# Page 5 | Therasoft Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Therasoft Online the right Mental Health solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86193/Therasoft-Online/reviews --- Therasoft Online 4.3 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 5 - Reviews of Therasoft Online ## Showing most helpful reviews Showing 101-125 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Lela B. Psychotherapist Used the software for: ### "One Stop Shop" April 6, 2010 5.0 I highly recommend you give Therasoft Online a try. Your practice will never be the same. The amount of money and time you will save is incredible. I challenge you to increase your productivity and revenue. You won't regret it! Pros Therasoft Online is the only program you will EVER need to run a dynamic practice whether small or large. What seperates Therasoft Online from other companies is their willingness to adjust the program to meet your needs. This program is not a boring template that in most cases is limited or useless. The company continues to update and tweak the program so you will always have the latest technology and BEST product available in the market today. I LOVE being able to talk with a live person who is helpful, courteous, and willing to take the time to help me when I call. They exhibit a high level of professionalism. Most importantly, I know Therasoft Online values my business and my time. Therasoft Online is extremely easy to navigate. I did my research and found that only Therasoft Online can meet all of my practice's needs and keep me smiling. Cons Honesty, I can not think of one negative related to this company or software. Review Source KW Kimberley W. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Help can't get in" December 21, 2020 4.0 Pros Easy to see the schedule. I don't have anything else to say Cons Problems getting access, hick ups that need fixing regularly Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Because it's easier to use and more cost effective Review Source KJ Karon J. Owner/Therapist Mental Health Care Used the software for: Less than 6 months ### "While this software is not as intuitive as I would like, the customer support has has been great!" March 16, 2018 4.0 Integration of features, responsive customer service, and centralized billing and payment. Pros I love the comprehensive set of features offered by Therasoft. It has allowed me to stick with one vendor for all the functions I need to run my practice, and keeps me from having to maintain financial and operational relationships with multiple vendors. Cons The interface is not as intuitive as I would like, which has resulted in some difficulty with creating notes and setting appointments. Also, the structure of the intakes isn't as organized as I would prefer. the alphabetical headings of the intake doesn't make sense to me, and they could be better organized under categories such as History of Present Illness, Symptoms (divided by d/o on the page), Social History, MSE, SA History, etc. Doing this consistently would allow the intake to flow more smoothly, especially for someone like me who is new to the software. Review Source gC gayla C. CEO Mental Health Care Used the software for: 6-12 months ### "great experience" August 31, 2017 5.0 our company is better organized, less paper, easy access, group file in one location, don't have to keep paper files, Pros easy to use and easy to navigate, great job for the staff, very helpful, fixes problem quickly, good customer service Cons need pricing for group practice, could improve the software sales, group notes could be improve and much easier to input, Review Source Response from Therasoft Online August 31, 2017 Good afternoon Gayla, We are so happy to help you stay more organized by going paperless. If you would like to send me any ideas you might have on improving the group notes, we are always open to suggestions. hope you and your staff enjoy this holiday weekend! Tiffany AC Angie C. Therapist Mental Health Care Used the software for: 6-12 months ### "It has gotten better but needs to get better " October 3, 2019 3.0 Bitter sweet, closing pages or changing dates on its own is not easy to handle. Pros It has reminders for the things we need to complete so every time you open your page it pops up, so it is helpful. Cons It closes something I am working on and then I need to start over, or actually I am not able to use some features the same, like to copy documents for the treatment plants. Review Source AR Anna R. Clinical Director Human Resources Used the software for: 1-2 years ### "Great product, Wonderful Service" September 13, 2018 5.0 I have attained maximum effectiveness with my business since transitioning to Therasoft. Pros Ease of use and functionality, this product works very well! Cons Needs more recorded video/tutorials to help with simple