# Page 13 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 13 - Reviews of Paylocity

## Showing most helpful reviews

Showing 301-325 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Jessica A.  
Manager, HR Operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Encore Vet Group"

September 25, 2025

4.0

It has been good and bad, our biggest problem is issues with projects. Many projects we issue with Paylocity come with several hiccups. We have had issues of the system updating itself without our knowledge, or representatives not understanding our company setup well.

Pros

Being able to have a dedicated representative. As well as the payroll features. It is beneficial to be able to setup the batch types, payroll filters, etc. Those options are helpful in our organization.

Cons

That different areas do not speak to each other very well. For example, expenses, time & labor, BSWIFT and transferring between company IDs.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing Paylocity

Cost and dedicated represenatitive were available with Paylocity.

Review Source

AM

Angela M.  
DIirector of Human Resources  
Insurance  
Used the software for: Less than 6 months

### "Choosing Paylocity was the BEST decision in 2025"

February 26, 2026

5.0

Implementation was intimidating but the Paylocity team was there every step of the way, which helped make the task a little easier.

Pros

Paylocity is an easy to use platform and the customer support is the best around. Their pricing is competitive and I love that there is no contract.

Cons

Not much of a con but there are so many options it can be a bit overwhelming learning everything. You have to take it one step at a time.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Our sales person, \[sensitive content hidden\] was the best and explained the product well.

Switched from

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

We needed a more robust payroll system to accommodate 100 employees

Review Source

LD

Laurie D.  
Director  
Education Management  
Used the software for: 2+ years

### "Director of Human Resources"

February 12, 2026

3.0

We had a terrible implementation. Still finding issues and its been over 5 years. However for the most part, it does what it is suppose to do.

Pros

I like having one system that manages everything from onboarding, osha tracking, time and labor, etc.

Cons

I don't like it when the system changes features without enough warning or training. Also, some CSR are excellent and others don't understand the system or the laws so troubleshooting can be hit or miss.

Alternatives considered

[CheckWriters](https://www.capterra.com/p/171540/HRCheck/)

Reason for choosing Paylocity

price and promises of helping us with the PPP loan

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Because Paychex was giving me nervous breakdown.

Review Source

RS

Rachel S.  
HR Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Pretty good-some room for improvement! "

September 29, 2025

4.0

I would give it a 7.5 out of 10. And I have user experience with over 15 different HRIS and HR vendors so I speak from a place of experience!

Pros

Platform is amazingly easy to use. Implementation was a breeze. The interface is very user friendly for both admins and end users.

Cons

Service follow up leaves some to be desired. A win is the fact that I can call and talk to someone. The response I get after submitting a ticket is very meh. I could be on a test group for them and we would get this whipped into shape very quickly!!

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

features and pricing, wase of use of platform.

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

UKG is awful. The worst I've ever experienced.

Review Source

JS

Julie S.  
Director of Human Resources  
Consumer Services  
Used the software for: 1-2 years

### "Paylocity Review 2025-10-09"

October 9, 2025

4.0

Simplifies the overall payroll and HR processes. Generally runs smoothly. Would like faster response on custom enhancement requests.

Pros

The availability of all the modules. Ability to integrate with 3rd party software through marketplace add-in's. Handles payroll taxes with ease.

Cons

Needs more flexibility in role module. Some area cannot restrict. Needs ability to give access to individual reports without giving a specific user access to all reports. Need ability to restrict access to specific Reward & Recognition Badges. There are some badges that can only be given out by company but currently everyone has access to give all badges.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Technical and service issues with Bamboo.

Review Source

LC

Liz C.  
Human Resources Manager  
Plastics  
Used the software for: 1-2 years

### "Very easy to use and customize! "

January 29, 2026

4.0

Paylocity is a very user-friendly HRIS platform that is easy to navigate for both administrators and employees. The system is intuitive, and employees are able to access their information, complete tasks, and manage updates easily through the mobile app. While there were some initial hiccups with reporting, the ability to build and customize reports helped resolve those challenges and ultimately provided the data we needed. Overall, Paylocity has been a reliable and efficient system that supports daily HR operations well and continues to improve with added features and flexibility.

Pros

Ease of use with Time & Labor and Performance Management modules. There is a large catalog of online training/ resources available for all users. Our Account Manager is very knowledgeable and provides great customer support.

Cons

The processing fees for state registrations are too high. The fees for previous pay adjustments is also a little too high.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Cost was too high and the customer service was declining.

Review Source

JL

Jeff L.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Years of Reliable Service Day After Day"

February 12, 2026

4.0

Our company has been using Paylocity for several years now and the support team has been invaluable when we have a question about corrections or payroll processing. The interface is usually intuitive and we know that there are even more features that we can take advantage of as we scale up our business.

