# Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paylocity the right Payroll solution for you? Explore 1830 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1830) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Paylocity Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews MR Minhaz Uddin R Financial Analyst- PayrollAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall functionality and support make it a reliable solution for managing HR and payroll needs.“ February 27, 2026 AW Adrienne W Payroll ManagerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “We have had some issue with the data integrity as there were mass changes done via Weblink both internally and by Paylocity team members that have created a historical pay history mess and there is no way to resolve the issue except for manually updating.“ November 21, 2025 HK Hardeep K HR GeneralistNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “It has allowed me to streamline processes, standardize workflows, run cleaner audits, and support my organization more efficiently.“ November 20, 2025 NW Nyah W Payroll AnalystLibraries, 501 - 1,000 employeesUsed the software for: 6-12 months. “When we have an issue occur and receive the response that it is a "known occurrence" but without any timeline of when it will be fixed. Or when we bring to discussion that something is not working, provide details-screenshots, etc and then they return with that they can't recreate the issue so the issue remains unsolved.“ November 6, 2025 TO TJ O Payroll ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Paylocity has a robust reporting platform that streamlines payroll review and ongoing audits and greatly improve the process as a whole.“ November 6, 2025 TY Tawanna Y Payroll ManagerEntertainment, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Such as direct deposits going to wrong or inactive account, old garnishments being activated after being paid off already, PTO balances didn't come over correctly, 401k transferred as a flat rate instead of a percentage, and several other issues“ November 21, 2025 SM Sue M HR DirectorWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Paylocity took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking.“ November 24, 2025 SU Stacey U Director of Human ResourcesArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution.“ February 26, 2026 ## Showing most helpful reviews Showing 1-25 of 1830 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shelly O. Direct Support Professional Individual & Family Services Used the software for: Less than 6 months ### "So user friendly even a grandma can navigate " January 31, 2026 5.0 It was a smoother transition switching from another popular payroll app which i am greatful for. Not a headache at all. The app is easy to navigate and has a lot more features than the other. 100% i like it. Pros I am a grandma i didnt have computer class i had typewriter class so i am not tech savvy at all. I was nervous having to use a new app. However to my surprise navigation of the app is simple. I love that you can clock in and out on the app and can look at your hours with ease and if there is a discrepancy you are able to put in a request to have it changed to the hours on the clock you know to be true like if you forget to punch in or out. It gets fixed so fast. Keeping your work hours accurate for the pay period. Cons Putting in for PTO on an emergency and then having it approved only to have it denied right before payday. I wish it would send a notification text saying this was the case so i wasnt shocked at my paycheck. Some of us depend on a certain amount of money on payday and when its 400 dollars short it is a shocker and stresser. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) Efficiency limited options for staff. They couldnt see their hours for pay period til payday itsself causing lots of work unnecessarily. Review Source CG Carol G. Director Human Resources Construction Used the software for: 2+ years ### "Very pleased with switching to Paylocity" February 26, 2026 5.0 What Paylocity offers is great. Every Paylocity employee we have worked with is very nice. My only complaint is our main contact seems to change frequently. Pros The ease of everything being in one place. It's not just payroll, it is training, recruiting and expense reports. We can use it on a desktop or on our phones. The mobile app is great for our employees who are on the road most of the time. Cons Sometimes as an administrator it is not as intuitive as I would like. Some features I don't use all the time. When I do have to use it, I have to re-educate myself on how to do it. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The ease of use, the features and benefits, the transition, support and future options/add ons. