Qualifacts

CareLogic Enterprise


4 / 5
198 reviews

Who Uses This Software?

Enterprise-level, SaaS solution for community mental health centers, substance use agencies, residential treatment facilities, public health departments, and more.


Average Ratings

198 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Qualifacts
  • www.qualifacts.com
  • Founded 2000
  • United States

About CareLogic Enterprise

CareLogic is a web-based and easy-to-use Electronic Health Record (EHR) platform for behavioral health and human services organizations. Our highly configurable EHR platform helps agencies support better outcomes and build healthier communities with a robust suite of capabilities including scheduling, intake, treatment planning, service documentation, ePrescribing, consumer engagement, billing and reporting.


CareLogic Enterprise Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

CareLogic Enterprise Reviews Recently Reviewed!


Highly customizable; powerful reporting features

May 22, 2014
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features. Qualifacts has a yearly conference, which is a great opportunity to learn about features directly from Qualifacts' staff. I have attended twice and learned a great deal of new information each time. CareLogic is highly customizable. You can create and modify forms and reports to fit any type of behavioral health program. The program comes with many options already configured, but there are limitless ways to tailor the EHR to you specific needs. Users who are familiar with Structured Query Language (SQL) can create customized reports to meet nearly any business need. In addition to the ability to program reports, CareLogic comes loaded with dozens of reports for a variety of needs. CareLogic has features to handle every step in the client/patient process, from initial phone call to discharge. It also has many features to track and manage employee data.

Cons: It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer. It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.

Recommendations to other buyers: Don't underestimate the amount of in-house expertise you will need to support an EHR. Many agencies have two full time staff members: one for system administration and one for report writing. CareLogic is not a program that can be administered by someone as an add-on to their regular job duties. If you want to manage it well and take full advantage of its power and features, you need to devote a staff member (or two) to the task. Ask about any "hidden" pockets of staff time needed to get system up and running. For example, setting up the treatment plan grid in CareLogic can easily take hundreds of hours of staff time. If you are currently using paper files and intend to transition to fully electronic, be prepared for this to be much more difficult and take much longer than planned. It is critical to accomplish this, but it is quite challenging.

Good but just short of great

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CareLogic is at its best when used by a small to medium sized behavioral health agency offering outpatient services. It's user interface is relatively simple, and it offers tools for users to develop their own data entry forms, as well as to incorporate industry standard outcomes measurement tools. Also available are basic "canned" reporting, along with tools the user can use to develop their own reports. There is a large, active, and mutually supportive user community.

Cons: Qualifacts is trying to meet the growing needs of their existing user base, while also trying to expand their customer base into new markets. This has led to uneven quality of some newer features, and has also led to situations where new features are developed to meet very narrow requirements, without taking into consideration how a feature might be built or configured to meet the needs of a larger audience. This leads to a perception amongst some users, that new features are good, but not great, or are close to being usable, but not quite, depending on the needs on the ground.

Large and/or complex organizations with commensurately more complicated reporting and billing requirements may face challenges. This is likely the case with most similar platforms, however.

Capterra loader

CareLogic the best of the field

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons: The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Overall: The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate.

EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Functional and adequate to meet our needs

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Our clinical staff find ease of use for booking appointments and using the correct documentation.

2. The reports that come with this system are helpful and provide needed information

3. It is easy to create forms that are needed

4. Setting up of activities and mapping them out is relatively easy after some training.

5. The upload and download of medicaid billing and payments has been hugely successful and increased our revenue.

6. Our psychiatrists have been using Dr. First and this has been huge for us. It took quite a bit of work with Carelogic to get it up and running, but once that happened it has been working very well for us.

Cons: 1. The AR part of the system does not provide the best reports. We have learned to live with it and with some tweeking on our part have made it work.

2. The area where you create reports that you want is difficult and not very user friendly - we have struggled in this area.

Overall: Overall I think Carelogic is a good system. You will be hard pressed to find the "perfect" system, but so far this has worked well for us. The support team at Carelogic is helpful as well and their response to problems or questions has improved quite a bit over that last year. I will say that we are satisfied so far with your system.

Clinical interface works great for clinical staff. Ongoinsupport model leaves a lot to be desired.

