# Higher Logic Thrive Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Higher Logic Thrive Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more.

Source: https://www.capterra.com/p/86198/Higher-Logic-Online-Community/pricing

---

# 

 Higher Logic Thrive Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Higher Logic Thrive

## What is Higher Logic Thrive?

Higher Logic is revolutionizing member engagement. Our platform unifies community, marketing, learning, events, and more -- giving you the power to deliver a deeply personalized, engaging experience across every touchpoint.​ From automated campaigns to thriving online communities, we help your members feel recognized and valued every day. And because everything works seamlessly together, your staff spends less time managing systems and more time creating impact.​ We also build in strategic guidance and hands-on support so Higher Logic isn't just a platform – it's a partnership. Together, we unlock stronger retention, deeper insights, and a member journey that turns passive participants into passionate advocates.

## What is Higher Logic Thrive used for?

[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Community](https://www.capterra.com/community-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)

Overall rating

Based on 98 user reviews

Reviews sentiment

Positive

88%

Neutral

9%

Negative

3%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Higher Logic Thrive

4.3 (98)

VS.

[4.2 (645)](https://www.capterra.com/p/57588/StarChapter/reviews/)

Starting Price

Contact vendor

Starting Price

$113

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (97)

Ease Of Use

3.7 (644)

Value For Money

4.0 (75)

Value For Money

4.1 (525)

Customer Service

4.0 (86)

Customer Service

4.3 (615)

## Higher Logic Thrive alternatives

[4.4 (276)](https://www.capterra.com/p/124449/GrowthZone/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (97)](https://www.capterra.com/p/237509/Easy-HOA/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (122)](https://www.capterra.com/p/188714/Novi-AMS/reviews/)

Starting price

$829.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[3.8 (174)](https://www.capterra.com/p/76329/YourMembership/reviews/)

Starting price

$3990.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

72%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Advertising Management

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage advertising space and its sales within your network or publication

Content Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Customizable Fields

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Data Security

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Discussions/Forums

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Group Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Organize and edit a group of people's policy and members

Higher Logic Thrive 80 features

An @mention is a way to tag or notify a specific person about a message/post

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Manage advertising space and its sales within your network or publication

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Allows users to publish blogs on social site

Track and manage schedules and meetings via an integrated calendar

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Protect sensitive data for digital privacy

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Track delivered, received, and opened emails

Tracks metrics that provide insight into how a user interacts with any interface or product

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Find & retrieve relevant data or documents

Games or game-like elements to track progress and reward accomplishments

Organize and edit a group of people's policy and members

The creation, development, and sharing of potentially innovative new ideas

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create landing pages or online forms designed to capture new leads and prospects

Automate workflows and trigger campaigns based on customer actions

See past and upcoming campaigns and communications in a calendar view

Collection of images, videos and other digital content that can be used

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Database of members to track personal information of individuals and families

Access software remotely via mobile devices

Access the system via a mobile application

Controls/tools to moderate the session

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Adjust communications based on previous interactions or personal preferences

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Group leads or contacts based on their specific characteristics

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Profiles of users providing basic information

Interact with data visualization elements, such as charts and graphs, to drill down into data

Built-in website builder or integration with third-party site

Monitor activity of individuals who visit your website using cookies

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.1 (97)

4.1

Based on 97 reviews

## Pricing

Value for money

4.0 (75)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (75)

4.0

Based on 75 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Nimble](https://www.capterra.com/p/123032/Nimble/)[

MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[

SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[

GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[

YourMembership](https://www.capterra.com/p/76329/YourMembership/)[

iMIS](https://www.capterra.com/p/15885/iMIS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (86)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (86)

4.0

Based on 86 reviews

## User reviews

Overall rating

4.3

Based on 98 reviews

Filter by rating

5(48)

4(38)

3(9)

2(3)

1(0)

Mentioned topic

Sorted by most recent

Barbra B.

Web Developer

Non-Profit Organization Management

### "They're going to need a while to iron out the bugs. "

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

January 3, 2025

The sales team is great, they promise the world. It seems to rapidly fall apart after that. I've just now spent half an hour on a tech chat simply trying to get a URL for an image uploaded to the site. I finally just used the Inspect feature in the browser to get my own answer.

Pros

I am submitting this review to deal primarily with the design aspects of the platform. I haven't gotten to the point where I can comment on the application itself.

Cons

In short, at this time the design interface is pretty bad. It's cumbersome at best, you have to jump to different areas of the interface to edit a single page. Despite it being based on the Bootstrap system, it is a terrible bastardization that does not allow even a full-width image to be displayed in a hero, you can't go wider than 1200px, so it looks awful on most desktops. This, I am told, is a known issue going back MONTHS.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Meghann K.

Marketing Administrator

Legal Services

### "Go with a different service"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

July 18, 2022

My overall experience with Higher Logic hasn't been great. For the last 8 months, we've been \*trying\* to work with their customer support specialists and even had to meet with their CTO for the lack of communication, no alternatives provided, etc. For how much we pay and how long we've gone without having full accessibility to this service is ridiculous. I'd much rather pay for a platform that gets our job done without working longer hours due to Higher Logic's issues on the backend (that's effected all companies, apparently). I just feel that this experience ruined it for me with ALL Higher Logic products and services.

