# ARMS USA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ARMS USA the right Retail POS System solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/85381/ARMS/reviews --- ARMS USA 4.2 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ARMS USA Ease of use 4.2 Customer Service 4.2 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amenda G. writer Used the software for: 2+ years ### "Changes will make it better" March 21, 2018 4.0 Pros The software is really easy to use and implement. No doubt customer support is always there to help as well, a reliable software with EMV compatible. Cons The system needs updates, and needs to fix the bugs, it works really slow these days. Other than that all good. Review Source SB Steve B. Owner Used the software for: ### "Arms Review" June 24, 2010 4.0 My recommendation to anyone considering jewery software to run their business is to strongly consider the ARMS program. It's not just about the software. Training and philosophy are an integral part of the Arms software approach. Pros The Arms software was developed to reflect principles of productivity, specifically for jewelry stores. It was based on years of instore experience by the developers. That is why we originally bought Arms many years ago. We realized that we needed to have good data on the productivity of specific products as well as specific departments. Additionally, we needed to do a better job tracking the purchases of our customers. With the addtion of a POS a few years ago we are now capturing information every day about our customer's buying habits. We that information to send out mailings and make marketing intelligent decisions. Cons First it should be noted that, no matter what a software firm might tell you, no software is perfect. It is simply too complex to be perfect. The Arms software covers a lot of bases and like any complex product it is always being improved. Years ago I decided that the most productive relationship with a complex software company was one of being a "partner". So when I identified issues that needed improvement, I would carefully outline the needed changes and forward them to Arms. Over time the changes would be implimented. In the near future, I am looking forward to being able to export stock entry data into Quickbooks-this will be a great change and is a direct result of such a relationshiip. The other thing about a completx system is it can take a while to learn. That will always be the case for any good software. Thanks goodness for Arms' great customer service. Review Source CA Christopher A. Owner Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Terrible for your pocket book, training was weak, they changed the software to gouge customers." January 16, 2017 1.0 ARMS was initially sold to us as making our life easier. The software is over priced, hard to use, complicated, and I have not got to the worst parts yet. We paid a tech to come to our location for a week and train our employees. After training, we found out we had problems on the inventory side of the program. We were then told to do a whole different process after a week of onsite training. Complete change in how we were trained. Waste of time. On top of that they "updated" the system to only accept their proprietary labels which cost four times the market price for labels. You have to buy your supplies from them or they won't work. Absolutely terrible. I wish we would have never bought this system. Review Source BJ Burt J. Systems Manager Consumer Goods Used the software for: 1-2 years ### "Effective Retail Management Package" December 15, 2018 5.0 Generally very satisfactory Pros This package is very adaptable and modular, from inventory management to warehouse dispatching to point of sale modules. Impressive in the ability to customize each module ensuring that the solution is easily adaptable to the organization. Authentication login and assignment of privilege accesses ensures that the solution remains secured. Cons Can be a bit user unfriendly at first to the not so computer savy and will require training. Cost is based on server and user licenses which can be inhibiting for smaller companies. Support is excellent, but there is a cost attached and must be budgeted for. Review Source JM Joe M. Sales Lead Luxury Goods & Jewelry Used the software for: 1-2 years ### "ARMS is worth every $!!!" March 21, 2019 5.0 From the first time we decided to go with ARMS it has been great. We had CSR come out to New Mexico for the week to help us learn the program. Even after the time they left the customer service team has been just one phone call away to help with all of our needs with questions. Pros The data base and how you can make it work for you. Easy to track customers info and the P.O.S. end is very easy to use. Cons Not much I can say about this area. We have used the program for over a year and still can not find things I would say to change. Review Source DA Debbie A. President Retail Used the software for: 2+ years ### "Arms" February 13, 2019 4.0 Love the technical support. Extremely helpful and knowledgeable! Very patient! Pros Very detailed and numerous reports to analyze my business. The Repair Tracker is fantastic to gather and store information about the customer and their repairs. Cons Tricky to make corrections. Only about 2 1/2 years into the software and it is still a bit overwhelming with all of the things it can do. Still learning! Review Source RS Ron S. G.M. Retail Used the software for: 2+ years ### "ARMS SS" February 12, 2019 5.0 we have reduces aged stock by 80% and our stock takes are very easy to complete and the results amazing. We use all reports for analysis, incentive bonus's and trend tracking. We have eliminated non performing suppliers and have improved out product lines using SS. Pros excellent reporting and ability to save to excel or pdf Cons There are reports/changes We have been waiting for but were held up do to the pos re-write Review Source CH Chase