# Page 6 | Therasoft Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Therasoft Online the right Mental Health solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86193/Therasoft-Online/reviews --- Therasoft Online 4.3 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 6 - Reviews of Therasoft Online ## Showing most helpful reviews Showing 126-150 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Cathleen W. assistant to the director Mental Health Care Used the software for: 6-12 months ### "good software " March 6, 2019 5.0 the staff and our rep's timely response back to issues is excellent and always friendly Pros ease of use good reporting nice referrals Cons nothing it is all good fields and reporting Review Source KP Kristen P. Licensed Clinical Social Worker Hospital & Health Care Used the software for: Less than 6 months ### "Great customer service!" September 13, 2018 5.0 Pros Software is truly a "one stop shop" for all you might need to run your practice. They have thought of everything. They are so helpful in getting you set up. You feel like they are a true partner who knows you and is working with you. Instead of the usual calling random people at a call center. For the price you can't beat all that they are offering you. Cons The software can be difficult to use/understand. It's not intuitive, but there is always someone there to assist you quickly and easily and once I'm walked through it, it's easy from there. Review Source Response from Therasoft Online September 17, 2018 Thank you for the great review, we will be updating our training videos as well very soon on the simple ways to get started. Thank you! Therasoft Team. KM Kathryn M. Owner Mental Health Care Used the software for: 1-2 years ### "Therasoft Review" August 28, 2018 4.0 Nice to be able to produce professional reports Pros Professional, easy to follow, comprehensive information. Cons Difficult to access. Several times I have attempted to log on and was unable to complete the logon process using my same username and password/ Review Source Response from Therasoft Online September 17, 2018 Thank you for taking the time to give us a review, one of the most common things that I see with the login is that there are screens in the background that are not closed. Please call us and we can help you through that process, another thing might be that your computer may have saved an old password or the cookies and cache may need to be cleared out. Again thank you for the review! Therasoft Team. DA Deborah A. MA, LCPC Mental Health Care Used the software for: Less than 6 months ### "It's user friendly in a way however its difficult to follow and confusing at times. " December 7, 2017 3.0 I love the system/software package. Its a little costly however everything is a one stop shop and I like that idea. Pros I like the fact that I can get everything I need in one program (notes, treatment plans, scheduler, client portal - reminders, billing and website). Cons It's hard to follow when trying to set appointments, or do a phone intake. No one is available after 5:00 pm. I had a client in front of me and couldn't access the system. I had to wait for someone to call me back. Also, I'm having a hard time with my password when trying to access the system from a different computer, lab top, or phone. I have multiple systems and need to be able to access the system from either. Review Source CS Christina S. Registered Mental Health Counselor Intern Individual & Family Services Used the software for: Less than 6 months ### "Therasoft review " June 15, 2021 5.0 Overall I have enjoyed my experience with therasoft! Pros Easy to use! I like that it had all of the features I need Cons A handful of features need further explanation Review Source LB Lawanna B. Used the software for: ### "Associate level counselor in Private Practice preview of Therasoft" December 19, 2016 5.0 First, let me Proclaim that I am so very pleased with Therasoft. I have enjoyed all the amenities that are and is offered. The learning curve is almost nonexistent. I appreciate being able to access from the laptop, phone, tablet, etc. Therasoft has saved me hours of paperwork and stress. I appreciate being able to upload homework assignments as well as educational materials and the convenience of having everything in a central location. Customer service is amazing, I can get a Live person or a call back from a Live person if I call. I get a response via email within 24 no later than 48 business hours. I appreciate being able to acquire signatures online. I appreciate that there are no hidden fees. I recommend and will continue to recommend Therasoft to clinicians, groups, and agencies. L. D. Brown, MS, LPCA, North Carolina Review Source AB Ann B. office manager Used the software for: ### "Life Savers" August 18, 2015 5.0 I work with two independent practitioners. I also helped a third who was also affected when our billing person was killed in an ATV accident 9/15. We were having real difficulties with billing plus dealing with the grief of losing Katherine. A colleague recommended Therasoft to us. With the help of Irina, then Petra, we were able to get back on our feet. They fielded so many questions from me. I had no experience with insurance companies or billing. They were so patient. Even now, if I have a question or issue, Petra is quick to respond and help me out of whatever fix I have gotten into. My one ongoing frustration is that I still do not understand Emdeon and what they want on forms, etc. I think I have submitted one set of forms 6 or 7 times and somehow it is still what is not needed. I have submitted the forms one more time w/corrections Petra gave me. Jury is out on