Therasoft Online

Therasoft Online

4.5 / 5 261 reviews

Who Uses This Software?

Therasoft clients include psychologists, psychiatrists, social workers, marriage Family therapists, licensed counselors, Life Coaches and addictions counselors as well as interns under supervision.


Average Ratings

261 Reviews
Value
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Therasoft Online
  • www.therasoftonline.com
  • Founded 2008
  • United States

About Therasoft Online

Therasoft now offers Credentialing services. Therasoft Lite Practice management is only $19 a month per therapist. Struggling with your UNPAID CLAIMS? Try our Receivables Management service. The ONLY practice management solution with Marketing, Management, Clinical and Billing in one COMPREHENSIVE package. A professional website. Integrated Secure Video. Credit card processing. Go mobile with our free Apps for Android and iOS. Even includes a Free listing in our Find a Therapist directory.


Therasoft Online Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Therasoft Online Reviews Recently Reviewed!


Liking Therasoft more and more after more than a year

Sep 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive.

2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations.

3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show.

4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust.

5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving.

Cons: Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed.

Overall: I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me!

Comments and Suggestions

Apr 23, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Therasoft takes advantage of web-based technology and the "cloud" environment in three major ways: First, the system seamlessly integrates appointments and calendar functions, billing functions (electronic billing, electronic EOBs), credit card, and EMR chart components. Second, the Therasoft system integrates the familiar features of, and interfaces with, popular information management systems like Google Apps, as well as the convenient features of many PDAs. Third, Therasoft builds in the modular flexibility which is needed for the diverse user settings; users can modify intake forms and procedures, upload their own data (including faxes and other images), and post their own custom forms to patient charts. Users can also generate a variety of database reports. Therasoft also integrates with manual billing and electronic billing processing services,and patient eligibility and benefits certification services.

Cons: The biggest con of the Therasoft system is that it is on the cutting edge of web-based systems and is, consequently rough around a few edges. Whereas all the components operate as advertised, there are idiosyncrasies within functions that one wishes were more smoothly operational. For example, Therasoft provides an innovative display method for the main calendar that allows users to see, at a glance, the status of every appointment and allows single click updates of attendance, billing, and insurance functions. However, changing appointment characteristics (for example repeat appointment changes) can involve an unnecessarily complex series of steps. Similarly, the vast array of operations and data displays available for patients can be overwhelming for first time users. Fortunately, Therasoft provides free hands-on training for new users.

Overall: Therasoft offers a sophisticated integration of all the main functions of a busy psychotherapy practice and is scalable to the size of the practice. The software itself incorporates easy user access to functions, customization of documents and the ability to upload your own documents. It is state-of-the-art in terms of web usage, HIPAA security & backup, and integration with external software and human billing systems. They provide a good cost-benefit ratio, especially since one does not have to download or maintain software on one's own computer. The current version is in its final development stages which provides a few rough edges but is full functionality. Fortunately the strength of the design and implementation so far suggest that a smoothly running, user-friendly system is just around the corner.

Therasoft handles most of our needs but has flaws

Aug 18, 2015
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - it electronically handles insurance, it autofills, customer service is always helpful, the programming department is always willing to make changes to better fit our needs, they are ICD-10 ready! :)

Cons - it is not very user friendly.

We have a very unique practice, so I understand that finding software for our particular needs is going to be tricky. I appreciate all that therasoft does to try and meet the needs of our practice. At our practice we run several group therapy sessions. Finding individuals in the groups is ridiculously difficult. We have to know the name and date of the group in order to find a particular individual. Ideally we should be able to find the client under the 'individual' tab, and there should be a list of appointment as well as group therapy schedule. We also have several clients that have their bills paid by a third party. Some of them like to share the cost. Therasoft is incapable of accurately splitting the bill. We have tried using the provided percentage option, and it does not calculate accurately. We would also like to be able to put money on deposit and have it held for that particular date. (For example, we have had clients pay for the full session before we know if insurance will cover the cost. It would be nice to be able to put that money on deposit, but have it held for only that session date (obviously, with the option to easily move it to another day).) When there is money just sitting in the deposit account it is difficult to know when it got placed there and why it is placed there. We also have had several customer complains in regards to the bill. It is difficult for them to read and understand. It is also difficult for us when they tear off the bottom portion and mail it into us, it does not give any dates that that bill is in regards to. It would also be nice to be able to edit a payment once it has been added. There have been several times when I enter in the payment information, only to discover after the fact that I put in the wrong date, or the wrong transaction number, then I have to delete the whole payment and start over.

Overall, we use therasoft because it is the best software for our billing needs. However, I do feel like it is challenging to get around. We actually use a secondary software program for our therapists and clients to keep track of appointments because of the way it looks, its ease of use, and the ability for clients to book their own appointments online.

Vendor Response

by Therasoft Online on August 18, 2015

Thank you for your detailed response, Jeni! Our client's input helps us grow and improve. I know that we have spoken about some of your concerns in the past and addressed some that you had. We do have some great improvements in the works. I think those will address more of the items you have mentioned. Let me know if you would like to schedule some time to meet to discuss things further.

Great for basic services, the customer services is awesome but could use some improvements

Aug 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very focused towards the private therapist who deals a little or not at all with insurance. It is very easy to schedule an appointment and bill to insurance. They also work with you to help get the EOB's integrated and EFT set up so receiving payments is super easy too. The drop down menus are easy to navigate and pretty straight forward. They also give you some reports that are helpful to maintain a healthy business and provide training videos on some functions that aren't intuitive.

