Mark Systems USA

IHMS

4 / 5 33 reviews

Who Uses This Software?

Our customers are primarily production and semi-custom residential home builders, building 75 - 5,000 homes per year in the US and Canada. New home builders developing and master planning communities.


Average Ratings

33 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Mark Systems USA
  • www.marksystemsusa.com
  • Founded 1981
  • United States

About IHMS

Mark Systems' Integrated Homebuilder Management System (IHMS) is the industry's ONLY single-database, enterprise-wide, home builder software suite. IHMS delivers full back-office and field operations functions directly to the desktop of every person in the building process. Our single-database architecture means that information is delivered instantly and transparently to every team member. Purchasing, scheduling, field operations, sales office & design center all share critical information.


IHMS Features

  • Accounts Payable
  • Accounts Receivable
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Cash Management
  • Construction Breakdowns
  • General Ledger
  • Job Costing
  • Overrun Projections
  • Payroll Management
  • Purchase Order Management
  • Quotes / Estimates
  • Bid Management
  • Billing & Invoicing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • Document / Photo Management
  • Incident Reporting
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Permit Management
  • Residential
  • Selection Sheets
  • Subcontractor Management
  • Submittal Management
  • Supplier Management
  • Task Management
  • Timesheets
  • Warranty / Service Management
  • Accounting Management
  • Bid Management
  • Contract Management
  • CRM
  • Job Costing
  • Job Scheduling
  • Permit Management
  • Quotes / Estimates
  • Subcontractor Management
  • Supplier Management
  • Warranty / Service Management

IHMS Reviews Recently Reviewed!

K2C Building

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: The product is nice - longer learning curve was needed when it comes to making roof lines and 3d walkthroughs. Stairs were a bit tricky too. Overall the product is nice and was beneficial in terms of designing the home(s) and presenting the designs to customer(s).

Pros: Ease of installation and 3d capabilities.

Cons: WISH PRODUCT would be able to pull prices for items from big box stores (Menards, HomeDepot, Lowes) to help calculate material costs. Right now it is a lot of effort to enter these costs manually.

Recommendations to other buyers: Buy it.,

IHMS Review

Nov 03, 2014
5/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact you can access everything in one software product.

Cons: It's not iPad-friendly. So during selections, we are handwriting their colors in a Word document and then inputting them into IHMS.

Recommendations to other buyers: Make use of all avenues this software has to offer.

Lack of training

Oct 31, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: I like the fact that the entire company is tied together under one program. The vendor appears responsive.

Cons: Set up was not done properly, and we have spent the majority of time since up and running fixing issues. There is a lack of training for all employees.

Recommendations to other buyers: Be ready with information prior to start-up. You need to ensure you guide and advise clearly.

IHMS review

Oct 28, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: All my information is on my iPad. There's no more searching for plans and work orders.

Cons: It's very slow to bring up individual POs thread for approval. The calendar is very jumbled and difficult to read.

Recommendations to other buyers: This system works well for construction management.

Great Software

Oct 22, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It completely integrates all aspects of homebuilding. The entire system works together. The support team at Mark Systems goes above and beyond to make sure that all questions are answered.

Cons: I would like to send emails to the customer base from the sales center.

Recommendations to other buyers: Take the time up front to make sure that everything is correct. This is well-integrated software.

Kartchner Homes

Oct 21, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the awesome support and continued updates.

Cons: The price tag is hefty. This software is worth the price I'm sure; it's just hard to stomach the cost.

Recommendations to other buyers: Make sure that everything is apples to apples. This is truly the only integrated system out there that I could find. Everything else is piecemeal.

Heavy User and Administrator

Oct 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user-friendly and offers great access to database information.

Cons: My personal opinion is this product has a limited amount of reports, but the database information makes up for it.

Recommendations to other buyers: The company has a great technical support staff who is great to work with.

I appreciate that IHMS is always looking to improve their product.

Oct 16, 2014
5/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the support IHMS provides. They are always very responsive and helpful.

Cons: I have had frustration with warranty reports in the past, and the tedious process of exporting the data into Excel. However, the recent enhancements have addressed those issues, and the reporting is now much improved.

Recommendations to other buyers: Keep a wish list. Let IHMS know what you want the system to do for you. It is very helpful when trying to get the information you need or when trying to use it to effectively run your piece of the business.

I would recommend this if they spend extra time in learning.

Oct 16, 2014
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The system can flow easily together, and some of the personnel go out of their way to help. I like the Roundtable Seminars. I was only given permission to attend once, but I would love to attend more to learn more.

