# J.C.S. Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is J.C.S. the right Jewelry Store Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/85372/J-C-S/reviews --- J.C.S. 4.9 (11) [View alternatives](https://www.capterra.com/p/85372/J-C-S/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of J.C.S. Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VC Victor C. Owner Retail Used the software for: 2+ years ### "The Best Jewelry Software In The Market With Rapid Support" September 16, 2019 5.0 Pros JCS is the best software investment we have made in 30 years of business. We have been able to grow our company substantially by generating analysis reports to help with our decision making. The software is on live data, allowing us to manage multiple locations using a central server. Most importantly for our company, Customer Support team have done extensive custom programming for us in a prompt manner. The software has an easy to use account receivable feature for revolving or installment accounts that allows us to offer in house financing and report consumer credit profiles to credit bureaus. Simply, there is not a single software out there that will meet ALL of your needs. JCS is fully equipped and still willing to facilitate custom work to make sure every company needs are met. Feel free to contact us directly. I will gladly get on a call with anyone interested in hearing more about our experience with JCS. Cons To this day I can not think of a single con. Review Source KR Kim R. Chief Financial Officer Retail Used the software for: 2+ years ### "20 Year User! Sissy's Log Cabin loves JCS" January 26, 2017 5.0 Sissy's Log Cabin has used the JCS program for over 20 years. JCS has kept up with the jewelry industry and updated their software to meet all our needs from POS, inventory control, accounting, reporting, customer relations, repairs, layaway's, appraisals, accounts receivable and many more. We have detailed history for every customer and their purchases at our fingertips. The customer relationship management program allows us to do extensive internal marketing by generating reports or mailing labels. We love the texting feature within our repair system. It allows us to text our customers when their repair is ready with a click of a button. Pricing our inventory with the bar code system allows us to keep track and makes doing inventory a snap. JCS also integrates with QuickBooks. We are able to post sales daily with a click of a button. This program is so user friendly it enables us to train new employees with ease. There are too many functions to elaborate. The customer service Craig has provided has been impeccable. He is always there for us day or night. He is always willing to go the extra mile to add programs for our specific needs. Sissy's Log Cabin has grown from one to four stores in the past 5 years and the JCS program and Craig's knowledge helped us accommodate this growth. I have personally used this software from the beginning and I will be happy to discuss the JCS program with you at any time. It is a great product and has been very beneficial to our company. Review Source AR Anette R. Operations Manager Retail Used the software for: 2+ years ### "We like the hands-on experience we receive. The support is great! " August 31, 2017 4.0 Great inventory records and tracking. Use of reports. We went from a manual sales system to JCS point of sale and our staff and customers are happier. We are somewhat new users and we learn more about the abilities of the software all the time. Pros It's ability to do many things related to the jewelry industry. The reporting and inventory features have enabled us to track and keep updated and informative records, which have enhanced our customer service. The ability to get software designed to meet our specific needs. Review Source JS Jannie S. Bookkeeper Retail Used the software for: 2+ years ### "Customer rep & staff are always available when I need help. I can either call or email & get a fast response" August 17, 2017 5.0 Pros It is fairly simple (meaning in non-technical terms) which makes it easy to use. Plus it an advantage that we have a one-on-one person to speak with to resolve any issues we are having. Any time they issue an update we are notified of the new features and instructions. If there are "bugs" in the update (which is not often) the problem is fixed immediately. Also we have requested certain things and they have worked with us to create or fulfill or needs. Review Source BB Barbara B. Manager Retail Used the software for: 2+ years ### "Great support!" February 9, 2017 5.0 Our rep and his staff are wonderful ! Looked into a lot of computer systems that were set up for retail jewelry stores. Very happy that decided to go with JCS! Nothing but good things to say about the company. Being basically computer illiterate the ease of the system has worked great in our store! The support team has always been there with quick response and always solving my question! Can't say enough about the program! Pros Ease and support Cons Nothing Review Source CS Chris S. Retail Used the software for: 2+ years ### "Great Company and Great Software! " January 16, 2017 5.0 We have been with JCS since 2009. The customer support rep is always a phone call away and always willing to help in any way. It is great to keep our customer's purchases in one system so we can keep a track of everything. Pros The ability to track my customer's purchases and the inventory function. Review Source CR Christine R. Jewelry Manager Retail Used the software for: 2+ years ### "Jewelry Manager" January 21, 2017 5.0 I have enjoyed working with JCS and this software package. It's a very user friendly program and the customer support is outstanding. Pros user friendly Cons back ups and only because I forget to backup daily. Review Source MS Melissa S. Inventory Manager/Sales Associate Luxury Goods & Jewelry Used the software for: 6-12 months ### "Happy with JCS" January 16, 2017 5.0 Overall, I find JCS a pretty user-friendly system. Representatives are always incredibly helpful and get back to me right away if I have questions. Rep is always open to listening to our needs and implementing what he can to make the system work better for us. Pros I like that you don't need to be a computer wizard to use it. Cons There are some things in terms of purchase orders/reorder reports that could be streamlined a little more for our use. Review Source LB Louise B. Bookkeeper/Sales Associate Retail Used the software for: ### "JCS Review by Costello Jewelry" January 16, 2017 5.0 I am sure if I knew all the functions of JCS I would rate everything 5 stars. I can tell you the customer support is superior! Pros Easy of use once you understand everything the functions and what they can do and provide for your business. Cons I would like to be able to see multiple screen at once instead of signing in and out of everything all the time. Review Source LA LESLEY A. Used the software for: ### "Milkins Review" January 17, 2017 5.0 It has always been a pleasure to work with the rep at JCS. He has been beyond helpful on many occasions and always goes the extra mile. There are a few small issues with the program that stump us. We have had a few issues with the Layaway part and recently had a few glitches when doing inventory, but hard to say where the problem falls. Overall, happy with the program! Review Source MN Mark N. Used the software for: ### "JCS software and help" January 16, 2017 5.0 Long time customer , whenever I need help it is quick concise and thorough. Updates are timely and done conveniently without distracting or tying up our computers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.