# Page 3 | Therasoft Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Therasoft Online the right Mental Health solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86193/Therasoft-Online/reviews --- Therasoft Online 4.3 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 3 - Reviews of Therasoft Online ## Showing most helpful reviews Showing 51-75 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WR Wendy R. Licensed Psychologist/Owner Mental Health Care Used the software for: 2+ years ### "Above and beyond" March 15, 2020 5.0 Overall. Therasoft is working well as an EHR for my practice. I definitely recommend. Pros The \[SENSITIVE CONTENT HIDDEN\] and leadership team go above and beyond to help us utilize the software as fully as possible. Cons Because we treat children it would be nice to be able to send statements and communications to the responsible party with their name rather than to the child’s attention. Switched from [Shrinkrapt](https://www.capterra.com/p/86089/ShrinkRapt/) Exportable reporting Growing practice Review Source JG Jerome G. President Used the software for: ### "Our first EHR, like the clinical and billing capabilities, but some problems still not fixed. " August 18, 2015 4.0 We like the combination of clinical and billing features, thus streamlining our processes. Problems with supervisor signatures lines appearing on fully licensed psychologist's Standard progress notes when printed have not been corrected in TWO YEARS in spite of promises, "The developers are working on it." For those of us using your back office enchanced billing, I would like to see reports (graph and text) showing the $ health of the clinical practice and collections: re total $ collections, ratio of $ and % of collections to $ and % of collectibles , $ and % of write-offs and adjustments, outstanding AR, average collected per CPT code. Also, current progress notes do not have a non-billable, non-attendance option for a note (e.g., content of phone conversation) that would appear chronologically with all the other progress notes. There should be that option. When we started up in July 2015, we were advised that it would be quite possible to combine our old AR with the new Therasoft AR, even though our old AR had to be manually entered for each established patient. This was a FIASCO and cost us thousands of dollars in lost AR and problems with maintaining the good will of our clients because of billing errors. We followed Jas' advice but he over-promised. Advise your clients to bring a balance forward from the old AR and leave it at that. We are just now recovering from that problem from four years ago! This problem also undermined our confidence in Therasoft's ability to deliver on promises. I would also like to learn more about Therasoft's reporting capabilities. Perhaps an advanced practice training for experienced users who can come together face to face and learn of the program's other capabilities when it comes to managing a practice, reviewing the financials, , streamlining reports, etc. Your enchanced billing collection fees are reasonable. We have decided to use this service because of the redundancy built into your staffing capabilities, Gene and staff working hard in getting our AR down and more current, and following up on problem accounts. Review Source SP Sudha P. President and Practioner Mental Health Care Used the software for: 2+ years ### "I have been this Therasoft since 2011. Nothing but pleased at their growth and customer service" February 15, 2018 5.0 I said it earlier Pros All features. Mostly calendar, assessment forms and history. Keeps us on track and sends reminders to the clients. I dont use the client portal which seems impractical for me. colored icons are attractive and easy to use. They did my website and I am very pleased with it. Cons Reports can improve. I like the reminders. Some more simplicity with client portal use. Customer service and staff need to introduce when necessary so we know who is incharge of the portfolios. Billing plus can be in house. Billing and other reports can be better. The secure payment offer is convenient but too costly and complicated. It can be cheaper as there are cheaper vendors. LIKE CAYAN . Which is a whole saler. Review Source AE Angela E. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ongoing problems" August 11, 2020 2.0 My overall experience is one where I would tell everyone to get Therasoft and now I don't. Too many problems with video use, server down, program not running like it is suppose too. Now its costing me money as I have to reschedule or lose clients. Pros The functions are great. I also love how many of the functions help me with my business. I use the website, email, video and all the functions. Cons Its no longer reliable and I can't trust that it will work when its suppose too. Therasoft has been causing me more and more issues with its lack of reliability. Review Source Michelle M. Licensed Marriage and Family Therapist Used the software for: 1-2 years ### "This is the best software that I have used compared to some others I've briefly tried. " March 15, 2018 5.0 I love the software and the ease of use which it creates. That changes are made to the software and I am unaware e.g. formatting, new additions to charting or billing. Pros That it is user friendly. Its easy to manuever. The video trainings are helpful and keeping track of clients is super easy. Review Source LG Linda G. Owner solo practice Alternative Medicine Used the software for: 1-2 years ### "Unfair charges for record keeping." July 23, 2021 5.0 Software was find; the customer service was horrible. I was overcharged for their billing service and since leaving Therasoft am being charged $200.00 per year to have access to all my notes on patients. Pros Was happy with product; very unhappy with support. Cons When you leave Therasoft you cannot get a copy of your records, with a fee, of course. Instead if you want access to your files, which in my case is 7-10 years, you MUST PAY THEM $200.00 A YEAR!. No other ehr medical records hold a subscriber hostage in order to get access to files and comply with law of mandatory keeping records for 7-10 years. This is outrageous in that you are trapped into paying this ongoing fee. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) Overcharging on their subpar billing service. Review Source TS Taurus S. Licensed Professional Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Everything a clinician needs for practice management " August 22, 2017 5.0 Being able to run and manage my practice more efficiently. Pros Being able to do everything to run my practice from appointments, documentation, marketing, and billing. I have tried several other software programs prior to Therasoft Online and had to piece mill other programs to make it all work. With Therasoft I don't have to use any other program to fulfill my needs. My clients like the ability to register and schedule their own appointments for convenience. I like the ability to have online sessions for clients that cannot travel to the office. The mobile app for clinicians is very user friendly and provides more features than other softwares I have used. Whenever I have a question or problem the team is readily available and responsive. Cons The price is a little higher than other EHR software, however the features are worth it in the end. Review Source Response from Therasoft Online August 22, 2017 Hi Taurus, Thank you so much for the review. We truly value your thoughts! Thanks, Tiffany TB Tim B. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "Therasoft keeps me in business." February 21, 2019 5.0 When I began with Therasoft, I was owed thousands of dollars in insurance claims and had no idea how to resolve it. I needed to 'go digital' in my systems and TS was there to walk me through the training and help me receive payment. Reps are life savers and keep me sane in my work. I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny! Pros Therasoft has amazing customer support and is easy to use once you train with their tutorials. The phone app allows me to manage my client load once entered into the system. From intake to insurance claims, Therasoft handles all my needs and makes my life easier. I cannot imagine trying to run my business without it. Cons Training takes some time but is very rewarding. The support is always there to answer questions and resolve issues. Review Source EO Ellen O. Clinical director Mental Health Care Used the software for: 2+ years ### "review" January 24, 2023 4.0 Pros ease of drop down menus/ accessible to entire staff regardless of their previous experience Cons the new login program. it is so annoying and difficult to use I am considering a switch to another platform/program Reason for choosing Therasoft Online easy to understand basics and use for everyone involved Review Source VA Victoria A. CEO Mental Health Care Used the software for: 6-12 months ### "Therasoft" November 19, 2020 4.0 It's good for solo practice as well as groups; from appointments scheduling to billing. I am able to meet with couples as well as individuals. I am not sure how I would offer group sessions online as I have not yet used it for this modality. Pros Therasoft is fairly easy to use. It is perfect for the solo practitioner as billing, accounting, and reports are easily generated with the click of a few buttons. Cons I'm still not well-versed on the various features. However, I am able to reach out for support when needed. I am happy when I am able to reach someone live and not wait for the response to a ticket as some problems often need immediate resolution, i.e., being unable to connect to a client. Reason for choosing Therasoft Online Recommended by a colleague who uses it. Review Source MM Mary M. Owner Mental Health Care Used the software for: 2+ years ### "Without this software and the people supporting it, my practice would suffer greatly." August 22, 2017 5.0 My practice is efficient and I am able to handle all aspects of practice management. Pros Ease of use, multifunctionality, and the support staff in the A/R department; without them, I would suffer financially, as my focus remains on my clients as opposed to my earnings. Without their efforts and consistent support, I would know little to nothing about what is needed in order to submit claims and deal with insurance companies. Cons Given that I employ the calendar for both professional and personal use, I'd like to have the ability to more easily overlap sessions and personal events. Review Source MM Michael M. owner/therapist Used the software for: 2+ years ### "Therasoft works very well, lots of reports and easy to use. " August 28, 2017 5.0 Pros The scheduling is easy, good reports , over the years many new features have been added making it more useful. Cons The only con I would state is being able to review past notes. There are a lot of clicks to go from note to note. Review Source Response from Therasoft Online August 30, 2017 Hi there! Thank you for the great review, we always love to hear the good things and even the things that you are struggling with, this makes Therasoft a much better software