# Page 2 | TRS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TRS the right Ticketing solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86671/TRS-Volunteer-Management/reviews --- TRS 4.5 (57) [View alternatives](https://www.capterra.com/p/86671/TRS-Volunteer-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TRS ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tina M. president Events Services Used the software for: 2+ years ### "I've grown accustomed to using myTRS and find it works well for my clients' needs. " December 19, 2017 5.0 Pros I like that it's a local company owned by someone I know and I've used this product enough that I'm pretty familiar with it. Cons I would like to see myTRS return to the account manager customer service model. I miss having Tammy to reach out to for questions or help with one-off issues. I don't find the FAQ very helpful nor the support email as quick to response as I would like. Review Source Response from TRS December 21, 2017 Tina, Thank you for being a long time TRS client! We've gotten so many positive responses to the support desk change but we want to ensure you are getting the support you need. Please reach out to me directly to ensure you are properly covered. Best- Florence May KC Karen C. Volunteer admin Used the software for: 2+ years ### "TRS has been a great experience and continues to be " December 29, 2017 4.0 Pros The software is user friendly and easy to use in the admin side. It also is beneficial that our template can be copied and pasted each year and I only have to add shift times and dates for each of my locations Cons It would be beneficial if the software had the capability to send automatic reminders to volunteers Review Source Response from TRS January 2, 2018 Karen, Thank you for taking the time to review TRS on Capterra. You and the team at Carmel Dad's Club have been great clients! Auto reminders are on our list of improvements. Thank you so much for your feedback. Best- Florence May MF Mona F. Owner Used the software for: ### "Using TRS for client events" February 28, 2013 5.0 With nearly 25 years in nonprofit management and event management, this is the best product I have found for ease of use for event managers and registrants/volunteers, custom field flexibility, report flexibility, and more. Pros User interface for constiuents and volunteers to register is simple and attractive. Custom field features allow me to create additional fields for management use that are not visible to registrants. The ease with which it exports to MS Excel makes it possible to quickly merge more elaborate letters, invoices, reports, etc. created in MS Word. Search/Advance Search function easy to use for building queries. Email function easy to use and allows for easy segmentation of database for communication. Cons Financial reports are a great resource for those needing basic information, but could be enhanced for those more engaged in financial managment of an event including reconciliation. Would like a new feature allowing reapplying payments when registrants change selected activities with the same or different prices. Despite lack of these advanced financial features for financial managers, I still rate TRS 5 stars in feature reachness because it meets or exceeds the registration features that most event managers need. Review Source Response from TRS February 28, 2013 Thank you Mona! We are considering advancements in the financial management toolbox that are important to the majority of our clients. Appreciate your feedback! AJ Ashley J. Account Manager Used the software for: 2+ years ### "TRS is very easy to use! " November 13, 2017 5.0 Pros It's very user friendly! Since the system is very user friendly, it's great to use at any size conference. It's easy to pull reports for registration. It's also great if the same registrants attend the same conference every year, as the system will keep the information and you can easily register each time. Cons Really nothing to complain about. There could be incomplete registrations if the registrant doesn't go till the end and unfortunately, the system doesn't show that their registration is incomplete. The registrant just doesn't receive the confirmation email to show them they are completely signed up. Review Source Response from TRS November 16, 2017 Thank you! CK Chelsea K. Used the software for: ### "Always Impressed with myTRS" February 28, 2017 4.0 I have been using myTRS for a variety of different large events since 2013 and have always been a fan of this management site. Specifically, I have used it for volunteer management and have really enjoyed seeing the positive changes that have been made over the years to make it easier for both us on the management side and the front end for the volunteers to sign up. Not only is it simple and easy to get set up and manage, I have had some of the best customer service and working relationship with myTRS when working and managing sites. I always know that if I have questions, I can send a quick email or set up a call and I will have a response quickly. I am in Cleveland