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The lack of features, the lack of support, it was old and not easy to use. It did not have all the features we wanted. The customer service was not good, didn't seem to care. The caring and attention came after we left! Review Source SU Stacey U. Director of Human Resources Architecture & Planning Used the software for: 2+ years ### "Neutral Satisfaction" February 26, 2026 3.0 Neutral. With separate systems and teams, it takes more effort than expected to resolve issues involving more than one system or team. It feels as if Paylocity's system has plateaued in dashboards, benefits, reporting and overall system functionality. I'm starting to feel that other platforms can offer a more dynamic and supportive option with easier interfaces, insights and reporting. Pros Consolidating all services into one integrated platform. We use Recruiting, Onboarding, HRIS, Benefits (Bswift) to COBRA (WEX), including Section 125 spending accounts, and Compensation modules. Cons Annual Benefits process for Open Enrollment. The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution. I have no recourse to elevate issues above the team that is problematic. Reporting is challenging. There are many options but not always the ones we need. The report writer to create customer reports is also challenging to use unless you watch training courses. Account and sales managers change without advance notice. It is rare that an account manager will reach out to check in and offer support. Outreach is either reactive to an issue submitted, or to pitch a new offering. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity I implemented Paylocity 10+ years ago at my previous firm and recommended it to my current firm's prior HR Director. At the time, this seemed the best choice. It was more flexible and user friendly. Others like UKG and Workday did not offer services to smaller companies at the time. Review Source SB Stephanie B. Director of Administration- Controller Accounting Used the software for: 2+ years ### "impressive functionality & continuous improvement" January 29, 2026 5.0 Overall, Paylocity’s software is powerful, intuitive, and designed to support modern, paperless workflows. Pros Paylocity is a powerful and easy-to-use payroll platform with impressive functionality. The software includes thoughtful features like built-in payroll notes that make it easy to stay completely paperless and keep all documentation in one place. The seamless integration from recruiting and onboarding through payroll was a key reason we chose Paylocity, and it truly delivers an efficient, all-in-one experience. Cons Keeping a good payroll account manager. Whenever we've had a good one assigned, they get promoted or leave the company. On the positive side we've had great luck with the random service rep you get when you call in for help. Alternatives considered [PayCore Smart Routing](https://www.capterra.com/p/191999/PayCore-io/) Reason for choosing Paylocity cost and just a better fit overall. Paycor had more than we needed Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Getting out of PEO for cost reasons. ADP Total Source increased our fees significantly starting in 2020 forward Review Source TL Tera L. HR Director Hospital & Health Care Used the software for: 2+ years ### "Definitely recommend Paylocity " February 26, 2026 5.0 Paylocity is very user friendly and always is updating their processes to better our use of the system Pros Ease of use and quick feedback and response from Paylocity when need of help. My favorite feature that I use is the Recruiting/Onboarding feature. Cons Not really a least, but I do get constant calls and messages saying they are locked out of Paylocity and they are having to reset their password. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity After viewing the system through my research, I liked the way their program looked online Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I wanted something more user friendly for HR as well as the staff. Review Source EM Erin M. People Operations Specialist Information Technology and Services Used the software for: 2+ years ### "All in one game changer!" February 26, 2026 5.0 We have continually added features in Paylocity and grown the system to our needs. Payroll is great, but also having expense reimbursement, spending account management, recruiting capabilities and COBRA all in one place as been a game changer for us! Pros Paylocity can handle and streamline all of our company's needs in one place. From recruiting, to training and through offboarding, Paylocity has supported our needs in every way. Cons During Benefits open enrollment the last two years, I have worked with a person (2) who has very little experience and it's been frustrating and time consuming. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Paylocity Easy to use and configure; could use the features we needed at the start and then add over time. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) To have more than just payroll, and be able to grow a system with our company. Review Source KW Korinne W. Director of HR and Asst Practice Administrator Medical Practice Used the software for: 2+ years ### "A VERY Satisfied Customer!!" February 26, 2026 5.0 I have used 3 other HR Platforms prior to finding Paylocity and I will NEVER use another. Their customer service is A++, very knowledgeable with prompt attention to any matter. One important aspect of having a company like Paylocity is "trust", I have a lot of trust in the company as a whole. They stand behind their product. I have been with Paylocity for 5 years and continue to be a satisfied customer. They continue to add features across all areas ie: Payroll, HR, Community etc. I would highly recommend Paylocity! Pros Paylocity's customer service is excellent. All representatives are very knowledgeable and well trained. If I call with a question or send an email it is promptly addressed. I love their new streamlined Payroll process. It is user friendly and they have a variety of integrations available. Paylocity also has a wide range of reports that you can run or customize. Time and Labor serves our 3 office locations well and is easy to use and integrate into Payroll. Cons I am 100% satisfied with the features I use though Paylocity. I do not have the need to utilize some of the modules like workflows, performance or recruiting, so I cannot give an intelligible review on those modules. Personally, I do not have any cons to list for what I use Paylocity for, they meet all of our needs and more! Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paylocity Once I spoke with Paylocity, I made the decision to switch right then and there. Great Sales rep! Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Initially, I never LOVED the product of Complete Payroll, it was always lacking on HR end. BUT what made me really leave BambooHR was that THEY made an error when they put us on a monthly tax schedule vs bi weekly and it cost us $10k in penalties. They did not take ownership of their mistake even though their representatives initials were logged as having entered the information. At that point, I lost confidence and trust in them. We did stay with them for some time, but that experience soured how I felt about working with them. Review Source LN Laura N. Firm Administrator Law Practice Used the software for: 2+ years ### "Paylocity is a good choice." February 26, 2026 4.0 Paylocity is easy to use for both the employees and administrators. Their representatives are friendly and the cost fits within our budget. Pros Paylocity provides the same services as ADP which we used for decades and is much less expensive which works for us as we have under 50 employees. Cons We are a small group (under 50 employees). When I call Paylocity for help I'm given a team member that at least half the time cannot answer my question and they have to put in a service ticket for help. It can sometimes take months to resolve an issue especially if it is related to any tax issue. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The costs were relatively the same but the Paylocity sales team's presentation was the one most clearly aligned to what we were looking for. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was the main driving force in switching companies. We looked at many options before deciding on Paylocitgy. Review Source SD Sissie D. Director of HR Non-Profit Organization Management Used the software for: 2+ years ### "Three Times In, and Paylocity Still Impresses" February 26, 2026 5.0 This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple, and accessible for everyone else. Paylocity also consistently enhances its platform in meaningful ways. Most importantly, I’ve always experienced a genuine ‘people‑first’ culture in how you support and care for your employees. Pros I love the philosophy behind everything you do about your product and services. It aligns well with ours. It's designed to support human decisions, not just process transactions. It's usable and intuitive. And it's agile to the changing needs of the clients. Cons While I’m very satisfied overall, I do wish the Performance and Compensation modules were more robust. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Paylocity Employee engagement focus, bundles, pricing, and truly the strength of every individual we've dealt with from pre-sales, sales, implementation, and continuing customer service support. Love the culture within Paylocity! Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) I've utilized Paylocity in 2 other organizations I've been with and have been quite impressed with the product and especially their customer service. I try to recommend and bring on the platform to any new employer I come in contact with. Review Source Nicole S. Sr Mgr People Operations Hospital & Health Care Used the software for: 1-2 years ### "Simple and Supportive, but Limited in Flexibility" April 2, 2026 3.0 Pros There was a lot of built-in support and guidance, so it didn’t require a dedicated HRIS person to manage or maintain the system. Cons The simplicity was a double-edged sword. It wasn’t very customizable, which made it harder to tailor to more complex or evolving needs. Review Source SG Salvatore G. Payroll and HRIS Analyst Performing Arts Used the software for: 2+ years ### "Paylocity is alright" January 29, 2026 3.0 I've been working with Paylocity for almost 3 and a half years. The product has been getting better since we started. Always room for improvement. Pros It has good value. Payroll is easy to process. Customer support is better than some of the other brands out there. Cons Reports writer and general reports need work. Sometimes when new modules roll out, they do not work very well. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity It was cheaper and had more modules. It had value. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) They messed up our payroll once and we never went back. Review Source BC Bead C. Director Of IT Food Production Used the software for: 1-2 years ### "Paylocity is a level above the rest when it comes to payroll and HR" January 29, 2026 5.0 From our rushed implementation we needed to our end employees interactions with the app and system. We have been very happy with our team, the service and our everyday tasks. I would highly recommend anyone using Paylocity as it checks all the boxes for price, usability and available products included with the system. Pros It is extremely easy to use. The cost is extremely competitive compared to other products. The staff is very knowledgeable and very helpful. The system is very efficient and simple to navigate. Cons Sometimes the help desk support can be a little slow but they always follow through. Reports can be a little cumbersome. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Paylocity just aligned with our needs and the price was right in line with our expectation Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Employees struggled with bamboo as it was cumbersome. ADP continually struggled with our local taxes. Review Source BL Bethany L. Chief People Officer Hospitality Used the software for: 2+ years ### "Value vs Results Can't be Beat" February 2, 2026 4.0 Every system has its pros and cons but with Paylocity the pros far outweigh the cons. They are also continually developing the system in positive ways which makes me optomistic that they will develop into an even better system over time. Pros As an HR Consultant who uses all the HR systems out there, Paylocity is the one I recommend the most. The functionality for its price point can't be beat and can be used as a true "all in one" system without the need for supplemental systems. It is also relatively user-friendly. Cons I wish they offered more functionality in the employee app (ex. ability to update direct deposit and sign off on reviews). I also wish the format of the reports was more friendly to filtering and pivot tables. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost and functionality far outweighed the other options being considered Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom kept raising our cost the more we grew so it became unsustainable, we needed a HRIS partner to grow with long-term. Review Source KL Kara L. HR Generalist Warehousing Used the software for: 1-2 years ### "HR Generalist " February 12, 2026 5.0 I am huge Paylocity fan! I will also suggest your team with my other HR connections. I am looking forward to the new features, training and adding more employee reward services. Pros The constant improvement. The verification process gets easier and more efficient over time. I enjoy the report tracking and analytics! Cons Some reporting is only offered with a PDF results. I prefer these reports to be in either excel or CSV to be able to filter sections for clean results. Alternatives considered [PayCore Smart Routing](https://www.capterra.com/p/191999/PayCore-io/) Reason for choosing Paylocity Better pricing, we were looking forward to working with \[sensitive content hidden\] (part of your former employee who my director met at an HR conference) Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Customer Service, no automation, no training, no communication from either the company or our account manager Review Source LR Loretta R. Civil Deputy - HR Department Government Relations Used the software for: 1-2 years ### "Paylocity HR & Payroll removes the stress from single person department!" February 12, 2026 4.0 Moving the department into 20th century has been excellent. The department as a whole is enjoying the platform and ease of use. Administration enjoys the reporting capability and the information that can be gathered so quickly. Pros After a full year using Payloicity, my role as one person HR department is easier. Customer support is excellent. Being able to answer employees questions regarding pay and leave is easier than using the old spreadsheet and DOS based payroll system. All the reports which have been set-up and the new options which I'm discovering make the job easier and more pleasant. Had been looking forward to retirement; but, may stay a few more years now. Thanks Paylocity! Cons Starting the process, as a one person department it was demanding to get regular task completed and give attention to needs of Paylocity team. I felt rushed and unheard. Now in year two, we are having to make corrections - not ideal; but, working the process. Set-up team was not as knowledgeable in governmental projects as we needed them to be - this did get corrected as we went along. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Able to answer our concerns regarding taxability more satisfactorily. Sales staff was more accessible. Integration with current system and other platforms we had in place were easier. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) They were not able to handle our employment tax situation. Either pension or social security is taken from employees' deductions, depending on their status. Bamboo could only handle one or the other. Review Source TB Tina B. Human Resources Manager Construction Used the software for: 2+ years ### "“Outstanding Overall Experience with Paylocity”" February 13, 2026 5.0 My overall experience with Paylocity has been very favorable. The platform consistently delivers a reliable, user‑friendly solution that supports a wide range of HR and payroll needs. Its intuitive design, comprehensive features, and strong performance have made daily tasks more efficient across the organization. Additionally, the customer support team has been responsive and helpful, contributing to a smooth and positive experience. Overall, Paylocity has proven to be a valuable tool that enhances both HR operations and employee engagement. Pros Customer Support has been responsive, knowledgeable, and easy to work with. Issues are resolved quickly, and the team provides clear guidance whenever assistance is needed. Cons At this time, I do not have any cons to report. My experience across all key areas has been consistently positive. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Paylocity was able to provide us with everything we need at a value that made the most sense. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) To streamline our Payroll and HR processes into one, robust, easy to use, system. Review Source SF Sheyla F. Payroll and Benefits Admin. Machinery Used the software for: 2+ years ### "Payroll & Benefits Admin." January 29, 2026 4.0 When we started using Paylocity, 5 years ago, it was a nightmare. It took me almost 2 years to clean after implementation was completed. Some codes were pre-tax, and they needed to be post-tax, etc. Pros My current account manager and her predecessor are great,\[sensitive content hidden\]. Reports are easy to read and understand. Cons CS at the beginning was a nightmare. Paylocity removes reports. The "Master Labor Distribution" was removed, and we used it a lot. I don't have an account manager for Benefits. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Paylocity It was the best option for the company at the time. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Ceridian was sunsettin in 2020, we had the option to move to Dayforce, ADP and Paylocity. Review Source XL Xin L. HRIS Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "HRIS Feedback" January 30, 2026 4.0 Pros supports many system and device, has all the basic features are easy to use and understand. The AI assistant feature is helpful. Cons Not a ton of customization available without needing a integration. More transparency on PDRs, we have a hard time tracking the status of the PDR submitted, we have to ask for updates every time, I wish there is a portal/dashboard we can track it by the PDR number. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paylocity Pricing. It is the most affordable out of all. Switched from [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Need a centralized software combine the features from the softwares above. Review Source NS Nicole S. CFO Construction Used the software for: 2+ years ### "Very Easy to Use" February 12, 2026 5.0 Overall I am happy we made the switch to Paylocity. The employee experience is easy for the field guys to use, and payroll processing/administration is clean and simple. Pros Paylocity has been easy to use! The layout is very clean and it is easy to find what you're looking for. They handle all our IRS filings and has helped us stay compliant with on-time filings. Cons Paylocity pushes out a lot of updates, which is typically great because they seem to take feedback seriously and make changes whenever they see fit, but sometimes it's hard to keep up with the changes. Alternatives considered [Payroll4Construction](https://www.capterra.com/p/276449/Payroll4Construction/) Reason for choosing Paylocity Foundation intergreation was the main selling point of Payroll4Construction, but their system was too new and lacked basic features, like automatic IRS 1094/1095 filing. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor lacked basic functions and was difficult for field employees to punch in/out of Review Source AG Ashley G. After school and summer camp teacher Child Day Care Services Used the software for: 1-2 years ### "Great time-card and paycheck app for when you have a large crew! " December 10, 2025 5.0 I found Paylocity a great app for both our afterschool program as well as our summer camp program. Teachers and staff were able to login or clock in for their shift. If there was an error there are multiple options to correct the error and have a supervisor fix it. there are so many features that allow you to Remind employees or participants of trainings of activities of anniversaries or birthdays there are opportunities for you to give praise and you’re easily able to see your upcoming and past paychecks. It was just a great app for our program. Pros It is so simple to use, it offers options for reminders, trainings, team/co-worker birthdays and shout outs, and did I mention it’s easy to use! Cons It requires WiFi, if you are using the app for clocking in and out of a shift and you are in a “dead zone” you will not be able to clock in or out. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Ease of use for employees as well as better overall reviews and feedback. Review Source AS ALFREDO S. LEAD Warehousing Used the software for: 1-2 years ### "PAYLOCITY THE BEST APP" March 13, 2026 5.0 Happy with this service, everything is detailed. It provides all the necessary information for us as employees. Pros We switched from Paycom to Paylocity and I think it was the best thing we could have done, easy to use, up-to-date payroll processing and understandable, reflected payments, balance of days off, and many other things that the application provides. customer support is great also Cons I like everything, that change from Paycom to Paylocity was for my benefit. I have no doubt about how to use this application on the phone and computer. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) company make the change, but I think is good decision. Review Source AR Amy R. Director, Talent Acquisition Information Technology and Services Used the software for: 6-12 months ### "Works Well...Until You Need Help" February 17, 2026 3.0 Paylocity Recruiting works for the size company that we are; simply out of the box. However, as a recruiting team, we've learned that many of the functions that may exist, are not accessible by recruiters if they do not have the onboarding function. What I find most debilitating is that after having exhausted my search of tools/resources, but still have questions, I do not hear back from our designated representative. In fairness, I understand that we were recently given a new rep, however, leading up to just a few weeks ago, I would never hear back and when I did, she first went to another employee who is listed as primary contact (as to validate my question). Pros Specific to Recruiting platform, the ease in moving candidates through and effectiveness in message outreach. Cons The reporting. I feel that it is not intuitive, therefore causes a clunky process that leaves me questioning the validity of the data. Ease of using and sharing repeatable form templates with hiring stakeholders; specifically allowing hiring stakeholders to review recruiter feedback, then using the same form, insert their interview feedback so that it is one document of feedback that is retained for record keeping. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Paylocity Existing relationship for payroll and employee record keeping Review Source DF Deanna F. Director of Human Resources Banking Used the software for: 2+ years ### "Great service, great product! " February 12, 2026 5.0 Best customer service and a great value, unlike ADP that charges for every little thing. Paylocity's customer service team are helpful, friendly and knowledgeable. Pros The platform is extremely easy to use. Reporting doesn't require and IT background, it is very simple to use. Our employees find the mobile app to be user friendly and reliable. Cons Sometimes the system seems to glitch while processing payroll. Not a huge deal, because I process well before my cut off time. I have found logging out and back in fixes it. Review Source JR Janet R. Payroll Director Education Management Used the software for: 2+ years ### "Employee centered Platform " February 26, 2026 5.0 From a payroll leadership perspective, I appreciate the system’s integration between payroll, HR, and time & labor. That connectivity reduces manual processes, improves data accuracy, and strengthens audit controls, which are critical at scale. The platform is also user-friendly, which is excellent for staff at different levels. Pros I am especially impressed by how the Paylocity platform integrates payroll with HR, benefits, and workforce management. From a director-level perspective, that level of integration allows for stronger data integrity, better reporting, and more strategic insights for clients. There is also great customer support and ease of use. Cons One area that could be improved in Paylocity is the customization of reporting. Sometimes generating highly specific reports requires extra steps or workarounds. That said, it helped me develop stronger problem-solving skills. Review Source WR William R. HR Retail Used the software for: 2+ years ### "Paylocity review" February 27, 2026 4.0 Overall, Paylocity is a very strong HRIS system and provides all the tools we need to support our organization. The onboarding module is especially impressive, as it creates a smooth and professional process that leaves a very positive first impression on our new employees. Pros Great HRIS system! It’s very user-friendly, and I appreciate that the team is always looking for ways to improve the platform. My favorite feature is how simple open enrollment is through the portal once everything is set up. The automated file feeds are also excellent — once configured, they eliminate the need to manually add information to carrier sites, which saves a significant amount of time. Cons The benefits support team has not been the best in my experience. However, when I call about other issues, the support staff are typically quick to respond and very helpful. Reporting functionality could also be improved, as there are additional charges for special report configurations, which can be frustrating when trying to access the specific data you need. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.