because we are hear to listen to you and meet the needs we can. Call us on our support line and we could help you with the viewing of prior notes, maybe even make a change that makes things easier for you. Our number is 888-435-8203. Petra Petra GA Gerardo A. owner Health, Wellness and Fitness Used the software for: 2+ years ### " I like the system and it meets my needs. It is affordable and that is important as well. " August 22, 2017 3.0 All-in-one place for services. Pros What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing Cons I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance. Review Source AH Alicia H. EXECUTIVE CLINICAL DIRECTOR Human Resources Used the software for: 1-2 years ### "PROFESSIONAL OPINION OF EHR" December 19, 2023 3.0 OVERALL EXPERIENCE WAS GOOD, BUT WE NEEDED A DIFFERENT SYSTEM FOR WHAT WE NEEDED TO DO WITH THE EHR Pros IT WAS EASY TO DO PROGRESS NOTES, USER FRIENDLY Cons WAS MORE DIFFICULT TO USE IN ASSESSMENT FOR MENTAL HEALTH CLIENTS Review Source PC Priscilla C. Office Manager Used the software for: ### "Best up-and-coming software for Psychologists and Mental Healthcare Workers!!!" April 5, 2012 4.0 We have been using TheraSoft for approximately a year now and have been very pleased with its overall performance. You cannot beat their outstanding customer service and software features for such a great price! I highly recommend trying this company out. Pros \*Excellent customer service with quick response time to your questions and concerns. If they do not have an answer to your question, they research it until they do and follow-up with you quickly. \*Amazing competitive rates. \*Great software features such as, but not limited to: Direct links to pre-register your patients from your website, easy-to-use scheduling calendar, inter-office messaging system, ability to upload patient records and insurance cards, ability to keep track of authorizations and pre-certifications, and the ability to charge patient's credit cards directly through TheraSoft with First Data Merchant. \*Iphone app \*Remote access to your patients' accounts no matter where you are at. \*Extremely user-friendly filing of electronic or paper claims submission. Cons \*The accounting reports could be better in regards to end of month reporting (insurance plus patient payments). \*Billing statements can be very time consuming if you deal with a lot of divorced parents and have to seperate the bill up between parties. \*Sometimes the authorization tracking system is off and inaccurate and it does not alert you when you are low on visits. Review Source CM Carol M. Owner Mental Health Care Used the software for: 2+ years ### "Therasoft Online Streamlines the Business Aspect of Private Practice" September 6, 2018 5.0 Therasoft on line makes it easier to keep track of appointments, keep track of payments, and easy to send claims. Pros Therasoft is easy to use. It not only has an easy to use progress note, but also tracks accounting aspects of your business. Therasoft also has billing that you can send statements to your clients each month. I also like that notes can repopulate from the week before. Cons sometimes moving from screen to screen takes too long. Review Source Response from Therasoft Online September 17, 2018 Thanks for the great review. Call us sometime and we can teach you a trick on the screen to screen moves! Therasoft Team JG Jodi G. Administrative Assistant Mental Health Care Used the software for: 2+ years ### "Therasoft review" November 19, 2020 4.0 Pros Customer service is wonderful about getting tickets resolved in a timely manner. Information is easily available about updates as the send emails frequently and update the website. Cons Unable to easily access specific information. If specific information is needed, we have to ask for a report to be built. Review Source MK Mary K. Client Coordinator Mental Health Care Used the software for: 2+ years ### "Easy to use and great customer support" March 8, 2019 5.0 Therasoft makes it easy to attend clients, bill claims and keep track of the accounting and billing. Great software for the practice. Pros It is easy to attend the clients and bill claims with a touch of a button. Saves time. Very helpful customer support. Cons Really nothing. Just sometimes if walk away for a minute, have to sign back in. Review Source KF Kristina F. Owner, Therapist Used the software for: ### "Lots of Steps" August 18, 2015 3.0 Thus far, we have been fairly satisfied with our experience with Therasoft. The pros have been being able to bill insurance directly and in just a few clicks. I also enjoy that we can develop treatment plans (all though I think some more finessing could be done there), send assessments to clients online (LOVE this feature), as well as having the ability to remind clients of appointments via email and text. Cons would probably be the lack of ease at billing secondary insurance companies. I don't like having to print things off, then delete claims. Too many steps and too much time to take to do this. I also have not been satisfied with how billing is handled. Initially we were able to be billed automatically and our cards charged. Now I have to pay w/a card EACH month. I know, first world problems....but it was nice having an automatic payment set up. It's frustrating that this isn't an option anymore. Treatment Plans would be improved by autosuggesting treatment options specific for the client's diagnosis. This was one thing that Therascribe did that we really enjoyed. This is a little con too, but the eye appeal of Therasoft is not very high....some fine