# Page 2 | Ameyo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Ameyo the right Call Center solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/85852/Ameyo/reviews

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Ameyo

4.2 (100)

[View alternatives](https://www.capterra.com/p/85852/Ameyo/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Ameyo

## Showing most helpful reviews

Showing 26-50 of 100 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Jagrati G.  
Marketing manager  
Education Management  
Used the software for: 1-2 years

### "Best call centre for education "

May 21, 2024

5.0

360 degree call centre solutions i like everything about the services

Pros

Customer service, timely resolution of all the issues, adaptive with latest technology

Cons

Nothing at all, i have overall good experience

Review Source

VD

Vinoth D.  
Quality Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Connect without Interruption"

March 11, 2023

5.0

Pros

Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.

Cons

Sometimes it logout intermittently.

Review Source

MH

Mohamed H.  
Senior Workforce/Data Analyst  
Telecommunications  
Used the software for: 2+ years

### "Amazing Experience"

November 6, 2022

5.0

The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

Pros

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Cons

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Review Source

BB

Bayarbaatar B.  
System Administrator  
Banking  
Used the software for: 6-12 months

### "Ameyo is helping our Bank in many ways."

March 7, 2022

4.0

Pros

I actually likes Ameyo's great support. They are available at all time like 24/7. They always helps on our software incidents and problems. Overall the software is easy to use. But first time you look at this software. I actually didn't know what to do. But after a week I learned how to use use it.

Cons

Ameyo actually needs audit log that very easy to use who changed something on somewhere. We have some problems on our front-end. some buttons doesn't work and there is some spelling mistake.

Reason for choosing Ameyo

I actually do not know. Because when I joined Khan Bank. Ameyo was already implemented.

Review Source

LS

Lucky S.  
Technical Service Engineer  
Automotive  
Used the software for: 6-12 months

### "Ameyo Is a best software for call management. "

February 21, 2023

5.0

Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Pros

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Cons

Every thing is fine. It works absolutely fantastic.

Review Source

MM

Mohammed M.  
Manager , Special Projects  
E-Learning  
Used the software for: 2+ years

### "Ameyo for Contact center"

March 3, 2022

4.0

Pros

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

Cons

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Review Source

Ashley S.  
Manager Call Center  
Consumer Services  
Used the software for: 2+ years

### "Review From Savaari"

April 12, 2022

4.0

Pros

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

Cons

don't have any yet with the latest software update :)

Review Source

Gajendra S.  
Team Leader  
Education Management  
Used the software for: 1-2 years

### "Feedback from Ameyo"

April 13, 2022

4.0

Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Pros

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Cons

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Review Source

VR

Verified Reviewer  
HR  
Education Management  
Used the software for: 1-2 years

### "Great Platform"

September 30, 2022

3.0

Pros

The ability to record the calls and the fact that it works on ease even on mobile phones The best part was having the system integrated with leadsquared that helped immensely in lead management

Cons

Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring

Review Source

VR

Verified Reviewer  
Sr. Manager Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ameyo and Its benefits"

April 12, 2022

4.0

Pros

Cost and process friendly is the major reason

Cons

Connectivity is the only issue that we face

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Dialshree](https://www.capterra.com/p/144944/Dialshree/)

Reason for choosing Ameyo

Cost and process friendly

Review Source

Mohit S.  
Call Center Manager  
Research  
Used the software for: 2+ years

### "Review for Ameyo"

March 2, 2022

5.0

We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Pros

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Cons

I find no difficulty in using this product as continuously used it for many years.

Review Source

MS

Mahara S.  
Team Lead  
E-Learning  
Used the software for: 2+ years

### "Highly recommended any organization who do dialing on daily basis "

September 19, 2022

5.0

It is used by us on a daily purpose of all employee in our origination. We find it useful in connecting with your customers and tracking our conversation.

Pros

Voice clarity is perfect. Conference and call transfer can be done easily. Recording can be easily shared with secured method. International calls are smooth with Ameyo.

Cons

Recording of call are stored for certain period of time only. Some time of recording shows wrong.

