# Page 12 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 12 - Reviews of Paylocity

## Showing most helpful reviews

Showing 276-300 of 1820 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Kody B.  
Director of Human Resources  
Textiles  
Used the software for: 2+ years

### "My Favorite"

November 7, 2025

5.0

Pros

the smooth integration throughout the platform as well as the ability to file feed to our other software. The support is helpful too!

Cons

There is often tweaks or changes to the platform. Change can be innovative, but sometimes it seems like a change is made to a sound process or page of the platform.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

lack of support and cumbersome reporting process

Review Source

DJ

Delores J.  
Vice President  
Environmental Services  
Used the software for: Less than 6 months

### "Good and challenging aspects to this program"

October 13, 2025

3.0

The program with the Time & Labor (Customer ID \[sensitive content hidden\]) has been challenging because of a lack of signal strength on the employee's phones and the inability to have travel time automatically computed is a hindrance. Benefits are earned by both full and part-time employees and there does not seem to be a way to distinguish the overall daily hours an employee should be credited with when holidays are loaded. I do like that it is web based and it does save processing time.

Pros

The ability to electronically track important dates and amounts. Reporting is excellent. The elimination of manual time entry into our pay system

Cons

Implementation was not smooth. The specialist did not seem familiar with several aspects of the program (Customer ID \[sensitive content hidden\]) The program itself will sometimes have glitches (calculated more hours than earned for a couple of employees on a couple of paycheck runs) The documentation is not user friendly at all. It is difficult to find the answers as some areas have too many drill down items.

Switched from

[Chronotek](https://www.capterra.com/p/86232/Chronotek/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We wanted the systems to be integrated and not manual

Review Source

YC

Yvonne C.  
Payroll Manager  
Mining & Metals  
Used the software for: 6-12 months

### "Glad I made the move to Paylocity for Payroll and HR!"

November 12, 2025

5.0

Overall, Paylocity has been great and I am very pleased that we decided to switch to them this past year.

Pros

It was the easiest transition that I have been through in my career and the customer support during that was the best. Even now that we are live, the support is great. Our employees also seem to be more engaged with this system.

Cons

There are some limitations in what I can write as a report and I am not able to update a code for how I want it to post to the ledger from payroll, but I'm not sure if that is a pro or a con.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Paycom was very expensive and they wanted to implement on their timeline, not on ours.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

The customer support was awful. It took forever to get any type of response back and when you did get a response, it usually wasn't correct and you had to explain what you needed again.

Review Source

MB

Marge B.  
Finance Director  
Sports  
Used the software for: 2+ years

### "Love using Paylocity for our Payroll Services!!"

September 25, 2025

5.0

My overall experience has been great. Paylocity helped make the initial transition from our previous Payroll Company less time consuming. Paylocity's Products definitely help save time and improve reporting of the Payroll Process.

Pros

We originally switched to Paylocity for their Time & Attendance Program. Employees can clock in via computer onsite and their mobile phone if working in remote locations. The Customer Support is very helpful. A person is available to help with any need 24/7. The additional features for company communication and recognition are also greatly appreciated.

Cons

I can't say anything bad about the service and products that Paylocity offers. We have had great experiences since we started with Paylocity over 10 years ago.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Ease of Use and the ability to generate specialized reports

Review Source

SS

Shelley S.  
Payroll Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Customer Service"

February 26, 2026

5.0

Overall, it is a good experience. Communication about new products is very helpful. Although I am not the decision maker for my company, it is nice to know what is out there.

Pros

Customer support has gotten so much better over the last year. Response time is quick and courteous.

Cons

Some of the reports are hard to navigate on my own. When I have an issue, I just reach out to Customer Support and they are always extemely helpful.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I don't know, I wasn't an employee at the time.

Review Source

JR

Jeremiah R.  
Payroll Sys Admin  
Food & Beverages  
Used the software for: 6-12 months

### "Not perfect, but working on it."

November 7, 2025

4.0

I wasn't here to experience implementation, but I have been working to try and "right-size" our systems and make the most of Paylocity. It hasn't been perfect, but overall its better than most. I do believe they are aimed at small to medium sized businesses, but its improving.

