple locations spread across Southeastern Colorado and the San Luis Valley. We no longer have to maintain large file rooms and paper charts. Now clinical staff in e.g. Alamosa can review the electronic record from e.g. our 3500 Baltimore facility, without traveling and without having to transport a paper chart. I like that we can access CareLogic from anywhere that has Internet access and we can also restrict this access. Submitting electronic claims directly from CareLogic is also a benefit. Overall I rate CareLogic very highly very satisfied with CareLogic and Qualifacts

A Good Decision

Jul 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use. Every software has its own way to complete a workflow. Once you learn the "CareLogic" way, I find it very easy to solve problems and complete work assignments across our organization

Cons: The cost is very high compared with others on the market. Also, I find it sometimes takes too many steps to complete a backend customization. I am sure this helps with the customization capabilities, but can still be frustrating to go through so many steps

Overall: Overall, we are very happy with the software and plan to continue using it for the foreseeable future.

Good but just short of great

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: CareLogic is at its best when used by a small to medium sized behavioral health agency offering outpatient services. It's user interface is relatively simple, and it offers tools for users to develop their own data entry forms, as well as to incorporate industry standard outcomes measurement tools. Also available are basic "canned" reporting, along with tools the user can use to develop their own reports. There is a large, active, and mutually supportive user community.

Cons: Qualifacts is trying to meet the growing needs of their existing user base, while also trying to expand their customer base into new markets. This has led to uneven quality of some newer features, and has also led to situations where new features are developed to meet very narrow requirements, without taking into consideration how a feature might be built or configured to meet the needs of a larger audience. This leads to a perception amongst some users, that new features are good, but not great, or are close to being usable, but not quite, depending on the needs on the ground.

Large and/or complex organizations with commensurately more complicated reporting and billing requirements may face challenges. This is likely the case with most similar platforms, however.

Capterra loader

CareLogic the best of the field

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons: The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Overall: The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate.

EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Two Thumbs UP

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Besides the ease to customize the system to our specific needs, I have found that the system is relatively easy to manage. In my experience the key is not to over-complicate a system with tons of rules. The way we built our system is very linear so that staff issues are kept to a minimum and training is not a big issue. I really appreciate the support both from Qualifacts and the other users. It is nice to have a software company continually investing in the improvement of their product.

Cons: I would like to have the ability to re-name or hide some of the fields within some of the Standard Modules of the system, such as the Demographics section. Qualifacts has done this within the New Treatment Plan but it would be nice if it was throughout the system. I am looking forward to having full access to our data so that we can generate better reports

Overall: As with all systems the build out and initial go live was very demanding as all staff had to be trained on how the system worked, System Administrators needed to learn how to manage "Real Life" situations, and anything that was not completed during setup had be done quickly. HOWEVER after a few months things started to calm down and then after about a year we were seeing vast improvements with all the users to the point were we are now with very few user and system issues.

Functional and adequate to meet our needs

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Our clinical staff find ease of use for booking appointments and using the correct documentation.

2. The reports that come with this system are helpful and provide needed information

3. It is easy to create forms that are needed

4. Setting up of activities and mapping them out is relatively easy after some training.

5. The upload and download of medicaid billing and payments has been hugely successful and increased our revenue.

6. Our psychiatrists have been using Dr. First and this has been huge for us. It took quite a bit of work with Carelogic to get it up and running, but once that happened it has been working very well for us.

Cons: 1. The AR part of the system does not provide the best reports. We have learned to live with it and with some tweeking on our part have made it work.

2. The area where you create reports that you want is difficult and not very user friendly - we have struggled in this area.

Overall: Overall I think Carelogic is a good system. You will be hard pressed to find the "perfect" system, but so far this has worked well for us. The support team at Carelogic is helpful as well and their response to problems or questions has improved quite a bit over that last year. I will say that we are satisfied so far with your system.

Great but room for improvement

Jul 31, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You are able to customize the software to meet your organizations needs.

Cons: Implementation was painful and if certain product features were explained differently in how one function affected another it could have been a smoother process. CareLogic is expensive and the rates continue to increase, the big corporation continues to grow and report record earnings at the expense of their customers. There are additional features that a small non-profits can't afford but need for reporting purposes.

