# Page 2 | 3PL Warehouse Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 3PL Warehouse Manager the right Warehouse Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86175/3PL-Warehouse-Manager/reviews --- 3PL Warehouse Manager 4.1 (131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of 3PL Warehouse Manager ## Showing most helpful reviews Showing 26-50 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jun H. General Manager Consumer Electronics Used the software for: 2+ years ### "General Manager" December 30, 2025 4.0 Good we been using it for the past 8 years and we will continue to use it. The account manager keep changing but we never have to call or ask them any questions. So that mean the software is stable. Pros Everything works if you spend the time and effort to learn to use it. Our warehouse depends on it and it never fail us. We also experience 0 downtime for the past years. Cons It is not easy to learn how to use. The User Interface is also a bit outdated. Also it is hard to make any changes. We spend the money to buy a bar code scanner per 3PL's recommendation but it was obsolete and not support it in 8 months. Review Source NL Nancy L. Sales Director Cosmetics Used the software for: 1-2 years ### "Shipping orders " January 8, 2025 3.0 I find the system works really well. I can access the software and edit any orders that need correction before the warehouse ships the order. It's a nice work tool for our company. Pros It's ease of use for warehouse managers to keep reports for me to check our stock status and other features like the summary of an order and transaction history to see shipment details including: weight, dimensions and tracking number. Really all I need to from a customer service viewpoint. Cons Limitation on software to capture real time $ values of products for international shipping. I which I can send an order and the values of that order could be used for the customs documents but it's limited to just static values on each product. Review Source RK Radoslaw K. Operations Manager Warehousing Used the software for: 2+ years ### "Great Inventory Tracking WMS" April 22, 2025 5.0 Very positive experience. This WMS allowed us to have a 100% accurate inventory with multiple multi billion dollar customers. Pros Easy of inventory management, inbounds and outbounds allocations. Easy integration for operating multiple warehouses and multiple customers. Cons Tough to implement changes to the software. For example, the SSCC labels use browser print instead of the Windows drivers. Review Source KF Kevin F. Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Best of the Best WMS/3PL WAREHOUSE MANAGER 2025" May 5, 2025 5.0 Customer service is great, I am always helped when needed, even though sometimes there is a payment required. In the long run it is worth it. I never into any problems for the time I have been using 3PL Warehouse Manager and definitely recommend to anyone that needs a WMS. Pros Very easy to use and simple to teach employees. Customers love the option to access inventory and can also do some of their own editing. It has been such a big impact to our company in regards to time and efficiency from order pick to, inventory and invoicing. Cons It would be good to give customer more access to edit or create items through the import template. In some ways it is good that the warehouse can get help if the Vendor/customer is willing to do so, especially in the HOT months. Overall customers get to do a bunch things in the system, so not really an issue; but would be advantageous in certain situations. Review Source CZ Caitlin Z. Head of Operations Logistics and Supply Chain Used the software for: 2+ years ### "Great but could be better! " April 2, 2025 4.0 Pros Extensiv is very easy to navigate for both warehouse & customer users. Cons The scanning feature isn't the greatest. The system allows for overriding inventory when picking/packing, which can lead to errors. It was also glitchy at times. It was hard to reach our account manager at times but they were always helpful when needed. Review Source CP Christie P. Director of Operations Retail Used the software for: 1-2 years ### "Extensiv Highly Recommended. " April 18, 2025 5.0 Excellent program, never glitches and has real time update features that makes inventory updates seamless. Pros That it has real time updates to the inventory levels. No having to wait for it to sync. Cons I have zero complaints, system works as it should. Review Source MM Mmoham M. Software Engineer Computer Software Used the software for: 1-2 years ### "Cost friendliness and reliability." December 20, 2024 4.0 3PL Warehouse Manager has fully digitised our supply chain and maximised all warehouse management operations. Pros The software's amazing capabilities that enhance inventory management and sorting. Cons Location management systems of the software fail from time to time. Switched from [Latitude Manifest & Shipping System](https://www.capterra.com/p/177218/Latitude-Manifest-Shipping-System/)[SnapFulfil WMS](https://www.capterra.com/p/90869/Snapfulfil-WMS/)[SAP Extended Warehouse Management](https://www.capterra.com/p/266785/SAP-Extended-Warehouse-Management/) Changing needs and strains caused by over hype in pricing. Review Source MJ Margaret J. Director of Vendor and Customer Relations Retail Used the software for: Less than 6 months ### "Best 3pl platform by a mile" October 21, 2024 4.0 it provides the visibility i need