and over these 3-4 years of using myTRS have worked with so many community members and volunteers here and have noticed that with each new year and event less and less people have questions about how to sign up and use the site. This just shows how user friendly myTRS is and how easy it is for people to go on, create and account, and sign up. Not only is it beneficial for the volunteers, but it also saves so much time on the volunteer manager to not have to focus on troubleshooting questions on how to get people signed up. I set the site up, turn it live, and then people can take it upon themselves to go through the volunteer opportunities and sign up or what they would like on their own. I am continually impressed with myTRS and through every job and event I have done have brought myTRS with me and encouraged the company to get on board with it as well. I will always support and be an advocate to get people to use this system! Review Source Response from TRS February 28, 2017 Thank you, Chelsea! JB Joelle B. Account Manager Used the software for: ### "From CLIENT to EMPLOYEE" March 4, 2013 5.0 TRS allowed me to actually start managing my volunteers and my volunteer program instead of being stuck behind a desk swamped with admin work. It also made me more organized and helped better our volunteer program changing the mindset from 'we desperately need volunteers' to 'if you want to volunteer with us, you have to follow these rules'. I believe so much in the product that when the opportunity arose, I started working for TRS! Pros Before working at TRS, I was a client using the product. I was a Volunteer Manager for over 7000 volunteers and my first year we were using excel spreadsheets. TRS saved my life! I became efficient - knowing exactly who signed up for what shift, knowing where we were short volunteers, being able to track attendance, communicating with volunteers by event or shift because we actually got volunteers' email addresses! Being able to actually pull reports before, during and after the event made me more effective as a volunteer manager. Loved the 'include itinerary' option to always remind volunteers what they registered for! Cons Would like to see the reporting become more robust where you can set even more specific parameters and even pull some sort of a daily report of activity. Review Source KC Karen C. Concessions/Volunteer Coordinator Sports Used the software for: 2+ years ### "Concessions Coordinator" February 28, 2017 4.0 The TRS system is easy to use and maintain for reaching out to our volunteers and for our volunteers to sign up for their concession shifts throughout the sport seasons. Pros Easy to use and maintain Cons That the system doesn't send out reminders - I do manually. Review Source Response from TRS February 28, 2017 Karen, thank you. Appreciate your recommendation. MS Morgan S. Volunteer Coordinator Sports Used the software for: Less than 6 months ### "Great customer service. Easy to create the site." May 1, 2017 5.0 Quick and easy registration site. Pros The excel upload function is the best. It is very easy to create the volunteer sites and customize everything to the event itself. I love the reports that are available as well. Cons It would be nice to have people use the same email address if they are in the same family. I have had quite a few people call and ask if they need to create a different email for themselves to sign up. Also, the activities are expanded underneath the activity groups so that might be nice to have not expanded. It takes a while to create an activity in the activity maker, it is much easier to do it in excel. Maybe instead of choose the month and day you could type it in instead? Review Source Response from TRS May 1, 2017 Thank you Morgan! You can collapse the activities ,,, we will send you the link to the instructions. We added the activities upload option to speed up the build process. Glad you like that feature! BB Beth B. Assistant Director Used the software for: ### "Great for organizing large groups of Volunteers!" August 11, 2015 4.0 2015 marked the first year that we used TRS to register and manage Volunteers for VeloSano, a community fundraiser and cycling event for cancer research at Cleveland Clinic (www.velosano.org). In this, our second year, we had over 900 Volunteers filling over 1,100 shifts. TRS made the registration process easy for our Volunteers. We were also able to organize our registration to accommodate special groups that wanted to volunteer together. Because we have so many Volunteers, TRS also allows for multiple administrative users so that our Volunteer Captains can also use the system to monitor registration and run reports. The reporting function is very easy to use and saved us countless hours of sorting spreadsheets. We also received great customer service from our account manager, Tammy. Any question we had, she was quick to respond and provided great training and suggestions on how to build the most useful site. There are a few features that we would love to see in the future...and I know are on the list of updates: Ability