# Page 8 | Therasoft Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Therasoft Online the right Mental Health solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86193/Therasoft-Online/reviews --- Therasoft Online 4.3 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 8 - Reviews of Therasoft Online ## Showing most helpful reviews Showing 176-200 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Chantea W. Postdoctoral Fellow Used the software for: ### "Therasoft could stand to be more user friendly." August 18, 2015 4.0 I like that Therasoft is accessible from anywhere, and is a HIPPA compliant system for storing patient health information. However, I do not experience Therasoft as user friendly. Cryptic system functions and instructions are the major drawback to the online system, and a need to update system forms that are less pejorative and more sensitive to those served in mental health settings. Also, I would love if there was a way to have a task list for completing paperwork (e.g., reminders to complete progress notes/intake reports). This function was available with a different system I have used in the past, and it was so helpful for when things get really busy. It would pop up at log-in until all the tasks were completed. Review Source DH Daniel H. Used the software for: ### "I have enjoyed the billing software. It has been very helpful and has saved me a lot of time. " August 13, 2015 4.0 I wish there was more ease of connectivity between the assessments and the other categories - notes, treatment plan, billing. Billing, overall, has gone well. I would love more website support and a drop down of options for forms to include on the website. Our name and info. could just be inserted to the forms. It would also be helpful to have a Psychological Report Writing software in place to be able to quickly provide Psychological report summaries. I would also love to see an easier way to develop quick invoices for clients where the numbers can just be typed in to an Excel type of experience. I have recommended the software to several of my colleagues. Review Source TS Tori S. Addiction Counselor Used the software for: ### "Excellent For All Counselors" April 25, 2010 4.0 It's a must have for any cousnelor or therapist that has private practives or treatment programs. Pros Therasoft is a awesome program for all counselors and therapist. It helps with monthly reports, billing, and it makes the intake process a lot easier. Being able to have your entire office every where you go is more than an awesome deal to have. It is also affordable unlike many of your other software providers out there. Cons The only disadvantage of the program is that it does not have the Addiction Severity Index (ASI) loaded onto the system. Review Source DC Denise C. Owner Used the software for: ### "Overall good experience" August 13, 2015 4.0 Customer service is typically excellent with very helpful and knowledgeable staff. I like that I can do my own billing and collections. I appreciate that the rate has not increased. Con: now that I understand the system (generally) I find some of the entries cumbersome. There are too many steps to add a date of service. I only have one location. Why do I need to manually enter location for each dos? Also we used to be able to check the box at the same time to post the dos. Now it's has to be done separately. I find this tedious. Likewise when entering payments. I would prefer less steps....as few steps as possible. customer service is what has kept me on board. Review Source JK Joelle K. Co-Owner Used the software for: ### "One-stop-shop software" August 13, 2015 4.0 Overall a good comprehensive software program. Pros: multifunctional and a one-stop-shop for our practices needs (electronic medical record, treatment planner, billing software, client ledger/accounting); LOVE the drop down menus (which are also customizable) for treatment planning and how they coordinate/auto fill with the progress notes; GREAT customer service on all our questions during training and transition. Cons: treatment plans do not have great review / progress monitoring options; reminders/notifications for therapist are not customizable (would love to be able to turn on/off certain notifications for things like doing session progress notes etc). Review Source GD Glenna D. therapist Consumer Services Used the software for: I used a free trial ### "Providing counseling" March 18, 2021 2.0 Pros it was easy to access and provided a tutoring program Cons the program was slow and the calendar was difficult to place appointments Review Source LC Laura C. Therapist Mental Health Care Used the software for: Less than 6 months ### "Excellent Support!!!" February 13, 2017 5.0 Petra head been incredibly supportive, i love Therasoft and I'm very pleased! Excellent features,had everything I need to be successful. The templates are amazing, the calendar, assessments, notes, dictation and i love everyhing we door therasoft!!! The best EHR SOFTWARE out there Thank you!!!! Pros Everything!!! Assessments, tx plan and note templates, dictation, support, Cons No complaints Review Source SS Suzanne S. Owner Used the software for: ### "Therasoft wins! " April 5, 2010 4.0 Would recommend to others looking for consolidation of records, good security and ease of claims filing. Pros Cost effective, especially for what you get. LOVE the ease of filing claims. Good support by phone and especially email. Amusing employees--like real people!! Cons Can be complicated since it has so many components. Hard to track number of different session types (when a client has so many of each type as is often the