Average Ratings

159 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Paylocity
  • www.paylocity.com/
  • Founded 1997
  • United States

About WebPay

Use Web Time 24/7 via any web browser or even a mobile device. When used with Web Pay, our payroll and HCM solution, you can reduce administrative tasks and maintain accurate time and attendance data for individual employees all in one place. Plus, new hires are automatically added to the system, streamlining your processes even further.


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WebPay Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

WebPay Reviews Recently Reviewed!


Paylocity is an agravating time clock and needs serious help and upgrading to actually be user friendly.

Sep 20, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: This tedious piece of tech has caused me a ridiculous amount of frustration just trying to accomplish a SIMPLE task that should barely be given thought during the working day. The whole point, I thought, was to make the experience seamless and help productivity. I am highly annoyed that my company chose Paylocity over the system we had previously, which I never gave a second thought, and mind you, can't recall the name of because it WAS THAT EFFICIENT. I am not the only person at my company who had had to make due with this sub par program. It needs serious work to make it actually function, and is not worth whatever my company paid for it.

Pros: I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Cons: 1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening. 2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue. 3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN. 4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Persistent Issues/High Turn-Over

Jul 04, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Comments: Their sales is excellent and they will sell you what they have while telling you they can make anything else work as they started as a "tech company." Be warned however, you never actually get to talk to a "tech person" if you have issues with their system and therefore, nothing ever changes. They also have a lot of turn-over and it appears that they lose their quality representatives to promotions and seemingly do not have incentive for those quality employees to stay in the representative positions. Those left to support the customer are typically very new and/or entirely unpleasant to work with. If you see exactly what they have during the sales pitch and it works for you, this company could work well for your payroll needs! I would highly discourage any employer from using this company if you have employees that work outside of typical daytime work hours. I do not have confidence that they are willing or able to fix some of the detrimental payroll issues that we are experiencing.

Pros: There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Cons: We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues. For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance. Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things: 1. It does not add the differential at all 2. It adds the differential to some, but not all, of the correct hours 3. It adds the differential to hours that it does not apply to 4. It adds a double differential and on rare occasion a 1.5 differential 5. It adds random dollar amounts at the differential rate with no corresponding hours 6. It occasionally pays all of the hours correctly for one or two employees per payroll To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance. Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Paylocity - Web Pay

Dec 12, 2014
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Paylocity Web Pay is so easy. I love the fact I have access to this portal from anywhere. This option allows me to transmit payroll, run reports, update records from home, vacation, etc. Adding/deleting new earnings/deduction codes can be done by me. I do not need to get the approval from Paylocity to update my account settings. Employees can easily find their way around the portal, if used frequently. It's a slow learning process but eventually they embrace it. Managers have access to their team's information so instead of me providing the info they need, they will log into the portal and look for the info. Report writing is very simple. I am able to customize my own reports. I still export into Excel and format it, but overall, pulling the info I need is easy enough to do. There is a phone app for Paylocity, which is employee friendly! This is a great option if you're not in front of a computer to update personal info and submit time off requests. Reports live on the cloud, so no hard copies are provided when payroll is transmitted.

Cons: One thing I like least about this product is managing time off. We use a different system to track time and unfortunately the two systems do not talk to one another. We Pay does allow for me to keep into account the employee's time off to reflect their pay. Unfortunately, because of our industry, the time off submitted is always not so accurate so the system is set up to only track time off requests. I manually have to enter taken time - info based from extracting data from other system being used. I don't know if this system offers mass updates. I don't know if I can change a deduction amount across the board. For example, I had to increase each employee's medical premium by going into their records. It would have been nice if I had the ability to mass update all the employee's premiums based on specs. I would love it if I can edit a canned report. This option is not available.

Recommendations to other buyers: Think about what you'll be using the system for (i.e. HRIS Management, payroll, report writing, recruiting tool, etc.). If you choose this product then please provide as much training to the employees. Help the employees embrace the product so they'll be on board will helping themselves to the info needed (in regards to their profile). This will alleviate the administrator from responding to numerous questions.

Basic application works well. However buyer beware - if you have more than one pay frequency

Jul 19, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Payroll changes are easy. Integration with our 401k provider and Employee Navigator for benefits enrollments/updates works well. Support usually answers quickly.

