# Page 14 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 14 - Reviews of Paylocity

## Showing most helpful reviews

Showing 326-350 of 1820 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Maria M.  
Accountant  
Furniture  
Used the software for: 2+ years

### "I Recommend Paylocity"

September 26, 2025

4.0

Overall we have been happy with Paylocity. They have come a long way with improvements. They have been very proactive with updating their system to make it easier and more fluid.

Pros

The newest version is easy to use. You don't have to wait on hold forever if you call in and they answer emails promptly. Price is competitive for this market.

Cons

Some changes to your configurations, you need to call in to have changed. It would be more helpful if everything is self-configurable. The online app needs more features for the supervisors to make changes.

Review Source

MUR

Minhaz Uddin R.  
Financial Analyst- Payroll  
Accounting  
Used the software for: 1-2 years

### "Great Experience"

February 27, 2026

5.0

Overall, my experience with Paylocity has been positive. The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall functionality and support make it a reliable solution for managing HR and payroll needs.

Pros

What I liked most about Paylocity is its user-friendly interface and all-in-one HR platform. It makes payroll, benefits administration, time tracking, and employee engagement easy to manage in one place. The system is intuitive, reduces manual work, and the reporting features are especially helpful for quick insights. I also appreciated the responsive customer support and regular system updates that improve functionality.

Cons

What I liked least about Paylocity is that certain features can feel unintuitive or require multiple steps to complete simple tasks. Some reports and customizations aren’t as flexible as expected, and occasional system lag can slow things down. Additionally, response times for more complex support issues can sometimes take longer than ideal.

Review Source

MB

Mike B.  
HR Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great experience with Paylocity "

November 20, 2025

5.0

My overall experience with Paylocity has been great. I first discovered Paylocity at a previous job and brought it with me to my new position at a different company.

Pros

The customer support team is responsive to my inquiries whenever I have questions. Additionally, I can use the help function to quickly find answers. The reporting section is user-friendly and customizable, allowing me to tailor reports to my specific needs. The employee time tracking feature is straightforward and easy to navigate.

Cons

There isn't much I dislike about Paylocity. However, some employees find it difficult to navigate the mobile app on their phones.

Review Source

CC

Cara C.  
HR and Accounting  
Retail  
Used the software for: 2+ years

### "Great but Service and Software Bugs Need to Improve"

September 25, 2025

4.0

If the service continues to improve and bugs get worked out before software updates are released, then I will be extremely satisfied. Those are the major things lacking right now.

Pros

It is simple and efficient to use for the most part. Payroll is not time-consuming at all and digital onboarding helps a ton.

Cons

Service. I have had much troubles in the past getting my service requests completed in a timely manner. It has been better the last several months, but the first 4 years were a train-wreck. It was incredibly hard to get anything done efficiently and our account manager changed all the time. I also think that the new updates to Paylocity should be heavily tested before being released to the clients. There are SO many bugs that are not worked out that are a huge inconvenience to us. It should be simple to test thoroughly and work out the kinks BEFORE launching to the clients.

Review Source

TS

Tim S.  
Director of Business Management  
Government Administration  
Used the software for: 6-12 months

### "Pleased with Paylocity"

September 25, 2025

5.0

Paylocity has been a great partner for us. We have enjoyed getting to learn and use the new system. The Self-Service Portal has a lot of information and keeps employees informed.

Pros

We researched various HR and Payroll platforms and chose Paylocity as they had the best bang for the buck. The Implementation team was thorough and made the transition easy. Service is prompt and efficient. It is nice to have everything on one system.

Cons

The performance management system is great, but didn't meet all our needs with having the ability to sign off through a flowchart. We are waiting to have HR contact assigned.

Alternatives considered

[NEOGOV](https://www.capterra.com/p/248680/NEOGOV/)

Reason for choosing Paylocity

We were able to implement HR and Payroll for less than we were paying for Payroll previously

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

There was a lack of timely support when needed and the cost of support was excessive

Review Source

LV

Lisa V.  
HR Lead  
Computer Software  
Used the software for: 2+ years

### "Vp of People Operations"

February 12, 2026

5.0

Overall its getting better thanks to an amazing Account Manager \[sensitive content hidden\]. He does an awesome job getting us the assistance needed. It has all the basic functionality you need and would recommend for any employer under 1k employees.

Pros

Very easy to use administratively and even as an employee. Value for money is great. Customer support has improved.

Cons

Not always able to customize to what is needed for our organization. Reporting can be challenging as its not super easy to use. Need more AI throughout the platform.