H. Account Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Used ARMS for POS and CRM at previous job" November 8, 2017 4.0 Pros Once you familiarized yourself with the ins and outs of the software there were a lot of different features that were beneficial Cons I have used other POS and CRM tools in the past that the UI was a little more friendly. You have to play around sometimes to figure some things out. Review Source EL Eric L. Used the software for: ### "" September 28, 2013 4.0 One of the smartest business decisions I ever made was to start with ARMS in 1994. I was floundering as highly educated Gemologist-Jeweler. I had started in the industry when I was 13. What I realized though was that I was Gemology and Jewelry smart, but not business smart. ARMS changed all this through excellent software and a proven management philosophy developed by a successful jeweler. There is a reason it's called Advanced Retail Management Systems. What I really liked was the fact that everything is under one roof, software, support, and management. Last year I hired a 30 year veteran of the jewelry industry, and after his first month he had nothing but high praise for the ARMS software. As a result of using ARMS and it's management philosophy, I am able to retire in my 50's if I wish. I currently spend about 8 weeks per year out of my store. If you are looking for the cheapest system, there is plenty of off the shelf software packages out there. If you want the best overall set up then ARMS is your hands down choice. Review Source VH Vicki H. Director Used the software for: ### "Putting in ARMS was the best decision I have ever made!" August 21, 2012 5.0 Since putting in the ARMS system in early 2010 our business has grown every year. The system has given us the ability to pin point fast selling bread and butter item and made us aware of the importance to always keep these items instock. It also allows us to keep an eye on our slower selling items so we can be more proactive about turning this stock over before it starts costing us money. We now go to trade shows fully prepared with an action plan to buy what we need and not just buying what we like. It also gave us much better control over our suppliers when it comes to see reps. All in all, money well spent. Pros \*Powerful reporting allows us to fine tune our business \*Simple easy to use screens \*The Customer system allows us to stay intouch with our VIP's to keep them comming back \*Great support, freindly team. Cons none to date. Review Source LK Lee K. Visionary Used the software for: ### "Having a full time business consultant as a partner" June 11, 2010 4.0 I can 't image running a jewelry business without it! Pros ARMS jewelry management systems are considered to be "computer software", but calling them that couldn't be further from the truth. We had a jewelry management software in place for 8 years before we purchased the ARMS System, so I do know what software does. The ARMS difference is in the radically different approach to its use, education and support. It is more like hiring a management consultant than a software program. Cons Because it is encourages a game changing approach to running a jewelry business, it takes a while to be brave enough to allow it to "do it thing". Once you believe in it, you will never consider anything else! Review Source CJ Constance J. assistant Used the software for: 6-12 months ### "Exactly what we needed" March 13, 2018 5.0 Pros I am so glad we took this direction to getting Retail Pro. It is exactly what our business needed. Review Source GR Guy R. IT Professional Information Technology and Services Used the software for: Less than 6 months ### "ARMS very clever Jewelry Retail software" July 7, 2019 5.0 A long established family owned business. Excellent group of Jewelers and IT professionals. Very easy to work with. Pros I worked for Malcolm at ARMs for a wee-while and when you go ARMs you get much more than just a software. It is a supply chain enhancer solution for Retail Jewellers. Joing ARMs (buying their software) links you into a large network of colleagues, able to sell their products on commission through your established and new customers. Cons I'm trying hard, but I can't think of anything I don't like. Review Source WS Willilam S. President Used the software for: ### "ARMS is the path to understanding your business" June 29, 2010 4.0 Ten out of ten. We have never worked with a software vendor that was more in-tune with our needs. Pros ARMS is a complete system that will enable you to understand and manage all aspects of your business. One of the best parts of the ARMS system is their tech support. The response time is almost immediate and the understanding of your problem, which is essential to being able to solve the problem, is great. Cons There is no way for the user to create customized reports. Review Source LD Leo D. Manager Used the software for: ### "Artina's Review" June 20, 2010 4.0 i would not run the store without it. Pros Allows you to identify your fast selling stock quickly. You can monitor your sales and corresponding margins on a dailey basis. An excellent tool to help manage the business. Cons There are no cons in our opinion. Review Source HH Heather H. Merchandising Manager Used the software for: ### "Overall Review" June 14, 2010 3.0 3 out of 5 Pros Great inventory entry features and re-order options Cons Features avaialble that we do not know about. Customer service not always consistent or quick in repsonse. Review Source DC David C. Retail Used the software for: ### "ARM's Guard" December 23, 2014 4.0 Pros Easy to use application and follow through, also retrieval ability. Cons There is not much that I dont like about this product. Review Source OCM Olga Cecilia M. Director's Assistant Used the software for: ### "The Best" July 12, 2010 5.0 Money well expend Pros Ease to use, versatil, constantly changing to meet our needs, great customer support Cons Didn't find any as yet Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.