TRS

TRS Volunteer Management


4.5 / 5
49 reviews

Who Uses This Software?

TRS - The Registration System supplies general admission ticketing, volunteer management and event registration for professional event managers who need customization but can't afford a custom system.


Average Ratings

49 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    Pricing is dependent on package selected (eg basic, pro or premium).
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TRS
  • www.my-trs.com
  • Founded 1999
  • United States

About TRS Volunteer Management

Online registration tool designed by planners for planners -- volunteer management sytem, general admission ticketing, conference registration, tour management, and much more. TRS is integrated with Salesforce, Verified Volunteer Background Checks, Queue It, ATS scanners and others. Complimentary test account is available.


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TRS Volunteer Management Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

TRS Volunteer Management Reviews Recently Reviewed!


A process that seems to keep improving with new functionality as we ourselves develop.

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it keeps developing and growing with the customers and their needs. I love that they are open to feed back and take it seriously and work to make things better each year for the customers so the customers can make everyone happier such as the administrators, users, and registrants.

Cons: I wish we could upload photos more and add to any text areas instead of linking them. Also, wish we could create a seating or vendor layout that would be visual for the registrants where they could click on it to select a seat or a booth space they want to purchase. Additionally, created the option to have a 2 step process of registration involved where registrants can be approved first and then they can pay fee. We make this happen ourselves by manipulating the database for us and utilizing the code feature to unlock payments. But, it would be neat if when they applied or registered then administrators would run a report and then check a box beside all the registrants to approve and then it sends an approval email to them. This would make it simple instead of going into each of the 300 profiles and marking a custom field in their schedule. so many steps to approve someone. Each one takes like several screens. If there were any easier way to do this that would be amazing.

Overall: It really helps me to keep all of my registrants organized for different events. As well as my volunteer lists for events.

Vendor Response

by TRS on December 21, 2017

Meg - Thanks for the feedback! Please review your needs for the 2 step application and approval process with Virginie as we are making several changes over the next few months that may assist you next year. Best- Florence May

This is a great software for volunteer events

Feb 28, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use to register on both the front end and the back end. If there are any items that need to be addressed, customer support is always excellent. The features they continue to add on are terrific.

Cons: There are some items I wish it had, but have not been developed yet such as a person being blocked from adding an invalid email. I also wish they would bring back the blocking emails from registering (maybe because the volunteer was not a right fit or they were banned for whatever reason). I also wish we would be able to download and/or contact all registrants in the system, not just by individual site. This would prevent some volunteers from receiving the same email (if they are registered for multiple sites) and would be less time for the administrator in sending out multiple emails for multiple sites.

Overall: We have been utilizing TRS for 5 years and the system keeps getting better. Customer support is outstanding and Customer support representative is an absolute joy to work with. They listen to suggestions and take into consideration items to improve on, though I know they are unable to accommodate all requests.

Recommendations to other buyers: I think, if they have not done so already, create a "task force" team to help create/develop new features based on the needs of the various organizations they work with. They could do a call every quarter or twice a year just to discuss trends and wish lists TRS may not have thought of.

Vendor Response

by TRS on February 28, 2017

Thank you Amy. We enjoy working with you too. Hope you will join the monthly New Features webinars.These focus on updates and we are adding a survey feature to those sessions. Also appreciate your suggestions below.

Easy to use, great customer service, very user friendly

Jan 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how you are able to clone previous sites to make it easier for me to update dates and any smaller position changes that occur with events that happen each year. The capabilities of the site seem very repetitive with adding shifts, customizing selections, etc, which makes building the site that much easier for me. The customer service with Flory and her team are top notch! They are always willing to answer questions and the follow up truly helps build the relationship with our team and theirs. Overall, I have had a very positive and great experience using the software!

Cons: Occasionally I run into the issue of the site not being as customizable for the event as it could be. For example, if I am running an event that only has one registrant type, it seems like there should be an option for users to go right to selecting activities. It is not horrible to not take this extra step of creating this one registrant type on the page, but seems that it could be more user friendly by having this be an option on the back end.

