# Page 10 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 10 - Reviews of Paylocity

## Showing most helpful reviews

Showing 226-250 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AV

Andy V.  
Human Resources, Risk and Safety Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Pretty Good HRIS and Payroll Software"

November 21, 2025

4.0

It has been a good overall experience, it meets our needs and does the things that we need it to do. I would be interested in adding more modules, but for the size of our business the value isn't there for the cost.

Pros

I like that it is all in one system as well as the Onboarding options. The new I9 verification step has made that process a lot smoother. Generally it is pretty easy to use.

Cons

They are still working through UI updates which can be challenging at times. I also don't like that accessing the API costs money per user per month, it seems like they should adopt a more open appproach.

Review Source

CC

Chris C.  
Payroll Manager  
Hospitality  
Used the software for: 1-2 years

### "Not too shabby!"

November 6, 2025

4.0

Better than good but not great. No major complaints that would make me avoid recommending them, but also room for improvement.

Pros

Having everything in one place has been great! It has really helped us streamline and reduce the amount of time it takes to process our payroll, especially with the various integrations we have set up.

Cons

Nothing is TERRIBLE, but I don’t always love the customer support. It can sometimes take longer than I’d like for a response and if I call my account rep is never available and I prefer to not get an extra rep involved if I can avoid it. Also some implementation struggles with custom calcs.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[isolved](https://www.capterra.com/p/164417/iSolved/)

Reason for choosing Paylocity

Overall seemed like Paylocity had better functionality as a whole

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Pay or was horrible. System was okay but they tax team screwed up time and time again, would never consider again.

Review Source

JD

Joanna D.  
OFFICE MANAGER  
Automotive  
Used the software for: Less than 6 months

### "New user like the produce"

February 12, 2026

5.0

Great produce the training has been helpful compared to our previous system this in a big improvement

Pros

I’ve had a fantastic experience using Paylocity. The interface is clean, intuitive, and easy to navigate, making it simple to find exactly what I need without any frustration. Everything runs smoothly and loads quickly, which saves me time and keeps me productive. I especially appreciate the thoughtful features and regular updates that continue to improve performance and usability. Customer support is responsive and helpful whenever I have questions. It’s clear that a lot of care went into the design and functionality. Overall, this app has exceeded my expectations and has become an essential part of my daily routine.

Cons

There is not to much negative that I have found so far I am a new user the training has being a great help

Switched from

[Hireology](https://www.capterra.com/p/224301/Hireology/)

company decision combine a couple of services

Review Source

RL

Robin L.  
Vice President of Human Resources  
Wholesale  
Used the software for: 2+ years

### "Highly Recommend- User friendly platform with Exceptional Support!"

February 26, 2026

4.0

Very positive! Great customer support and a robust suite of features at a very competitive price point. Making it a great value to our organization.

Pros

It is simple and easy to use for employees and administrators. I believe it is the most user-friendly self-service app for employees in the marketplace

Cons

Reporting and PTO module. Would like to see more custom reporting options and real time PTO accrual policies.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Ease of use, better customer support, value for money

Review Source

OC

Orjada C.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "HR Manager"

September 25, 2025

5.0

I thoroughly using Paylocity. The system's capabilities are great, and the pricing is hard to beat. As a small nonprofit, this is a great product for us.

Pros

Super user friendly and great customer service. Also enjoy that their system is integrated so it streamlines a lot of our workflows

Cons

The benefits module gives us the most issues. There seems to be discrepancies sometimes when information is sent to insurance carriers

Alternatives considered

[Namely](https://www.capterra.com/p/143606/Namely/)

Reason for choosing Paylocity

more integrated features and cost effective.

Switched from

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

System was very outdated. We also payroll with paychex and timesheets with another carrier.

Review Source

AC

Allison C.  
Sr Payroll and Benefits Manager  
Retail  
Used the software for: 1-2 years

### "My Paylocity Experiences"

February 26, 2026

5.0

There were a few bumps in the road but overall the transition to Paylocity was very good. I'd recommend this site to people

Pros

Very easy to navigate, the reporting module had many reports that I needed, and building a report is pretty simple. The benefits module has saved me many hours of manual work. My rep is fantastic, very knowledgeable, and responds to my emails and questions pretty quickly.

Cons

The ACA module is great, but its difficult for me to get a hold of someone in that department when i have questions.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

The external reviews of Paycom made us cautious

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We switched due to cost, and ease of use.