Review Source

SH

Sharon H.  
Office Manager  
Farming  
Used the software for: 6-12 months

### "Questionable at first, but happy in the end."

February 25, 2026

5.0

It's been a bit challenging for the first 6 months with switching from QB payroll in the middle of the year. Tax withholding, deposits, employee records reversed, etc. But, after the year ended, things seem to be much better. It also integrates nicely with my accounting software.

Pros

Customer support has been a very good experience every time I've asked for help. They have been very knowledgeable with timely responses.

Cons

Configuration, making changes to anything, all seems burdensome. I can never find the right menu option for changing the simplest thing.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

We wanted payroll that would integrate with our accounting software.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We switched from QB accounting to Traction Ag accounting for farmers, and Paylocity was the only option for integrated payroll.

Review Source

JC

Jessica C.  
Payroll Administrator  
Farming  
Used the software for: 6-12 months

### "MUST HAVE!"

September 30, 2025

5.0

It covers a lot: payroll, time & attendance, HRIS, benefits, training, performance, etc. Having everything in one place helps reduce switching between tools. Employees often mention that viewing pay stubs, requesting PTO, checking schedules, etc., from the mobile app or self‑service portal makes things smoother.

Pros

Paylocity offers HR, payroll, benefits administration, time & attendance, performance management, recruiting, learning, etc., within one system. This reduces the need for multiple disconnected tools and streamlines data flows.

Cons

Because Paylocity offers many modules (HR, payroll, benefits, time tracking, etc.), there can be a lot to learn; setting it up and using all features well takes time.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

We switched in order to have only one database for all areas of our business.

Review Source

VR

Verified Reviewer  
Aquatics Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Paylocity is Great!!"

January 24, 2026

4.0

Pros

I love that everything from scheduling to team and task management is on Paylocity! It's also very helpful to use when we are doing payroll.

Cons

I would say that the mobile version isn't as friendly as the computer version, but still a great employee app!

Switched from

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

To move Aquatics to the same scheduling software as everyone!

Review Source

AT

Angela T.  
HR Payroll  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Angela Trogdon"

February 12, 2026

5.0

Very enjoyable and easy to learn. Great to look up something in knowledge base and being able to pass that along to team members.

Pros

User friendly, great customer service. Easy to use and learn. All of my team members use paylocity and love it.

Cons

The I-9 process sometimes is confusing. When the I-9 comes back with errors, it can be confusing to relay information needed to employee.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Customer service, ease of training and impletmentation

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Dayforce was not helpful, customer service was terrible

Review Source

KK

Kate K.  
HR Manager  
Education Management  
Used the software for: 1-2 years

### "Paylocity-Good value!"

February 13, 2026

4.0

It's been pretty good - having a support rep directly assigned to our account has been super helpful, as he's been super responsive. Day to day operations using paylocity with our employee population has been very well received as well :)

Pros

The reporting is fairly robust, and runs quickly. It's very easy to use for our employee population in terms of time&labor (clocking in/out, requesting time off, profile visibility, etc). Administratively it's been fairly easy to learn how to use as well.

Cons

Certain functionality pieces. We have 8 different EINs so sometimes it's more hard to 'navigate' within Paylocity when you're trying to look at certain things on a global level. Some items are only available within the company set level or individual EIN level and it's hard to keep track of which is which sometimes.

Switched from

[CheckWriters](https://www.capterra.com/p/171540/HRCheck/)

Wanted a better time and labor system and payroll system

Review Source

JC

Joey C.  
Accounting Manager  
Restaurants  
Used the software for: 2+ years

### "Paylocity - Just Ok"

September 25, 2025

2.0

Paylocity is fine as far as the system. It is designed more as a self service system. Customer Service could improve. I rarely call as they barely provide useful information.

Pros

Paylocity is easy to use as far as employee setup/maintenance and payroll processing. It also is a good system for time tracking and overall has many good features.

Cons

The worst part of Paylocity is the Customer Service. Whenever you call there are too many questions asked to identify yourself. There should be a quicker way - (perhaps a pin code) instead of asking my name, employee ID number, client number, etc. The client number is requested through the automated service and AGAIN when the Customer personnel comes on the line. The Customer Service is not friendly nor helpful. They often give incorrect information and I have to end up figuring it out myself. Also you can never get your direct Account Rep. It is always rerouted to a different agent.

Review Source

JP

Janett P.  
HR Representative  
Automotive  
Used the software for: 1-2 years

### "Paylocity a Good Value"

November 6, 2025

4.0

Paylocity is a good value for the price that you pay. It does offer more services at a cost, but you get what you pay for.