CareLogic HCBC

May 13, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's a very user friendly product, easy to navigate. Most staff pick up CareLogic quickly and do not require extensive training to get started delivering services.

Cons: Customer support is slow, there are a number of issues that just never get resolved and it's not that we don't get the answer we want we just never get an answer. Some of the functionality is difficult and is not intuitive and report writing require extensive training and background in data base management.

Overall: We are happy with the product overall. We have found a work around for the elements that do not work well for us.

Carelogic Ocean of ever changing waves-2019

May 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and smarter than ME:) The setup of the service documents in a group container format is working great for my agency. The new eMAR product is built so great we are going paperless MAR in summer of 2019. The new TX plan with so many configurations and alerts are design with best practices in mind. The support team is always helpful to triage any situation and help resolve in a timely manner.

Cons: Pentaho slowness & down time was rough this year for my agency.

Overall: Very transparent- billing is very easier once setup "correctly"..

Clinical interface works great for clinical staff. Ongoinsupport model leaves a lot to be desired.

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

Cons: The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

Overall: Maximizing revenue

DIY System

Aug 06, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: ease of configuring service documents to the operation's needs

Access to libraries to enhance quality of service

Ability to access anywhere in the USA and via different devices

You can build it to meet workflows

Resources in Community are very helpful

Cons: Not intuitive

Reporting is limited, at times confusing and sometimes innacurate

Training is great but when customized it can be expensive

Overall: We have had a good experience

impacted by the staff turnover at Carelogic

it took at least a year to fully understand the system

Carelogic is user-friendly for all levels of staff.

Jun 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: l like to ease of use for staff to schedule clients and document in records and billing out for services. There are some nice options for face sheet, medications is pretty easy to use. Entry of client information is easy to do. I

Cons: Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read. Lab functionality does not pull in client informaiton from Carelogic (Insurance, Diagnosis) and staff have to double enter information every time order a lab. Qualifacts needs to have ability to merge clients as we have many duplicate and there is no way to combine them. we are unable to delete test clients. We also need a password reset function, Reporting is complicated for end users and need easier way for managers to pull reports,

Overall: we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.

Working claims billing through carelogic

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once it is set up it most functions work good.

Cons: When we set up in 2012 the instructions and training we received from CareLogic were not very thorough. Setting up payer fee schedules we would be instructed how to set those up. Then Carelogic would look at it and say this isn't correct. I had to re map the fee schedules 4 times before getting it correct. There are several functions that do not work as well as stated by trainings. Mass adjustment is one of those functions that needs improvement. Claim rollups work minimally. If you follow instructions for setting them up, you have to be very specific. The instructions don't state that issue. I feel like Carelogic relies too much on the user communities to figure out how to learn and understand the workings of the system.

Overall: Overall it works pretty good. I think there needs to be more people who work at care logic who understand the needs of the billing side better. I have had to figure a lot of stuff out when I could not get answers from care logic people.

easy to learn

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The program is easy to learn and easy to use. We have a number of interns who work at our office every year and they are able to pick it up quickly and use it on a regular basis to complete their work, even with only basic computer knowledge, it is easy to learn. While initial use is easy, mastering it is more difficult. There are a number of report options that could be useful, but require more practice.

Cons: The reports functions often do not show what we need or are difficult to use. There is more data that we would like to be able to track that is not part of the canned reports.

Overall: We are able to monitor client appointments and attendance. We can easily look for errors in billing and make corrections in documentation. The ability for supervisors to "reject" a document allows for errors to be fixed easily. It is quick to learn the minimal basic functions and there is some adaptability and flexibility to be able to fit it to specific program needs. The reports functions could be improved but overall the reports have been useful.

Most Flexible EHR

Aug 02, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The configurable form concept which allows you to create a document path and customize with business rules to fit just about any use case was a great idea. It's so flexible that we have consulted for other companies to show them how they can adapt their processes to be captured within Carelogic's enterprise.

Cons: The weakest link for this platform has been the reporting side. It was bare minimum and did not scale well with the success of the Carelogic Platform. They just outgrew it. There is a new architecture in place now, state of the art, which now supplies full BI data tool integration, or custom application interface via ODBC/JDBC to a HIVE backend. That will allow them to continue growing, improving without limiting their data side to customers.

