# SOS Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SOS Suite the right Mental Health solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/85289/SOS-Suite/reviews --- SOS Suite 4.8 (12) [View alternatives](https://www.capterra.com/p/85289/SOS-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SOS Suite Ease of use 4.4 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark W. Author, chef Entertainment Used the software for: Less than 6 months ### "Great alternative " September 24, 2020 5.0 Pros The interface takes a little orientation to get used to, but don’t they all? Once you’ve gotten a handle on it, it’s a breeze to work with. Cons If you’re used to officesuite, it’s a little disorienting at first Review Source NC Norma C. Billing specialist Mental Health Care Used the software for: 2+ years ### "Outstanding support" July 26, 2019 4.0 Again, I can't say enough about the owners and staff at SOS. Because of the high quality of service and support, they make it impossible to think about changing systems! Pros I believe it's an affordable option for any practice. It definitely does what I need for my business. Some users may be put off that it's not an internet-based product, but to me this has its advantages. I must say that the absolutely best thing about SOS is the responsive LIVE staff. It's so nice to be able to speak with a real, helpful person whenever I have a question or am trying to resolve a problem. In addition, everyone I interact with is so patient with me despite my severe lack of technical understanding. Cons Data input can be slowed down due to some inconsistency in the key setups. Usually the tab key is needed to move from field to field, other times the return key does the same function, but it's not interchangeable. There's a definite learning curve to figuring out the flow. Reason for choosing SOS Suite This was in use when I went to work at an office for mental health providers in 2007. Three years ago I began my own billing service and SOS was the natural choice for me. I don't regret staying with it, I am a fan for life. Review Source AA Ann A. Clinical Social Worker Used the software for: ### "Get the trial of OM/CM - Scheduler too if you have no other calendar. " June 26, 2009 4.0 Get the trial of OM/CM - Scheduler too if you have no other calendar. Pros This software, and its integration with Office Manager for Windows, has made it possible for me to have a profitable private practice over the past 16 years. Without it, I would have had to have a billing service, which would have cost of course, and I would have been spending the same amount of time explaining my billings to a 'clerk' who likely then would not have translated them correctly. With Case Manager, as it is linked to Office Manager now, I need never worry that I will bill for a session that is not documented in my notes. This last feature saves me from worries that insurance companies will claim I did not provide services as billed. Cons There are always glitches as the software is updated each year. However the on-line community and the technical supp;ort that SOS provides makes getting through whatever issues arise more bearable. Cost is major disincentive for some, but I know that I am saved the cost of a quality admin person and also time that I myself would still be spending on billing and documenting. Review Source JS Julie S. Owner Mental Health Care Used the software for: 2+ years ### "Outstanding Customer Service!" August 13, 2019 5.0 Pros As the owner of a mental health billing service, I depend on SOS Office Manager. The software is comprehensive and customizable so data entry is quick and uploading claims is seamless. Patient accounts are clear and balances are easily distributed across multiple payers. After 12 years of use, I have not even thought about another software. Hands down, though, the number one selling point of SOS is their support team. The IT department responds immediately, listens to my concerns and always works to remedy a problem, customize a report or resolve a glitch. Cons Overall, I'm totally satisfied with SOS software. Several of the data entry processes could be streamlined to require fewer keystrokes but that's my only minor "con" Review Source MLJ Mary Lynn J. Owner/Partner/Psychotherapist Mental Health Care Used the software for: 2+ years ### "We have used SOS for 17 years and they have been faithful, attentive colleagues. " August 12, 2019 4.0 SOS has been everything our small practice of 3 offices and up to 12-15 clinicians has needed. It has a scheduler, medical record, billing. We are sorry to go, sad to leave and feel like we are leaving friends. Pros We have used SOS for our Electronic Medical Record for 17 years. The staff have been AMAZINGLY consistent, VERY KNOWLEDGEABLE, polite, personal and dedicated. They've been attentive to our needs and patient with us. Cons It would be nice to be able to get to different windows without having to close out of one to check another. We would not be leaving now if SOS could be "connectable" with NC Connex project. Reason for choosing SOS Suite