TRS user/administrator for the last 4 years. As a company, we use TRS for 3+ events per year.

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That we can customize it to do what we need. We use TRS for both volunteer and vendor management. Works best for volunteer management, but is best option for the price for vendor management.

Cons: Would like better integration with our own existing websites for each individual site - ie co-branding capabilities beyond just the header banners.

Overall: We use this software to manage our online applications for both vendors and volunteers for all of our live events. This product is used for 3 or more events per year, so our staff is very familiar with how TRS operates.

Vendor Response

by TRS on January 03, 2018

Thank you Meagan! Chat with Virginie on what you would like to see for co-branding. We have several options for other clients. Best- Florence May

It has been positive, it offers most everything I need and seems to have a pretty good delivery rate

Dec 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that volunteers can register for multiple events at once and that it now has texting available.

Cons: Sometimes I still think the process for the volunteers can be difficult, I still hear from people having trouble. Sometimes I cannot pull all reports I would like to.

Overall: I am able to allow all volunteers to register for the activities and events of their choice, it's makes management much easier for me as the volunteer coordinator.

Vendor Response

by TRS on December 21, 2017

Jessica - Thank you for the review and being a TRS client! Please let us know which reports you want that you can't get. And are there specific issues that the volunteers are reporting? Are they consistent complaints or are they singular in nature? We want to be informed! Best- Florence May

I've grown accustomed to using myTRS and find it works well for my clients' needs.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's a local company owned by someone I know and I've used this product enough that I'm pretty familiar with it.

Cons: I would like to see myTRS return to the account manager customer service model. I miss having Tammy to reach out to for questions or help with one-off issues. I don't find the FAQ very helpful nor the support email as quick to response as I would like.

Vendor Response

by TRS on December 21, 2017

Tina, Thank you for being a long time TRS client! We've gotten so many positive responses to the support desk change but we want to ensure you are getting the support you need. Please reach out to me directly to ensure you are properly covered. Best- Florence May

TRS has been a great experience and continues to be

Dec 29, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is user friendly and easy to use in the admin side. It also is beneficial that our template can be copied and pasted each year and I only have to add shift times and dates for each of my locations

Cons: It would be beneficial if the software had the capability to send automatic reminders to volunteers

Vendor Response

by TRS on January 02, 2018

Karen, Thank you for taking the time to review TRS on Capterra. You and the team at Carmel Dad's Club have been great clients! Auto reminders are on our list of improvements. Thank you so much for your feedback. Best- Florence May

Always Impressed with myTRS

Feb 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been using myTRS for a variety of different large events since 2013 and have always been a fan of this management site. Specifically, I have used it for volunteer management and have really enjoyed seeing the positive changes that have been made over the years to make it easier for both us on the management side and the front end for the volunteers to sign up. Not only is it simple and easy to get set up and manage, I have had some of the best customer service and working relationship with myTRS when working and managing sites. I always know that if I have questions, I can send a quick email or set up a call and I will have a response quickly.

I am in Cleveland and over these 3-4 years of using myTRS have worked with so many community members and volunteers here and have noticed that with each new year and event less and less people have questions about how to sign up and use the site. This just shows how user friendly myTRS is and how easy it is for people to go on, create and account, and sign up. Not only is it beneficial for the volunteers, but it also saves so much time on the volunteer manager to not have to focus on troubleshooting questions on how to get people signed up. I set the site up, turn it live, and then people can take it upon themselves to go through the volunteer opportunities and sign up or what they would like on their own.

I am continually impressed with myTRS and through every job and event I have done have brought myTRS with me and encouraged the company to get on board with it as well. I will always support and be an advocate to get people to use this system!

Vendor Response

by TRS on February 28, 2017

Thank you, Chelsea!

Using TRS for client events

Feb 28, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: User interface for constiuents and volunteers to register is simple and attractive. Custom field features allow me to create additional fields for management use that are not visible to registrants. The ease with which it exports to MS Excel makes it possible to quickly merge more elaborate letters, invoices, reports, etc. created in MS Word. Search/Advance Search function easy to use for building queries. Email function easy to use and allows for easy segmentation of database for communication.