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

Cons: The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

Overall: Maximizing revenue

Carelogic is user-friendly for all levels of staff.

Jun 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: l like to ease of use for staff to schedule clients and document in records and billing out for services. There are some nice options for face sheet, medications is pretty easy to use. Entry of client information is easy to do. I

Cons: Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read. Lab functionality does not pull in client informaiton from Carelogic (Insurance, Diagnosis) and staff have to double enter information every time order a lab. Qualifacts needs to have ability to merge clients as we have many duplicate and there is no way to combine them. we are unable to delete test clients. We also need a password reset function, Reporting is complicated for end users and need easier way for managers to pull reports,

Overall: we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.

Working claims billing through carelogic

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once it is set up it most functions work good.

Cons: When we set up in 2012 the instructions and training we received from CareLogic were not very thorough. Setting up payer fee schedules we would be instructed how to set those up. Then Carelogic would look at it and say this isn't correct. I had to re map the fee schedules 4 times before getting it correct. There are several functions that do not work as well as stated by trainings. Mass adjustment is one of those functions that needs improvement. Claim rollups work minimally. If you follow instructions for setting them up, you have to be very specific. The instructions don't state that issue. I feel like Carelogic relies too much on the user communities to figure out how to learn and understand the workings of the system.

Overall: Overall it works pretty good. I think there needs to be more people who work at care logic who understand the needs of the billing side better. I have had to figure a lot of stuff out when I could not get answers from care logic people.

easy to learn

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is easy to learn and easy to use. We have a number of interns who work at our office every year and they are able to pick it up quickly and use it on a regular basis to complete their work, even with only basic computer knowledge, it is easy to learn. While initial use is easy, mastering it is more difficult. There are a number of report options that could be useful, but require more practice.

Cons: The reports functions often do not show what we need or are difficult to use. There is more data that we would like to be able to track that is not part of the canned reports.

Overall: We are able to monitor client appointments and attendance. We can easily look for errors in billing and make corrections in documentation. The ability for supervisors to "reject" a document allows for errors to be fixed easily. It is quick to learn the minimal basic functions and there is some adaptability and flexibility to be able to fit it to specific program needs. The reports functions could be improved but overall the reports have been useful.

CareLogic by Qualifacts

Feb 05, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The Scheduling aspect of CareLogic works well. Documentation writing is also fairly easy and easy to customize with our own templates based on compliance requirements and quality of care guidelines. The IMPACT tool is very useful given the emphasis on data driven treatment plans and modalities.

Cons: Form design abilities are somewhat limited. Reporting is quite problematic from a performance perspective, both canned and custom reports. Response from Support is somewhat slow and often the first tier analysts have insufficient experience and system knowledge to understand and resolve complex issues.

Overall: Overall our experience has been good, although not without issues. Poor response time in reporting has been an ongoing problem since 2010 and has improved only marginally at best. However, ease of use and flexibility in implementation are big plusses. We have a wide range of programs serving all ages from cradle to grave, so flexibility is important for us.

Carelogic

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, all of record in one place (not partially on paper and other parts in EMR). Clinical forms can be customized for different programs as well as sites with specific needs.

Cons: Treatment plans and Treatment plan reviews - very restrictive with timeframes that do not meet all needs. Trainings is extensive and often needs repeating. Dr. First interface is outside of the EMR and does integrate well at times. Getting responses from support can take weeks or months and then there may need to be a back and forth to really fix. System was quite unstable for several months, but has been more reliable in last several month.

Overall: Like the system very much, problems in last year with stability have been resolved in last several months, ability to customize is good feature, but some of the built-in business rules are limiting.

Carelogic Enterprise review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is user friendly ,meaning it is not hard to use and also I like the fact we can customize.We can apply privileges where the tabs can be blocked for others if they do not have to input information on it.The software is great we can use it to run reports has a great way for analysis .Overall I think it is a great software to use and also it is secure . This software helped save the trees as well because you can upload documents on it to save. The software is really manageable.

Cons: sometimes it is down but can be fixed by calling them .

Overall: Carelogic Enterprise is a great software to use for keeping attendance ,writing notes ,run analytics reports ,run financial report , uploading documents ,we can archive reports as welletc There are more and more stuff that we can use it for.