Cons: From a legal and financial standpoint, things could be improved. The software is very focused on documentation the clinical side of things but not the financial. There is currently no way to record credit card payments if you don't use their system other then the "other" selection. It does not record changes made in the system to the patients payment accounts (ie insurance paid but then took back the money, you delete all record of payment and have to keep a paper copy to remember what happened). While you can make a note on a specific date of service, there is no place to record a financial based note that effects the whole account (ie patient called to complain about whole bill, here is what we did). It would be nice if the system moved something from insurance to patient responsibility only after you record a payment from the insurance, but they system does it whenever so you have to review all invoices to make sure they are truly for the patient to pay. It would be nice if they improved the ease of: viewing patient balance, pull report for what is pending to insurance, re-bill claims to insurance and/or a new insurance, provide tracking in the system so instead of deleting things, you would "back it out", and provided a place to scan outside records so we don't have to keep paper charts with the electronic ones.

Overall: My recommendation of the software depends on the size of the business utilizing it. For 1 or two provider businesses that are not or do very little with insurance, it is great

Therasoft is a personal assistant for the disorganized therapist!

Apr 06, 2010
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The program is comprehensive-from start to finish. Registering the client is very easy and the forms automatically put information in the system where I need it. The billing is very easy and really is one just one click! The treatment plan section does help simplify and organize my work with clients. The system is very smart and easy to use once you learn all the details and all it has to offer. I'm still discovering new features all the time that helps to make my life easier. INNOVATIVE is the main word to describe this system.

Cons: The calendar squares are too small. I wish that I could click on a client's name and then be in their individual system with a VERTICAL list of their personal info, assessment, tx plan, medication,progress notes, discharge summary, and payments. This would be an easier set up as I often get confused having to click all aroundclient lists when working on one client's information. Therasoft definately needs a medication section with history, dosage, side effects-it would be great if the current med list AUTOMATICALLY populated each progress note and that it could be amended right there instead of having to rewrite the meds each time. I wish that I could view a ROLLING screen of the progress notes instead of having to click between screens from different dates of treatment. Therasoft desperately needs a Help tab to answer quick questions about using certain features. Despite these limitations, I bet these features will be added VERY soon given the responsiveness of the company.

Overall: Overall the program offers the therapist a way to organize his/her work. It helps me to dot my i's and cross my t's so that in the event of an audit I know that I have collected all of the required information. The support staff have been very responsive and willing to take the time to answer questions. Therasoft is a company that is willing to implement the suggestions given by its clients and that it is working to continuously improve their product to provide the best practice management system available.Overall, the Therasoft saves me time and provides with peace of mind that I have all the information I need to have a complete client medical record. I have recommended this program to others and think that as long as the monthly cost stays equal to what I get paid by the insurance for one session then I will continue to be a faithful follower.

Therasoft EASILY & COMFORTABLY meets ALL OF MY NEEDS as a solo practitioner. Major Kudos!

Mar 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how help is so available from the support staff. Not only are they knowledgeable but for less tech-savvy individuals like me, they are patient and provide guidance in a manner that helps build my confidence in going forward. The program is very user-friendly and intuitive. Therasoft has also done an excellent job in providing ( as well as anticipating ) all of the ingredients necessary to run a successful a practice; it is right at your fingertips. The scheduling of appointments, billing, therapy notes, CPT codes, DSM 5 diagnoses, as well as an app for your phone that can provide your entire client list, contact numbers, and daily appointments. They are even introducing video therapy sessions/conferencing and electronic billing (for an additional yearly charge scaled to the size of your practice). In brief, I am totally satisfied and would DEFINITELY encourage any practitioner to try their free 30 day trial......you will NOT be disappointed :-)!!!

Cons: Perhaps, in the future, Therasoft might consider developing a platform to dictate notes and appointments instead of my having to type them (for the computer as well as for the app)......just a thought.

Overall: It has helped me to be better organized and thus feel less stressed. Having everything now available in my telephone app is the icing on top of the Therasoft cake. The creator of this program and his/her hand picked staff deserve my heartfelt thanks!!!!

Vendor Response

by Therasoft Online on March 06, 2018

Hi there!

Thank you so much for the kind review we sure appreciate it.
I wanted to let you know we do have this option to dictate. Give me a call 888-435-8203, and I can teach you how to-do this.
You will need to download dragon dictate and also have you checked out our app? it's called Thersoft download this in your app store on your phone and you can dictate on their as well.

Again thank you for the review.
We are very excited to be a part of your practice and help you be successful.
Petra Vaughn

Great features, needs work.

Aug 18, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: It's difficult to think of a more comprehensive software available for therapists to run a private practice, in terms of variability of options for charting, assessments, and treatment plans. It also excels in terms of its intuitive interface from the calendar, which makes it very easy for new therapists to learn. We've been using Therasoft for over three and a half years and, on the whole, have a limited number of complaints, but the complaints we do have are significant.

The first problem area would be in terms of tracking aging claims. There is no clear and comprehensive way to manage aging claims in Therasoft. While there are multiple areas to manage claims from within Therasoft, there exists no simple way to manage bulk claims, aside from cobbling together effective methodology from the various reports that Therasoft generates in the form of excel spreadsheets.

The second area that I would give Therasoft poor marks in would be in relationship to secondary insurances, as Therasoft offers no mechanism to track secondary insurance claims. While we've developed our own internal procedures for tracking these, it currently can¿t be done with Therasoft alone.

In addition, Therasoft offers its own merchant account for credit card transactions. Unfortunately, Therasoft's merchant account services offer no itemized report for what you are being charged on a per transaction basis. The reports available within Therasoft often seem to disagree with one another and do not always match bank account deposits. While I have called and emailed about this, it has never been fully resolved and remains an ongoing problem.

