--- title: "Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paylocity the right Performance Management System solution for you? Explore 1932 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/" page_type: "reviews" language: "en" --- Paylocity 4.3 (1932) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Paylocity Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews AP Ashley P HR ManagerMaritime, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce administrative burdens.“ June 10, 2026 AW Adrienne W Payroll ManagerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “We have had some issue with the data integrity as there were mass changes done via Weblink both internally and by Paylocity team members that have created a historical pay history mess and there is no way to resolve the issue except for manually updating.“ November 21, 2025 PJ Peyton J Director of OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Paylocity offers a very user-friendly platform with a wide range of features all in one place, including payroll, time tracking, and HR tools.“ April 1, 2026 NW Nyah W Payroll AnalystLibraries, 501 - 1,000 employeesUsed the software for: 6-12 months. “When we have an issue occur and receive the response that it is a "known occurrence" but without any timeline of when it will be fixed. Or when we bring to discussion that something is not working, provide details-screenshots, etc and then they return with that they can't recreate the issue so the issue remains unsolved.“ November 6, 2025 FJ Francesca J ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The platform offers a comprehensive set of tools that help streamline HR and payroll processes, though there are occasional areas where usability could be improved.“ March 30, 2026 TY Tawanna Y Payroll ManagerEntertainment, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Such as direct deposits going to wrong or inactive account, old garnishments being activated after being paid off already, PTO balances didn't come over correctly, 401k transferred as a flat rate instead of a percentage, and several other issues“ November 21, 2025 Nikki C office managerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made it simple to access pay stubs, track time, request time off, and manage HR tasks all in one place.“ July 23, 2026 TM Tony M General ManagerEntertainment, 201 - 500 employeesUsed the software for: 6-12 months. “Employees’ direct deposit info changes without their permission, terminated employees have become reactivated, and simple actions like reactivating a multiple changes or other bulk edits are extremely tedious.“ October 10, 2025 ## Showing most helpful reviews Showing 1-25 of 1932 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki C. office manager Construction Used the software for: 6-12 months ### "Reliable, User-Friendly Payroll & HR Platform" July 23, 2026 5.0 My overall experience with Paylocity has been very positive. It's a reliable, easy-to-use platform that simplifies payroll, time tracking, and HR tasks. Everything is organized in one place, making it convenient for both employees and employers to manage day-to-day workforce needs efficiently. Pros What I liked most about Paylocity was how easy it was to use for both employees and managers. The platform made it simple to access pay stubs, track time, request time off, and manage HR tasks all in one place. Everything was organized, and the mobile app made it convenient to access information anytime. Overall, it helped streamline payroll and workforce management while providing a smooth user experience. Cons There isn't much to dislike overall, but some features can take a little time to learn at first, and occasionally the mobile app can be a bit slow. Once you're familiar with the platform, though, it's easy to use. Review Source TR Tricia R. Chief People Officer Utilities Used the software for: 2+ years ### "Refer everyone to it" August 5, 2026 4.0 I have switched another company to Paylocity. Of the systems I have used, although it has it's cons, it is light years better than the current competition. Pros I have been in HR for 19 years and have used a lot of HRIS systems. Paylocity has been the most all-encompassing product and the most user friendly. Cons They sell you "dedicated account support" but not once in the 7 years we have had them as my rep answered when I called in. They will reply to emails, but most times that takes at least 2 days and then a canned response is given without looking at what I already did/sent. When you reply, it could be days for another response. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Seemed to be more robust and user friendly Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) That system was stuck in the past. Very clunky, not user friendly, and functions were extremely limited. Review Source AC Alyssa C. Human Resource Payroll Manager Construction Used the software for: 1-2 years ### "Paylocity Mixed Feelings" August 5, 2026 3.0 My overall experience with Paylocity has been mixed. The platform offers a wide range of HR, payroll, and employee management tools that can be valuable for organizations looking to centralize their processes. Features such as employee self-service, onboarding, benefits administration, and reporting capabilities have been helpful in streamlining certain HR functions. However, my experience has also been impacted by recurring system limitations, reporting challenges, and difficulties obtaining timely support when issues arise. As an HR/payroll professional, accuracy and efficiency are critical, and there have been instances where payroll reporting, workers’ compensation reporting, and system functionality did not align with our operational needs. Resolving these issues often required significant manual work, multiple follow-ups, and escalation to find solutions. One of the biggest challenges has been the gap between what the system appears capable of doing and what