CareLogic has been a perfect fit for our behavioral healthcare organization

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CL has been a good fit for a diverse staff with varying degrees of experience and professional maturity. It lends itself well to individualization of forms and processes. It has features that make life in this complex BH world easier to navigate. We have yet to examine the full capabilities! We have a skilled report writer who is able to write reports to pull the exact information we need.

Cons: The treatment plan module is cumbersome. There are some new updates that we will be exploring and hope they address some of the clunkiness!

Overall: Improved ability to monitor staff performance and productivity; improved ability to evaluate if clients are receiving appropriate intensity of services; improved ability to navigate the ever-changing BH world / managed care world in Ohio

Some good points, some not so good!

Oct 18, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: During the vendor selection process, the sales reps gave the impression the software had a lot more flexibility than it does. The reporting/extracting data has been an issue since we began using the software and continues today. There are limitations in the security since you can block access but not down to a singular item. The configurable forms are a plus however extracting the data from them is nearly impossible. The software has some good points, however in the setup, we were not fully informed of some of the limitations.

Pros: Once you are trained in its use, the flow in the ECR comes with ease. Good tracking and reporting of billing.

Cons: Reporting/Extracting data.

Recommendations to other buyers: Do not choose to use configurable forms. Use the modules provided and supplement as necessary.

Vendor Response

by Qualifacts on April 24, 2017

Hi Anne, thank you for your feedback. We hope the Reporting Stabilization project this year has resulted in more predictable reporting and extract of data for your agency. We¿re also building on the ease for reporting against data from configurable forms (specifically around multiple instances of a document). And while our privileging in all cases is not available down to every field currently, we¿ll certainly review that request with our Product team for future roadmap consideration. We made significant investments in 2016 around customer service and product that we believe will improve your experience. We appreciate you as our customer and are here to help, so we¿d love your perspective on any additional areas on which we can focus specific to your agency and/or the entire CareLogic community. As always, you can reach us through the support desk or during the weekly status calls to make sure we¿re addressing your needs. Thank you, your Qualifacts team.

Carelogic - outcomes

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the recent enhancements to the treatment plan module, making it much easier for staff to collaborate with clients to establish goals and objectives. The ability to integrate the IMPACT assessment module directly into the treatment planning process is fantastic.

Cons: After having the software for a few years, there is no way to 'clean up' unused lists and forms. Additionally, reporting/pulling data out of the system can be complicated since reports are often 'built on' forms and whenever a form is updated, the report needs to be updated. Companies really need to have staff dedicated/knowledgeable about Pentaho/SQL, which is sometimes out of the budget for smaller organizations.

Carelogic Enterprise Software Review

Jan 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: The setup is very convenient, you can access a lot of data very quickly. You have a great degree of control on how your menus are configured and set up. You also have a great amount of ability to restrict and limit access to specific employees, specific programs or specific employee groups. You have the ability to write very fluid and very powerful reports using ORACLE.

Cons: The reporting platform is very antiquated and unable to give output or support most of our reports, meaning we have to run very large data queries in small batches, and that takes up a lot of analyst time. There is no administrator log to track which employees did which actions in the Carelogic system.

Carelogic Review

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been live with Carelogic now for a little over 4 years. Once you get an understanding of the system, it is fairly easy to use. The scheduler is a great feature that allows us to track all appointment, per clinician on a daily basis. It allows for us to easily send clean claims out the door. It also has the nice feature of alerts to help remind the staff of appointments not marked kept or documents that need to be signed.

Cons: Carelogic has a lot of downtime or latency issues. They are also not the most up to date software product out there. There is no options to merge a client, which is very time consuming when you have to fix a clients file.

Fits our needs and highly configurable.

Jun 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We get to create our own forms that fit the needs of our agency. Most things tie together pretty well. Relatively easy to train new staff to use the system. The staff are all very nice and willing to help.

Cons: Promised features take a long time (years) to come in to operation. There are a lot of clicks to go through to get where you need to go, and there is no breadcrumb trail to take you back to where you were if you click something accidentally. The additional features all have additional costs instead of being all inclusive. It seems like the newest staff people (who have the least experience with the system) are the ones assigned to the help center.

