--- title: "Page 13 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 13 - Is Paylocity the right Human Resources solution for you? Explore 1854 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=13" page_type: "reviews" language: "en" --- Paylocity 4.3 (1854) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 28th, 2026 # Page 13 - Reviews of Paylocity ## Showing most helpful reviews Showing 301-325 of 1854 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Joleen V. Payroll Manager Printing Used the software for: 2+ years ### "Payroll Manager" November 20, 2025 5.0 It has been fantastic. Implementation was basically flawless and then after, the customer support and ease of the product have been very smooth. Pros Customer support has been amazing. Love, love, love the ease of reporting and all the reports that are available. We switched over to Paylocity 3 years ago and couldn't be happier. Time tracking, running payroll, onboarding, workflows all have been useful to our organization. Cons We had some issues with first setting up performance reviews and the attendance policy but customer service worked with us on building these modules and led us along the way. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Customer service was not good. We needed a system with a lot of functionality. Review Source CS Christina S. Payroll Assistant Director Medical Practice Used the software for: 2+ years ### "Lack of Customer Service" September 25, 2025 2.0 I believe that the only department that receives training is the sales team, as they are the ones who excel at their job. They had me convinced that this was the best platform ever invented. However, customer service for the platforms is the worst experience I have ever had. Pros The Time Tracking feature is user-friendly and easy for the Supervisors to manage. Cons The customer service is the worst I have EVER experienced with ANY vendor. I am not sure why the fees are so high, considering I have to do ALL the work myself. When I receive a response to my service ticket, it is either to direct me to read a PEAK article or to inform me that "there is a glitch in the system". Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Company was growing and needed a platform with additional features. Review Source MH Melissa H. Payroll Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Paylocity 10/10" February 26, 2026 5.0 Paylocity has been a breath of fresh air. Our old payroll system was antiquated and outdated. Paylocity has really changed the way we handle payroll, as well as the employee experience at our organization. We are trying to build our culture to be stronger and allow more communication for your employees and Paylocity has given us the tools to do so. Pros Paylocity has really transformed the ease of payroll. For the employer side, to the employee side, Paylocity has been great for everyone at my organization. Cons N/A-There isn't anything I dislike to be honest! I have really enjoyed using all the tools and services provided by Paylocity. The customer service has been great. No bad things to say here! Switched from [Gatekeeper](https://www.capterra.com/p/145449/Gatekeeper/) Needed a change! The older system was super outdated. Review Source AT Angela T. HR Payroll Recreational Facilities and Services Used the software for: 2+ years ### "Angela Trogdon" February 12, 2026 5.0 Very enjoyable and easy to learn. Great to look up something in knowledge base and being able to pass that along to team members. Pros User friendly, great customer service. Easy to use and learn. All of my team members use paylocity and love it. Cons The I-9 process sometimes is confusing. When the I-9 comes back with errors, it can be confusing to relay information needed to employee. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Customer service, ease of training and impletmentation Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was not helpful, customer service was terrible Review Source SD Sonia D. Director of HR and Safety Lead Paper & Forest Products Used the software for: 1-2 years ### "Paylocity Review" February 26, 2026 3.0 This is my first year with Paylocity and for the price point it is good other than the customer service side at the end of the year and beginning of the new year. Pros I like the price of the Paylocity. It's a good product for the price point. I am still learning about Paylocity. Cons I do not like that I have not received a response to a phone and email concern I had. I do not like that during the end of the year and the beginning of the new year we can't get customer service help. I was on hold for over 30 min without a response. I wish we could request specific changes and have customer service work on accommodating our request = example - I have requested to be able to enter a total goal amount of PTO for the year so an employee does not get overpaid. I would like: Hours earned per pay period / Hrs paid YTD / Total Earned Goal Hours for Year Review Source KR Kathy R. Director of Operations Biotechnology Used the software for: 2+ years ### "Paylocity 👍👍" November 21, 2025 5.0 My experience with Paylocity has been very positive. When our HR manager departed and I assumed responsibility for these functions, the support team consistently provided pleasant, knowledgeable, and helpful guidance on a range of topics—from entering the MLR rebate to processing salary adjustments and running reports. Having worked with other platforms, I find Paylocity to be the most comprehensive and user-friendly solution. Pros I find the Paylocity platform straightforward to use for entering and reviewing payroll. While certain adjustments can be somewhat complex to navigate, support is