Cons: Financial reports are a great resource for those needing basic information, but could be enhanced for those more engaged in financial managment of an event including reconciliation. Would like a new feature allowing reapplying payments when registrants change selected activities with the same or different prices. Despite lack of these advanced financial features for financial managers, I still rate TRS 5 stars in feature reachness because it meets or exceeds the registration features that most event managers need.

Overall: With nearly 25 years in nonprofit management and event management, this is the best product I have found for ease of use for event managers and registrants/volunteers, custom field flexibility, report flexibility, and more.

Vendor Response

by TRS on February 28, 2013

Thank you Mona! We are considering advancements in the financial management toolbox that are important to the majority of our clients. Appreciate your feedback!

Concessions Coordinator

Feb 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and maintain

Cons: That the system doesn't send out reminders - I do manually.

Overall: The TRS system is easy to use and maintain for reaching out to our volunteers and for our volunteers to sign up for their concession shifts throughout the sport seasons.

Recommendations to other buyers: not at this time

Vendor Response

by TRS on February 28, 2017

Karen, thank you. Appreciate your recommendation.

TRS is very easy to use!

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's very user friendly! Since the system is very user friendly, it's great to use at any size conference. It's easy to pull reports for registration. It's also great if the same registrants attend the same conference every year, as the system will keep the information and you can easily register each time.

Cons: Really nothing to complain about. There could be incomplete registrations if the registrant doesn't go till the end and unfortunately, the system doesn't show that their registration is incomplete. The registrant just doesn't receive the confirmation email to show them they are completely signed up.

Vendor Response

by TRS on November 16, 2017

Thank you!

From CLIENT to EMPLOYEE

Mar 04, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Before working at TRS, I was a client using the product. I was a Volunteer Manager for over 7000 volunteers and my first year we were using excel spreadsheets. TRS saved my life! I became efficient - knowing exactly who signed up for what shift, knowing where we were short volunteers, being able to track attendance, communicating with volunteers by event or shift because we actually got volunteers' email addresses!

Being able to actually pull reports before, during and after the event made me more effective as a volunteer manager.

Loved the 'include itinerary' option to always remind volunteers what they registered for!

Cons: Would like to see the reporting become more robust where you can set even more specific parameters and even pull some sort of a daily report of activity.

Overall: TRS allowed me to actually start managing my volunteers and my volunteer program instead of being stuck behind a desk swamped with admin work. It also made me more organized and helped better our volunteer program changing the mindset from 'we desperately need volunteers' to 'if you want to volunteer with us, you have to follow these rules'. I believe so much in the product that when the opportunity arose, I started working for TRS!

Great customer service. Easy to create the site.

May 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The excel upload function is the best. It is very easy to create the volunteer sites and customize everything to the event itself. I love the reports that are available as well.

Cons: It would be nice to have people use the same email address if they are in the same family. I have had quite a few people call and ask if they need to create a different email for themselves to sign up. Also, the activities are expanded underneath the activity groups so that might be nice to have not expanded. It takes a while to create an activity in the activity maker, it is much easier to do it in excel. Maybe instead of choose the month and day you could type it in instead?

Overall: Quick and easy registration site.

Vendor Response

by TRS on May 01, 2017

Thank you Morgan! You can collapse the activities ,,, we will send you the link to the instructions. We added the activities upload option to speed up the build process. Glad you like that feature!

Great for organizing large groups of Volunteers!

Aug 11, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: 2015 marked the first year that we used TRS to register and manage Volunteers for VeloSano, a community fundraiser and cycling event for cancer research at Cleveland Clinic (www.velosano.org). In this, our second year, we had over 900 Volunteers filling over 1,100 shifts.

TRS made the registration process easy for our Volunteers. We were also able to organize our registration to accommodate special groups that wanted to volunteer together. Because we have so many Volunteers, TRS also allows for multiple administrative users so that our Volunteer Captains can also use the system to monitor registration and run reports.