Pros

The ease of use. If you have used other payroll/HRIS systems, then you will find Paylocity to be easy to navigate.

Cons

Honestly, customer service. Having a payroll/HRIS customer service background of ten years I find myself comparing the service I receive to the service I gave.

Alternatives considered

[Training Manager](https://www.capterra.com/p/104593/Training-Manager/)

Reason for choosing Paylocity

The cost of the Paylocity system was lower for what we needed.

Review Source

MM

Mai M.  
Payroll and Benefits Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Good Value"

October 7, 2025

4.0

Mostly good. Service can sometimes be slow. Sometimes things break and we don't really know who to go to to fix it. Sometimes they stay broken because it isn't listed as a priority.

Pros

Front end time tracking and payroll (especially taxes) are simplified - thank you! Webinars are nice. Knowledge Base is pretty cool too, though sometimes real case usage and what is written doesn't always jive.

Cons

We've had three Account Managers in a year, the last time we weren't even told. Sometimes tickets are closed without the issue being resolved. Ticketing system is even less useful than email. Audit trail is sometimes confusing. There are things that we can't export which is frustrating. One time we called in and someone basically told us that a supervisor put PTO onto the employee's timecard - which is possible, but in this case did not happen. Had I not known that particular thing better than this particular person, we could have gotten into a world of hurt because of an employee issue.

Review Source

Aaron C. B.  
Branch Manager  
Retail  
Used the software for: 2+ years

### "Paylocity is the premier software for management and HR. "

August 2, 2025

5.0

I had a great experience using Paylocity. It was easy to use, helpful for all time clock and PTO management purposes. When Paylocity came out with their app, it was a game changer for my employees who could use it when traveling.

Pros

Paylocity is a phenomenal product for keeping track of employees' time cards, vacation, teams, and internal office team building. I've used Paylocity for years and found it very useful as a manager. I was able to keep track of all my employees time cards, make quick adjustments, and keep track of PTO.

Cons

Sometimes the editing of clock-ins would freeze up on me and I'd have to start over on a specific edit. This could have been due to our slow internet speeds so I can't say for sure this was due to Paylocity.

Review Source

LF

Lauren F.  
Learning and Development Specialist  
Civic & Social Organization  
Used the software for: 2+ years

### "A General Positive Paylocity Experience"

November 21, 2025

4.0

Overall, I would say I've had a positive experience with Paylocity. I use most features with the exception of the payroll and the benefit features. Like I've said, it's been pretty straightforward, and I feel like it's pretty easy to pick up on for most things.

Pros

It's a fairly straightforward, clean, user experience. I have heard that the payroll side of Paylocity is great to use. I think the Home screen for employees is also clear and to the point.

Cons

The customer service is hard to get in touch with. It would be nice if there was a chat feature in Paylocity where you could directly as a question. It also feels like anything you do in Paylocity takes way too many steps or hoops you have to jump through to get something done.

Review Source

JH

Jenny H.  
HR Director  
Information Technology and Services  
Used the software for: 2+ years

### "Works for us!"

October 9, 2025

4.0

Pros

Able to get to a person quickly when you call into support, fairly intuitive to use with a few quirks, the knowledge base is very handy, can easily customize which modules to add, etc. which is nice for a small company wanting a smaller price point now but having the option to keep expanding as the company grows.

Cons

For a small company there isn't necessarily one dedicated account manager that you have a relationship with so when you have questions, etc. you are working with various people and departments, every once and a while I've gotten different answers to the same question because of this.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was horrible to use, didn't like the payroll reports and if we ever had an issue or a question I would have to sit on the phone for hours with support.

Review Source

DW

DEbby W.  
Payroll Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Payroll Manager"

November 6, 2025

3.0

fair Not enough communication when changes made such as to entry screens When adjustments made such as a no calc to correct, no one notifies you they have been completed

Pros

Billing is per person rather than each individual process. Quick processing time and quick access to reports.

Cons

lack of communication and follow up Screen changes with no notification No calcs done with no notification

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Had problems and management did not want to reinstall

Review Source

LW

Lydia W.  
Human Resources Assistant  
Human Resources  
Used the software for: 2+ years

### "Robust HR Platform that Centralizes Key Processes"

June 23, 2025

4.0

We have had a good experience with Paylocity, with our onboarding needs, our payroll needs and our HR filing and reporting overall!

