--- title: "Shrinkrapt Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shrinkrapt Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/86089/ShrinkRapt/" page_type: "product" language: "en" --- # Shrinkrapt Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shrinkrapt ## What is Shrinkrapt? Patient billing, insurance claims (paper and electronic), notes and scheduling, ShrinkRapt does it all, without monthly fees saving you hundreds or even thousands of dollars. Your purchase can be customized so you only pay for the features you need. After you purchase, you always have access to your information because you own a software license, unlike online programs, where you loose access to your information if you stop paying the monthly fee. ## What is Shrinkrapt used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 36% Neutral 7% Negative 57% Starting price $0.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shrinkrapt?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sanersoftware.com&name=Shrinkrapt) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shrinkrapt 2.6 (28) VS. [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price $0.99 Flat Rate Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (28) Ease Of Use 4.4 (2,818) Value For Money 3.1 (16) Value For Money 4.3 (1,891) Customer Service 2.3 (28) Customer Service 4.4 (2,410) ## Shrinkrapt alternatives Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (912)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [Mercury Medical](https://www.capterra.com/p/177217/Mercury-One/) [4.8 (16)](https://www.capterra.com/p/177217/Mercury-One/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177217/Mercury-One/) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) ## FAQs about Shrinkrapt Overview ### Which roles and teams benefit most from Shrinkrapt? Shrinkrapt is most used by mental health clinicians, practice owners, and front-office administrators. Psychologists, therapists, counselors, and psychiatrists use it for clinical documentation, scheduling, and patient records, while office managers, billers, and business leaders rely on it to streamline billing, practice operations, and oversight across behavioral health settings. Answer based on 25 reviews Overview ### What company size and specific industries is Shrinkrapt built for? Shrinkrapt is designed for therapy and medical practices of any size that need to send patient bills and insurance claims. It is built for healthcare providers in behavioral health, therapy, and other medical settings that handle billing and claims processing for patients. Features and Usability ### What are the key features of Shrinkrapt? Shrinkrapt offers appointment scheduling, patient scheduling, and confirmations/reminders for practice coordination, plus EMR/EHR, patient records management, progress notes, SOAP notes, and treatment planning for clinical documentation. It also includes medical billing, claims management, claims scrubbing, invoice management, insurance eligibility verification, customizable reports, and HIPAA compliant compliance management. Getting Started and Support ### What training and onboarding options does Shrinkrapt offer? Shrinkrapt provides documentation and videos for team training. Documentation gives written reference material for setup and feature guidance, while videos offer visual walkthroughs that users can review at their own pace when learning the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does Shrinkrapt offer? Shrinkrapt provides Email/Help Desk, Phone Support, and Chat. Users describe email responses as knowledgeable but sometimes slow or vague, while phone contact can be hard to reach or unavailable for callbacks. Chat is listed as a support option, though feedback on its responsiveness is not provided here. Answer based on 9 reviews ## Features AI summary Based on 2,845 Mental Health reviews Not all Mental Health software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Shrinkrapt includes **HIPAA Compliant** and **EMR/EHR**, giving practices a way to protect sensitive patient information and maintain digital health records in one system. However, it does not include **Charting**. Instead, it offers **Appointment Scheduling** (**55%**), which can help providers manage calendars and reduce scheduling gaps. Together, these features help businesses maintain compliance, keep patient information organized, and support more efficient day-to-day operations. HIPAA Compliant 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection EMR/EHR 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and securely store digital patient records Appointment Scheduling 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Claims Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Initial Assessments 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Medical Billing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Shrinkrapt 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Reports: Alter the layout and content of reports - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - EMR/EHR: Create and securely store digital patient records - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Referral Tracking: Log and store the source of contacts/leads - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 3.1 (17) 3.1 Based on 17 reviews ## Pricing Value for money 