--- title: "BigWave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigWave Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/86528/BigWave/" page_type: "product" language: "en" --- # BigWave Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BigWave ## What is BigWave? BigWave is perfect for any organization that manages physical assets in the field by sending a technician on-site for installation and maintenance services (POS, security, networks, electrical, digital displays, kiosks). BigWave customers leverage information collected in their portal to improve cash flow with fast, automated, and accurate invoices. ## What is BigWave used for? [Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigWave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bigwavesoftware.com&name=BigWave) ## BigWave Overview Updated August 2026 AI summary BigWave supports small to enterprise organizations that manage field operations by providing tools for work order management, scheduling, mobile access, and billing. Its feature set includes CRM, contract management, electronic signatures, inventory management, and payment collection in the field. BigWave is available as a cloud-based or on-premise solution for businesses needing to coordinate and track service delivery. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigWave 4.3 (36) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (36) Ease Of Use 4.6 (491) Value For Money 4.3 (30) Value For Money 4.4 (484) Customer Service 4.7 (32) Customer Service 4.6 (487) ## BigWave alternatives [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (231)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/86528/BigWave/alternatives/) ## FAQs about BigWave Overview ### Which roles and teams benefit most from BigWave? BigWave is most used by project managers, coordinators, and operations leads who need to organize rollouts, track tasks, and keep service work moving across teams. IT administrators, solutions architects, and engineers use it to support technical deployments, while purchasers and estimators rely on it for planning, procurement visibility, and execution alignment. Answer based on 22 reviews Overview ### What company size and specific industries is BigWave built for? BigWave is designed for organizations of any size that manage physical assets in the field and send technicians on-site for installation and maintenance services. It fits companies in POS, security, network, electrical, digital display, and kiosk operations that need support for field service work. Features and Usability ### What are the key features of BigWave? BigWave offers billing & invoicing, CRM, contact database, and contact management for customer records and account tracking. It also includes contract/license management, document management, electronic signature, quotes/estimates, scheduling, work order management, inventory management, service history, online time clock, mobile access, and payment collection in the field. Getting Started and Support ### What training and onboarding options does BigWave offer? BigWave provides in person training, webinars, and documentation to help teams get started. In person training supports direct, guided instruction, webinars provide live online learning sessions, and documentation offers written reference material for self-paced review and setup guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does BigWave offer? BigWave provides chat support. Users describe the support staff as helpful and willing to go the extra mile, with issues handled well and little need for extensive training during setup. Feedback also points to quick assistance and a positive support experience overall. Answer based on 2 reviews ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of field service management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) BigWave supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected on the go, assign jobs more efficiently, and manage customer billing with fewer delays, allowing teams to deliver service faster and maintain smoother day-to-day operations. Mobile Access 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Service History 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Contact Database 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. BigWave 16 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.3 (30) Free Trial Free Version Basic $29.00 Flat Rate,Per Month Value for money 4.3 (30) 4.3 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating 5(16) 4(16) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent BB Becky B. Project Coordinator Construction ### "Big Wave " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 8, 2022 Good Pros The product is fairly easy to use. Being in Real Time Cons Not Being able to be in Invoice line and them updating without having to go in and out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Amrit S. Purchaser Construction ### "Great software, UI could be improved" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 8, 2022 Overall good experience, like any other software, there can be improvements at the consumer level. User experience isn't the mote important thing, considering we use this as a work order service management.. reliable functionality is the most imporant aspect, and big wave delivers. Pros Great functionality, lots of customizable, and overall very reliable. User interface could be better and more user friendly. Cons U/I, small glitches in the software, such as not being able to use the ampersand. semicolons, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Damien N. Estimator Telecommunications ### "rpm" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 5, 2022 easy to use and understand Pros system was in place when i started new job, was easy to learn. Cons do not know software enough to see a negative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TJ Tracey J. Service Coordinator Electrical/Electronic Manufacturing ### "Coordinator Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 5, 2022 I am still new to software and company. Only three months in. So far it is going ok. Pros Easy to use and navigate. Great little updates could be done once discussed with team if find it would be beneficial . Cons still new to company, will require more time to settle in to answer this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Denise O. Purchaser Electrical/Electronic Manufacturing ### "Great, small improvements could make it better." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 4, 2022 Overall BigWave has been great, it is the core component of our Project and Job Management flow. Pros Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders. Keeps everything organized. Cons Some pages are very slow at uploading compared to other pages (e.g. our quote/invoice tabs are very slow). Sometimes small changes to templates etc. have to go through BigWave. Seems like a lot of work for a small change. It would be nice to be able to make those changes right away on our own. Sometimes we have to copy and paste stuff from different areas.. it would be nice if certain information could auto populate to similar pages where it is needed to be seen as well. Ex. Sometimes Line items in the Invoice Tab need to also be seen in the Supplier Purchase Orders tab or vice versa. Because the program is customizable, the overall appearance or flow of it seems choppy. Our comments section can often be quit lengthy, it would be nice to have one of those buttons that you click and it will take you right to the top of the screen again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Nathan R. Project Manager Electrical/Electronic Manufacturing ### "N Roper Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 4, 2022 Pros Easy Invoicing. Manage Multiple Work Orders. Cons Downloads off Work Orders can be slow. Outlook Emails uploaded to RPM cannot be opened from Mobile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Scott J. Senior Systems Administrator Information Technology and Services ### "Excellent Managemnt Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2018 We managed the Major Deployment of several Major computer systems roll outs across the country with this platform managing hundreds of installers and dozens of project managers all being completed on time and at budget. Pros We used this to manage the deployment of several major systems across the country. This application flawlessly performed its functions well. The customization was great and the customer support was impeccable. We had a large number of people accessing the system and with a wide range of skill sets and it took very little training to get them up to speed on the application flow . Cons I don't really have any complaints about the system. It did it's job and it did it well. We did not have to bend our processes to accommodate the software too much and that was nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WJ William J. Project Manager Information Technology and Services ### "BigWave is a great tool to use for Project scheduling, statuses, and tracking documentation. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2018 Tracking project statuses, documentation, and scheduling. Pros The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects. Cons The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG David G. RTAG Coordinator ### "Has come a LONG way from when we first started using it. It was NOT user friendly back then, much ea" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 19, 2018 Pros This software is much more user friendly now. When we first started using it back in '05 (I think) many refused to use it because it was not at all user friendly and consumed entirely too much time for what should have been simple tasks. This product is night and day different now. We use it on a daily basis now for everything project related. Cons Still a bit tedious at times due to the numerous data entry points required when having to assign numerous resources during a session Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brad L. Wireless Engineer Information Technology and Services ### "It's ok. Just one additional place for me to go for Information. That I then have to copy and paste " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 February 16, 2018 All of the scheduling data is in one place. Does make is easier to view and capture assignments Pros Notifications. There shouldn't be a minimum on what is written in this section. Notifications is what I like most Cons Scrolling. It doesn't allow you to view all the data at a glance. I have to drill down to capture all the information needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86528/BigWave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [FieldPulse vs BigWave](https://www.capterra.com/compare/86528-153475/BigWave-vs-FieldPulse) [Jobber vs BigWave](https://www.capterra.com/compare/86528-127994/BigWave-vs-Jobber)