Pros

As an HR Assistant, working across all the departments, I love how easy it is to navigate employees, and setting up things as a newer company. We learned a lot from Paylocity help with getting it the way we wanted, which has been tremendous.

Cons

There have been some glitchy issues that have had to get sorted with our reporting and LMS system, and while it did take time as it was a larger scale issue, they were able to help us find some alternative options to get what we needed.

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

We realized that Paylocity would suit us best in the long run, and we got accustomed to the platform.

Switched from

[Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/)

It was not meeting our needs, and we are growing as a company so we decided to make the switch.

Review Source

KZ

KATHERINE Z.  
People Services Manager  
Hospitality  
Used the software for: 6-12 months

### "HR Generalist"

September 29, 2025

5.0

It has been great, it works for our team members especially coming from a PEO. Payroll is way faster too.

Pros

They are prompt with communication and the system is easy to use for our team members. It used to take me hours to do payroll and now it takes maybe 20 mins max.

Cons

It does take a little too long to get product enhancements even if you submit a request. I do submit enhancements when I can and encourage my team too, but usually no follow up after that.

Switched from

[TriNet](https://www.capterra.com/p/192254/TriNet/)

Using a PEO was an awful experience. Felt like we had not control over anything.

Review Source

JB

Jeanette B.  
Payroll Supervisor  
Consumer Goods  
Used the software for: 2+ years

### "Great Product"

November 21, 2025

5.0

I love Paylocity. I have been using it for 4 years now and love how easy it is to navigate. Especially the Run Payroll screens.

Pros

Paylocity is really easy to use, very user friendly. I like the ease of doing Payroll in the system.

Cons

I do not like the new Person Record screen. I liked the old screen better. The new screen is not as easy to navigate and it a little confusing.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP Made a huge tax mistake and it was very difficult to get them to fix it.

Review Source

BB

Blair B.  
HR manager  
Retail  
Used the software for: 2+ years

### "Paylocity Client Review"

October 10, 2025

4.0

Overall Paylocity has been great. I can easily get in contact with someone from customer service any time I come into issues. There have been few issues I have come across and Paylocity continues to develop and update their features.

Pros

Paylocity is very user friendly. Prior to starting with my current company, I had never used Paylocity but I was easily able to figure things out and many questions can be answered in the peak articles.

Cons

I wish the app was more user friendly. For example, our performance reviews are done in paylocity but staff are unable to sign their review in the app so this causes delays in approvals because staff then need to find a computer to complete their review. Also, internal job postings should be in the app as well.

Review Source

KJ

Karen J.  
HR Business Partner  
Hospitality  
Used the software for: 1-2 years

### "Subpar At Best"

October 10, 2025

3.0

Like any HRIS, it just doesn't seem to be the solution it poses itself to be. While they do a nice job of selling you on the functionality, the reality is that it doesn't tick all the boxes, especially in a mid-size hospitality company.

Pros

It is fairly easy to navigate. For anyone who doesn't have a background in HRIS, using Paylocity shouldn't require too much of a learning curve.

Cons

A lot of the functionality either does not work as described or is not intuitive. We also tend to experience a lot of 'errors' - one of which we have been experiencing for over a year that the development team is aware of but has not fixed. It requires manual action to resolve by our internal team every time, sometimes multiple times a day.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

We had a rigorous process of reviewing multiple different requirements and Paylocity seemed like the better solution at the time

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Company size required a different HRIS/payroll solution.

Review Source

GB

Guadalupe B.  
Benefits and Payroll Manager  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Paylocity review"

February 26, 2026

5.0

It has been good. The customer service is helpful, the system works well and does what we need. We are not using it to its full potential and I need to work on that.

Pros

What I like most is that the fee covers most all of the services we get. No nickel and diming us. They are pretty up front if there is to be an extra fee.

Cons

Reports, sometimes I struggle to get some data out of it. But I am learning and it is getting better.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

seemed like a good product and sales people did a good job

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

They didn't meet our needs and didn't listen when we had issues

Review Source

MB

Micah B.  
Director of HR  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Overall Feedback"

September 26, 2025

3.0

Overall, our experience is okay. I appreciate the one-stop shop system, but do not appreciate the amount of time I have to dedicate to getting issues with the system resolved in a timely, efficient manner.

Pros

Overall value for our non-profit dollars. Ease of use of most products and all of the various features that help streamline various HR processes.

Cons

There are times when customer support is not timely due to the number of Paylocity staff that get involved on matters and the difficulty to communicate to all staff involved is not efficient for our agencies time and resources.

Review Source

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