# BigWave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BigWave the right Field Service Management solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86528/BigWave/reviews --- BigWave 4.3 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BigWave Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews AS Amrit S PurchaserConstruction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “User experience isn't the mote important thing, considering we use this as a work order service management.. reliable functionality is the most imporant aspect, and big wave delivers.“ August 8, 2022 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Denise O. Purchaser Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great, small improvements could make it better." August 4, 2022 3.0 Overall BigWave has been great, it is the core component of our Project and Job Management flow. Pros Overall it is pretty easy and BigWave is always very good at adapting to their customers needs. It is a great way to communicate within your team regarding various projects and work orders. Keeps everything organized. Cons Some pages are very slow at uploading compared to other pages (e.g. our quote/invoice tabs are very slow). Sometimes small changes to templates etc. have to go through BigWave. Seems like a lot of work for a small change. It would be nice to be able to make those changes right away on our own. Sometimes we have to copy and paste stuff from different areas.. it would be nice if certain information could auto populate to similar pages where it is needed to be seen as well. Ex. Sometimes Line items in the Invoice Tab need to also be seen in the Supplier Purchase Orders tab or vice versa. Because the program is customizable, the overall appearance or flow of it seems choppy. Our comments section can often be quit lengthy, it would be nice to have one of those buttons that you click and it will take you right to the top of the screen again. Review Source BV Brian V. Manager of National Rollout/ Services Construction Used the software for: 2+ years ### "Bigwave an advantage" September 22, 2016 5.0 Several years ago we were looking for a platform to manage our ongoing work across our company's national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. When we found Bigwave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base. The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet/ system. Pros Bigwave's user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined. Bigwave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage. Review Source AS Amrit S. Purchaser Construction Used the software for: 1-2 years ### "Great software, UI could be improved" August 8, 2022 4.0 Overall good experience, like any other software, there can be improvements at the consumer level. User experience isn't the mote important thing, considering we use this as a work order service management.. reliable functionality is the most imporant aspect, and big wave delivers. Pros Great functionality, lots of customizable, and overall very reliable. User interface could be better and more user friendly. Cons U/I, small glitches in the software, such as not being able to use the ampersand. semicolons, etc. Review Source TW Travis W. Service manager Construction Used the software for: 1-2 years ### "Flexible, functional platform" September 22, 2016 5.0 We have been using Bigwave as our comprehensive service delivery platform for two years now and truly can't say enough about it. Centralised web based dispatch prevents double booking because I know that my techs and dispatch staff are working off of the same real-time schedule. I can track the status of any work order with ease, searching by customer, site, technician, accounting info, etc.. The asset management provides versatile functionality for my larger customers. My tech's shine when they attend site with the right parts in hand every time, as they can dig into the all the necessary maintenance information for the equipment they are working on. Flow-through from the work order to the invoicing allows us to invoice virtually on the spot. Transparent billing practice leads to satisfied, repeat customers. Big wave itself has proven to be everything we could hope for in a service delivery platform, but it's the service on the back end that has set them apart. They genuinely care about our business, how our office runs, providing insight and solutions that exceed our expectations. I would recommend them in a heart-beat. Thank you for helping us deliver top-shelf service Bigwave! Pros Flexibility. All in one platform. Web based. Exceptional functionality! Review Source SJ Scott J. Senior Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Excellent Managemnt Application" November 19, 2018 5.0 We managed the Major Deployment of several Major computer systems roll outs across the country with this platform managing hundreds of installers and dozens of project managers all being completed on time and at budget. Pros We used this to manage the deployment of several major systems across the country. This application flawlessly performed its functions well. The customization was great and the customer support was impeccable. We had a large number of people accessing the system and with a wide range of skill sets and it took very little training to get them up to speed on the application flow . Cons I don't really have any complaints about the system. It did it's job and it did it well. We did not have to bend our processes to accommodate the software too much and that was nice. Review Source SJ Scott J. Senior Systems Administrator Information Technology and Services Used the software for: 2+ years ### "BigWave Big Help" September 22, 2016 5.0 BigWave has been a tool we have used for years now. They have features that effectively manage our deployment installers and our deployment projects. It manages multiple projects simultaneously allowing our project managers to be more effective. Big Wave helps us get the job done right and the first time. The Support staff is excellent to work with always willing to go the extra mile to fix any issues that may arise. BigWave is one of the best vendors I have had the pleasure of working with. Pros Ability to manage multiple projects and many resources in one interface Cons can be a little complex at times. Review Source DG David G. RTAG Coordinator Used the software for: 2+ years ### "Has come a LONG way from when we first started using it. It was NOT user friendly back then, much ea" February 19, 2018 4.0 Pros This software is much more user friendly now. When we first started using it back in '05 (I think) many refused to use it because it was not at all user friendly and consumed entirely too much time for what should have been simple tasks. This product is night and day different now. We use it on a daily basis now for everything project related. Cons Still a bit tedious at times due to the numerous data entry points required when having to assign numerous resources during a session Review Source NR Nathan R. Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "N Roper Review" August 4, 2022 3.0 Pros Easy Invoicing. Manage Multiple Work Orders. Cons Downloads off Work Orders can be slow. Outlook Emails uploaded to RPM cannot be opened from Mobile. Review Source TS Tony S. Project Manager Information Technology and Services Used the software for: 2+ years ### "Great Project Portal Tool!" September 22, 2016 5.0 This is a great tool for tracking all my project data, scheduling, assignments, custom fields for site specific information. So many features and functionality to keep all your information in one place. Love the alerts, status, import/export features, etc. Very ease to use for ourselves, customer and partners! Pros Offers alot of features and functionality, ease of use, all site specific information retained in one place Cons minor bugs due to sw updates Review Source WJ William J. Project Manager Information Technology and Services Used the software for: 2+ years ### "BigWave is a great tool to use for Project scheduling, statuses, and tracking documentation. " February 19, 2018 4.0 Tracking project statuses, documentation, and scheduling. Pros The global calendar for scheduling considerations, the ability to upload and share documents, ability to track site status for projects. Cons The biggest challenge is the inability to lock down data which is entered. This would be nice to have to avoid anyone going back into project custom fields and changing data in error. Review Source RH Rachel H. Used the software for: ### "BigWavePomeroy" September 27, 2016 4.0 The tool has been very helpful for my projects in providing a flexible view that can be used by all involved. Review Source JS Jennifer S. Used the software for: ### "Great Product" December 5, 2016 4.0 Great Product with a superior customer support team. Easy to Use features throughout. Highly recommend. Review Source PH Patty H. Project Coordinator Construction Used the software for: 2+ years ### "BigWave Review" September 22, 2016 5.0 I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating. Pros The history it creates and the ease of searching the same. Cons Being web-based, can't access if internet down. Review Source HP Herminia P. Associate Project Manager Used the software for: 6-12 months ### "I have a fairly easy time when creating work orders. The reporting really helps in tracking my work" February 15, 2018 3.0 Pros Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information. I would like to understand why we need to put in the minutes as opposed to hours in the Standard metrics. Is this due to the way we requested to have it set up or is it the standard? Cons It can be a little cumbersome when adding multiple images. When adding multiple images at times it freezes and does not take all of the images and I will need to add them in portions. This happens while dragging and dropping the files into Big Wave. Review Source JT James T. Technology Specialist II Information Technology and Services Used the software for: 2+ years ### "Fantastic Management Tool." December 13, 2016 5.0 We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success. Pros The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere. Review Source TJ Tracey J. Service Coordinator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Coordinator Review" August 5, 2022 4.0 I am still new to software and company. Only three months in. So far it is going ok. Pros Easy to use and navigate. Great little updates could be done once discussed with team if find it would be beneficial . Cons still new to company, will require more time to settle in to answer this. Review Source MS Mike S. Project Manager/Operations Construction Used the software for: 2+ years ### "I dont work without it!" September 22, 2016 4.0 I use Big Wave to keep track real time on hundreds and hundreds of work orders. There is no point during the day that I DONT have Big Wave on one of my monitors. Pros Real Time and ease of use. Review Source BB Becky B. Project Coordinator Construction Used the software for: 2+ years ### "Big Wave " August 8, 2022 4.0 Good Pros The product is fairly easy to use. Being in Real Time Cons Not Being able to be in Invoice line and them updating without having to go in and out. Review Source PN Paige N. Project Manager Assistant Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent and Efficient " December 1, 2016 5.0 I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL! Pros Real time updates and how easy invoicing is! Cons Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue. Review Source TR Thomas R. Senior Solutions Architect Used the software for: 2+ years ### "Have used Big Wave for several deployment projects." February 15, 2018 4.0 Pros Very good for site/system migrations. Very nice reporting and dashboards. I like being able to see information per site and rolls up. Cons Product is hard to use for other types of projects. Would like to be able to customized and taylor software for use with other type projects. Review Source EM Ebony M. Business Operations Retail Used the software for: 2+ years ### "Offers a great solution for large projects" September 22, 2016 5.0 This system is great when working with multiple partners on a single project. It allows for the input of all necessary information in one space. I would recommend this system. Pros great place to submit all information Cons not easy to navigate Review Source BL Brad L. Wireless Engineer Information Technology and Services Used the software for: 1-2 years ### "It's ok. Just one additional place for me to go for Information. That I then have to copy and paste " February 16, 2018 2.0 All of the scheduling data is in one place. Does make is easier to view and capture assignments Pros Notifications. There shouldn't be a minimum on what is written in this section. Notifications is what I like most Cons Scrolling. It doesn't allow you to view all the data at a glance. I have to drill down to capture all the information needed. Review Source DN Damien N. Estimator Telecommunications Used the software for: Less than 6 months ### "rpm" August 5, 2022 4.0 easy to use and understand Pros system was in place when i started new job, was easy to learn. Cons do not know software enough to see a negative Review Source EG Emily G. Computer Software Used the software for: ### "Project Manager" December 19, 2013 4.0 Pros BigWave has been very accommodating to all our requests for information, additions to the system, etc. They are always looking for how to make the system more usable for all customers. The software fits what we are completing currently. Cons We would like to see the technician section expand with more details (i.e.-tech prices, regions, etc). Another thing is that you are unable to replicate a project. There are only certain fields that you are able to import and export to create a new project; everything else has to be completed manually. We do not like that there are limited seats as well. Review Source JA Joseph A. Used the software for: ### "Big Wave is Big on Productivity" December 1, 2016 5.0 I have been using Big Wave for just over a year now in my position as a Deployment Project Manager for Pomeroy. Honestly, of the various programs we use, Big Wave stands alone when it comes to consistently working correctly. It has never been "down", it has been easy for me to use from day one, and more importantly it is easy to show new people how to use. It has never taken me longer than 20 minutes a week to set up the work orders I have to get out to my technicians. One of the greatest things I can say about Big Wave is that I have never been using it and had to say "Uh Oh, I have never seen that happen before". It just works right all of the time. 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