can realistically be customized or supported without additional costs, lengthy timelines, or extensive troubleshooting. For example, when we needed specific reporting solutions to support compliance and workers’ compensation requirements, the available options were limited and the turnaround times did not always meet the urgency of payroll and compliance deadlines. That said, I do appreciate the breadth of services Paylocity provides and the potential the platform has when configured properly. A stronger focus on proactive support, faster issue resolution, greater transparency around system limitations, and more flexible reporting options would significantly improve the customer experience. Pros The reporting options available within Paylocity are one of the platform’s strongest features. They are extremely helpful in streamlining reporting tasks, reducing manual work, and providing valuable visibility into HR and payroll data. When the available reporting capabilities align with our needs, they significantly improve efficiency and allow us to make more informed decisions. Cons The customer service is quite terrible and non personalized. Although you are assigned an "account manager," this person is rarely available for you if you need to call in customer support. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Price and reporting tools were extremely appealing Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Paylocity was more user friendly and provided more capabilties. Review Source LS LATAMRA S. HR Generalist Non-Profit Organization Management Used the software for: 2+ years ### "My Paylocity Experience" August 5, 2026 4.0 The overall experience has been pretty great, aside from the isolated issues and some Onboarding to HR & Payroll features that aren't manual. Pros I love the ease of use and the customizable features. The time tracking is easily manageable in the Time & Labor module. Since implementation, the customer service has improved. Cons Some of the documents we need to update aren't as easy as I initially expected, as they were created by our implementation representative. I manage the Recruitment and Onboarding. I also don't like when isolated issues arise that we as administrators cannot immediately assist with. For example, resetting access for an employee feels like taking an act of Congress to resolve. We follow the options provided, and the employee usually has success after 3 or more attempts, and it works the day or 2 afterwards. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity We switched because the products met the needs for our organization now and longterm. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We switched due to the lack of customer service/support, customization, ATS, and increased needs for our organization. Review Source DW Debbie W. Accountant I - Payroll Government Administration Used the software for: 1-2 years ### "Good - but lots of room for improvement" August 5, 2026 4.0 Overall, I am happy with Paylocity and believe we made the right decision when we chose to change payroll providers. Pros The ability to configure codes and the ease of updating the holiday calendar. I also enjoy the Community feature for posting payroll related changes and reminders. So far, most dealings with our Paylocity team have been positive. Cons Constantly being kicked off the page while actively working. Keying in an employee's name several times because the system is trying to search while I am typing. System does not keep a history of changes to employee benefits that is easy to review when issues arise. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity In order of importance - Customer Service, Price, flexibility and visual access of behind the scenes of pay codes and others. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Limitations of ADP in the face of our complex pay structures. Review Source DM Delyce M. Director of Human Resources and Safety Farming Used the software for: 2+ years ### "All in one system for HR" August 5, 2026 4.0 Overall the use of Paylocity is great. Even after a couple years we are still learning new things, developing and using modules. Pros Ease of use and user friendly for employees. Our employees went from paper to this system, and the ease of training helped them adapt. Overall this is a comprehensive package. Cons Changes have been made to some of the formatting; not sure I like it. We have had several customer service rep changes, which hasn't been easy. The time to resolve issues has caused issues. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paylocity Best option for the price and what we needed. Review Source RB Robane B. Payroll Systems Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Paylocity - a great choice for HRIS." August 5, 2026 5.0 From integration on our experience has been very positive. The constant upgrades are spot on and things keep getting easier. Payroll, onboarding, recruiting & time and labor are very smooth . And our team loved the app for clocking in and out and many other features. Pros Paylocity is very intuitive to use. Customer support is stellar. We use many of the modules and features and the integration between modules is seamless. It just works very well. And the help section and online trainings are so useful and handy. Cons It is hard to come up with anything. I guess for us doing raises for team members with multiple rates is a speedbump. But we are able to make it work. It just is not ideal. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity At the time they did not have the robust features that we needed. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Implementation was awful, we were outsourced and things never worked well. Customer service was non-existent. It was not easy to set up and we often could not get help that we needed, Review Source AS Adelaide S. Payroll Specialist Education Management Used the software for: 1-2 years ### "You can never know too much about the system you use." August 5, 2026 4.0 On the payroll side it was easy to use but I would suggest when you get a new client that the employee that will be usuing the system is invoved with the rollout or is given a one on one training for the reports. Pros The help screens were very useful. On the Payroll side I liked the viewing of the payroll registers before payroll finalized and that items could be changed to an employee record by HR befor payroll was finalized. I also like the different options for reviewing an employees pay. Cons The report writing screens had to much going on when trying to figure out the data you were looking for. It seems weird to say but there were almost too many options. The other thing was the start and and dates on the Human Resources side of Paylocity seems to confuse the users causing problems with hire date, benefit dates and transfer dates mid pay cycle. It seems that HR was alwas needing to correct dates. One other thing I didn't like is that pay dates were referred to as check dates. Employees were always asking if their direct deposits went through because they saw the word check instead of pay or earnings. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I wasn't involved in the decision to switch from one product to another when the decision was made. I was part of the crew making sure the correct data came over from Paycom to Paylocity. Review Source LT Lloyd T. US HR Manager Hospitality Used the software for: 2+ years ### "US HR Manager" August 5, 2026 5.0 Very positive. The ability of my team to use Paylocity over their phones helps to make it a positive experience. Also, the Pay on Demand feature is loved by my team. Pros The ease of use is what I would define as what I like best. The Knowledge Base adds to the ease of use. Cons The wait time when calling in for assistance. This has only been an issue this year. I think the wait time was less than 10 before this year. I've waited over an hour a couple of times for assistance this year. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity The price and the features of Paylocity were the two most factors. Switched from [OASIS](https://www.capterra.com/p/149742/OASIS/) Switched from a PEO to not using a PEO, and their system was not easy to use. Mistakes were extremely difficult to resolve within the system. Review Source Jennifer N. CSR Financial Services Used the software for: 1-2 years ### "A Comprehensive HR Tool That Keeps Getting Better" August 4, 2026 5.0 My overall experience with Paylocity has been positive. It’s a powerful HR platform that keeps improving. While there are areas that could be streamlined, the reliability and feature set make it a strong choice for businesses of all sizes. Pros \*Banking integrations are stable, and tax management is handled automatically. Reports are detailed and easy to export for accounting. \*Employees can clock in from desktop or mobile, and managers can review hours quickly. The system rarely has syncing issues. \*Paylocity provides a wide range of HR and payroll tools that make the cost worthwhile. The platform replaces several separate systems, which saves money in the long run. \*Reliable payroll and tax handling \*Strong HR and communication tools \*Mobile app works well for employees \*Good reporting and analytics Cons \*Some workflows require too many steps \*Occasional slowdowns in customer support \*Some tools feel unintuitive, and updates occasionally change layouts without warning. Reporting customization is limited, and certain workflows take longer than they should. Review Source SB Stephen B. CFO Construction Used the software for: 2+ years ### "Absolutely Phenomenal!!!!!" April 24, 2026 4.0 This review is very positive so I would say positive. Something unique is our dedicated client reps were open to discussing upcoming changes in the software and what was coming down the pipe and were always asking for feedback so as a user you always had a sense of buy in on both sides. Pros Wow this is a tough one because I have been an ardent supporter and proponent of Paylocity for many years now. The technology, UI, robust set up and the customer set up and support are absolutely outstanding. If you've gotten to a point in your business and HR needs where you've outgrown the smaller options this is hands down the top pick. Cons It's difficult to point to anything because any small issues we had such as setting up complex codes or changing GL ledger formats were really self induced or normal change management issues that arise. The support team and our dedicated client reps were always there to bounce ideas off and talk through best practices or what they've seen other clients do in similar situations when you got an odd ball issue. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Client rep experience and consultative approach to the platform and our needs. Used Paycom at another firm and glad we did not go with them. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Prior platform worked well but did not have all the features needed for a 50+ growing business. Review Source KD Katharine D. Accounting Manager Non-Profit Organization Management Used the software for: 2+ years ### "Paylocity is a first class payroll system" February 16, 2026 5.0 My experience with Paylocity has been excellent. From our initial transition to the platform and through our multiple integrations, we have had outstanding customer support. We are a much more effective accounting/hr team because we use Paylocity. Pros Paylocity is easy to use and flexible making it easy to handle our payroll. I have had excellent customer support any time I have required assistance. We use the time and attendence module and have integrated with our accounting and benefits plans to streamline and automate the payroll allocations, makeing this efficient and saves us both time and money. Cons When we first started with paylocity the integration was not available with our accounting software, but it has recently updated to become available. I have found that many of the issues I have had in the past have been updated in technology upgrades over the past couple of years. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity seemed like a better fit for our business. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We needed something more responsive for our buisness. Paychex customer services was difficult to get ahold of. Review Source KH Karen H. CEO Human Resources Used the software for: 2+ years ### "The best platform for the price!" February 26, 2026 5.0 Overall, I am very happy with Paylocity. It's the only system I would use for my company. The overall functionality surpasses that of most other platforms. Pros User-friendly and intuitive. All-in-one platform functionality. Very competitive pricing. The Sales team really cares about their customers. Cons Some actions that the client could previously handle on their own have been taken away, and you have to go to support now. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity is far superior to ADP. ADP has messed up companies' taxes for years. Their customer service is horrible. Switched from [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) Paylocity is more robust with more functionality. Review Source EM Erin M. People Operations Specialist Information Technology and Services Used the software for: 2+ years ### "All in one game changer!" February 26, 2026 5.0 We have continually added features in Paylocity and grown the system to our needs. Payroll is great, but also having expense reimbursement, spending account management, recruiting capabilities and COBRA all in one place as been a game changer for us! Pros Paylocity can handle and streamline all of our company's needs in one place. From recruiting, to training and through offboarding, Paylocity has supported our needs in every way. Cons During Benefits open enrollment the last two years, I have worked with a person (2) who has very little experience and it's been frustrating and time consuming. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Paylocity Easy to use and configure; could use the features we needed at the start and then add over time. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) To have more than just payroll, and be able to grow a system with our company. Review Source JW Julie W. Bookkeeper Education Management Used the software for: 1-2 years ### "Paylocity Review" February 26, 2026 4.0 Overall, we are happy we moved to Paylocity although the learning curve has been a little too steep. It is a constant learning process - learning things you didn't know Paylocity could do and also finding out its limitations. Pros We have saved a lot of time running Payroll. Customer service over the phone or by email is quite responsive. Integrations with other programs have worked well. Cons The onboarding process left us with a lot to learn by ourselves - by trial and error or research and contacting Customer Support. Also, when our agent sent in a ticket to another Paylocity department, it took a while for a response, which was often cryptic and sometimes didn't answer the original question. Review Source KD Kelly D. Director of Managed Services Payroll Management Consulting Used the software for: 2+ years ### "Paylocity is User Friendly" February 27, 2026 5.0 I find Paylocity to be extremely user friendly and easy to use. The support team always answers the phone, even of you cant reach your account Mgr immediately. The knowledge articles provide easy to read, step by step instructions. Communication is timely and supportive. Pros I find Paylocity is very easy to use and learn. Processing payroll is automated and integrated with lots of check and balances. The Preprocessing reports, especially the Comparison report is extremely helpful in ensuring quality assurance. Cons Creating custom reports can be tricky but the Report Writing team is very helpful. Sometimes you receive different answers from different service reps when there is a new feature, for example OB3. Finally, The Comparison report would have much more value if there was a comparison of hours, today's version only compares earnings. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity WFN was cost prohibitive and not as user friendly as Paylocity. Review Source VK Valerie K. Sr North America HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Sr North America HR Manager" February 26, 2026 3.0 Overall \[sensitive content hidden\] has been very helpful and willing to help coordinate communications between other modules. Pros The payroll system is pretty easy to you. I also like being able to create any type of report I need quick and easy. Cons the constant bugs we experience. Every day we have something that doesn't work in Paylocity. Currently its the benefits module. We also struggle with benefits and spending accounts working together. Each module runs very separately and doesn't communicate. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) Reason for choosing Paylocity I had a relationship with Cheryl Kutchers and she committed we would get excellent service. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not able to provide good customer service. When our payroll or hiring isn't working we need immediate support not wait a week. Review Source LN Laura N. Firm Administrator Law Practice Used the software for: 2+ years ### "Paylocity is a good choice." February 26, 2026 4.0 Paylocity is easy to use for both the employees and administrators. Their representatives are friendly and the cost fits within our budget. Pros Paylocity provides the same services as ADP which we used for decades and is much less expensive which works for us as we have under 50 employees. Cons We are a small group (under 50 employees). When I call Paylocity for help I'm given a team member that at least half the time cannot answer my question and they have to put in a service ticket for help. It can sometimes take months to resolve an issue especially if it is related to any tax issue. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The costs were relatively the same but the Paylocity sales team's presentation was the one most clearly aligned to what we were looking for. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was the main driving force in switching companies. We looked at many options before deciding on Paylocitgy. Review Source JS Jennifer S. Sr. Human Resources Generalist Medical Practice Used the software for: 1-2 years ### "Paylocity Service" February 26, 2026 4.0 Moving to Paylocity has helped us as were are in a rapid growth stage with a company set that has added additional companies since implementation. We are adding more in the near future. Paylocity fills the void that our PEO could not. Pros Customer support is easy to contact by phone, and receiving follow up emails confirms issues have been resolved Cons There are features that are not in use because of our own company permission restrictions. During implementation we were excited about the capability and did not consider having to give supervisors certain access Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Service, price and functionality. Paylocity offered unique customization that fit our growing needs Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) Unable to support company growth, integration and customization limitations Review Source CY Chloe Y. Human Resources Manager Consumer Services Used the software for: 2+ years ### "Paylocity Recommended, Small Company Approved" January 29, 2026 4.0 Overall, I love Paylocity and would recommend it to any similar-to-larger sized company! I'm really happy with the ways Paylocity as helped us streamline processes and become more efficient. Paylocity has helped our employees gain confidence to handle certain things on their own, such as submitting timecard adjustments, where they used to rely heavily on HR to do this. Now, HR can focus a bit more on bigger picture things. Paylocity has it's moments where it doesn't function 100% perfectly, just like the rest of us, but it's uses significantly outweigh any problems we may have had. Pros I find Paylocity to be a one-stop shop, making it much easier to handle payroll, timekeeping, time off management, HR filing, onboarding, reviews, and community all in one place instead of having to use multiple separate systems. I love that it automates a lot of things, such as workflows, which helps streamline processes for me. Open enrollment is significantly easier, despite being an imperfect system. Payroll is also incredibly simple since it pulls the timekeeping data directly. Everything we use it for has become easier, and I've heard that integrations, like with Justifacts, make hiring a lot easier. The initial setup was really easy, thanks to a fantastic onboarding process. The call-in customer support line is great! (as long as there isn't a huge wait time) Cons Paylocity is an imperfect system. There are random glitches at times, such as not being able to download performance reviews still. Sometimes (like this problem), these issues go unaddressed but cause disruptions almost daily for us. Another example of this is employee's not being able to see their documents all the time. For our annual reviews, EEs are required to review certain documents and sign off that they are correct still. Now, I have to manually download and send them to each employee. In general, what I'm saying is that issues sometimes take a while to be addressed -- response time is sometimes delayed via email. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) It was awful, honestly. Not able to do timekeeping data transfer. Had to manually track time/PTO requests and enter them into Paycor for payroll. We also had one specific event where they sent our W2s to the wrong company, and sent us theirs. They were super caviler about it too, and just told us to throw them away (not shred or destroy or send back, just throw them away). Review Source KS Katie S. HR Project Manager Financial Services Used the software for: 2+ years ### "Responsive customer care, User-friendly features" February 5, 2026 4.0 For employees, the features in Paylocity are intuitive and user-friendly. Nearly all the tools we need in an HRIS system are here. Customer support is responsive and real - I can talk to people who know the system, actually listen, and will do research to find answers when needed. I love that Paylocity is responsive to suggestions for improvements; the system is always evolving. Sometimes that evolving can be a challenge when the underlying way it works changes with little or no warning. We have policies and training that is impacted by this, so we sometimes have to amend those for system upgrades. Admin configuration is not always intuitive; however, support is very helpful with navigating this, and I do like that there are so many options for customization. Pros For employees, the features in Paylocity are intuitive and user-friendly. Nearly all the tools we need in an HRIS system are here. Customer support is responsive and real - I can talk to people who know the system, actually listen, and will do research to find answers when needed. I love that Paylocity is responsive to suggestions for improvements; the system is always evolving. Cons Some of the back-end configuration for Admins is not as intuitive as general user features. While it's not always intuitive to find where and how I make configuration changes, I do like that nearly everything can be configured. While I love that Paylocity takes suggestions for changes and makes improvements, that also means that underlying functions sometimes change with little to no notice, and we have to adjust the way we use the system to accommodate. Sometimes that even means changing company policy or leader training. Reporting is not as intuitive either. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity The system provided everything we needed, the pricing was excellent, and the customer service was great. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor's system did not work as promised. Paycor's implementation, training, and support were terrible. They were unresponsive and often did not understand basic payroll concepts or even their own system. Our implementation specialist was unprofessional and rude. The lack of system support was so bad that we switched after only one year of service. Review Source LR Loretta R. Civil Deputy - HR Department Government Relations Used the software for: 1-2 years ### "Paylocity HR & Payroll removes the stress from single person department!" February 12, 2026 4.0 Moving the department into 20th century has been excellent. The department as a whole is enjoying the platform and ease of use. Administration enjoys the reporting capability and the information that can be gathered so quickly. Pros After a full year using Payloicity, my role as one person HR department is easier. Customer support is excellent. Being able to answer employees questions regarding pay and leave is easier than using the old spreadsheet and DOS based payroll system. All the reports which have been set-up and the new options which I'm discovering make the job easier and more pleasant. Had been looking forward to retirement; but, may stay a few more years now. Thanks Paylocity! Cons Starting the process, as a one person department it was demanding to get regular task completed and give attention to needs of Paylocity team. I felt rushed and unheard. Now in year two, we are having to make corrections - not ideal; but, working the process. Set-up team was not as knowledgeable in governmental projects as we needed them to be - this did get corrected as we went along. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Able to answer our concerns regarding taxability more satisfactorily. Sales staff was more accessible. Integration with current system and other platforms we had in place were easier. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) They were not able to handle our employment tax situation. Either pension or social security is taken from employees' deductions, depending on their status. Bamboo could only handle one or the other. Review Source KR Kevin R. Sr Payroll and Benefits Manager Computer Software Used the software for: 2+ years ### "Mostly good with one big pet peeve" February 12, 2026 4.0 Mostly positive though they rotate various representatives at seemingly random intervals. Some will introduce themselves while others you discover when needing help. It would be nice if my payroll rep would stay with me longer than the short spans I'm currently experiencing. Pros Full featured - I can put most everything under one "roof". This makes administration and integration easier as well as making access more convenient for employees. Cons My biggest pet peeve with Paylocity is the inability to change an employee's ID - this should be updateable but appears to also be Paylocity's internal unique identifier for each employee. Also needing improvement - handling of time off between T&L and HR & Payroll. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity was recommended by a consultant as having integration capabilities. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Outgrew QBO's payroll system. We had more employees than it could handle. Review Source SW Sharon W. Director of Operations Automotive Used the software for: 2+ years ### "Paylocity Gets 5 Stars" August 5, 2026 5.0 Overall, my experience with Paylocity was very good and I highly recommend them. I have had experience with ADP, Paychex and Paycor and Paylocity stands up against any of them. Pros My employer had been using Quickbooks to process payroll for a number of years, in spite of the fact that many of us were begging for a web-based system. Getting set up with Paylocity was a game changer for those of us responsible for processing payroll and even more so for our employees. The system is very user friendly, and it allowed us to better track time for our hourly employees, it gave us a variety of reports that we never had access to, it provided more detailed information to the employee, and the price was extremely reasonable. Over time, we migrated to their HR modules and were able to use it to onboard new employees, thereby eliminating the antiquated paper process we used previously. Highly recommend Paylocity for companies looking for a robust, user-friendly system for processing payroll and managing HR activities. Cons We would occasionally run into issues regarding customer service; i.e., getting a representative on the phone that was not familiar with our company's requirements or having to wait longer than expected for certain types of reports. Review Source JR Janet R. Payroll Director Education Management Used the software for: 2+ years ### "Employee centered Platform " February 26, 2026 5.0 From a payroll leadership perspective, I appreciate the system’s integration between payroll, HR, and time & labor. That connectivity reduces manual processes, improves data accuracy, and strengthens audit controls, which are critical at scale. The platform is also user-friendly, which is excellent for staff at different levels. Pros I am especially impressed by how the Paylocity platform integrates payroll with HR, benefits, and workforce management. From a director-level perspective, that level of integration allows for stronger data integrity, better reporting, and more strategic insights for clients. There is also great customer support and ease of use. Cons One area that could be improved in Paylocity is the customization of reporting. Sometimes generating highly specific reports requires extra steps or workarounds. That said, it helped me develop stronger problem-solving skills. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.