Fair - 3rd EHR I've used since 2005 as clinician and Medical Director

Sep 02, 2014
2/5
Overall

1 / 5
Ease of Use

1.5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: There are some fairly simple and straightforward templates for psychiatric and specialty mental health services in the software.

Cons: Even with a great internet connection, users can be typing for a period of time and lose notes, because the system crashes on the Qualifacts/CareLogic end. This happens more than occasionally, so we have to hit Submit to save our partially written notes quite often. I'm both a clinician and administrator, with a 12 year history of being a medical director and experience implementing three different EHRs in different clinics. I also see patients, work out in the field on an ACT Team with the homeless, and have done everything from that on up to training staff. This EHR is very clunky. The interface is not user-friendly, and it takes an unnecessary number of clicks to get even very simple documents into writing. Also, it is only accessible by using PCs with Internet Explorer. In my experience, IE is widely considered inferior and slower than Google Chrome, Firefox, Safari, and other products. The way the EHR is set up is not like a medical record, which should read from beginning to end in a clear, chronological order with reference from one chart section to another quickly. This feature can and will save lives. But the setup in this system is more like different clinicians, each having their own records. It takes too long to reference others' notes and then get back into the body of your own note. There are glaring omissions in the psychiatric assessment - things that would fail a typical medical student write up, let alone resident or post graduate. For example, there is no field in the ACT Team psychiatric assessment for past medical history, past family history, allergies, alcohol and substance use history, or social history. It might work okay for poorly trained psychiatrists that do not document these minimum fields in their initial assessments. But if you want to provide good, quality, evidence-based care using the recovery model, bio-psycho-social model and collaborative documentation, it is not possible with this software. It does not have customizable fields for certain treatment teams or specialized services. I recently finished an initial evaluation and tried ordering labs with the software. I soon realized that each specific lab I ordered would require a lot of clicks and diagnostic codes, all of which could be handled by the simple v58.69 code - metabolic or other medication related side effects. There are other examples as well.

Recommendations to other buyers: Developers of this software and people that use it in clinics every day should meet, discuss patient flow, do real-time field testing with a few volunteer patients or fake ones, and then determine how to make this a viable product. Compare this product in a field test to that used in primary care or in your local average pediatrician's office, where iPad-style tablets or hardware are used to quickly input data that collects into a central, meaningful reservoir of clinical data. The faster it is to document, the more history and vital information can be brought together, which results in more face-to-face time to troubleshoot medical decision making and fine-tune a treatment strategy that will really work and result in measurable clinical improvement and patient satisfaction.

First in Texas

Feb 01, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It is comparable to other EHR systems of its size in most cases. We need the medical billing component and it can process claims.The support issue has gotten much better over the past year or two.

Cons: If you set it up incorrectly, you are in worlds of trouble. Implementation follow-thru was inconsistent and support was extremely delated for our first two years of use. It is hard to find the right person to talk to when you have a major software issue. The medical chart component needs more development.

Overall: Training in the Qualifacts Nashville office is GREAT and highly recommended. The software works if you set it up with the end game in mind.

We have been customers for a long time and I would say that CareLogic meets about 80% of our needs.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to learn and has high dependability. We make good use of the reporting tools provided with the system. I appreciate the mobility of the system in that you only need internet access to run the application. We are also happy that the system is available on multiple browsers now.

Cons: Some of the billing workflows can be difficult or not optimized. We frequently find data issues that we have to have reported to support to be corrected. We have also experienced problems related to signature pads and the software drivers with cross browser.

Overall: Data accessibility and ease of implementation/technological access.

Carelogic - PfP

Aug 11, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Layout is quite good. Menu driven customization is also quite efficient and effective. Customer responsiveness has improved over the last 3-4 years.

Cons: Accuracy of data is somewhat suspect due to lack of sufficient audit-trail. Financial (commonly referred to as "back office") capabilities are very sub-standard. Rather than being handled as a supplemental add-on, the financial aspects are critical for effective utilization. There has to be more recognition that the healthcare services being conducted and documented are not performed in a vacuum. Financial integration (front-to-back) needs great deal of improvement.

CareLogic Review

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we're able to configure forms to fit our program needs. I also like the favorites menu. With all the submenus, it can get overwhelming, but the favorites definitely helps the navigation of things.