Review Source

KT

Kristin T.  
Controller  
Banking  
Used the software for: Less than 6 months

### "New Paylocity User"

February 13, 2026

4.0

Sales experience - Working with \[sensitive content hidden\] was great. I loved that she was able to make all our initial implementation calls to help bridge the gap in transition. Implementation - 6/10. So far it has been a little long. I think the time and labor implementation taking so much longer after the initial implementation starts could be improved for sure. Time tracking - our team loves our new kiosks and that they are able to add edits on their behalf. We had also been keeping track of benefit time on paper so switching to a system that automatically reflects benefit balance usage is a huge and amazing feature for us. We are also really enjoying a time off calendar view that is so easily accessible.

Pros

I like the modern look/feel of the program. This is definitely a major upgrade for us. I love the variety of reports that you are able to pull and different formats you are able to pull them in. They system is very user friendly and easy to train/comprehend.

Cons

So far the integration process has seemed a little longer and response time has seemed long. We did already have an incident where Paylocity pulled funds that they were not supposed to pull and it did take quite a bit longer than I felt it should have to get the money back.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Had heard some negative reviews in a peer group that I meet with.

Switched from

[Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/)

It just seemed outdated and like it was time for something new.

Review Source

BC

Brenda C.  
Payroll Accountant  
Machinery  
Used the software for: 2+ years

### "Paylocity is a top tier, all inclusive software, highly recommend. "

March 2, 2026

5.0

I've enjoyed Paylocity and feel that its a great value for our money and overall great asset. Their customer support and service is superior and we always get help when needed, fairly quickly.

Pros

I enjoy the features that are available with Paylocity. The mobile app is easy to use and very helpful with time keeping of employees and approving expenses. Having the mobile app helps admin save time on day to day tasks.

Cons

There are some limitation on the customization of reports. Some reports are not available to be created via Dynamic reporting, which makes it harder to read the report when we have nearly 400 employees.

Review Source

AS

Alexandra S.  
Sr. HR Generalist  
Insurance  
Used the software for: 1-2 years

### "Love it! Would recommend "

September 25, 2025

5.0

My overall experience with Paylocity has been positive. It’s a user-friendly platform that makes it simple to manage everyday tasks like viewing pay information, tracking time, and accessing company resources. Everything is organized and easy to find, which helps streamline the process and saves time.

Pros

I like that Paylocity is easy to use and keeps everything in one place. It’s convenient to access my paystubs, request time off, and see important updates without having to go through multiple systems. The layout is straightforward, and it saves time compared to older systems I’ve used.

Cons

We have had several different account managers that leave in the middle of a working request. Then I have to update the new one as they dont have that prior context.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

The platform definitely seemed more up to date

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I was not here when they switched so I cannot say

Review Source

JW

Jacob W.  
Human Resources Manager  
Food & Beverages  
Used the software for: 2+ years

### "Paylocity - A life and time saver"

January 29, 2026

5.0

Been using the platform for four and a half years at this point and would really prefer to only use this platform moving forward. I think they offer everything you need and provide excellent support when it is needed.

Pros

Paylocity is the easiest HRIS platform I have used when it comes to managing the employee cycle from onboarding to record keeping to time tracking and more. The consistently make updates to improve the platform as well.

Cons

I really do not have any major issues with Paylocity. However, if I could suggest anything it would be to have better announcements about updates to the platform so employers may prepare.

Review Source

EF

Evelyn F.  
Office manager  
Education Management  
Used the software for: 2+ years

### "Takes Patience to Master – Not Ideal for Quick Results"

November 21, 2025

3.0

While our organization viewed this as an improvement over our previous system, the implementation process was challenging and resulted in prolonged difficulties. Once properly trained, employees are able to use the system effectively, but initial onboarding required significant effort.

Pros

The HR information layout is well-organized and user-friendly, making navigation straightforward. The platform offers good value for its price. Additionally, the payroll functionality is intuitive and easy to manage.

Cons

The reporting functionality could be improved, as there are limited filtering options and key information is often spread across multiple reports. This makes it time-consuming to gather comprehensive data without purchasing additional specialized reports. Customer support can be inconsistent; without a dedicated team, issues must be re-explained each time. Configuration settings lack clarity, which can lead to unintended changes. Additionally, the knowledge base articles are not sufficiently detailed, often resulting in service calls that consume valuable time.

Review Source

SR

Sonia R.  
Human Resources Manager  
Maritime  
Used the software for: 6-12 months

### "Human Resources Manager"

October 17, 2025

4.0

So far, our experience with Paylocity has been good. Our employees' responses have been positive in its functionality.

Pros

I like the thoroughness of their implementation Team during the onboarding/transition period and their AI automation feature.