Pros

Paylocity's customer service from our dedicated account team is top notch. When we have to use regular customer service, it can be hit-or-miss, but they do generally try and answer our questions in a timely fashion.

Cons

Onboarding. We hire a LOT of employees, and as such we are constantly having onboarding issues. If Paylocity could make onboarding easier, then we would be able to rate it much higher overall.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Cost, APIs, and a much better demo. Paycom was twice the cost.

Review Source

YM

Yvonne M.  
Payroll Manger  
Staffing and Recruiting  
Used the software for: 2+ years

### "Thankful to be using Paylocity again!!"

November 7, 2025

5.0

I used Paylocity years ago at another job, and then had to switch to another payroll processing program. When I stated this new job, I was able to step right in an pick up where I left off, the program is straightforward and easy to navigate. I am so thankful to be back in Paylocity.

Pros

I love using Paylocity to process payroll. I really appreciate the ease of batch processing and being able to make real time edit easily on the fly. It is efficient and flexible.

Cons

Probably part of our set up, but staff using outside time programs, have a hard time figuring out which services are being paid.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

The decision to change was made prior to me starting with the company.

Review Source

BS

Brandy S.  
Operations Manager  
Financial Services  
Used the software for: 2+ years

### "Our Experience with Paylocity"

January 30, 2026

4.0

Overall, we've enjoyed Paylocity and all it's features. Best I've been able to find that includes all our needs.

Pros

Their pricing is good and has a lot of great features. Customer support is hit and miss. When it's good, it's GREAT. But when it's not, it can be super frustrating and unfortunately slow.

Cons

Digital support is terrible. Response time is really slow. If something gets "escalated" forget about it. You'll never hear back. It's really annoying there is no way to directly contact an assigned account manager. Like a unicorn, do they even exist?

Review Source

BJ

Brannon J.  
Accounting Director  
Insurance  
Used the software for: 2+ years

### "Excellent Product"

October 10, 2025

5.0

They've been a long standing partner of our firm for over a decade. I am pleased with Paylocity and love that they keep trying to innovate and bring new products for our growing business.

Pros

The interface is very intuitive and the service team is excellent and always willing and able to help with any questions I have.

Cons

I wish there was more integration between the individual modules within Paylocity. For example - I wish the compensation module and performance modules were in sync.

Review Source

LC

Laura C.  
Payroll  
Automotive  
Used the software for: 2+ years

### "Satisfied Customer"

February 26, 2026

4.0

Overall, I am satisfied with Paylocity. The experience has been simple and easy to navigate and support has been great.

Pros

Paylocity's dedicated support team is amazing. Always responsive and willing to dig as deep as needed to provide solutions.

Cons

The way our product was built seems that it could have been simplified more than it is such as linked accounts and user setups.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Issues with customer service. Poor communication.

Review Source

GG

Gina G.  
Payroll Admin  
Construction  
Used the software for: 1-2 years

### "Great Payroll Product"

February 12, 2026

4.0

Pros

I like the time tracking and the payroll process. The customer support is also great whenever I call in with a problem.

Cons

The GL reporting is always an issue with our CS since we have multiple companies. There are always new GL's added that are not automatically brought over to the GL report. So when a new GL is added we need to reach out to the GL team to get it added into our GL report which can take a while.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Needed a payroll program that could better fit our needs

Review Source

JM

Joery M.  
HR Assistant  
Entertainment  
Used the software for: 2+ years

### "HR Assistant"

September 25, 2025

4.0

Overall, Paylocity was a reliable and efficient system for HR and payroll management. It streamlined many processes, reduced paperwork, and improved employee accessibility to their information.

Pros

Paylocity is extremely user-friendly, making it easy for employees and managers to navigate and search for items.

Cons

The fact that different areas within the system don’t communicate with each other. For example, if I update something in HR & Payroll, I also have to manually update it in Time & Labor, since the two areas don’t sync automatically. This creates extra work and leaves room for error if something gets missed.

Switched from

[Netchex](https://www.capterra.com/p/162115/Netchex/)

It was an outdated system that only allowed us to process payroll.

Review Source

KD

Kristin D.  
Director of Finance  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Review for Paylocity"

January 30, 2026

5.0

We have had been using Paylocity for approximately five years. We have used other service providers and evaluated others as well but find Paylocity to best suit our needs.