Cons: The training is not "training," per se. All of the reviews employees had of the different areas were actually the training, and we didn't realize that's what we were doing. It teaches you from the perspective that you use it and are familiar with what you are looking at.

Recommendations to other buyers: I highly recommend easing into the program for at least six months to a year for training/uploading before going live! We are almost two years into it and sometimes feels like we are operating backwards.

Best Homebuilding Software on the Market

Oct 16, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It incorporates all aspects of homebuilding into one system. It allows me, as a purchaser, much greater control of how I buy, and it allows a small amount of people (overhead) to manage a large number of builds in a given time.

Cons: Not much. It takes some time to implement and get over problems as you transition, but it is well worth the effort.

Recommendations to other buyers: Plan ahead, and take the time to do the setup correctly. Use the Mark Systems consultants to guide you through the setup. You will not save time or money by skimping on setup time and costs.

My review of IHMS.

Oct 15, 2014
4/5
Overall
2.5 / 5
Ease of Use
5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very logical and easy to follow through the steps to accomplish a task.

Cons: Up until recently, it was hard to get a person for support.

Recommendations to other buyers: This software is a lot of work to set up, but once you have it set up properly, the maintenance is a breeze.

IHMS Review - Estimator

Oct 15, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Entering in new takeoffs is pretty easy.

Cons: The inability to easily process changes (the idea of stage-releasing as the only way to catch late-addition selections). And I don't like the idea of releasing a house without being able to review/adjust everything beforehand.

Recommendations to other buyers: From a purchasing point of view, have an idea how you want the budget/release process to work, and make sure a system is able to accommodate it.

Eagle Purchasing

Oct 15, 2014
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely flexible. The software allows you to make it work for you and your business. The vendor is always open to suggestions and willing to work with you to benefit you the most.

Cons: There are slight inconsistencies. 1) You're not able to use the down arrow with the drop-down tabs. 2) House information isn't in the edit window for PO/WOs. 3) It doesn't allow for a review of PO/WOs between the point of generation and release. 4) It doesn't allow for a PO/WO to be put in a holding Status or under review so that it isn't moved forward in the schedule progression.

Recommendations to other buyers: Be patient. There's a lot it can do, and you won't figure it all out for quite some time.

IHMS Executive Roundtable

Oct 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Since I began using IHMS, I have learned that it is very user-friendly and a a great source of information.

Cons: The system works very well for the type of work that our company does.

Recommendations to other buyers: Once you know how the system works, you will realize how beneficial it is for your company.

Traditions review

Oct 13, 2014
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I have only used the software for approximately two months (I am a new employee), but it is very user-friendly and easy to navigate.

Cons: I have not come across anything yet, but I would like to know if certain Excel reports can be produced out of the software.

Recommendations to other buyers: Play around in the software, as there are many options.

Setup is difficult

Oct 10, 2014
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The potential for the product is amazing, and I see that potential always.

Cons: Setup has been very difficult, and we received a lot of bad direction throughout the process. We are two years in and are redoing the setup for the third time to get the purchasing and job costing area correct. Support has been inconsistent, and we get different answers and advise from different people.

Recommendations to other buyers: Give yourself a full year to properly set everything up or hire someone to do the setup work full time for several months.

A somewhat decent builder software, but not 100% reliable.

Oct 09, 2014
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how fairly easy it is to learn the basics of.

Cons: It isn't reliable. Almost every house we build has a random Work Order that was never issued. And it varies by trade. It isn't predictable, and nobody at Mark Systems can explain why it happens, but it does.

Recommendations to other buyers: Use the software, but remember that it isn't perfect. So, you need to be flexible, and you need to have other means of catching the mistakes.

Option Coordintor with Purchasing and Estimating Department

Oct 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of price updates with exporting to Excel and the ability to import back in.

Cons: It doesn't quite work as well for the production builder who is really a semi-custom builder with a lot of changes.

Recommendations to other buyers: Ask questions and use the software if you can. Once you really use it, then it's easy

Accountant approves of Mark Systems IHMS

Oct 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is interconnected, and reports and entries move seamlessly between modules.

Cons: I wish the custom reporting writing function was a bit more enhanced, particularly with mapping the source information.

Recommendations to other buyers: Every homebuilder can benefit from this software. It creates interdepartmental efficiency, which in turn reduces redundancy. The more you use it, the more you are able to do with it, so take the time to invest in the product.

Mark Systems review

Oct 09, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is the most integrated homebuilding software I have seen.