glitches or training. Review Source Response from Therasoft Online September 17, 2018 Thanks for the great review. Did you know we have a training tab inside of the system, also under the submit a ticket tab, there is also some other videos we have created as well for your view. Thank you! Therasoft Team. LB Linda B. CSW-I Individual & Family Services Used the software for: Less than 6 months ### "title" August 17, 2023 4.0 very good Pros easy use, accessible, only used IT once and it appeared to be quick response Cons could have learned more before started, would like to have more knowledge about different parts to assist with daily use Review Source Response from Therasoft Online August 23, 2023 Thank you for your review! We would love to set up a time to meet with you and go over more parts of Therasoft, You can directly email me at Petra@therasoft.com and I will send you my scheduling link. Good Day! AS Arzu S. Practice Owner & Manager Mental Health Care Used the software for: Less than 6 months ### "Genuine, quality service" December 30, 2019 4.0 Overall, I highly recommend Therasoft. My experience with them is that they are accommodating and caring. The billing services are excellent, as my biller \[SENSITIVE CONTENT HIDDEN\] is very communicative and efficient. Switching over to Therasoft has definitely improved my business experience. Pros Easy and quick to implement and set up; quick turnaround time when tickets are entered for improvements or issues; quick response of customer service; caring support staff; clean, easy to use interface Cons The pricing structure is a little off putting to me compared to other EHR's I have used and talked with. Reason for choosing Therasoft Online I needed a one stop shop where I could have EHR use and a biller all in one place and with an affordable price. Review Source AG Alicia G. Therapist Used the software for: ### "Why Cats Shouldn't Use Therasoft" August 16, 2015 5.0 Given that technology is often cumbersome and time consuming to learn, it is impossible to get away with not having some sense of being tech savvy to utilize any software, especially if it is dealing with insurance companies. With that said, Therasoft does maintain a less complicated and smooth process once a user has worked through the entire process of filing claims and maintaining records. I appreciate being able to communicate easily with my office manager (as she works remotely in another state) what has been done in a day with a single screen and appreciate that the third party payor process is smooth most of the time and easy to decipher how things may have gone awry or if payment has been made. I am very appreciative there are real people to communicate with and although likely scattered all over, it is not difficult to access them and ask questions with a reasonable turn around. As for cats, I just don't see how they would even be interested in our currency. More than likely, they are just pissed off that I have moved them off the computer so I can use Therasoft. ;) Review Source PB Poppy B. counselor Used the software for: 6-12 months ### "overall good, once you use it a few times" August 22, 2017 4.0 Pros Everything saved in one place - progress notes, tx plans, assessments, billing. customer service is responsive and helps almost any problem Cons It's just not that user friendly at times. It takes a long time to process and save things before being allowed to move on to the next. There are a ton of steps to take for each process, to the point that I stopped trying to learn new things or ways to use it due to the complexity- you have to memorize the steps because they aren't obvious or logical. Review Source RK Rachel K. Owner Used the software for: 1-2 years ### "This is such an easy system to use! The customer service is awesome, especially Petra! " March 15, 2018 5.0 Pros I love how there are step by step instructions on how to do everything right on the home page. If I have questions, there are videos on how to complete insurance claims, add clients, etc. Very user friendly! Cons My claims weren't going through due to an issue with my NPI, yet this was taken care of immediately by Petra. No issues now. Review Source BR Barbara R. Clinical Psychologist Used the software for: ### "Difficulty with "Drop to Paper" payments" February 11, 2016 5.0 The "Drop to Paper" claims' process with Blue Cross/Blue Shield has been an ongoing problem. Information processed this way is difficult to track and results in delayed payment. Week before last I called Customer Service and Petra answered. She heard my issue and explored my concerns far more than I ever expected. At some point, because two claims had been cleared by Emdeon but BC/BS had no record, she suggested filing the claims electronically--directly to BC/BS. And, just like that both claims cleared immediately!! I checked today and the information