Behavioral Health Software as a Service with a Strong Customer Community

May 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love their form builder - it's flexible for our needs, and allows us to create custom forms that we can then pull data from for reporting. I also love the strong customer community - where customers go to share and help each other with everything about the software. It's a moderated community, but customers are free to exchange ideas and help each other with whatever they need.

Cons: The permissions/privileging/security module could be more robust. The billing portion requires a lot of time to set up (lots of screens, many moving parts). It's nice for the end user, but a lot of work for the admins setting it up.

Overall: Thanks to CareLogic Enterprise we've been able to navigate the move to a new payment model for our state and still managed to get paid for our services. Qualifacts is always willing to show us how to do something - they'll get on a call, have a video we can watch, reach out to us on their community portal, and they don't charge us for that customer support!

CareLogic by Qualifacts

Feb 05, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The Scheduling aspect of CareLogic works well. Documentation writing is also fairly easy and easy to customize with our own templates based on compliance requirements and quality of care guidelines. The IMPACT tool is very useful given the emphasis on data driven treatment plans and modalities.

Cons: Form design abilities are somewhat limited. Reporting is quite problematic from a performance perspective, both canned and custom reports. Response from Support is somewhat slow and often the first tier analysts have insufficient experience and system knowledge to understand and resolve complex issues.

Overall: Overall our experience has been good, although not without issues. Poor response time in reporting has been an ongoing problem since 2010 and has improved only marginally at best. However, ease of use and flexibility in implementation are big plusses. We have a wide range of programs serving all ages from cradle to grave, so flexibility is important for us.

An acceptable EHR

Feb 25, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like the customization of a lot of the aspects of the software, although not all. It is a good balance of a scheduling and billing software and is relatively user-friendly. The ability to link to some other third-party software (like Dr. First) is also a benefit.

Cons: The reporting functionalities leave a great deal to be desired. Very limited in terms of what parameters are available and can be very slow depending on the amount of data you are pulling.

Overall: CareLogic is the EHR (electronic health record) system that my company went live with in 2016. As the Project Manager and primary System Administrator I know a great deal about what the system is capable of and, unfortunately, it leaves me less than fully satisfied. I wish I had more control over more parts of the "back-end" of the system (e.g., available configurations, field dictionaries and tables, etc.), but CareLogic keeps those locked down pretty tightly. Gets the day-to-day job done though.

Critical View

May 23, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I an new to Carelogic and have experience with development in other EMR. So from my perspective there is just fundamental Architecture problems that may not have been considered or address in the early year of the product. Because of these restrictions what I would think would be customization has inert restriction that can not be changed. This changes the way I approach problem solving and implementations. My wish would be for a more open development features with the CF. Now it is very set with very little logic. To open this up as many options as possible would be great. I do understand about resource management and know their are physical Human restriction on what can happen.

On the bright side QF/CL is looking to the Future and the changes in reporting is my job security. I am hoping for the best outcome and preparing for other outcomes.

Cons: Customization is limited. Analytics/ reporting has limited tech resources.

Overall: Improving every day.

CareLogic: the best of many worlds

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: CareLogic has a very flexible back-end infrastructure which is customizable for the vast majority of our electronic medical records needs. It is also versatile in that it provided billing and reporting capabilities which assist to assist us to be fiscally responsible as well as track the needs of our clients and staff.

Cons: Due to the robust nature of features which can be built in to documents and reports this process can be sometimes be overly complex and challenging. However, the time spent is typically worth the result.

Overall: Overall CareLogic is a software solution which meets very well both our billing and medical records needs. We wanted a solution over which we had significant control with a robust feature set that would grow with our growing company. To date we have not exhausted CareLogic's capabilities and look forward to using it well into the future.

Learn it to love it

May 22, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that there are a ton of ways to do some of the same things so people have options. I also like certain flexibilities it has to configure the system to your needs.

