# Page 2 | Higher Logic Thrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Higher Logic Thrive the right Email Marketing solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86198/Higher-Logic-Online-Community/reviews

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Higher Logic Thrive

4.3 (98)

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Last updated March 13th, 2026

# Page 2 - Reviews of Higher Logic Thrive

## Showing most helpful reviews

Showing 26-50 of 98 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Barbra B.  
Web Developer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "They're going to need a while to iron out the bugs. "

January 3, 2025

2.0

The sales team is great, they promise the world. It seems to rapidly fall apart after that. I've just now spent half an hour on a tech chat simply trying to get a URL for an image uploaded to the site. I finally just used the Inspect feature in the browser to get my own answer.

Pros

I am submitting this review to deal primarily with the design aspects of the platform. I haven't gotten to the point where I can comment on the application itself.

Cons

In short, at this time the design interface is pretty bad. It's cumbersome at best, you have to jump to different areas of the interface to edit a single page. Despite it being based on the Bootstrap system, it is a terrible bastardization that does not allow even a full-width image to be displayed in a hero, you can't go wider than 1200px, so it looks awful on most desktops. This, I am told, is a known issue going back MONTHS.

Review Source

Sarah B.  
Program Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great communities, so-so CMS"

February 2, 2022

4.0

All of our communities and directories are hosted on Higher Logic. It functions smoothly with our wordpress website, as well as our integration with MemberClicks.

Pros

Higher Logic is great for communities and directories. There's lots of automation that makes contacting members and keeping everyone up to date on things very easy. The communities make it easy for members across the globe to communicate daily, sharing the latest information, tips and tricks.

Cons

The content management system/website portion is not as powerful or customizable (without serious HTML/coding experience) as other web platforms out there.

Review Source

JN

Jessica N.  
Sr. Marketing Manager  
Computer & Network Security  
Used the software for: 1-2 years

### "Growing Pains to the Max"

January 28, 2019

2.0

Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros

The fact that it is a tool that can help me run an advocacy program.

Cons

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Review Source

Kimberly S.  
Senior Director of Membership, Marketing, and Content  
Non-Profit Organization Management  
Used the software for: 2+ years

### "HL Community Platform engages members and aids committee work"

November 7, 2018

5.0

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?) Wish you could duplicate "events" in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.

Review Source

Kendall J.  
Technical Writer  
Computer Software  
Used the software for: 1-2 years

### "Gets the right information to the right people at the right time."

November 6, 2018

5.0

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros

We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons

The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Review Source

BC

Brandon C.  
Senior Graphic Designer  
Retail  
Used the software for: 1-2 years

### "Higher Logic is a misnomer"

March 4, 2020

2.0

The main problem I have is the lack of intent to update the platform to be more competitive with others on the market, this product is marketed as an enterprise solution but misses the mark by a long shot with out of date UI, lack of features and unwillingness to change. The only redeeming factor is its simplicity and gentle learning curve, not ideal for an Enterprise solution, but would work fine for small business.

Pros

On the plus side of things, the software is fairly intuitive and only takes a little time to figure out the basics of. It really isn't too difficult to get started with it or show someone how to use it. We mainly use Informz from Higher Logic, and use to send our retail oriented emails. It's easy to set up test groups, and do some basic targeted emails.

Cons

The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform. There is no way to modify your CSS or integrate other features into creating emails such as branded fonts and visually interactive elements. As someone who builds the emails I want to be able to have my emails be on brand with other marketing and promotional materials, this is hard to achieve without sacrificing legibility and flexibility on this platform.

Review Source

DeAnna M.  
CORD Operations Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great Member Engagement"

November 6, 2018

5.0

Our members and staff both love our new community. We went from a listserv type of system that didn't have great archive capabilities to Higher logic and now we have awesome archives, tagging and increased member engagement. The automation have also made staff's job a lot easier. It isn't quite set it and forget it but its close. We don't have to specifically go back and add members, this is just done through automations.

Pros

The ability to have a history of the topics members have discussed that is easily searchable and organizable with tags.

Cons

We had a few hic ups when we switched integrations to a new AMS system but we contacted our customer service manager and she worked it out and got things running again.

