# Page 4 | Therasoft Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Therasoft Online the right Mental Health solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86193/Therasoft-Online/reviews --- Therasoft Online 4.3 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 4 - Reviews of Therasoft Online ## Showing most helpful reviews Showing 76-100 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GT Gary T. LCSW Mental Health Care Used the software for: 6-12 months ### "Not sure I'd use them if I had a do-over." November 18, 2020 4.0 For solo practitioners, it is difficult to find affordable practice management tools in general. I had to make quick decisions about my practice set-up and did not have time to do much shopping around. Therasoft pricing appears similar to other products. Pros Claims file easily after set up. Notes fairly simple. Cons Forget Video, it is frequently down. Customer support is average at best and the weakest area.. The people answering the phone typically don't know much. The FAQ's are often unhelpful as they are not updated. Training videos are mediocre quality. Review Source TH Tia H. Operations Hospital & Health Care Used the software for: Less than 6 months ### "Lots of Features" April 23, 2022 4.0 Pros What I liked most was that there is so much in the system. You can customize so much of it. The flexibility is what we really appreciate. It allows us to create the system that truly represents the way we work. The support was excellent. Our implementation specialist was always available and quick to respond and assist us. Cons I feel the Knowledge Base could be better and have more details. The great thing is everything seems to be here, but I felt I had do ask my specialist to figure it out. I didn't get as much from the help document as I believe I could have. Review Source FW Faye W. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "Return to Therasoft System for my office " September 5, 2018 5.0 Streamline the system of managing client information in an organized manner, and ease of billing, either insurance or credit card for payment. Pros Ease of use between items and logical presentation of topics for a therapy office use. Cons The List of ICD Codes is not alphabetized. Review Source Response from Therasoft Online September 17, 2018 Thank you so much for the review, in doing so we grow, with the issue of the ICD10 I will have my team look into this and get this problem resolved. Therasoft Team sK sandal K. clinical director Hospital & Health Care Used the software for: 2+ years ### "therasoft review " April 16, 2017 5.0 complete and comprehensive application, not user friendly, reports are difficult and is not rendered in clear narrative much corrections are needed by user. Too much time spent entering info and correcting info into readable narrative. Pros mobile features (dictation and notes via mobile device Cons too complicated, not user friendly. Treatment plans and assessments does not measure up to other practice management programs. Review Source JR Janet R. counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible customer service" November 23, 2020 2.0 Terrible response to customer service. Billing is a nightmare. Support does not understand nor resolve issues. Very slow to respond. Pros Easy to implement price access web based integrated billing electronic notes, billing calendar start up Cons Billing is over complicated. System does not flow. Too many bugs. Telehealth is out of date and unstable. Reason for choosing Therasoft Online Cost Review Source KH Kristin H. Founder/Psychotherapist Used the software for: ### "Finally a product that helps me help myself!" April 6, 2010 5.0 I would HIGHLY recommend Therasoft to any mental health organization both large and small. Their customer service is top notch and they are committed to getting you set-up, satisfied and performing at peak. Pros Being a psychotherapist who has worked in a variety of treatment settings, I have worked with an seen many charting/organizing/payment options. From the old-school pen and paper to fancy software, none of them felt efficient and helpful beyond the basics. Why pay for basics when I can do basics myself? I recently started a group practice and researched software programs. I came across many of the programs I had seen previously but NONE of them allowed clinicians to do their work off-site...it all had to be done on in-house computers. Not only can this product be accessed from virtually anywhere, Therasoft is ten steps ahead by creating apps for iPhones and iPad's. Their product has thought of the things that is way beyond the basics, has helped to stream line my practice and supports my business in a way that facilitates me in doing what I do best...Therapy. Cons The only con I have to share is the aesthetic presentation of therasoft. I LOVE a sexy and modern looking software program. No cons with functionality, performance, ease. Review Source SF Susie F. Office Manager Mental Health Care Used the software for: 2+ years ### "Amazing Company!" February 4, 2019 5.0 We have used Therasoft Online for over 8 years and the company continues to adds benefits for providers and office support. There is flexibility with the notes, scheduling, and session types. Again, amazing company to have as our online office management system. Pros Easy to use, great support staff, and affordable! Cons Nothing yet. The tutorials are helpful when I have questions and the office staff is extremely responsive. Review Source MB Marcia