Cons: We have exempt employees on semi-monthly pay group and non-exempt employees on bi-weekly pay group. The PTO tracking system does NOT WORK with this configuration. Their only "solution" is to run a report each time you process payroll to see which employees have a PTO anniversary that falls within that period and enter a penny check if they aren't part of that particular pay run so that their PTO will reset. It is absurd to base PTO rollovers on whether or not an employee got paid in the payrun that includes their anniversary. And an employee shouldn't have to wait for payrun to see their new balance - ie if your anniversary is on 6/3 but payroll runs 6/15, you can't see your correct balance until 6/15. Further, it took more than 6 months of complaining that PTO accruals weren't working properly for them to finally admit the issue. Got many many different answers depending on who I talked with. However, they say this is a perfectly logical way of handling and have no plans to revise the process. Software should never require such a manual operation. Funny it will clear the old balance, but it won't update with the new bank of PTO hours. This has been a nightmare, and we are looking for alternative solution. A shame since we like most of the other features. I will say that the reports system is not very good either. You can convert some reports to Excel, but they do not format in a way that makes sense. Looks like a .pdf got dumped into a spreadsheet.

Capterra loader

Weird issues, but no worse than other payroll companies out there...

Mar 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The layout is aesthetically pleasing. There are some great features integrated into employee profiles, such as the ability to upload tax forms, handbook acknowledgements, etc. We do not currently use the onboarding feature, but that is a great option as well. It's a one stop shop for employee info, benefit balances (PTO, etc.), deduction codes, etc. The program is customizable, but only to a point -- this is where the "weird issues" come into play.

Cons: This program, while often useful and easy, can frustrate me worse than any other software I've ever used. There are small, seemingly insignificant quirks that can create nightmares and headaches from time to time. For instance, only ONE user can be signed up to receive certain system notifications. This means that my boss, our VP of Finance, receives all notifications and then forwards those to me. If he is ever out of the office or misses one... I just won't be in the loop. There is also no way to integrate Web Time and Web Pay smoothly, so if you have employees who require time tracking you will always have to go back and forth between portals to get your daily tasks completed. Web Pay does not show PTO history for hourly employees, and supervisors cannot view ALL of their employees on one screen when viewing a PTO calendar or request list.

Overall: It provides the benefit that any HRI System would provide. They all have odd quirks and I firmly believe that no one system is perfect for any company. It does its job, but it could be better.

Does what I need it to but there are better options available.

Aug 15, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer service is fantastic and really easy to work with. I like the company. As to the software, it does what I need it to. They process the payroll on time and without errors. Getting it setup can be time consuming but once it is setup, fairly easy to use. I am also an internet based business with employees in several different states. They are able to process payroll for all of the tax jurisdictions down to the local level. The software saves me countless hours every month/year.

Cons: The software doesn't 'just work' for a couple of reasons. The first, you can screw the system up and there are plenty of ways to do so. You have to know how it works, so the system isn't dummy proof. Second, there are a few items where you have to game the system to get it to work. As in, if you don't put a check mark here it won't do what you want but it isn't intuitive enough to know you need that check mark.

It isn't the best for small business. And I do get the feeling the system is built for larger enterprises. There are a few minor features missing that I have used in other systems that help run a small team. Like being able to sync my outlook calendar to PTO requests or birthdays. You can export those dates, but it won't automatically show up in your calendar like other systems do.

While there is a portal for employees, my employees have a hard time understanding how to use it. It isn't super complicated but also not super intuitive. I don't have a problem as the administrator of the system because I am in there all of the time. But for employees that might log in once every couple of months, it can be kinda annoying for them.

Overall: It processes payroll down to the local level accurately and on time. The system can also track employee performance which we use for routine employee reviews. It is nice having an all in one solution for my HR needs.

Paylocity has a great online portal, but their is a learning curve

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: I enjoy Paylocity, but their have been multiple instances that I've submitted something to my support team to take care of and it never got done, so I had to do it all manually myself. This included Schedule implementation of PTO/Sick Accrual balances, ACA reporting fixes, etc.

