# Jobtrain Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jobtrain the right Applicant Tracking solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/85213/Jobtrain/reviews --- Jobtrain 4.6 (21) [View alternatives](https://www.capterra.com/p/85213/Jobtrain/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jobtrain Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews RM Ross M HR Co OrdinatorAirlines/Aviation, 501 - 1,000 employeesUsed the software for: 1-2 years. “Recent updates have further improved the user experience—for example, the ability to view all assessment question stages on a single screen has made preparing assessments much more efficient.“ September 18, 2025 BD BIna D HR Business PartnerFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “I dont use it daily so sometimes can be difficult to naivigate.“ July 3, 2023 RM Ross M HR Co OrdinatorAirlines/Aviation, 501 - 1,000 employeesUsed the software for: 1-2 years. “I particularly appreciate how intuitive it is when creating job adverts, managing applications, and setting up interview events.“ September 18, 2025 RT Richard T People Director Education Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Its user-friendly interface, coupled with customisation options, has streamlined our recruitment operations that have supported our growth as a MAT. “ June 28, 2023 RM Ross M HR Co OrdinatorAirlines/Aviation, 501 - 1,000 employeesUsed the software for: 1-2 years. “I’ve been using Jobtrain for over a year now and have found it to be a highly effective and user-friendly platform.“ September 18, 2025 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sian E. Team Leader - Senior Resourcer Marketing and Advertising Used the software for: 2+ years ### "A\* would highly recommend" September 19, 2025 5.0 Our experience with Jobtrain has always been great, they are quick to resolve any issues and they work with us to ensure we are getting the most from the system Pros Jobtrain is easy to use, the functions are very helpful and straight forward. The customer support is great and will help with any issues in a timely manner. Our Account Representative \[sensitive content hidden\] is supportive and knowledgeable and is always available for any queries we have Cons The system is reliable and covers every aspect of the recruitment journey making it a streamline process Switched from [Tazio](https://www.capterra.com/p/125992/Tazio/) Cost, lack of job boards and wanted a clearer, more user friendly system Review Source Response from Jobtrain September 29, 2025 Hi Sian, Thank you so much for your great review of Jobtrain! We're delighted to hear your feedback on our colleagues (both your dedicated account representative and our support team) - supporting our customers and achieving excellence is so important to us. NP Natalie P. Head of HR Hospital & Health Care Used the software for: 2+ years ### "100% recommendation if you're looking for a brilliant applicant tracking system" January 7, 2025 5.0 An excellent applicant tracking system and customer service. I really value their expertise and it helps me deliver my objectives. Pros Having worked with Jobtrain for over 10 years (over 3 different sectors) I can wholeheartedly say that they are top of their game. They are a master of their applicant tracking system. The beauty of Jobtrain and their different products are that you can choose to use all the functions or just the basic system. Whatever your needs, they will support you. Their customer service is fantastic and, I have, and continue to recommend Jobtrain over and over again! Cons I can only say that, over the years, I have had to change account managers. I know this must happen and it is purely through Jobtrain's growth. When this has happened I was kept in the loop and received a fantastic handover. My excellent relationship with Jobtrain continues. Alternatives considered [TalentRecruit](https://www.capterra.com/p/128583/TalentRecruit/) Reason for choosing Jobtrain Best system, support, and cost to the charity Review Source Response from Jobtrain January 9, 2025 Hi Natalie, Thank you so much for your thoughtful and glowing review. We are absolutely delighted to hear about your positive experience with Jobtrain over the past decade - how time flies! Your continued support and recommendation across different sectors mean the world to us. We're really pleased that you've found Jobtrain flexible and supportive of your needs, whether utilising the full suite of features or just the basics. Our team is dedicated to providing top-tier customer service, and it's great to know that our efforts have made such a positive impact on your objectives. We understand that changes in account management can be an adjustment, and we're grateful for your understanding and kind words regarding the transition process. Ensuring a seamless handover and maintaining strong relationships are priorities for us, and your feedback affirms our commitment to excellence. Thanks again for the review! PC Paul C. Resourcing Specialist Financial Services Used the software for: 6-12 months ### "Summary" July 4, 2023 4.0 Pros Simple to UseUser friendly for CandidatesEasy to Obtain informationQuick access to posting on other jobboardsEasy to tweak/update changes through systems panel Does what it says on the tinPowerBI allows comprehensive reports Cons Technical Issues seem to be unpredictable and in some cases frequentReporting function not great Review Source Response from Jobtrain July 14, 2023 Hi Paul, Thanks for taking the time to leave a review, your feedback is really invaluable to us. We're continuously improving Jobtrain to be as intuitive as possible so your feedback that is simple to use is great and we'll continue to work hard on this. We're sorry that you have experienced some technical issues, please be assured that we are always striving to ensure Jobtrain is completely bug free and we will continue to do so. JG Jingming G. Talent Management Lead Real Estate Used the software for: Less than 6 months ### "Great post implementation customer support " June 2, 2023 5.0 Would like to explore more potential from this platform to make it even better. Pros Very customer focused and approachable with all queries from the team. No problem is a big thing. The communication is clear and helpful. Cons Not sure about this yet.. I don't think there is anything to improve. We need to do more train for the team to get the best out of it. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Reason for choosing Jobtrain We ran a very robust procurement process and Jobtrain plus their add-on reporting tool Yelllowfin was the highlight to win this contract Review Source Response from Jobtrain June 14, 2023 Hi Jingming, Thanks so much for your review of Jobtrain. We're really pleased that you're having a great experience and finding the support and communication from our teams helpful. We would love to explore further potential features with you, we have lots of improvements and enhancements in our roadmap but we're always keen to listen to your suggestions. Your Continuous Improvement Consultant will be in touch to discuss this. Thanks again! KN Karl N. Recruitment Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Jobtrain ATS" July 22, 2019 4.0 Pros Greater visibility to hiring managers Flexibility to change with our business Great support from Jobtrain Cons Some of the actions on the system take several clicks to complete and it feels like this could be reduced. However the update later this year may resolve this. Alternatives considered [Hireserve ATS](https://www.capterra.com/p/161970/Hireserve-ATS/) Switched from [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) Lack of support and the system didn't have the flexibility to change with our business Review Source Response from Jobtrain July 31, 2019 Hi Karl, thanks for leaving your positive review of Jobtrain! We're really looking forward to showing you soon the exciting advances we've made to Jobtrain with our major update. RM Ross M. HR Co Ordinator Airlines/Aviation Used the software for: 1-2 years ### "Jobtrain review " September 18, 2025 5.0 I’ve been using Jobtrain for over a year now and have found it to be a highly effective and user-friendly platform. It offers a wide range of features that support the recruitment process from start to finish. I particularly appreciate how intuitive it is when creating job adverts, managing applications, and setting up interview events. Recent updates have further improved the user experience—for example, the ability to view all assessment question stages on a single screen has made preparing assessments much more efficient. Overall, Jobtrain is a reliable and valuable tool that continues to evolve in ways that support HR teams. Pros Jobtrain is easy to use for creating job adverts and managing features like interview scheduling. I’ve found some of the recent updates particularly helpful—especially while preparing assessments forms. For example, the ability to view all question stages on a single screen has made the process much simpler and more efficient. I also really value the feature that allows us to book interviews on behalf of candidates who may not be able to access the system themselves. It’s a great way to provide responsive and inclusive customer support, ensuring that no one misses out on an opportunity due to technical barriers. Cons It can take time for a business to fully adopt and utilise all the features Jobtrain offers. For example, in my organisation, we currently don’t use the new starter and onboarding tools. This means we’re missing out on opportunities to streamline and automate parts of the employee journey. Unlocking the full potential of Jobtrain requires not only awareness of its capabilities but also a willingness to adapt internal processes and invest in training where needed. Review Source Response from Jobtrain October 14, 2025 Hi Ross, thank you so much for your review of Jobtrain. We're really pleased to hear of your positive experience and how much the system has supported in your recruitment process, particularly around advertising, assessments and interview booking. It's great our recent enhancements to the assessment functionality have been so quickly and easily adopted into your process! We understand there's a lot of functionality available - our team are always happy to help and provide guidance on which elements will support with optimising your specific process. Thanks again for the review and taking time to share! BS Bruce S. Programme Manager Education Management Used the software for: 2+ years ### "Easy to use once set up, good oversight for multiple users" November 13, 2025 4.0 Pros We like this system as once you are familiar with the functions it is easy to use with minimal training needed for the end user Cons Takes a little while to get it to how you need it to be. Often a lot of emails sent when they would be much better as notifications if app based Review Source Response from Jobtrain December 3, 2025 Thank you for sharing your feedback. We’re delighted to hear that you find the system easy to use and that minimal training has been required for end users – that’s exactly what we aim for, to make everything as intuitive as possible! We appreciate your comments on the setup process and notifications. Please do get in touch with our support