B. Owner, therapist Mental Health Care Used the software for: 2+ years ### "Great customer support, innovative" September 13, 2017 5.0 Ease of use, ability to file insurance and record notes quickly. Pros I like that I can do everything from one screen when I am writing notes, filing insurance, recording payments and recording attendance. Cons There is so much that I can do on it, that I still haven't learned all of its capabilities. The reports area is confusing to me. I don't know which one does what. Review Source KP Keri P. Business owner Used the software for: 2+ years ### "I've been using Therasoft for my business for seven years now, and I'm very pleased. " October 20, 2017 5.0 Pros I like that it does everything all in one place-- scheduling, billing, documenting... I also like that it is all online so I can access it from anywhere. Cons Sometimes it runs a bit slow for me when I'm in a hurry. These periods of it running slow don't seem to last long though. Review Source Response from Therasoft Online October 27, 2017 Thank you Keri! We've loved working with you throughout the years and look forward to many more! DMM Dr Mary M. Owner Hospital & Health Care Used the software for: 2+ years ### "Wonderful product, fabulous staff, and constant improvements - great software!" June 22, 2016 5.0 From the inception of my experience with Therasoft, the responsiveness, concern, and level of support delivered has always been exemplary. A company is always much more than it's product; it must be backed by capable and caring individuals with a eye toward the future. This is what I have found in Therasoft, and is the primary reason for my loyalty. Pros Ease of scheduling and billing. Cons Inability to easily schedule overlapping events. Review Source AE Angie E. lcsw/owner of agency Used the software for: 2+ years ### "Often slow. Too slow to type notes between session. Not reliable to do work " October 1, 2017 3.0 Pros All the features, cost, response from customer service staff, willingness to take modifications in consideration Cons Not consistent to depend on when you have a specific window to work. Will time you out, not allow you to log in, takes too long to reload pages, is cumbersome to complete notes in a timely manner between clients, often frustrating. Review Source EC Ellen C. Psychologist Used the software for: 2+ years ### "Great for the monthly fee usage" July 27, 2018 5.0 Pros Good Ease of use, good help with videos of how to use. customer assist was good for getting up and running when I knew little going into it. Great deal for a package per month Cons The billing upgrade was a short lived need and customer service worsened while separating back to the original software monthly charge of. agreement Review Source CM Christina M. Life Coach/Office Manager Used the software for: ### "Best business Investment We Have Made!" April 26, 2016 5.0 Our practice had tried 3 different software programs with great frustration. Each had some particular nuance they could hang their reputation on but never the whole package. In some instances they were trying to be all things to all groups. Others were so simple that they overlooked some critical features that required another software package. Then we discovered Therasoft! A company designed specifically for therapists! It covers it all. Calendar, billing, communication etc. and all HIPPA compliant. If you choose the enhanced billing you will come out way ahead. We made the mistake of thinking we could handle it all at a time when we were changing from single therapist to a group. Our bad!!! We now use the enhanced billing and our revenue has increased and outstanding claims is becoming a thing of the past. Customer service is top shelf. The team at Therasoft...Petra, Keila, Tiffany, Gene, Kassandra are the most responsive group of people I have had the privilege to work with! In the early days of learning the software, Petra and Keila gave up a weekend to train me in the nuts and bolts. You don't find that in the industry today. I would have given 5 stars for ease of use, but there is a learning curve and therapists aren't known for being the most tech savy ;). That said, I can speak on behalf of everyone in our practice, therapists and front office alike, that we are thrilled to be a part of the Therasoft family and they ours! Review Source Response from Therasoft Online April 26, 2016 Thanks Christina! We love working with you too. :) LW Leslie W. Owner/ therapist Hospital & Health Care Used the software for: 2+ years ### "Everything I need in one simple program " February 14, 2017 5.0 I have been using therasoft online for about 6 years now. The customer service is excellent and the quality of the program meets all of my professional needs. I can set appointments, clients payments, keep clients progress notes, intake forms, assessment. Everything I need to be in compliance and keep records secure. Pros Everything I need in one simple to learn and use program Review Source PN Phillip N. Clinical Social Worker Used the software for: 2+ years ### "This software is easy to navigate when needing several pieces of information." October 2, 2017 4.0 It meets EMR requirements. It saves me space(less paper). It helps me to be more organized. Pros This software is flexible and fits with how I want to use it. The support team is always helpful and patient with me. Cons The assessment documents are not as complete as I would like. I've encountered some problems in submitting claims. Review Source DT Dolores T. Office Manager Mental Health