always just a phone call away, and in my experience the customer service team has consistently been responsive and helpful. Cons It can sometimes be challenging to identify the correct process for making adjustments. That is really my only critique, and it’s understandable given that the platform is a complex system with a great deal happening behind the scenes. Review Source ME Mary E. HR Administrator Wholesale Used the software for: 1-2 years ### "Solid option for HRMS" June 8, 2026 4.0 The technology is great and continues to update and grown. I have my few things that don't make me happy like not being able to do the EDI file feed for benefits, but overall I'm glad we switched. Pros Easy to use, and I love how interconnected things are so that it makes it easier to get stuff done without as much manual work Cons I can't use an EDI file feed for benefits because the carrier won't accept a file without all of the policies on there. Paylocity doesn't support one of my policies because it has frozen rates. So it's still manually reporting changes to the carrier, which is a huge pain Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Paylocity Price and features were better, and I had more trust in Paylocity Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) They did not pay my employees on time and were dishonest in the sales process. Review Source AC Andrea C. HR director Non-Profit Organization Management Used the software for: 2+ years ### "Customer Service is top tier! " November 6, 2025 5.0 It is great, I would not want to switch to another payroll system because I love how user friendly it all is from the admin side to the employee side. Pros I love the customer support at Paylocity! Any time that I have a question or need help I know that if I call it will get taken care of. Cons Sometimes the app can be a little glitchy, but nothing too bad, and whatever it is it is always fixed in a timely manner. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity We like the functionality better and price of paylocity. Review Source JI Jess I. Controller Construction Used the software for: Less than 6 months ### "It's better after the Implementation" March 9, 2026 4.0 Service has been better since implementation took them 3 months from going live to finish. I do not like that it looks like we are now with a team for service, instead of an individual. I also don't like that we can't call with quick questions. We have to email and then wait for 24 hours for a reply. We can call, but no one answers. Pros I like the Features including the Community module I like that we have our Handbook and Items accessible at all times for the employees. Cons Implementation was a nightmare. We went thru many different people to get it done. No one seemed to know what to do. They knew we were starting January 1st and no one was ready for it. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Heard Paycor didn't have as many options Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was suggested to us to go thru a Pay App rather than having an accounting app do our payroll Review Source GT Grace T. Sales representative Business Supplies and Equipment Used the software for: 1-2 years ### "Best HR system I have used" August 29, 2025 4.0 We have used three different HR systems during my time at my company. Paylocity has been my favorite by far. It makes navigating HR very simple and I use it everyday. Pros Paylocity is a great HR system. My Favorite part about Paylocity is the ease of access and visual breakdown of paychecks. I also like how easy it is to change/update employee information. I also like how easy it is to clock in/out Cons I don't like the lack of support with paylocity. Almost everything is run directly through my HR manager. I wish there was more support through Paylocity directly. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I was not a part of the decision making process. But I believe it was due to cost. I like Paylocity much better. Review Source BF Ben F. HR Director Individual & Family Services Used the software for: 6-12 months ### "One-Stop Shop" November 21, 2025 5.0 Customer service for the win. There is a direct account manager who is very good at responding and providing resources. Each section of the platform has SMEs who are willing to help. However, that can lead to functionality loss from section to section in some areas. Pros The seem less transition for my Talent Acquisition team to stay in the platform for communication with hiring managers and candidates. This allows for efficiency and single focus. No need to be in different computer programs or additional trackers. Cons There seems to be a high level of security when using the interface in multiple tabs. Many times, even in single use, there are random times you get kicked out and have to log back in. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity One stop shop that bolstered the need for more faster and seem less recruiting. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Keeping up with size of growth in the company. Review Source OC Orjada C. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "HR Manager" September 25, 2025 5.0 I thoroughly using Paylocity. The system's capabilities are great, and the pricing is hard to beat. As a small nonprofit, this is a great product for us. Pros Super user friendly and great customer service. Also enjoy that their system is integrated so it streamlines a lot of our workflows Cons The benefits module gives us the most issues. There seems to be discrepancies sometimes when information is sent to insurance carriers Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/) Reason for choosing Paylocity more integrated features and cost effective. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) System was very outdated. We also payroll with paychex and timesheets with another carrier. Review Source HG Heather G. HR Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product" February 27, 2026 4.0 The implantation is the longest part. We are new to the platform but have adopted a lot of features. Pros Our account rep has made such a difference in our experience! She is always willing to help and easy to contact and set meetings with. I love the software, ease of use for mobile and desktop for our employees really has made adoption much easier than I thought. Cons There are very few items that are bad with this model. There are a few ideal items we want to do that we can't but all in all it is great to use. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Our Paychex was not doing what we needed it too, we simply outgrew it. Review Source YC Yvonne C. Payroll Manager Mining & Metals Used the software for: 6-12 months ### "Glad I made the move to Paylocity for Payroll and HR!" November 12, 2025 5.0 Overall, Paylocity has been great and I am very pleased that we decided to switch to them this past year. Pros It was the easiest transition that I have been through in my career and the customer support during that was the best. Even now that we are live, the support is great. Our employees also seem to be more engaged with this system. Cons There are some limitations in what I can write as a report and I am not able to update a code for how I want it to post to the ledger from payroll, but I'm not sure if that is a pro or a con. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Paycom was very expensive and they wanted to implement on their timeline, not on ours. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The customer support was awful. It took forever to get any type of response back and when you did get a response, it usually wasn't correct and you had to explain what you needed again. Review Source DT Diane T. Senior Human Resources Director Hospital & Health Care Used the software for: Less than 6 months ### "Wonderful all in one product" February 12, 2026 4.0 It's been great. Very easy implementation and support from Paylocity. We love having all our tools in one software. Pros Employee engagement. This feature has really engaged my staff, the community feature is wonderful. They have been using the impressions. Cons Time and labor doesn't talk to the HR section. There are multiple places to enter the same information. The scheduling tool could be more user friendly. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The price and the all in one features. Also the employee engagement piece because alot of our staff are deskless workers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We wanted one program to do all things. We wanted our data in one place Review Source LR Luz R. HR Generalist Biotechnology Used the software for: 1-2 years ### "Experience " February 26, 2026 4.0 Its good, it can improve from the customer service standpoint. Our client manager is ok but at times it seems he doesn't recall what has been escalated or what our needs are. Pros I do like the features, especially when it has the features that are compatible on the app. Or when the app gets updated to have those features. Cons There are times that I am not able to get a resolution in a timely manner. Response/resolution time. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Sentric was closed down so we had to find a new system Review Source HH Holly H. HR Furniture Used the software for: 2+ years ### "Easy to use and supportive Customer Service" February 5, 2026 4.0 It is the platform I prefer and have used it for a long time. I feel the customer support has been good overall. Pros Customer support is always available, friendly, and usually very knowledgeable. In the many years that I have been a Paylocity Administrative I have had only 2 or 3 occasions when the customer support was not helpful. I usually called back to get someone else that did know what they were talking about. Cons Reports could be better. The most challenging reporting can be those needed for 401k census, hours worked, or time off taken. Review Source AS Alexandra S. Sr. HR Generalist Insurance Used the software for: 1-2 years ### "Love it! Would recommend " September 25, 2025 5.0 My overall experience with Paylocity has been positive. It’s a user-friendly platform that makes it simple to manage everyday tasks like viewing pay information, tracking time, and accessing company resources. Everything is organized and easy to find, which helps streamline the process and saves time. Pros I like that Paylocity is easy to use and keeps everything in one place. It’s convenient to access my paystubs, request time off, and see important updates without having to go through multiple systems. The layout is straightforward, and it saves time compared to older systems I’ve used. Cons We have had several different account managers that leave in the middle of a working request. Then I have to update the new one as they dont have that prior context. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity The platform definitely seemed more up to date Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I was not here when they switched so I cannot say Review Source KK Kelli K. Controller Construction Used the software for: 1-2 years ### "GAME CHANGING !" September 25, 2025 5.0 Paylocity is very intuitive and easy to use. The training was thorough, and the trainers made the process enjoyable. The learning portal has been an excellent resource as well. We use a couple of the modules, and each one has impressed us with its functionality and ease of use. We are looking into adding more in the new year. Pros The Time & Labor module has been an absolute game-changer for us. Even staff that was resistant came around quickly with the ease of use. Cons When reaching out to customer service by email, the response time hasn’t been very strong. We typically have to call in order to get assistance, which can be inconvenient and disruptive. Alternatives considered [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity They are able to cater to our specific needs. Review Source KO Kathleen O. Payroll and Benefits Adminitrator Retail Used the software for: 1-2 years ### "Needs work" November 21, 2025 3.0 It has been rocky. Our current team of representatives are great at helping us fix our issues or listening to our needs. But even they can't fix all of the internal issues the product has. Pros I like that it has all of the different features of HR available: Payroll, Benefits, Scheduling, etc. I really like testing out changes in the Carbon site. Cons Although it has many different features, most of them don't talk to one another. And a lot of them don't work as intended. It needs a lot of smoothing out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) This was before I came to the company, but I had worked with ADP in previous jobs. Review Source TH Taylor H. HR Generalist Retail Used the software for: 1-2 years ### "Almost Perfect!" February 3, 2026 4.0 I've really enjoyed my experience with Paylocity overall. The biggest thing going for them outside of a user-friendly platform is the quick response times and resolution from Service teams. Pros Ease of use, customization, quick customer service response times, benefits integration, and ability to build your own workflows with ease. Cons The reporting abilities in Paylocity could be improved. Specifically, the benefits census is done on multiples lines per employee instead of one row per person. Service said this can't be fixed. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customization and service turnarounds. Review Source JM Jessica M. HR Specialist Hospitality Used the software for: 2+ years ### "It works most of the time" November 7, 2025 4.0 Overall it is a useful program, it would just be nice to get accurate and up to date outages and known issues. The help section is nice, but sometimes the instructions on doing something are out of date and incorrect. Pros It is easy for employee management as far as being able to see their information in one place. It helps with time management. Cons There are a lot of errors and known issues that we call or email about just to find out that it is a known issue. It would be nice to know about them ahead of time so we don't waist time asking for assistance. It would also be helpful to be able to click on View Time Card under the employees assignments and it actually work. Review Source JM Jazmin M. Operations Specialist Financial Services Used the software for: 2+ years ### "Great platform - easy to navigate " October 10, 2025 4.0 Overall easy to use platform with great features and they are constantly evolving. While the exciting new features are great and all, I don't always want to schedule a sales call to hear about them. A simple pamphlet or presentation in an email would suffice and save my time. Pros The customer support team is super great. They can walk me through my questions and topics pretty well. The platform itself is very easy to navigate and use and there are so many resources provided within the platform itself. Easy to manage employees and keep track of time. I like that it is an all inclusive platform Cons Integrating isn't too smooth It seems like I have to schedule a call with the sales team every few months to go over new features and additions and if you don't activate or utilize one of the selected features during a certain period there's a ridiculous reinstallation fee. Review Source VR Verified Reviewer Senior Environment Artist Entertainment Used the software for: 6-12 months ### "Paylocity is a great intro software for employee management, but could use a better designed layout." August 20, 2025 3.0 Having a bunch of handy features all in one place is great, but the user experience could be much better. Pros I liked the ability to track payroll, track who is in the office using the employee calendar, and schedule time off or sick days all in one place. Cons The software layout could use a lot of work. I felt like I had to re-remember where to access the features each time I wanted to use them. Review Source AT Ann T. Events Coordinator Education Management Used the software for: 1-2 years ### "Easy and effective tool for both employees and employers!" November 4, 2025 5.0 I use Paylocity daily for time tracking, and have always found the experience to be easy and efficient. I appreciate the paper free option, and the "one stop shopping" feel of having all my relevant employee information in one spot. The HR portal is especially useful. The quick access to my pay and tax information, as well as time off tracking and even our organization's employee navigator tools is essential. Pros Paylocity is a wonderful tool for time tracking, easy to use, and provides clear insight into all the details needed as an employee. I can easily find my pay stubs, track and submit time off hours, view relevant tax information, and more. I love how accessible this information is! Cons There are times on Paylocity where I need to reach out the administration to unlock rows on my timesheet, for example, when I have sick hours approved for just a partial day and still need to clock hours. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.