The reporting function is very easy to use and saved us countless hours of sorting spreadsheets. We also received great customer service from our account manager, Tammy. Any question we had, she was quick to respond and provided great training and suggestions on how to build the most useful site.

There are a few features that we would love to see in the future...and I know are on the list of updates:

Ability for Volunteers to fundraise

Ability to customize some of the autoresponders

Mobile friendliness & social shares

Overall, our experience with TRS was excellent and we recommend it for any groups that need to manage large amounts of Volunteers over multiple days and venues.

Columbus Indiana Visitors Center Review

Feb 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the setup for volunteer sign-up, check-in and reports and am thrilled that text messaging has been added to the communications component of the system.

Cons: The email function could definitely improve. It would be nice to be able to send test emails or save drafts and come back to an email later. There is also a problem with the formatting of our banner when an email is sent. We have followed the size specifications but the image is distorted when it is sent.

Overall: Working with the TRS product has been very positive for our organization. Most importantly they continue to make changes and updates that benefit the end user. As with anything, there is room for improvement but the overall product is very good and cost effective.

Recommendations to other buyers: Simplifying the group sign-up feature would be helpful. And, when a volunteer signs up, the country and state drop downs are a little irritating.

Vendor Response

by TRS on February 28, 2017

Eric, thanks for the review. We enjoy working with your team. Fyi the update on your group sign up request is coming shortly and we are trying to figure out why your banner is distorted (that is not normal on our system at all!). Looking forward to the upcoming year!

Used TRS for 3 years for two large conventions

Jan 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I first started using TRS for the National FFA Convention that we had in Louisville, KY from 2013-2015. It was required by the Convention to use this program and I can understand why because it was so easy to maintain so many volunteer shifts with so many volunteers (20+ different volunteer jobs and around 200 volunteers, each year!). We were able to check-in volunteers when they arrived at their shifts, run reports (daily schedule, personal itineraries for volunteer packets, and final volunteer totals, etc).

In January 2016, I used TRS on my own (I didn't have a committee to help me set up the site) and I was able to navigate it from building my site to running final reports with very little help. When I needed help, my contact with TRS was always available to e-mail or call. I could not have organized my January 2016 event (American Bus Association) without this website.

Pros are: easy to navigate, simple to send out to potential volunteers, and reports are helpful (and can be exported into Excel spreadsheets).

Cons are: can be difficult to sign up people who do NOT have an e-mail address and if people sign up as a GROUP if they do not do it correctly, it can easily get confusing. Very small cons in the grand scheme of things!

Vendor Response

by TRS on February 28, 2017

Thank you, Rose!

Great product for volunteers!

Mar 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Registration reports, custom features, customer service

Cons: Nothing so far - I wish I had more time to explore and experiment with the different reports and features.

Overall: Currently working on our second registration site for volunteers and would recommend TRS to anyone planning a large event with staff or volunteers. It's very user-friendly and designed specifically for volunteer management.

Vendor Response

by TRS on March 07, 2017

Thank you Marcie! You are a quick learner and have been a great client!

A Great System that Kept Us Together

Jul 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: TRS is a great company to work with. The Canadian Tulip Festival was in need of a volunteer registration system that would allow more time for volunteer management and less time spent scheduling volunteers in a spreadsheet. TRS truly delivered on that front. Our Account Manager was terrific and provided us with a lot of support on every level. The system was down for a few minutes one day but was fixed before I could even finish responding to their tech support message.

The ability to run reports from anywhere allowed us to get up to date information at the touch of a button, which was vital to our operation. The advanced search function was endlessly helpful. For emails, I liked being able to see whether or not a volunteer had opened the message. Other email functions were sometimes limited but I'm excited to see what the updated version brings.

All in all TRS was a great system and any limitations that I encountered were more than worth the other advantages they offered us. The support the Canadian Tulip Festival was offered by a variety of TRS staffers was fantastic and their cost was very good for the service provided. The festival's experience working with TRS was exceptional and we would happily work with them again.