Which leads me to my final criticism. Responsiveness. While I have to give really high marks to Petra, Irina, and Gene over at Therasoft (they are super-helpful for day to day challenges that might arise), problems related to Therasoft's functionality are rarely addressed in a timely manner. Jas is the only person within Therasoft that seems to have the ability to edit, alter, or fix Therasoft when it comes to matters of core functionality, and his responsiveness has become increasingly limited.

Therasoft offers a better array of exceptional components than most of the competition does, despite my above complaints, and I still believe they offer enough functionality to make their software my first choice, though I think it worth a prospective customer's time to investigate the needs of their practice before making a decision.

THERASOFT IS A LIFE SAVER FOR A SOLO PRACTIONER

Aug 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * offers so many administrative, billing, and clinical tools that help me stay organized and manage my time well

* has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues

* is HIPPA compliant

* is very affordable and cost effective

* could transition to electronic records and utilize different components of the program at my own pace

Cons: * when i started, the video tutorials on how to use the different tools were minimal and i relied heavily on customer support; thankfully, this has changed over the months; step-by-step teaching tutorials are very helpful in learning how to use this comprehensive system; this along side the excellent customer support greatly reduces the frustration and the ability to stick with the learning process

* the accounting program is functional but somewhat confusing, especially the ability to track client payments

Overall: see above

Buyer beware!

May 11, 2011
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Pros: Very comprehensive feature list that covers all of what I would like in a practice management/ emr program. They have thought through and produced a package that integrates what is needed. However, there are some serious problems with the software and company to be aware of.

Cons: The biggest problem is the overall flow of the software. It requires you to select a function and then the client, rather than tracking one client through all functions as most therapists and other software do (i.e. mark attendance, write a note, collect fee, schedule next session, then move on to the next client). I lasted one day before I quite. The lack of a free trial and no screen shots should have been my first clue. The complexity and poor ergonomics of the software make the use of all the features frustrating and a hinderance. The software is full of errors in the menus and their mobile app for scheduling still does not work after months of reporting the problem. After investing hours of my time training and learning just the basics of the software, it was clearly not going to work for me. After giving more of my time to give them a detailed review I was told that they would not refund any of the $760 spent getting up to speed on something I never was able to use. Wow!!

Overall: You better be sure this software is tolerable to you before you buy it which, honestly, you can't be sure until you pay your money to try. Be prepared to be out at least $500 dollars if you change your mind because by the time you learn the program and change your mind, you will be out of their "policy window" for any refund. Clever strategy on their part financially, but a horrid way to treat a (now former) customer.

Vendor Response

by Therasoft Online on May 19, 2011

We are sorry to see this review. Here is someone that signed up in Jan 2011, was using the system as recently as May 2011. Even made three monthly payments after the initial free month. We stand behind our product and continue to honor the 30 day money back guarantee as well as no termination fees. We respect our customers feedback and try our best to accommodate every request but it is impossible to please everyone.

I have used this system for over a year. I honestly don't have any complaints about this system.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having everything bundled with one company.

I like the convenience that this service provides having access to records on any device connected to the internet without having the records stored on that device.

I think they go far beyond my expectations for any customer service with the time they took teaching me about the system all the way through. I can still contact my customer service rep today and she would be there to answer any of my questions.

The system is easy to use and includes absolutely everything I need for my small private practice from website, records, I can store educational materials, They have added hippa compliant video services but I have not used them, I can even let them become my billing department and have yet to have any issues with insurance.

Cons: I wasn't a fan of the mobile app, it just felt different to me but I can very easily open it up in a web browser on any device so not that big of a deal.

Overall: Easy to use and allows me to focus on other priorities

Vendor Response

by Therasoft Online on September 14, 2017

Hi Robert!
Thanks for taking the time to review the software. Working with you has been great!

Tiffany

Excellent, simple and intuitive software, and great people to work with.

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simply put, since I made the decision to utilize Therasoft, my productivity has gone up by an average of 6-7 clients per week. Therasoft removes the frustration of dealing with insurance, posting payments, etc., and allows me to focus on marketing and on providing sound, quality care. They are excellent people to work with, and many have been or are in the helping field themselves, which help provide a strong degree of empathy with my work needs. The progress note templates and treatment plan templates are excellent, their website services are equally excellent, and the calendar and appointment reminder elements to the software are fantastic. My clients appreciate the reminders sent via text or email or both. For clients who choose to file super-bills themselves or have out of network requests, Therasoft makes that process simple as well. Literally, with the click of a button, you can send a super bill, send out billing statements, keep track of referral sources, etc. Essentially, there isn't a business need for billing, documentation, appointment setting/keeping/reminding that Therasoft has not been able to help me with. The transition from DSM IV to V was made far less stressful with Therasoft's reverse engineered tool to find ICD-10 codes according to DSM IV codes.

The only con I've experienced is their server gets overloaded at times, so logging in or saving information can be delayed a bit, but a quick browser refresh tends to solve that issue. The other con is that I, like many of us when we first start out on our own, tried to cut cost and do all the billing myself. However, as I previously stated, with the extra clients I'm able to see as a result of Therasoft taking on the dirty work for me, the Enhanced Billing Services more than pay for themselves. They even audited my past work and found money I would not have known to look for.

I cannot say enough about this company. The product is effective and easy to use, and the people who run it are kind, patient and will take the time necessary to ensure you feel comfortable. Please strongly consider utilizing Therasoft not only for their documentation and appointment calendar elements, but also their website design and enhanced billing elements.

Vendor Response

by Therasoft Online on April 11, 2016

Thank you Michael for the great review! It is always a pleasure to work with you.

Efficient use of data from registration, to notes to billing.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Efficient use of record keeping. Easy accessibility with the phone app. I appreciate how you can add insurance instead of only having a record of one insurance. I appreciate how the Therasoft includes insurance feedback about amount paid and amount owed for each session.