Pros

Centralized timecard approval, schedule viewing, paid time off balances, paid time off requests, pay stubs, tax forms, and more.

Cons

For management and supervisor functions the website is more robust than what one can do on the app, but the app is catching up.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Cost and functionality considerations as well as word of mouth from people within our industry.

Review Source

CM

Claire M.  
Chief Financial and Operating Officer  
Education Management  
Used the software for: 2+ years

### "Great day to day support"

January 29, 2026

4.0

Paylocity is making a lot of changes as AI technology develops. I’m excited to see where they take it.

Pros

The AI and call center teams are both very helpful. I am consistently impressed by the folks who answer my calls and are kind and able to help.

Cons

Lack of a sign point of contact for payroll tax set up makes it challenging to efficiently set up across multiple juris dictions.

Alternatives considered

[Springboard](https://www.capterra.com/p/235869/Springboard/)

Reason for choosing Paylocity

It didn’t off everything we needed to track.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The program was more than we needed and customer service was not good.

Review Source

KSS

Kelly S. S.  
Talent Management  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Ease of use - great product"

October 15, 2025

4.0

Overall Paylocity is much more user friendly than UKG and ADP. And CS is more readily available than the other options.

Pros

Definitely user friendly. Easy to associate tabs, files, etc. to obtain the data needed. LMS system is wonderful. Although it would be nice to have options more focused towards logistics, etc. Also, integrated partnerships help ease the hiring process.

Cons

Customer service. Seems CSRs are sending folks more and more towards using the AI option. Also, it feels like there is an aversion to really reading or listening to the question asked. Then there is a canned response of nothing we can do, you will need to handle the issue manually.

Review Source

KE

Katrina E.  
AVP of Human Resources  
Financial Services  
Used the software for: 2+ years

### "Good Not Great "

November 24, 2025

4.0

I don't really have anything to compare it to but I do like how easy the system is to use and that everything is in one place!

Pros

I like the look and ease of Paylocity and that they are continually updating and adding new features.

Cons

Although it's great that you can always get someone on the phone to assist, you may not always get knowledgeable staff or accurate support. You often get assigned new team representatives throughout the year so you never stay with the same person. The reports also could use some work. Even with custom reports you can not always get the information you need.

Review Source

CS

Christina S.  
Office Manager - HR Administrator  
Biotechnology  
Used the software for: 2+ years

### "Great Platform"

February 26, 2026

5.0

I really like working with Paylocity. I like what we use it for and I would like to see a little bit more of it in the regards that maybe we aren't using it to it's full potential.

Pros

I really like the onboarding aspect of paylocity. I am in HR and the way that the onboarding is set up, it's so easy to use and it's really easy for new employees to use as well. Whenever we have a problem, customer service is quick to resolve any issues.

Cons

The reviews/performance part of Paylocity is not very user friendly in a sense that when you go into the performance tab, you have to click around to get to the review portions.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

We were growing and the platform wasn't able to perform with what we were doing.

Review Source

LB

Lori B.  
Recruiting and Onboarding Manager  
Higher Education  
Used the software for: Less than 6 months

### "Request a Paylocity demo today! "

February 12, 2026

4.0

Paylocity has been a breath of fresh air! Our staff is raving on how easy the system is to navigate and view their personal information such as time off balances, pay stubs, health elections/deductions, etc... The Hiring Managers are now easily able to enter job postings and receive approvals quickly.

Pros

No more printing out onboarding documents! What a huge time saver as a Recruiting Manager and reduction in overhead costs for a business.

Cons

It would be very helpful as a new user to have templates and workflows already loaded but with the ability to revise and save. Every company hires, fires and receives resignation/retirement notices. This would make it easier to hit the ground running. We only had 4 months to get the system up and running and be experts. That left little time to set up templates, etc...

Switched from

[PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/)

We were looking to combine the different products we were using, save money and become more automated.

Review Source

HL

Hunter L.  
HR Manager  
Hospitality  
Used the software for: 6-12 months

### "Great for small HR teams!"

November 6, 2025

5.0

I really appreciate having regular meetings with my account manager and our experience has improved drastically with her guidance. Our employees find it very easy to use and we can generally find a workaround for anything that isn't quite set up for our company's unique needs. Highly recommend and be sure to meet with your account manager regularly.

Pros

I have a fantastic Paylocity representative, Brooke, who helps me improve our processes whenever I have a question. It is fantastic to have one log in where employees can access everything from paystubs to performance reviews to e-Learnings. Although I come from a large HR team with a very customizable HRIS, Paylocity is a great solution for my HR team of 2.