Cons: Not always the most flexible platform to achieve our user's needs, but always workarounds to get close to the desired affect. not the most intuitive software to learn for users. There seem to be limitations to the system that may make it hard to meet every service line's needs

Overall: Carelogic is a system that you have to invest your time in understanding the logic and flow of using it. Once you know how it thinks, you can logic your way to predict/gauge how and why the system "behaves" the way it does, and therefore how to troubleshoot for it as a system admin. Through the last 2 years in this role, I've learn that there is always more to learn about Carelogic, and that it has it's limits at this time.

Carelogic

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, all of record in one place (not partially on paper and other parts in EMR). Clinical forms can be customized for different programs as well as sites with specific needs.

Cons: Treatment plans and Treatment plan reviews - very restrictive with timeframes that do not meet all needs. Trainings is extensive and often needs repeating. Dr. First interface is outside of the EMR and does integrate well at times. Getting responses from support can take weeks or months and then there may need to be a back and forth to really fix. System was quite unstable for several months, but has been more reliable in last several month.

Overall: Like the system very much, problems in last year with stability have been resolved in last several months, ability to customize is good feature, but some of the built-in business rules are limiting.

Carelogic Enterprise review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is user friendly ,meaning it is not hard to use and also I like the fact we can customize.We can apply privileges where the tabs can be blocked for others if they do not have to input information on it.The software is great we can use it to run reports has a great way for analysis .Overall I think it is a great software to use and also it is secure . This software helped save the trees as well because you can upload documents on it to save. The software is really manageable.

Cons: sometimes it is down but can be fixed by calling them .

Overall: Carelogic Enterprise is a great software to use for keeping attendance ,writing notes ,run analytics reports ,run financial report , uploading documents ,we can archive reports as welletc There are more and more stuff that we can use it for.

CareLogic has been a perfect fit for our behavioral healthcare organization

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: CL has been a good fit for a diverse staff with varying degrees of experience and professional maturity. It lends itself well to individualization of forms and processes. It has features that make life in this complex BH world easier to navigate. We have yet to examine the full capabilities! We have a skilled report writer who is able to write reports to pull the exact information we need.

Cons: The treatment plan module is cumbersome. There are some new updates that we will be exploring and hope they address some of the clunkiness!

Overall: Improved ability to monitor staff performance and productivity; improved ability to evaluate if clients are receiving appropriate intensity of services; improved ability to navigate the ever-changing BH world / managed care world in Ohio

Some good points, some not so good!

Oct 18, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: During the vendor selection process, the sales reps gave the impression the software had a lot more flexibility than it does. The reporting/extracting data has been an issue since we began using the software and continues today. There are limitations in the security since you can block access but not down to a singular item. The configurable forms are a plus however extracting the data from them is nearly impossible. The software has some good points, however in the setup, we were not fully informed of some of the limitations.

Pros: Once you are trained in its use, the flow in the ECR comes with ease. Good tracking and reporting of billing.

Cons: Reporting/Extracting data.

Recommendations to other buyers: Do not choose to use configurable forms. Use the modules provided and supplement as necessary.

Vendor Response

by Qualifacts on April 24, 2017

Hi Anne, thank you for your feedback. We hope the Reporting Stabilization project this year has resulted in more predictable reporting and extract of data for your agency. We¿re also building on the ease for reporting against data from configurable forms (specifically around multiple instances of a document). And while our privileging in all cases is not available down to every field currently, we¿ll certainly review that request with our Product team for future roadmap consideration. We made significant investments in 2016 around customer service and product that we believe will improve your experience. We appreciate you as our customer and are here to help, so we¿d love your perspective on any additional areas on which we can focus specific to your agency and/or the entire CareLogic community. As always, you can reach us through the support desk or during the weekly status calls to make sure we¿re addressing your needs. Thank you, your Qualifacts team.

Sometimes glitchy and limiting, but otherwise a robust set of tools.

Apr 18, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is flexible and powerful. Built-in billing functionality. Flexible form design by administrators with some limitations.

Cons: It is often glitchy. Defect repair at times can be slow and sometimes support returns with a "working as intended" reply to things that are either potential compliance issues or clear compliance issues which require pushing for escalation. But let's be clear, they have 50 states with a myriad of regulations to be compliant with.