Pros: I like that Paylocity has moved us from manual time cards to an all electronic punching from a kiosk that spreads the company responsibility to managers and employees instead of relying on one person to manually calculate and monitor everything such as PTO/Sick/missed Punches/ absences/ OT rounding/ACA requirements etc. The program gives you a lot of good reporting features and processing payroll is relatively intuitive. Have very kind support staff to call and the wait time to speak with someone is very quick, unlike some other companies that I have worked with that took 45 minutes to speak with someone regarding our payroll which is time sensitive. They also do not rely on D&B ratings for Net Pay Liability Cap before requiring reverse-wires.

Cons: Their portal has a lot of functionality, but most of the time I am having to call the support team to check on why something didn't work/get implemented and they have to guide me through a process that was never brought up during original implementation. Some times when I request new schedules or fixes we get incorrectly billed and the fix never gets completed and no follow-up after they inform that they will look in to it further.

Full Administrative Access User

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Paylocity is by far my favorite for HRIS/Payroll/Benefit Admin. I've used ADP, PeopleSoft, Kronos, Quickbooks, Intaact, OneDigital, etc. None of them compare to paylocity. I've noticed other vendors refer to Paylocity as outdated and only being great in payroll. I disagree and found that they could not back up their claims. Reality is that other companies can't find any real reason why their product is inferior so they try to blame it on being "modern" with focuses on the other modules. It really isn't the case with Paylocity. They know what they are doing and it works so easily with any industry.

Pros: User friendly, best customer support, great for reporting and creating new processes. They support team are MASTERS in using the software. I have never come across a company with this good of customer service. When my rep isn't available, her entire team is. Their communication is unmatched. Plus they walk you through each and every step. There's no rushing.

Cons: like all companies, new modules stem from multiple requests. If they see a demand for a feature by different groups, they will move it forward. If the demand is only coming from one company, it is harder to get that new feature created.

Paylocity Review

Oct 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: I used Paylocity everyday, multiple times a day! The "all in one" concept is something that many (mid-sized) employers will be drawn to with Paylocity. They provide strong in payroll and automated benefits administration functions, we also use Paylocity for all of our HR needs (HRIS, self service portal, time cards, etc.). I am very new to the product and transitioned with little/no training. The online training options work well, but the major plus is Paylocity's customer service.

Pros: The "all in one" product allows for one-stop-shopping for any HR administrator who is in charge of data management (HRIS), payroll, and/or benefits. Many of the functions are very easy to use. Their customer service is really phenomenal. They are extremely knowledgeable, courteous and VERY patient. This is true on both the HRIS side and benefits side. We also just "installed" their new Onboarding tool (including E-verify) and it works seamlessly.

Cons: Our company has an international reach with 2 offices outside of the US. Paylocity doesn't extend past the US for HRIS and/or payroll. Although those offices are small, we continue to find "work arounds" for the this limitation. Also, we have a fairly unique time keeping system and on several occasions we have "stumped" Paylocity with questions regarding our time cards/schedules, specifically not auto generating new schedules after payroll is run.

Recommendations to other buyers: Definitely take a look at Paylocity for your HRIS, payroll and/or benefits needs. If fully based in the US, their product can fully automate the life cycle of an employee from on-boarding, training, performance management to off-boarding. Having the self-service portal puts the employees in the driver's seat when if comes to managing/requesting time off, requesting pay stubs and making changes to personal data (i.e., home address, benefits, tax deductions, etc.).

Good System If Your Staff Is Tech-Savvy

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I would recommend Paylocity for more tech-savvy companies, as it relies heavily on users to take control of their time off requests, sick days, and ensure the accuracy of their time card. Personally I like it because it removes the need to see an HR person for everything, but for those employees who are uncomfortable with technology it can be a difficult transition.

Pros: The support is mostly good, and the implementation was relatively painless. They were able to import the data from our previous payroll processor and they have been flexible about adding additional policies and changes we've needed since our initial switchover.

Cons: Since our initial deployment of the service, we've had some issues getting support on important issues, like new state laws that impact our payroll processing and time-off accrual rates. This can be frustrating because someone will tell us they are working on it but we might go 2 weeks before getting any resolution to what should in theory be a relatively simple change.

Excellent Product for Nonprofit Client

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Paylocity integrates with many of the software programs available. For nonprofits the time tracking was excellent and geo fencing option for Mobile checkin passed the audit requirements. An excellent solution for nonprofits specifically those carrying government contracts and needing solutions that stand audit requirements.

