BigWave Software

BigWave

4.5 / 5 23 reviews

Who Uses This Software?

Any organization managing physical assets in the field by sending a technician on-site for installation and maintenance services (POS, security, networks, electrical, digital displays, kiosks).


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Pricing Details
    http://www.bigwavesoftware.com/pricing-fixed-assets-management-system/
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • BigWave Software
  • www.bigwavesoftware.com
  • Founded 2006
  • United States

About BigWave

BigWave is perfect for any organization that manages physical assets in the field by sending a technician on-site for installation and maintenance services (POS, security, networks, electrical, digital displays, kiosks). BigWave customers leverage information collected in their portal to improve cash flow with fast, automated, and accurate invoices.


BigWave Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

BigWave Reviews Recently Reviewed!

Outstanding

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very user friendly program. The customizations available are the major strength of this program. Excellent!

Easy to Understand and Naviagte!.

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to understand & easy to read.

Overall: Clean, sleek, very bright and crisp! The site is very easy to read and very easy to navigate. When I click on "Expenses", it shows me expenses in chronological order and shows me what has been paid. From the Dashboard, I can sort by date, sort by provider/merchant, sort by cost....filtering is simple! I like it when I click on a tab and the information I am looking for is presented in a very understandable way.

Fantastic Management Tool.

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere.

Overall: We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success.

Great Product

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great Product with a superior customer support team. Easy to Use features throughout. Highly recommend.

Big Wave is Big on Productivity

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Big Wave for just over a year now in my position as a Deployment Project Manager for Pomeroy. Honestly, of the various programs we use, Big Wave stands alone when it comes to consistently working correctly. It has never been "down", it has been easy for me to use from day one, and more importantly it is easy to show new people how to use. It has never taken me longer than 20 minutes a week to set up the work orders I have to get out to my technicians. One of the greatest things I can say about Big Wave is that I have never been using it and had to say "Uh Oh, I have never seen that happen before". It just works right all of the time.

BigWave Review

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I am a Deployment Pricing Manager that solutions projects that are typically managed with the use of BigWave. Great advantages of the system include scheduling coordination and it serves as a repository for project deliverables.

Excellent and Efficient

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Real time updates and how easy invoicing is!

Cons: Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

Overall: I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL!

BigWave Review

Sep 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Big Wave offers customizable, user friendly and intuitive software with first class support.

A friendly piece of software that inspired confidence in the time table.

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Prior to a fairly large and mission critical roll out for a customer they wanted our opinion on a piece of software that would allow this to be a collaborative effort. After going into a short testing phase we found the breadth of what BigWave encompasses to be exactly what we needed. We'd heartily recommend this application.

BigWavePomeroy

Sep 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The tool has been very helpful for my projects in providing a flexible view that can be used by all involved.

Functional and Easy to use

Sep 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a big tool in tracking projects and is very helpful with its real time updates and ease of use for a large bunch of people.

Bigwave an advantage

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bigwave's user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined. Bigwave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage.

Overall: Several years ago we were looking for a platform to manage our ongoing work across our company's national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. When we found Bigwave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base. The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet/ system.

Recommendations to other buyers: Over the five years of the business relationship, Bigwave has continued to add value to the system. Recent additions such as the invoicing and asset management components have allowed us to further streamline our workflow and bring additional ongoing value to our clients. Bigwave allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focussed and efficient without adding additional costly resources. Bigwave also allows a lesser experienced workforce the ability to manage more complex projects with less input from senior staff. Without Bigwave, we estimate, we would have to add approximately 25% more staff in order to maintain the standards our customers have come to expect from us.

Flexible, functional platform

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility. All in one platform. Web based. Exceptional functionality!

Overall: We have been using Bigwave as our comprehensive service delivery platform for two years now and truly can't say enough about it. Centralised web based dispatch prevents double booking because I know that my techs and dispatch staff are working off of the same real-time schedule. I can track the status of any work order with ease, searching by customer, site, technician, accounting info, etc.. The asset management provides versatile functionality for my larger customers. My tech's shine when they attend site with the right parts in hand every time, as they can dig into the all the necessary maintenance information for the equipment they are working on. Flow-through from the work order to the invoicing allows us to invoice virtually on the spot. Transparent billing practice leads to satisfied, repeat customers.
Big wave itself has proven to be everything we could hope for in a service delivery platform, but it's the service on the back end that has set them apart. They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat.
Thank you for helping us deliver top-shelf service Bigwave!

BigWave Review

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The history it creates and the ease of searching the same.

Cons: Being web-based, can't access if internet down.

Overall: I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating.

I dont work without it!

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Real Time and ease of use.

Overall: I use Big Wave to keep track real time on hundreds and hundreds of work orders. There is no point during the day that I DONT have Big Wave on one of my monitors.

Canem Big Wave RPM Review

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Management of customers and and service calls is well set up. Some navigation issues and cumbersome operations but overall very effective

Great Project Portal Tool!

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Offers alot of features and functionality, ease of use, all site specific information retained in one place

Cons: minor bugs due to sw updates

Overall: This is a great tool for tracking all my project data, scheduling, assignments, custom fields for site specific information. So many features and functionality to keep all your information in one place. Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners!

Recommendations to other buyers: great tool!

BigWave Review

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love BigWave. It is very user friendly and I can move around BigWave with much ease and very little difficulty!

BigWave review

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I think BigWave is very efficient and user friendly. I am able to move around BigWave with very much ease and it is very accommodating.

Offers a great solution for large projects

Sep 22, 2016
5/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: great place to submit all information

Cons: not easy to navigate

Overall: This system is great when working with multiple partners on a single project. It allows for the input of all necessary information in one space. I would recommend this system.

BigWave Portal

Sep 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BigWave has been a primary tool that our Project Managers, Solution Engineers and Customers use on a daily basis. From scheduling techs, uploading deliverables, documenting comments and tracking issues, it is one tool we cannot go without. My experience working with John Livermore customizing this portal has always been appreciated.

BigWave Big Help

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to manage multiple projects and many resources in one interface

Cons: can be a little complex at times.

Overall: BigWave has been a tool we have used for years now. They have features that effectively manage our deployment installers and our deployment projects. It manages multiple projects simultaneously allowing our project managers to be more effective. Big Wave helps us get the job done right and the first time. The Support staff is excellent to work with always willing to go the extra mile to fix any issues that may arise. BigWave is one of the best vendors I have had the pleasure of working with.

Project Manager

Dec 19, 2013
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: BigWave has been very accommodating to all our requests for information, additions to the system, etc. They are always looking for how to make the system more usable for all customers. The software fits what we are completing currently.

Cons: We would like to see the technician section expand with more details (i.e.-tech prices, regions, etc). Another thing is that you are unable to replicate a project. There are only certain fields that you are able to import and export to create a new project; everything else has to be completed manually. We do not like that there are limited seats as well.

Recommendations to other buyers: Make sure they have a complete understanding on how to use the system.