# Shrinkrapt Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Shrinkrapt Software - reviews, pricing plans, popular comparisons to other Mental Health products and more.

Source: https://www.capterra.com/p/86089/ShrinkRapt

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# 

 Shrinkrapt Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Shrinkrapt

## What is Shrinkrapt?

Patient billing, insurance claims (paper and electronic), notes and scheduling, ShrinkRapt does it all, without monthly fees saving you hundreds or even thousands of dollars. Your purchase can be customized so you only pay for the features you need. After you purchase, you always have access to your information because you own a software license, unlike online programs, where you loose access to your information if you stop paying the monthly fee.

## What is Shrinkrapt used for?

[Mental Health](https://www.capterra.com/mental-health-software/)[Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)

Top alternative

Featured

Overall rating

Based on 28 user reviews

Reviews sentiment

Positive

36%

Neutral

7%

Negative

57%

Starting price

$0.99

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Shrinkrapt

2.6 (28)

VS.

[4.6 (2,818)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting Price

$0.99

Flat Rate

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.0 (28)

Ease Of Use

4.4 (2,809)

Value For Money

3.1 (16)

Value For Money

4.3 (1,882)

Customer Service

2.3 (28)

Customer Service

4.4 (2,402)

## Shrinkrapt alternatives

Highest Rated

[4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$54.00

Per User, Per Month

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

[Mercury Medical](https://www.capterra.com/p/177217/Mercury-One/)

[4.8 (16)](https://www.capterra.com/p/177217/Mercury-One/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/177217/Mercury-One/)

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

[3.8 (904)](https://www.capterra.com/p/98735/athenaOne/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/98735/athenaOne/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Scheduling

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Claims Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

EMR/EHR

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create and securely store digital patient records

HIPAA Compliant

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Initial Assessments

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Medical Billing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage billing and payments for a healthcare provider

Shrinkrapt 32 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Creation, administration, and evaluation of assessments or tests

Create, manage, and send invoices or bills to customers

Manage the treatment plan and coordination between care providers and patients with special health care needs

Process of submitting and following up on claims with insurance companies

Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate

Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule

Track and manage adherence to policies for any service, product, process, or supplier

Automated reminders and confirmations for booked appointments and events via text or email

Alter the layout and content of reports

Process of automatically notifying clients when payments fail to ensure invoices are paid

Create and securely store digital patient records

Compliant with HIPAA, which sets standards for sensitive patient data protection

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Checking eligibility of patients for different insurance claims

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage billing and payments for a healthcare provider

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Reporting on how each user, task or process has advanced since its initiation

Log and store the source of contacts/leads

Document insurance payer providing an explanation of benefits (EOB).

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Create treatment plans that document interventions and outcomes to track patient progress

Get Advice

We can help you find the software with the features you need.

Features

3.1 (17)

3.1

Based on 17 reviews

## Pricing

Value for money

3.1 (16)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/86089/ShrinkRapt/pricing/)

ShrinkRapt Explore

$0.99

Flat Rate,

It includes:

-   Patient Billing
-   Patient Insurance Filing

Patient Billing

$299.00

Flat Rate,

It includes:

-   Bill Patients for Services
-   Complete Electronic Medical Records

Billing and Insurance

$499.00

Flat Rate,

It includes:

-   Bill Patients for Services
-   Complete Electronic Medical Records
-   Insurance Claims and Tracking

ShrinkRapt Complete

$785.00

Flat Rate,

It includes:

-   Bill Patients for Services
-   Electronic Medical Records
-   Insurance Claims and Tracking
-   Notes
-   Scheduling

Value for money

3.1 (16)

3.1

Based on 16 reviews

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## Support, customer service and training options

Customer Service

2.3 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.3 (28)

2.3

Based on 28 reviews

## User reviews

Overall rating

2.6

Based on 28 reviews

Filter by rating

5(6)

4(4)

3(2)

2(5)

1(11)

Mentioned topic

Sorted by most recent

RH

Randy H.

Office Manager

Mental Health Care

### "Take your money and run!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 1, 2022

\[SENSITIVE CONTENT\] did sign a business associate agreement and is willfully violating the terms in the contract. However, his character is shown even more as his business licenses were both involuntarily dissolved in Illinois and North Dakota. \[SENSITIVE CONTENT\] and his son have snubbed the law, earning income from uninformed people. As a UX designer myself, I can tell you this software is prehistoric and the programmer was lazy or in a hurry when programming, adding multiple steps for the user to complete tasks. \[SENSITIVE CONTENT\] have taken advantage of the vulnerable practitioners long enough. This must come to an end.

Pros

Saner Software AKA Shrinkrapt boasted all the information was secure on a 4GG file, while collecting $35 per month for access to input information.

Cons

I convinced the practitioner to try a different software; so, he ended up canceling Saner Software; with the understanding, he would always have the ability to view his records in the 4GG. \[SENSITIVE CONTENT\], the developer, and his son run Saner software out of the basement of a private residence. I grew suspicious right away as I was unable to access the practitioner's records immediately after he ceased the automatic billing to Shrinkrapt. There is no phone number; all communication was done by email. To fix the problem in viewing, \[SENSITIVE CONTENT\] had me download a 2022 update. Regretfully, I did this, and we have not been able to access the records since. \[SENSITIVE CONTENT\] repeatedly reminded me that we no longer have an active subscription. Despite being provided multiple screenshots of the errors we received from his suggestions, he suggested “it's no longer my problem." \[SENSITIVE CONTENT\] then suggested hiring a third party such as Geek Squad to retrieve the medical records including but not limited to psychological PHI. Obviously, this is not an option.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BG

Barbara G.