Pros: Paylocity was a recommendation from our broker and their team and it was the right one. Their streamlined payroll product was easy to use and setup. What stands out most is their customer support. The move from another major player in the space was seamless and made for greater accountability on reporting. Their system integrated easily with our government contracts and easily generated the reporting for our A-133 audit. The online portal was easy to log payroll information. Our employees were very friendly with the switch and our management was as well.

Cons: I can name a host of negative sentiments for many of the payroll services but not Paylocity. Their onboarding was spot on and effective as was the ongoing service.

Great HRIS System

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: The system overall has some great features and we are constantly looking for and finding ways to further utilize the system and the reports that we can use to better our business and employee experience.

Pros: This system has many of the key features we were looking for: -payroll system -easy to manage HRIS -good implementation -good response time from our contacts -many arms of the system that we haven't put into use yet, but hope to in the future

Cons: Some of the things we we've hoped to implement with Paylocity haven't been right for our business. For instance, we felt that the ATS didn't have enough features and adaptability for our purposes and we also looked in to having performance reviews done through the system, but it wasn't compatible with the process we have in place and we weren't prepared to completely overhaul the way our company administers performance reviews.

Flexible and scalable - lots of features available, but simple to use if you don't want all the features

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is a lot of flexibility for customizing the system to our needs. After the initial learning curve, it is super simple to make changes on the fly... add earnings codes, set up new departments, etc. I also really like the employee Self-Service Portal - I can customize what an employee can view & even add external links (useful for benefits enrollment). With the onboarding module & ability to upload employee documents, we now have virtual employee files! The price is very competitive with our last providers price, but the value is FAR GREATER!

Cons: Not sure this is a con, but if you don't like a self-service model, I'm not sure what the phone support is like. I've found the online resources to be very helpful and I like figuring things out on my own, so this is the perfect fit for me!

If I knew then what I know now!

Apr 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Have used since November and we are incredibly disappointed. We will continue to search for a platform that works and where service is a priority. We were advised by sales they understood our issues with Paychex because they had many clients come over to them from Paychex. They promised they would be here for us when we needed and would never leave their clients to swim alone.. "If you're having problems, we will be there!" That was the last time we saw them and only spoke twice after that. The last time they had attitude with a "whatever" approach.

Pros: The dashboard and graphs. Otherwise, the system is not what it is cracked up to be. Trying to be fancy but it's a fail.

Cons: Service Implementation Refusal to allow us to speak to a senior manager Promises made that were not kept Many glitches during set-up Gave us information during sales process that we found is not true Trying to be so cutting edge, to process payroll is 3x's the amount of steps as with ADP or Paychex Reporting is cumbersome Carrier Connection integration doesn't "connect" with most of our vendors Our PTO has been a mess since implementation and have spoke to multiple people - even with our PTO policy in writing, in hand, they still cannot get it right.

Easy to Use, Lacks Customer Support

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Third party products integrate easily, modules and dashboards are simple and user friendly, includes tons of standard reports

Cons: Customer support has been steadily declining. We've been tossed around to at least four different account managers in the past 18 months, and if we get a good one they get promoted or leave, so we end up with someone that barely knows the system better than we do. The response time to questions we submit via email has also worsened to more than 24 hours for a simple reply for clarification. We don't even bother trying to get help from our assigned account manager, we just call the 800 number and hope whoever picks up will be able to resolve our issue. If we call back with the same issue and get someone else, we sometimes get a different answer.

Worst system ever

Jun 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Stop up selling on a product that isn't good. Take inconsideration what the business needs and wants instead of selling and once you have that company's business please own up to your mistakes and bring answers to the table instead of excuses.

Pros: If you are a small company of about 10 or less employees you can work with Paylocity, there not made for medium or large size companies.

Cons: Sales team lied about many things. Starting with data integrity, what they CAN do for the company, how versatile it was (which is is but then you get multiple results that are not correct). Main reason why my director changed was due the reports, they really sold us on that yet it's never working, the reports are incorrect and data is tampered. They don't bring solutions to the table instead they blame the client. They don't have answers, say they will get back to us but don't and when we hold them accountable they all go MIA and no response to our emails. Even implementations was done incorrectly and they didnt own up to that. By far the worst. Only thing that works is payroll, you get your checks the next day.