Cons: More efficiency. There are multiple clicks. So when I click regarding registration, I wait a while before I can click bill insurance. I wonder if any of the buttons can be grouped or quicker without delay? Its hard dealing with any lag time at the end of the day or between doing other tasks. I would also appreciate more efficiency when I call for help. Most often someone is not available and when I can a call back-its at a random time and the person does not address my question over voice mail, nor gives me a specific time that I can reach that person. So theres some frustration around accessibility for help. Once I reach someone, the service is great.

I depend on Therasoft Online to run my practice. I have been using it for 8+ years.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does so many things from documenting the client's first contact to the initial assessment to the treatment plan and the progress notes. It allows me to send text message reminders which the client's love. I have not implemented the tele-mental health program yet but know it is there. I now have gone paper free and have all information scanned in to the documents and notes tabs.

Cons: The main weakness has been with A/R (accounts receivable) but now they have a service for that area and I am trying it out.

Overall: Ease of use for staff and clients. I have gone from a solo practice to a group practice using it. I am in process of having my group practice acquired by another company and hope they will continue to use it.

Vendor Response

by Therasoft Online on August 30, 2017

Thank you so much for the wonderful review, and also being a customer for over 8 years,
We sure appreciate you!

I am glad that you are trying out the A/R program, I believe you will see amazing things.

Best,
Petra

We have been using Therasoft since 2012, it works well for our practice.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has consistently improved over the years. This is important because the electronic environment has changed as well. With changes in electronics and in state laws, Therasoft has maintained the ability to change with the environment.

Cons: Sometimes the system runs rather slow. I would blame my WiFi system, but this is a true statement for more than one WiFi system. But overall, it is an excellent program.

Overall: It takes care of all the requirements to keep client notes for the state of Texas. It also handles a number of insurance companies and their required filing and payments.

Vendor Response

by Therasoft Online on August 30, 2017

Thank you so much for the great review, give us a call and we can look at possibly why it is running slow for you.
We always strive to make things run faster, maybe we can do some changes on our side to make things run smoother.
Give us a call at 888-435-8203 and talk to a support staff we are always so excited to help someone out.
Thank you for being such a loyal customer all these years!

Therasoft Online Works for Me

Sep 19, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For most of my career, I have not had to deal with the nuts and bolts of a private therapy practice. I had either been employed by a group that provided all support services, or I contracted with a practice management service which did everything for me. All I had to do was my clinical work. But with the ever shrinking reimbursements from insurance companies, I was forced to cut overhead costs in order to make it in a private practice. That is where Therasoft Online has been a life saver!

Therasoft Online is a comprehensive practice management service that allows me to do my own scheduling, billing, bookkeeping, digital therapy notes, practice analysis, report writing, referral source maintenance, client communication and more that I have yet to discover, all from my office computer, or from any computer with a secure internet connection. I am able to save from $450 to $700 each month by doing tasks that I used to pay for without Therasoft Online. Depending on my work load, which ranges from 30-42 clients each week, I spend 2 to 5 hours per week on my practice business,, most done from home on weekends or after hours. And I can get a lot done in those open hours between appointments!

There is a lot to learn about practice management, and I was totally "green" to this aspect of my work. I have to say that I have proven to be a slow study in becoming familiar with the many aspects of "running this railroad". The Therasoft system was at first very confusing, complex and at times intimidating to me. Someone with a better starting familiarity with office procedures would likely have less difficulty than I did. But the support staff at Therasoft Online has been VERY responsive to my needs, and have been very patient with helping me learn the system.

Therasoft pricing is what really sold me on the service. If I want it, I can opt in for more hands-on management of insurance claims and follow-ups, but at less expense than I had before.

I recommend Therasoft Online to any Private Mental Health Practice, regardless of size. I am a sole provider, but the same services that I enjoy are available to group practices also.

I love having every aspect of my practice in one place!

Aug 18, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've used Therasoft Online for several years and I'm very happy overall. There are many pros, but I appreciate knowing my HIPPA compliance is covered. I love having insurance filing be so quick and easy. All billing payments, whether from insurance or credit cards, are automatically credited to the client's account. That is a huge time saver! I love the 1 page attendance, payment, insurance file, progress note. Perfect! In terms of customer service, Jas, Irina and Petra have been responsive and wonderful! Others seem to need more training to be able to answer questions. The credit card processing rates are fair, as are Therasoft's fees. There is cheaper software, but they don't seem to include as many features. I believe Therasoft covers everything.

Overall, my only con is that it's often not aesthetically pleasing, but I feel that its getting somewhat better. Buttons/boxes/fonts/colors/flow of use are not very elegant or intuitive. There is a huge learning curve in using it! I'll be specific about other cons, in hopes that they can be easily changed.

I'd like to find tutorial videos for all the features (i.e. how to set up groups/sessions-it's confusing).

I'd like a photo to pop up of each type of report. They have similar names and I have to create many before I find the one layout I need. The reports could also be more aesthetically pleasing.



Sessions can't be deleted without first deleting the payment then going to the attendance tab and deleting again. I'd like to see attendance be cancelled/deleted while the payment is maintained/moved to deposit. Sessions can't be deleted from the mobile app.

There was a time when my insurance claims were being hung up in Emdeon and I had no knowledge of Emdeon or it's role - again a tutorial would be good. I lost money in this situation. Maybe if a claim gets hung up there, an alert would appear in Therasoft notifying that something needed to be addressed.

I would like to be able to customize my website myself (like I could do with Intuit) Having access to a templet where I could post seasonal announcements, change photos, etc. would be great!

