# Page 3 | Ameyo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Ameyo the right Call Center solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/85852/Ameyo/reviews

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Ameyo

4.2 (100)

[View alternatives](https://www.capterra.com/p/85852/Ameyo/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Ameyo

## Showing most helpful reviews

Showing 51-75 of 100 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TA

Tahir A.  
Founder and CEO  
Education Management  
Used the software for: 6-12 months

### "Ameyo: Review"

October 17, 2021

5.0

Pros

I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Cons

I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.

Review Source

SM

Shivam M.  
Sr Network Engineer  
Financial Services  
Used the software for: 2+ years

### "Voice channel feedback"

December 2, 2019

5.0

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Switched from

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Exotel has some compliend concerns.

Review Source

Response from Ameyo

December 4, 2019

Thanks, Shivam! Your feedback really matters! :)

RG

Rohan G.  
Engineering Lead  
E-Learning  
Used the software for: 2+ years

### "Appreciation For Ameyo"

March 2, 2022

4.0

Pros

Quick Responses to the users, very friendly and easy to use.

Cons

Please try to focus on the part of the report as it is not accurate sometimes.

Reason for choosing Ameyo

Yes, Of course.

Review Source

AK

Amit K.  
Assistant Manager  
E-Learning  
Used the software for: 2+ years

### "Easy Software to Operate"

March 2, 2022

4.0

Pros

Features of Ameyo is very easy to user. PPD feature is the best feature in Ameyo Software.

Cons

Creation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.

Review Source

AB

Anand B.  
Asst. Vice President  
Online Media  
Used the software for: 1-2 years

### "Service"

March 3, 2022

4.0

Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

Pros

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Cons

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Review Source

MS

Mitesh S.  
System Support engineer  
Telecommunications  
Used the software for: 1-2 years

### "Ameyo call center solution pros & cons !!"

November 5, 2019

5.0

Pros

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Cons

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Review Source

Response from Ameyo

December 4, 2019

Thanks Mitesh, your feedback really matters! :)

TS

Tony S.  
Senior Manage Technology Operations, Africa  
Renewables & Environment  
Used the software for: 1-2 years

### "A working, intuitive but expensive to maintain system"

April 12, 2022

4.0

Pros

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

Cons

The pricing model is not friendly. So many hidden costs for perpetual customers

Review Source

NM

Nitin M.  
Associate Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great product for using the WhatsApp Business API"

April 27, 2024

4.0

Pros

I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize

Cons

Compliance could've been better. The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we'd have gone with Ameyo without any second thoughts.

Review Source

AK

Akbarali K.  
AM System Administrator  
Entertainment  
Used the software for: 2+ years

### "."

May 11, 2021

3.0

It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues

Pros

Overall average software to use the same

Cons

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

Review Source

KS

Kartik S.  
Head - Business Planning & Interactivity  
Online Media  
Used the software for: 6-12 months

### "An efficient Calling software"

March 2, 2022

4.0

A great (and inexpensive) platform for managing customer callouts.

Pros

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Cons

Cross platform integration sometimes becomes a challenge.

Review Source

EM

Ehab M.  
Head of Electronic Banking  
Banking  
Used the software for: 2+ years

### "Easy to use and customize application with excellent support team"

March 16, 2017

5.0

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Review Source

Pedro L.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great solution for Call centers "

March 16, 2024

5.0

Pros

It's indeed one of the best on the market

Cons

They should find more ways to use AI into their system

Review Source

NK

Nishant K.  
IT Assistant  
Consumer Services  
Used the software for: 2+ years

### "Review"

March 21, 2021

4.0

Overall experience is good but Support should still be improved.

Pros

Feature Rich and 24\*7 Costumer Support (L1 And L2)

Cons

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24\*7 Costumer Support (L1 And L2) may not be enough.