It's great to have such an intuitive system that has all HR systems under one umbrella.

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Having everything HR in one complete system. All the pieces work 100% together without issues. It's intuitive. The implementation teams for each piece were fantastic with all the modules and they have plenty of ondemand and live trainings to help you should you need extra training after implementation.

Cons: There are a couple of small thing that I would change/improve upon with the system as I believe those would make it even better to work with. I have had some past issues with customer support specifically getting different answers for the same question from different specialists which can lead to frustrations, however, those kinks seem to have been worked out and things have been running more smoothly.

Extremely limited software

Jan 26, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Very, very slow response times - their client solution is to watch their webinars. I would never recommend this software to anyone

Pros: visually simplistic - it is a very reasonably priced system but it lacks the key features you need in a HRIS

Cons: Extremely minimal customer support - no direct phone number to a client service team - NO direct email account to a customer service - when system is down for maintenance they don't send out emails to clients when the system will be up or not - they self admit when you call in there are not set up to email clients - no way to make notes in the system within an employee record. This is fine for ONLY payroll but it is promoted as a HRIS too and it is not.

Paylocity - Not very Happy

Oct 14, 2016
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: We have used Paylocity for the past 2 years now. We are on our 4th account manager. It's been an uphill battle the last year for us. The product was implemented prior to my joining the company, by someone not in HR, as a result, (this could be our fault as well) I come across a lot of mistakes that need to be corrected. I can't tell what's wrong until I come across something, which happens almost every payroll. We pay for a GL file every payroll and we have yet to receive it.

Pros: Keeps a lot of information. Paylocity is constantly updating their product. For a larger company, the service might be better.

Cons: The payroll process is cumbersome, their are two separate systems for time and attendance and Payroll, if someone requests time off on the webpay side, it doesn't show on the webtime side, which results in employees having time off and they don't get deducted for it. Paylocity is constantly updating their product, which results in errors that you aren't aware of until you stumble across them. When you call customer support, you often times get different answers. You will almost never get to speak to your own account manager. They now have us emailing one central email, instead of our account manager directly, it takes a while for them to get back to us. I get complaints from employees that every time they login, they have to hunt for things, the product is not logically set up.

Recommendations to other buyers: Be sure to implement wisely.

Paylocity is a very powerful and very customizable payroll solution

Jun 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Paylocity has enabled our organization to export very complex and detailed GL import files for the payroll journal entries. No other payroll software we looked at (Paychex, ADP, Quickbooks) offered functionality that even came close. Furthermore, they post the charges and refunds to our bank in bulk charges (by payroll) which makes the reconciles much easier and the tying out of the transactions to the payroll Journal Entry quick and easy. In my experience with ADP for example, there were hundreds of transactions that would hit the bank and I would end up calling customer support almost every payroll to determine what the charges were actually for.

Cons: Creating custom reports can be, at times, more confusing than I would like. That said, I have successfully created many custom reports and a lot of the difficulty is due to the number of earning, tax, and deduction codes that we have (164+ different types of earning, taxes, and other deductions).

The software works and customer service is excellent.

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use WebPay for all of our payroll needs. We are able to separate locations, job codes and have different pay rates for different codes for the same employee. Imports from WebTIme all of our hourly staff members with minimal oversight. Reports are useful and robust.

Cons: I wish they had an education version that would show what an employee earns based on a school schedule rather than on a typical annual schedule for traditional businesses.

Overall: Our experience has been great. We moved from the big three letter company and have been very happy. The customer service experience is night and day compared to our old payroll company.

Pays my employees!

Aug 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Well, I like that after reviewing payroll - I can search for any mistakes or errors. Any changes that need to be made can be done in the batch with ease. I especially like the audit function that gives you an extra alert in case there are too many hours recorded for an employee, negative amount of time taken etc.

Cons: The only issue is - once the batch is made and there needs to be changes made to the timecard - you would need to go back to webtime, change the time card and then go back to webpay to make the batch change. Once the batch is made, any changes in webtime do not get carried over. Which is understandable, but - still gives you an extra step to make. One other thing, although I appreciate the efficiency and timeliness of our payroll getting pushed though - I wish companies are given a 30 minute delay before payroll is pushed through in case there are any mistakes, you would have time to call them before it's processed.