Cons: Outside of CareLogic, I would like Qualifacts to update their documents more often in the community portal. When I joined the team last April a lot of the documents I found were outdated and inaccurate.

As for CareLogic, it would be nice if we could customize the program management module. Instead of a primary staff transfer, maybe have staff transfer. A good example on when that would be used is if a staff is leaving the foundation and needs to transfer their caseload over to their replacement. End dating the relationship does not have information on why the relationship has ended.

Overall: Overall it does what it needs to do. If it can't do something we usually find a way to customize it to fit our program needs.

An honest review

Jan 31, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: You can auto apply payments and you can transfer to a different claim number. The Document Library is a big help when it is utilized.

Cons: If we could split payments when transferring them. You can't reflect a credit when the balance is 0.00, so everything sits in unapplied. We would also like to be able to look at the Face sheet and see when the last payment was SELF payment was made. When looking at claims it can be very time consuming.

Overall: Very difficult to learn in the very beginning. We had a good implementation team while we were setting up, but when it came to the billing part, we had little to no support.

Overall a good product.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the configurability. There are so many differences between different users and it is great that it is not a one size fits all.

Cons: Soffront help desk is not user friendly. Depending on who answers a ticket it can be a success or it can be a not so good experience. A few require explanations of the very basics or act before they have fully reviewed what I am asking for which cause larger issues. I wish there was more flexibility in the configurable forms such as bold and underline, possibly using HTML to do this like we can with menu management.

Overall: The ability to configure.

Overall great product for billing

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of claim processing, batching and submitting claims. Payment posting and reconciling payments are easy. The ability to submit claims electronically and receive them back electronically was a great feature coming from a system that was all manual.

Cons: Carelogic statements are not very helpful. We would like to be able to run the claim engine our selves. After our go live it would have been helpful to have review of how our billing was set up to see if we were utilizing Carelogic in the best way possible and all of its functionality.

Carelogic provides us a proven practice management system that is flexible with the needs of staff.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configurable Forms: Being able to create the forms needed for services and programs

Report Designer: Being able to retrieve the data we need to determine productivity and outcomes

Cons: Electronic signature pads often start working or transition to the wrong hardware type

There can be downtime/latency that affects effectiveness of software

Overall: Provides us with a flexible software platform to allow our staff to electronically complete their needed tasks. Cloud based allows for no special installations requiring IT to access a computer

my thoughts on carelogic enterprise

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about this software is that you are able to create service document and customize to the staffs needs. Also, I like the fact that the systems has report templates that most agencies would need and it easy to run.

Cons: What I like least about the software is the programs, episodes and organizations menus. This menus could be really confusing at times especially when looking at the clients history at the agency.

I also don't like the fact that there are to many steps to take to get into a client's facesheet (ECR).

Overall: The major benefits of using carelogic is the fact that the agency can e-rx using a third party application embedded in carelogic.

Overall I have had a great experience with Carelogic

Jun 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is an EHR and the Support Team is awesome. When I have a question, they get back to me quickly. I like that they are always improving the system.

I also like that we can bring on affiliates to our platforms.

Cons: Sometimes it can be complex. You really need to understand what you are doing when in Carelogic. I would also like to see Carelogic produce something for medical billing.

Overall: We were able to get an EHR system and a system that actually works. Our last system slowly stopped working.

It has been a good experience. A little slow sometimes with problems but overall a good product

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.

Cons: Some of the processes seems unnecessary and could be more workflow efficient. Some functionalities could be easier for staff to maneuver through. It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options

Overall: Keeping good records for clients and for Corporate offices

Support is friendly as well as our regional person that comes to the state user group.

Jun 05, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall it is great for outpatient services.

Has a useful scheduler for OP.

Finally has the ability to bill for inpatient.

Cons: Overall it is great for outpatient services and that is the major focus CL; has & need to include inpatient processes.

It takes a professional programmer to create reports; this should be easy for anyone to create.

It costs to integrate with any new system; would like to see CL already integrated which an organization will see as a plus.