tuning on web design would be nice. (little things, but you asked for an honest review....) Overall, it's working fairly well. Having training videos available for specific issues that come up recurrently, that we can watch at our leisure, would be beneficial too. Review Source Response from Therasoft Online August 18, 2015 Thank you for your review Kristina! We believe that we can address some of your concerns. We currently have a lot of improvements underway, which may address some of your concerns. Thank you again for taking the time to write a review. VL Veronica L. LMHC Mental Health Care Used the software for: 2+ years ### "Therasoft Online Review " June 30, 2019 5.0 Excellent. Team always gets back to me. Pros It’s the software I was trained in and it seems to include every feature possible. My billers prefer it because he software makes it easy to keep track. Cons Can be a little overwhelming for a practitioner- lots of features. Review Source LH Laurel H. Owner Used the software for: ### "Great for solo practitioner!" April 5, 2010 4.0 I have looked at several systems, but nothing as comprehensive as this for mental health professionals. Throw in the available HIPAA guide and you really have all that you need for practice management. I am currently talking with other mental health professionals about using it. Pros I am a solo practitioner who does it all: I screen, do the intake and see my clients. I also do all the billing and send statements when necessary. I like to keep it simple, so I know that I do not use all the features I could in this program. I love how it is web-based, because if I don't get the notes or insurance filing done at the office, I can do it at home. This helps me remain flexible and available for my family's needs. Cons I wish I had more training on it before I moved my practice and started using it, because I am so busy that I don't always get back to the areas I am having problems with. However, that is more a negative about me and how I need to request more training time than an actual problem with Therasoft online. I do wish that when I am entering in an Attendance of a session and then move to Payment screen that I'd still be in that client's file and not have to re-enter that client in the Payments page (and again in the Progress Notes page). You really have to pay attention or you might pay on the wrong person. Review Source MY Mark Y. Licensed Professional Counselor - Supervisor Used the software for: 2+ years ### "I am most appreciative of the continued improvements made to the site." August 30, 2017 5.0 Pros I like the pre-registration feature, claims management, integrated website, merchant account, documentation features - but mostly I like the support. One tech, Tiffany P. has been particularly helpful! Cons A list of suggested diagnostic codes based on intake questionnaires and assessments would be nice. There isn't much not to like! Review Source Response from Therasoft Online August 31, 2017 Hi Mark! We appreciate the feedback and look forward to many more years of working with you! Misty CS Cynthia S. owner Mental Health Care Used the software for: 2+ years ### "Overall excellent" March 30, 2018 5.0 The software saves me time in terms of running my practice. Pros Ease of use, I find that it is easy to navigate and in general, it has all the functions that I need. I find the software primarily excellent for my practice needs. Cons I would like to see more variety of reports, specifically assessment and treatment that are not so lengthy. It would be great to have an option to have a pre-registration for families. Review Source GJ Guy J. Director Mental Health Care Used the software for: Less than 6 months ### "Easy to use but could be a bit more intuitive in design. Customer support is 5 Star all the way." August 22, 2017 5.0 Easy to process most of my payments. Pros Everyone I've spoken with have been courteous and knowledgeable. one od the Customer support representative in particular has been very accommodating and scheduling meetings for me to learn and get better at using the software. I really appreciate her professionalism. I declined several other EHR systems (Simple Practice, Therapynotes etc.) because they did not have support staff I could verbally speak with. Cons The registration process is not hard but I think in some ways could be a bit more intuitive. At times figuring out the payment processing part can be a little confusing but I think as I get more familiar with it that will change. Figuring out the online video counseling was a little more difficult than I expected. My clients had a hard time with it. Perhaps this is an area for improvement. Dealing with the pop ups or disabling pops was a pretty long process. The long email I received though helpful was an immediate turn off, because my first reaction was "Oh no, this is long and detailed email." But I was able to have the online session with my client. Another point to consider, I have had two or three experiences when I did call Therasoft but could not get anybody and 1 or 2 individuals who could not answer my questions, but I did not lose confidence because of my previous positive experiences with representative and other staff. Review Source CP Celine P. psychologist Mental Health Care Used the software for: 2+ years ### "Therasoft" April 4, 2019 5.0 Very positive. Pros The fact that someone can help me answer any question I have at any given point. Therasoft has a strong customer support service. Cons I have nothing negative to say about this program. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.