# Neocase HR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neocase HR Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/85956/Neocase-HR/reviews --- # Neocase HR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Neocase HR ## What is Neocase HR? Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automation tools. Neocase HR is an integrated, scalable, and flexible HR Service Delivery solution that allows HR organizations to reduce operational costs, enhance employee with our modules including, Case Management, Business Process Management, Self-Service portal, LiveChat, Knowledge Base, SLA's & more ## What is Neocase HR used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Portal](https://www.capterra.com/portal-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neocase HR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.neocasesoftware.com&name=Neocase HR) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neocase HR 4.3 (7) VS. [4.6 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.7 (89) Value For Money 4.6 (7) Value For Money 4.5 (84) Customer Service 4.8 (5) Customer Service 4.6 (87) ## Neocase HR alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (88)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/85956/Neocase-HR/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems HR Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Document Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Self Service Portal 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Activity Dashboard 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Branding 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Neocase HR 40 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Use AI to generate content in the form of text, images, videos, etc. Automates core HR functions such as talent management, employee evaluation and learning management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Organize and manage the accomplishments and development of employees or performance of applications or systems Engage in direct, instant messaging with customers, users, etc. Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track and manage employee time-off, vacation, and sick leave requests Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 4.6 (7) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (7) 4.6 Based on 7 reviews ## Integrations [ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(3) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TW Toni W. Assoc. Dir, HR Ops and Shared Services Medical Devices ### "The right product for our organizational size" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2024 Pros I appreciate the Support team and their willingness to help with questions, upcoming offerings, etc. I also appreciate the time and investment in improving the portal usability. Cons Some of the set up takes a bit to learn given the layers of pieces that need to connect in order for the system to function as you want it to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ID Ida D. Director, HR Operations Pharmaceuticals ### "Charles River (MyHR)" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 i've always got the support we need. \[sensitive content hidden\] was our implementation partner, and she always has the best practices for the US team to bring in process that will work. Pros It captures the important HR processes and guidance in a centralized system. Cons Being an Admin, it takes some time to learn the way to do certain things, and something the system moves a little slower than we like. Reasons for choosing Neocase HR For meeting the needs and staying within a budget Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Douglas B. HR Systems Analyst Higher Education ### "Does a good job at a good price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 31, 2024 Overall, I'm happy with the service received and the system as a whole. I especially love their customer facing employees. Pros Simple to use and maintain and from my understanding is on the lower cost side of HR Systems. And the people I interact with are great. Cons Sometimes have issues with upgrades causing problems or issues with cloud services team being non-responsive. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing Neocase HR Pricing and simplicity of design vs. ServiceNow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FR Francine R. Business Apps Analyst Sr Hospital & Health Care ### "Neocase Administrator over 8 years" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 22, 2024 Pros Neocase configuration is easy to manage and update. Cons Lack of reporting capabilities, history of KB is lost when changes are made, Colleague portal search is lacking. Getting information from Neocase is the obstacle we face the most. Survey functionality is basic. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2024 Hi Francine, we're happy to hear that you find the configuration easy to manage. On the other hand, your support team will be reaching out to help with the concerns that you've raised. We want to make sure you are getting what you need from your reporting and to understand these issues you are experience to better support you and your team. Thank you for your continued partnership. DB Doug B. Director HR Tech Hospital & Health Care ### "Neocase Small Company that can do Big Things " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 10, 2024 We were able to absorb more work and tasks without having to scale the service team accordingly. The analytics helped us make data-driven decisions. It has a user-friendly interface. Overall Neocase has helped us accelerate resolution times and enhanced our team's overall productivity. I'd highly recommend Neocase to any organization looking to evolve and better their case management operations. Pros Neocase works wonders as a case management tool due to its extensive customization options, as a large healthcare organization scalability and reliability were key to success. It was easy for our team to build and configure new processes independently. Cons We didn’t had a chance to explore the real-time integration with Workday. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2024 Hello Doug, Thank you for your kind review. We are happy to hear that Neocase's extensive customization options, scalability, and user-friendly interface have enhanced your case management operations and team productivity. It's great to hear that our analytics have supported your data-driven decisions. While you haven't yet explored the real-time integration with Workday, we're confident it will be beneficial when you do. We appreciate your recommendation and are proud to support your organization's growth and efficiency. BL Bridget L. VP, HR Operations Real Estate ### "Better Efficiency & Accuracy with Neocase" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2024 We implemented the system in a ridiculously short amount of time, which we were very appreciative of. But again, it is a time commitment to learn and understand the system. Pros We implemented Neocase to automate several manual processes that were previously managed via a shared email inbox. It allowed us to systematize and track all workstreams, ensuring much more efficiency and accuracy in our processes. We were better able to scale with the business and manage employee productivity. It specifically helped us automate our employee change (crossboarding) processes, making the process more efficient for our HR team and the HR Business Partners. It also allowed us to more effectively track and manage employee questions. The reporting capability on our team's productivity was also very helpful. Cons Neocase is a very complex system. It is capable of doing almost anything, but you have to understand how to configure it. It's not a con exactly, but the learning curve is decently steep to complete understand the system, which is required to effectively troubleshoot and automate processes. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing Neocase HR Most robust configuration options and met our needs from a workflow management perspective best. Also a certified Workday partner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2024 Thank you so much for your kind review, we are happy to hear that Neocase has significantly improved the efficiency and accuracy of your processes, and that it has been beneficial in scaling with your business needs. We understand that Neocase’s complexity can present a learning curve, and we appreciate your patience and commitment to mastering the system. Your feedback is invaluable, and we continue to work on making our platform more user-friendly while maintaining its robust configurability. Thank you once again for choosing Neocase and for taking the time to share your experience. - Neocase Team AT Anil T. VP Business Analysis Financial Services ### "Thank you Neocase Team !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2023 I have been using Neocase for more than 3 years and it was wonderfull experience to learn and adpot this applciaiton. Pros Ease with which smart form can be build with minimum time. Easy to navigate around and so smotth application to user and agent to use. Support service is good and Neocase team address reported issues quickly. Cons We should have provision for yearly refresher training for admins as part of negotiation as during the contract year many patch comes and new functionality comes. This would keep system admins updated with new features and they can talk to their business about new offering and capabilty applciation can do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2024 Hello Anil, Thank you for your kind review. We are happy to hear that you find Neocase easy to navigate and beneficial for both users and agents. It's great to hear about your positive experience with our support team. We appreciate your suggestion regarding yearly refresher training for admins, and I'm happy to let you know that we listened and have developed the new Neocase Academy with regular online trainings and lunch and learn sessions. If you are not yet utilizing the Neocase Academy, please let me know and we can setup a walk through right away to help benefit you are your team! Thank you for being a valued user for over three years! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)