was confirmed approved and paid by BC/BS February 2, 2016--just 1-2 days after submission. This is outstanding news for me and even bigger news for all BC/BS claims now managed by "Drop to Paper". Please handsomely reward Petra for taking this step and the welcomed outcome. This will ultimately mean a great deal to providers, as it hastens the process. And, after all, even BC/BS must no longer want to handle paper claims, if possible. Thank you Petra for your tremendous assistance and vision that will positively impact countless providers. A Very Appreciative Customer, Dr. Barbara Roberts Review Source Response from Therasoft Online April 11, 2016 Thank you for taking the time to complete a review and letting us know about your experience with our product! Let us know if we may be of any assistance to you. SM Shirley M. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Always excellent and response support" January 8, 2019 5.0 I’ve been using it as an admin for more than five years and it covers all our needs Pros It’s not difficult to use, quite flexible Cons It takes a while to learn all the steps and isn’t always intuitive. Review Source MG Marjorie G. Psychotherapist Used the software for: ### "The Answer to My Prayers!" April 15, 2010 5.0 YAHOO!!!! ANYONE CAN LEARN THIS PROGRAM. IT IS ALSO AFFORDABLE...DID I MENTION THAT?? Pros THERASOFT ONLINE HAS BEEN A TRUE GIFT TO MEET MY ADMINISTRATIVE & CLINICAL NEEDS. THE CLINICAL FORMS ARE COMPREHENSIVE AND (AGAIN) USER FRIENDLY) THE FLOW OF INPUT INFORMATION AND CALENDAR USAGE IS ( AND AGAIN )VERY USER FRIENDLY. THE ONE CLICK CALENDAR/PAYMENT/INSURANCE BILLING IS A DREAM COME TRUE. THE TRUE MEANING OF "SEAMLESS USAGE". I ALWAYS WANT TO KEEP IT SIMPLE AND THERASOFTONLINE HAS MADE IT POSSIBLE FOR ME TO "INSOURCE" THIS RESPONSIBLITY TO MYSELF WITH EASE. TECH SUPPORT WITH "JAS" FOR INSTRUCTION AND TROUBLESHOOTING IS MOST INFORMATIVE AND NOT INTIMIDATING. HE GOES ABOVE AND BEYOND THE GENERIC TECH SUPPORT TO ASSURE MY CLARITY AND INDEPENDENCE. "GENE" WITH INSURANCE CLAIMS ONLINE SUPPORT IS VERY SAVY AND PATIENT. EACH OFFER FUTURE HELP AT THE END OF THE CALL AND ISSUE AN OPEN INVITATION TO CALL WHEN THERE IS A QUESTION OR PROBLEM. THANK YOU THERASOFTONLINE!!!!! YOU ROCK !! Cons IF YOU ARE NOT USING THERASOFT...YOUR LOSS. Review Source SM Sarah M. owner Mental Health Care Used the software for: 6-12 months ### "Horrible customer service" July 13, 2018 2.0 Everything was in one place Pros It was easy to use thankfully, because no one was ever able to help navigate the system or correct mistakes made on their end. Cons Absolutely no customer service. Urgent requests were responded to several weeks later. Was told contradictory information. Account set up on their end incorrectly. They would not work with me to correct it. Would not recommend its use. I would rather pay more and actually have someone who was there to help me when I needed it. Review Source CR Charlene R. Office Manager Mental Health Care Used the software for: 1-2 years ### "Support team" November 6, 2018 5.0 Great experience with Therasoft on-line! The support staff is amazing! Pros Ease of use. Prompt response time from support team. Cons When doing repeat appointments and there is a conflict involved, currently the process ends there. It would be nice if it would create all the non conflicting appointments then we could fill in the conflicting dates. Review Source AB Austin B. CFO Mental Health Care Used the software for: 6-12 months ### "THANKS FOR THE HELP" September 17, 2018 5.0 Pros This software has an ease about it from the calendar to the billing....I've used 4 other softwares over the past 9 years and this one is the best. Cons wish it could color code the CPT codes and the providers on the calendar. also, wish it had an automated check in with the app. Review Source Response from Therasoft Online September 19, 2018 Hi Austin-thanks for the review. We actually do have a check in app and I can send you a training video on this as well. You can also call us and we can go over it as well with you individually. Thanks for the awesome review. Therasoft Team RN Remy N. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great people! Awesome services. I have found most of the staff to be a delight to talk with. " July 21, 2017 5.0 Ease of use, convenience, complete program, and efficiency. Pros Customer service! Holistic service! Integration! The program is a lot easier than it may look. The integrated calender is the focal point of the software. I also like the mobile schedule. Cons The button to click to save a note does not always respond. Otherwise, Therasoft is the most complete mental health software I have come across after two years struggling to find a good integrated software for my practice. Review Source DS Dorlisa S. Administrator/COO Used the software for: 1-2 years ### "I always