You sometimes really have to push hard for major fixes and prove to them there is a problem. They are usually responsive once they are engaged in defect repair, however. It's not always clear why certain design choices are made and documentation could be better but is improving.

Overall: As an EHR, I wouldn't give it an immediate green light for another mental health facility, but I would definitely include it as an option to compare with others.

Very thorough documentation

Jul 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: CareLogic is very thorough in what it expects and requires for each client. It is pretty reliable and sends notifications quickly when it is down or when maintenance is scheduled.

Cons: Every change can cost the user monetarily. The software has so much involved that it can be difficult to set up new configurable forms, and there is no way to delete or "hide" forms that are no longer used. The canned reports may not give the results needed, so either have to pay to get a custom report or build your own report.

Overall: Our new representative is very forthcoming and answers questions via email quickly. Putting in a help desk ticket can get a very quick response, but it also may not get a response for a while.

Carelogic - outcomes

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the recent enhancements to the treatment plan module, making it much easier for staff to collaborate with clients to establish goals and objectives. The ability to integrate the IMPACT assessment module directly into the treatment planning process is fantastic.

Cons: After having the software for a few years, there is no way to 'clean up' unused lists and forms. Additionally, reporting/pulling data out of the system can be complicated since reports are often 'built on' forms and whenever a form is updated, the report needs to be updated. Companies really need to have staff dedicated/knowledgeable about Pentaho/SQL, which is sometimes out of the budget for smaller organizations.

Carelogic Enterprise Software Review

Jan 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The setup is very convenient, you can access a lot of data very quickly. You have a great degree of control on how your menus are configured and set up. You also have a great amount of ability to restrict and limit access to specific employees, specific programs or specific employee groups. You have the ability to write very fluid and very powerful reports using ORACLE.

Cons: The reporting platform is very antiquated and unable to give output or support most of our reports, meaning we have to run very large data queries in small batches, and that takes up a lot of analyst time. There is no administrator log to track which employees did which actions in the Carelogic system.

Good for the most part

Jul 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty user friendly once you learn how to use it. I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.

Cons: Seems to be "errors" or downtime more than would like. I sometimes have trouble logging into DrFirst from the "manage medications" tab in medication management. I can't open two screens in chrome, which means I have to toggle back and forth to find information I want to copy from one place to another.

Overall: It is more geared toward social services, but works sometimes for nursing documentation. I would like to have more modules designed for nurses.

Carelogic Review

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We have been live with Carelogic now for a little over 4 years. Once you get an understanding of the system, it is fairly easy to use. The scheduler is a great feature that allows us to track all appointment, per clinician on a daily basis. It allows for us to easily send clean claims out the door. It also has the nice feature of alerts to help remind the staff of appointments not marked kept or documents that need to be signed.

Cons: Carelogic has a lot of downtime or latency issues. They are also not the most up to date software product out there. There is no options to merge a client, which is very time consuming when you have to fix a clients file.

It is easy to use, but sometimes not.

May 23, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use, the software practically guides you in the direction you need to go when you are entering in clients and documents. You know where everything should be, and if you have never used a certain document or module you can easily guess where to look to find it.

Cons: It is a bit difficult to fix errors. If i have a clinician that needs to error out or fix something in an activity there are a few steps I need to take before I can go in make the changes needed, it is great that it locks stuff down, but at times it makes it difficult. for example if I need to fix a payer that has activity attached to it I need to go and find all the activities attached and reverse them before I can make certain changes.

Overall: Overall it is a great tool.

Fits our needs and highly configurable.

Jun 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We get to create our own forms that fit the needs of our agency. Most things tie together pretty well. Relatively easy to train new staff to use the system. The staff are all very nice and willing to help.

Cons: Promised features take a long time (years) to come in to operation. There are a lot of clicks to go through to get where you need to go, and there is no breadcrumb trail to take you back to where you were if you click something accidentally. The additional features all have additional costs instead of being all inclusive. It seems like the newest staff people (who have the least experience with the system) are the ones assigned to the help center.

Fair - 3rd EHR I've used since 2005 as clinician and Medical Director

Sep 02, 2014
2/5
Overall

1 / 5
Ease of Use

1.5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: There are some fairly simple and straightforward templates for psychiatric and specialty mental health services in the software.