TRS provides high quality volunteer management system and stellar service

Mar 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability for an organization to manage an event, whether large or small.

Overall: We are a partner of TRS and have worked closely with them to onboard thousands of volunteers for many, many events, including some very high profile events. From working with TRS to build the initial integration to continuing to onboard clients using our turnkey integration, we have found that TRS support is truly stellar. Our clients love the solution and their software allows clients to successfully manage their event. We've noticed that clients continue to refer TRS to other clients and those that have events each year continue to recommend TRS to the new event committee. We're proud to be associated with such a quality product and organization.

Recommendations to other buyers: The best event management software I have seen.

Vendor Response

by TRS on March 02, 2017

Thank you Katie. We are thrilled to partner with Verified Volunteers to provide quality background checks integrated with the TRS platform!

It has been amazing.

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality is very easy. It is very user friendly. I am able to access the site from anywhere.

Cons: Would be amazing if it were more interactive or could be dressed up a little more (add video content, etc.).

Vendor Response

by TRS on December 21, 2017

Jerrell - Thanks for the great comments! A few tips. You are using the basic version. The home page can be customized if your design team wants to make additions. And you can add video now ... just let us know the details! Best- Florence May

Exactly what we need!

Nov 14, 2014
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a volunteer driven organization we need to be sure we are able to register, track and communicate well with our volunteers. Having TRS makes us more organized and efficient and professional. We are still learning the ins and outs of TRS but with the constant support of Tammy and her knowledge of how to make it work for our organization I always feel good that there is no issue we cannot resolve (and there have been very few issues).

Overall this is outstanding for any organization looking to register, track and communicate with constituents. TRS can go beyond just volunteer registration in fact we are working on using it to have athletes sig-up for sports.

The Customer Service is what puts it over the top -- we work with Tammy and she is always a phone call, email or chat away when needed. Excellent response time and always informative!

Only reason I put 4 stars is that there are functions not yet complete -- but they are on the way and TRS works fast to make sure we have what we need. We have used a few different sites like this but by far TRS is more user friendly and has more functionality than any of them.

TRS - Great Product, Great Service

Jul 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The 500 Festival has utilized TRS since 2008 and have continuously been impressed with the customer service and the product. It is easy to use from an outsiders perspective and is very user-friendly on the back-end.

TRS Pros

'You can access all sites from when your organization started with TRS, including volunteer names/addresses/email addresses and what opportunity they volunteered for (and if they attended)

'From an event standpoint, we are able to 'carry over' all volunteer opportunities from year to year (this saves at least a week's worth of work since we do not have to create all opportunities each year or put in job descriptions)

'We have a great relationship with TRS and it is nice they are local

'TRS allows us to email each opportunity separately from TRS to provide them with updates or reminders

'TRS allows us to keep our committee people separate and have three separate sites

TRS Cons

'Currently, we are unable to pull multiple lists at one time (and keep the lists separate)

'TRS does not allow volunteers to (safely) add their SSN automatically when they register for a youth event/program

Love working with TRS

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy handling, you can almost teach yourself everything, but if not the customer service is very good and fast

Cons: Late integration with Verified Volunteers; it was not as easy as it sounded, always make sure to start the background check integration as soon as you go live with TRS

Overall: This is my first time using The Registration System to recruit volunteers for a big event. From the beginning, the customer support was amazing, whenever I needed help with something I got immediate response. The handling of the system is very easy and you can almost teach yourself all the different areas of the website. It is just a great tool to use for volunteer recruitment, especially with all their new features they are adding almost on a weekly basis.

Thank you for making the volunteer recruitment so much easier. I love working with TRS

Recommendations to other buyers: Always start the background check integration as soon as you go live with your site!

Vendor Response

by TRS on February 28, 2017

Thank you Franziska! It's been great working with you and the Dallas Sports Commission team.

It's been great working with TRS. They're always accessible and have made things easy for us!

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The amount of work it takes off of our hands. We use it for volunteer registration and the fact that everything is online makes it a smooth operation for our office as well as our volunteers.