Cons: I would like to be able to print multiple companies without going into each report nine times.

Recommendations to other buyers: You need the personnel available for the upfront work with setup for elevation budgets and contracts. It makes life easier.

Oct 31, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Main Street Homes is the largest privately owned home builder in the Richmond, VA area. We have 5 furnished models in different locations around the city. Approximately ¾ of our sales come from visitors to our model homes that want to select their floor plan from our portfolio and add features from a list of predetermined options offered. We were looking for a completely integrated software package to manage our prospects, contract implementation, buyer¿s standard feature selection as well as special request, purchase order system, construction scheduling, trade communication, accounting, warranty and managerial reporting to replace the software and many spreadsheets we were using previously. The Mark Systems folks were instrumental in the setup and early operation of the system. Training was provided for each department both onsite and through webinars that allow employees to be up and running quickly. Access to key support personnel at Mark Systems specializing in the variety of disciplines required to operate our business was provided to minimize any disruption in the flow of information and process should a question arise. We are presently on version 3.1101.2a. Our goal is to use every aspect of IHMS from prospect registration to final warranty service recording through the buyer website. Presently we have 60+ jobs in the field with 20+ active subdivisions. We offer 30+ models with an average of 3 elevations each and over 1200 options. IHMS reporting allows us to analyze all aspects of our business including the profits on a base house w/ options separate process. The constant R&D has provided the improvements for both operational and functional efficiency. MSH has realized benefits that allowed us to streamline some of our processes which has increased the capacity of employees.

Sep 08, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a semi-custom production home builder in Montana. We build unique, affordable green homes, in a community setting. We have been using Integrated Homebuilder for two years now. Previously, we used five systems to do what we are doing now with just one. We wanted to consolidate from these multiple systems to one database, and we were looking for a solution with web portals to allow communication between owners, trades, field staff, and office staff. Integrated Homebuilder has an Internet Tool Kit that accomplishes this well. The Integrated Homebuilder team helped us through a structured implementation plan. We were up and running quickly, about 2-3 months with all data gathering, and in person support at the beginning and end. They offer wonderful support from a well trained, kind and responsive staff, customer support has been exceptional. No software is perfect, and Integrated Homebuilder has room to grow. The system is built on a solid foundation of homebuilding best practices, refined over many years. Accounting, Job Cost (including variance tracking), Purchasing, Options Management, Scheduling, Sales, Warranty, Portals and more are all included. They're all linked together in a single database that adds significant benefits to homebuilding companies that use the system. The management team at Integrated Homebuilder is genuinely pursuing continual improvement, and is moving this product forward in exciting ways. They listen to their clients, to everyone's benefit. After two years with this software, we are still confident that we made a wise choice for a technology product and partner to power the bulk of our operations. If you are a homebuilder looking for a great system to manage the entire homebuilding process with full support, you will certainly be pleased with the Integrated Homebuilder team.

Aug 31, 2012
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: The fully integrated platform for Integrated Homebuilder is extremely powerful in connecting all operational facets of our organization. We have been live on the system since January 1, 2012 and have been able to internally handle a 40% increase in our starts with the same backoffice staff. We look forward to further developing our use of Integrated Homebuilder throughout the company as we move ahead. The ITK portal for our Trade Partners and Field Managers has revolutionized the way we communicate with our Trades. There is a learning curve for all users, internally and externally; but once the user understands the setup and how to get the information, it is easy to navigate. Implementation is a significant undertaking, as in any software startup, make sure you have the buy in at the highest levels in order to get the needed data from all areas of the organization. There are many things we discovered once we went "live" that would have impacted how we set up the original data during the implementation and data gathering phases. Overall, we are very happy that we took the plunge last year and invested in Integrated Homebuilder. We would not have been able to handle the business growth we experienced this year using our old systems software packages unless we added significant overhead to our company.

Aug 30, 2012
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I'm a three year user of Integrated Homebuilder for our company that builds about 135 homes a year and I am fluent in all aspects of the software. Before Integrated Homebuilder, we used Quickbooks and Excel and when we reached 75 homes per year we realized we had outgrown those tools. Communication with subcontractors, cost reporting, variance reports, budgets are all features that we needed and didn't have. Another big feature we needed was to be able to write the contract in the system and that directly translated into the construction process. Then it's ready for the warranty system, basically a one-stop-shop. The implementation was challenging for us, but thats because at the time our building processes were very unsophisticated and we needed assistance getting us up to speed. Integrated Homebuilder's customer support was very helpful, answering our questions and giving us pointers so that we could progress through the implementation. I went to the Builders Show in Las Vegas in 2010 and talked with many software companies. After much consideration we went with Integrated Homebuilder. Choosing the software company was going to be a big project and not something to be trifled with, therefore, the decision process was taken very seriously. I know we made the right decision going with Integrated Homebuilder and I recommend it.