team or your Success Consultant if you'd like to explore notifications or prompts. Your insights help us enhance the system for everyone, so thank you again for taking the time to share them. VR Verified Reviewer HR and Recruitment Advisor Insurance Used the software for: 2+ years ### "Great Product" January 6, 2025 5.0 Overall experience has been nothing but positive. The system itself is great and the team behind the scenes are always available and willing to help. Great system. Pros I like how user-friendly the system is. It is very intuitive with upgrades and new features realised which really make it an easy and streamlined process. Cons Some of the reports can be a little tricky to get, but with the use of custom reports, this is easily resolved. Review Source Response from Jobtrain January 7, 2025 Hi, thanks so much for your positive review of Jobtrain! We work really hard to make the Jobtrain ATS user friendly and intuitive, whilst keeping lots of flexible features and functionality available to support your recruitment process so your feedback is much appreciated. We'll be sure to share your positive comments with the team. EY Emma Y. HR Opertaions Coordinator Media Production Used the software for: 2+ years ### "Superb - Highly recommended" April 7, 2025 5.0 The team are super efficient, really proactive and make sure the system works for your needs Pros The ease of use and the superb cuistomer support. Cons Nothing! The platform is great for our needs Review Source Response from Jobtrain July 18, 2025 Hi Emma, thanks so much for your great review of Jobtrain! We really appreciate it. SR Ste R. People Management Operations Manager Government Administration Used the software for: Less than 6 months ### "St Helens experience to handover day" November 20, 2024 5.0 This has been a partnership throughout and the JobTrain team care about our success through implementation to go live and this comes through in everything they have done both for us and with us. Pros From the very first engagement with JobTrain we could tell that the team care very much about their product and want it to work for us. The team have been brilliant throughout implementation to handover day with speedy responses and always with a view to helping, guiding and supporting our build. We are looking forward to our training ahead of Go Live and the support we have received so far gives us every confidence that the support we will continue to receive will be just as good moving forward. We would want to recognise \[sensitive content hidden\] work in our early days but both \[sensitive content hidden\] have been great for us. We have genuinely enjoyed the process and interactions, thanks you two! Cons We haven't had any issues! This is helped by a good understanding of the system from JobTrain plus a collaborative, solution focussed approach to our wants and needs. Review Source Response from Jobtrain January 7, 2025 Hi Ste, Thank you so much for your thoughtful feedback! We're delighted to hear about your positive experience with Jobtrain from the initial engagement to the handover day. It's great to know that our team's dedication to making the system work for you was evident throughout the implementation process. We’re especially pleased that the guidance, support and responsiveness met your expectations. Also, thank you for recognising the hard work of our team members. It’s been a pleasure working with you and we’re excited about continuing this partnership. kS kate S. Head of HR Non-Profit Organization Management Used the software for: Less than 6 months ### "Efficient and engaging recruitment system" November 18, 2024 5.0 Superb from the start of the project through to completion Pros The support, flexibility and efficiency of the system Cons I can't think of anything that didn't work for us Review Source Response from Jobtrain January 7, 2025 Hi Kate, Thank you for your wonderful feedback! We're really pleased to hear that you found the Jobtrain ATS efficient and engaging. It's great to know that the support, flexibility and overall efficiency met your expectations from the start of the project to its completion. Your positive experience is a testament to our team's commitment to providing top-notch service. Thanks again for your kind words! AS Amir S. HR Systems and Data Manager Museums and Institutions Used the software for: Less than 6 months ### "Outstanding experience with the Jobtrain team" June 3, 2024 5.0 The overall experience has been outstanding. \[sensitive content hidden\] from the implementation team were nothing short of brilliant when it came to making sure the system was ready with all of our requirements and on time as we had a definite deadline for internal launch. Even with a couple of last minute changes from our side, they were positive and adapted their process flow instantly and still kept us on track for our deadline. Excellent project management from start to finish. \[sensitive content hidden\], our Continuous Improvement Consultant, has been in regular contact with us from the start and is always open to having a chat about the system or our needs - so refreshing to have her on the other end of a phone and we really appreciate her genuine and very human approach. And finally, the service from the support team made up of \[sensitive content hidden\] (apologies if I've missed anyone else out!) has been the best service desk experience I have ever had with any digital platform company. With every system tweak that I submitted, they had acknowledged, replied and resolved my tickets in record time. Whether it be on the phone or via the excellent ticket portal, this team has been pivotal to the success of