Our first EHR, like the clinical and billing capabilities, but some problems still not fixed.

Aug 17, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We like the combination of clinical and billing features, thus streamlining our processes. Problems with supervisor signatures lines appearing on fully licensed psychologist's Standard progress notes when printed have not been corrected in TWO YEARS in spite of promises, "The developers are working on it."

For those of us using your back office enchanced billing, I would like to see reports (graph and text) showing the $ health of the clinical practice and collections: re total $ collections, ratio of $ and % of collections to $ and % of collectibles , $ and % of write-offs and adjustments, outstanding AR, average collected per CPT code.

Also, current progress notes do not have a non-billable, non-attendance option for a note (e.g., content of phone conversation) that would appear chronologically with all the other progress notes. There should be that option.

When we started up in July 2015, we were advised that it would be quite possible to combine our old AR with the new Therasoft AR, even though our old AR had to be manually entered for each established patient. This was a FIASCO and cost us thousands of dollars in lost AR and problems with maintaining the good will of our clients because of billing errors. We followed Jas' advice but he over-promised. Advise your clients to bring a balance forward from the old AR and leave it at that. We are just now recovering from that problem from four years ago! This problem also undermined our confidence in Therasoft's ability to deliver on promises.

I would also like to learn more about Therasoft's reporting capabilities. Perhaps an advanced practice training for experienced users who can come together face to face and learn of the program's other capabilities when it comes to managing a practice, reviewing the financials, , streamlining reports, etc.

Your enchanced billing collection fees are reasonable. We have decided to use this service because of the redundancy built into your staffing capabilities, Gene and staff working hard in getting our AR down and more current, and following up on problem accounts.

I have been this Therasoft since 2011. Nothing but pleased at their growth and customer service

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All features. Mostly calendar, assessment forms and history. Keeps us on track and sends reminders to the clients. I dont use the client portal which seems impractical for me. colored icons are attractive and easy to use. They did my website and I am very pleased with it.

Cons: Reports can improve. I like the reminders. Some more simplicity with client portal use. Customer service and staff need to introduce when necessary so we know who is incharge of the portfolios.

Billing plus can be in house. Billing and other reports can be better. The secure payment offer is convenient but too costly and complicated. It can be cheaper as there are cheaper vendors. LIKE CAYAN . Which is a whole saler.

Overall: I said it earlier

Easy to use software with great customer support.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use the system daily for all my office management needs. The calendar system with email reminders for clients is one of my favorite features. The ease of submitting payment and completing a clinical note at time of service has streamlined my practice.

Cons: Some of the reports for credit card charges and superbills are not as user friendly. For example, I wish I could send superbills to an alternative email address.

Vendor Response

by Therasoft Online on August 30, 2017

Hi there!

Did you know that on the registration page that you can send the superbill to two different email address?
All you need to do is on the registration page insert a comma in between two email address and then when you send the super bill from the reports tab you will get a popup that you can check which emails or send to both emails, if you have any questions or need further guidance please call our support team at 888-435-8203 and we can walk you through this.

Thank you for the great review,
Petra

Great & Improvements are needed

Aug 17, 2015
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: The pros

- its the best software out there at this time.

-helpers are friendly and some are very informative and responsive

-love that it receives info back from insurance regarding payments.

Cons

-The delay in response times to tickets in unacceptable. There have been times when there was no response. I wish there was no ticket system. counselors are on a crunch time schedule and to pay a lot of money and to not have the person who answers the call help you- is very irritating.

-Its disappointing that the syncing device is very limited. Its mostly limited to calendar and payment. Theres no ability to delete an appt in order to make another one.

-Its hard to record a canceled appt in the calendar and scheduled appt in the same slot. This makes it unclear for record keeping. So calendar needs to be able to hold to appts per slot.

-Case note needs improving- to include auto set what type of note and to allow for some prefabricated sentences. Like appt scheduled in one week.

-Sometimes something in the summarized report doesn't match the data of the client and Im not sure why, but Ive had to call a few times to have it manually changed

-I need to search clients by first name as an option to last name.

-Over all there needs to be a decrease to the number of clicks, but I love the "to do" info that displays on each appt in the calendar.

-I wish there was an option to self-identify additional numbers, like- Husband, daughter, etc. Often I have children as a client and can only put in cell and home phone. This is not convenient, as theres no way to record who's cell number that is.

_AZ requires that each form has a confidentiality statement: *** Confidential ¿ contains Privileged Communication protected under A.R.S. 32-3283 and ***Federal Confidentiality Rules (42 CFR Part 2 & 45 CFR Parts 160 & 164) ¿ Unauthorized disclosure is prohibited***So I recommend leaving a template notation area for forms.

Everything a clinician needs for practice management

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to do everything to run my practice from appointments, documentation, marketing, and billing. I have tried several other software programs prior to Therasoft Online and had to piece mill other programs to make it all work. With Therasoft I don't have to use any other program to fulfill my needs. My clients like the ability to register and schedule their own appointments for convenience. I like the ability to have online sessions for clients that cannot travel to the office. The mobile app for clinicians is very user friendly and provides more features than other softwares I have used. Whenever I have a question or problem the team is readily available and responsive.

Cons: The price is a little higher than other EHR software, however the features are worth it in the end.

Overall: Being able to run and manage my practice more efficiently.

Vendor Response

by Therasoft Online on August 22, 2017

Hi Taurus,
Thank you so much for the review. We truly value your thoughts!
Thanks, Tiffany

The support system is excellent.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of using it. It has everything. I need at my finger tips. I can look at a glance to see client status. That they attended session, they paid for session and notes on session completed. I can easily see outstanding balances on individual clients as well as over all summary of outstanding money owed. I do not take insurance so I can not comment on that part of the program however it looks straight forward as far as ease.

