--- title: "BigWave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigWave Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/86528/BigWave/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # BigWave Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BigWave ## What is BigWave? BigWave is perfect for any organization that manages physical assets in the field by sending a technician on-site for installation and maintenance services (POS, security, networks, electrical, digital displays, kiosks). BigWave customers leverage information collected in their portal to improve cash flow with fast, automated, and accurate invoices. ## What is BigWave used for? [Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigWave?[Manage this product listing](https://www.g2.com/products/bigwave/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigWave 4.3 (36) VS. [4.6 (508)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (36) Ease Of Use 4.5 (508) Value For Money 4.3 (30) Value For Money 4.4 (501) Customer Service 4.7 (32) Customer Service 4.7 (504) ## BigWave alternatives [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (232)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/86528/BigWave/alternatives/) ## FAQs about BigWave Overview ### Which roles and teams benefit most from BigWave? BigWave is most used by project managers, project coordinators, and operations teams managing delivery schedules, service work, and national rollouts. Purchasing and estimating staff use it to track procurement and project costs, while systems administrators, solutions architects, and wireless engineers coordinate technical deployments and support activities. Answer based on 22 reviews Overview ### What company size and specific industries is BigWave built for? BigWave is designed for organizations of any size that manage physical assets in the field and dispatch technicians for on-site installation and maintenance. It fits companies handling POS, security, network, electrical, digital display, and kiosk services, especially service providers and field operations teams across those industries. Features and Usability ### What are the key features of BigWave? BigWave offers billing and invoicing, CRM, contact database and contact management, plus contract and license management. It also includes work order management, scheduling, dispatch management, quotes and estimates, document management, electronic signature, inventory management, service history, mobile access, online time clock, and payment collection in the field. Getting Started and Support ### What training and onboarding options does BigWave offer? BigWave provides in person training, webinars, and documentation to help teams get started. In person training supports direct instruction, webinars allow guided online sessions, and documentation offers written reference material for self-paced review of features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does BigWave offer? BigWave provides chat support. Users describe the support team as excellent and willing to go the extra mile, with quick help that resolves issues and gets people up to speed with little training. Answer based on 2 reviews ## Features AI summary Based on 4,034 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing field service management software: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) BigWave includes **Mobile Access**, so teams can view updates and work from the field without returning to the office. However, it does not include **Job Tracking** or **Job Scheduling**. Instead, it offers **Scheduling** (**61%**), which can still help teams plan appointments and organize technician availability. Together, these features help businesses keep field staff connected, improve daily coordination, and complete service work more efficiently. Scheduling 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Service History 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Contact Database 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Dispatch Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed BigWave 16 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.3 (30) Free Trial Free Version Basic $29.00 Flat Rate,Per Month Value for money 4.3 (30) 4.3 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(16) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Purchaser Used the software for: 3-5 years ### "Great, small improvements could make it better." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 8, 2022 Overall BigWave has been great, it is the core component of our Project and Job Management flow. Pros Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders. Keeps everything organized. Cons Some pages are very slow at uploading compared to other pages (e.g. our quote/invoice tabs are very slow). Sometimes small changes to templates etc. have to go through BigWave. Seems like a lot of work for a small change. It would be nice to be able to make those changes right away on our own. Sometimes we have to copy and paste stuff from different areas.. it would be nice if certain information could auto populate to similar pages where it is needed to be seen as well. Ex. Sometimes Line items in the Invoice Tab need to also be seen in the Supplier Purchase Orders tab or vice versa. Because the program is customizable, the overall appearance or flow of it seems choppy. Our comments section can often be quit lengthy, it would be nice to have one of those buttons that you click and it will take you right to the top of the screen again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager of National Rollout/ Services Used the software for: 3-5 years ### "Bigwave an advantage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2016 Several years ago we were looking for a platform to manage our ongoing work across our company's national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. When we found Bigwave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base. The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet/ system. Pros Bigwave's user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined. Bigwave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Purchaser Used the software for: 1-3 years ### "Great software, UI could be improved" 4.0 August 9, 2022 Overall good experience, like any other software, there can be improvements at the consumer level. User experience isn't the mote important thing, considering we use this as a work order service management.. reliable functionality is the most imporant aspect, and big wave delivers. Pros Great functionality, lots of customizable, and overall very reliable. User interface could be better and more user friendly. Cons U/I, small glitches in the software, such as not being able to use the ampersand. semicolons, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service manager Used the software for: 1-3 years ### "Flexible, functional platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2016 We have been using Bigwave as our comprehensive service delivery platform for two years now and truly can't say enough about it. Centralised web based dispatch prevents double booking because I know that my techs and dispatch staff are working off of the same real-time schedule. I can track the status of any work order with ease, searching by customer, site, technician, accounting info, etc.. The asset management provides versatile functionality for my larger customers. My tech's shine when they attend site with the right parts in hand every time, as they can dig into the all the necessary maintenance information for the equipment they are working on. Flow-through from the work order to the invoicing allows us to invoice virtually on the spot. Transparent billing practice leads to satisfied, repeat customers. Big wave itself has proven to be everything we could hope for in a service delivery platform, but it's the service on the back end that has set them apart. They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat. Thank you for helping us deliver top-shelf service Bigwave! Pros Flexibility. All in one platform. Web based. Exceptional functionality! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Scott J. Senior Systems Administrator Used the software for: 3-5 years ### "Excellent Managemnt Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2018 We managed the Major Deployment of several Major computer systems roll outs across the country with this platform managing hundreds of installers and dozens of project managers all being completed on time and at budget. Pros We used this to manage the deployment of several major systems across the country. This application flawlessly performed its functions well. The customization was great and the customer support was impeccable. We had a large number of people accessing the system and with a wide range of skill sets and it took very little training to get them up to speed on the application flow . Cons I don't really have any complaints about the system. It did it's job and it did it well. We did not have to bend our processes to accommodate the software too much and that was nice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Scott J. Senior Systems Administrator Used the software for: 3-5 years ### "BigWave Big Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2016 BigWave has been a tool we have used for years now. They have features that effectively manage our deployment installers and our deployment projects. It manages multiple projects simultaneously allowing our project managers to be more effective. Big Wave helps us get the job done right and the first time. The Support staff is excellent to work with always willing to go the extra mile to fix any issues that may arise. BigWave is one of the best vendors I have had the pleasure of working with. Pros Ability to manage multiple projects and many resources in one interface Cons can be a little complex at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer RTAG Coordinator Used the software for: 3-5 years ### "Has come a LONG way from when we first started using it. It was NOT user friendly back then, much ea" 4.0 February 20, 2018 Pros This software is much more user friendly now. When we first started using it back in '05 (I think) many refused to use it because it was not at all user friendly and consumed entirely too much time for what should have been simple tasks. This product is night and day different now. We use it on a daily basis now for everything project related. Cons Still a bit tedious at times due to the numerous data entry points required when having to assign numerous resources during a session Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: Less than 1 year ### "N Roper Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 8, 2022 Pros Easy Invoicing. Manage Multiple Work Orders. Cons Downloads off Work Orders can be slow. Outlook Emails uploaded to RPM cannot be opened from Mobile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: 3-5 years ### "Great Project Portal Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 This is a great tool for tracking all my project data, scheduling, assignments, custom fields for site specific information. So many features and functionality to keep all your information in one place. Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners! Pros Offers alot of features and functionality, ease of use, all site specific information retained in one place Cons minor bugs due to sw updates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: 3-5 years ### "BigWave is a great tool to use for Project scheduling, statuses, and tracking documentation. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2018 Tracking project statuses, documentation, and scheduling. Pros The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects. Cons The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86528/BigWave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [FieldPulse vs BigWave](https://www.capterra.com/compare/86528-153475/BigWave-vs-FieldPulse)