--- title: "Softrip Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Softrip Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more." source_url: "https://www.capterra.com/p/85249/Softrip/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Softrip Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Softrip ## What is Softrip? Softrip provides tour operators worldwide with a fully integrated, end-to-end business software. Originally built within Gate 1 Travel, Softrip offers one comprehensive "source of truth" platform for multi-day tour operators. Our expansive suite of products includes Reservations, Product Management, Operations, CRM & Marketing, Reporting & Task Management, Integrated Payments, and Accounting modules. We offer best-in-class integrations into the leading GDS systems. As a multi-day tour operator, your business needs are as unique as the needs of your travelers. Softrip's comprehensive yet intuitive software is designed by a team of knowledgeable engineers with years of unrivaled industry experience. Partnering with Softrip will automate and simplify your business processes while powering exceptional travel experiences for your customers. The result is growing revenue, reduced operating costs, secured margins, and a significant return on your investment. ## What is Softrip used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/)[Travel Management](https://www.capterra.com/travel-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $249 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Softrip?[Manage this product listing](https://www.g2.com/products/softrip/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Softrip 4.4 (5) VS. [4.7 (425)](https://www.capterra.com/p/171040/TravelPerk/reviews/) Starting Price $249 Per User, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.7 (425) Value For Money 4.3 (3) Value For Money 4.5 (304) Customer Service 4.5 (4) Customer Service 4.6 (344) ## Softrip alternatives [4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/) Starting price $145.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [WeTravel](https://www.capterra.com/p/163474/WeTravel/) [4.8 (529)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163474/WeTravel/) [Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/) [4.6 (685)](https://www.capterra.com/p/183676/Lanes-Planes/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183676/Lanes-Planes/) [Ezus](https://www.capterra.com/p/190113/Esus/) [4.7 (61)](https://www.capterra.com/p/190113/Esus/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190113/Esus/) [View all alternatives](https://www.capterra.com/p/85249/Softrip/alternatives/) ## FAQs about Softrip Overview ### What company size and specific industries is Softrip built for? Softrip is designed for group, package, and FIT tour operators that need software for reservations, product management, marketing, operations, accounting, reporting, KPIs, and security management. The description points to travel and tour businesses rather than a specific company size, so it best fits operators in that sector. Features and Usability ### What are the key features of Softrip? Softrip includes booking management, reservations management, and a central reservation system for travel operations. It also offers CRM, client and customer database tools, plus pricing management, commission management, invoice management, reporting and analytics, channel management, and integrations for payments, accounting, and GDS/OTA connections. Integrations ### Which third-party tools and platforms does Softrip integrate with? Softrip integrates with 6 third-party tools and platforms, including Amadeus, PayPal, SIHOT, TourCMS, Authorize.net, and CyberSource. These integrations cover travel distribution, payment processing, and hospitality system connections. Getting Started and Support ### What training and onboarding options does Softrip offer? Softrip provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation gives written reference material, and videos offer self-paced visual guidance for teams getting started. Getting Started and Support ### What customer support options does Softrip offer? Softrip provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback about support quality is available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 432 Travel Agency reviews Capterra data shows that buyers of travel agency software rank the following features as their top priorities: - **Online Booking** (**58%** of reviewers rated this feature as critical) - **Reservations Management** (**46%**) - **Payment Processing** (**42%**) Softrip supports all three of the features reviewers value most: **Online Booking**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help travel businesses accept bookings online, manage itineraries and reservation details accurately, and handle customer payments in one system, allowing teams to work more efficiently and deliver a smoother booking experience. Payment Processing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Booking Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Itinerary Creation 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Pricing Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tool used to determine accurate pricing and product eligibility for borrowers Reservations Management 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Central Reservation System 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Softrip 43 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - API: Application programming interface that allows for integration with other systems/databases - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Electronic Payments: Electronically collect payments for goods or services - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Multi-Currency: Manage and handle various international currencies - Multi-Day Booking: Bookings that last more than one day - Online Booking: Book meetings and appointments through a website or digital platform - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.3 (3) Basic $249.00 Per User,Per Month Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ TourCMS](https://www.capterra.com/p/20150/TourCMS/)[ cybersource](https://www.capterra.com/p/195/cybersource/)[ Amadeus](https://www.capterra.com/p/209031/Amadeus-9/)[ SIHOT](https://www.capterra.com/p/130463/SIHOT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Jennifer N. Assistant Accounting ### "Powerful All-In-One Hub for Multi-Day Tour Operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 18, 2026 Softrip functions as a robust, end-to-end travel management system designed primarily for multi-day, group, and package tour operators. Originating out of Gate 1 Travel, it delivers an all-in-one "single source of truth" operational hub. The platform excels at unifying reservations, inventory, product building, and backend accounting without forcing teams to rely on fragmented third-party software. While it shines for large-scale and complex group itineraries, the initial setup can involve a learning curve, and customized adjustments can carry higher implementation costs. Pros All-in-One Operations: Unifies product packaging, GDS inventory, CRM, integrated payments, and accrual accounting into one unified platform. Tailored for Group & Tour Operators: Extremely effective at managing multi-day group logistics, rooming lists, passenger manifests, and dynamic supplier rules. Financial Controls: Margin management, automated payment schedules, and clear line-item P&L statements per trip. Cons Customization Costs: Tailoring specific features or requesting custom software changes to match legacy processes can be costly and time-consuming. Interface Complexity: The data-dense, table-driven interface can feel clunky or overwhelming for lightweight, individual (FIT) travel or simple daily bookings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Michael H. Owner Consultant Computer Software ### "The Best Tour Operator Software I Have Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2024 I have worked with 5 different Tour Operator software companies over 20 years. During that time, I have worked with the Softrip system and team for 18 and they are, by far, the best I've worked with. Pros The entire Softrip Team is fantastic. From the Admin staff, to the Engineers, Development, and Support Team, they are all a pleasure to work with. Cons The native reporting capabilities necessitate 3rd party reporting tools. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PC Paula C. Director Hospitality ### "Flexibility in Pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 23, 2024 Pros The ability to customize markups and pricing by supplier and by agency. Previous platforms I have worked on do not allow this and are all or nothing by brand. Cons Previously most of our development has been customized rather than considered basic TO functionality, but we are happy to know Softrip is moving towards more across the board functionality. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 28, 2024 Thank you, Paula! We're always striving to provide the best experience possible for our tour operators. It's great working with you! BH Bethany H. Head of Product Leisure, Travel & Tourism ### "AAA Club Adventures" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 31, 2023 Overall Softrip has provided the tour operator functions needed to grow our business. With such a small team on our end, receiving proactive assistance or ideas on how to better use the system would be welcome so that we are not guessing on how to best leverage the platform. Pros The product / package builds are user friendly. Reporting functionality is almost always correct and fast Cons The time and cost associated with custom changes to better fit business needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GM Guy M. President Leisure, Travel & Tourism ### "Softrip is a platform we enjoy and recommend." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2023 Pros We have been using Softrip and as we have scaled up in size we have been supported and the product has grown tremendously in flexibility and ease of use during that time. Cons Softrip has loads of features and implementation is sometimes challenging. Reasons for choosing Softrip Ease of use, need to end turn key solutions and customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.