whether or not these are correct. This is a minor frustration compared to all the help, support, and encouragement I have received. Three practices were kept from going under by this assistance. Review Source NB Nancy B. owner Used the software for: ### "I think Therasoft Online is Great" April 23, 2010 4.0 Outstanding program designed just for the needs of therapists. My biggest problem is trying to keep up with my number of referrals but I am in process of hiring additional staff. It's like my iphone in that after using it a year, there are still aspects for me to learn. Pros Consolidation and standardization of patient information Link with website provides patient registration and access to intake forms Outstanding customer support Has helped practice grow One touch billing really works for all insurances which accept electronic billing The intake system impresses new patients Cons There is a glitch whereby on the list of registered patients, one must go to view all clients to select the desired patient because the prepopulated section yields an unwanted duplicate. EAP insurors don't all accept electronic billing yet. One often has to clck a second time to effect a screen change. Review Source JB Jennifer B. Owner Used the software for: ### "Works as promised" March 22, 2011 4.0 Would highly recommend for any solo practitioner such as myself-helps keep me on task, I get paid faster and the client file is up to date. Plan accordingly to switch over to system so there is little lag time for you in notes or pay. Pros Pros are numerous: ease of use, library of notes and treatment plans. Helped me streamline my biling process while incorporating my therapuetic notes. I like that it is stored securely away from my office. Customer service was and is excellent-always appreciate the time they take with me when I goof up! Very affordable as well. Cons At times the system is not as smooth as I would like it-moving from screen to screen can be frustrating. The reports are helpful, especially aging billing and notes but it takes a bit of "poking" around to find the right one. I would like the area where you note the next appt to synch with the calendar. Review Source DN Danilo N. Used the software for: ### "Great System" August 19, 2015 4.0 I have used several types of EHR systems throughout my career and choosing TheraSoft for my private practice has been a great investment each and every month, though it is still expensive. If it weren't for the option on the A1 or "all in one" window to give you a grand client balance of what they owe somewhere on the screen (not just for the session), I'd give it a 4.5 star. so, I'm giving it a 3.75 star. I also would like the "standard" note to be able to have a subject line so that it can be named and this way quickly know what major events occurred at each particular session. If you use the claims submission option, the reconciliation that occurs sure makes my job easier. The system knows how much to write off when the ERA/EOBs are received electronically. Review Source Response from Therasoft Online September 10, 2015 Thank you for your review, Danilo! Great suggestions on the A1 feature. I will contact you about this to discuss some ideas. On the Standard note, you can use the Progress Notes Description drop down, for the Subject Line. Let me know if you would like my help on that. Thanks again. BS Barbara S. Office Manager Used the software for: 6-12 months ### "Very professional, and extremely helpful. " August 23, 2017 5.0 Pros Was able to learn everything about running a therapy office very quickly using Therasoft. Staff very helpful and patient. Continued support whenever it's needed. Cons Not being able to receive texts back from clients either from the text reminders or secured messages. Review Source TB Teri B. Owner/Operator Used the software for: ### "EHR, Electronic Claims, Merchant Account. Future plans for video conferencing" August 13, 2015 4.0 The biggest pro is the excellent customer service: Consistent, honest, and excellent follow through. This is a priority for me. Customer Service Reps who follow through on agreements. I can't tell you enough how important is is that I trust the people behind the product. Too many products have poor or non-existent customer support, once they hook you into the payment. Thank you for being patient with my million questions, needs, and consistent billing practices. Cons: The EHR has many, many boxes, some redundancy with fields. This comes with the territory with an EHR. I've touched many products, so Therasoft isn't over the top in this area. I tend to be simple kind of gal, but I'm aware a lot of clinicians prefer the drop downs and the boxes. So I'm ok.... It's always a beginning learning curve. The Merchant account transferred money quickly, and I love sending the receipt over mail. Nice! My electronic claims have also been quickly accepted. Which is another excellent result of the software. Good Work. Review Source JM Joy M. Owner/CEO Used the software for: ### "Therasoft makes life easier!" July 21, 2014 4.0 We've been using Therasoft in our practice with 12 or more therapists for over a year. This software program maintains HIPAA compliance and promotes a paperless office. The scheduling calendar, electronic bill submission and posting EOBs have made our office more efficient and accurate. Our clients love their email and text appointment reminders! Clinically, the treatment plans, quick notes, and discharge summaries are comprehensive and easy to use. We have received outstanding customer service as they respond to our needs quickly. The Therasoft team is on top of the latest upgrades to make the system even more efficient and