Vendor Response

by Therasoft Online on September 18, 2017

Hello Leslie!
Thank you for taking the time to review the software. We've enjoyed the journey with you for the last 7 years and hope to enjoy the NEXT 7 with you as well!

Tiffany

Not Happy Anymore

Aug 15, 2018
2/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I like all the functions of the software.

Cons: Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed.

Overall: Not so great anymore.

Excellent product, excellent customer service

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very user friendly. The price point is excellent. Customer service has always been extremely accommodating - knowledgeable, friendly, and go above-and-beyond what would be expected.

Cons: Our only complaint has been the inability to add in customized forms such as in-take, treatment forms, etc.

Vendor Response

by Therasoft Online on September 14, 2017

Hi Kathy!
Thanks for taking the time to review the software, We have recently added a feature to allow the clients to complete and sign customized intake forms. I've just sent you an email regarding this. We value our users opinions and try to accommodate the needs of our users whenever possible, I hope you enjoy your day!

Tiffany

Without this software and the people supporting it, my practice would suffer greatly.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, multifunctionality, and the support staff in the A/R department; without them, I would suffer financially, as my focus remains on my clients as opposed to my earnings. Without their efforts and consistent support, I would know little to nothing about what is needed in order to submit claims and deal with insurance companies.

Cons: Given that I employ the calendar for both professional and personal use, I'd like to have the ability to more easily overlap sessions and personal events.

Overall: My practice is efficient and I am able to handle all aspects of practice management.

Therasoft works very well, lots of reports and easy to use.

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The scheduling is easy, good reports , over the years many new features have been added making it more useful.

Cons: The only con I would state is being able to review past notes. There are a lot of clicks to go from note to note.

Vendor Response

by Therasoft Online on August 30, 2017

Hi there!

Thank you for the great review, we always love to hear the good things and even the things that you are struggling with, this makes Therasoft a much better software because we are hear to listen to you and meet the needs we can.

Call us on our support line and we could help you with the viewing of prior notes, maybe even make a change that makes things easier for you.
Our number is 888-435-8203.
Petra
Petra

therasoft review

Apr 16, 2017
5/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: mobile features (dictation and notes via mobile device

Cons: too complicated, not user friendly. Treatment plans and assessments does not measure up to other practice management programs.

Overall: complete and comprehensive application, not user friendly, reports are difficult and is not rendered in clear narrative much corrections are needed by user. Too much time spent entering info and correcting info into readable narrative.

Recommendations to other buyers: Review other practice management programs and try to make therasoft more user friendly. I would switch programs but have stored more than 600 patients in therasoft. if the info/data can be sync with other practice management programs I would quit Therasoft.

Excellent Service

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We especially like the ability to enter, store and retrieve documents and information on the electronic record.

Cons: Can be a bit cumbersome setting up insurers, coordinating emdeon and insurer electronic filing and payment process. But once it is in place, it is great.

Overall: We have recommended this product / service to many clinicians in our area.

Vendor Response

by Therasoft Online on August 30, 2017

Thank you for the referrals and also the great review, we know at times there can be some roadblocks and that is why we are here to help you through those. We appreciate you as a customer and love the feedback makes us grow as a team and so does the software.

Best,
Petra

I like the system and it meets my needs. It is affordable and that is important as well.

Aug 22, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing

Cons: I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance.

Overall: All-in-one place for services.

using Therasoft since April 2016. it is a very functional full practice management product.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the availability and responsiveness of customer services. there are many templates for most any type of client interaction. this product is just perfect for a single provider or a growing practice.

Cons: the treatment plans a little tedious to complete. iIthink that product can do sooo much, it is a bit overwhelming initially and takes some time to customize it for my practice...but that is a pro too

Overall: Therasoft helps me stay organized. I love one platform for documentation, billing, etc.

Vendor Response

by Therasoft Online on August 30, 2017

Thank you for the great review, we understand the treatment plan has a lot of details and sometimes it can be overwhelming but we do have suggestions on the treatment plan to help you save time, if you need help with this please call our support team at 888-435-8203.

Billing, clinical documentation, marketing, scheduling.....Therasoft helps do it all successfully.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is excellent. Every single person we have worked with has been amazing. They are professional, available and respond quickly every time. They have gone above and beyond in assisting us in successfully using the program to our benefit.

Cons: The deposit account has caused some issues for us. Probably a user issue, not a system issue. I would prefer just a client credit account that would not prohibit us from entering in any insurance payment when we need to.

Vendor Response

by Therasoft Online on September 14, 2017

Hi Debi,

It has sincerely been a pleasure working with your office! If you can, please email me some times you're available to chat about how you might be able to make the deposit account work better for the practice.

Tiffany

Best up-and-coming software for Psychologists and Mental Healthcare Workers!!!

Apr 05, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: *Excellent customer service with quick response time to your questions and concerns. If they do not have an answer to your question, they research it until they do and follow-up with you quickly.

*Amazing competitive rates.

*Great software features such as, but not limited to: Direct links to pre-register your patients from your website, easy-to-use scheduling calendar, inter-office messaging system, ability to upload patient records and insurance cards, ability to keep track of authorizations and pre-certifications, and the ability to charge patient's credit cards directly through TheraSoft with First Data Merchant.

*Iphone app

*Remote access to your patients' accounts no matter where you are at.

*Extremely user-friendly filing of electronic or paper claims submission.

Cons: *The accounting reports could be better in regards to end of month reporting (insurance plus patient payments).

*Billing statements can be very time consuming if you deal with a lot of divorced parents and have to seperate the bill up between parties.

