# Sertifi Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Sertifi the right Digital Signature solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86108/Sertifi/reviews

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Sertifi

4.8 (11)

[View alternatives](https://www.capterra.com/p/86108/Sertifi/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Sertifi

Ease of use

4.6

Customer Service

4.7

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Aman Preet S.  
Developer  
Biotechnology  
Used the software for: 6-12 months

### "Pros and cons of Sertifi"

February 17, 2023

4.0

Overall experience with the same is pretty good. Based on the requirements we had it fits in everything smoothly.

Pros

When it comes to data storage facility and providing good quality electronic signature then many other products provides the same but when it comes to providing data security and authentication to protect important documents from theft then Sertifi is one of the best.

Cons

It's mobile interface is not that pleasing and easy to work with as much it is for other platform, also the quality of electronic signature can be improved for the mobile platforms.

Alternatives considered

[SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/)[Lightico](https://www.capterra.com/p/164596/Lightico-CloudEngage/)[Coupa](https://www.capterra.com/p/115928/Coupa/)

Reason for choosing Sertifi

Doesn't meet the current expected requirements

Switched from

[OneSpan Sign](https://www.capterra.com/p/121512/OneSpan-Sign/)[Legalesign](https://www.capterra.com/p/143821/Legalesign/)

Doesn't meet the current expected requirements

Review Source

CP

Crystal P.  
Firm Administrator  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Made transitioning to remote work easy!"

April 24, 2020

5.0

I love the product and the people. The site is very user friendly, and I can see in real time when signatures have been captured.

Pros

It is more user friendly than Docusign. I can edit and send as many documents as I need without having to working about overages or functionality problems. The Sertifi team has been amazing through the whole process!

Cons

Learning to format the documents to send out. Again I should stress that the Sertifi team has been amazing in teaching me and walking me through the whole process.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Docusign was charging us entirely to much for what they were offering. Their support staff wasn't as friendly or helpful.

Review Source

LW

Lynne W.  
Broker  
Insurance  
Used the software for: 1-2 years

### "Best Experience"

November 12, 2024

5.0

I love the fact I can send my clients documents to sign, and they can simply ready the preprogramed instructions and get it done.

Pros

It is user friendly. And easy to explain to my clients.

Cons

There is nothing that I like least about Sertifi

Review Source

LF

Leslie F.  
Director of Finance  
Hospitality  
Used the software for: 1-2 years

### "Virtual Credit Cards"

February 9, 2021

5.0

In the past, accounting would have to call the client for their complete credit card information to key into our PMS system. With Sertifi, the client can securely send this information and accounting can access it at any time to enter into the PMS system.

Pros

The ability for our clients to securely transmit their credit card information. We no longer have to play phone tag with clients for their complete card number.

Cons

One sales manager archived a request he'd sent to a client and I haven't found how to unarchive it - so we have to check the archive folder in case this happens again.

Review Source

Raj S.  
Software Developer  
Computer Software  
Used the software for: 6-12 months

### "Secure way of storing payment information"

November 30, 2022

4.0

Pros

It helps in storing credit card information in a safe and secure manner. It is saved in an organised manner.

Cons

The user interface does not look good. There are a lot of improvements that can be done to improve the user interface and the user experience while using the application.

Review Source

MA

Michael A.  
IS Manager  
Hospitality  
Used the software for: 2+ years

### "E-signature solution for paperless project"

February 20, 2023

5.0

Sertifi is one of the approved hyatt system for e-signature.

Pros

Ease of use and paperless solution for the hotels.

Cons

limited access using the E-signature saved in the computer.

Reason for choosing Sertifi

it was approved by Hyatt IT team.

Review Source

VR

Verified Reviewer  
Director - Ski Tour & Travel Sales  
Hospitality  
Used the software for: 6-12 months

### "Easy and effective"

November 13, 2018

5.0

Sertifi confuses a few clients, but most love it and the average period between sending a contract and getting it signed has shortened as a result.

Pros

Intuitive and takes only a short period of use to feel comfortable with, at least at a basic user level.

Cons

Only one concern which may be an admin setting that can be changed. Expired docs can only be unexpired for 24 hours (it seems) which isn't long enough.

Review Source

KM

Kim M.  
Assistant Controller  
Hospitality  
Used the software for: 1-2 years

### "Easy to Use"

March 9, 2018

5.0

Pros

Easy way to keep information digital for auditing purposes. Easy way for both vendor and customer to sign in and communicate documents, signature, and payments.

Cons

Search Feature. I wish I could default search to search all months all years for all files (perhaps save this search to a favorite) rather than have to select each time.

Review Source

KM

Kim M.  
Assistant Controller  
Hospitality  
Used the software for: 1-2 years

### "Easy, secure way to receive payments"

January 8, 2019

5.0

This is a great platform for vendors/ customers to share information and a secure place to hold payment information.

Pros

The website is easy to navigate and nice place to store/ share documents

Cons

No option to pre-authorize credit cards/ hold payments

Review Source

GP

George P.  
  
  
Used the software for:

### "Great app"

January 13, 2012

5.0

We use Sertifi ( www.sertifi.com ) for sending our contracts for insurance agreements. It has been fantastic - cannot imagine doing business without esignatures.

Pros

Easy to use and low cost

Review Source

ZM

Zachary M.  
Chocolatier  
Food & Beverages  
Used the software for: Less than 6 months

### "Easily gets online signups SIGNED"

October 19, 2018

5.0

Pros

Quickly send out a link to documents that need to be signed, customers can finish in minutes and voila! It's done!

Cons

Often seems to require matching signatures on different fields. Doesn't need to be that way for separate billing and waiver fields (i.e. someone paying for someone else's membership, race fee, etc). Solution is to send separate documents, but that's more to keep track of...

Review Source

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