--- title: "Ameyo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ameyo Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/85852/Ameyo/" page_type: "product" language: "en" --- # Ameyo Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ameyo ## What is Ameyo? Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Ameyo's contact center software also enables customers to go remote. With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. Available on Cloud & On-premise. ## What is Ameyo used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 81% Neutral 13% Negative 6% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ameyo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ameyo.com&name=Ameyo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ameyo 4.2 (100) VS. [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (99) Ease Of Use 4.8 (884) Value For Money 3.9 (87) Value For Money 4.5 (795) Customer Service 3.8 (92) Customer Service 4.6 (815) ## Ameyo alternatives Highest Rated [4.8 (327)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/85852/Ameyo/alternatives/) ## FAQs about Ameyo Overview ### What problems does Ameyo solve? Ameyo solves slow manual dialing, fragmented customer support workflows, and weak call-center visibility by combining autodialing, IVR, call routing, recordings, live monitoring, and reporting in one system. Call center agents, supervisors, quality teams, inside sales, admissions, and customer support teams benefit from faster outreach, easier audits, and tighter service-level control. Answer based on 62 reviews Overview ### Which roles and teams benefit most from Ameyo? Ameyo is most used by contact center managers, team leads, IT managers, and business leaders who oversee customer communication operations. Support and sales teams use it to manage inbound and outbound calling, track agent performance, and improve responsiveness, while IT and product leaders handle system administration, integrations, and platform reliability. Answer based on 94 reviews Overview ### What company size and industries is Ameyo built for? Ameyo is built mainly for enterprises, which make up 40% of reviewers, and it is most common in Financial Services, Information Technology and Services, and Education Management at 11% each. It also serves midsize businesses at 35% and small businesses at 25% across sectors including e-commerce, banking, insurance, healthcare, government, and BPOs. Answer based on 100 reviews Features and Usability ### What are the key features of Ameyo? Ameyo includes core contact center features like predictive and auto-dialer tools, IVR, inbound and outbound call routing, call recording, and real-time reporting. Differentiating capabilities include CRM integrations, live call monitoring with supervisor controls, and multi-channel support for voice, email, chat, and social media customer service. Answer based on 39 reviews Limitations ### Does Ameyo have bugs or reliability issues? Ameyo works reliably for some contact center teams, but many users describe recurring bugs, release-related issues, and slow fixes. Enterprise users mention problems after updates, scaling, and integrations, while others say support eventually resolves incidents. Stability appears uneven across deployments, especially when teams need custom changes or fast ticket resolution. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Ameyo integrate with? Ameyo integrates with LeadSquared, Salesforce Sales Cloud, Freshdesk, Salesforce Service Cloud, Zendesk Suite, Zendesk Explore, and Zoho CRM. Official catalog listings also include SugarCRM and Talisma CRM. These integrations center on CRM, customer support, and ticketing workflows used for lead management, customer history, and service interactions. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does Ameyo offer? Ameyo provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, self-paced reference, and recorded walkthroughs for teams setting up and learning the product. Answer based on 4 reviews Getting Started and Support ### What customer support options does Ameyo offer, and how do users rate the experience? Ameyo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, available around the clock, and helpful during implementation and issue handling. However, some report slow resolutions, repeated ticket follow-ups, uneven communication, and inconsistent problem ownership. Answer based on 39 reviews Features and Usability ### How well does Ameyo handle reporting and dashboards? Ameyo provides built-in dashboards and reporting for daily monitoring, trend analysis, and call center administration. Many teams like the available analytics and real-time visibility, but reporting feedback is mixed because filters can feel complicated, customization is limited, and some supervisors question data accuracy, time zone handling, and self-service report flexibility. Answer based on 18 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Ameyo supports all three of the features reviewers rate highest: Call Center Management, Call Logging, and Call Monitoring. Together, these capabilities help businesses manage daily call operations, keep accurate interaction records, and review agent performance, allowing teams to improve service quality and handle customer conversations more efficiently. Call Center Management 4.6 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.4 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.3 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 4.5 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.4 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.9 (17) 64.71% of 17 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Ameyo 81 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (98) 4.0 Based on 98 reviews ## Pricing Value for money 3.9 (87) ### Starting price Free trial not available Value for money 3.9 (87) 3.9 Based on 87 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Talisma CRM](https://www.capterra.com/p/1342/Talisma-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (92) 3.8 Based on 92 reviews ## User reviews Overall rating 4.2 Based on 100 reviews Filter by rating 5(42) 4(39) 3(13) 2(4) 1(2) Mentioned topic Sorted by most recent PD Pooja D. Senior Manager Quality and Implementation Education Management ### "Best dialer to connect customer and very easy to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance. Pros Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort Cons Nothing, all the featured are world class, once of the best dialer in calling industry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Junaid A. Assistant officer Education Management ### "Ameyo: Excellence in calling " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2024 I've had an exceptionally positive experience with Ameyo calling software in admission calling. Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process. The following are the some key points which i like the most: • Efficient automation and call routing • Intuitive interface for easy adoption • Robust reporting and analytics • Seamless integration with existing CRM and databases Pros I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process! Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. Cons There are no cons but sometimes latency in call landing happens but that's so rare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jagrati G. Marketing manager Education Management ### "Best call centre for education " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 360 degree call centre solutions i like everything about the services Pros Customer service, timely resolution of all the issues, adaptive with latest technology Cons Nothing at all, i have overall good experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nitin M. Associate Product Manager Computer Software ### "Great product for using the WhatsApp Business API" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2024 Pros I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize Cons Compliance could've been better. The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we'd have gone with Ameyo without any second thoughts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro L. CEO Information Technology and Services ### "Great solution for Call centers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 16, 2024 Pros It's indeed one of the best on the market Cons They should find more ways to use AI into their system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NT NEERAJA T. TEAM LEADS Consumer Services ### "Ameyo" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 November 19, 2023 not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients.. Pros easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good Cons connectivity so poor hang-up continued Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Vinoth D. Quality Analyst Information Technology and Services ### "Connect without Interruption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2023 Pros Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network. Cons Sometimes it logout intermittently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Technical Consultant Information Technology and Services ### "A good software for call center, marketing and customer service " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 5, 2023 My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module. Pros A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear. Cons Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV Harshul V. Software Developer Information Technology and Services ### "Ameyo - Best calling software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2023 Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center. It's very simple to use and configuration. Pros \- Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support Cons \- Sometime can't find the caller ID- Configuration is very complex- Taking too much time to fetch older report- Pricing is high Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS karthik S. service advisor Automotive ### "Intermediate app....." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 24, 2023 Pros Very use full for on the go customer service. Cons it will take toomuch time to switch a call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/85852/Ameyo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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