Review Source

VR

Verified Reviewer  
Senior Program Associate, State Association Services  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "More Learning"

November 7, 2018

4.0

Overall, I learn more daily. i am still trying to get buy-in from my association, but I am fighting for HL because I believe it is capable of so much more.

Pros

I like how easy it is to learn how to use the product. I love how information is easy to find.

Cons

I think training for community managers should be longer. After 2.5 years of being on the platform, I am just learning things I need to know. However, since being CM, there is so much I need to know and I wish i would have gotten all of this information prior to be becoming the CM.

Review Source

VR

Verified Reviewer  
Sr. Copywriter/Content Strategist  
Education Management  
Used the software for: 1-2 years

### "Everything we need in one place"

November 20, 2018

5.0

We moved to Higher Logic to host our website as well as our online community for an education association. The transition to the new website and community was seamless from our members' perspective! They found using Higher Logic's community functionality to be very user friendly and we have a very active online community. Integrating the community tools into the CMS also gives us some great ways to highlight the community on our website.

Pros

The ability to integrate the CMS, email automation and online community.

Cons

Resource library tool has an outdated look and feel and has limited functionality.

Review Source

Leslie K.  
Director, Marketing & Communications  
Accounting  
Used the software for: 2+ years

### "Higher Logic community is great for professional associations"

November 7, 2018

5.0

It's been great. No major complaints -- just the note about upgrades not being obvious.

Pros

It is adult social media for professionals! Great place for members to share their expertise and ask questions privately, exclusive to an audience of colleagues who understand their issues and concerns.

Cons

The upgrades and how to take advantage of them isn't always obvious.

Review Source

VR

Verified Reviewer  
Member Engagement Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Constantly Improving - So much more coming "

November 8, 2018

4.0

After I attending conference, I will make sure to be more involved in the HUG communities. I realized that I am missing out on so much content.

Pros

I love the ability the system gives us to connect members, provide them with resources and actually reach all of the members using the system all at once.

Cons

It is difficult to make changes and its not very intuitive. I am excited for the changes being made to the admin section, I hope these updates make it easier to changes and access different features.

Review Source

VR

Verified Reviewer  
Director, Publications and Community  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Would appreciate more features without add on costs."

November 7, 2018

4.0

LOVE HUG!!!! Great members who always help each other out.

Pros

Love the ease for the end user (or members) If the pages/platform are designed correctly by admin/staff they love this connection to their peers.

Cons

admin interface...its clunky and somewhat confusing. The reports are hard to come out with a final combined report

Review Source

JJ

Joshua J.  
Researcher  
Higher Education  
Used the software for: 2+ years

### "Higher Logic Kept us Connected"

December 22, 2021

5.0

Pros

Higher Logic provided the perfect platform for our research team to stay connected. Working on a project of ancient manuscripts that involves scholars from around the world who rarely are in the same place at the same time, Higher Logic connected our membership base to one another in a way that kept our research moving forward and our relationships with one another strong throughout our project. This was especially true with the peer-to-peer support tools that allowed us to make our research deadlines as we utilized technology to keep our team productive and accountable.

Cons

Utilizing any platform that ties together a research community requires a slight learning curve and Higher Logic was no different. However, the software was very user-friendly and intuitive to our research community.

Review Source

Katie B.  
Manager, Member Relations  
Hospital & Health Care  
Used the software for: 2+ years

### "My Higher Logic ExperienceI "

November 7, 2018

4.0

we are engaging members who I think we otherwise would not have engage. so it's mostly all good!

Pros

I like the fact that HL takes care of all the set up/details/ tech and we have a product that we can customize to match our look and feel

Cons

some limitations in the implementation/set up that we worked around.

Review Source

Michelle L.  
Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Lots of features and great support"

December 4, 2018

4.0

Pros

There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents. Communities can be private or public to all members of an association.

Cons

The library is not totally intuitive and can be a little tricky to rearrange and organize, however this is minor compared to the benefits HL offers.

Review Source

KF

Kelly F.  
CMO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Online Community User"

November 2, 2018

5.0

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros

This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

Cons

The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

Review Source

VR

Verified Reviewer  
Membership & Chapter Relations Team Lead  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Excited for the future.. "

November 8, 2018

5.0

Exciting.