Aug 30, 2012
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have used Integrated Homebuilder at the last three companies I have been employed. I like the fact that you have the option of how detailed you want to be with them, you are not forced to use every module to its fullest extent. The modules are available if and when you want to use them.

Aug 30, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Integrated Homebuilder has been an integral part of our company successfully transitioning from ¿Custom¿ to ¿Production¿ home building. Integrated Home Builder has an intuitive structure allowing for ease of operation and stellar performance. The program is capable of handling seemingly endless numbers of models, elevations, options and communities. The ITK module is the best tool our superintendents and trade partners have for managing all their daily operations including work orders, purchase orders and scheduling. Overall a 5 star rating!

Jul 15, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have used Mark Systems IHMS since 2002. Working as a Controller for three separate Developer/Home Builders, I used Masterbuilder and Timberline software prior to Mark Systems. I am so thoroughly sold on IHMS that I started my own business as a consultant to Home Builders who use Mark Systems. It is the only construction software I found that integrates all departments in the business and reduces overhead costs while at the same time improving reporting. With a current builder I consult, we have gone from a stressed working group to a team that wants to expand operations into new markets. I worked with them on their conversion to Mark Systems when they were closing thirteen homes in a month. Now a year later they are managing without the stress and looking to grow. Mark Systems continues to improve their product with the latest version IHMS3, a Java-based system.

Jul 11, 2011
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: version 3.1001.3 We build just over 100 homes a year and are anxious to do more. We transitioned to Mark Systems from Quickbooks and spreadsheets. As a growing company, those tools were weak and were a serious burden to our company, so we looked at home building software and decided on Mark Systems. It's an understatement to say that we needed a new software system (we weren't even using purchase orders at the time). The implementation was difficult but that was due in large part the the fact that we were unorganized. Basically, it would have been very difficult no matter what software we chose. It's taken about 12 months from when we started using the software to utilize the majority of the programs/functions available to us. Customer support is excellent and this is really important to us, especially since we are new customers with new software. You can imagine that at first there are many questions that come up. This software will give us the tools to grow beyond our market and still have the control we want. The biggest issue I have with the software is the ease of use and visual interface. I've used a lot of operating systems and programs and Mark Systems has their work cut out for them. In general, there is a lot of work to do in this department but in particular the sales system (including tracking contacts) and reports. Yes, they work, but it's not intuitive. One feature I loved and miss in Quickbooks was the widget showing bank account balances on the home screen rather than pulling reports.

Jul 08, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using Mark Systems IHMS for over 10 years. The strength of Mark Systems IHMS has been their one integrated database that works seamlessly with each of their home building modules. Each module works flawlessly with the other because it's all integrated in one place. When trade partners go to the vendor portal website, they are looking at live payment information. When a salesperson is selling options to a customer the pricing is right because it comes from the one main database. When my executives want to do a price or margin analysis, the data is accurate without the need to jump through a lot of hoops. Having our company all look at the same "picture" of the data makes us more efficient and productive.

Jul 08, 2011
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Provident Homes Corp is a regional residential builder providing both luxury single family homes and townhomes in conservation communities. Working with our customers is everything and handling multiple customers accurately and efficiently is always the challenge of a residential builder. Because Provident Homes Corp builds in both larger developments and on custom single lots, Provident Homes Corp requires a central system to manage not only the accounting of our company but all the other critical pieces such as Sales, Scheduling, Warranty, Costing, Budgets and more.... In the past we were learning multiple programs and having to maintain those multiple programs, access those multiple programs remotely, have those programs properly talk to one another and then manage the inevitable discrepancies between all the different programs. Mark Systems really makes the residential construction process and sales process smoother by centralizing all the critical information into a place where Sales Agents, Customers, Employees, Administrative staff and even subcontractors can go for up-to-date and accurate information that can be accessed at their computer or smart phone. Mark Systems is very well thought out and constantly improving. The program is robust, so you cannot learn it overnight but it is intuitive and easy to learn. Most importantly, if you do have questions, all of the staff at Mark Systems knows the product and there are specialists and support if needed. The reporting is amazing and easy to understand. Users have the ability to easily extract large amounts of data into spreadsheets or other databases if needed, or you can just select from the numerous reports already built into Mark Systems. The program is stable and easy to deploy remotely and can be easily accessed from smart phones or other PDA-like devices. Provident Homes Corp has been overall very pleased with the system, especially since the introduction of the new multiple price-out option. Once you've built the information / database into Mark Systems it is an amazing program, and it continues to impress our users as the information is a great tool for analyzing efficiencies and weaknesses as a company, while keeping your customers informed, on budget, on schedule and happy they chose to work with such an organized and professional company. When choosing an all in one Residential builder software, Provident Homes Corp would not consider anyone but Mark Systems.