case with Va Medicaid)--it seems to only track total sessions. There needs to be some sort of "warning system". Review Source AR Arthur R. Used the software for: ### "Taking The Leap" October 23, 2014 5.0 I was skeptical about entrusting my practice to a piece of software, entrusting important data to the cloud, about giving up my attachment to paper. I am so glad I took the leap. Therasoft is an excellent piece of software, complex and sophisticated. It has made my life a lot easier. There are a few glitches, but they are minor. Petra Vaughn, technical support, is a delight to work with. She is tireless and good spirited. She knows her insurance. She has always come to my rescue. When I enter appointments on the calendar they are simultaneously being recorded for billing purposes. Billing submissions are a click away. Highly recommended. Review Source SK Sandal K. Clinical Director Used the software for: ### "Therasoft is very comprehensive and somewhat complicated. But I prefer it over other practice manag" August 13, 2015 5.0 Therasoft is very comprehensive and somewhat complicated. But I prefer it over other practice management programs because of the overall comprehensiveness. From Patient entry and intake to termination. Listing of insurance and billing seem to be seamless. Therasoft could expand in areas of looking at multi-service behavioral health design programs to include online documentation i.e., : psychosocial rehabilitation services, basic skills services, outpatient intensive programing, in-home services and case management. To include other paraprofessional services that are provided in comprehensive community programming. Review Source JB Jennifer B. Licensed Clinical Social Worker/Owner Used the software for: ### "Makes my Solo Practice function smoothly" August 19, 2015 4.0 I have used this product for about 4 years. As a Solo Practitioner, I was looking for something that was not devoted to medical practice because I did not need the extras. This fit the bill. It has helped to streamline my practice, particularly billing. I am able to track my clients from beginning to end with the treatment tools. The only "glitch" is that my ERA's with UBH are not always available in the View EOB tab. That means I see the deposit and have to go to the insurer's web page to see which client was paid. It has been a interesting to be a part of the evolution of this product. The customer service is second to none! Review Source SB Sophia B. Provider/Owner Used the software for: ### "I love the phone app and the affordable cost of the product. The customer service is amazing." August 14, 2015 4.0 Pros: Customer service is amazing. I feel like I can call anytime and get an actual person who knows me and will help me right then and there. The phone app is wonderful. I am a play therapist and being able to take pictures of art and sand trays for documentation that upload with the push of a button is priceless. I also love the dictate option. Cons: Hard to look up client overall balance without creating an invoice to total up all session costs. Individual session balances are easy but not monthly totals. it would be helpful to see money owed instead of deposit account balance when looking up client names. Review Source CA Colleen A. Used the software for: ### "5 months of use, no billing yet" August 18, 2015 4.0 Customer service is good, always polite. Program is some what difficult to use. I know I not using the program to its full potential because I'm not sure how. Power points to train how to use program would be helpful or a how to booklet for reference to look up how to use the program. Program should cost less first few months while building a caseload, maybe price dependent on number of clientele would be a good selling point. Review Source Response from Therasoft Online August 18, 2015 Thank you for your response, Colleen. We will certainly keep your suggestions in mind. I will email you the link to our online training manual and am happy to schedule some time for us to meet. BC BL C. Mental Health Counselor Mental Health Care Used the software for: Less than 6 months ### "Demo clips do not include all the info needed to start using program successfully." June 9, 2017 4.0 Only a month in so I am not able to truly see all the benefits. Pros Once program becomes familiar; it will save time. Simple templates. Customer Support is good! Overall this software is a timesaver!! Cons Signature page is not convenient when you work out in the community and do not always have access to wifi. Review Source BC Bonnie C. Founder Used the software for: ### "Excellent Software Company for Mental Health Professionals" August 5, 2014 3.0 I have been with Therasoft for over 4 years. They are a wonderful group to work with and I will continue using Therasoft. Their progress notes, scheduling, (different types of assessments) is excellent. Therasoft calendar easily implemented and offers an appointment reminder for your patient. Additionally, if you are a provider who accepts insurance, Therasoft can help you with submitting your claims. I would highly recommend Therasoft to anyone of my colleagues. including larger organizations (easy to train staff using this staff software) and for their therapist who are starting up their own practice. Review Source DA Douglas A. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Unit #'s in attendance module" September 13, 2018 5.0 The representative was terrific! She guided us through the system and now we have a clear understanding. Thank you for your support. Pros ease of use functionality is good, reporting is good, registration Cons no problems with the software its very user friendly and easy to learn Review Source Response from Therasoft Online September 17, 2018 Thank you so much for your review. Therasoft Team. LP Linda P. Office Manager Used the software for: ### "Good" August 18, 2015 4.0 \- I wish Therasoft would send us an email regarding the updates they do on the program. The only way I know about the updates is when I go to do something and it's changed. - I'd like to be able to go "Personal" to input something then be able to return to the same week I'm using instead of it returning to the current week. - When I'm using one screen for a client and I want to view a different screen for that same client, it takes me to the "A's" and I have to start all over again. - When I have an issue and I call Therasoft, they are very helpful, friendly and solve my program issues promptly. Review Source DH Dianna H. Licensed Marriage and family therapists Health, Wellness and Fitness Used the software for: Less than 6 months ### "Awesome " February 23, 2019 5.0 Pros Great value for the cost and great customer support. Cons Could not find anything wrong so far. Wish they had credentialing help. Review Source Response from Therasoft Online March 6, 2019 Thanks for the great review, we are working on adding the credentialing piece very soon. We are looking into ways to make this service affordable, with quality as well. Thanks MB Mark B. President Used the software for: ### "Customer service that doesn't merely say they care, but actually problem solves when you call or email" August 18, 2015 4.0 I think when Jas et al designed the software the guiding principle must've been "make it work". In the seven years or so that I've been using Therasoft it has always worked. It perhaps isn't the most fancy, it doesn't do everything I want, or everything the way I want it to, but it does everything I need without fail. That said, when I do have an idea and I give them a call, they actually try to incorporate it into the software. Amazing! My point is, problems I have with the design of the software are easily outweighed by the responsiveness and competence of the customer service. Review Source JF Judy F. Owner Used the software for: ### "Software is adequate." May 4, 2016 3.0 Scheduling appointments and insurance remittance is good, but customer service is quite poor, slow response time, incorrect information, lack of communication about updates, and several added features are not added to our system (we find out they exist long after being launched). Review Source Response from Therasoft Online June 15, 2016 I'm sorry to hear about your experience with us! Our customer service is almost always one of our best selling attributes, so if we've failed in some way I apologize. Feel free to reach out to me personally at any time and I will do what I can to make it right. You can email me at michael@therasoft.com DG Donna G. Owner/Therapist/LPC Used the software for: ### "The software is okay but could be improved. " August 13, 2015 3.0 It would be quicker if after an appointment is on the calendar, when it is time to input the attendance, payment, notes and submit for payment if after each entry the next thing came up automatically. For instance, if after I put the attendance in for client A, the payment page showed up for client A. Then after I put the payment in for client A - the notes automatically came up. Then after the notes were put in - etc..... I have to go back to the calendar for each input for each client. It could much quicker. The software is fairly easy, it could just be improved. Review Source GS Ginger S. Private practitioner Used the software for: Less than 6 months ### "This software has everything I need in one place. " October 26, 2017 5.0 Pros The customer service is terrific! I was using the software immediately after a short training. They contacted ME to see if I needed additional support. Cons Posting payments took me a few times to get the hang of but that's just me. Review Source JB Jan B. Therapist Mental Health Care Used the software for: Less than 6 months ### "Help! I need somebody!" January 11, 2019 3.0 Pros Designed for therapists. Have used multiple EMR systems. Toughest part of this one is just getting into the system. Cons Repeatedly does not allow me to login and instead uses name and password of previous user over and over again. Review Source tP thomas P. marriage and family therapist Used the software for: ### "Therasoft Online" April 23, 2010 5.0 i highly recommend therasoftonline for anyone who wants every single facet of their practice managed well. Pros easy to use, amazing customer support, completely tailored to needs and preferences, reliable, friendly, logical, great database, affordable, professional, prompt when needed, sensitive to specific needs, free training Cons change takes time, but not much time, if you put in a request and have a specific concern Review Source BM Bryant M. Program Director Used the software for: ### "We use a custom software package. It does what we what it to do, and modifications are timely." August 18, 2015 5.0 Our client records are maintained on TheraSoft's sercure servers and our counselors have access to all client records via secure internet connection from any or our campus locations. We are able to query our data base to get infromatin about client outcomes, referrals, demographics, etc. TheraSoft has been able to incorperate some of their programs into our data base to ensure an audit trail for client progress notes and treatment plans. We are very satisfied with our relationship with TheraSoft. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.