ShrinkRapt

3 / 5 22 reviews

Who Uses This Software?

Therapy and Medical practices who need to send patient bills and insurance claims.


Average Ratings

22 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/one-time
    See pricing details
  • Pricing Details
    ShrinkRapt¿ Explore, bill for 50 patients, only 99 cents.
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Saner Software
  • www.sanersoftware.com
  • Founded 1989
  • United States

About ShrinkRapt

Patient billing, insurance claims (paper and electronic), notes and scheduling, ShrinkRapt does it all, without monthly fees saving you hundreds or even thousands of dollars. Your purchase can be customized so you only pay for the features you need. After you purchase, you always have access to your information because you own a software license, unlike online programs, where you loose access to your information if you stop paying the monthly fee.


ShrinkRapt Features

  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice
  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

ShrinkRapt Reviews Recently Reviewed!

I have used this software since 1992 and could not imagine my practice without it!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Well constructed software that anticipates what data most psychologists need to enter on their patients.

Cons: They eliminated some of the data analytic features from previous versions. I wish they had kept it (such as graphical representation of data).

Overall, the program functions well. Tech support is great when I have a problem

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. I like the main page where I can scroll down and see all the names and the date of the last visit and patient balance, a feature that is very useful. I love having the tech support as needed.

Cons: Sometimes the program has a math issue (usually a penny). I would like to see the insurance payment page a little more user friendly. I have seen issues where the payment doesn't always record within the program although it may show on the sessions page. This seems to happen mostly with secondary insurance. When I click on "add", I may get too many dates, although they were already processed.

Fantastic

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and claims get sent out daily. They have added a new jobber for claims
that I haven't used yet due to business issues.

I was a very satisfied user for many years, but then telephone customer support disappeared.

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: Easy to set up and use; works especially well on Macintosh computers. Customer support was great many years ago, but..see cons below

Cons: No customer support, despite claims of unlimited support. It may be okay if you don't mind emailing. Updates are overpriced

Overall: organization

Vendor Response

by Saner Software on May 18, 2017

Robin - Thanks for taking the time to review ShrinkRapt. I would highly recommend checking out our new website (SanerSoftware.com) and YouTube channel where you will find tutorial videos and lots of written documentation.

Have been using it for years and we are very pleased with how it works for our practice.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease for running patient bills and insurance claims. It is easy to put in all the insurance information and link different accounts.

Cons: I am not able to automatically link the insurance payments in the new version to the actual session which the patient has had.

Overall: All my information is in one place and is easily pulled up and worked with. It is simple and easy to work with.

Vendor Response

by Saner Software on May 18, 2017

Lynn - Thanks for your review. Please email techsupport for help with matching insurance payments to patient visits. This is definitely a feature in ShrinkRapt.

Still going strong!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using ShrinkRapt for over 20 years. I first purchased it because it was the only mental health billing software that worked on a Mac. I'm a solo practitioner and have been using it successfully since then. I've found that Mike, the founder, has been very responsive in answering my questions. I haven't had any need to shop around, but I suspect that the price of Shrinkrapt is low compared to other vendors out there.

Cons: There are a few bugs that have come up, but nothing that can't be fixed. Every time I've had problems with my large data file, Mike has been able to help me figure it out

Overall: Easy to use, streamlined billing software. Great customer support. Fairly priced

Used this program since 1988. Works inexpensively and easy.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and to learn. Only one charge at purchase and no ongoing monthly charges for the program itself. You can use its data sheet for many online electronic billing services.

Cons: Wish it had a correcting spell check. It does tell you when the word is spelled wrong. Getting spoiled by other self-correcting programs, I guess!

Overall: Ease of use, simple and inexpensive compared to other options out there.