Our school uses Paylocity to manage our payroll and we are very pleased with this software

May 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paylocity is easy to use and allows our school to effectively manage a payroll of 200+ employees on a by-monthly basis. You can rely on pre-designed reports or you can create your own report depending on your needs. Our customer service representative is very responsive and knowledgeable about Paylocity's features. Our employees can create personal accounts to track their paystubs, W2 forms and payroll information. Our school also uses Paylocity services to complete Federal and State taxes quarterly reporting which is very helpful because we can rest assured that reports are being filed on a timely and accurate manner. Their processing fees are very competitive when compared to other providers. Overall, we are very pleased with Paylocity.

Overall: 1. Secure processing of payroll

2. Excellent reporting capabilities

3. Assistance with quarterly payroll taxes reporting and filing

4. Optimal internal controls for payroll processing duties

If you JUST need payroll software, they are OK. If you need a Payroll partner, you'll be better off shopping elsewhere.

Sep 27, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Platform is user friendly, good look and feel but offers just about what every other payroll platform offers. Nothing to wow you.

Cons: Support is lacking. Issues go MONTHS without being resolved. Emails and requests go unaddressed. Some responses to questions are completely off base. Very poor customer service, lacks personal touch. High turnover on customer touch point positions. As a manager, they are extremely frustrating organization to work with, and in my experience, have little payroll knowledge but a decent payroll platform.

Looking forward to the next upgrade

May 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I wish the report that shows how many hours you worked so far today actually showed an hours and minutes and Not fractions of an hour. It would be much easier to back into around eight hours if you had that calculation in minutes

Pros: I'm hoping in the next upgrade will take care of these things I do like that I can print out past time sheets and makes it pretty easy to track historic number of hours worked over a period of time

Cons: You can't approve your hours from your cell phone. This is the problem with the pain. happens and I day you're not working anyway. You also can't approve your hours while you're actually logged in so you have to prove your hours when you're not working. It's hard to see your accrued sick time at the employee.

So Easy

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is so easy to use, employees can see their time cards, their pay stubs, even edit their own tax forms. They can request vacation days right from the time clock and not have to fill out paper forms. Everyone in our company loves WebPay.

Cons: So far I have not found anything that I do not like about WebPay.

Overall: Before WebPay every employee had to be handed a paper check stub, now everyone receives one electronically and can print them or not. Our employees can print past stubs if needed and the H/R department doesn't have to be involved.

Payroll Processing & HR Solution

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for remote managers/departments Reporting: Stock report library is fairly comprehensive and custom report writer works well to fill any specific needs No additional charges for updates such as the ACA tracking and reporting system.

Cons: No integrated 401k/retirement module. This requires manual data entry unlike the ADP/MyKplan where everything is linked and managed almost entirely through the core P/R module as far as weekly/biweekly contributions. The onboarding process was bumpy at best. The files needed from ADP (our former P/R processor) to proceed with the conversion were not spelled out as clearly as they should have been. Once we got up and running the experience improved.

Recommendations to other buyers: Do your homework and make sure you have everything required in terms of data to make the conversion. make sure that you reveiew the reporting for various compliance requirements to be certain that you can easily get what you need without additional costs.

Paylocity

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: As I mentioned in the pros is that there are several ways to use the system. It would be great if they provided their clients with best practices of how to use the different functionalities to ensure their customers are getting the most value out of the system. The price point is good compared to many other systems. They just have some things to work on.

Pros: It is an open ended system which is great as it can integrate with several other systems. It has a lot of functionality which you can cater to your individual needs for the most part.

Cons: Customer service is okay. The response time is good the problem is the reps that you talk to seem to only be an expert in one area and their knowledge does not cross functions.

Solid Payroll & HRIS Platform

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Relatively easy set-up and it has a module for most things you would want to add on - time & attendance, benefits w/carrier feeds, performance management, etc...

Cons: It can take a few days to drill down with the customer service to get the answers/help that you need. My experience has been that the first response is not necessarily accurate and after you get them to ask around or check with a supervisor you get a better response with options for what you're trying to solve for.

Accurate information for accounting

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The employee end is easy to use so if there is a missed clock in or an issue with one of the rows we can easily have it corrected quickly. The fact that the employees can also do this through the app after hours helps us on the back end as well.