LMFT

Health, Wellness and Fitness

### "Low price for all it does"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

July 22, 2020

Very good.

Pros

I've used this software for decades. Because of that, with each upgrade I am still able to keep my database that has all my clients information decades back which is great, and it is what keeps me from going to another platform. When I thought of switching to SimplePractice the cost for SP was almost twice as much monthly if I wanted to do electronic claims. Also Like that it is on my computer vs. cloud based, though that has downsides. Support has gotten much better over the years, with speedy replies via email, often within 30 seconds. I like that it is not calendar based. I like that each version is improved.

Cons

It's a little awkward to learn. Some parts not intuitive.

Reasons for choosing Shrinkrapt

Can't recall.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

President, Founder and Virtual CIO

### "Poor Support Experience, Bad UX, Complicated Upgrade Process, Stay Away. 0 stars if I could."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 2, 2018

Pros

Nothing really -- thought I guess it did serve to help my mom do her therapy billing for many years when it worked. so that's something.

Cons

The single worst thing about Shrinkrapt is the non-existent support experience and the owner's lack of empathy for his customers. My mother used this software for many years in her private therapy practice, and every year or so we'd experience a new crisis with a corrupted data file, failed upgrade or other data-disaster that would cause weeks of frustration, lack of productivity for my mother and nothing but vague e-mails and poor documentation from their e-mail-only support. No basic customer service like empathy or apology, no offer for a phone call or remote session. Just e-mail responses suggesting things we'd already tried. Last week, we upgraded our Mac OS and couldn't find a year worth of data. Mind you, we have THREE COMPLETE AND CURRENT BACKUPS OF OUR ENTIRE SYSTEM. But when we couldn't figure out how to find the data file within our backups, our multiple requests for a phone call were ignored, and the owner sent an unempathetic e-mail implying that we had no backups so our data was gone. I am the owner of an I.T business and myself and my techs put about 15 hours into trying to get my mom's data back, but, just like many others on this forum, our data was never located and my mom is moving onto a simpler and more modern system. I'm happy to say we've finally stopped using Shrinkrapt - hopefully this review saves someone else the troubles we've been through!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 5, 2018

As we explained to you in multiple emails, the ShrinkRapt data file has a .4dd extension. To locate the data file, you simply need to search for files with a .4dd extension, which takes minutes, as we show in this three minute video on our YouTube channel. https://www.youtube.com/watch?v=h9ELwIZxSYU&t=9s

PV

patricia v.

user

### "No real support other than e mail. No screen share or telephone assistance. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

February 1, 2018

Cons

No support. I recently updated from an older version which was much better and easier to use. 2018 is lousy. Had I known I would have chosen a different software. It also isn't easy on the eye. The videos are very limited and hard to find what I am looking for or if it even exists

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SW

Sarah W.

Clinical Psychologist

### "Its a poorly designed program with a lot of bugs ' one which resulted in the loss of all of my data."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 11, 2018

Pros

When the program failed to work (multiple) times, tech support said they were aware of the problem and had just fixed it. During the 2-3 months that I used it, they had frequent updates.

Cons

Customer service is only available via email. The program stopped working multiple times. The last time it stopped working, they suggested that I download another updated version of the program. During my attempt to download the new version, I lost months worth of data. I hired an expert to try and figure out the problem but was unable to retrieve it. When I gave up on Shrinkrapt and asked for a refund, they stopped responding to me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Paul S.

Licensed Psychologist

### "I have used this software since 1992 and could not imagine my practice without it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 18, 2017

Pros

Well constructed software that anticipates what data most psychologists need to enter on their patients.

Cons

They eliminated some of the data analytic features from previous versions. I wish they had kept it (such as graphical representation of data).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Jo L.

Office Manager

### "Overall, the program functions well. Tech support is great when I have a problem"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 18, 2017

Pros

It is easy to use. I like the main page where I can scroll down and see all the names and the date of the last visit and patient balance, a feature that is very useful. I love having the tech support as needed.

Cons

Sometimes the program has a math issue (usually a penny). I would like to see the insurance payment page a little more user friendly. I have seen issues where the payment doesn't always record within the program although it may show on the sessions page. This seems to happen mostly with secondary insurance. When I click on "add", I may get too many dates, although they were already processed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

Beverly A.

Business Manager

Mental Health Care

### "Fantastic"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2017

Pros

It's easy to use and claims get sent out daily. They have added a new jobber for claims that I haven't used yet due to business issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RA

Robin A.

Licensed Clinical Social Worker

Health, Wellness and Fitness

### "I was a very satisfied user for many years, but then telephone customer support disappeared."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

May 18, 2017

organization

Pros

Easy to set up and use; works especially well on Macintosh computers. Customer support was great many years ago, but..see cons below

Cons

No customer support, despite claims of unlimited support. It may be okay if you don't mind emailing. Updates are overpriced

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2017

Robin - Thanks for taking the time to review ShrinkRapt. I would highly recommend checking out our new website (SanerSoftware.com) and YouTube channel where you will find tutorial videos and lots of written documentation.

LW

Lynne W.

Office Administrator

Mental Health Care

### "Have been using it for years and we are very pleased with how it works for our practice."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2017

All my information is in one place and is easily pulled up and worked with. It is simple and easy to work with.

Pros

It's ease for running patient bills and insurance claims. It is easy to put in all the insurance information and link different accounts.

Cons

I am not able to automatically link the insurance payments in the new version to the actual session which the patient has had.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2017

Lynn - Thanks for your review. Please email techsupport for help with matching insurance payments to patient visits. This is definitely a feature in ShrinkRapt.

[View all Reviews](https://www.capterra.com/p/86089/ShrinkRapt/reviews/)

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