Cons: There are a few rare occasions when a volunteer can slip through the cracks without completing all of the required information.

Vendor Response

by TRS on December 21, 2017

Davon - Thanks for the great review. We are thrilled to support your talented Big Ten staff! Let us know if you have the names of anyone who slipped through w/out required items ... we need to take a look! Best- Florence May

Customization

Mar 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use

Cons: Not as customizable as I would like.

Overall: The system is fairly easy to use on both the back and front ends. The best improvement would be to add more customizable features. Over my experience with FFA, I have expressed my ideas with various TRS employees. Colors of website and button verbiage would be at the top of the list.

Vendor Response

by TRS on March 08, 2017

Thank you, Emma. Your requests are on our future feature list! We appreciate that MBSA has been a great client since 2004. The product has changed dramatically with feedback from MBSA staff over the years and we expect to continue that trend!

Lacking ease for user but cost effective and has the basics

Feb 28, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Low cost

Easy to process or look up files

Cons: Can't link to our website URL or imbed registration

Confusing steps for registrants

Have to contact TRS for making new pages

Group registrations is confusing

Very simple - limited functionality

Overall: Users have a lot of difficulty with the user friendly experience, particularly as the link to register takes them off our website and does not link back to the website. A few other glitches and questions with following the steps and popups. However, it's fairly easy to configure and TRS does reply to our emails. The low cost is the major reason we're using this service.

Vendor Response

by TRS on February 28, 2017

Bridget - I am sorry to hear you find TRS difficult to use. We would like to set up a call as several of the items on your list can be accomplished on TRS including linking to your URL and we have an updated group reg option that you may like. But you do have to contact TRS to add sites to your contract. We appreciate your feedback!

Run with TRS

Feb 05, 2013
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: TRS gives the user/administrator total access and thereby control over his/her event. You are able to build out your event exactly the way you envision it - you decide what data/information is important to your event.

Changes (such as shifts, locations, etc) can be implemented in a blink of an eye.

You are able to select a certain sector of your data base and send target specif information. Each time you send an email, the system gives you the option to include the volunteer's itinerary.

Customer support is prompt, helpful & reliable.

From a volunteer view, it is incredibly user friendly.

Cons: I wish there was a "spell check" tool so I wouldn't have to "cut/paste" from a word document.

The system is expensive and must be renewed each year.

Overall: I have not found anything as good as TRS on the market.

CDLC Fundraiser

Feb 14, 2013
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: We could track all of the invitees to the fundraiser; we could easily send out event reminder e-mails to everyone at one time; we were able to pull up reports effortlessly; and TRS gave our fundraiser a polished look.

The data was also great for follow up with donors who attended the fundraiser.

Cons: Some people coming to the fundraiser didn't want to have to register/give email addresses. (Most fundraisers don't require this).

To accommodate them, staff members entered their information. We didn't expect the resistance to the registration process.

Overall: I would highly recommend TRS. It is a quality product. We used it in an unconventional manner which created hiccups. I was so grateful for the easily generated reports which helped make grant compliance easier and having all the donor data in one place in preparation for our next solicitation.

Vendor Response

by TRS on February 28, 2013

Thank you.

Wonderful registration system

Feb 05, 2013
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The Registration System is a fantastic tool to manage volunteers. It's extremely easy to learn how to use the system and it's very easy for your patrons as well. It's also great for repeat events since you can duplicate the site from year to year. It saves a lot of time and decreases error. The site provides many easy ways to pull reports and view patrons that have registered and selected shifts.

Cons: Occasionally I would like to contact registrants with certain stipulations, however, the site does not allow you to make certain distinctions when contacting groups of people.

Overall: TRS is a perfect tool for volunteer management. The creation and management of the site makes overseeing volunteers a breeze. The staff is readily available to assist with any obstacles and patrons find the site easy to navigate and understand.

