# Page 3 | Higher Logic Thrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Higher Logic Thrive the right Email Marketing solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86198/Higher-Logic-Online-Community/reviews --- Higher Logic Thrive 4.3 (98) [View alternatives](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Higher Logic Thrive ## Showing most helpful reviews Showing 51-75 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Communications & Marketing Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great way to communicate with your membership" November 7, 2018 4.0 Continuous conversations with our members. Pros The support from Higher Logic is great. Right from the beginning they were there to help you navigate your way through setting up an online community. Its the prefect platform for our members to engage with each other and our association. It helps us to know what issues are important and relevant to our membership. Cons You can get announcements and events in the daily digest. Review Source VR Verified Reviewer Communications Manager Pharmaceuticals Used the software for: 1-2 years ### "#1 for a reason" February 18, 2020 5.0 The addition of the HL community has been a great service and value to our members. Pros definitely outweigh the cons. Pros It shows that they use their longevity and experience to improve their products based on user and client feedback. Cons As a single product user, it sometimes feels as if our needs are not as urgent (bug fixes, improvements). Alternatives considered [CommUnity](https://www.capterra.com/p/251130/Personify-Community/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Higher Logic Thrive Overall value, quick implementation, and ease of use for members. Review Source CS Cassandra S. Senior Member Services Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Online Communities Was A Win" November 19, 2019 5.0 Pros Launching online communities through Higher Logic has been a great decision for our organization. It has allowed our members big and small to engage with their peers. It has been well received. Cons Our least favorite thing about Higher Logic is the customer support process. When we signed on it was a very personal experience. It has since become a bit sterile. Reason for choosing Higher Logic Thrive iMIS Communities was not as user friendly. Review Source NW Nicole W. Training Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Looking Back" November 19, 2019 3.0 I love the HL online community experience. Prior we used listservs which was very annoying to most. We have enhance the conversations within our movement, they can search previous questions, and provided a platform to do so. Pros I love the various options and add-ons available with the platform which enhance the product and overall feel. The site is very user friendly to the end user (not admin support staff). Cons I love the various options and add-ons available with the platform. However, I found implementation to be a little frustrating and the support team did not fully explain the ins and outs of Higher Logic. I would have appreciated a more comprehensive training and overview of the system. I felt blind for the majority of our implementation/launching process. Review Source VR Verified Reviewer Membership Marketing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "HL communities" November 7, 2018 4.0 Pros \- FAST customer service - I submit a case and generally get a response within the same day. - Communities are very user friendly for members, easy for them to post, find things Cons \- Difficulty with editing webpages, not as user friendly - reporting capabilities are not as detailed as I would like Review Source VR Verified Reviewer Director, Member Services Medical Practice Used the software for: 1-2 years ### "My Higher Logic Experience" November 7, 2018 4.0 Pros I like the ease of use and the increased member engagement. Cons I wish there was an additional level of access below superadmin level. Review Source MG Mhari G. Product Owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Rethinking our entire structure" November 19, 2019 5.0 I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG. Pros I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement. Cons Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing Higher Logic Thrive Cost, ability to integrate with our current CRM, netForum. Review Source BT Bryan T. Senior Associate Public Policy Used the software for: 2+ years ### "The best out there" November 20, 2019 5.0 I've had an overall great experience with Higher Logic. The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there. Pros I love the integrations with our AMS and LMS. Unlimited flexibility with design. Cons The library is a bit outdated, but apparently there are plans to improve it. Review Source VR Verified Reviewer Community Manager Computer Software Used the software for: Less than 6 months ### "Transferring from one community platform to another" November 7, 2018 4.0 Pros There are so many more tools for communities than I've seen in previous software, and the company is still growing so there is a lot of chances to give ideas and influence the new additions to features. Cons The back end design is very clunky, though they are going to be updating it and I can't wait to give it a try. There is also a limited number of security customizations in some influential parts of communities, such as moderating a big group of individuals at once, or restricting people to not be able to post, but be able to respond to posts. I hope these will come in the future. Review Source LD Lindsey D. Asst. Dir Communications, Community Higher Education Used the software for: 6-12 months ### "Good product, great support, outstanding future" November 19, 2019 5.0 We needed something to replace our old listservs. We are so far so happy with Higher Logic. The system is so searchable, so our users can find and use the amazing content they have helped to create. Pros This software is excellent for accomplishing goals of engaging community members. I appreciate the ability to automate activities and engagements. I also love the report functionality. The New Admin Experience has really enhanced my ability to support our community. It's MUCH easier to find what I need. Cons I did find that there was quite a learning curve for the community site and the admin side. Review Source VR Verified Reviewer Director of Membership and Marketing Renewables & Environment Used the software for: 2+ years ### "Great Member Engagement Software" August 30, 2018 5.0 Overall we really like working with Higher Logic software and company reps. Pros This software allows our members to network 24/7 at times that are convenient for them. Cons The design is still a bit clunky; need to know HTML. Review Source jD jackie D. Marketing Manager Financial Services Used the software for: 2+ years ### "Online Community Success" November 20, 2019 5.0 Pros Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program. Cons Some of the user features and interfaces are a little clunky. Review Source ES Emily S. Coordinator, Global Membership Higher Education Used the software for: 2+ years ### "Continuous Improvement" November 19, 2019 4.0 Pros They are constantly finding ways to make things easier for me as a community manager! Cons Waiting long periods of time for bugs to get resolved. Reason for choosing Higher Logic Thrive We have had our Higher Logic community for over 10 years. Review Source ML Melissa L. Enterprise Applications Manager Higher Education Used the software for: 2+ years ### "A customized solution for all types of clients " November 19, 2019 4.0 Pros The platform is easily adapted to be configured for different clients and fields of work. Although there are best practices for initial structure, there are options for customization. Cons At times I have run into issues since we are a long term user of the platform, thus some of our setup is not good for utilizing other new features and enhancements that have been developed for the platform. It would be helpful if there was a bit more information to assist legacy clients so we do not get left behind. Review Source VR Verified Reviewer VP Talent Insurance Used the software for: Less than 6 months ### "We use for an exclusive internal community network of contractors across the country." March 5, 2018 5.0 Great community network site! The HUG (Higher Logic User group) is too big to easily find help; but, you can dial into meaningful things there, and the support site is great. Pros There is a lot of functionality, but you can easily dial in to the level you need. Our community took off immediately and we are seamlessly layering in different functionalities. The support provided and information available to help us become empowered administrators is excellent. Review Source VR Verified Reviewer Communications Coordinator Used the software for: 1-2 years ### "Very useful tool for our staff and members to communicate with each other. " March 15, 2018 3.0 While it's a very useful tool for communicating, I feel like emailing does the same thing. When we used this, we would get an email when something was added to our community. Pros It was very easy to keep up with membership and staff changes because it talked with our database, Imis. Review Source CI Cortney I. EA/Office Manager Non-Profit Organization Management Used the software for: 6-12 months ### "We love it!" November 19, 2019 5.0 Pros Ease of use, team members, sales process and implementation timeframe Cons There is a lot of information and I'd love to see more interaction with my HL team. Reason for choosing Higher Logic Thrive 93% retention rate of their clients, product demo, case studies, results and trends demographically with the various ages and skill sets of our members - more value for our members and increased connectivity. Review Source PM Peter M. Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great first impression" November 7, 2018 4.0 We wanted to give more power to our members as well as a way for them to interact on a daily basis. This allows us to do that. Pros We just launched our platform and a couple of things we love: 1. The integration aspect and process was awesome and very easy. The APIs worked great. 2. The ability to customize was extremely helpful and useful. We have control of what it is and we don't have to rely on them to do everything. Cons Some of the backend functions you have to learn where they are as they may not be where you host them or what you would call them. However, once you learn, it's easy. Review Source sC sean C. sr. application mgr Non-Profit Organization Management Used the software for: 1-2 years ### "Creates member value" November 19, 2019 4.0 mixed. great software, but communication with client on support matters is burdensome. Pros Creates member value by facilitating networking among members Cons admin experience Reason for choosing Higher Logic Thrive HL acquired the other company we were interested in Review Source RR Rosa R. Program Manager Public Policy Used the software for: 2+ years ### "Great software for outbased groups" November 19, 2019 5.0 Pros We use this software to manage and provide resources to our state and regional affiliates. It is a resource repository and a communication tool that allows them to share resources and best practices with one another. Cons The current library features are clunky and slightly difficult to use. Reason for choosing Higher Logic Thrive We needed a new platform and this was the best available at that time. Review Source WD Wanda D. Communications Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "My higher logic experience" November 6, 2018 4.0 Lets us provide our members with a secure platform for networking Pros being able to engage our members in the open forum Cons Would like to be able to use HTML code and have more opportunity for designing email blasts Review Source BL Brian L. Member Experience Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Higher Logic Online Community is Great" November 19, 2019 4.0 Pros Integration with Salesforce Allow single sign on with our AMS Cons Needs more customization options Better resource library Review Source rC rhonda C. deputy director Non-Profit Organization Management Used the software for: 2+ years ### "Higher Logic Community engages Kentucky public school leaders statewide" November 6, 2018 5.0 Given it is somewhat like other social media platforms, it is fairly easy to navigate as a frontline user. Pros The online community enables us to share information with our 3200 members, bring important information to the forefront, and make important decisions in real time. Cons We continue the struggle with email posts going to clutter or junk. It's an ongoing education process. From a management standpoint and for the platform to work for you, there is much to learn and ongoing learning support is needed. Review Source KH Keri H. Coordinator, Database and Business Intelligence Non-Profit Organization Management Used the software for: 6-12 months ### "Great Service and Product" November 19, 2019 5.0 Pros Although I am a new admin for the product, I have found the service and quality of the product itself to be beyond excellent. This company knows its stuff! Cons There has been nothing so far that I don't like. Review Source NC NaDenna C. Director of Membership & Database Operations Non-Profit Organization Management Used the software for: 6-12 months ### "New User Experience " November 19, 2019 3.0 Pros The capability for the end user. There is so much they can do and interact with Cons The admin side so many reports and work arounds. There is alot of cross support with CRM that is difficult (netforum Review Source Similar Products Featured