# ARMS USA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ARMS USA Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more. Source: https://www.capterra.com/p/85381/ARMS/pricing --- # ARMS USA Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ARMS USA ## What is ARMS USA? ARMS software and jewelry-specific business development has stood the test of time and remains unmatched by anything else in the marketplace internationally. Our jewelry-specific software is made up of four suites of software: Stock Management, Customer Management, Financial Management and Point of Sale. We are so confident of this that we offer a No Risk Guarantee. Over 1000 jewelry stores have entrusted their business to ARMS. We set the standard for retail jewelry software. ## What is ARMS USA used for? [Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8995 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ARMS USA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.armsusa.com&name=ARMS USA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ARMS USA 4.2 (18) VS. [3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $8995 per user, per month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (18) Ease Of Use 3.8 (20,596) Value For Money 4.0 (8) Value For Money 3.6 (17,956) Customer Service 4.2 (18) Customer Service 3.6 (17,223) ## ARMS USA alternatives [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (72)](https://www.capterra.com/p/118049/wJewel/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Commission Management Tracking, calculating, and paying commissions and earnings to employees CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History Access previous interactions or concerns to maintain customer relationships Customer Management Store and organize information about customers and previous interactions Inventory Management Track and manage inventory levels to maintain proper supply ARMS USA 14 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Tracking, calculating, and paying commissions and earnings to employees Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Track and manage inventory levels to maintain proper supply Automate workflows and trigger campaigns based on customer actions Manage multiple teams and operations from a central location Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers Allows service businesses to track ongoing repairs Manage sales in retail stores Manage the buying, selling, and holding of stocks Manage all supplier data and operations Get Advice We can help you find the software with the features you need. Features 4.2 (11) 4.2 Based on 11 reviews ## Pricing Value for money 4.0 (8) Basic $8,995 Value for money 4.0 (8) 4.0 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (18) 4.2 Based on 18 reviews ## User reviews Overall rating 4.2 Based on 18 reviews Filter by rating 5(7) 4(9) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent GR Guy R. IT Professional Information Technology and Services ### "ARMS very clever Jewelry Retail software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2019 A long established family owned business. Excellent group of Jewelers and IT professionals. Very easy to work with. Pros I worked for Malcolm at ARMs for a wee-while and when you go ARMs you get much more than just a software. It is a supply chain enhancer solution for Retail Jewellers. Joing ARMs (buying their software) links you into a large network of colleagues, able to sell their products on commission through your established and new customers. Cons I'm trying hard, but I can't think of anything I don't like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Joe M. Sales Lead Luxury Goods & Jewelry ### "ARMS is worth every $!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2019 From the first time we decided to go with ARMS it has been great. We had CSR come out to New Mexico for the week to help us learn the program. Even after the time they left the customer service team has been just one phone call away to help with all of our needs with questions. Pros The data base and how you can make it work for you. Easy to track customers info and the P.O.S. end is very easy to use. Cons Not much I can say about this area. We have used the program for over a year and still can not find things I would say to change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Debbie A. President Retail ### "Arms" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 13, 2019 Love the technical support. Extremely helpful and knowledgeable! Very patient! Pros Very detailed and numerous reports to analyze my business. The Repair Tracker is fantastic to gather and store information about the customer and their repairs. Cons Tricky to make corrections. Only about 2 1/2 years into the software and it is still a bit overwhelming with all of the things it can do. Still learning! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ron S. G.M. Retail ### "ARMS SS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2019 we have reduces aged stock by 80% and our stock takes are very easy to complete and the results amazing. We use all reports for analysis, incentive bonus's and trend tracking. We have eliminated non performing suppliers and have improved out product lines using SS. Pros excellent reporting and ability to save to excel or pdf Cons There are reports/changes We have been waiting for but were held up do to the pos re-write Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BJ Burt J. Systems Manager Consumer Goods ### "Effective Retail Management Package" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 15, 2018 Generally very satisfactory Pros This package is very adaptable and modular, from inventory management to warehouse dispatching to point of sale modules. Impressive in the ability to customize each module ensuring that the solution is easily adaptable to the organization. Authentication login and assignment of privilege accesses ensures that the solution remains secured. Cons Can be a bit user unfriendly at first to the not so computer savy and will require training. Cost is based on server and user licenses which can be inhibiting for smaller companies. Support is excellent, but there is a cost attached and must be budgeted for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amenda G. writer ### "Changes will make it better" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 21, 2018 Pros The software is really easy to use and implement. No doubt customer support is always there to help as well, a reliable software with EMV compatible. Cons The system needs updates, and needs to fix the bugs, it works really slow these days. Other than that all good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Constance J. assistant ### "Exactly what we needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 13, 2018 Pros I am so glad we took this direction to getting Retail Pro. It is exactly what our business needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Chase H. Account Manager Luxury Goods & Jewelry ### "Used ARMS for POS and CRM at previous job" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 8, 2017 Pros Once you familiarized yourself with the ins and outs of the software there were a lot of different features that were beneficial Cons I have used other POS and CRM tools in the past that the UI was a little more friendly. You have to play around sometimes to figure some things out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Christopher A. Owner Luxury Goods & Jewelry ### "Terrible for your pocket book, training was weak, they changed the software to gouge customers." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 16, 2017 ARMS was initially sold to us as making our life easier. The software is over priced, hard to use, complicated, and I have not got to the worst parts yet. We paid a tech to come to our location for a week and train our employees. After training, we found out we had problems on the inventory side of the program. We were then told to do a whole different process after a week of onsite training. Complete change in how we were trained. Waste of time. On top of that they "updated" the system to only accept their proprietary labels which cost four times the market price for labels. You have to buy your supplies from them or they won't work. Absolutely terrible. I wish we would have never bought this system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC David C. Retail ### "ARM's Guard" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.5 3.5 Likelihood to Recommend 7/10 December 23, 2014 Pros Easy to use application and follow through, also retrieval ability. Cons There is not much that I dont like about this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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