Cons: The cost center drop downs could be a little more easier to assess as well as the notes but overall I do enjoy this program and it does make things easier.

Overall: Very beneficial as it is easy to use so easy to teach.

Great for smaller companies

Aug 16, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Paylocity is good for a smaller organization. As we have grown (more than 300 ee now), I don't feel they have the capacity to keep up.

Pros: Paylocity was a good system when we had less than 200 people. Their ACA support is top notch. Their web benefits solution is very good and easy to use.

Cons: Paylocity will implement changes and not notify the users. Paylocity has lost data twice which makes me quite uneasy. The performance management is not as flexible as I'd like.

Great Product

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Daily use of the database is intuitive, and they provide training resources to help users learn the system.

Cons: First line customer service reps are typically great at answering simple questions, but can't help with complex problems. The company does have a knowledge base employed but the experts are not your first line of contact. It may take several emails with the first line person to get to someone who can really help you.

B+ payroll software

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are some very powerful reporting features to help show turnover and labor expenses at a moments notice. There are also hundreds of other reports that help with government reporting.

Cons: Customer support is up and down - we have gone through a few account managers in the two years we've used it. Our current is not the most customer service friendly individual you would expect to see if front of customers a

Paylocity Can Do it

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Honestly there isn't anything they can't do or adjust. One big suggestion is send your teams to the training conference for the best way to learn and manage the system. Become the expert in Paylocity and it goes a long way. Best Payroll system I ever worked with.

Pros: Quick to adapt and conform to new federal and state policies, such as the ACA and all it's reporting

Cons: Training Conference is once a year in Chicago, it would be nice to have Texas training event.......

Paylocity Review

Jun 21, 2016
3/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Paylocity's software is user-friendly and easy to navigate. The portal has both the ability for the employee to make changes and print pay stubs, W-2's, etc . . .

Cons: Paylocity does not appear to have a good choice of standard reports. The ones they have do not totally satisfy what I am looking for in a standard report. For instance, I'd like to see what changes have been made on any given payroll processing date, compared to the prior pay period. There are several different reports you can run to figure out this information, however we have been working with Paylocity for months to create the exact report we need to feel comfortable auditing our transmittal.

Recommendations to other buyers: Look at the canned reports. Choose a couple that you think you would use. Open the report and review the contents and how the report is presented. Is this what you would envision?

Good Product/Bad Customer Service

Aug 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Good company easy to use website

Pros: Great product, easy to use and move through Always have training on all of the new parts that are added to it weekly to keep up with competitors.

Cons: The only con I have seen is the customer service. We had issues with the team that we were given and had to complain for about a year before we were switched to a new group but now it is much better with the new group//

Paylocity WebPay Review

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The best feature of Paylocity's WebPay is being able to see your own or your employees' pay histories. This makes it easy to address issue if/when they arise.

Cons: The feature I like least about Paylocity's WebPay is the delay that exists when dealing with vacation and PTO. Remaining days available are not shown real-time, only after the pay period is over.

Great program that is part of a lerger suite

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can do everything payroll wise with this software. get you employees paid fast, make all your adjustments in real time.

From the employee's standpoint the app is amazing on phones and even more detailed on PC, It will allow you staff to see just about any information that they might be curious about.

Cons: At this point I haven't really come across any real negative this to date. This suite of programs has been very well made.

Overall: Easy to use full suite of software that handles all your payroll needs flawlessly.

The platform theory is great, but everything has to work in order to maintain efficiency.

Jun 01, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: Processing and submitting payroll through Paylocity is the quickest and most intuitive I have ever used.

Cons: Unfortunately, for being a software company there is way too many "glitches". One of the biggest issues I have seen is there is some sort of IT glitch in PTO accruals. The time off policy calculates earned PTO some times then other times it's non-existent requiring a call to the call center to be researched. Recruiting and on-boarding doesn't always work and the obstacle seems to always be someone else fault. Reporting library is the worse I have ever used; not user friendly or practical. Paylocity has a problem with following through on sales promises.

Paylocity does not grow

Sep 12, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: When we were a smaller startup it was great, The features worked for us then. Would like them to get back to people as quickly as they can because we need those tickets closed

Cons: We have grown it has not grown with us so we are looking for another option. There needs to be a better place to upload and keep personal files

I love my Paylocity!

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: You can't go wrong with this product. It does so much!