Cons: Even with a great internet connection, users can be typing for a period of time and lose notes, because the system crashes on the Qualifacts/CareLogic end. This happens more than occasionally, so we have to hit Submit to save our partially written notes quite often. I'm both a clinician and administrator, with a 12 year history of being a medical director and experience implementing three different EHRs in different clinics. I also see patients, work out in the field on an ACT Team with the homeless, and have done everything from that on up to training staff. This EHR is very clunky. The interface is not user-friendly, and it takes an unnecessary number of clicks to get even very simple documents into writing. Also, it is only accessible by using PCs with Internet Explorer. In my experience, IE is widely considered inferior and slower than Google Chrome, Firefox, Safari, and other products. The way the EHR is set up is not like a medical record, which should read from beginning to end in a clear, chronological order with reference from one chart section to another quickly. This feature can and will save lives. But the setup in this system is more like different clinicians, each having their own records. It takes too long to reference others' notes and then get back into the body of your own note. There are glaring omissions in the psychiatric assessment - things that would fail a typical medical student write up, let alone resident or post graduate. For example, there is no field in the ACT Team psychiatric assessment for past medical history, past family history, allergies, alcohol and substance use history, or social history. It might work okay for poorly trained psychiatrists that do not document these minimum fields in their initial assessments. But if you want to provide good, quality, evidence-based care using the recovery model, bio-psycho-social model and collaborative documentation, it is not possible with this software. It does not have customizable fields for certain treatment teams or specialized services. I recently finished an initial evaluation and tried ordering labs with the software. I soon realized that each specific lab I ordered would require a lot of clicks and diagnostic codes, all of which could be handled by the simple v58.69 code - metabolic or other medication related side effects. There are other examples as well.

Recommendations to other buyers: Developers of this software and people that use it in clinics every day should meet, discuss patient flow, do real-time field testing with a few volunteer patients or fake ones, and then determine how to make this a viable product. Compare this product in a field test to that used in primary care or in your local average pediatrician's office, where iPad-style tablets or hardware are used to quickly input data that collects into a central, meaningful reservoir of clinical data. The faster it is to document, the more history and vital information can be brought together, which results in more face-to-face time to troubleshoot medical decision making and fine-tune a treatment strategy that will really work and result in measurable clinical improvement and patient satisfaction.

CareLogic Review

May 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really like the fact that our clinicians can now remotely and electronically do all of their work so they do not have the hassle of coming back and forth to the office to drop off paperwork.

Cons: I do not like the structure of the configurable forms for reporting, it is very difficult to manage having to change reports every time a new version of the document is created.

Overall: We are solving the need to have real time data for the company by having everything electronic and accessible remotely. Improves the quality of care our clinicians give our families since they have to worry less about paperwork and can focus more on the client.

Great customer engagement!

May 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: One of Qualifacts' key strengths is their promotion and facilitation of customers' engaging one with another. Over the years the company has built and fostered activities that allow customers to learn from each other and connect easily to inquire about and share how they're managing the challenges that are common.

Cons: We sometimes run into challenges with functionality that is about 80% there but the last 20% of the functionality comes up short for our business need. This can rule out our use of the particular functionality.

Overall: Generally, a good product. Clinicians are happy with it. RCM has shortcomings however they company is working to address these.

Easy Day to Day Use

Aug 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once set up to your organization, the day to day use by clinical staff is simple and easy. We have found that there are many features that are intuitive and easy taught to others. Addition of new features by Qualifacts and staying on top of changes in our State have made it well worth our time, energy and money.

Cons: Occasional slowness in rolling out "new" or "updated" items.

First in Texas

Feb 01, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It is comparable to other EHR systems of its size in most cases. We need the medical billing component and it can process claims.The support issue has gotten much better over the past year or two.

Cons: If you set it up incorrectly, you are in worlds of trouble. Implementation follow-thru was inconsistent and support was extremely delated for our first two years of use. It is hard to find the right person to talk to when you have a major software issue. The medical chart component needs more development.

Overall: Training in the Qualifacts Nashville office is GREAT and highly recommended. The software works if you set it up with the end game in mind.