Cons

The occasional technical glitches and delayed time in creating customized reports with additional cost associated with request.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing Paylocity

For its clear/simple, detailed features/analytics and cost.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

More robust product with more features and cost effective.

Review Source

VC

Victoria C.  
Payroll Assistant  
Restaurants  
Used the software for: 6-12 months

### "Paylocity: saving time, reducing stress, and keeping things running smoother than ever!"

November 7, 2025

4.0

Switching to Paylocity has made the time to process payroll more efficient. Things like SOH that we were calculating manually are able to be identified from the punch details that pull in.

Pros

Easy to use, the app is very helpful for wage rate forms, for employees to look at available PTO or sick time and see their check and W4.

Cons

The ACH does not show you how many hours they need to work for the remainder or the measurement period.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Not as compliant as we needed them to be. Lots of errors at end of the year.

Review Source

MH

Megan H.  
Talent Development and Acquisitions Manager  
Machinery  
Used the software for: 2+ years

### "Good HRIS option"

October 9, 2025

4.0

Overall, Paylocity has been a reliable and user-friendly system that has streamlined many of our HR and payroll processes. It has improved efficiency, given employees more self-service options, and provided helpful reporting tools for leadership.

Pros

Paylocity has been very user-friendly for both employees and administrators. Navigation is simple, and features like self-service and mobile access save us time daily.

Cons

While Paylocity is a strong platform overall, some features feel a bit complex at first and require extra training to fully utilize. Reporting also takes some time to customize.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Needed better customer service and ease of use

Review Source

KK

Kelli K.  
Controller  
Construction  
Used the software for: 1-2 years

### "GAME CHANGING !"

September 25, 2025

5.0

Paylocity is very intuitive and easy to use. The training was thorough, and the trainers made the process enjoyable. The learning portal has been an excellent resource as well. We use a couple of the modules, and each one has impressed us with its functionality and ease of use. We are looking into adding more in the new year.

Pros

The Time & Labor module has been an absolute game-changer for us. Even staff that was resistant came around quickly with the ease of use.

Cons

When reaching out to customer service by email, the response time hasn’t been very strong. We typically have to call in order to get assistance, which can be inconvenient and disruptive.

Alternatives considered

[ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

They are able to cater to our specific needs.

Review Source

CS

Christina S.  
Payroll Assistant Director  
Medical Practice  
Used the software for: 2+ years

### "Lack of Customer Service"

September 25, 2025

2.0

I believe that the only department that receives training is the sales team, as they are the ones who excel at their job. They had me convinced that this was the best platform ever invented. However, customer service for the platforms is the worst experience I have ever had.

Pros

The Time Tracking feature is user-friendly and easy for the Supervisors to manage.

Cons

The customer service is the worst I have EVER experienced with ANY vendor. I am not sure why the fees are so high, considering I have to do ALL the work myself. When I receive a response to my service ticket, it is either to direct me to read a PEAK article or to inform me that "there is a glitch in the system".

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

Company was growing and needed a platform with additional features.

Review Source

AG

Amanda G.  
Human Resources Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Work in progress"

November 7, 2025

4.0

Overall we have learned to utilize its strengths. It has come a long way but I think they are still working out their kinks.

Pros

It was a big step up from using excel to track everything. I really like the ease and convenience of the reports as well.

Cons

The set up was very bumpy and my hope is they have improved this. They also give you a different account manager too often and without notice sometimes.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

We were referred by our Health Insurance broker

Review Source

LW

Lindsay W.  
SVP of Human Resources  
Real Estate  
Used the software for: 2+ years

### "Solid system"

January 29, 2026

4.0

Overall, we are pleased with Paylocity and do not plan to change. We were able to automate our performance reviews and several other tasks.

Pros

I like the timecard process and geofencing. We also like the document storage feature and have moved all of our physical personnel files to digital.

Cons

I wish that all of the modules "talked" a little better. And I wish it was easier to change employees from one company ID to another a little easier. Reporting can be a little clunky at times also as you cannot report across modules.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)

Reason for choosing Paylocity

product offerings and price point. performance management tool.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP customer service was not great and they could not automate or performance review process.

Review Source

AM

Ashley M.  
Director of Operations  
Consumer Services  
Used the software for: 2+ years

### "Good features, still a little work"

January 29, 2026

3.0

Its been fine overall. Lately the communication when we need help has been better than in the past and we get fast responses.

Pros

Its easy to use for the most part, we like the acknowledgment feature and use it a lot. Payroll is easy to do and process.

Cons

PTO tracking sometimes wonky Not being able to assign cost centers during onboarding makes work double My Copy Cost Center function does not work, I have reached out multiple times when we first started, it states its been saved, they tell me its working, its not.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[VensureHR](https://www.capterra.com/p/175443/VensureHR/)

Issues we had with past provider made us look for something new.

