# BigWave Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BigWave Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/86528/BigWave --- # BigWave Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BigWave ## What is BigWave? BigWave is perfect for any organization that manages physical assets in the field by sending a technician on-site for installation and maintenance services (POS, security, networks, electrical, digital displays, kiosks). BigWave customers leverage information collected in their portal to improve cash flow with fast, automated, and accurate invoices. ## What is BigWave used for? [Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigWave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bigwavesoftware.com&name=BigWave) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigWave 4.3 (36) VS. [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (36) Ease Of Use 4.6 (1,416) Value For Money 4.3 (30) Value For Money 4.4 (1,220) Customer Service 4.7 (32) Customer Service 4.6 (1,369) ## BigWave alternatives [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (329)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,423)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Contact Database 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Dispatch Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Mobile Access 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices BigWave 15 features Create, manage, and send invoices or bills to customers Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage sending personnel and resources to a site as needed Digitally sign online documents Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Generate quotes or estimates for customers Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.3 (30) Free Trial Free Version Basic $29.00 Flat Rate,Per Month Value for money 4.3 (30) 4.3 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating 5(16) 4(16) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent BB Becky B. Project Coordinator Construction ### "Big Wave " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 8, 2022 Good Pros The product is fairly easy to use. Being in Real Time Cons Not Being able to be in Invoice line and them updating without having to go in and out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Amrit S. Purchaser Construction ### "Great software, UI could be improved" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 8, 2022 Overall good experience, like any other software, there can be improvements at the consumer level. User experience isn't the mote important thing, considering we use this as a work order service management.. reliable functionality is the most imporant aspect, and big wave delivers. Pros Great functionality, lots of customizable, and overall very reliable. User interface could be better and more user friendly. Cons U/I, small glitches in the software, such as not being able to use the ampersand. semicolons, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Damien N. Estimator Telecommunications ### "rpm" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 5, 2022 easy to use and understand Pros system was in place when i started new job, was easy to learn. Cons do not know software enough to see a negative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TJ Tracey J. Service Coordinator Electrical/Electronic Manufacturing ### "Coordinator Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 5, 2022 I am still new to software and company. Only three months in. So far it is going ok. Pros Easy to use and navigate. Great little updates could be done once discussed with team if find it would be beneficial . Cons still new to company, will require more time to settle in to answer this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Denise O. Purchaser Electrical/Electronic Manufacturing ### "Great, small improvements could make it better." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 4, 2022 Overall BigWave has been great, it is the core component of our Project and Job Management flow. Pros Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders. Keeps everything organized. Cons Some pages are very slow at uploading compared to other pages (e.g. our quote/invoice tabs are very slow). Sometimes small changes to templates etc. have to go through BigWave. Seems like a lot of work for a small change. It would be nice to be able to make those changes right away on our own. Sometimes we have to copy and paste stuff from different areas.. it would be nice if certain information could auto populate to similar pages where it is needed to be seen as well. Ex. Sometimes Line items in the Invoice Tab need to also be seen in the Supplier Purchase Orders tab or vice versa. Because the program is customizable, the overall appearance or flow of it seems choppy. Our comments section can often be quit lengthy, it would be nice to have one of those buttons that you click and it will take you right to the top of the screen again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Nathan R. Project Manager Electrical/Electronic Manufacturing ### "N Roper Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 4, 2022 Pros Easy Invoicing. Manage Multiple Work Orders. Cons Downloads off Work Orders can be slow. Outlook Emails uploaded to RPM cannot be opened from Mobile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Scott J. Senior Systems Administrator Information Technology and Services ### "Excellent Managemnt Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2018 We managed the Major Deployment of several Major computer systems roll outs across the country with this platform managing hundreds of installers and dozens of project managers all being completed on time and at budget. Pros We used this to manage the deployment of several major systems across the country. This application flawlessly performed its functions well. The customization was great and the customer support was impeccable. We had a large number of people accessing the system and with a wide range of skill sets and it took very little training to get them up to speed on the application flow . Cons I don't really have any complaints about the system. It did it's job and it did it well. We did not have to bend our processes to accommodate the software too much and that was nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WJ William J. Project Manager Information Technology and Services ### "BigWave is a great tool to use for Project scheduling, statuses, and tracking documentation. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2018 Tracking project statuses, documentation, and scheduling. Pros The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects. Cons The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG David G. RTAG Coordinator ### "Has come a LONG way from when we first started using it. It was NOT user friendly back then, much ea" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 19, 2018 Pros This software is much more user friendly now. When we first started using it back in '05 (I think) many refused to use it because it was not at all user friendly and consumed entirely too much time for what should have been simple tasks. This product is night and day different now. We use it on a daily basis now for everything project related. Cons Still a bit tedious at times due to the numerous data entry points required when having to assign numerous resources during a session Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brad L. Wireless Engineer Information Technology and Services ### "It's ok. Just one additional place for me to go for Information. That I then have to copy and paste " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 February 16, 2018 All of the scheduling data is in one place. Does make is easier to view and capture assignments Pros Notifications. There shouldn't be a minimum on what is written in this section. Notifications is what I like most Cons Scrolling. It doesn't allow you to view all the data at a glance. I have to drill down to capture all the information needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86528/BigWave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)