# ClientTrack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ClientTrack Software - reviews, pricing plans, popular comparisons to other Patient Case Management products and more. Source: https://www.capterra.com/p/86191/ClientTrack/reviews --- # ClientTrack Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClientTrack ## What is ClientTrack? ClientTrack is a powerful, comprehensive case management platform, offering everything you need to improve the client experience from intake to exit, improve outcomes, and reduce costs. It replaces siloed care with a single system that empowers social service organizations to better help vulnerable populations. ClientTrack’s flexibility and scalability enable the platform to serve any case management need, from small individual organizations all the way up to community and statewide programs. ## What is ClientTrack used for? [Human Services](https://www.capterra.com/human-services-software/)[Government](https://www.capterra.com/government-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClientTrack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eccovia.com&name=ClientTrack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClientTrack 4.4 (11) VS. [4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (11) Ease Of Use 4.5 (1,059) Value For Money 3.8 (5) Value For Money 4.6 (874) Customer Service 4.4 (10) Customer Service 4.5 (865) ## ClientTrack alternatives Highest Rated [4.8 (67)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month [4.3 (44)](https://www.capterra.com/p/223060/PlanStreet/reviews/) Starting price Contact vendor for pricing [4.3 (42)](https://www.capterra.com/p/192006/FristCallTechnology/reviews/) Starting price $65.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/249619/ClientTrack/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ad hoc Reporting Generate one-off reports that meet information requirements API Application programming interface that allows for integration with other systems/databases Assessment Management Creation, administration, and evaluation of assessments or tests Candidate Profiles Record candidates' information such as role, professional qualifications, experiences, skills or attributes Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. ClientTrack 14 features Generate one-off reports that meet information requirements Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Record candidates' information such as role, professional qualifications, experiences, skills or attributes Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track and manage adherence to policies for any service, product, process, or supplier Identifying if all conditions that entitle a client to certain benefits are met Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Managing and tracking patient health, progress, communication, and treatment plans Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (6) 3.8 Based on 6 reviews ## Pricing Value for money 3.8 (5) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.8 (5) 3.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (10) 4.4 Based on 10 reviews ## User reviews Overall rating 4.4 Based on 11 reviews Filter by rating 5(7) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MM Marnie M. CPA Accounting ### "No Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 12, 2021 Really good for the first few years but horrible since they've switched to focusing on the portal. Pros simple to use when it works. Well priced. Cons We've been users for years and about 8 months ago the software quit tracking deadlines properly. Since this is the most important part of client track it caused a huge issue for our firm. We've called and emailed Client Track repeatedly. Every time they say that they're working on it and that they'll get us an update. Nothing has come. For 8 months we've been working without any confidence in this software. They're so busy trying to launch they're portal that they've let the core business fall apart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Social Work Intern Education Management ### "Good for Social Workers!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 13, 2019 My overall experience with ClientTrack has been very positive and has helped me do my tasks better now that I have everything in one place! Pros I work in a social work setting and so programs and softwares like ClientTrack always help to make our jobs a little easier. I have been able to use this tool to keep track of my case load and I really like how much it has helped me to stay organized and stay on top of my case load! Cons What I liked the least about this software was that it does take a little bit of time to get used to learning how to navigate around it. I look forward to seeing future updates that make this a bit more easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Adele g. Former Program Manager Non-Profit Organization Management ### "Useful and comprehensive database " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2018 I worked in Homeless Services in Snohomish County in Washington State for 10 years and we were required by the County to enter every homeless individual into a database that collected demographic information for reporting to Housing and Urban Development. It was called Homeless Management Information System (HMIS) and ClientTrack was the vendor. Pros The reports that can be generated based on the data entered are excellent. I knew some agencies that were using Excel to track thousands and thousands of clients or worse yet pulling the data from hard files! Complicated information for fiscal reports involving multiple query fields that would have taken me hours by hand could be generated in just a few minutes. Cons I wasn't always able to run the precise information I wanted in a report. It would be nice to have an easier to build query function for users without advanced skills. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Renee W. Program Manager Non-Profit Organization Management ### "Client Track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 6, 2018 I would definitely recommend Client Track to capture data for case managers. It is an easy program to learn and is a valuable tool. Pros Client Track is very user friendly. I am able to run reports and sort through data easily. Cons The only problem I have had is it was expensive for us to create all of the reports we wanted. I wish we could have had a bigger IT budget to be able to create all of the reports we needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Josh S. Support Tier 2 Computer Software ### "Support was amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2018 Great product! Pros There are a few things I like about this product. The support I got was really good, quick, responsive and nice. Another thing I like about this is that it is highly customizable and fairly intuitive. Cons The thing I liked least about this is product was that there were a few time the system went down, but that happens with this kind of product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Psicóloga ### "Excellent, is a software that is at the forefront of social and health services." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2018 Your behavioral health benefits include: Medicaid waiver programs, Homeless / homeless services, Long-term services and supports, Income cycle management, Services for youth and families, and Chronic disease. Pros I like the most is ClientTrack Case Management, a collection of tools for data collection, integration and superior information that allows government, community programs and health services to collaborate on solutions for the community that address the social determinants of health. Cons I like least is that until now I have found that the program has a focus on the behavioral current and excludes other currents such as psychodynamics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sophia C. Systems Change Coordinator ### "I highly recommend ClientTrack for your HMIS!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 7, 2015 PROS - Logic: Being able to build logic into the workflow makes ClientTrack very client friendly. - Data Explorer: I am able to do the data component of my job because of data explorer. It is an easy way to create ad hoc reports. The visualization is amazing. - Friendly Customer Service: Everyone I have worked with at ClientTrack has been very knowledgeable and nice. - Emails: The ability to email referrals is excellent! - Customizability: (