Credible Wireless

Credible


3.5 / 5
6 reviews


Average Ratings

6 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $45,000.00/one-time
  • Pricing Details
    Credible is glad to discuss solutions and pricing for individual Agencies.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Credible Wireless
  • www.credibleinc.com
  • Founded 2000
  • United States

About Credible

Credible Behavioral Health Software provides Behavioral Healthcare Enterprise software to the growing US Behavioral Health (Mental Health and Substance Abuse) market. A leading SaaS vendor, Credibles Behavioral Health Electronic Health Record (EHR) is HIPAA compliant, Meaningful Use Stage 3 certified, and processing annually over $4,100,000,000 in Medicaid, Medicare, and insurance claims.


Credible Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans

Credible Reviews Recently Reviewed!


I use Credible daily at my place of employment.

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like Credible because everything that we need to do our scheduling, billing, AR, documentation - everything - is all in one program that can be modified to fit our needs. It's easy to run reports, post payments, and bill out for services!

Cons: There are currently a lot of workarounds that we have had to put into place to get specific outcomes, such as diagnosis codes with modifiers and printing submission forms with specific criteria in the right places. This makes it tedious for some tasks.

Overall: Benefits of Credible include the ability to navigate from one task to another with ease and dependability. I have not come across a situation where information is lost or skewed, and there is rarely a time where Credible is down, excluding maintenance times that are scheduled during down times.

It's okay but...

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that i can have access to my online schedule from wherever i am and whenever i need. Because of my job i work a lot in the community and this helps me to keep my schedule straight and keep my clients information secure.

Cons: There are always a lot of bugs that have to be fixed in this program. It's tailored to our specific needs but there is also a lot that happens without cause ti and that can be very frustrating because it sets back an entire schedule.

Capterra loader

Credible

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for. I love how I can track my progress and see how I am meeting the needs of the clients that I see. I love the fact that there is a contact tab and it shows everyone who has a release for information.

Cons: I do not like that if I put the date of a service before putting in the notes, the date does not always save to the signature page and I have to put the date back in.

Overall: I love that all of the client's information is readily available and displayed on their page. It is easy to use and navigate from page to page.

ALL THE REVIEWS ARE A JOKE

Aug 13, 2018
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Everything is right under the client chart. You can access billing , clinical ,claims and much more straight when you open up the client chart.

Cons: BILLING MATRIX SETUP, NO knowledge employees of credible, long wait times for answering of questions, COST of SOFTWARE monthly along with implementation cost. How the software never works the way it should and the employees don't even know how to fix why it is not working.

Overall: So the company I work decided to switch and we are going on our 1 year mark and the problem is not with the software itself because if we could get Credible employees to help or ones that ACTUALLY know what they are doing it would be a great software. BUT every time you contact Credible to get help with something they just read what is on the Credible Help Link. Which we have already went to trying to figure it out and that link make no since for in imperfect world. If the world was ideal and nothing went wrong then it would be good but for this imperfect world the help link is TERRIBLE. So needless to say the staff is constantly changing so our implementation was a complete waste of money we ended up paying staff hourly to fix it on top of the implementation fees!! When we contact them for issues we have it takes so long for a respond. The software messes up constantly due to one employee telling up to setup the billing matrix one way and another saying that was wrong. NOTHING is working the way it should at this rate we would be better to go back to paper claims!!

Worst EMR

May 05, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The only pro for this EMR was that it was customizable.

Cons: This EMR averaged weekly outages of over 5 hours for a community mental health center that served 3500 patients. Additionally Credible was not responsive to problems with some submitted tickets going unresolved for over 5 years.

Overall: CREDIBLE was frequently down leaving our prescribers with no information for patient appointments. The system was riddled with flaws that remained unaddressed. On one occasion over 70 patients were found to not have the medication issued and imputed in the EMR by staff in the record which had the potential of causing fatal medication administration errors due to record not saving inputted data correctly. This EMR is extremely costly for what it offers and customer service is horrific.

Capterra loader

We implemented this EHR and billing system in one of my previous companies.

Mar 29, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Credible is comprehensive and meets all necessary requirements for Mental Health agencies. It was able to streamline many processes within the company and eliminate wasted time and cost.

Cons: There is a learning curve associated with the software. In a company transitioning from Excel and EZClaims to Credible, there was a lot of training in person and through webinars required to get all of our staff adjusted to the system.

Overall: Optimization and streamlining of services. Elimination of wasted time and resources.