*Sometimes the authorization tracking system is off and inaccurate and it does not alert you when you are low on visits.

Overall: We have been using TheraSoft for approximately a year now and have been very pleased with its overall performance. You cannot beat their outstanding customer service and software features for such a great price! I highly recommend trying this company out.

If I didn't have this software and the people supporting it, my practice would suffer greatly.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its multifunctionality, ease of use, and intuitive interface. I'm also appreciative of the "help" section, in that responses are quickly found to any questions I might have about the application.

Cons: Not being able to easily overlap appointments and/or sessions, as I use the Therasoft calendar as both a personal and professional one.

Overall: My practice is easily managed and streamlined, leaving me able to focus on the functional work rather than the back-end management of the practice.

Lots of Steps

Aug 18, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Thus far, we have been fairly satisfied with our experience with Therasoft. The pros have been being able to bill insurance directly and in just a few clicks. I also enjoy that we can develop treatment plans (all though I think some more finessing could be done there), send assessments to clients online (LOVE this feature), as well as having the ability to remind clients of appointments via email and text.

Cons would probably be the lack of ease at billing secondary insurance companies. I don't like having to print things off, then delete claims. Too many steps and too much time to take to do this. I also have not been satisfied with how billing is handled. Initially we were able to be billed automatically and our cards charged. Now I have to pay w/a card EACH month. I know, first world problems....but it was nice having an automatic payment set up. It's frustrating that this isn't an option anymore. Treatment Plans would be improved by autosuggesting treatment options specific for the client's diagnosis. This was one thing that Therascribe did that we really enjoyed. This is a little con too, but the eye appeal of Therasoft is not very high....some fine tuning on web design would be nice. (little things, but you asked for an honest review....) Overall, it's working fairly well. Having training videos available for specific issues that come up recurrently, that we can watch at our leisure, would be beneficial too.

Vendor Response

by Therasoft Online on August 18, 2015

Thank you for your review Kristina! We believe that we can address some of your concerns. We currently have a lot of improvements underway, which may address some of your concerns. Thank you again for taking the time to write a review.

Therasoft Online Streamlines the Business Aspect of Private Practice

Sep 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Therasoft is easy to use. It not only has an easy to use progress note, but also tracks accounting aspects of your business. Therasoft also has billing that you can send statements to your clients each month. I also like that notes can repopulate from the week before.

Cons: sometimes moving from screen to screen takes too long.

Overall: Therasoft on line makes it easier to keep track of appointments, keep track of payments, and easy to send claims.

Vendor Response

by Therasoft Online on September 17, 2018

Thanks for the great review.
Call us sometime and we can teach you a trick on the screen to screen moves!

Therasoft Team

Calendar, therapy notes, and assessments are easy to use on both phone and computer.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Notes, calendar, and assessments- easy to use. There is an option to confirm attendance, write note, and submit billing within one screen.

Cons: Difficult to set up billing, not easy to resolve issues or track. It is also difficult to submit secondary claims.

Vendor Response

by Therasoft Online on January 04, 2018

Hi there,

Thank you for the review.
I understand the issue with transmission of secondary is because of the process of how secondary can be billed, the insurance company however changes the claim number when the first claim goes through so they require a mailed hcfa to the secondary. Also I believe that you have some issues with Medicare that can be resolved with some changes to how your credentialed. We know have a credentialing department that can help you with these changes if you are interested.
Please give us a call so we can help you get this resolved. 888-435-8203.
Again thank you for your feedback.

I am most appreciative of the continued improvements made to the site.

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the pre-registration feature, claims management, integrated website, merchant account, documentation features - but mostly I like the support. One tech, Tiffany P. has been particularly helpful!

Cons: A list of suggested diagnostic codes based on intake questionnaires and assessments would be nice. There isn't much not to like!

Vendor Response

by Therasoft Online on August 31, 2017

Hi Mark!

We appreciate the feedback and look forward to many more years of working with you!

Misty

I find the system very easy to use, I can access it from anywhere, and I really appreciate support.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple, secure, cloud-based, comprehensive practice management software makes my work much easier to do on a daily basis, and allows me to focus on the clinical work.

Cons: Half-jokingly, I wish that it could do my paperwork for me! It also cannot demystify the insurance world with all of its ins and outs.

Overall: It allows me to focus on my clinical work and makes running the business as easy as possible from the practice management side.

Overall excellent

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, I find that it is easy to navigate and in general, it has all the functions that I need. I find the software primarily excellent for my practice needs.

Cons: I would like to see more variety of reports, specifically assessment and treatment that are not so lengthy. It would be great to have an option to have a pre-registration for families.

Overall: The software saves me time in terms of running my practice.

Easy to use but could be a bit more intuitive in design. Customer support is 5 Star all the way.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everyone I've spoken with have been courteous and knowledgeable. one od the Customer support representative in particular has been very accommodating and scheduling meetings for me to learn and get better at using the software. I really appreciate her professionalism. I declined several other EHR systems (Simple Practice, Therapynotes etc.) because they did not have support staff I could verbally speak with.

Cons: The registration process is not hard but I think in some ways could be a bit more intuitive. At times figuring out the payment processing part can be a little confusing but I think as I get more familiar with it that will change. Figuring out the online video counseling was a little more difficult than I expected. My clients had a hard time with it. Perhaps this is an area for improvement. Dealing with the pop ups or disabling pops was a pretty long process. The long email I received though helpful was an immediate turn off, because my first reaction was "Oh no, this is long and detailed email." But I was able to have the online session with my client. Another point to consider, I have had two or three experiences when I did call Therasoft but could not get anybody and 1 or 2 individuals who could not answer my questions, but I did not lose confidence because of my previous positive experiences with representative

and other staff.