our system roll out and I am incredibly grateful to them! All in all, the team at Jobtrain have just been a joy to work with and I love how personable they are and it really comes across that they enjoy what they do in making our systems and processes better! Pros The system is simple, seamless and streamlined. There are hundreds of customisations available to tailor the system to your needs. The setting up and implementation of the system was a smooth process and one that we really enjoyed. The service desk team is just excellent! Cons There are one or two things in the system which I would like to see added but I have spoken to the Jobtrain team about these and I really like how open the team are to hearing possible improvements in the system for the future. Review Source Response from Jobtrain June 14, 2024 Hi Amir, Thank you so much for your wonderful review of Jobtrain, and for the lovely comments about your experience working with our team, it is very much appreciated. We're really pleased to hear that you're enjoying using Jobtrain and feel well supported in doing so. Please do keep sharing your feedback about the Jobtrain ATS with us as we're always striving to improve our system and make it as intuitive and easy to use as possible. Thanks again, All at Jobtrain RT Richard T. People Director Education Management Used the software for: 2+ years ### "Jobtrain and Leigh Academies Trust - 8 year partnership" June 28, 2023 5.0 I am thrilled with the transformation Jobtrain has brought to our recruitment process. Its user-friendly interface, coupled with customisation options, has streamlined our recruitment operations that have supported our growth as a MAT. Overall, Jobtrain has been an empowering and indispensable tool in revolutionising our recruitment process, and we will be signing up for another 3 years shortly. Pros As People Director of a large Trust, I must say that Jobtrain has been an absolute game-changer for us. It has enabled the Trust to offer a centralised recruitment service that is both agile and responsive, the best feature is the ability to automate steps in the recruitment process to ensure candidates are communicated with fully throughout the recruitment cycle. Cons When we first implemented the system were unable to use referencing as it works slightly differently in the education sector but Jobtrain have improved the reference functionality so it now works in the way we need it to. Reason for choosing Jobtrain Better overall system and more cost effective. In the long term it was the right choice as the other product is no longer on the market. Review Source Response from Jobtrain July 3, 2023 Thanks so much for your amazing review Richard. We're absolutely delighted that Jobtrain has played such a big part in your recruitment transformation process and we can't wait to see what the next 3 years will bring to our partnership! KB Kim B. Talent Partner Education Management Used the software for: 1-2 years ### "Excellent customer support" November 27, 2023 5.0 It's very user friendly and intuitive. The clear self-service user guides and customer support aspect of Jobtrain makes this product a pleasure to use. Pros The customer support we receive from Jobtrain is second to none. The help desk are available by phone with an immediate resolve to my issues or questions. They're all so friendly, patient and knowledgeable. On the rare occassion they aren't able to help me during the call, they always get back to me that day and follow up to make sure that the issue is fixed. Cons It would be great to have more autonomy to select certain functions for jobs/application forms. ie. a function which only pulls through certain jobs onto external job boards, and have an option to turn of CV auto-fill function on certain application forms etc. rather than the function being on/off across the organisation. Review Source Response from Jobtrain December 15, 2023 Hi Kim, thanks for taking the time to leave such a detailed review and for your comments about our support team, they are much appreciated. I will share your feedback around job specific vs system wide features with our product team. Please do keep an eye out for our regular product updates as these include details of all system enhancements and improvements that we launch. AH Alex H. Systems Analyst Non-Profit Organization Management Used the software for: 6-12 months ### "Great product and even better support" July 7, 2023 4.0 A genuinely very good experience and I would highly recommend the product, but also the team. Pros Jobtrain is a very user friendly product that helps us manage our candidate journey with relative ease. The support offered by the helpdesk is second to none. No question or request is too much effort and they always make time to respond quickly and explain any changes with the necessary detail. They are a joy to work with. Cons \- Interview booking system could be a little less clunky- The Yoti integration could have considered the 'Rejection' route a little more thoroughly- Some elements of configuration could be handed over to the client admins (e.g. updates to new starter forms etc) Review Source Response from Jobtrain July 14, 2023 Hi Alex, thanks so much for your brilliant review of Jobtrain. We have shared your feedback about our helpdesk team internally and your comments made their day! We will pass your feedback around the interview booking system and Yoti Right to Work integration to our product team. Please do keep an eye out for our regular product updates (sent via email) as these contain details of all the improvements and enhancements that we make to Jobtrain. SR Sam R. Talent Acquisition Coordinator Facilities