to keep track of our inventory and orders. Pros I like the ease of searching for orders, by status. I like the inventory reports and being able to view the remaining length of shelf life our product has. Cons Some of the reports have a layout that can be misleading, showing inventory we don't have physically yet it is in the reports Review Source CM Chris M. Project Manager Logistics and Supply Chain Used the software for: 2+ years ### "Couldn’t do what we do without Warehouse Manager" June 4, 2024 5.0 Our customers love the features and frequently comment on how it is like nothing they have ever seen Pros The flexibility is second to none! The system is able to adapt to so many of our unique scenarios and situations! Cons Honestly it has been so good I have nothing bad to say Review Source Steve T. President Logistics and Supply Chain Used the software for: 2+ years ### "WMS for 3PL's" June 3, 2024 5.0 Pros Ease of setup, use and adoption. Training curve for new employees is minimal. Cons The communication of updates and new features that are constantly coming out could be a bit more robust. Review Source VR Vijay R. Supply Chain Analyst Logistics and Supply Chain Used the software for: 6-12 months ### "Good product but needs a bit more features for Billing and better UI. " April 27, 2023 3.0 Overall it has been decent. The support is not really helpful. They provide bunch of KB articles which I usually always go through before reaching out. For any real support, you need to book a time with a consultant for a price of around $200-$300 for 2 hours if I am not wrong, just to understand how to use a module. Pros Order fulfillment is easy and straight forward. Cons The UI and UX for returns and billing. Processing a return process is a nightmare. Would be much easier if there is an option on the Smart Scan app for processing returns. Everything is manual now and can take upto 5 minutes per return order. Review Source SS Sabin S. IT Operations Engineer Warehousing Used the software for: 2+ years ### "Great warehouse management system with low learning curve." November 3, 2021 4.0 I do a wide range of IT at our company and know the processes of most departments. People come to me when they have IT issues and that includes issues with 3PL. There aren't a lot of issues that are due to the system, more training related. When we have issues that are system related, 3PL Support is always responsive and helpful. We also have a lot of custom development and API integration and 3PL Central has excellent documentation for our developers.. Pros 3PL Central is great because it's easy to use and train staff on. Cons The item alias screen is a nightmare and all clients are combined together. I wish it was setup like other screens, where you first select the client rather than all clients, which makes it slow and unstable. Reason for choosing 3PL Warehouse Manager We looked into NetSuite and another system but I can't remember the name. The other system was heavy on automation but also very expensive and not practical for our needs. Review Source MH Melinda H. Inventory Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Nema Inc." July 22, 2021 2.0 We like what we THINK 3PL is capable of, but disappointed because it has not been fully integrated with our database after years of use. Pros It has a lot of capabilities, and is fairly easy to maneuver in within the system. We just need it to fully integrate all the information we input into 3PL into our system. Cons The fact that it won't integrate fully with our driver and customer database. Review Source CC Chris C. Director Packaging and Containers Used the software for: 2+ years ### "3pl Review" February 9, 2024 4.0 We ended up replacing 3pl warehouse manager due to a change in business needs. We would use this software in the future. Pros I appreciate the fact that the system is intuitive and simple. You tell it what it needs and it does the rest. Cons We have not found many cons. Getting a ticket answered in a timely manner was definitely an issue. Review Source CE Chasen E. Operations Warehousing Used the software for: 2+ years ### "Product functional but very clunky." August 21, 2017 3.0 Functioning WMS. Pros The software is functionally designed with 3PLs in mind. The software is probably one of the cheaper solutions in the market. The help videos under the "Office Hours" are very useful. There are some folks that work in customer support that are very knowledgeable, if you can get hold of them. Cons The company promises a lot in terms of coming features and developments and has yet to deliver and customer support leaves a lot to be desired. It is apparent they spend a lot of money on advertising to attract new customers, but from what I have experienced they don't care much in terms of retaining their customer base. For example, I have an open help ticket almost a month old, I have reached out to customer support several times now with no communication back from 3PL on the issue - prompting me to place this very review. Mobile app is particularly buggy, and their mobile support outfit is particularly unresponsive. Review Source BC Berry C. Logistics Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Great Software " November 8, 2021 5.0 Our Clients are able to access their inventory and reports, a great communication tool. Pros Inbounds and Out bounds are easy to process. Cons Some of the sub layouts are small and hard to navigate around. Review Source