Capterra loader

Easy, Flexible, and Concise

Dec 27, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I enjoy the streamlined functionality of website creation without having to know and implement actual website coding

Cons: As certain classes and sessions needed to be changed, due to external factors, some individuals who were registered for those classes were then kicked out without updating their final schedule. We had several attendees who were following their confirmation email but the printed final schedule at the registration desk may have only included one of their actual classes and not the new or updated schedule. To combat this, I'd say that there would need to be minimal to no changes to the site or schedule after making the website go live.

Vendor Response

by TRS on December 28, 2017

Savannah, Thank you for your review. You are correct about making changes to activities that have registrants. TRS tracks registrant history. There are ways to manage class changes and communicate with existing registrants. Please let us know if you have this challenge in the future. We are pleased to assist. Best- Florence May

Great product, fantastic customer service!

Jul 18, 2014
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have had the opportunity to work with TRS closely over the past year. The biggest hurdle that I have found with the system, is that it is not user-intuitive and is difficult to navigate. That being said, the customer service that TRS provides is outstanding. My customer service representative is able to teach me how to use the system in a clear and concise manner. She answers every questions I have and is able to help me through any issue I have while using the website. I would have an email response with 24 hours, and am able to call with any questions I may have to get a more thorough response. Despite the difficulty of learning how to navigate the website, I would recommend TRS to anyone, especially those with a large volunteer base. Once you learn how to navigate the site, it is easy to customize the site to your specific needs. I can't imagine using a different product, as TRS has proved itself to be a huge asset to my organization.

GCSC Review of TRS

Mar 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: As an organization, we have been using TRS for several years, even thought I recently jumped onboard to use about 1.5 years ago. I love that it is so user friendly and they are constantly making improvements to the site. Flory and her team are fantastic and always there if we have questions or need something explained a bit further. We use the program for multiple events each year, and it is very nice that you can duplicate a site from year to year with much of the same data still included. This saves time on the set-up of a brand new site and allows our team to focus on other areas. I would highly recommend TRS to other organizations looking for a new, user friendly, and engaging site for volunteer management.

Vendor Response

by TRS on March 16, 2017

Thanks Becky! We love working with you and the CLE team. It has been more than 10 years!

I have just started using TRS and the staff has been great with assisting me.

Jan 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all that you can do with the software. You can really customize it to make it your own. this makes it very easy to customize to each of our events.

Cons: Since there is so much customization some parts can be a little confusing, but it is easy to go through and figure out or ask for assistance.

Vendor Response

by TRS on January 05, 2018

Welcome to the TRS family, Erika! We are glad to have you on board. You will be an expert by May!! Best- Florence May

Very easy to use, especially easy to follow when building the site. Very customizable.

Oct 13, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using TRS for three years now and 2015 was the first year for myTRS. myTRS has been a significant improvement on an already great software. The site is easy to navigate with a logical flow of tabs and headers. We have struggled in the past with the reporting not being as customizable as our event requires, but any reporting issues were solved with the new software. Our event is very complex and spans several days with several events built in. myTRS is able to accommodate our specific data needs without hassle. Any small glitches that came up as a result of either user or technological error were met with great customer service and clear answers to our questions for quick problem solving.

TRS - The Registration System

Jul 18, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: TRS is priceless. It is like an extra staff member. It compiles all of the information and keeps it all in one place for when I need it. It does so much more than just volunteers. My entire festival from food vendors to art vendors all register with this system. I can communicate to the each group individually with the click of a button and even attach a file. I can change/add and delete things as needed without having to involve someone from the company, but if I run into a challenge they are always there to help! A++++ product. It is priceless for this event staff of almight ONE!

For the most part it is a very easy platform to use.

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use of it. Setting up in the back end is pretty straight forward with a lot of great features.

Cons: Running reports. It was kind of confusing to pull exactly what I wanted from the user reports. Kind of clunky.

Overall: Being able to gauge our volunteer interest.

Vendor Response

by TRS on December 20, 2017

John- Thanks for the review! Please let us know if you would like a refresher on reports. Always pleased to do a 1:1 training. TRS offers the tools to customize all reports which does add a step but gives your the capability to get exactly the report you want. You can also save your reports in the report library so you don't have to recreate them! Happy Holidays! Best- Flory

Great for Registering Young Volunteers!