Review Source

LM

Lisa M.  
HR Director  
Investment Management  
Used the software for: 2+ years

### "Best Overall!"

February 26, 2026

5.0

From day one, I have been nothing but impressed. Coming from an HRIS system that was daunting and unimpressive, I was skeptical about the process of learning a new system, but Paylocity made things easy, so much so that we have 3 businesses signed up with them and mapped to one company set. Talk about ease-of-use!

Pros

Paylocity Customer Service is spot on. They are always prompt to answer my questions and are pleasant to work with. If they don't have the answer they will find someone who does. Best HRIS system out there!

Cons

Hmmmm, I guess I'll have to search for something to fill in the box here. I honestly don't have anything that comes to mind. All my experiences with Paylocity have been positive.

Review Source

BA

Brenda A.  
HR, Payroll and Benefits Manager  
Education Management  
Used the software for: 2+ years

### "Ok value for money"

February 26, 2026

3.0

The customer service response has been great. However, the system not being able to integrate seamlessly across different modules makes our HR processes difficult to manage at times.

Pros

The support we receive from our account manager has been the most effective over the past year......

Cons

The modules to not integrate seamlessly which creates a lot of manual processes. Having to remember to make changes in different areas becomes a compliance issue. Additionally, since the modules don't integrate and function as more modern HRIS systems we spend a lot of time having to input the same information in different parts of a person's profile.

Review Source

RO

Rachel O.  
HR and Payroll Manager  
Telecommunications  
Used the software for: 2+ years

### "Overall, a Good System"

January 29, 2026

4.0

Overall, this system is a good system for commercial businesses. It does all the basics and does them well.

Pros

Paylocity has lots of capability in the system for filing documents, payroll, benefits, time keeping, and expense reports. For companies who have a fairly straight-forward structure, this is a great system to use.

Cons

Time keeping is limited for companies that are trying to meet federal contracting standards. Modules within Paylocity are connected, but they don't always integrate seamlessly. As a small business we don't have a dedicated customer support point of contact when we make calls, which is quite frustrating (we have to talk to a general support person every time who is not familiar with our quite complex company).

Review Source

PL

Patricia L.  
Chief Administrative Officer  
Environmental Services  
Used the software for: 2+ years

### "4 Star Review Paylocity"

February 26, 2026

4.0

Pros

I like the integration with Payroll and Time and Labor and how easy it is to start and submit payroll. I like the Community Page where we can communicate to team members.

Cons

Sometimes we have issues with garnishments going to wrong state or issues with E-verify during On Boarding.

Alternatives considered

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Price and ease of use, Paylocity seemed easier to navigate.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Mostly due to brining down costs, but also like Community and platform.

Review Source

LS

Lindsay S.  
Finance Manager  
Construction  
Used the software for: Less than 6 months

### "Great support and software"

November 7, 2025

5.0

Overall, I am very happy with Paylocity. The support staff is amazing and they quickly get back to me with any questions I may have. I am very happy with the service and what the program offers.

Pros

The support I received when we were implementing it was above and beyond. Once we got going the system is very easy to use and intuitive. I like that I can see everything for all my employees in one spot.

Cons

The only negative thing I would say about Paylocity is that it is hard to look up the processes of things and how to pull certain reports. It is not a lack of information that makes it hard, it is that there is too much information and too many options.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

The cost of ADP compared to Paylocity was a fraction of the price and Paylocity offered more than ADP did.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

QuickBooks didn't have the same capabilities and ease of use that Paylocity has.

Review Source

BG

Bhargav G.  
HR Support  
Hospital & Health Care  
Used the software for: 2+ years

### "Reliable Service with Some Process Limitations"

February 26, 2026

4.0

Overall, our experience with Paylocity has been positive. The platform provides a comprehensive solution for payroll and HR management, helping us centralize employee information and streamline administrative processes.

Pros

One of the things I appreciate most about Paylocity is the responsiveness and professionalism of the Client Services team. They are generally prompt in addressing questions and provide clear guidance when issues arise. The platform is user-friendly, and the centralized system for payroll, employee data, and reporting helps streamline our HR processes. I also value the transparency in communication and the ability to escalate matters when needed.

Cons

One of the challenges we have experienced with Paylocity is occasional system limitations related to reporting structures and access configurations, which can require additional follow-up with support. Some resolutions also depend on product development updates, which may take time to implement. While support is responsive, certain processes could be more intuitive and flexible to reduce the need for workarounds.

Review Source

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