for Volunteers to fundraise Ability to customize some of the autoresponders Mobile friendliness & social shares Overall, our experience with TRS was excellent and we recommend it for any groups that need to manage large amounts of Volunteers over multiple days and venues. Review Source RZ Rose Z. Visitor Services Coordinator Used the software for: ### "Used TRS for 3 years for two large conventions" January 26, 2016 5.0 I first started using TRS for the National FFA Convention that we had in Louisville, KY from 2013-2015. It was required by the Convention to use this program and I can understand why because it was so easy to maintain so many volunteer shifts with so many volunteers (20+ different volunteer jobs and around 200 volunteers, each year!). We were able to check-in volunteers when they arrived at their shifts, run reports (daily schedule, personal itineraries for volunteer packets, and final volunteer totals, etc). In January 2016, I used TRS on my own (I didn't have a committee to help me set up the site) and I was able to navigate it from building my site to running final reports with very little help. When I needed help, my contact with TRS was always available to e-mail or call. I could not have organized my January 2016 event (American Bus Association) without this website. Pros are: easy to navigate, simple to send out to potential volunteers, and reports are helpful (and can be exported into Excel spreadsheets). Cons are: can be difficult to sign up people who do NOT have an e-mail address and if people sign up as a GROUP if they do not do it correctly, it can easily get confusing. Very small cons in the grand scheme of things! Review Source Response from TRS February 28, 2017 Thank you, Rose! KE Kelsey E. Volunteer Coordinator Used the software for: ### "A Great System that Kept Us Together" July 22, 2014 5.0 TRS is a great company to work with. The Canadian Tulip Festival was in need of a volunteer registration system that would allow more time for volunteer management and less time spent scheduling volunteers in a spreadsheet. TRS truly delivered on that front. Our Account Manager was terrific and provided us with a lot of support on every level. The system was down for a few minutes one day but was fixed before I could even finish responding to their tech support message. The ability to run reports from anywhere allowed us to get up to date information at the touch of a button, which was vital to our operation. The advanced search function was endlessly helpful. For emails, I liked being able to see whether or not a volunteer had opened the message. Other email functions were sometimes limited but I'm excited to see what the updated version brings. All in all TRS was a great system and any limitations that I encountered were more than worth the other advantages they offered us. The support the Canadian Tulip Festival was offered by a variety of TRS staffers was fantastic and their cost was very good for the service provided. The festival's experience working with TRS was exceptional and we would happily work with them again. Review Source ML Marcie L. Operations Manager Events Services Used the software for: 6-12 months ### "Great product for volunteers!" March 7, 2017 5.0 Currently working on our second registration site for volunteers and would recommend TRS to anyone planning a large event with staff or volunteers. It's very user-friendly and designed specifically for volunteer management. Pros Registration reports, custom features, customer service Cons Nothing so far - I wish I had more time to explore and experiment with the different reports and features. Review Source Response from TRS March 7, 2017 Thank you Marcie! You are a quick learner and have been a great client! GC Gary C. Senior Director of Sports Used the software for: ### "Exactly what we need!" November 14, 2014 4.0 As a volunteer driven organization we need to be sure we are able to register, track and communicate well with our volunteers. Having TRS makes us more organized and efficient and professional. We are still learning the ins and outs of TRS but with the constant support of Tammy and her knowledge of how to make it work for our organization I always feel good that there is no issue we cannot resolve (and there have been very few issues). Overall this is outstanding for any organization looking to register, track and communicate with constituents. TRS can go beyond just volunteer registration in fact we are working on using it to have athletes sig-up for sports. The Customer Service is what puts it over the top -- we work with Tammy and she is always a phone call, email or chat away when needed. Excellent response time and always informative! Only reason I put 4 stars is that there are functions not yet complete -- but they are on the way and TRS works fast to make sure we have what we need. We have used a few different sites like this but by far TRS is more user friendly and has more functionality than any of them. Review Source EM Eric M. Used the software for: ### "Columbus Indiana Visitors Center Review" February 28, 2017 