Pros

The only thing I liked is how ease it was to use pre-built templates.

Cons

There has been an on-going issue where you're unable to save your work since February 2022 and there were IQA issues in November 2021 - February 2022. It just seems that there's been constant problems on the backend (admitted by the CTO himself). Additionally, the lack of updates and support from their customer support team has ruined the experience. I would suggest paying more for a more reliable service. My department has been under fire by our executive team due to issues from Higher Logic that they don't seem to care about. If you're using this platform for email automation, I give this software a zero. Emails have failed to go out to our contact list, doesn't save, etc. which causes a lot of frustration on the customer/users end. We've missed several deadlines because of their 504 errors and don't hear back from customer service reps for days on end.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Sarah B.

Program Manager

Non-Profit Organization Management

### "Great communities, so-so CMS"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

February 2, 2022

All of our communities and directories are hosted on Higher Logic. It functions smoothly with our wordpress website, as well as our integration with MemberClicks.

Pros

Higher Logic is great for communities and directories. There's lots of automation that makes contacting members and keeping everyone up to date on things very easy. The communities make it easy for members across the globe to communicate daily, sharing the latest information, tips and tricks.

Cons

The content management system/website portion is not as powerful or customizable (without serious HTML/coding experience) as other web platforms out there.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JJ

Joshua J.

Researcher

Higher Education

### "Higher Logic Kept us Connected"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 22, 2021

Pros

Higher Logic provided the perfect platform for our research team to stay connected. Working on a project of ancient manuscripts that involves scholars from around the world who rarely are in the same place at the same time, Higher Logic connected our membership base to one another in a way that kept our research moving forward and our relationships with one another strong throughout our project. This was especially true with the peer-to-peer support tools that allowed us to make our research deadlines as we utilized technology to keep our team productive and accountable.

Cons

Utilizing any platform that ties together a research community requires a slight learning curve and Higher Logic was no different. However, the software was very user-friendly and intuitive to our research community.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DS

Daniel S.

Dir of Marketing

Computer Software

### "Weak editor, no way to optimize search"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

April 6, 2021

Pros

The software is fairly easy to use if you only want to create basic pages

Cons

There is no way to hard code the search function. We are using it as an intranet - a place for sales to find product information and sales tools with a dedicated page for each solution area. However, the search function is awful - there is no way to ensure the top results are the pages we want them to find. Search for "Cloud" products - and you get a bunch of random search results with cloud on the page - instead of the Cloud Community Page coming up first. Second issue is that the editor is hard to use. It is not easy to set up an attractive and interesting page. There are lots of good html editors - but this one is buggy and challenging.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BC

Brandon C.

Senior Graphic Designer

Retail

### "Higher Logic is a misnomer"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

March 4, 2020

The main problem I have is the lack of intent to update the platform to be more competitive with others on the market, this product is marketed as an enterprise solution but misses the mark by a long shot with out of date UI, lack of features and unwillingness to change. The only redeeming factor is its simplicity and gentle learning curve, not ideal for an Enterprise solution, but would work fine for small business.

Pros

On the plus side of things, the software is fairly intuitive and only takes a little time to figure out the basics of. It really isn't too difficult to get started with it or show someone how to use it. We mainly use Informz from Higher Logic, and use to send our retail oriented emails. It's easy to set up test groups, and do some basic targeted emails.

Cons

The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform. There is no way to modify your CSS or integrate other features into creating emails such as branded fonts and visually interactive elements. As someone who builds the emails I want to be able to have my emails be on brand with other marketing and promotional materials, this is hard to achieve without sacrificing legibility and flexibility on this platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Communications Manager

Pharmaceuticals

### "#1 for a reason"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 18, 2020

The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons.

Pros

It shows that they use their longevity and experience to improve their products based on user and client feedback.

Cons

As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements).

Alternatives considered

[CommUnity](https://www.capterra.com/p/251130/Personify-Community/)

[YourMembership](https://www.capterra.com/p/76329/YourMembership/)

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reasons for choosing Higher Logic Thrive

Overall value, quick implementation, and ease of use for members.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BT

Bryan T.

Senior Associate

Public Policy

### "The best out there"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

November 20, 2019

I've had an overall great experience with Higher Logic. The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there.

Pros

I love the integrations with our AMS and LMS. Unlimited flexibility with design.

Cons

The library is a bit outdated, but apparently there are plans to improve it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TS

Toni S.

Assoicate

Public Policy

### "Higher Logic is Higher Than Most"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

November 20, 2019

Pros

I really enjoy all of the functionality. I like all of the options it allows me to utilize to engage our users. I find it to be intuitive to access and engage with. Our users find it accessible as well.

Cons

The support response time is longer than I would like.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

jackie d.

Marketing Manager

Financial Services

### "Online Community Success"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2019

Pros

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

Cons

Some of the user features and interfaces are a little clunky.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/reviews/)

Popular comparisons

[StarChapter vs Higher Logic Thrive](https://www.capterra.com/compare/57588-86198/StarChapter-vs-Higher-Logic-Online-Community) 

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