Cost was a major factor, personal responsibility was another. Review Source CE Carlene E. Office Manager Mental Health Care Used the software for: 2+ years ### "SOS Software Review" August 7, 2020 5.0 Overall experience has been easy to learn but with the set up process I needed a lot of help....I was greatful they had the answers to what I didn't understand. Pros The support behind the scenes! They return phone calls as quickly as possible, answer emails and are always on target with knowledge. Cons There are "hicups" that happen, as with any software, but support is ALWAYS there with an answer or a "way out" of the problem. Reason for choosing SOS Suite My Employer had chosen this product before I was here and only recently had restated that at the time of purchasing this product it was the best for mental health offices and remains so today. Review Source BL Barbara L. Owner Hospital & Health Care Used the software for: 2+ years ### "SOS is the BEST thing that ever happened for my business!" July 19, 2019 5.0 I really love the SOS product and your support team. SOS has answered every question I've had in a timely fashion. SOS is the BEST thing that ever happened for my business. SOS is truly the BEST in billing programs! Pros SOS is the 4th software billing program that I have used throughout my 38 year career . Hands down, I found it to be the easiest to learn. Cons No Cons! I'm a billing agent for mental health providers and each of them have required something unique in their needs for patient reports. SOS has been able to provide ANY report that has been requested. Review Source DM Darla M. Billing Coordinator Mental Health Care Used the software for: 2+ years ### "We love SOS!" August 7, 2019 5.0 Pros Program is reliable & easy to master, support is quick & friendly. We recently got a new Finance Director & after showing her our billing program she said, "If we would have had SOS at my last job my life would have been so much easier!" SOS also just wrote an additional program for us & it was very inexpensive to purchase & is easy to use. Cons Sorry, but I can't think of anything I like least! Review Source DZ David Z. mental health counselor Used the software for: ### "Case Manager is an excellent way to maintain a HIPAA compliant client record. " March 21, 2009 5.0 Case Manager is an excellent way to maintain a HIPAA compliant client record. Used on a computer with the Office Manager billing program also installed, Case Manager users will find that all client identification information is automatically transferred to Case Manager from Office Manager speeding up the process of creating new client charts with Case Manager. I recommend the program to any therapist wanting to maintain a clinical record that is complete and HIPAA compliant Pros CaseManager is a great program that provides a totally HIPAA compliant electronic means of creating and maintaining a client record. The manual is excellent and the ability to customize the different sections of a client record makes Case Manager very flexible and easily tailored to the user's unique clinical situation. The program has been regularly upgraded over the years and the latest version includes an authentication procedure that is consistent with current standards for electronic medical records. As is true with all of the SOS programs, the technical support is excellent! Cons While getting started with the Progress Notes feature is simple and quick, a new user will want to set aside some time to master developing client history, treatment planning, and customizing the program to fit your specific needs. The program offers a lot of features that requires patience and attention to the user's manual as one gets started. The manual is excellent, and should be printed out to assist in acclimation to the program. Review Source JK Jody K. Office Manager Mental Health Care Used the software for: 2+ years ### "Amazing product and customer service" August 20, 2019 5.0 EXCELLENT!!!! Pros We have used SOS product for 20 yrs. The software is very user friendly. The staff has been and continues to be consistently available and extremely helpful for whatever our need may be! Cons Not much, but one thing that would be helpful, to be able to switch between screens without closing down one to get to the other. Reason for choosing SOS Suite BEFORE OUR TIME Review Source TB TIM B. Psychologist & Practice Group Owner Mental Health Care Used the software for: 2+ years ### "Consistently Good Over the Years" November 4, 2019 5.0 Pros It's general ease of use and the high quality of support has been outstanding. Support has been quickly available, friendly, and knowledgeable and efficient in resolving any issue which we've had. Cons I can't say that any stands out as significant. Review Source OF Oluwatomisin F. Gaming lounge Computer Games Used the software for: 6-12 months ### "Tommy" February 3, 2023 5.0 Pros Sos suite is a good and realieable company which I recommend to you all Cons The tab key is interchangeable that is the only thing I can say Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.