Shrinkrapt became a nightmare

Feb 17, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: works with Mac

Cons: Everything else

Overall: I used this program for over 5 years and had various problems with it. Not super user friendly and only email for technical assistance. The last upgrade I purchased caused terrible problems with the accounting such that the balances of clients were incorrect and the tech was unable to fix it. After weeks of trying to get it to work, I emailed the owner about the problem to see if they would speak to me on the phone to try and correct the problems. He wrote back an extremely rude, pejorative and pedantic email stating that if I would simply follow instructions I would not have this problem. My personal computer guru who has been in the field for decades could not even get the program to work following the instructions they provided via email. I wasted over $700 on the upgrade but I am still switching to another program.

Recommendations to other buyers: Don't use it

best workflow design of all I've used.

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: this program thinks the most like a therapist of all I've used. It is easy to fix mistakes and billing issues. You can bill electronically through Office Ally for free. lives securely inside your own computer. This means though that You will have to take care to keep your own backups and archives on and off site.
Unfortunately, it cannot import ERAs except through a single, too expensive, third party.
Clinical Note templates not very functional compared to others (though there is a version since v.8.01 so maybe they've improved? )
I left it for more features and an online system. but I still miss the simplicity of workflow.
You'll seldom need tech support. but the responsiveness is variable when you do.

Not user friendly

Dec 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Difficult to navigate. Not at all user-friendly. Tech support was not helpful. I don't use this anymore.

Long time user. Now to be a former user.

Oct 20, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Very basic.

Cons: See my review. One major problem that's always been annoying is that you can only print out one note per sheet of paper. AND you have to click into and out of several windows to print each note. No mass note printing is available. Huge wast of time and paper.

Overall: I have used SR on a Mac OC since early 90's. It has always be very basic which was fine for my needs (solo MD). All updates have been nightmares. I recently attempted to update to 9.0. DISASTER! My old 7.1 was not working well; Sierra was going to make that worse. So I bought the new system as their Facebook page said 9.0 was operational with Sierra. the update almost destroyed my data. It took my husband hours and the use of an old mac that had an older OS to work. I requested tech support during all of this. I got one line emails and no more than one per day (except after I fixed the problem and they knew I knew they'd screwed up. Then I got a lot of action.) My final communication with them amounted to the owner/developer telling me it was my fault because Sierra was a new OS and it was unreasonable for me to expect no problems (so why sell something that's not ready for market?). They also told me "hundreds of people" were successfully using SR on Sierra (Huh? Why did it work for them and not me?) Note, although I had just downloaded Sierra, SR 9.0 had been available for about six months.
I'm one of those people who keeps applying duct tape, or virtual duct tape, until the the flaws in a system should be clear to a 3 year old. I realize now I should have thrown in the towel when the new CPT codes were released.
Back in the late 90's I had a patient who was a data management engineer at a major credit company, Experion I believe. He warned me that the base data management software that SR is built on was the type of non-standard system that would eventually not be supported nor used by other software developers. This seems to be exactly what has happened. It's a dinosaur.
In my opinion, no one should be buying SR 9.0 unless they've already been using it and don't want to go through the headaches of converting to a new system. If you are one of those people, you need to start working on your escape plan now; it's only a matter of time.

Recommendations to other buyers: If you are starting fresh, don't get this product. If you are updating to 9.0 from an older version and using a mac DO NOT download Sierra.

If i could give 0.... i would.

Feb 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This product is outdated, not user friendly, most features are overcomplicated (multiple steps for payments and adjustments). And simple features don't work, or completely missing, i.e. being able to save scanned information in a PT profile and scheduling. Saner Software will tell you their product has scheduling capabilities, but it works just as well as pigs fly. Don't waste your time or money... hire a biller or use another software...

not happy

Dec 04, 2014
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: It is easy to use and I liked it at first but, sometimes the payment entries work and sometimes they don't, so i always have to go in and make adjustments which are time consuming. The printed forms (I'm using up what I have print below the line on the bottom but in line on top so there's no way to adjust it. IAgain, I have to white out and write in on the bottom Very time consuming.
IMy computer needs to update its OS and it won't support the old Shrinkrapt so I'm looking for new software.