Pros

It is relatively user friendly for staff and customers. The interface for some features is pleasant and easy to understand. It embodies everything needed to run a modern business with online presence.

Cons

It's still growing so rapidly that there are still growing pains and issues that are less than ideal. However, I'm glad we're here and looking forward to continuing to grow with a company like HL.

Review Source

Ken R.  
Director of Development and Member Services  
Management Consulting  
Used the software for: 2+ years

### "Informz "

November 6, 2018

4.0

Overall, the product is fantastic and I know Higher Logic will continue to enhance the products in the future.

Pros

Ease of use, many features, ability to create personas and enhance engagement with members through analyitics

Cons

Prefer more creation options for email marketing.

Review Source

VR

Verified Reviewer  
Director, Membership Recruitment and Retention  
Newspapers  
Used the software for: 2+ years

### "My Higher Logic Experience"

November 8, 2018

4.0

Pros

Automation rules and reporting are my favorite features of HL

Cons

Customer support has been decreasing over the last 1.5 years, response times longer and longer, hope of resolution of issues or product malfunctions is decreasing

Review Source

VR

Verified Reviewer  
Manager of Learning and Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Bringing our Member Together"

November 20, 2019

5.0

Pros

This software is a one stop shop for bringing our customers together to collaborate and learn.

Cons

There is a learning curve, but it is learnable.

Reason for choosing Higher Logic Thrive

Market share and integrations with our current systems.

Review Source

Amy V.  
VP Association Services  
Financial Services  
Used the software for: 1-2 years

### "Great Solution for listserv Replacement Need"

November 19, 2019

5.0

Pros

Our group has been using the Higher Logic Community Platform for almost two years. We continue to get new members and look for new ways to engage them. Higher Logic makes it easy to offer a solution regardless of the size of your organization. It has been a wonderful success and a great solution for our need.

Cons

The learning curve with some of the automated features. It is robust so at times the process seemed overwhelming.

Reason for choosing Higher Logic Thrive

Higher Logic met the needs I was looking for and the sales team and implementation teams were great to work with in our launch.

Review Source

VR

Verified Reviewer  
Community Manager  
Computer Software  
Used the software for: 1-2 years

### "My Higher Logic Experience"

November 7, 2018

4.0

Pros

I enjoy the ability for non-developers to be able to easily use the site and set up pages without having to be able to code.

Cons

Implementation is difficult if you do not have the standard customer scenario. There are not many commercial customers, but hopefully this is an area that will grow.

Review Source

VR

Verified Reviewer  
Systems and Project Support Senior Coordinator  
Higher Education  
Used the software for: 2+ years

### "HL platform and overall satisfaction"

November 7, 2018

4.0

Pros

The education and discussions through the HUG is very helpful in managing new and on-going aspects of the platform. It is helpful to know what other clients are going through and to have HL be receptive to new product enhancements, potential bugs, or new features.

Cons

Since HL has brought on more companies into the mix, support has not been what it used to be. Slowly, service s coming back around and the new support center is helping out. I am looking forward to things improving.

Review Source

TB

Teshia B.  
Governance and Component Relations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Online Community Product"

November 19, 2019

4.0

Pros

I have worked with three organization that used the Online Community platform and the major benefit in recent years is how HL supports the organization from start to finish and continues support ongoingly. My first organization did not have that level of support during launch, but HL recognized organizations needed that support and they responded to that need. Now I feel between the HL staff and HUG, you can really conquer any problem you encounter as an admin.

Cons

More recently we're experienced some problems with regard to the volunteer opportunities module and sending opportunities. I know changes are coming down the pike that may improve this activity.

Review Source

VR

Verified Reviewer  
Membership Marketing Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Good Concept Old Look and Feel"

November 7, 2018

3.0

Pros

This is a great concept for communities to gather and have discussions. There is plenty of space for ideas, growth and resources.

Cons

The look is very old especially the font. I feel very limited when building a microsite. the over content management portion is not user friendly and I have background in content management. I would probably recommend something widget based and suggest looking into Crowdster webpages.

Review Source

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