Pros: If you are looking for a robust system that includes an ATS, on-boarding, time entry, payroll, employee scheduling, employee recognition, ACA and compliance module, benefits, electronic open enrollment, employee surveys, total compensation statements, and performance management, this is the best I've seen and used! The ATS and performance management is very easy to configure in a way that meets your business needs and desires. This system can even generates your OSHA logs for you, and you can have employees electronically sign off on policies and procedures. The HR Insights dashboard provides key HR metrics and also has robust reporting features.

Cons: All systems have an occasional glitch here and there, however when this occurs the Paylocity team addresses them in a timely manner.

Paylocity

Nov 10, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I really like Paylocity, it is a wonderful product when used as intended.

Pros: It has some really great features, you can upload documents and tie them to an employee. It is also very easy to use.

Cons: Great for a company with around 500-1,500, not so much once the company gets bigger and more complicated it is hard to make custom modification.

Mediocre

Dec 21, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the onboarding feature of this product. Having the new candidates complete everything on an online portal which creates the employee profile is very convenient

Cons: The customer service. You never know the quality of the person who will answer the phone to help with your concerns. I have called and received 3 different answers to one question from 3 different reps. It makes things extremely confusing and more difficult to complete what should be a simple task for me

My Favorite System

Sep 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: User friendly, nice interface, fast system

Pros: Customer service is the best I've ever encounters. The system is so user-friendly that new users become professional within a short time frame

Cons: When asking for a new feature that hasn't been created, we have to wait until others are also showing the request is becoming a popular demand

Frustrating

May 20, 2017
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Paylocity has decent functionality. A number of different features, including payroll, human resources, benefits administration.

Cons: Customer service can be very frustrating. Also, the differences between Web Time and Web Pay can be very confusing. The site layout is not very user friendly, and there are often elements that should be in the hands of the company administrator, but require Paylocity to make changes on their end. We are currently researching alternatives.

Paylocity

Jan 25, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The payroll with Paylocity is great. I find the program easy to understand up to be user-friendly. Some of the perks that were sold to me when meeting with the salesperson are not actually available in the system. The ACA tool is not very helpful, it does not track if my employees are hitting - or not hitting- the parameters we are asked to put into the system at setup. There are a lot of errors that I am finding now that I feel should have been set up during my Paylocity onboarding. The service team is fine but I wish with some of the larger issues they would take the initiative to help me change the setup. I have a busy schedule and I find myself spending hours fixing issues in the system that I feel like Paylocity should be doing instead.

Pros: Onboarding Payroll Birthday and Anniversary tracking Great Reporting Tools

Cons: The set up should have been more comprehensive. I spend a lot of my own time fixing issues that were not set up properly. Paylocity sells you more than they actually offer.

Recommendations to other buyers: This is a good system. I know they are working to make it better. I am willing to stick it out because of what they currently offer plus what I think they will offer in the future.

Paylocity for Small Business

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The Customer Service was wonderful. There was a team of people, rather than a single individual, that you could talk to about a payroll question or concern.

Pros: Relatively easy to navigate around the program. The ability to get a snapshot of who was off, by having a calendar on the main page was very efficient.

Cons: The Timekeeping and Payroll modules were not in sync, Payroll was always one behind. Meaning PTO balances were not always accurate when employees checked "available" balances.

Implementation Superstar

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I liked the features of Paylocity was a hybrid of Paychex and ADP together, yet so much simpler to use. The implementation was quick and a seamless process, unlike any other payroll implementation I have ever encountered. They truly build the platforms with you so you have a great understanding of the product.

Cons: There isn't much I can say negatively about Paylocity. I truly liked the functionality of the program.

Easy to use, has everything I need

Jun 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The product is easy to use. As a daily user, not administrator, I find it does what I need it to with scheduling time off and checking paystubs

Cons: Sometimes, the things I look to do in the software does not work well, such as searching specific documents.

An OK Payroll Software

Nov 16, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Each employee has his/her own access to clock in/out. The feature of supervisor approval is neat. It allows shift differential rate, bonus, all kinds of deductions. All employee info, benefits and rate could be stored in one place.

Cons: The report library has too many reports, and the filter doesn't work. I had a hard time to find reports to meet my needs, and it's very hard to customize reports. No training program.