Care Used the software for: 2+ years ### "reveiw" September 24, 2019 4.0 Pros the customer service that comes with it! Cons Not very user friendly but once you know the software its easy to use Review Source GC Gregory C. Owner Used the software for: ### "Strait A's for this company. Challenge: Speed up our online experience, or let us work off-line?" August 17, 2015 5.0 The software is extremely intuitive. It is designed to create a smooth and logical work flow. The programmers and the staff have worked hard to make the software responsive to the needs of the busy, non-technical therapist (ME). Customer service at Therasoft is exceptional, with consistently friendly, timely, and informative responses to my questions. In fact, they often "get me" when I am fumbling to find the right words to explain a complicated billing situation or other situations where I might be getting temporarily stuck. Being very busy, I have only begun to scratch the surface of what this company has to offer for therapists: website design, self-scheduling for clients, HIPPA-compliant video conferencing...the list goes on. No other billing company compares. However, when I compare Therasoft to perfection, I wonder if there is a way to speed up the online experience, as waiting a couple of seconds after each click can add up to...most of my time ....waiting. Probably par for the course when online, but maybe something can be done. (To their credit, they have listened to my concern, and my idea to perhaps have some desktop version, where we could upload the info, perhaps daily, or maybe even every few minutes - to the Therasoft Cloud.) Oh, and I would also hope that all denials would pop out a bit better on the site, since a denial is a huge deal, and it is often time-sensitve. That's all I got: Great company, a company that listens...and responds! Review Source JM Joy M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Love this program- how did we ever work without this" February 13, 2017 5.0 Love the software, love the customer support. They are always updating and adding tremendous things!!!!! Pros Reports Cons None!!!!! Review Source HB Henry B. License psychologist Used the software for: 2+ years ### "User friendly software and good integration of our features." August 23, 2017 5.0 Pros I love how at my fingertips I can access progress notes, billing, and then make statements and or print records for other clinicians Cons They have been software glitches in the functionality of some of the options, Although the team has been excellent in addressing these needs/concerns Review Source MW Melissa W. Therapist/Owner Used the software for: 2+ years ### "Therasoft has always been attentive to my questions and needs. " August 22, 2017 5.0 Everything in one place. Pros Some areas are easy to navigate (calendar, progress notes). That is all I have to say. The End period Cons Some glitches at times when trying to save. Not a fan of the intake paperwork. Can be a little difficult to navigate for someone that is not tech savvy. Review Source YL Yasmani L. Video Editor Motion Pictures and Film Used the software for: 2+ years ### "Título " March 1, 2021 5.0 Pros No es Nada complicado y fácil de navegar Cons Nada, todo perfecto, y rápido de responder Review Source PM Pam M. Office Manager Management Consulting Used the software for: 1-2 years ### "Excellent! Outstanding Customer Service. They are willing to go the extra mile to help." August 22, 2017 5.0 Total office management of files and billing. Pros Therasoft is a user friendly software that makes it as easy as possible to schedule, document and bill insurances and clients as well as post payments. The Therasoft staff have been extremely helpful at every juncture. Cons Office staff adapt to it in our office better than the therapists. It is challenging to get the therapists to take a few minutes to learn how to more fully use the software. Review Source AH Aziz H. Psychological Therapist Mental Health Care Used the software for: 2+ years ### "OWNER" October 2, 2018 5.0 Pros Staff service and response times. Staff availability and accessibility when needed. Cons Recent concerns with teletherapy. But it has been resolved. Review Source Response from Therasoft Online October 10, 2018 Thank you for your feedback, appreciate the patience as we were trying to make the Teletherapy work more efficiently for our Customers. Many Thanks, Therasoft Team AR Angela R. Manager Medical Practice Used the software for: 2+ years ### "Love it" April 10, 2019 5.0 Pros This is the best EHR I have used ever. From day one with the personalized onboarding, Billing Services and real live Customer Support what else can I ask for. Best customer support I love being able to actually speak to a human. I have also been relying on the RM team for my billing and by doing so freed up so much of my own time Cons Nothing really I love it because it has everything I need, but if get stuck I can speak to a real live person with a real name. Review Source NS Nikki S. Billing Supervisor/Office Admin Used the software for: 2+ years ### "I find Therasoft very user friendly and the technical support has always been great" October 31, 2017 4.0 Ease of scheduling appointments and follow up on past due accounts. Pros The reports I'm able to run are very helpful. Cons The financial aspect has improved with the forwarded balances added when you look at payments but that was my least favorite thing...the difficulty determining balances due. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.