Pros

It is very user friendly. We are able to easily use Paylocity for Payroll and Human Resource management.

Cons

There are multi layers in the software. Sometimes when you make a change you need to make sure the change i.e. earnings code is properly set up.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Do not want to disclose this information.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Do not want to disclose this information.

Review Source

TB

Tracy B.  
Human Resources  
Education Management  
Used the software for: 2+ years

### "Chief Human Resources Officer"

February 26, 2026

4.0

Overall the experience with the platform has been fine. I really appreciate how user-friendly the system is. It is the best choice, in my opinion, for teams that have team members that are not tech savvy.

Pros

Intuitive, easy, and simple platform. I strongly recommend this platform for companies that have employees that are not tech savvy. It's easy to use.

Cons

Customer Service. I wish we could be assigned a account representative that remains with us. What I've experienced is that we get a different support person every time we call which leads to confusion.

Review Source

SO

Sonia O.  
CPO  
Real Estate  
Used the software for: 2+ years

### "Good, could be even better by adding employees file capabilities"

September 25, 2025

5.0

I would rate my overall experience as "Okay". New as an admin, and not having set up the system, it is hard to know full capabilities. Also receiving different answers form different support service responders.

Pros

Ease of use, communication, customer support and add on features. There is a lack on information and client service manager touch.

Cons

The biggest missing piece is not having the ability to have a full employee file saved. Documents is very limited. Training on the product for new admin users.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

growth and lack of features and capabilties

Review Source

KM

Kelli M.  
Senior Accountant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paylocity is awesome!! "

March 27, 2026

5.0

I was new to Paylocity last year and it's been a great experience learning the software, excellent trainings and great customer support.

Pros

The customer support is outstanding! It's easy to use and the price is right! I like that I can reach out to my account manager at any time and will get a quick response back to any issue that I may be having.

Cons

I don't really have any issues with Paylocity. I do think there should be dates in Labor Allocation as to when an allocation is changed.

Review Source

KO

Kathleen O.  
Payroll and Benefits Adminitrator  
Retail  
Used the software for: 1-2 years

### "Needs work"

November 21, 2025

3.0

It has been rocky. Our current team of representatives are great at helping us fix our issues or listening to our needs. But even they can't fix all of the internal issues the product has.

Pros

I like that it has all of the different features of HR available: Payroll, Benefits, Scheduling, etc. I really like testing out changes in the Carbon site.

Cons

Although it has many different features, most of them don't talk to one another. And a lot of them don't work as intended. It needs a lot of smoothing out.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

This was before I came to the company, but I had worked with ADP in previous jobs.

Review Source

VR

Verified Reviewer  
HR Manager  
Computer Software  
Used the software for: 2+ years

### "Solid HRIS"

October 8, 2025

4.0

Overall, I'd recommend Paylocity. It's a good option for small to midsize teams. The system is mostly simple and easy to use and there is easily-accessible help.

Pros

Paylocity has very good support - the knowledge base is comprehensive with articles to help you with compliance in various states as well as product usage and responses are quick when you submit a ticket for additional help. The speed of the tax team has increased dramatically over the past several years.

Cons

Paylocity's navigation and ease of use is weaker in their Time & Labor and Cobra/FSA portals. The Time&Labor portal is difficult to navigate and set up. In particular the Cobra/FSA portal can be frustrating because the reporting is lacking.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Paylocity

Paylocity's knowledge base and assistance with remitting payroll taxes.

Review Source

Brittany R.  
Intake Specialist  
Legal Services  
Used the software for: 1-2 years

### "Applause for Paylocity!"

February 2, 2026

5.0

It was very easy to learn to navigate. It makes all of my employee information easily available to me

Pros

Very simplified easy layout making it very easy to navigate and use. I can access my time card, employee benefits, and tax forms all in one place!

Cons

I haven't found anything I dislike about it. I haven't had any technical issues with the site, or any issues navigating it.

Review Source

JK

Jackie K.  
HR Manager  
Civic & Social Organization  
Used the software for: 1-2 years

### "Overall Satisfied"

February 26, 2026

4.0

Overall it's good, but we have some policies that I believe make things a bit difficult (like frontloading PTO) that I would think Paylocity can handle and it feels more complicated than it should be. I like all of the modules. I think the people involved in the implementation created a system that was too finance heavy, which means a lot of course correcting now.