3.1 (16) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/86089/ShrinkRapt/pricing/) ShrinkRapt Explore $0.99 Flat Rate, It includes: - Patient Billing - Patient Insurance Filing Patient Billing $299.00 Flat Rate, It includes: - Bill Patients for Services - Complete Electronic Medical Records Billing and Insurance $499.00 Flat Rate, It includes: - Bill Patients for Services - Complete Electronic Medical Records - Insurance Claims and Tracking ShrinkRapt Complete $785.00 Flat Rate, It includes: - Bill Patients for Services - Electronic Medical Records - Insurance Claims and Tracking - Notes - Scheduling Value for money 3.1 (16) 3.1 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.3 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.3 (28) 2.3 Based on 28 reviews ## User reviews Overall rating 2.6 Based on 28 reviews Filter by rating 5(6) 4(4) 3(2) 2(5) 1(11) Mentioned topic Sorted by most recent RH Randy H. Office Manager Mental Health Care ### "Take your money and run!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 1, 2022 \[SENSITIVE CONTENT\] did sign a business associate agreement and is willfully violating the terms in the contract. However, his character is shown even more as his business licenses were both involuntarily dissolved in Illinois and North Dakota. \[SENSITIVE CONTENT\] and his son have snubbed the law, earning income from uninformed people. As a UX designer myself, I can tell you this software is prehistoric and the programmer was lazy or in a hurry when programming, adding multiple steps for the user to complete tasks. \[SENSITIVE CONTENT\] have taken advantage of the vulnerable practitioners long enough. This must come to an end. Pros Saner Software AKA Shrinkrapt boasted all the information was secure on a 4GG file, while collecting $35 per month for access to input information. Cons I convinced the practitioner to try a different software; so, he ended up canceling Saner Software; with the understanding, he would always have the ability to view his records in the 4GG. \[SENSITIVE CONTENT\], the developer, and his son run Saner software out of the basement of a private residence. I grew suspicious right away as I was unable to access the practitioner's records immediately after he ceased the automatic billing to Shrinkrapt. There is no phone number; all communication was done by email. To fix the problem in viewing, \[SENSITIVE CONTENT\] had me download a 2022 update. Regretfully, I did this, and we have not been able to access the records since. \[SENSITIVE CONTENT\] repeatedly reminded me that we no longer have an active subscription. Despite being provided multiple screenshots of the errors we received from his suggestions, he suggested “it's no longer my problem." \[SENSITIVE CONTENT\] then suggested hiring a third party such as Geek Squad to retrieve the medical records including but not limited to psychological PHI. Obviously, this is not an option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Barbara G. LMFT Health, Wellness and Fitness ### "Low price for all it does" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 22, 2020 Very good. Pros I've used this software for decades. Because of that, with each upgrade I am still able to keep my database that has all my clients information decades back which is great, and it is what keeps me from going to another platform. When I thought of switching to SimplePractice the cost for SP was almost twice as much monthly if I wanted to do electronic claims. Also Like that it is on my computer vs. cloud based, though that has downsides. Support has gotten much better over the years, with speedy replies via email, often within 30 seconds. I like that it is not calendar based. I like that each version is improved. Cons It's a little awkward to learn. Some parts not intuitive. Reasons for choosing Shrinkrapt Can't recall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User President, Founder and Virtual CIO ### "Poor Support Experience, Bad UX, Complicated Upgrade Process, Stay Away. 0 stars if I could." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 2, 2018 Pros Nothing really -- thought I guess it did serve to help my mom do her therapy billing for many years when it worked. so that's something. Cons The single worst thing about Shrinkrapt is the non-existent support experience and the owner's lack of empathy for his customers. My mother used this software for many years in her private therapy practice, and every year or so we'd experience a new crisis with a corrupted data file, failed upgrade or other data-disaster that would cause weeks of frustration, lack of productivity for my mother and nothing but vague e-mails and poor documentation from their e-mail-only support. No basic customer service like empathy or apology, no offer for a phone call or remote session. Just e-mail responses suggesting things we'd already tried. Last week, we upgraded our Mac OS and couldn't find a year worth of data. Mind you, we have THREE COMPLETE AND CURRENT BACKUPS OF OUR ENTIRE SYSTEM. But when we couldn't figure out how to find the data file within our backups, our multiple requests for a phone call were ignored, and the owner sent an unempathetic e-mail implying that we had no backups so our data was gone. I am the owner of an I.T business and myself and my techs put about 15 hours into trying to get my mom's data back, but, just like many others on this forum, our data was never located and my mom is moving onto a simpler and more modern system. I'm happy to say we've finally stopped using Shrinkrapt - hopefully this review saves someone else the troubles we've been through! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2018 As we explained to you in multiple emails, the ShrinkRapt data file has a .4dd extension. To locate the data file, you simply need to search for files with a .4dd extension, which takes minutes, as we show in this three minute video on our YouTube channel. https://www.youtube.com/watch?v=h9ELwIZxSYU&t=9s PV patricia V. user ### "No real support other than e mail. No screen share or telephone assistance. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 1, 2018 Cons No support. I recently updated from an older version which was much better and easier to use. 2018 is lousy. Had I known I would have chosen a different software. It also isn't easy on the eye. The videos are very limited and hard to find what I am looking for or if it even exists Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sarah W. Clinical Psychologist ### "Its a poorly designed program with a lot of bugs ' one which resulted in the loss of all of my data." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 11, 2018 Pros When the program failed to work (multiple) times, tech support said they were aware of the problem and had just fixed it. During the 2-3 months that I used it, they had frequent updates. Cons Customer service is only available via email. The program stopped working multiple times. The last time it stopped working, they suggested that I download another updated version of the program. During my attempt to download the new version, I lost months worth of data. I hired an expert to try and figure out the problem but was unable to retrieve it. When I gave up on Shrinkrapt and asked for a refund, they stopped responding to me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Paul S. Licensed Psychologist ### "I have used this software since 1992 and could not imagine my practice without it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 18, 2017 Pros Well constructed software that anticipates what data most psychologists need to enter on their patients. Cons They eliminated some of the data analytic features from previous versions. I wish they had kept it (such as graphical representation of data). Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JL Jo L. Office Manager ### "Overall, the program functions well. Tech support is great when I have a problem" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 18, 2017 Pros It is easy to use. I like the main page where I can scroll down and see all the names and the date of the last visit and patient balance, a feature that is very useful. I love having the tech support as needed. Cons Sometimes the program has a math issue (usually a penny). I would like to see the insurance payment page a little more user friendly. I have seen issues where the payment doesn't always record within the program although it may show on the sessions page. This seems to happen mostly with secondary insurance. When I click on "add", I may get too many dates, although they were already processed. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BA Beverly A. Business Manager Mental Health Care ### "Fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2017 Pros It's easy to use and claims get sent out daily. They have added a new jobber for claims that I haven't used yet due to business issues. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RA Robin A. Licensed Clinical Social Worker Health, Wellness and Fitness ### "I was a very satisfied user for many years, but then telephone customer support disappeared." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 18, 2017 organization Pros Easy to set up and use; works especially well on Macintosh computers. Customer support was great many years ago, but..see cons below Cons No customer support, despite claims of unlimited support. It may be okay if you don't mind emailing. Updates are overpriced Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 18, 2017 Robin - Thanks for taking the time to review ShrinkRapt. I would highly recommend checking out our new website (SanerSoftware.com) and YouTube channel where you will find tutorial videos and lots of written documentation. LW Lynne W. Office Administrator Mental Health Care ### "Have been using it for years and we are very pleased with how it works for our practice." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2017 All my information is in one place and is easily pulled up and worked with. It is simple and easy to work with. Pros It's ease for running patient bills and insurance claims. It is easy to put in all the insurance information and link different accounts. Cons I am not able to automatically link the insurance payments in the new version to the actual session which the patient has had. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 18, 2017 Lynn - Thanks for your review. Please email techsupport for help with matching insurance payments to patient visits. This is definitely a feature in ShrinkRapt. [View all Reviews](https://www.capterra.com/p/86089/ShrinkRapt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.