We have been customers for a long time and I would say that CareLogic meets about 80% of our needs.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to learn and has high dependability. We make good use of the reporting tools provided with the system. I appreciate the mobility of the system in that you only need internet access to run the application. We are also happy that the system is available on multiple browsers now.

Cons: Some of the billing workflows can be difficult or not optimized. We frequently find data issues that we have to have reported to support to be corrected. We have also experienced problems related to signature pads and the software drivers with cross browser.

Overall: Data accessibility and ease of implementation/technological access.

Carelogic - PfP

Aug 11, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Layout is quite good. Menu driven customization is also quite efficient and effective. Customer responsiveness has improved over the last 3-4 years.

Cons: Accuracy of data is somewhat suspect due to lack of sufficient audit-trail. Financial (commonly referred to as "back office") capabilities are very sub-standard. Rather than being handled as a supplemental add-on, the financial aspects are critical for effective utilization. There has to be more recognition that the healthcare services being conducted and documented are not performed in a vacuum. Financial integration (front-to-back) needs great deal of improvement.

CareLogic review

Jul 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The basic software is easy to navigate. It is web based. I can create my own configurable forms. I can communicate with staff over 9 counties.

Cons: There is no one to talk to when you need to know how to gather data or print reports. The CareLogic staff were not willing to be at state meetings when we were designing required data measurements.

Overall: I can not tell how many clients I have with a particular diagnosis. This is one of the most common questions. Why can't I get the measures at a click, that I need for grants/state requirements.

CareLogic Review

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that we're able to configure forms to fit our program needs. I also like the favorites menu. With all the submenus, it can get overwhelming, but the favorites definitely helps the navigation of things.

Cons: Outside of CareLogic, I would like Qualifacts to update their documents more often in the community portal. When I joined the team last April a lot of the documents I found were outdated and inaccurate.

As for CareLogic, it would be nice if we could customize the program management module. Instead of a primary staff transfer, maybe have staff transfer. A good example on when that would be used is if a staff is leaving the foundation and needs to transfer their caseload over to their replacement. End dating the relationship does not have information on why the relationship has ended.

Overall: Overall it does what it needs to do. If it can't do something we usually find a way to customize it to fit our program needs.

Carelogic

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is customizable for the most part. There are some limitations but overall you can create and set up Carelogic how you choose. It is also fairly easy to run reports from data in Carelogic.

Cons: The "one click" menu isn't the greatest in my opinion but overall it is a very good EHR software system. Staff creating/running reports may need training on use of Oracle SQL programming.

Overall: We greatly decreased our paperwork (hard copies) and are still in the process of moving to all electronic for our intake paperwork. It is much faster than our older system and is web based, making it easy to work from outside the agency if needed.

CareLogic Review

May 17, 2019
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: ERA process is simple and easy to use

Like the ability to create my own reports

Cons: Processes have many steps in order to complete tasks. Not as user-friendly as other software solutions I have utilized. This is partially attributed to the individuals who set it up and received the initial training are no longer with the company and the rest of us have basically been self-taught.

Overall: Have been using for over 3 years and we do maintain a fairly clean and current Accounts Receivable. Would like to be able to call in an talk to a human in order to solve some simpler issues as opposed to logging a ticket and doing everything through email.

An honest review

Jan 31, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You can auto apply payments and you can transfer to a different claim number. The Document Library is a big help when it is utilized.

Cons: If we could split payments when transferring them. You can't reflect a credit when the balance is 0.00, so everything sits in unapplied. We would also like to be able to look at the Face sheet and see when the last payment was SELF payment was made. When looking at claims it can be very time consuming.

Overall: Very difficult to learn in the very beginning. We had a good implementation team while we were setting up, but when it came to the billing part, we had little to no support.

Missing some major practice management pieces

May 03, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to pull the majority of the reports into excel, as that is the only way I can actually get the data that I need from them.

Cons: There is a lack of canned reports showing information that we consider to be vital on the practice management side of the software. Being able to pull a simple report to see the amount of payments that came in for a single program is not possible, you have to pull reports for all programs.

It can take anywhere from minutes to hours to pull reports and you can only pull a single report at a time, which causes lots of dead time.