eResidentCare

4.5 / 5 13 reviews

Who Uses This Software?

Web-based solution designed for assisted living facilities, residential homes, foster homes senior resident care centers, HIV and homes for the mentally handicapped.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Software Solutions Associates
  • www.eresidentcare.com
  • Founded 2009
  • United States

About eResidentCare

Affordable SaaS web application for Assisted Living and Care Facilities. Designed for complete care management with eMAR, electronic charting, care plans, assessments notes, service scheduling, marketing, and billing. Real time information that you can access on laptops, desktops, tablet or smartphone. Our program includes regularly scheduled upgrades and support. No installations required. Maintenance free.


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eResidentCare Features

  • Admissions Management
  • Billing & Invoicing
  • Building Maintenance
  • Care Planning
  • Incident Management
  • Medical Records
  • Medication Tracking
  • New Resident Assessment
  • Resident Info Management
  • Scheduling
  • Staff Management
  • Work Order Management

eResidentCare Reviews Recently Reviewed!

This is our first software for charting and medications.

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software has been very user friendly. The customer support has been good and questions have been answered in a timely manner. Our nursing department is adjusting very well.

Cons: Sometimes when inputting info it is not always easy to see what the next step to save something is. It does have some limitations for flexibility based on different residents needs.

Work made easier!

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is very detailed. There is so much that you can do with this software besides charting vitals and notes. Accessible on any secured device.

Cons: The screen freezes often when using eSchedule. Other than that this program is great!

Overall: We are very happy we came across this company, as it has made our transition to a paper-free office a breeze! I would highly recommend it to other personal care homes!

Recommendations to other buyers: No, just that I highly recommend it as it is so easy and convenient.

E resident Care software

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using the software for a couple years now. It's easy to use and the service is great. New employees catch on quickly. Residents are admitted with ease.

GREAT customer Care!

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost effective software - Great customer service

Cons: Lack of scheduling feature

Overall: From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing!

Very User friendly, easy to use and learn by staff.

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Medication list, showing clients in a clear and easy on the eye layout.

Cons: Having to keep logging in so often when it has not been used for around 5 minutes at a time.

Overall: Has almost everything we need. Support staff are very patient and accommodating.

The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.

Recommendations to other buyers: Setting up the resident profile is lengthy

Excellent Program

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.

Cons: I wish there was a good way to count narcotics between shifts.

Overall: We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!

Great software

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our employees love it and I can check while away from the group homes. It is super easy to use. I highly recommend!

Support has been great and I have always had a quick response. The software is pretty easy to use.

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to see in the drop down area for the care plan a PRN frequency and Oxygen saturation in the vital signs area.

An excellent program!!!!

Easy to use! Great customer care!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been an eResidentCare customer for 3 years. Integration and setup of this system was amazingly easy. I was able to train my staff, even the staff with no prior computer experience, with ease. Support staff have been wonderful, and very responsive to any and all questions that arise. This system is ever evolving and I have found that the eResidentCare staff have been able to integrate many "special requests" into the system, making it completely customizable for our facility. Love it!!

Two adukt foster care homes with very different needs.

Mar 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first thing you'll see about the software is that it is very expansive and detailed. This could be intimidating but we took each piece one at a time and learned as we went. We need a lot of detail so I was very happy with everything they offer.
The support is the most responsive I've ever worked with for both online and phone communication; not to mention they actually resolve nearly every issue more quickly than I've experienced anywhere else.
I recommend eResidentCare for anyone who values thorough and organized information and extraordinary customer and support service.

To be honest I'm not a computer person, I'm still used to the old school writing things on the chart

Mar 03, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.

Vendor Response

by Software Solutions Associates on March 03, 2016

Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!

Great Asset

Jan 26, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Hours of saved work at the end @month, Accountability, Neatness,professional addition to my business, Great support and training,eliminates most paper. Relatively easy for staff to learn. I am very glad to have it.

Cons: Occasional inability to access program, Some of the "Admission" parts of the program can be confusing(entering medications).

Overall: Overall: It is great for my business.

eResident Care review

Jan 15, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: I always get quick support from the company. They go the extra mile to help whenever I have a problem. I have never beta tested before and was very anxious about the process but Doreen has made it much easier and she has been a great support system.

Cons: We have had a few problems with the programers having the system down when we were trying to use it without forwarning. Many changes needed since implemented but they are willing to work hard at fixing every con we have encountered.

Overall: I believe this is an easy to understand program. All the home health aides give it a thumbs up on ease of use, even with a few bumps everyone is excited to work with it!
It is quickly becoming an attractive and the most user friendly product I've seen. I would recommend it to anyone interested in going to a completely electronic system.