Cons

The LMS and Surveys module are very limited, and I can't utilize them well since you can only assigned things based on onboarding packets. It creates a lot of manual work for me, and we cannot afford to pay for Employee Voice. We always find work-arounds but I wish these two would become more accessible.

Review Source

SB

Sue B.  
HR Payroll Coordinator  
Marketing and Advertising  
Used the software for: 1-2 years

### "Integration makes reporting a breeze"

November 7, 2025

4.0

Overall, I like the simplicity and ease working in the system. Client Services are always just a call or email away, and if our dedicated rep isn't available, someone on the team can easily step in.

Pros

I love the integration between modules. Because of this, creating customized reports is easy! Many of the modules can be customized to make it easier to record, track, and report on employees.

Cons

The site tends to time out very quickly. You can be in the middle of typing and if it hits the time out period, you have to start over.

Review Source

HT

Holly T.  
Home Care Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Not the best"

December 1, 2025

2.0

Dissatisfied. Overall the site is not very user friendly. Processes can and should be streamlined and made simpler. Wish it were more like ADP.

Pros

Good customer service, \[sensitive content hidden\] is excellent to work with. Otherwise, the site is not very user friendly. Processes can and should be streamlined and made simpler. Wish it were more like ADP.

Cons

Poor reporting, overall very clunky. Overall the site is not very user friendly. Processes can and should be streamlined and made simpler. Wish it were more like ADP.

Alternatives considered

[Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/)

Reason for choosing Paylocity

Corporate chose due to price and what they thought would be ease of use.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The parent company switched so our division was switched for cost savings as well.

Review Source

JD

Jennifer D.  
VP of HR  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A decent option "

December 17, 2025

4.0

Paylocity is a decent HRIS, especially for companies that don’t require a lot of customization. While the assigned team model is a major benefit, increased flexibility would make the platform much more effective for evolving HR needs.

Pros

I’ve used Paylocity for over five years in an HR role, and it has been a generally reliable platform for payroll and HR functions. Having an assigned account management team is a big plus and helps with continuity

Cons

It offers a lot of functionality in one system, but flexibility can be a challenge. Some changes require workarounds rather than true system solutions. Also, administrators must use two separate logins (employee vs. administrator).

Review Source

KB

Kate B.  
HR Director  
Education Management  
Used the software for: 2+ years

### "Paylocity is a Time Saver"

February 12, 2026

5.0

Great! Great tool that I use all day every work day. Wonderful customer service. We will be with Paylocity for many, many years to come.

Pros

Paylocity saves us so much time with managing hiring, benefits, annual reviews and general employee information. Everything is done in one place and makes our jobs easier. When we have started new projects, Paylocity has always had a tool to streamline the process. The customer support is wonderful and we always receive a quick response. Paylocity is a dream for any HR professional and all members of your organization.

Cons

We use Paylocity as a school and sometimes it does not properly organize our employees, benefits, pay in a way that works for us. We have learned to tweak the system in ways we need to and our accounts manager is always helpful.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was out dated and did not serve our needs

Review Source

LB

Lynelle B.  
Payroll Specialist  
Hospitality  
Used the software for: 1-2 years

### "Paylocity is AOK"

November 6, 2025

4.0

Overall we have had a very positive experience since switching to Paylocity. Slowly we have been taking advantage of more functions that are offered.

Pros

Very user friendly. Always updating and upgrading. Very nice that were were able to consolidate some functions that we were using 3rd party companies for.

Cons

Almost too many functions, overwhelming for some of our new managers when first being trained. Account managers always seem to be changing, and have often not responded in a timely fashion.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Paylocity offered a lot more than ADP, which was also getting too pricey for what they were offering.

Review Source

TJ

Tanya J.  
HR Data Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paylocity Customer Review"

February 26, 2026

4.0

In summation the experience has been great. I do believe Paylocity is very attentive to recommendations that we would like to see overall in the platform. It is fairly easy to use. I very much enjoy the simplified payroll process in that it can be done in three easy steps. This makes it trainable to others on our team who may have to perform this process.

Pros

The customer support. I recently had a wonderful experience with \[sensitive content hidden\] He was so polite and was able to assist me on two occasions. His customer service was \[sensitive content hidden\].

Cons

Sometimes when you call for support you may receive a slightly different answer for the same issue. Additionally, our Administrative Team would love to be able to impersonate our employees so we can see what they see to better address or troubleshoot issues that they may experience.