Review Source

VR

Verified Reviewer  
IT specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Efficient application "

April 12, 2022

4.0

It’s one of the best application have used.

Pros

The ameyo application has good scalability and it’s user friendly

Cons

The pricing is on the high side for partners and it’s not static.

Review Source

AK

Ajay K.  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Be relevant"

March 2, 2022

5.0

Some feature is good. easy to handling and call executive use on easily.

Pros

Call Integration is good. Voice quality and call transferring the call is easy.

Cons

Software Support team Response is not good if we have required any new requirement process is not clear. cost is so high for new module implemention.

Reason for choosing Ameyo

Sales team response is good in Implementation time and some extra feature is present as per my requirement

Review Source

vS

vishwanath S.  
Manager  
Education Management  
Used the software for: 2+ years

### "Feedback || Byjus"

March 2, 2022

3.0

service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

Pros

user friendly and easy integration of CRM, Supervisor monitoring tool,

Cons

Application issues (depend on the release)

Review Source

SK

Sanjay K.  
AM  
Plastics  
Used the software for: 6-12 months

### "Ameyo - used for a team of 10 employees"

March 2, 2022

3.0

Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

Pros

Integration team is helpful and good. Completed the project in given timeline once scope was approved.

Cons

Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

Review Source

SK

Siddharth K.  
Head - Global Call Centre  
Education Management  
Used the software for: 1-2 years

### "Credible SAAS offering"

May 13, 2022

4.0

Its been great to use as now I am able to measure the performance of my team. The agents are also aware of their daily work and hence know if they need to step up their efforts. The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up

Pros

Its easy to implement, robust and usable features, customizable and good value for money

Cons

The reports could be a little better. The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.

Reason for choosing Ameyo

Great sales team and used cases

Review Source

VG

Vignesh G.  
Technical Support Executive  
Automotive  
Used the software for: 1-2 years

### "Easy and Engaging "

February 21, 2023

4.0

Its easy and friendly software to connect with customers

Pros

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Cons

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

Review Source

SA

Shehzad A.  
Lead IT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "HCL Healthcare"

March 2, 2022

5.0

its very good as of now

Pros

I like the UI and integration part and support.

Cons

We need Cloud version of this software and its entirely dependent on physical servers.

Reason for choosing Ameyo

easy to scale up and instant implementation

Review Source

VR

Verified Reviewer  
Technical Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "A good software for call center, marketing and customer service "

March 5, 2023

3.0

My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module.

Pros

A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear.

Cons

Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime.

Review Source

AC

Abhishek C.  
Manager - CRM Systems/ Support  
Real Estate  
Used the software for: 2+ years

### "Ameyo and SFDC Integration"

April 12, 2022

4.0

So far so good

Pros

The user interface of ameyo is user friendly

Cons

Integration issues with SFDC. There are often issue arise out of nowhere with the integration

Review Source

TR

Tharan R.  
Senior system administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly access"

April 12, 2022

4.0

Ameyo has lot of features and modules which will help for all kind of industries and customer support needs to improve a bit.

Pros

Ameyo has lot of integration features with lot of Services (leadsquared),which will help us to improve our leads

Cons

As far as we have got all needed feature from ameyo

Review Source

DK

Davies K.  
Contact Centre Manager  
Banking  
Used the software for: 2+ years

### "Experience with Ameyo CRM Call Centre system"

April 12, 2022

4.0

The experience along the journey has been wholesome. The support is timely and flexible with suggested customizations.

Pros

Its very easy to use and the support system is very efficient

Cons

The CRM fails to extract the details from the core banking system.

Review Source

HV

Harshul V.  
Software Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Ameyo - Best calling software "

March 2, 2023

4.0

Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center. It's very simple to use and configuration.

Pros

\- Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support

Cons

\- Sometime can't find the caller ID- Configuration is very complex- Taking too much time to fetch older report- Pricing is high

Review Source

VR

Verified Reviewer  
freelance  
  
Used the software for: 6-12 months

### "you can work efficiently and more productive as well."

July 13, 2018

4.0

increase of work productivity and less agent errors.

Pros

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Review Source

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