# Ameyo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ameyo the right Call Center solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/85852/Ameyo/reviews --- Ameyo 4.2 (100) [View alternatives](https://www.capterra.com/p/85852/Ameyo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ameyo Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews PD Pooja D Senior Manager Quality and ImplementationEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance.“ November 26, 2024 Shubham B Technical ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want.“ March 5, 2023 JA Junaid A Assistant officerEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management.“ November 16, 2024 NT NEERAJA T TEAM LEADSConsumer Services, 10,001+ employeesUsed the software for: More than 2 years. “not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..“ November 19, 2023 JA Junaid A Assistant officerEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “I've had an exceptionally positive experience with Ameyo calling software in admission calling.“ November 16, 2024 Shubham B Technical ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Carrier selection process isn't good because we have to login everytime.“ March 5, 2023 VG Vignesh G Technical Support ExecutiveAutomotive, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful.“ February 21, 2023 HV Harshul V Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Sometime can't find the caller ID- Configuration is very complex-“ March 2, 2023 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Irfanudeen S. Senior Business Development Associate E-Learning Used the software for: 2+ years ### "Make anyplace as your Call Centre at anytime" April 7, 2022 4.0 Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo. Pros Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity. Cons Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features. Review Source ST Suresh T. Manager Financial Services Used the software for: Less than 6 months ### "Best one - Call centre management" April 12, 2022 5.0 The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS" Pros I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS" Cons I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) Reason for choosing Ameyo I have compared with 11 vendors and found this is best in all ways. Switched from [CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) Not user friendly, Not effective support. Review Source NT NEERAJA T. TEAM LEADS Consumer Services Used the software for: 2+ years ### "Ameyo" November 19, 2023 2.0 not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients.. Pros easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good Cons connectivity so poor hang-up continued Review Source VR Verified Reviewer Quality Lead Logistics and Supply Chain Used the software for: 2+ years ### "Ameyo-One of the best call management tool" June 1, 2021 5.0 It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools. Pros Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage Cons 1\. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Ameyo Cost effectiveness over a large number of agents Review Source sM shaik M. Manager Education Management Used the software for: 6-12 months ### "Best Cloud Telephony Services" March 2, 2022 5.0 Really good and enjoying the service integration with Salesforce to process business transacion. Pros Easy,very convient and integrate with other softwards like Salesforce Cons Call recordings and url genration which is offen not happening Review Source VG Virendra G. Team Lead Retail Used the software for: 1-2 years ### "Ameyo Experience" March 23, 2022 2.0 Very Bad, 1. Bad customer support, 70% issues never resolved on 1st call 2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports. Pros Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics Cons Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks. Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reason for choosing Ameyo Ameyo promised to provide multiple features at reasonable rates, the deal was cracked with agreement on commercials. Review Source Vishnu B. VP Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Over-commitment and Under Performance" July 17, 2019 1.0 Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through. Pros When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is. Cons 1\. Highly Unstable 2. Poor Support 3. Not cordination with telcos Reason for choosing Ameyo Because they committed that their product is going to solve all our problems. Review Source Ashley S. Manager Call Center Consumer Services Used the software for: 2+ years ### "Review From Savaari" April 12, 2022 4.0 Pros The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements. Cons don't have any yet with the latest software update :) Review Source Gajendra S. Team Leader Education Management Used the software for: 1-2 years ### "Feedback from Ameyo" April 13, 2022 4.0 Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software. Pros Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations. Cons Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents. Review Source Mohit S. Call Center Manager Research Used the software for: 2+ years ### "Review for Ameyo" March 2, 2022 5.0 We are using ameyo for customer support as well as inside sales and getting a superb experience overall. Pros The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional. Cons