Review Source

VHV

Victoria Harris V.  
HR Director  
Insurance  
Used the software for: 1-2 years

### "Excellent HRIS/Payroll system "

September 25, 2025

4.0

Overall pretty good system. We left and came back and hated ADP so we regretted leaving Paylocity. I am glad we came back as I was not here when they left to ADP but I was here to bring us back to Paylocity, it was my recommendation to do so and glad we did.

Pros

Good value for the cost. All in one system, it encompasses literally everything we need. I think the system is user friendly and a good performance management and ATS and Learning Management module as well.

Cons

My implementation was not the best but we managed thru it. It may not have been the norm for them since we were coming back to them. I wish they would not rotate reps, when we get acclimated to one they change sometimes.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The previous payroll manager wanted ADP and when I came on board I hated them and their service so we came back.

Review Source

TD

Trista D.  
Director of Administration  
Real Estate  
Used the software for: 6-12 months

### "Paylocity is an easy to use time saver!"

November 21, 2025

5.0

Pros

Paylocity has been invaluable in helping us streamline our Payroll processing. What used to take several days now just takes a few hours. Our employees are able to see the information they want without having to wait to go through the HR department. We really enjoy how easy it is to use and when we get stuck, it is easy to reach out to customer support and get the help we need.

Cons

I have not found anything I don't like about Paylocity so far. Anytime there is an issue, the support team is quick to fix it.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/)

Reason for choosing Paylocity

Price, ease of use, Paylocity had better HR features

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Payroll took too long to process and did not have any of the HR features we wanted.

Review Source

MaM

Mary anne M.  
HR and payroll  
Construction  
Used the software for: 1-2 years

### "Job Well Done - 98% Satisfied."

February 26, 2026

5.0

I would give it a 98% score. From customer service and higher management are always willing to help and make sure you get an answer.

Pros

Customer Support - I have been with many payroll companies over the years. I have to say that Paylocity has the number #1 customer support time. The phone is always answered in a timely manner, their knowledge of all payroll concepts, and if they go above and beyond to get you an answer if they don't have one.

Cons

If I have to pick one, I will say their timecards. The only complaint I would have is that you have to the same rule if you have more than one company. Example, punch in times cannot be set for select employees.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

better product. easier to submit payroll

Review Source

JH

Janan H.  
Human Resource Director  
Wholesale  
Used the software for: Less than 6 months

### "Paylocity is Amazing in All Aspects"

November 6, 2025

5.0

AMAZING! Professional! Very knowledgeable and through explanations of each product! Employees love it!

Pros

Paylocity is FANTASTIC! Customer Support is always on top of each request and ensures the service is competed to the customer's satisfaction. Paylocity has cut my workload in 1/2! It is easy to use and is a great value for the money. We highly recommend Paylocity to anyone employer!

Cons

We didn't implement it at our company sooner! Our employees love the product and how easy it is to use.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Paycor was too complicated and difficult to use

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

UKG Ready was the worst HCM system ever created!

Review Source

EM

Edgar M.  
Deputy director  
Education Management  
Used the software for: Less than 6 months

### "Why haven’t you jumped on Paylocity yet?"

October 10, 2025

5.0

I kicked the tires on a bunch of other systems, but none of them had the brains, muscle, and backup like Paylocity. From the very first call to setup to every handoff with the support team, the experience has been top-notch. It’s rare to find a system that works and a team that actually has your back—but Paylocity delivered both, beginning to end.

Pros

he beauty of this system is it’s so simple even Monday-morning-brain can handle it. The task and responsibility go right back where they belong—with the employee—while reporting stays easy, clean, and painless. No scavenger hunts, no twelve-step navigation, just straight-to-the-point tracking.

Cons

Honestly, I can’t find a single con with Paylocity. For an organization our size—under 50 staff—it’s like the system was built just for us. Everything runs smooth between HR, our bookkeeper, and the deputy director’s desk without a single hiccup. It just works.

Switched from

[WeWorked](https://www.capterra.com/p/129834/WeWorked/)

What is something that was a little more user-friendly and cut down on the time on processing payroll.

Review Source

TT

Thomas T.  
Human Resources Coordinator  
Banking  
Used the software for: 1-2 years

### "CSCU HR Review"

November 6, 2025

4.0

I think it is solid overall and would recommend to any company. Very talented and knowledgable assistance and will get things communicated if items will take some time and will not be completed on time. Communicatio very good.

Pros

Easy to use. Employee friendly with some really good items and whistles that can be used and tools that are very helpful in onboarding employees with some smoothness which makes the recrutiment process easy

Cons

Payroll a little bulky in spots, could be easier to navigate. Would like to have my Contact handy so we can speak to them directly as we have not spoke to them in over a year to discuss items for change in benefits or anything

Review Source

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