4.0 Working with the TRS product has been very positive for our organization. Most importantly they continue to make changes and updates that benefit the end user. As with anything, there is room for improvement but the overall product is very good and cost effective. Pros I like the setup for volunteer sign-up, check-in and reports and am thrilled that text messaging has been added to the communications component of the system. Cons The email function could definitely improve. It would be nice to be able to send test emails or save drafts and come back to an email later. There is also a problem with the formatting of our banner when an email is sent. We have followed the size specifications but the image is distorted when it is sent. Review Source Response from TRS February 28, 2017 Eric, thanks for the review. We enjoy working with your team. Fyi the update on your group sign up request is coming shortly and we are trying to figure out why your banner is distorted (that is not normal on our system at all!). Looking forward to the upcoming year! JP Jerrell P. Assistant Director Used the software for: 2+ years ### "It has been amazing." December 20, 2017 5.0 Pros The functionality is very easy. It is very user friendly. I am able to access the site from anywhere. Cons Would be amazing if it were more interactive or could be dressed up a little more (add video content, etc.). Review Source Response from TRS December 21, 2017 Jerrell - Thanks for the great comments! A few tips. You are using the basic version. The home page can be customized if your design team wants to make additions. And you can add video now ... just let us know the details! Best- Florence May KZ Katie Z. Executive Director Consumer Services Used the software for: 2+ years ### "TRS provides high quality volunteer management system and stellar service" March 2, 2017 5.0 We are a partner of TRS and have worked closely with them to onboard thousands of volunteers for many, many events, including some very high profile events. From working with TRS to build the initial integration to continuing to onboard clients using our turnkey integration, we have found that TRS support is truly stellar. Our clients love the solution and their software allows clients to successfully manage their event. We've noticed that clients continue to refer TRS to other clients and those that have events each year continue to recommend TRS to the new event committee. We're proud to be associated with such a quality product and organization. Pros The ability for an organization to manage an event, whether large or small. Review Source Response from TRS March 3, 2017 Thank you Katie. We are thrilled to partner with Verified Volunteers to provide quality background checks integrated with the TRS platform! GL Gee L. volunteer coordinator Used the software for: ### "Run with TRS" February 5, 2013 4.0 I have not found anything as good as TRS on the market. Pros TRS gives the user/administrator total access and thereby control over his/her event. You are able to build out your event exactly the way you envision it - you decide what data/information is important to your event. Changes (such as shifts, locations, etc) can be implemented in a blink of an eye. You are able to select a certain sector of your data base and send target specif information. Each time you send an email, the system gives you the option to include the volunteer's itinerary. Customer support is prompt, helpful & reliable. From a volunteer view, it is incredibly user friendly. Cons I wish there was a "spell check" tool so I wouldn't have to "cut/paste" from a word document. The system is expensive and must be renewed each year. Review Source DR Davon R. Assoc. Director, Football & Basketball Operations Used the software for: 1-2 years ### "It's been great working with TRS. They're always accessible and have made things easy for us!" December 19, 2017 4.0 Pros The amount of work it takes off of our hands. We use it for volunteer registration and the fact that everything is online makes it a smooth operation for our office as well as our volunteers. Cons There are a few rare occasions when a volunteer can slip through the cracks without completing all of the required information. Review Source Response from TRS December 21, 2017 Davon - Thanks for the great review. We are thrilled to support your talented Big Ten staff! Let us know if you have the names of anyone who slipped through w/out required items ... we need to take a look! Best- Florence May FS Franziska S. Used the software for: ### "Love working with TRS" February 28, 2017 5.0 This is my first time using The Registration System to recruit volunteers for a big event. From the beginning, the customer support was amazing, whenever I needed help with something I got immediate response. The handling of the system is very easy and you can almost teach yourself all the different areas of the website. It is just a great tool to use for volunteer recruitment, especially with all their new features they are adding almost on a weekly basis. Thank you for making the volunteer