get whatever i need when i call, and its immediate" August 22, 2017 5.0 Pros I like that my concerns are always addressed quickly. Customer rep is very professional and knowledgeable of her job. It's always a pleasure working with her Cons Just not knowing how to navigate efficiently, but that's more my fault then therasoft's. I need to take time and look at some of the tutorials Review Source MW Michelle W. Clinical Director Used the software for: 1-2 years ### "Learning the software has been easy and user-friendly." August 22, 2017 3.0 Pros I like the ease of the billing. Progress notes are easy to use. I like website and clients ability to register online. Cons There are some billing glitches at times that are unexplainable. Some billing issues i have to learn by trial and error e.g. having interns bill under the group. Review Source CC Cynthia C. LCSW Used the software for: 6-12 months ### "Customer service has been wonderful!" September 2, 2017 5.0 Pros I like the mobile application and being able to upload therapy documents for clients. The customer service team has been very helpful. Cons It has taken a little while to get the billing piece up and running but customer service has been very helpful in expediting this process. Review Source Response from Therasoft Online September 14, 2017 Hi Cynthia! Thank you so much for taking the time to complete the review! It sounds like your billing is up and running now, but if you ever have any issues, please call us, we love to help! JFV JOSE F V. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "My experience with Therasoft has been more than positive. Great services!!" August 23, 2017 5.0 SERVICE INTEGRATION INCLUDING WEBPAGE AND ACCOUNTING Pros Simple to use and easy to learn. I love the way this software has been designed to meet the clinician's needs and more. I love the software. Review Source Response from Therasoft Online August 23, 2017 Hi there! Thanks for the great review! We are happy that the software is meeting your needs. We strive to provide our customers with all the tools in one place. Thank you so much for taking time out of your day and letting us know how we are doing. Have a wonderful evening. Therasoft Team TR Trisha R. Psychologist Mental Health Care Used the software for: 6-12 months ### "My tech support has been so great due to Petra! " September 12, 2017 5.0 Save time at work and more time with kids at home. Pros It has been very easy to learn, the software always functions well, the phone app is helpful for making appointments and checking clients in for their appointments, and has many great additional features! Review Source Response from Therasoft Online September 14, 2017 Hi Trisha, Thanks for taking the time to give us a review! We're happy you're getting that time with your kids, and yes, we all agree, Petra is AMAZING! Tiffany AF Alzirene F. president Used the software for: ### "excellent sofware, high standard customer service, wonderfully billing team! " September 15, 2015 5.0 Just one con: the price is the high compared with the others sofware avaliable. Pros: easy to lear, great assistance, excellent customer services - Irina is patjient, sweet, deficated. Billing department is SUPER, no words to thanks the billing department because they fixed my billing system. I used to have an employee but she didn't know what she was doing and I lost a lot of $ . All payment are received in direct deposit, insurance are checked before my first session, information are entered the system whiteout a waiting time. If I fax a initial assessment with the client information , it is added to therasoft before the end of the day. The insurance information is provided in a couple hours, to give me the option to accept or not the insurance. I am very happy with the full package. Thanks for the awesome work, and worried free! Plus all my colleges are worried about the new DSM V and therasoft provided the most peaceful, easy transition from DSM IV to V and I am very relax when every one I know is going to trainings, can not und e stand what is going on and all my clients already have the new code! Great job therasoft team! Thanks, thanks, thanks! Review Source eG elizabeth G. NCMFT Professional Training & Coaching Used the software for: 6-12 months ### "customer support os great" September 19, 2018 5.0 timely claim filing; better bookkeeping than I PREVIOUSLY experienced, despite my confusion with the software Pros the timely filing of claims; weekly appt confirmation emails; Cons I have found the different procedures confusing; BUT the technical support people have been very patient and helpful Review Source Response from Therasoft Online October 10, 2018 Thank you for taking the time to give us a review. We sure appreciate it, and anytime you need help we are here for you. Talk to a Capterra advisor for free and get results within 15 minutes.