Pros

It's an all-encompassing HRIS. It's fairly intuitive. When I need to escalate to a next-level supervisor \[sensitive content hidden\] he is very responsive.

Cons

Customer service is hit or miss. When making phone calls, wait time is 45-60 minutes which is too long. Paylocity was not prepared for MN Paid Leave. We have policies that make using the system a bit more complicated so it would be nice to have a "thought partner." Often times customer service replies with an answer that is not a direct answer to the question. It begs the question, did you actually read the email?

Switched from

[Exelare](https://www.capterra.com/p/17088/Exelare/)

I was not employed when this decision was made.

Review Source

JS

Jenna S.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Good after rough implementation"

February 12, 2026

4.0

Fine after payroll implementation disaster. We are a few years out from that and things are operating smoothly.

Pros

Ease of use of payroll service once initial transition was accomplished. Leave requests work well. Reasonable pricing.

Cons

Initial transition from our previous payroll company to Paylocity was a disaster, causing incorrect W2s, amended W2s and company tax returns, IRS penalties, etc. Took 2 years to resolve with amended filings and thousands of extra in cost for us to pay CPAs to sort everything out due to Paylocity implementation team errors.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Bamboo](https://www.capterra.com/p/253795/Bamboo/)

Reason for choosing Paylocity

price won out, others had more appealing/robust appearance and functionality but were outside of our budget.

Review Source

JB

Jeremy B.  
HR Manager  
Mining & Metals  
Used the software for: 2+ years

### "HR Manager"

October 2, 2025

4.0

I'd highly recommend - easy to configure and reporting is robust and easy to pull info needed. Have used many other systems and Paylocity is my favorite.

Pros

Easy to configure and can track anything pertaining to your personnel. Data Insights is amazing to easily pull and view all sorts of data and super simple to slice data by any organizational characteristic.

Cons

Can take a while to get an answer from Service. Initial responses are extremely fast but request that need additional info or research can take a while to get a definitive answer.

Switched from

[Exponent Case Management](https://www.capterra.com/p/169492/Exponent-Case-Management/)

outgrew Exponent and needed a more robust system with synchronized features.

Review Source

CL

Codi L.  
HR Guru  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Paylocity Making HR Life Easier"

September 25, 2025

5.0

Paylocity is a great asset to the HR, payroll, benefits, and communicating with employees. Employees can make changes and requests in the app without dealing with paper anymore.

Pros

Automation has been a huge success and so easy. The implementation teams and after care from the dedicated customer service specialist has been the best team work I have seen in years. There is open communication with regard to features that are available and how to use them. Our weekly payroll is very simple with importing and the internal time keeping. Processing payroll and reimbursements is a fantastic feature! Paylocity is worth the cost with all of the ways it is able to help and streamline many tasks.

Cons

The only Con would be possibly having the app offer more features as the online version for employees to make changes to tax with holdings.

Review Source

JM

Julie M.  
Senior Director of Business Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Two year user of Paylocity"

October 9, 2025

4.0

Overall, we are satisfied but feel that the reporting needs some work. Also, customer service is inconsistent. Everyone is friendly but it's hit or miss whether you get someone who can actually help you.

Pros

I like how user friendly it is for staff, especially the app. I also like the price point. We feel we are getting a lot for our money.

Cons

The reporting function. My biggest complaint is that they are not consistent. You can tell that many different people were building them without a consistent framework.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Features and price were the primary considerations

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Cost and time tracking system--we liked paylocity better

Review Source

AP

Amy P.  
HR and Finance Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Paylocity is a great partner for employers!"

November 11, 2025

4.0

Overall, it's been great. We added spending accounts and COBRA this year to our many service lines through Paylocity. The system is user friendly and all products you add have that "familiar feel" and make the transition for employers and employees that much easier!

Pros

We have several products through Paylocity. The game changer for us was adding online benefits for our employees.

Cons

Sometimes the service tickets can take more time then is ideal when trying to resolve an issue or ask a question.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Had business partners that worked with Paylocity and it felt like the right time.

Review Source

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