recruitment so much easier. I love working with TRS Pros easy handling, you can almost teach yourself everything, but if not the customer service is very good and fast Cons Late integration with Verified Volunteers; it was not as easy as it sounded, always make sure to start the background check integration as soon as you go live with TRS Review Source Response from TRS February 28, 2017 Thank you Franziska! It's been great working with you and the Dallas Sports Commission team. KD Kelci D. Project Manager Used the software for: ### "Wonderful registration system" February 5, 2013 4.0 TRS is a perfect tool for volunteer management. The creation and management of the site makes overseeing volunteers a breeze. The staff is readily available to assist with any obstacles and patrons find the site easy to navigate and understand. Pros The Registration System is a fantastic tool to manage volunteers. It's extremely easy to learn how to use the system and it's very easy for your patrons as well. It's also great for repeat events since you can duplicate the site from year to year. It saves a lot of time and decreases error. The site provides many easy ways to pull reports and view patrons that have registered and selected shifts. Cons Occasionally I would like to contact registrants with certain stipulations, however, the site does not allow you to make certain distinctions when contacting groups of people. Review Source BG Becky G. Used the software for: ### "GCSC Review of TRS" March 16, 2017 4.0 As an organization, we have been using TRS for several years, even thought I recently jumped onboard to use about 1.5 years ago. I love that it is so user friendly and they are constantly making improvements to the site. Flory and her team are fantastic and always there if we have questions or need something explained a bit further. We use the program for multiple events each year, and it is very nice that you can duplicate a site from year to year with much of the same data still included. This saves time on the set-up of a brand new site and allows our team to focus on other areas. I would highly recommend TRS to other organizations looking for a new, user friendly, and engaging site for volunteer management. Review Source Response from TRS March 17, 2017 Thanks Becky! We love working with you and the CLE team. It has been more than 10 years! EM Erika M. Volunteer Program Coordinator Used the software for: Less than 6 months ### "I have just started using TRS and the staff has been great with assisting me." January 4, 2018 4.0 Pros I like all that you can do with the software. You can really customize it to make it your own. this makes it very easy to customize to each of our events. Cons Since there is so much customization some parts can be a little confusing, but it is easy to go through and figure out or ask for assistance. Review Source Response from TRS January 6, 2018 Welcome to the TRS family, Erika! We are glad to have you on board. You will be an expert by May!! Best- Florence May ST Sanjiv T. Used the software for: ### "Integration with myTRS Platform" February 28, 2017 5.0 Xceede Solutions works with myTRS on various integration projects with Salesforce CRM. The team is always very responsive and technically astute. They have developed a robust platform and have made it easy to integrate in a very secure manner. Review Source Response from TRS February 28, 2017 Thank you Sanjiv. We love working with you and your team at Xceede to bring TRS and Salesforce solutions to our shared clients! WH Wendy H. Special Events Manager Used the software for: ### "TRS - The Registration System" July 18, 2014 5.0 TRS is priceless. It is like an extra staff member. It compiles all of the information and keeps it all in one place for when I need it. It does so much more than just volunteers. My entire festival from food vendors to art vendors all register with this system. I can communicate to the each group individually with the click of a button and even attach a file. I can change/add and delete things as needed without having to involve someone from the company, but if I run into a challenge they are always there to help! A++++ product. It is priceless for this event staff of almight ONE! Review Source JS Josh S. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "For the most part it is a very easy platform to use. " December 19, 2017 4.0 Being able to gauge our volunteer interest. Pros Ease of use of it. Setting up in the back end is pretty straight forward with a lot of great features. Cons Running reports. It was kind of confusing to pull exactly what I wanted from the user reports. Kind of clunky. Review Source Response from TRS December 20, 2017 John- Thanks for the review! Please let us know if you would like a refresher on reports. Always pleased to do a 1:1 training. TRS offers the tools to customize all reports which does add a step but gives your the capability to get exactly the report you want. You can also save your reports in the report library so you don't have to recreate them! Happy Holidays! Best- Flory Similar Products Featured