--- title: "Paylocity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Paylocity Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/86714/WebPay/" page_type: "product" language: "en" --- # Paylocity Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Paylocity ## What is Paylocity? Tired of juggling disconnected systems for HR, Finance, and IT? Wasted time and manual work slow your business down. Paylocity is the one unified platform that brings it all together. We connect your people, processes, and data in a single, modern system. Automate tedious tasks, from onboarding and payroll to spend management and IT. Break down silos so your teams can collaborate better and make smarter decisions. Our platform gives you the clear insights you need to stay agile and drive real results. For HR, it means less paperwork and more time for your people. For Finance, it's better control and visibility over spending. For IT, it's streamlined processes and secure data. Stop the inefficiencies. Start unifying your business with a platform built to move you forward, together. Paylocity helps you spend less time on tasks and more time driving growth. ## What is Paylocity used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Recognitions Shortlist Overall rating Based on 1,932 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Pros & cons Intuitive and accessible interface Centralized team coordination tools Frequent technical glitches Limited and complex reporting Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Performance Management System / 2026 - Talent Management / 2026 - Workforce Management / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Paylocity alternatives Highest Rated [4.9 (4,868)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (4,308)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (1,392)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,965)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/86714/WebPay/alternatives/) ## FAQs about Paylocity Overview ### What problems does Paylocity solve? Paylocity solves fragmented HR and payroll workflows by combining payroll, time clocks, PTO tracking, onboarding, benefits, reporting, and employee self-service in one system. HR teams, payroll managers, finance leaders, supervisors, and growing mid-sized companies use it to reduce manual data entry, fix timecard errors faster, improve compliance, and eliminate paper-based requests. Answer based on 1502 reviews Overview ### Which roles and teams benefit most from Paylocity? Paylocity is most used by HR teams, payroll specialists, and finance leaders who manage employee records, benefits, time tracking, and payroll processing in one system. Office managers and business owners use it to streamline onboarding, compliance, reporting, and workforce administration, while executives rely on visibility into labor costs and employee data. Answer based on 1833 reviews Overview ### What company size and industries is Paylocity built for? Paylocity is built for companies with 50+ employees, serving primarily small businesses at 68%, with midsize firms at 26% and enterprises at 7%. It is used most in Non-Profit Organization Management and Hospital & Health Care, each at 7%, followed by Construction at 5%. Answer based on 1848 reviews Features and Usability ### What are the key features of Paylocity? Paylocity includes core payroll management, time tracking, time off management, and employee self service through its web portal and mobile app. Differentiating features include onboarding, benefits administration, customizable reporting, workflow management, and employee engagement tools such as surveys, announcements, and peer recognition. Answer based on 1121 reviews Integrations ### Which third-party tools and platforms does Paylocity integrate with? Paylocity integrates with Employee Navigator and EASE for benefits, NetSuite and QuickBooks Online for accounting, Indeed and Checkr for hiring, and Slack for communication. Reviewer mentions also reference CrunchTime and Decision Logic, and the catalog indicates over 80 integrations across HR, scheduling, and workflow tools. Answer based on 128 reviews Getting Started and Support ### How easy is it to onboard and train a team on Paylocity? Paylocity is generally easy for employees and managers to learn, with onboarding supported by in-person training, live online sessions, webinars, videos, and documentation. Reviewers say everyday tasks click quickly for most users, while admins and payroll teams usually need more time to learn setup, reporting, and the platform’s many modules. Answer based on 216 reviews Getting Started and Support ### What customer support options does Paylocity offer, and how do users rate the experience? Paylocity offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and easy to reach, with useful articles and quick resolutions. Common frustrations include inconsistent answers between reps, slower escalations, changing account contacts, and occasional delays on complex tickets. Answer based on 678 reviews Security ### How does Paylocity handle data security and access control? Paylocity uses individual employee portals, single-login access, challenge questions, text-based additional verification, password controls, and restricted admin permissions for critical changes. Reviewers also note friction: frequent password resets, lockouts, repeated verification on trusted devices, and some security access changes requiring HR, a TPA, or Paylocity’s security team. Answer based on 53 reviews ## Who uses Paylocity? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 86% positive reviews out of 480 Most reviewers indicate ease of use, highlighting simple navigation and quick access to essential HR functions. Joery M. HR Assistant, 201 - 500 employees. "Paylocity is extremely user-friendly, making it easy for employees and managers to navigate and search for items." Frequent technical glitches 74% negative reviews out of 293 Most reviewers report bugs and issues, including system errors, slow performance, and inconsistent data synchronization across modules. Suraj D. Payroll Auditor, 1,001 - 5,000 employees. "The Time & Labor module can be challenging and sometimes glitchy, causing delays and extra work for payroll." Centralized team coordination tools 87% positive reviews out of 179 Most reviewers describe team collaboration as streamlined, with centralized access to HR resources and responsive support. Lilly D. Facilities Coordinator, 51 - 200 employees. "We started using it 5 months ago and it has helped our team stay in the loop much better and keeping track of everyone's hours all in one place" Limited and complex reporting 45% negative reviews out of 247 Some reviewers describe reporting as difficult to customize, requiring manual effort and additional support for tailored data. Katie D. Administrative, 51 - 200 employees. "Customizing reports often requires more manual effort than expected, and the system occasionally lacks flexibility for unique organizational workflows." Comprehensive time management features 86% positive reviews out of 124 Most reviewers find time and attendance tracking reliable, simplifying PTO, hours, and benefit management for teams. Marc H. Director of Human Resources, 51 - 200 employees. "Time tracking is a breeze and has streamlined our processes." Challenging implementation process 46% negative reviews out of 87 Some reviewers find implementation problematic, citing miscommunication, lengthy timelines, and unresolved setup issues impacting adoption. ## Features AI summary Based on 17,833 Human Resources reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**58%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Paylocity supports all three of the features reviewers value most: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage compensation more efficiently and stay on top of payroll operations. Payroll Management 4.5 (805) 87.58% of 805 reviewers that rated this feature as important or highly important Paylocity offers streamlined payroll processing, integrating time tracking, tax calculations, and direct deposit. Users think it saves time, reduces manual errors, and provides easy access to payroll data, though some mention occasional import errors and desire for smarter auditing options. Payroll Reporting 4.4 (370) 82.97% of 370 reviewers that rated this feature as important or highly important View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Employee Database 4.5 (706) 85.69% of 706 reviewers that rated this feature as important or highly important This aspect helps you keep all employee records organized, searchable, and up-to-date. Reviewers appreciate easy access, reporting, and compliance support, though some mention occasional data sync issues and wish for more integration between payroll and HR data. Tax Compliance 4.3 (316) 83.54% of 316 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors W-2 Preparation 4.7 (354) 83.62% of 354 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. Direct Deposit 4.8 (479) 86.01% of 479 reviewers that rated this feature as important or highly important With this capability, you can receive pay quickly and securely, set up multiple accounts, and manage deposits easily. Reviewers appreciate the timely payments, flexibility to edit bank info, and reduced need for paper checks, though some find setup confusing at times. Paylocity 188 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Academic/Education: Software specialized for schools (K-12 & Post-Secondary) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto Update: Automatic update of information / software - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Budgeting/Forecasting: Create budgets based on historical data and future projections - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Categorization/Grouping: Organize and group data or items based on various criteria - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Chat/Messaging: Communicate using direct chat or messages within the system - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corporate Card: Manage and track credit cards that are distributed to employees to use for authorized business expenses - Corporate/Business: Software specialized for corporate use - Course Management: Create, organize, and assign courses to users - Course Tracking: Track which progress and course materials have been completed by each user - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Direct Deposit: With this capability, you can receive pay quickly and securely, set up multiple accounts, and manage deposits easily. Reviewers appreciate the timely payments, flexibility to edit bank info, and reduced need for paper checks, though some find setup confusing at times. - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: This aspect helps you keep all employee records organized, searchable, and up-to-date. Reviewers appreciate easy access, reporting, and compliance support, though some mention occasional data sync issues and wish for more integration between payroll and HR data. - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Expense Management: Plan, pay and track business related expenses. - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - For Accountants: Software specialized for accountants and accounting firms - For Small Businesses: Designed for small businesses - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Gradebook: Track student's scores and grades on course materials - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Description Management: Create, share, and manage the distribution of job descriptions/duties - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Labor Forecasting: Predict labor requirements based on past and present data/trends - Learner Portal: Students can access materials and communicate with instructors via their online student profile - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Leave Tracking: Manage and track employee attendance - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Mobile access gives you the flexibility to clock in, view pay, and request time off from anywhere. Some users say it’s convenient and user-friendly, but others wish for more admin capabilities and note occasional login or interface inconsistencies. - Mobile App: Access the system via a mobile application - Mobile Learning: Access for students to complete learning materials on mobile platforms - Mobile Receipt Upload: Scan and upload receipts to a central database using a mobile device - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-Location: Manage and support multiple locations - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Negative Feedback Management: Identify, track, and respond to negative feedback - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Online Time Tracking: Track employee and task times using internet connection - Orientation Workflow Management: Create orientation programs for new employees or students - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Management: Paylocity offers streamlined payroll processing, integrating time tracking, tax calculations, and direct deposit. Users think it saves time, reduces manual errors, and provides easy access to payroll data, though some mention occasional import errors and desire for smarter auditing options. - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Peer Appraisals: Peer/teammate feedback and review on individual's performance - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Retirement Plan Management: Set up and manage retirement benefits for your employees - Review Cycle Tracking: Follow the progression of a task associated with performance reviews - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SCORM Compliance: Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: You gain control to manage personal info, pay stubs, benefits, and time off independently. Reviewers appreciate the convenience, customization, and reduced HR workload, though some say initial navigation and login can be confusing for employees. - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Split Deposits: Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Synchronous Learning: Real-time, interactive learning experiences where participants engage in learning activities simultaneously - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Weighted Performance Measures: Assess skills, outcomes and results using preset metrics and averages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (1,931) 4.3 Based on 1,931 reviews ## Pricing Value for money 4.2 (1587) [View pricing plan details](https://www.capterra.com/p/86714/WebPay/pricing/) Paylocity Custom Quote Available It includes: - Automated and Custom Payroll Workflows - Global Payroll Support for 100+ Countries - Digital Expense Management - 30+ Payroll Audits with Automatic Alerts - Accurate, On-Time Tax Filings - Flexible on Demand Payment Options - Expert Support with Wage Garnishment Managed Services Value for money 4.2 (1,587) 4.2 Based on 1,587 reviews ## Integrations [ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ Connecteam](https://www.capterra.com/p/153140/Connecteam/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Motive](https://www.capterra.com/p/138669/Motive/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (1660) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (1,660) 4.1 Based on 1,660 reviews ## User reviews Overall rating 4.3 Based on 1,932 reviews Filter by rating 5(1002) 4(678) 3(183) 2(38) 1(31) Mentioned topic Sorted by most recent JL Jennifer L. TA Industrial Automation ### "Customer Support is top notch! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 3, 2026 Overall, the experience was well. If those pieces were improved, it would make it even better. Best customer support and service team. Pros Customer Support was top tier! I called many times and received excellent support and help from the team. Cons We felt that the LMS system was not up to date. The other piece was the reporting was lacking for what we need it for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jorge M. Payroll Accounting ### "OK payroll platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 1, 2026 It has been pretty medium since I have not used it as much and in the short time that I have I have not had a good experience. Pros It processes payroll and in theory should do everything like to other platform do, however their features are limited and not that ease to use. Cons Their customer service is a hit or a miss, personally it was a constant miss, but then again this is just the human being part of it. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Helping client with this task based on what they had already Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anish C. HR Computer & Network Security ### "User-Friendly Platform with Strong HR and Payroll Capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2026 Overall, my experience with Paylocity has been positive. The platform simplifies common HR and payroll processes, provides convenient employee self-service, and offers useful tools for managing workforce information. It is a solid solution for organizations looking to centralize HR operations and improve efficiency. Pros Paylocity provides a user-friendly platform that brings payroll, benefits, HR, time tracking, and employee information together in one place. The interface is intuitive, and the automation features help reduce manual administrative work. Reporting and self-service capabilities are also useful for both employees and HR teams. Cons Some advanced features and configurations can take time to learn, and certain workflows could be more intuitive. Reporting and customization options may also require additional setup depending on the organization's requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Samantha B. AVP, Human Resources Business Partner Financial Services ### "Paylocity Review August 2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 I've always had a great experience with Paylocity. Every dedicated service representative has helped shape the way we run our organization. Pros The Service department is the best part of Paylocity. They are always there to answer any questions or help us build out modules within the HRIS. Cons The Benefits module is a pain point, as well as PTO tracking. This could be because of initial set up but these are the only things that have any inconsistencies or complaints. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Bree B. Coordinator Education Management ### "Easy to Use Mobile Platform!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 21, 2026 Overall, my experience with Paylocity has been very positive. It’s an easy-to-use platform that works well across both desktop and mobile, and it’s straightforward to train staff on. The responsiveness of customer support was particularly impressive—their willingness to listen to users and make a quick change based on feedback really stood out. Pros Paylocity is very easy to use on both mobile and desktop, which makes it convenient for staff and administrators. It’s also relatively easy to train employees on, even those who may not be particularly tech-savvy. I especially appreciate that the company listens to user feedback. When they recently changed the way staff entered their hours and the new process became cumbersome, customer support took the feedback seriously and reverted back to the original process within a week or two. Cons The biggest drawback was the temporary change to the time-entry process. The new system created unnecessary steps and made something that had previously been very simple more burdensome for staff. Thankfully, Paylocity responded quickly to feedback and corrected the issue, so it ultimately became a minor inconvenience rather than a long-term problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Bead C. Director Of IT Food Production ### "Paylocity has proven itself to still be the right choice." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 18, 2026 We have been using Paylocity for a year and a half and we are extremely happy with the product. Payroll is very easy, employee maintenance is a breeze and the price cannot be beat. One other item to note is that we recently went to a fob system for building access. Paylocity worked with us to ensure that the fobs would also work with their employee kiosks and actually found the ones that would work with both. Pros It is extremely easy to navigate the different components of the system. They have updated employee facing areas of the system for a better employee experience. Cons The reports are still one of the areas that can be improved. While you are generally able to pull the data you need it isn't always intuitive. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Employees struggled with bamboo as it was cumbersome. ADP continually struggled with our local taxes. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reasons for choosing Paylocity Paylocity just aligned with our needs and the price was right in line with our expectation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP kevin P. hr manager Libraries ### "Paylocity has big value" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 August 18, 2026 My overall experience has been decent. I feel as if Paylocity has stepped up and changed for the better. Pros I like the customer service I have been getting from Paylocity. I figured out how to run a few reports so that is a big plus. Cons Something I do not like about Paylocity is how difficult it can be to get a new code created there are sometimes a few too many steps. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reasons for choosing Paylocity they have better customer service and are wanting to help Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VF Vicki F. Practice Manager Medical Practice ### "Easy to Use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 I love it, the ease of use and the variety of reports. Easy to update employee deductions and rates of pay Pros easy to use and powerful reporting system, Also I like that they send questions and answers through their system regarding Human Resource issues. Great price for your money. Cons There are no cons regarding this software that I have found. We are a small medical practice so it fits ours needs perfectly. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) too expensive of a software. The price went up every year. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Paylocity Price was the main factor. When going through all the options available Paylocity had the answers I was looking for in a payroll software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Angela S. Human Resources Assistant Hospital & Health Care ### "Paylocity review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 17, 2026 Paylocity is overall easy to use and customizable. There are many tutorials online to help with figuring out new features and making the most out of the platform. Pros I enjoy how customizable that Paylocity it and it is user friendly for our staff. We hardly have glitches with the system on the employee side. Cons I wish that there was an option for admin accounts to make changes on the backend of our system without having to call our account manager. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor switched companies and they were no longer able to saisfy our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RW Ronald W. Graphic Designer Arts and Crafts ### "Paylocity user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 15, 2026 Pros What I like most about Paylocity is the range of features that it covers. It encompasses a few different softwares in one. Cons What I dislike the most about using the program is the organization of pages makes it difficult to find what you're looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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