Jul 18, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our free art festival uses about 525 volunteers, many of them under 18. TRS was chosen 3 years ago because we could set it up to require a parent or guardian signature for those under 18. The support is great and we volunteered to be one of the first organizations to try out their redesigned streamlined system, new this year. We also checked out quite a few other similar packages this past spring, and decided to stay with TRS because it was still the most comprehensive volunteer management suite.

Helps events run super smoothly!

Jun 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's so nice to be able to copy pages and events without much hassle. The best events I've worked on have used this.

Cons: Sometimes it can be a little confusing especially for newbies. But customer support has never been an issue and now I'm a pro.

Vendor Response

by TRS on June 27, 2018

Thank You Chelsea! I hope we can assist you again in the future.

Integration with myTRS Platform

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Xceede Solutions works with myTRS on various integration projects with Salesforce CRM. The team is always very responsive and technically astute. They have developed a robust platform and have made it easy to integrate in a very secure manner.

Vendor Response

by TRS on February 28, 2017

Thank you Sanjiv. We love working with you and your team at Xceede to bring TRS and Salesforce solutions to our shared clients!

TRS

Jul 17, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I like having access to the data, reports, etc in TRS but find it sometimes to be a bit cumbersome in setting it up. It takes a great deal of time to load everything in and test it before going "live." It's not a program that I can pass along to a staff member without either training them myself or having them go through training.

I like the staff and appreciate their responsive nature to any question I have.

Great Volunteer Registration System

Mar 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Great and simple to use volunteer registration program. It works well with organizations that have multiple locations/sites with many volunteers coming for many reasons, dates, events. It also has a sync with Salesforce that lessens the burden of data entry or potential duplicates.

Vendor Response

by TRS on March 09, 2017

Thank you Christy. We are thrilled to work with you and your team.

Great registration software for non-profit foundation

Mar 11, 2013
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: TRS allows us to set up easy online registration for our 3 events as well as high school reunions and our annual campaign. TRS can allow different levels of access for different users.

Cons: I would like to see the ability to edit the account after initial financial process.

Overall: Highly recommend TRS. Customer Service and project is great!

Great software for any event!

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We've been using TRS for many years now, both the old system and new system, and it is very user friendly. The staff at TRS are very helpful and answer any questions you have very quickly. We will definitely keep using TRS for all of our event needs!

Vendor Response

by TRS on March 06, 2017

Thanks Ashley! We love working with Total Event Services!

Quality Experience with TRS....Highly Recommended!

May 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Flory and the team at TRS- The Registration System, made registration for my CPR Training event easy. I didn't have to worry about any issues with accepting online payments or obtaining contact information for my course participants. I was able to fully focus on planning and providing a quality training experience teaching people to save lives!

Amazing system

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I liked the most was the amount of information that I had access to. This made my event run extremely smooth.

Cons: There was nothing that I disliked while using MyTRS.

Overall: This system helped me recruit, organize, and manage my event and all of its volunteers. It provided USA Diving a stress-free way to manage 100+ volunteers over the course of our 7-day event.

Vendor Response

by TRS on September 24, 2018

Taylor, thank you! We look forward to working with you again!

TRS

Jul 18, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using TRS for 7 years and have been very happy with the service we have received. From the support team to the business office, everyone has treated my organization very well. We are excited to see how the platform will work and we are looking forward to the new features it has.

TRS system is convenient and easy to use!

Jul 18, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I used the TRS system for my CPR project back in April 2014. I was very satisfied with its convenience and practicality. It was easy for me to edit the content or make changes, also for customer to pay online with great security. I recommend the TRS system to everybody without reservation!

trueU trueUnite

Mar 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Great onboarding. Ease of use for our requirements. Overall met our needs for our event. We would utilize in the future for another large scale convention.

Vendor Response

by TRS on March 01, 2017

Thank you Erica! We enjoy working with you and the TrueU team.

Great and easy to use

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate and it's really simple to create a new page. I like the flexibility that the website provides.