user friendly. We strongly recommend a small private practice like ours to start using Therasoft to make their office staff and therapist's lives easier! Review Source CK Carol K. Receptionist Used the software for: ### "I love the Customer Service" July 23, 2014 3.0 The Customer Service I receive from Irina is superb. She always responds to my emails quickly and she is always friendly. I am not all that impressed with the product itself. The ideology is great but there are often glitches. The scheduling calendar is pretty easy but sometimes it will not accept an appointment unless I enter it as a psychotherapy 60 min session, then once I get it on the calendar I have to go back and change it to the correct session description. I don't know why individuals who in individual therapy have to be under the group tab as well. Entering new clients or editing existing clients demographics and insurance information is pretty simple as well. Running reports are pretty simple too. Payments by check or cash rarely give me issues. The credit card processing has given me some issues as well. The card reader often does not scan and I have to enter the information manually. There has been a couple of times that a person has been billed more than once for the same session. Review Source DM Denise M. Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fraudulent Billing Department" March 20, 2020 2.0 This has been a horrible experience. I am now using simple practice with no billing issues. Pros I prefer simple practice features and billing department. Cons A colleague warned me about the billing and loss of patient information that he had with this company. I am glad that after the free trial I did not purchase, but I let them continue with my website. The website did not use my domain that I purchased and put it on their website service after I had already purchased business cards. I specifically told them I wanted to use my domain. Then they kept billing my credit card and lied and said they do not have a card on file and had me send them a payment manually. When I decided to cancel, they said it was cancelled. Then they billed me again. I sent them copies of the fraudulent billing and still no refund issued. Review Source JB Julie B. mental health therapist Used the software for: ### "I have really enjoyed using therasoft. It makes progress notes much easier. " August 18, 2015 4.0 Generally i have had a good experience. I love that my notes and client information are always with me without really being with me. I mostly use the therapy note and would encourage you to add a box for "other " under problems/issues and also under interventions. There are times that none of the boxes is sufficient. Also a discharge summary would be good as an option in the note category (drop down with other notes). It may exist somewhere else, but have not looked. My fault. Also i would really like to use the treatment planning, but it is just to encompassing and overwhelming. I have done one or two, but the amount of time it took was not worth it. Perhaps something shorter that can be written in independently by the therapist. The choices are nice, but don't always fit. Also have tried to use background intake questionaire, but again rather large and not geared to children as much. I however will continue to try some of these things because you offer so much! I would recommend it to any therapist. Review Source AR Alexandra R. Clinical Psychologist Used the software for: ### "Annual Therasoft Online Review " December 7, 2013 5.0 I have been a Therasoft Online user for over a year. I bought the system because they had great tutorials online, were competitively priced, and the system is and was streamlined and easy to use. During the last year, I had been delighted by ease of use, from setting up appointments, to progress notes, which lead to automatic billing. The system receives EOBs so income can be entered with a click of a button. If need be you can generate paper bills, but I seem to have no need for them. If you are a larger institution you will appreciate their various reports which the system can generate. My favorite feature is the online form which new patients can complete with their demographic information - name, address, ins information. No more in office forms and typing in information. I find that patients don't mind at all. The only downside for some is that it is not set up for Psychiatrists, so no prescription software. Check out the price! I keep telling them they don't charge enough! Review Source MK Miranda K. Office Manager Used the software for: ### "Overall, we are pleased with Therasoft for our clinical software." August 17, 2015 4.0 The software provides a very good structure for clinical assessments, treatment plans and progress notes. Once learned, it is easy to use. We believe the company is continuing to work to improve the software. Sometimes responsiveness to email requests or questions is slow. Sometimes the software runs slow. Sometimes we lose assessments, treatment plans and notes in the middle - "it just goes away". Sometimes when scheduling appointments, the client information will not populate. Sometimes when we enter an appointment, it goes to a different date and time than was entered. We wish the software included reminders or alerts for the expiration of treatment plans, non-attendance of clients and discharge of clients. We wish there were an easier way of having accounts receivable reports that through "company billing export report" - this report is good in that we can isolate the information that we want, but we have to go through so many steps each time to simply prepare the report. Review Source JS Jenny