--- title: "Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paylocity the right Human Resources solution for you? Explore 1981 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Paylocity 4.3 (1981) [View alternatives](https://www.capterra.com/p/86714/WebPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Paylocity Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews AP Ashley P HR ManagerMaritime, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce administrative burdens.“ June 10, 2026 AW Adrienne W Payroll ManagerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “We have had some issue with the data integrity as there were mass changes done via Weblink both internally and by Paylocity team members that have created a historical pay history mess and there is no way to resolve the issue except for manually updating.“ November 21, 2025 Nikki C office managerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made it simple to access pay stubs, track time, request time off, and manage HR tasks all in one place.“ July 23, 2026 NW Nyah W Payroll AnalystLibraries, 501 - 1,000 employeesUsed the software for: 6-12 months. “When we have an issue occur and receive the response that it is a "known occurrence" but without any timeline of when it will be fixed. Or when we bring to discussion that something is not working, provide details-screenshots, etc and then they return with that they can't recreate the issue so the issue remains unsolved.“ November 6, 2025 MR Minhaz Uddin R Financial Analyst- PayrollAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall functionality and support make it a reliable solution for managing HR and payroll needs.“ February 27, 2026 TY Tawanna Y Payroll ManagerEntertainment, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Such as direct deposits going to wrong or inactive account, old garnishments being activated after being paid off already, PTO balances didn't come over correctly, 401k transferred as a flat rate instead of a percentage, and several other issues“ November 21, 2025 SM Sue M HR DirectorWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Paylocity took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking.“ November 24, 2025 SU Stacey U Director of Human ResourcesArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution.“ February 26, 2026 ## Showing most helpful reviews Showing 1-25 of 1981 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Crystal B. CHRO Banking Used the software for: 2+ years ### "Consistent Innovation, Reliable Support, Real Results" August 10, 2026 5.0 Our overall experience with Paylocity has been extremely positive. We have partnered with Paylocity for nearly 10 years, and throughout that time they have helped us streamline processes, improve efficiencies, and create a better experience for both HR and employees. The platform has allowed us to move away from time-consuming manual processes, particularly in onboarding, where new hires can now complete necessary paperwork before their first day on the job. What stands out most is that Paylocity has consistently delivered on the commitments made during the sales process. The functionality, enhancements, and efficiencies we were promised became a reality, and the platform continues to evolve with new features and capabilities. Customer support has also been a strong point of the partnership. When issues arise or questions need to be addressed, the support team is responsive, knowledgeable, and genuinely invested in helping us find solutions. Having access to reliable support gives us confidence that we are not just purchasing software, but partnering with a company that is committed to our success. Overall, Paylocity has been a trusted partner that has helped us modernize our HR operations while providing the tools and support needed to grow and adapt over time. Pros We have been with Paylocity for almost 10 years, and the platform has helped us significantly streamline our HR processes. One of the biggest improvements has been onboarding. We no longer spend an employee's first day completing stacks of paperwork because new hires can complete the onboarding process before they ever walk through our doors. What has impressed me most is that Paylocity delivered on the commitments made during the sales process. The features and efficiencies they demonstrated have come to fruition, and the system has consistently evolved to meet our needs. Over the years, Paylocity has become an important partner in helping us create a more efficient and employee-friendly HR experience. Cons At this time, my only significant criticism is that Paylocity discontinued its in-person client conferences following COVID. I always found those events to be a worthwhile investment of both time and money because they provided valuable networking opportunities, hands-on learning, and direct access to Paylocity experts and other clients. While the virtual conferences offer useful content, they simply do not deliver the same level of engagement, collaboration, or relationship-building that comes from meeting in person. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Just more impressed with what we say at that time. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The system was clunky, and I could not customize reports. Review Source EC Emily C. VP of HR Hospital & Health Care Used the software for: 2+ years ### "Ever Evolving HRIS System" October 8, 2026 4.0 Overall, I enjoy Paylocity. I think it is a competitive HRIS system that meets the needs of our business with 150 employees. We utilize multiple modules with Paylocity including HR & Payroll, Performance, Time & Labor, Learning, and Onboarding. The system is consistently updating and adding features which make it's functionality better with each update. It's easy for both admin and employees to use and visually, it is very appealing. I also like the data trends that the system provides for admins. It is extremely insightful in terms of onboarding, turnovers and more. Pros I like that this system/software is constantly evolving. There are always improvements that are either being worked on or implemented. I would say in comparison to other HRIS systems, it is competitive in terms of what they can offer and the system's functionality. Cons I dislike that customer service representatives are not always knowledgeable about the system. There have been times where I have received misinformation which can be incredibly frustrating. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity It was more affordable than alternatives at the time. Review Source SG Salvatore G. Payroll and HRIS Analyst Performing Arts Used the software for: 2+ years ### "I work with this software every work day" October 2, 2026 3.0 I would say it's like my rating a three star. There are a few things about it that are good, but it also has things that are wrong with it. Pros The customer support is helpful when I have them on the phone. Payroll is easy to process. I like how easy it is to approve request in the system. Cons Paylocity software is buggy, it sometimes works with issues and sometimes it doesn't do anything well. Review Source TR Tricia R. Chief People Officer Utilities Used the software for: 2+ years ### "Refer everyone to it" August 5, 2026 4.0 I have switched another company to Paylocity. Of the systems I have used, although it has it's cons, it is light years better than the current competition. Pros I have been in HR for 19 years and have used a lot of HRIS systems. Paylocity has been the most all-encompassing product and the most user friendly. Cons They sell you "dedicated account support" but not once in the 7 years we have had them as my rep answered when I called in. They will reply to emails, but most times that takes at least 2 days and then a canned response is given without looking at what I already did/sent. When you reply, it could be days for another response. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Seemed to be more robust and user friendly Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) That system was stuck in the past. Very clunky, not user friendly, and functions were extremely limited. Review Source LR LORETTA R. HR Government Administration Used the software for: 1-2 years ### "A week's worth of overtime no longer required!" September 30, 2026 5.0 We have been a customer since 2024 and are enjoying the ease of use and the capabilities we have been able to extract in shorter time periods. Pros Ease of Use. I just completed a department wide pay increase. This would have taken me an entire week to complete. With the help of Customer Service, I was able to complete in a day. Hardest part was finding the correct columns to put the new information. Cons Some of the reports are difficult to extract information. However, with practice I am learning which items get the information needed. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Bamboo could not handle our complicated tax situations Review Source ED Elizabeth D. HR Director Packaging and Containers Used the software for: 1-2 years ### "Very Good :)" September 30, 2026 4.0 We have have been with Paylocity 18 months. My overall experience with Paylocity is very good and I am pleased with our choice. I still need to implement a few modules but that is on me. Pros Payroll and Timekeeping are fairly easy to use and function properly. The HR platforms like recruiting, onboarding , performance, benefits, FSA, HSA, performance appraisals and etc function well as an HRIS. Cons Customer service- We have had 3 or 4 CSR in 16 months and I never speak with them. Some have been slow to respond when communicating by email. Often when calling in the CSR puts you on hold so they can research your issue or so they can ask a team member or a leader. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity It appeared to be a great payroll, timekeeping and HRIS system for a small to mid sized company Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The product and service is awful. Implementation from beginning to end - 8 months. Service was poor and customer service was not helpful Review Source MD Marcia D. Payroll Supervisor Automotive Used the software for: 2+ years ### "Value for the money" October 1, 2026 5.0 Paylocity is a well rounded product. I have used 3 other payroll products in the past 30 years and found this to be the most functional well rounded. Pros I like the ease of use and ability to get around inside the product for Paylocity. If I have any issues I am able to use the chat feature or call in or reach out by phone for support. Cons Initial setup is a little pricy compared to other products is what I liked the least on Paylocity but otherwise it is a great product. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing Paylocity Functionality. I did not see the ability to use time and labor the same way. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Functionality and unable to run multiple payrolls in one cycle. Review Source CM Celeste M. Employee Care Specialist Food & Beverages Used the software for: 2+ years ### "Employee Care Specialist" October 1, 2026 4.0 Overall, I really have enjoyed the platform. It is very easy to use, they are constantly improving products in the platform, and their dedicated support is great. Pros Paylocity has remarkable customer support. They are speedy in response and you have a dedicated account manager to help you. There benefit support is also very responsive and knowledgeable. Cons There accrual banks have been a hassle to use at times. We have run into multiple problems where things do not generate correctly. Plus, since it is so highly tide to payroll, team members have to wait the following payroll after their PTO is suppose to appear, which has caused lots of confusion for our team. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Paylocity Greenhouse did not meet our needs and we would have needed a few more platforms to make it work. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor was very slow and their support was none existent Review Source EH Eva H. Director of Employee Care Food & Beverages Used the software for: 2+ years ### "Paylocity Review - Small Coffee Business " October 1, 2026 4.0 Overall, we have been with the Paylocity for going on 3 years and it has been a way better experience than any of the other HRIS platforms! The service has been great and the offerings and improvements have been great as well! Pros Paylocity has a lot of great features and they are always updating and improving their offerings. I appreciate their customer support and their community features the most. Cons Honestly, there isn't a whole lot of negative items I could review on. If I were to be really picky I would say the predictive feature on their paid time banks could be improved upon. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor did not respond to any of our service requests and they had terrible platform usability and customizations. Review Source Emmy G. HR Generalist Printing Used the software for: 1-2 years ### "Poor customer service" September 25, 2026 2.0 Poor customer service. When a company is controlling how you pay your team they should be on top of issues instead of passing you along a chain of representatives that don't have answers. Pros Many features in one place and ease of using and walking new team members through. Pleasing appearance. Cons Customer service never answers questions and forget to follow up. Site constantly has issues when switching activities. Review Source AS Adelaide S. Payroll Specialist Education Management Used the software for: 1-2 years ### "You can never know too much about the system you use." August 5, 2026 4.0 On the payroll side it was easy to use but I would suggest when you get a new client that the employee that will be usuing the system is invoved with the rollout or is given a one on one training for the reports. Pros The help screens were very useful. On the Payroll side I liked the viewing of the payroll registers before payroll finalized and that items could be changed to an employee record by HR befor payroll was finalized. I also like the different options for reviewing an employees pay. Cons The report writing screens had to much going on when trying to figure out the data you were looking for. It seems weird to say but there were almost too many options. The other thing was the start and and dates on the Human Resources side of Paylocity seems to confuse the users causing problems with hire date, benefit dates and transfer dates mid pay cycle. It seems that HR was alwas needing to correct dates. One other thing I didn't like is that pay dates were referred to as check dates. Employees were always asking if their direct deposits went through because they saw the word check instead of pay or earnings. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I wasn't involved in the decision to switch from one product to another when the decision was made. I was part of the crew making sure the correct data came over from Paycom to Paylocity. Review Source DM Delyce M. Director of Human Resources and Safety Farming Used the software for: 2+ years ### "All in one system for HR" August 5, 2026 4.0 Overall the use of Paylocity is great. Even after a couple years we are still learning new things, developing and using modules. Pros Ease of use and user friendly for employees. Our employees went from paper to this system, and the ease of training helped them adapt. Overall this is a comprehensive package. Cons Changes have been made to some of the formatting; not sure I like it. We have had several customer service rep changes, which hasn't been easy. The time to resolve issues has caused issues. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paylocity Best option for the price and what we needed. Review Source LS LATAMRA S. HR Generalist Non-Profit Organization Management Used the software for: 2+ years ### "My Paylocity Experience" August 5, 2026 4.0 The overall experience has been pretty great, aside from the isolated issues and some Onboarding to HR & Payroll features that aren't manual. Pros I love the ease of use and the customizable features. The time tracking is easily manageable in the Time & Labor module. Since implementation, the customer service has improved. Cons Some of the documents we need to update aren't as easy as I initially expected, as they were created by our implementation representative. I manage the Recruitment and Onboarding. I also don't like when isolated issues arise that we as administrators cannot immediately assist with. For example, resetting access for an employee feels like taking an act of Congress to resolve. We follow the options provided, and the employee usually has success after 3 or more attempts, and it works the day or 2 afterwards. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity We switched because the products met the needs for our organization now and longterm. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We switched due to the lack of customer service/support, customization, ATS, and increased needs for our organization. Review Source KV Katie V. HR Manager Automotive Used the software for: 1-2 years ### "A Great HRIS for Small - Midsized Companies " July 21, 2026 4.0 It's been a pretty good experience with Paylocity. There have been times that they seriously have dropped the ball with customer service, but then make up for it by added support, discounts, etc. Pros Paylocity is a super affordable platform to use as an HRIS. It's relatively easy to use (with training) and does a good job as a payroll system. We have a solid customer service representative that has helped us navigate the platform and set up things in a way that fits our organization! Cons What's great is also what is overwhelming. It's such a customizable system that sometimes it can be hard to figure out what you need and which "lever" to pull to make changes across the system. Also, sometimes the Time and Labor module doesn't sync well with the HR and Payroll system. There can be a lag or even a disconnect sometimes! Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity had so many more options for customizing that I really enjoyed. It also had a solid customer service base that could execute quickly if I applied pressure. Review Source AP Ashley P. HR Manager Maritime Used the software for: 2+ years ### "Powerful HRIS and Payroll Platform, But Support and Add-Ons Fell Short" June 10, 2026 4.0 Overall, Paylocity is a strong HRIS and payroll platform with excellent functionality, reporting, and scalability. However, organizations should carefully evaluate add-on products and be prepared for potential challenges with customer support. The core platform delivered value, but the support experience and ancillary services prevented us from realizing the full benefits we expected. Pros Paylocity is a comprehensive HRIS and payroll platform that offers a wide range of functionality across the employee lifecycle. One of its greatest strengths is scalability. Organizations can manage payroll, benefits, time and labor, recruiting, performance management, and employee engagement within a single ecosystem. The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce administrative burdens. Cons Where my experience became frustrating was with customer support and some of the additional products sold as part of the Paylocity ecosystem. We frequently received inconsistent or incorrect guidance from support representatives, which occasionally resulted in costly mistakes and required additional time to resolve. The revolving-door nature of support contacts also made it difficult to establish continuity and build confidence in the advice being provided. I was also disappointed by several add-on products that were represented as seamlessly integrated but did not function as expected in practice. For example, we selected Paylocity's COBRA administration solution with the expectation that it would automate processes and reduce administrative effort. Instead, we encountered significant manual workarounds that diminished the value of the product and largely defeated the purpose of implementing it. Similarly, after transitioning to Paylocity's HSA/FSA administration services, employees expressed considerable frustration with the account setup process and ongoing account access. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity The sales team did a good job selling us that Paylocity was a better fit for us being a small company (less than 50 emp) on the grow with its scalability. Review Source NW Nicole W. Human Resources Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity Customer Support and Feature Access" May 18, 2026 4.0 Pros There are many things that I like about Paylocity including the beginning of how helpful their team was when we did implementation to our everyday questions we have with using the platform. We have been using it for two years now and questions still come up. Cons The one thing that I dislike about the platform is the customization doesn't seem to be there. We are a unique company, and it would be nice if we were able to customize certain things within the system. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Price features that were offered, and the customer service we received. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) We did not have a good experience with Paycor - customer service, system features, etc. Review Source MG MAGGIE G. Director of HR Pharmaceuticals Used the software for: 2+ years ### "Disappointed Senior customer" August 14, 2026 3.0 We have been with Paylocity for the past 14 years, and we have seen the change in customer service, reps' training, and effective modules. We have been very close to moving forward to another HRIS. Pros I USED to love their customer service. Now I have had a rep for the past month who seems to be good. Cons I feel like the implementation lacks consistency and attention to detail. I feel like when introducing a feature, it is not tested enough with a complex company to ensure effectiveness. I feel like they should involve some customer service reps during those implementations to go over some of the potential functions that can help the client. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Better product and excellent customer service, at the time, 14 years ago. Review Source CJ Clair J. People Operations Manager Environmental Services Used the software for: 2+ years ### "Consolidated, Seamless, Efficient" August 10, 2026 5.0 Our rep who handles our daily account is amazing and takes the time to teach. Overall we are happy with Paylocity and the Pros What I appreciate most about Paylocity is the platform consolidation. Prior to switching, we were managing separate vendors for payroll, timekeeping, ATS, and E-Verify, which created significant administrative overhead. Bringing everything under one roof saved us significant time and eliminated data silos Cons Web imports can be somewhat frustrating, and while real-time PTO accruals are in the pipeline, aren't fully native yet. I know Paylocity actively updates their product roadmap based on feedback. And we have generally loved the improvements made Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Wanted to consolidate multiple vendors and have everything on one platform Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) UKG was very user unfriendly particularly for employees Review Source VR Verified Reviewer Corporate Finance Manager Logistics and Supply Chain Used the software for: 2+ years ### "Excellent software, still developing every day" February 27, 2026 5.0 Pros I like the ease of use for employees, managers, and admins. Paylocity has a great flow through the onboarding process, to everyday use, and special circumstances. We transitioned to Paylocity in 2022 and in the last 4 years the system, software, and mobile app have exceled through many updates. The nice part about these updates is that it's not just decision of Paylocity but they take the feedback from surveys done by clients and users. The system has saved us so much time in the field and in back office for payroll tracking and accurate payments. We have saw a large reduction in additional payroll costs due to paying accurately through Paylocity, compared to our old processor. Cons The only thing I don't like about the system is restriction of features when you are under a large TPA umbrella. We have 4 company entities, but we work through a TPA so our 3 companies fall under their umbrella. What this means is features like password resets, access to edit employee information, direct deposit updates, etc. we can not do ourselves. We have to send a request through them and then wait for their team to process that. I just feel an admin of a company ID should be able to reset anyone in that company and be able to control their own company fully. We just get told that to have that access then we would see all the other companies under that TPA. There has to be a way to change that. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Outdated system, no time tracking, confusing to use, data loss, had to use multiple systems instead of 1 like paylocity. Review Source DS Devin S. People Operations Partner Information Technology and Services Used the software for: 2+ years ### "Continues to get better! " February 16, 2026 4.0 My overall experience has been good for the most part. We have a very help customer support person for our account. He listens and is very helpful. Also, the system is pretty easy to use for the most part and the AI tool is great. Pros The customer support we have is great, any questions I have I am able to ask or set up time to talk to our account representative. If they do not know the answer they do find it for us and help support the best they can. Cons It is alot of manual work, but it continues to get better. When I first started with the program compare to other ones I felt like it was very manual. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Employer decision to make the change to Paylocity. Review Source Jennifer N. CSR Financial Services Used the software for: 1-2 years ### "A Comprehensive HR Tool That Keeps Getting Better" August 4, 2026 5.0 My overall experience with Paylocity has been positive. It’s a powerful HR platform that keeps improving. While there are areas that could be streamlined, the reliability and feature set make it a strong choice for businesses of all sizes. Pros \*Banking integrations are stable, and tax management is handled automatically. Reports are detailed and easy to export for accounting. \*Employees can clock in from desktop or mobile, and managers can review hours quickly. The system rarely has syncing issues. \*Paylocity provides a wide range of HR and payroll tools that make the cost worthwhile. The platform replaces several separate systems, which saves money in the long run. \*Reliable payroll and tax handling \*Strong HR and communication tools \*Mobile app works well for employees \*Good reporting and analytics Cons \*Some workflows require too many steps \*Occasional slowdowns in customer support \*Some tools feel unintuitive, and updates occasionally change layouts without warning. Reporting customization is limited, and certain workflows take longer than they should. Review Source LH Lauri H. HR Lead Staffing and Recruiting Used the software for: 2+ years ### "Paylocity Review" August 7, 2026 4.0 We are overall happy with Paylocity. Most issues can be resolved perfectly. And given time, all issues are resolved to our satisfaction. Pros No question that Paylocity knows payroll in and out. We have never had a payroll issue that could not be resolved. The customer service for our payroll questions has improved quite a bit over the last few years, improving our perception of customer services. Most CS personnel can get to the problem and get you answers. Cons State and local payroll tax information & issues has been problematic. We are in multiple states and still struggle with knowing whether the employee's state and local taxes are set up correctly. Paylocity is quick to claim that it is up to us to know what we should set up for each employee, but additional guidance and knowledge from Paylocity is key. The "knowledge base" is getting better and better. But more customer service in this area is needed. Plus, there is no direct contact with the tax department, which can mean addition time to figure out solutions. Some quarterly reporting issues can take time as well, sometimes resulting in late fees which I think could be resolved more quickly to avoid this from happening. Review Source DK Deidra K. Human Resources Non-Profit Organization Management Used the software for: 6-12 months ### "Keeps Your Ducks in a Row" October 1, 2026 4.0 One of the most useful softwares in the HR and management sphere, but there's always room for improvement and additional features. The report generating can be wonky and not always show names if you do not make the correct selections. The clock in/out feature has been habitually glitchy for our staff where they need to exit the app and try again. As an all in one software, it is a valuable tool for an organization to keep their ducks in a row. Pros Our account manager rep is very easy to get in contact with and always finds a solution. The app itself is very user friendly for anyone of any age to figure out. Our timesheets are pretty straight forward. Cons Having to recognize where to change the same thing several times has been a learning curve. For example, an individual started sooner than the start date input into the onboarding steps, so their effective date was showing as in the future. Then, they wouldn't even show up in the timesheet or as an active employee, thus messing with integrated systems like our 401k and insurance. After a call with customer service (not our rep), the paylocity rep told me there was no way to correct it and to wait it out. We found a way, but there are five other things you also need to make sure is changed within the user's account, too. It'd be nice if they all spoke to each other, or at least directed the user where to switch and remind of auditing purposes. Review Source Brandi L. Operation Specialist Real Estate Used the software for: 2+ years ### "Simple to Use, Great Support, and Full Transparency" May 8, 2026 4.0 Overall, Paylocity has been a solid system to work with. It can be a little cumbersome to set up on the front end, but once it’s up and running, it’s very easy to use day to day. The transparency within the platform is a big plus, and support has been helpful whenever we’ve needed it. Pros The platform is very user-friendly and easy to navigate, even for newer team members. The customer support has been consistently responsive and helpful whenever issues come up. I also appreciate the transparency-it gives employees clear visibility into their performance and activity at a glance. Cons Getting everything set up on the front end can be a little clunky and time-intensive, but once it’s in place, it’s pretty easy to manage day to day. Review Source KM Katie M. Director, Human Resources Industrial Automation Used the software for: 2+ years ### "A solid HRIS platform for medium sized companies" March 3, 2026 4.0 No issues with payroll, which truly is the most critical component of the system. Paylocity continuously improves the platform, such as dynamic reporting and additional user capability in app. Pros Ease of use (once you know how to navigate). Regular valuable and helpful updates. Additional modules allow for exponential improvement in productivity and accuracy of records. Cons When there's an issue, it isn't always resolved in a timely manner. New module implementation can be challenging. There aren't tips and tricks documents--you just need to figure out how to utilize the system for yourself. Because Paylocity is payroll-driven, there are some quirks to making future or current changes prior to payroll running. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.