I find no difficulty in using this product as continuously used it for many years. Review Source PK Prabhat K. Senior Manager(Product Development) Financial Services Used the software for: 2+ years ### "Ameyo Needs to improve bug fix and Product development time line.product development is very delayed" March 2, 2022 5.0 very good Pros Supervisor Monitoring, missed call window Cons User productivity report, Lead management,agent dashboard and multiple campaign user moniroring Reason for choosing Ameyo cost and feature rich product. easy to customise Review Source RV Rahul V. Senior Officer Education Management Used the software for: 2+ years ### "Ameyo Review" October 3, 2022 5.0 Overall experience is good and that's why we are continuously using it since 2012. Pros The All in one software for any organization, which provides all the required services. Cons The downtime and server issues on regular basis. Review Source SI Shridhar I. ENGINEER Telecommunications Used the software for: 2+ years ### "Our interaction with customer increase by 50%" March 2, 2022 5.0 Excellent Pros At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations. Cons If any modifications needed in software then it is a lengthy procedure. Review Source RA Ritessh A. Finance Lead Financial Services Used the software for: 2+ years ### "Good for Start Up" April 12, 2022 4.0 Satisfied Pros The most likable part of the software is that is was easy and quick to implement for us . Also, the cost was important factor for us to consider Cons We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses. Reason for choosing Ameyo Cost Review Source LK Lohit K. Manager Financial Services Used the software for: 2+ years ### "About Ameyo" October 19, 2022 3.0 Overall experience with Ameyo is good Pros User friendly and manly the cost of this tool Cons Reporting issues. for any new request we have to contact the software developer Review Source DS Darshita S. Manager Insurance Used the software for: 2+ years ### "Ameyo" March 2, 2022 4.0 Pros Ease to use. Good support available. Nice voice quality. Quick response on query raised. Cons Pricing is too high. Doesn't provide other supportive products like Gateways and Lines Review Source DK Davit K. Communication Engineer Computer Networking Used the software for: 1-2 years ### "review from Veziri " April 12, 2022 5.0 nice Pros integration process is easy, its based on asterisk so its cheap and flexible, Cons well its based on lots things that is free for example CentOS, i wish it was RedHat than centos Reason for choosing Ameyo features u get in this price Review Source AK Ashok K. Management Trainee Information Technology and Services Used the software for: 6-12 months ### "Manage calls with Ameyo Precisely" February 17, 2023 5.0 Pros It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot. Cons Logout suddenly while connected,rarely it happens Review Source AK Akbarali K. AM System Administrator Entertainment Used the software for: 2+ years ### "." May 11, 2021 3.0 It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues Pros Overall average software to use the same Cons Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution Review Source EM Ehab M. Head of Electronic Banking Banking Used the software for: 2+ years ### "Easy to use and customize application with excellent support team" March 16, 2017 5.0 The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used Pros Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels Cons Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve Review Source AR Ahmad R. IT Manager Retail Used the software for: 1-2 years ### "Review" May 18, 2021 4.0 very good Pros Product is easy to use and give great feature and reports for high management Cons some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now Reason for choosing Ameyo it gave us the needed feature and and ease of use for end user Review Source VR Verified Reviewer Sales Strategy Manager Real Estate Used the software for: Less than 6 months ### "Good software but need to work more on user experience" April 12, 2022 3.0 Decent software with good potential Pros A lot of options are bundled very well in the system Cons A lot of bugs, still feel the software has a lot of glitches Reason for choosing Ameyo because of its cost and capabilities Review Source AS Annamma S. Quality Telecommunications Used the software for: 2+ years ### "Ameyo is still in Old Era" November 10, 2017 3.0 Pros We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports Cons Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything .. Cost is involved to add any new feature in Ameyo .. Review Source AR Anil R. QC Manager Financial Services Used the software for: 1-2 years ### "Bad Service or Product" December 2, 2020 1.0 Pathetic Pros None that I can think off. Only Cons is what I can think. Cons Price, Features, Response time, Ease of Use Review Source VR Verified Reviewer Head of IT and Communcations Telecommunications Used the software for: Less than 6 months ### "Feature Rich Modern Contact Center with Good Price." April 12, 2022 4.0 Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this. Ameyo has very good price. Pros I like IVR, outbound Call center, Social Network integration, CRM integration. Cons I think all features are present what is need in modern Contact Center. Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.