The Carelogic system allowed us to go fully paperless and increase our overall productivity.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We chose Qualifacts among all the other vendors considered as they are a forward thinking company, similar to our agency. Now that we have used it for several years, the day-to-day pros are the ease of use, the community of support, the link with Dr. First for e-prescibing, embedded outcome measures, and reliability of the system itself.

Cons: Waiting for the soon to be released mobile app - which will be invaluable to our community-based staff.

Been on the System since 2009 as Billing Manager/Sys Admin. Works well and gets the job done.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Billing Processes--Easy to use and understand. Processes do not take a long time. Easy to train staff on. The scheduling module is easy to use as well. Like the fact that Insurances can have multiple addresses and you don't have a payer per address.

Cons: Reporting is awful. You can not pull quick and dirty reports quickly. We have a contracted report writer that we pay on an as needed basis. this is difficult when you need a report on the spot.

Thoughts on CareLogic

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: One of my favorite things about this software is each user having the ability to customize the menus and home screen based on their needs. I also like that practically anyone can learn to operate the software.

Cons: I do not feel the software program is worth the money we are currently spending. It is also difficult to get over the phone support to correct an issue. Personally, I work better having someone talk me through step-by-step.

We have loved it!

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customization, options for personalization, and innovation of product development. I appreciate the friendliness of Qualifacts staff, and the openness to discussing problems with users.

Cons: there are a few fatal flaws (e.g., no way to ID to whom a release of information pertains, difficulty with some platforms, some billing limitations, some forms/fields that cannot be customized).

Overall: It has been a great asset to the overall operations of our organization.

Overall CareLogic has been great. I've been in it for 15 years and have used one other program.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it is easier to use then some and that it more configurable to each customer. I've used avatar and CareLogic is way easier. It is easy to use and easy to train new users. It is easy to create forms and learn new features.

Cons: Length of time getting tickets fixed. Often times tickets are in for weeks to months. I currently have a ticket in that has been at least 6 months since it was entered.

Overall: Easy use of an EMR and billing rolled into one.

Very straight forward product, like that we can create our own documents

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that we can create our own documentation. Very straight forward, it is like using an app. system has been reliable for the most part.

Cons: I know from our clinician standpoint they would like auto save when in documents. Having a pop-up when client's are checked in. I wish you had a working area which you could return to if having to look at something else. I would like to have a little more edit capabilities such as editing our own dates on error dates, I would like a better POE for clients that are already open but admitting into another program. Transfers are very confusing, would like it not to automatically kick out primary staff, having one primary staff by program would be beneficial. Diagnosis page, wish we could identify SUD and MH.

Carelogic

Jan 29, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Carelogic is user friendly and does have some great qualities. The menus are clear and easy to maneuver thru. The clinical EMR side of this product is wonderful and all the clinicians love how easy it is for them to document.

Cons: The billing side of Carelogic can be tedious and you cannot change simple things for example a note that would print on a statement must have a ticket put into Carelogic for them to add it. The mapping is very time consuming.

Overall: Carelogic is a fairly good software for the needs of the mental health side. I was disappointed in the promised changes that we have yet to see.

CareLogic

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for our staff. I love that Qualifacts keeps up with what is going on in our state and also nationally to have the software ready for the upcoming changes. Our state in the last 12 months had a BH ReDesign and then Medicaid Carve In and we couldn't have done it without our CareLogic program.

Cons: The communication and response time when we have a ticket in over issues we may be having with the system. If the tickets can be answered by the first responding team, they get answered quickly. If they have to be escalated to Tier 2 or 3, it's awful.

Very user friendly. Ability to test/train in CERT is a plus!! Great possibility to grow as a EHR.

Jun 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to train staff on system. Consistent in features and layout. Ability to expand

Easy to train staff on system. Consistent in features and layout. Ability to expand

Easy to train staff on system. Consistent in features and layout. Ability to expand

Cons: Lots of work-a-round

Delay in enhancements

Downtime/latency

More Billing reports/features

Report issues

Overall: able to describe my like/dislike

I work in billing, this program has lots of features and services for what we do, works great

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Claim stops when something is entered incorrect. Alerts when something is needed. Ability to contact other team members through CL

Cons: Not being able to fix all errors myself. No manual claim engine. Diagnosis does not end when a patient discharges.

