# Page 4 | Ameyo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Ameyo the right Call Center solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/85852/Ameyo/reviews

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Ameyo

4.2 (100)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Ameyo

## Showing most helpful reviews

Showing 76-100 of 100 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LV

Lam V.  
Manager  
Retail  
Used the software for: 1-2 years

### "Need to improve Customer Support"

April 11, 2017

5.0

Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros

\- Easy to use - Efficient - Stable

Cons

\- Support team

Review Source

Jahnvi K.  
Associate manager  
Computer Software  
Used the software for: 6-12 months

### "Go to software for calling "

January 12, 2023

5.0

Pros

It is extremely easy to deploy and train the employees on how to use the software

Cons

Sometimes ameyo starts to hang which needs to be improved

Review Source

JG

Jimmi G.  
Regional Manager  
Capital Markets  
Used the software for: I used a free trial

### "Bundle of features"

April 12, 2022

5.0

Lovely experience with marvelous services.

Pros

The software is easy to use and helps us in many ways save our time and efforts.

Cons

Nothing as such coming to my mind, will talk about this later

Review Source

SRA

Sankar Rao A.  
Director - Products  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Ola and Ameyo"

March 31, 2017

4.0

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Pros

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Cons

I would have preferred it to be configurable, so that customization effort could be reduced.

Review Source

PS

Priya S.  
Senior Executive - Customer Support  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Ameyo Feedback"

April 12, 2022

4.0

Satisfied

Pros

Application is very feasible for use and training purposes

Cons

Missed calls not shown on agent Id, TAT color also not changes

Review Source

HTB

Hector Troy B.  
GM  
Marketing and Advertising  
Used the software for: 2+ years

### "Keep up the good work"

March 29, 2017

4.0

I look forward to a long-term service relationship with your company. Keep evolving from good to great!

Pros

ease and stability

Cons

overall interface. need to enhance the feel and ambiance.

Review Source

VR

Verified Reviewer  
Lead Marketing  
Financial Services  
Used the software for: Less than 6 months

### "A segment leading product"

April 12, 2022

5.0

Overall experience is really great as it gives resolutions to critical pain points of a business

Pros

It resolves critical aspects of a business including 1. Service Ticket Management 2. Social Media Integration 3. Email management

Cons

It is too early to mention cons I am still in an early stage of the the product usage

Review Source

RS

Ramnarendran S.  
Senior Passive Network Analyst  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Suggestions"

April 12, 2022

5.0

Good But needs some time to test it

Pros

Good Product by still underr testing for Call Center

Cons

No Configuration Back-Up. Autodialer not available.

Alternatives considered

[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

Reason for choosing Ameyo

To verify the features to suit our requirements

Review Source

BE

Bilguun E.  
Manager Of division  
Telecommunications  
Used the software for: 2+ years

### "About Ameyo"

March 2, 2022

4.0

Pros

liked the integrated situation. The customer relationship approach is also good.

Cons

The chances of customizing themselves are slim. reporting is limited

Review Source

MR

Manisha R.  
HR Manager  
Real Estate  
Used the software for: 6-12 months

### "Effective software"

March 17, 2020

5.0

The experience has been awesome!

Pros

The ease of use and the time-saving automation and sync with the CRM

Cons

Nothing to mention. Very rare, but I've faced reports stucking once or twice.

Review Source

kS

karthik S.  
service advisor  
Automotive  
Used the software for: Less than 6 months

### "Intermediate app....."

February 24, 2023

4.0

Pros

Very use full for on the go customer service.

Cons

it will take toomuch time to switch a call.

Review Source

HA

Habib A.  
IT Assistant Manager  
Insurance  
Used the software for: 6-12 months

### "AMEYO Fusion CX"

January 28, 2020

3.0

Pros

It can cover all communication\\interaction channels in one spot

Cons

Their support needs more way of understanding

Review Source

VR

Vaishnavi R.  
Program support executive  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### " Ameyo IVRS feedback from Vaishnavi"

April 13, 2022

4.0

Pros

Dashboard is designed well. Single page we can handle multiple campaign.

Cons

For the inbound call there is only 30sec to update and save the disposition and if we place the, no response, we have to wait for 30 seconds to place another call. Pls keep this manual.

Review Source

SB

Shaifi B.  
Senior Software Developer  
Financial Services  
Used the software for: Less than 6 months

### "Integration of Ameyo with our CRM"

March 2, 2022

4.0

Pros

It's integration is available for various 3rd party CRMs and they provide customisation over that too.

Cons

It is difficult to run in iOS and widget and dashboards need to handled separately

Review Source

rB

rahmad B.  
Section Head  
Broadcast Media  
Used the software for: 6-12 months

### "Time by time with ameyo apps"

March 22, 2017

5.0

So far it getting better every time, many features , be expected it run in less resource than now

Pros

helpfull

Cons

big resources

Review Source

AP

Advitiya P.  
IT Manager  
Financial Services  
Used the software for: Less than 6 months

### "Ameyo fits the Bill"

April 22, 2020

4.0

NA

Pros

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly

Cons

Need to have more extensive reports alog with charts

Review Source

JM

James M.  
IT Head  
Banking  
Used the software for:

### "Helped us in offering our customers targeted and personalized services"

March 21, 2017

5.0

Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.

Review Source

SUJIT S.  
IT executive  
Information Technology and Services  
Used the software for: I used a free trial

### "null"

July 28, 2015

5.0

Review Source

LJ

Lakshminarayanan J.  
  
  
Used the software for:

### "Director -IT"

March 16, 2017

4.0

Ameyo is good and cost effective Dialer. Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup. Ameyo is easy to customize for any environment (IT/ITES) Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.

Pros

Easy Customization . Good Technical Skill Set in Ameyo. Faster Deployment in Virtual

Cons

Cost wise Man days are slightly higher

Review Source

JM

Jeffrey M.  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Review on AMEYO Dialer and Omni Solution"

February 12, 2020

4.0

The product help us in meeting our daily productivity thru the dialer capability

Pros

Customizable, efficient, user-friendly and secured

Cons

Voice recording conversion and archival, IVR blasting

Review Source

AH

Arun H.  
BDM  
  
Used the software for:

### "Ameyo makes business easy"

November 25, 2009

5.0

a great product, a must have in every firm involved with customer intercations

Pros

best customized software product that completely blends into my company's requirements.

Cons

till date i am yet to find any thing which i cannot do with AMEYO

Review Source

BS

B.S. S.  
  
  
Used the software for:

### "Its been very pleasant experience with Ameyo."

March 16, 2017

4.0

Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

Review Source

Response from Ameyo

March 16, 2017

Thank you for your review. Ameyo believes in creating delightful Customer experiences.

VM

Vikrant M.  
  
  
Used the software for:

### "AMEYO CALL CENTER SOLUTION"

March 20, 2017

3.0

Good & Cost effective tool

Pros

The Ameyo software is stable, user friendly and efficient system.

Cons

The tool should be flexible and easily configurable to meet customer's need including reports

Review Source

HK

HARI K.  
  
  
Used the software for:

### "Deciding authority on issues."

March 20, 2017

5.0

If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.

Review Source

SK

STELLA K.  
  
  
Used the software for:

### "Ameyo Feedback"

March 29, 2017

5.0

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn. Thank you for your services and continued support.

Review Source

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