# Ameyo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ameyo Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/85852/Ameyo --- # Ameyo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ameyo ## What is Ameyo? Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Ameyo's contact center software also enables customers to go remote. With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. Available on Cloud & On-premise. ## What is Ameyo used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 81% Neutral 13% Negative 6% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ameyo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ameyo.com&name=Ameyo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ameyo 4.2 (100) VS. [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (99) Ease Of Use 4.8 (876) Value For Money 3.9 (87) Value For Money 4.5 (787) Customer Service 3.8 (92) Customer Service 4.6 (807) ## Ameyo alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/85852/Ameyo/alternatives/) ## FAQs about Ameyo Overview ### What problems does Ameyo solve? Ameyo solves slow manual dialing, fragmented customer interactions, and weak call-center visibility by automating outbound calling, routing inbound calls, surfacing customer profiles, and centralizing reporting, recordings, and monitoring. Customer support teams, sales agents, supervisors, QA staff, and admissions or inside-sales teams benefit most from faster outreach, better service-level control, and easier coaching. Answer based on 62 reviews Overview ### Which roles and teams benefit most from Ameyo? Ameyo is most used by contact center managers, team leads, IT administrators, and business leaders who oversee customer communication operations. Support and call center teams use it to manage inbound and outbound interactions, while IT and engineering roles handle setup, integrations, and system reliability. Executives use it to monitor performance and service quality. Answer based on 94 reviews Overview ### What company size and industries is Ameyo built for? Ameyo is built mainly for enterprises at 40%, with Financial Services, Information Technology and Services, and Education Management each representing 11% of reviewers. It also serves midsize businesses at 35% and small businesses at 25%, aligning with its stated fit for banking, insurance, BPOs, education, healthcare, government, and startups. Answer based on 100 reviews Features and Usability ### What are the key features of Ameyo? Ameyo includes core contact center features like auto-dialer, predictive dialer, IVR, inbound and outbound call center management, and call recording. Differentiators include real-time reporting and dashboards, live call monitoring, CRM and third-party integrations, plus multi-channel communication across voice, email, chat, SMS, and social media. Answer based on 39 reviews Limitations ### Does Ameyo have bugs or reliability issues? Ameyo works reliably for some deployments, but many users report bugs, release-related issues, and slow fixes. Enterprise contact center teams mention browser update conflicts, patch changes that break features, scaling problems, and long support cycles, while others say implementation support is helpful and issues do get resolved eventually. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Ameyo integrate with? Ameyo integrates with LeadSquared, Salesforce Sales Cloud, Freshdesk, Salesforce Service Cloud, Zendesk Explore, Zendesk Suite, and Zoho CRM. Official catalog listings also include SugarCRM and Talisma CRM, covering CRM, ticketing, support, and customer data workflows used alongside calling and lead management. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does Ameyo offer? Ameyo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Answer based on 4 reviews Getting Started and Support ### What customer support options does Ameyo offer, and how do users rate the experience? Ameyo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, available around the clock, and helpful during implementation and issue handling. However, some report slow resolutions, repeated ticket follow-ups, uneven communication quality, and gaps in updates or customer handling. Answer based on 39 reviews Features and Usability ### How well does Ameyo handle reporting and dashboards? Ameyo offers built-in dashboards and basic reporting, but reporting is a common pain point for many teams. Call center supervisors and admins like daily monitoring and trend reports, yet many users mention limited customization, filtering complexity, occasional inaccuracies, time zone issues, and extra effort for new report requests. Answer based on 18 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.4 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.6 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.4 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.3 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 3.9 (17) 64.71% of 17 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.5 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Distribute/route/connect calls Ameyo 81 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Manage the process of planning and scheduling meetings, including agenda creation Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (98) 4.0 Based on 98 reviews ## Pricing Value for money 3.9 (87) ### Starting price Free trial not available Value for money 3.9 (87) 3.9 Based on 87 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Talisma CRM](https://www.capterra.com/p/1342/Talisma-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (92) 3.8 Based on 92 reviews ## User reviews Overall rating 4.2 Based on 100 reviews Filter by rating 5(42) 4(39) 3(13) 2(4) 1(2) Mentioned topic Sorted by most recent PD Pooja D. Senior Manager Quality and Implementation Education Management ### "Best dialer to connect customer and very easy to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance. Pros Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort Cons Nothing, all the featured are world class, once of the best dialer in calling industry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Junaid A. Assistant officer Education Management ### "Ameyo: Excellence in calling " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2024 I've had an exceptionally positive experience with Ameyo calling software in admission calling. Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process. The following are the some key points which i like the most: • Efficient automation and call routing • Intuitive interface for easy adoption • Robust reporting and analytics • Seamless integration with existing CRM and databases Pros I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process! Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. Cons There are no cons but sometimes latency in call landing happens but that's so rare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jagrati G. Marketing manager Education Management ### "Best call centre for education " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 360 degree call centre solutions i like everything about the services Pros Customer service, timely resolution of all the issues, adaptive with latest technology Cons Nothing at all, i have overall good experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nitin M. Associate Product Manager Computer Software ### "Great product for using the WhatsApp Business API" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2024 Pros I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize Cons Compliance could've been better. The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we'd have gone with Ameyo without any second thoughts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro L. CEO Information Technology and Services ### "Great solution for Call centers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 16, 2024 Pros It's indeed one of the best on the market Cons They should find more ways to use AI into their system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NT NEERAJA T. TEAM LEADS Consumer Services ### "Ameyo" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 November 19, 2023 not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients.. Pros easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good Cons connectivity so poor hang-up continued Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Vinoth D. Quality Analyst Information Technology and Services ### "Connect without Interruption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2023 Pros Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network. Cons Sometimes it logout intermittently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Technical Consultant Information Technology and Services ### "A good software for call center, marketing and customer service " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 5, 2023 My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module. Pros A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear. Cons Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV Harshul V. Software Developer Information Technology and Services ### "Ameyo - Best calling software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2023 Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center. It's very simple to use and configuration. Pros \- Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support Cons \- Sometime can't find the caller ID- Configuration is very complex- Taking too much time to fetch older report- Pricing is high Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS karthik S. service advisor Automotive ### "Intermediate app....." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 24, 2023 Pros Very use full for on the go customer service. Cons it will take toomuch time to switch a call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/85852/Ameyo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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