Overall: Ability to run services through electronically and bill electronically. We've been on this system since 2012 and were almost completely manual then. This has smoothed a lot of our billing procedures.

CareLogic has helped increased compliance with Federal, State, CCO, and agency requirements.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many configurations that we can set for our agency specifically. This allows us to customize the record based on our needs down to a specific location.

Cons: Some basic menu functionality and ease of navigation in some modules is frustrating. For example, having to search for a client instead of being able to click a link within the module we are currently using.

Overall: Greater transparency of non-compliance.

Good software

Apr 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The Face Sheet is easy to navigate and reaches most of the major parts of the record without too many clicks and digging.

Cons: There are some minor issues with scrolling over items versus clicking items. I dont always know when i am supposed to scroll over the word to get the next menu or click the word. If you click when you should scroll it takes you out of the record completely and that is frustrating.

CareLogic has streamlined our entire practice!

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: (1) Seamless integration among scheduling, clinical documentation, billing. (2) Customizable "Alerts" (with canned items for 'Failed activities', 'Missing/Unsigned' documents) allow each therapist and their supervisor to monitor incomplete documentation and encourage timely completion to facilitate billing. (3) Able to create your own documents and workflows and work them into the standing CareLogic system in ways that fit your workplace. (4) Scores of 'canned' reports to allow data to be tracked in meaningful ways. (5) Ability to organize homepages for each staff member (and/or at an organizational level) to get quick visuals on key items (upcoming appointments, performance targets, system messages).

Cons: (1) Pentaho reports - customizable report writer tool - is complicated. (2) Message Center (internal email) does not allow for 'deleting' emails, does not maintain a 'sent' folder, etc.

This electronic record system is perfect for behavioral health service providers.

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the fact that you can mange the rules and reconfigure forms as needed. but the most impressive is the Quality elements and tools supporting compliance and aleret management.

Cons: Nothing really. The once clunky plan of care has been reworked and we have been provided a new tool that is much stronger.

Overall: Solid documentation tools to meet regulatory requirements and design capabilities for various systems of care.

great support

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is highly configurable and the company provides great customer service. They provide a variety of options for training staff on the community site through the C3 conference and also admin training sessions held in nashville

Cons: There software bogs down during peak usage times. Our clinicians often are required to wait for documents or are kicked out of their session.

My experience with Carelogic is very good. i feel like I learn new features and functions weekly.

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What i like most is the different ways Carelogic can be used to maximize production in all departments and programs.

Cons: What I like least is not knowing what capability the software has, if it is a configurations, or if it's something I can figure out on my own.

Overall: Ease of billing, most always up and running, connecting with other areas in our agency and how they use the software.

Carelogic User

Feb 01, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I do like the look/feel of the system and some of the features such as favorites tab.

Cons: I do not like how manualized the system is, information & updated information is not always carried over in important functional needs such as diagnoses. Auto save is an imperative need of a system like this and it has not been added at this point yet.

Overall, it is a very positive experience.

Jun 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That you can design and customize it however you want. The hands-on approach that the current team is taking in developing and implementation.

Cons: At one time, it was support, but it has certainly gotten a lot better. I feel like this has actually starting to lead toward pro

Overall: As a company, we have quite a bit of user interface and we can create our own platforms

Have been somewhat disappointed with improvements and bugs since inception in 2008.

Jun 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Documentation is easy. Once you learn how to add one module, you have got it. Easy to navigate once you learn the basic setup.

Cons: Roadblocks...Since change from the MICP lost so much functionality--simple things.

Things like the Utilization Management Module are too limited. Cannot do an easy search and count.

Overall: Ability to document and report in ECR.

Great for direct service staff...a bit challenging getting data out (Pentaho lacks)

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configurable forms with business rules are very easy to use. Clinical decision rules can greatly enhance clinical workflow. Direct service staff love the ease of use. A major Pro of Carelogic is the staff. ..always willing to help out and go beyond.

Cons: Report writing, getting outcomes out of the system, no access to create our own views. Canned reports lack information needed, especially many forms do not total. Would like to see a set of basic outcomes needed by most organizations built into Carelogic. The support platform is frustrating and I am glad to see it's being revamped

Overall: Improvement in clinical workflow, Billing is accurate and easy to use.