Review Source

AR

Ahmad R.  
IT Manager  
Retail  
Used the software for: 1-2 years

### "Review"

May 18, 2021

4.0

very good

Pros

Product is easy to use and give great feature and reports for high management

Cons

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Reason for choosing Ameyo

it gave us the needed feature and and ease of use for end user

Review Source

RG

Rohin G.  
Head customer service  
Financial Services  
Used the software for: 6-12 months

### "Decent sowftware"

December 18, 2020

2.0

Pros

The reporting structure is good.. also trying to understand other features too.

Cons

I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve.

Review Source

VR

Verified Reviewer  
Sales Strategy Manager  
Real Estate  
Used the software for: Less than 6 months

### "Good software but need to work more on user experience"

April 12, 2022

3.0

Decent software with good potential

Pros

A lot of options are bundled very well in the system

Cons

A lot of bugs, still feel the software has a lot of glitches

Reason for choosing Ameyo

because of its cost and capabilities

Review Source

RS

Riddhesh S.  
Senior Executive  
Entertainment  
Used the software for: 2+ years

### "Have witnessed a betterment, still a long way to go"

December 22, 2020

3.0

Pros

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

Cons

The new web based interface is too heavy to run on regular machines.

Review Source

JS

Jitendra S.  
Asst Manager  
Farming  
Used the software for: Less than 6 months

### "We used IVR "

March 2, 2022

3.0

Its mixed experience , but referred to anyone.

Pros

Live monitoring is very good feature which i liked about Ameyo .Also during call it is very easy to monitor live calls.

Cons

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.

Reason for choosing Ameyo

We switched to other service now.

Review Source

PS

Pushkar S.  
Tech Manager - Contact Center  
Information Technology and Services  
Used the software for: 6-12 months

### "Ameyo - Product and Support Review"

December 2, 2020

3.0

Just satisfactory

Pros

Interface is neat Performance is good till now

Cons

1\. Lack of basic functionality 2. Trust deficit in data being received at Dialer 3. Immatured CM API 4. SLA breach on almost all support ticket There has been multiple to-and-fro 5. Lack of transparency/knowledge 6.

Reason for choosing Ameyo

Demo showcased by Ameyo.

Review Source

Manish A.  
DGM - Technology  
Media Production  
Used the software for: Less than 6 months

### "One stop for solution"

March 4, 2022

5.0

Pros

The software comes with a complete suite for your customer services needs, this is the best thing I like about ameyo, this provides and ends end visibility and also avoid the hassle of integrating any third-party software

Cons

Not come up with anything so far, there are some features like chat which I am yet to explore

Review Source

AD

Alioune D.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Amayo"

December 29, 2022

5.0

Fabulous

Pros

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Cons

Often there are reporting problems and it's interesting

Review Source

AR

Anil R.  
QC Manager  
Financial Services  
Used the software for: 1-2 years

### "Bad Service or Product"

December 2, 2020

1.0

Pathetic

Pros

None that I can think off. Only Cons is what I can think.

Cons

Price, Features, Response time, Ease of Use

Review Source

JM

Jacob M.  
CEo & Co-founder  
Information Technology and Services  
Used the software for: 1-2 years

### "The most cost effective contact center solution available in the market right now!"

September 12, 2016

5.0

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Pros

Loved it! - Awesome inbound call routing - One of the best dialers available in the market right now - Easily Customizable - Low cost as compared to competition

Cons

None

Review Source

VR

Verified Reviewer  
Head of IT and Communcations  
Telecommunications  
Used the software for: Less than 6 months

### "Feature Rich Modern Contact Center with Good Price."

April 12, 2022

4.0

Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this. Ameyo has very good price.

Pros

I like IVR, outbound Call center, Social Network integration, CRM integration.

Cons

I think all features are present what is need in modern Contact Center.

Alternatives considered

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Review Source

KP

Karan P.  
Sr.Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Ameyo is yet to earn customer Loyalty!"

March 20, 2017

2.0

Need better resolution rate(SLA) Lacks updating its clients about new features and pricing. I have always struggled for support and assistance! Much customer handling skills training needed to handle B2B customers

Pros

user friendly

Cons

UI/UX

Review Source

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