Services Used the software for: 6-12 months ### "The Team are absolutely amazing " May 31, 2023 4.0 Pros It's easy to navigate around the product, everything is laid out in a simplistic way in which you can find what you need relatively quickly. Cons Not being able to filter on certain areas including recruiter name, you can only put in order. Not being able to delete unneeded roles/candidate applications and can only archive roles. Review Source Response from Jobtrain June 2, 2023 Hi Sam, Thanks so much for your review and for your positive comments about our team and our product. We are always striving to make Jobtrain as simple to use as possible so I'll feed back your points around filtering and deleting information to our product team to review as part of our continuous improvement programme. Keep an eye out for our monthly client updates as this contains details of all product improvements and enhancements due to be launched. Thanks again, Jobtrain KK Karen K. HR Manager Education Management Used the software for: 2+ years ### "Review" November 17, 2023 4.0 Pros The applicant tracking system, it is accessible, reduces the paperwork and improves efficiency with time and responses. Cons When issuing reference requests, referees have 30 mins to complete the form once they have accessed it. This has been something that is a regular issue. Review Source Response from Jobtrain November 27, 2023 Hi Karen, Thanks so much for taking the time to leave a review of Jobtrain, we really appreciate it and are glad that you're seeing the efficiencies in both time and admin reductions. We will share your feedback about the referee timeout with our product team. Thanks again, Jobtrain JT Josh T. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great support for a small, growing charity" December 21, 2023 4.0 Pros JobTrain has great customer service and provides an out of the box recruitment system. This was hugely beneficial for our small charity at its time of growth. Using JTGo, we had access to exactly what we needed and JobTrain were very charitable in the support that they provided us. Cons With the system being out of the box, there are sometimes features that are not needed or don't always work in exactly the way that you want it to (not always a con, especially as it was our choice to use an out of the box system). Review Source Response from Jobtrain January 30, 2024 Hi Josh, thanks so much for taking the time to leave a review of JTGO. Our JTGO ATS is designed specifically for smaller organisations looking to enhance their recruitment process with a system that is ready to go. We're glad that you are enjoying using JTGO and thank you for your great comments about the support that we offer to our clients! JL John L. Recruitment Support Administrator Outsourcing/Offshoring Used the software for: 2+ years ### "Living up to its tagline" February 28, 2019 5.0 Jobtrain has provided a cost effective applicant tracking platform for our company for the last 15 years, constantly developing and re-inventing the applicant journey, committed to expanding into new areas to better partner with our needs not just for today but also to provide the candidate experience for the future. Pros The simplicity of the user interface in providing information needed to make decisions on the progress of recruitment activity coupled with the near endless customization available in the system makes for an impressive package. The support offered by the Jobtrain team in on-boarding/training and developing the applicant tracking portal is first class and the team often go above and beyond offering dedicated client success managers along side experienced recruitment professionals familiar with recruitment processes in the UK Cons The shear volume of options and customization can be a minefield to navigate at first, however the team at Jobtrain are quick to reassure and educate, and in many cases happy to pitch in to solve any issues and provide guidance going forward. Review Source BD BIna D. HR Business Partner Financial Services Used the software for: 2+ years ### "Everything at your finger tips" July 3, 2023 4.0 overall we have had a great expereince. Pros You can get access to alot of recruitment information, will produce reports and graphs to see how you are recuiting aand attracting candidates. useful information. Cons I dont use it daily so sometimes can be difficult to naivigate. Review Source Response from Jobtrain July 14, 2023 Hi Bina, Thanks for your review, we're really pleased that you've had a great experience with Jobtrain. We are always working hard to make Jobtrain as intuitive as possible so keep an eye out for our regular updates which provide details of all the positive changes we've made to make Jobtrain even easier to navigate. AT Alex T. People Manager Systems, Data and Payroll Non-Profit Organization Management Used the software for: 2+ years ### "Excellent System - Strong functionality, UX and reliable" December 8, 2023 5.0 Excellent system, easy to use and reliable. Excellent configuration options and meets the core requirements we look for in an ATS. Importantly the CSMs and Support Team are friendly and responsive, engaging with us to develop the system and solving issues quickly. Pros User experience, both for the customer (candidates/managers) and for myself and the HR team that use/configure the system Cons Reporting functionality not the easiest to utilise for colleagues that do not regularly use BI modules. Review Source Response from Jobtrain December 15, 2023 Hi Alex, thanks so much for your great review of Jobtrain, we really appreciate your feedback. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.