OL Oscar L. Director of Client Services Warehousing Used the software for: 2+ years ### "3PL system" August 6, 2019 5.0 working with 3p has been nothing but the best! Yes, 3pl might take longer than usual to respond to certain inquiries but lets be realistic here, we as humans can only do so much in a day! If I need a quick response I simply call 3pl and provide them my case # and they help right away! It is a very straight forward system to use and is very simple to navigate. Smart View update is looking to be a great update to help in so many new functions that are very easy to manage! I use 3pl all day everyday! Love the help I get from all agents over there. Pros It is a very straight forward software to manage. Smart View update seems to be a lot helpful!! Cons The fact that I had to learn the new update, but with the help of the 3pl team I was able to figure things out. not so much a Con. lol... Review Source BL Bill L. supervisor Warehousing Used the software for: 2+ years ### "Aquavian Review-Bill" November 11, 2021 5.0 Pros Tech Support is super! Easy to see current inventory and run the report. Cons Almost impossible to do storage fee calculation Review Source BG Brian G. Junior system administrator Warehousing Used the software for: 2+ years ### "Awesome Product." November 15, 2021 5.0 Pros 3Pl Central is an easy-to-use product that just works. Simple and intuitive. Very powerful. all the features of a million-dollar product and much more affordable. Cons none. Review Source sH shana H. INVENTORY MANAGER Logistics and Supply Chain Used the software for: 2+ years ### "my opinion" November 2, 2021 3.0 it is ok there needs to be more attention to customer service Pros it has multiple options that can be used. Cons the software has bugs and often has errors. Review Source FF Felix F. Project Leader Information Technology and Services Used the software for: 1-2 years ### "This is the perfect software for a warehouse" June 8, 2018 4.0 Pros It is easy to learn and easy to navigate and has most of the basic features that any store would need (Neither more nor less). good relation of groups to microgroups. It is very effective and useful to scan barcodes, I think the best is online access for our customers, the customization of packing lists makes the user experience is satisfactory and clear. and what makes this tool superior to the others is the ability to access everything remotely without intermediaries. Cons The billing module is really confusing. for my cocept this application is made for small organizational structures. has low performance (Slowness) with high data increases, I'm not very satisfied with customer service, it's fine but it can be better. The cost for small businesses can be high, the return on investment is not short term. (Of course it depends on how much you move) Review Source JF James F. Chief Operating Officer Logistics and Supply Chain Used the software for: 1-2 years ### "Good WMS for small 3PL's but terrible customer service and support." January 18, 2018 3.0 I wouldn't recommend using 3PL Central due to the terrible customer support and their slowness in resolving open tickets that are created when they complete upgrades etc. Pros Ease of use for small 3PL's and adequate functionality for the cost. The functionality meets basic ecommerce fulfilment and distribution needs. Cons The worst customer service experiences I have ever encountered. Customer service staff are woefully inadequately trained. Customer service responses are vague and it is obvious that the CS representatives first response is only to document a response within 3PL Central's reporting structure. Coordination with 3PL Central's development team is virtually impossible and the CS reps that attempt to provide updates on bugs or attempts at integration are stonewalled by the development team. Review Source MB Matthew B. Equipping and Discipleship Director Publishing Used the software for: 2+ years ### "Cloud based WMS software at it's best" October 3, 2017 4.0 Pros We had/still have a small number of orders and shipments but this has allowed us to remove so much wasted time and energy from our day. We were just so unorganized before. The ability to access everything remotely has been a big help. Cons This has fit our needs perfectly. I can tell by using it that it can handle much bigger operations than we have but it has been great for our application as well. Review Source lL louis L. MANAGER Warehousing Used the software for: 2+ years ### "As well as i can" November 17, 2021 5.0 Pros It is very easy to comprehend, very straight forward, best part of all is how responsive their customer service is. Cons I wish their were some more detailed reports, or abilities to do beyond what is given. Review Source JF John F. Manager Consumer Goods Used the software for: 1-2 years ### "Avoid! They will trick you into an extended contract & then threaten you " April 15, 2021 1.0 Terrible support, Lack of integration bad UI.. Pros I wish i had the sales people these guys have.. Cons Its very very basic, The interface seems to have been designed in 1993. It lacks straightforward integration with any standard shopping cart Shopify, Bigcommerce but worst of all when its time to move on & you try to cancel the software you will find that in the small print they have trapped you into another 12 months Clearly entrapment is the only way they can retai customers.. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.