Jul 08, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We have been users of IHMS since 2002 and remain happy that we made the move. We were using a program that had strengths in general contracting but was difficult to use for homebuilding. We identified 3 potential products after our first phase of due diligence. We chose Mark Systems for many reasons. First, it truly is integrated under one roof and supported by one organization that stands by the product. Secondly, the overall cost control functionality was impressive. Controls and safeguards going from budgets to contracts to work orders to approval using the Internet tool kit works wonders. Having vast control over the options is very important to us -- from having only options available to the particular plan to adjusting selling pricing in group ranges to ensuring all options chosen are paid for and paid to the subcontractor. All newly acquired software requires a learning curve. The support staff at Mark Systems are always pleasant, available and knowledgeable. They have low turnover, if any, and we have been able to continue relationships as we make progress, adding software features to our operations.

Jun 21, 2011
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a small home builder in a small market. Prior to the recession we built an average of 20 homes per year. We wanted to grow within our market and expand into other markets. Over the years we had been running our business with a combination of different software for CRM, scheduling, accounting (Including purchase orders), selections and warranties. We looked at enterprise systems before and didn¿t feel like we as a company were ready for one. In 2010 we decided the timing was right. After a very thorough investigation and selection process we selected IHMS from Mark Systems. IHMS was designed as a single database system which we believed was beneficial. It had been around long enough to have a good track record and most importantly, it was designed as an enterprise system for home building. It was not a product for commercial construction adapted to try to fit home building. Occasionally the decisions we make turn out to be spot on. We believe that we chose the right system and we also allocated enough resources during implementation to get the conversion done effectively. We brought in temporary help in terms of expertise and extra labor to assist our own team members. This helped keep to our project schedule while keeping the day to day business going. The system itself is very well thought out. It is obvious that Mark Systems has incorporated feedback from the users to create a robust system. Seldom is there functionality that we need that the system doesn¿t provide. Sometimes we had to adapt to a different way than we were used to, but we also learned new and better practices by having to conform. We knew that a fully integrated enterprise system would require a disciplined approach to running our business and that turned out to be almost accurate. The discipline required far exceeded what we expected. However, far from being a bad thing, the structure and discipline required to use an integrated system like IHMS has made us a better company. We now spend much more time in planning and preparation than in correcting errors in the field. We are on track to close 71 homes this year and having a single system has helped us significantly. Mark Systems has been a pleasure to work with. They are very helpful and responsive to issues that come up. When we call real people answer the phone. In the year that we've been operational we have created strong relationships with many of the Mark Systems team members. All in all we believe that we made the right choice in both the timing of moving to an enterprise system and in choosing IHMS from Mark Systems. I would make the same choice today.

Integrated Homebuilder Management System (IHMS)

Jan 06, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easily the best feature of this software is that there is one integrated database for all features of this software. This makes it easy for reporting on data, integrity of the database and the overall user experience. You don't need to back out of one module and enter a user\password to enter another module, everything is integrated and just works.

This software package has everything we need to run our homebuilding business. A customer web portal, a trade partner web portal to notify trade partners when they've been paid and what work we require them to perform and when to perform it. A robust General Ledger module to report our numbers to wall street and a Sales System to accurately sell options and keep track of prospects.

The support we've received from the company is tremendous as well. Everything from hand-holding during an upgrade to training and general questions is handled with the highest level of quality.

Cons: There are a few areas where I wish the documentation went to a more granular level.

Upgrades from one version to the next are also a little more involved than just running an upgrade.exe program. Usually I request help from the company to ensure everything is upgraded properly.

Overall: Overall IHMS is a software package that does everything we need it to do to run our business. In better years, we used to sell thousands of houses each year using this software with over 130 concurrent users. The web portals saved us a lot of time and money and allowed our company to be more productive. The company overall is very supportive of our software upgrade requests and is very customer focused.