Stole our money for the 8.0 version that does NOT work!

Aug 21, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: ShrinkRapt was just OK the way it was but this year they sold their customers the "new and improved" 8.0 version which DOES NOT WORK in any way, shape or form. They say customer support is free, however, you don't get any so that's a fair statement! You can only contact them by email, they give you a one-liner back and refuse to admit their product is defective. They will be reported for stealing our money as they had every opportunity to at least issue a patch or even a refund. They are aware fully of their defective, non-useable, slow and inferior software yet refuse to do anything about it. Please, do not purchase this. Buy anything but this. These are two brothers in a basement who think they know how to write computer programs. A real joke. I only gave one star above as I could not give less.

Decent Product - Lousy/Unfriendly Support

Jun 25, 2014
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: The software itself is decent and fairly easy to use. Customer support is another story. The owner will only do support via email - will not talk on the phone. The email answers are always as brief as he can possibly make them, and so are often confusing. When you ask for clarification, he responds with another very brief email. Thus it can take many emails over an extended period of time to resolve a fairly simple issue - far too time-consuming. The tone of his communications is curt and unfriendly.

If I had it to do over, I would not buy this software.

Shrinkrapt more for Solo Offices

Feb 04, 2014
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Very hard to get technical support. Only one person can use this system at a time. Not functable for more than one person.

Do not purchase!!

Dec 31, 2013
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I think Mike the creator/owner is a Mickey Mouse operation out of his basement. The CEO/developer and customer service rep. I've used this software for 6 years.. Did it's job to a degree.. Very archaic software! I would have ditched it years ago, but cost me almost $1000.00 so suffered. Looking elsewhere for updated software. Something NOT out of the dark ages.

Horrible Customer Service, Poor Product

Dec 13, 2011
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Pros: Relatively cheap compared to other some other software

Cons: The worst customer service in the industry. Updated 1 time in 10 years. This is a one man show, and if he is not available, you can go days without customer support. Crashed frequently. Owner/developer thinks everyone shoud be a computer programmer in the way he addressed personnel, threatened to disable software without reimbursement when you complain, and rarely followed through with phone calls to him.

Overall: DO NOT BUY THIS!!!!!!!!!!!!!!!! YOU WILL REGRET IT!!!!!!!!!!!!!!!

I hate this product

Jul 19, 2011
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Pros: Does the basics but not worth the money.

Cons: This software looks like it is from the 90's. It's so antiquated and not at all intuitive to use. I've spent so long trying to figure out simple things and the tech support is minimally helpful. They don't take calls and did not call me back after a request to speak with someone directly. This is an aweful product.

Overall: Not at all. I'm returning this product and searching for another.

A disaster with shrinkrapt

Feb 02, 2011
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Pros: I imagine there might be some pros if I could use the product

Cons: I had difficulty downloading the software. After a number of exchanges (and quite a waste of my time), I asked Michael Johnson to call me. He replied, "If you can write it you can type it."

Overall: I would not recommend this product until the company improves it's customer service.

Shrinkrapt Review

Jul 13, 2010
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Pros: simple program, doesn't use much power, I used it on my Vista system as well as older form. Prints out forms ready to be mailed to the insurance company.

Cons: No tech support. Irritable person, responds only to email, and can be rude, mean to people who ask questions. If luck in on your side, then, close the program out, try again later, and hope your data wasn't lost.

Overall: Fix problems yourself or buy some other program.

Love it.

Oct 09, 2009
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: I have used Shrikrapt 5.1 for about 4 years now. It has made my accounting, billing, claims, reports, etc. sooooo much easier. I rarely meet a problem. And, I often find aspects and features that I haven't been using and am glad to have.

Cons: Twice I have had the software not recognize that a patients insurance information was entered. I havejust started over and it took about 3 minutes (after I just gave in to the problem) to re-enter it and then we'd be flying.

Overall: Highly recommend. It has been an exxcellent tool for me and my solo practice.