S. Owner Used the software for: ### "Review" April 26, 2010 4.0 Meets my billing needs. I would like to see changes so that I can use the program for more of my practice's needs. Pros Get paid quickly. Structure is intiuitive. Many helpful features. Good response to our feedback. Cons The calendar is hard to use, as you cannot make changes quickly. Also as a practice that does evaluation and needs to sometimes schedule two apts at the same time, it will not let you do so. A calendar more like google's would be great!!! Billing reports can be difficult to use and often have oddities (ie. not in date order). Occasional gliches (i.e. prints parent instead of client name on the bill if credit card option is endorsed). Progress notes- only have spell check if you are using Mozilla and spell check does not automatically fix commonly mispelled words. Review Source lW leslie W. owner/counselor Used the software for: ### "therasoft online" March 15, 2010 4.0 Staff support is there strong point. I am starting to look at other programs out there. I'm new at EMR and so some of the problems I am facing may be similiar with other online EMR programs. I don't know. Pros Learning and setting up the program was easy. The support staff are great. I love the fact that with one quick look at the calendar I can see if I have done my progress notes and posted payments. The set up for quick progress notes is easy Cons Scheduling is slow, too many clicks to get to the date and the client. There isn't a feature in place to easily see when the next available appointment is. They are still working out problems with the accounting system, nothing major but time consuming to fix. When printing off progress notes it did not print off all the information from the checked boxes. Review Source SO Susan O. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "I've used Therasoft Online for several years and have been extremely pleased!" September 19, 2017 5.0 Billing is easy and when checks are deposited directly from insurance companies, EOB information shows up on it's own. Pros It's easy to use and constantly being updated to meet more advanced needs. The staff is helpful and willing to take the time to walk through difficulties and find solutions. Review Source SM Sally M. LPC, Owner Used the software for: ### "The best complete practice management" December 11, 2014 5.0 I have been a counselor for over twenty years and began researching online practice management systems two years ago. I have been with Therasoft for six months and believe its the best option out there due to all that it has to offer. I have been pleasantly surprised that when you share a need and/or suggest a possible adjustment to the system, that it actually gets considered and incorporated into the regular improvement updates. Therasoft seems to have a great interest and dedication with keeping up with the most up to date needs of practitioners. Counseling is more my expertise rather than billing and accounting. I have found that I have been able to have great billing/accounting support from Petra, a set-up and support specialist at Therasoft. Wether it's the first time or second time that I'm learning something, its always pleasant and informative. Petra, thank you for your help and guidance about how to utilize and get the most from all that Therasoft has to offer. Review Source JS June S. Receptionist Used the software for: 6-12 months ### "Kim is always willing to help in any way" April 19, 2018 5.0 Pros Therasoft is easy to use, and I really enjoy being about to contact someone if I even need assistant. Cons the layout of counselors, maybe to be able to have different colors, or an easier authorization sheet Review Source SK Shari K. CEO Mental Health Care Used the software for: Less than 6 months ### "The team has been super helpful and accessible as we learn this new software!" August 24, 2017 5.0 It does everything we need it to do and more! Pros The company does the billing for you. The apps are great too! My clients really like the MyTherapist app. Cons It could be more user-friendly, but the team has been very helpful as we learn how to use it. It could be a bit more intuitive. Review Source Response from Therasoft Online August 30, 2017 We love to hear from new customers, that they are happy with us here at the support team, thank you for the review. We know that our system has a lot to offer and at times it can be overwhelming, but with time things will make more sense and easier to run. Please always feel free to give us feedback we love it! Thank you! SF Susannah F. Sole Proprietor Used the software for: ### "Overall I am thrilled with Therasoft software program. " August 14, 2015 4.0 I love that I can login and access Therasoft from any computer system. It is HIPAA compliant so I don't worry about confidentiality issues. Some of the other pros include the extensive choices of goals and objectives under the treatment plans, the ease of electronic billing, and easy flow of the system. My favorite change in the past year is he ability to enter multiple payments in one billing entry - this saves so much time! My only con is that there is no system to automatically save progress notes. Every once in awhile I will be typing a lengthy progress note (especially if it is the first session) and when I go to close it, I discover I have lost it. This generally happens when I briefly lose my internet connection at some point during the typing. It is incredibly frustrating. I think this good be avoided with an automatic saving of the progress note after a certain period of time (i.e. 60 seconds). Review Source Talk to a Capterra advisor for free and get results within 15 minutes.