Overall: Easy to process most of my payments.

Great customer support, innovative

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can do everything from one screen when I am writing notes, filing insurance, recording payments and recording attendance.

Cons: There is so much that I can do on it, that I still haven't learned all of its capabilities. The reports area is confusing to me. I don't know which one does what.

Overall: Ease of use, ability to file insurance and record notes quickly.

I've been using Therasoft for my business for seven years now, and I'm very pleased.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it does everything all in one place-- scheduling, billing, documenting... I also like that it is all online so I can access it from anywhere.

Cons: Sometimes it runs a bit slow for me when I'm in a hurry. These periods of it running slow don't seem to last long though.

Vendor Response

by Therasoft Online on October 27, 2017

Thank you Keri! We've loved working with you throughout the years and look forward to many more!

Often slow. Too slow to type notes between session. Not reliable to do work

Oct 01, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: All the features, cost, response from customer service staff, willingness to take modifications in consideration

Cons: Not consistent to depend on when you have a specific window to work. Will time you out, not allow you to log in, takes too long to reload pages, is cumbersome to complete notes in a timely manner between clients, often frustrating.

Wonderful product, fabulous staff, and constant improvements - great software!

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of scheduling and billing.

Cons: Inability to easily schedule overlapping events.

Overall: From the inception of my experience with Therasoft, the responsiveness, concern, and level of support delivered has always been exemplary. A company is always much more than it's product; it must be backed by capable and caring individuals with a eye toward the future. This is what I have found in Therasoft, and is the primary reason for my loyalty.

Great for the monthly fee usage

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Good Ease of use, good help with videos of how to use. customer assist was good for getting up and running when I knew little going into it. Great deal for a package per month

Cons: The billing upgrade was a short lived need and customer service worsened while separating back to the original software monthly charge of. agreement

This software is easy to navigate when needing several pieces of information.

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software is flexible and fits with how I want to use it. The support team is always helpful and patient with me.

Cons: The assessment documents are not as complete as I would like. I've encountered some problems in submitting claims.

Overall: It meets EMR requirements. It saves me space(less paper). It helps me to be more organized.

Great for solo practitioner!

Apr 05, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: I am a solo practitioner who does it all: I screen, do the intake and see my clients. I also do all the billing and send statements when necessary. I like to keep it simple, so I know that I do not use all the features I could in this program.

I love how it is web-based, because if I don't get the notes or insurance filing done at the office, I can do it at home. This helps me remain flexible and available for my family's needs.

Cons: I wish I had more training on it before I moved my practice and started using it, because I am so busy that I don't always get back to the areas I am having problems with.

However, that is more a negative about me and how I need to request more training time than an actual problem with Therasoft online.

I do wish that when I am entering in an Attendance of a session and then move to Payment screen that I'd still be in that client's file and not have to re-enter that client in the Payments page (and again in the Progress Notes page). You really have to pay attention or you might pay on the wrong person.

Overall: I have looked at several systems, but nothing as comprehensive as this for mental health professionals. Throw in the available HIPAA guide and you really have all that you need for practice management. I am currently talking with other mental health professionals about using it.

Everything I need in one simple program

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything I need in one simple to learn and use program

Overall: I have been using therasoft online for about 6 years now. The customer service is excellent and the quality of the program meets all of my professional needs. I can set appointments, clients payments, keep clients progress notes, intake forms, assessment. Everything I need to be in compliance and keep records secure.

Best business Investment We Have Made!

Apr 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our practice had tried 3 different software programs with great frustration. Each had some particular nuance they could hang their reputation on but never the whole package. In some instances they were trying to be all things to all groups. Others were so simple that they overlooked some critical features that required another software package. Then we discovered Therasoft! A company designed specifically for therapists! It covers it all. Calendar, billing, communication etc. and all HIPPA compliant. If you choose the enhanced billing you will come out way ahead. We made the mistake of thinking we could handle it all at a time when we were changing from single therapist to a group. Our bad!!! We now use the enhanced billing and our revenue has increased and outstanding claims is becoming a thing of the past.

Customer service is top shelf. The team at Therasoft...Petra, Keila, Tiffany, Gene, Kassandra are the most responsive group of people I have had the privilege to work with! In the early days of learning the software, Petra and Keila gave up a weekend to train me in the nuts and bolts. You don't find that in the industry today.

I would have given 5 stars for ease of use, but there is a learning curve and therapists aren't known for being the most tech savy ;). That said, I can speak on behalf of everyone in our practice, therapists and front office alike, that we are thrilled to be a part of the Therasoft family and they ours!

Vendor Response

by Therasoft Online on April 26, 2016

Thanks Christina! We love working with you too. :)

Finally a product that helps me help myself!

Apr 06, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Being a psychotherapist who has worked in a variety of treatment settings, I have worked with an seen many charting/organizing/payment options. From the old-school pen and paper to fancy software, none of them felt efficient and helpful beyond the basics. Why pay for basics when I can do basics myself? I recently started a group practice and researched software programs. I came across many of the programs I had seen previously but NONE of them allowed clinicians to do their work off-site...it all had to be done on in-house computers. Not only can this product be accessed from virtually anywhere, Therasoft is ten steps ahead by creating apps for iPhones and iPad's. Their product has thought of the things that is way beyond the basics, has helped to stream line my practice and supports my business in a way that facilitates me in doing what I do best...Therapy.

Cons: The only con I have to share is the aesthetic presentation of therasoft. I LOVE a sexy and modern looking software program. No cons with functionality, performance, ease.

Overall: I would HIGHLY recommend Therasoft to any mental health organization both large and small. Their customer service is top notch and they are committed to getting you set-up, satisfied and performing at peak.