# Page 15 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 15 - Reviews of Paylocity

## Showing most helpful reviews

Showing 351-375 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Shane B.  
Accounting and HR Manager  
Events Services  
Used the software for: 2+ years

### "Fantastic Payroll and HR solution!"

September 25, 2025

5.0

Overall it's been a great service that has made both Payroll and HR easier, and I still feel like I've only scratched the surface of what it can do for my workflow, and for my team.

Pros

Their customer support is the best I've ever had. Easily reachable by phone with virtually no wait times. They do a great job of responding via email and clearly address issues professionally. The software is intuitive, easy to navigate, and has tons of features for both Payroll and HR services to explore. It's wonderful for tracking employee time, as well as for processing payroll payments, which has been made even easier with their recent update. Overall the service is an incredible value for the minor cost, even for small business.

Cons

The frequent updates are great, though there are times where the changes take some getting used to - but they have a large Knowledge Base, and support is great at communicating those changes and walking you through any concerns you have.

Review Source

MF

Meg F.  
Lead Onboarding Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy Navigation"

February 27, 2026

4.0

I am a lead onboarding coordinator, so I am using Paylocity all day. My team and I find it easy to use and don't have any major complaints. We support staff in setting up their own accounts as well. Though sometimes they struggle to get logged in the first time, we don't get a lot of questions on how to use it once in. I think that is because it is very straight forward and easy to navigate for them.

Pros

Paylocity is pretty straight forward and intuitive to use. By clicking around you are able to easly learn how to navigate the system.

Cons

I wish there was a way to move staff from the recruiting platform straight into onboarding. All personal information that they had previously entered could be transferred over - just like when going to from the onboarding platform to the HR / Payroll side of things.

Review Source

EJ

Erik J.  
HR Director  
Warehousing  
Used the software for: Less than 6 months

### "Big Improvement by moving to Paylocity"

November 6, 2025

5.0

So far my employees have said it has been a big upgrade from the previous payroll provider. The overall engagement has been on the upswing.

Pros

The user experience has been great so far. Support has been top notch through implementation. And the integrations have been an awesome addition. The community page is a great way to get multiple sites involved with one another.

Cons

It is a little too early to tell but there hasn't been one thing that stands out. There is a lot of information and modules to master, but it is only a matter of time.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

Reason for choosing Paylocity

Built a much better rapport and trust with the sales rep to believe the implementation experience would be a success

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP's service and cost were not desirable and Paylocity has a much more streamlined portal

Review Source

MH

Melissa H.  
Payroll Manager  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Paylocity 10/10"

February 26, 2026

5.0

Paylocity has been a breath of fresh air. Our old payroll system was antiquated and outdated. Paylocity has really changed the way we handle payroll, as well as the employee experience at our organization. We are trying to build our culture to be stronger and allow more communication for your employees and Paylocity has given us the tools to do so.

Pros

Paylocity has really transformed the ease of payroll. For the employer side, to the employee side, Paylocity has been great for everyone at my organization.

Cons

N/A-There isn't anything I dislike to be honest! I have really enjoyed using all the tools and services provided by Paylocity. The customer service has been great. No bad things to say here!

Switched from

[Gatekeeper](https://www.capterra.com/p/145449/Gatekeeper/)

Needed a change! The older system was super outdated.

Review Source

LAO

Lou Ann O.  
Human Resource Business Partner  
Biotechnology  
Used the software for: 1-2 years

### "Customer support review"

October 13, 2025

3.0

Overall, the functionality is ok. The support and integrations are less than desirable. The reporting function is helpful but not inclusive.

Pros

Most applications are user friendly. While reporting capabilities could be better, PL does provide a solid reporting foundation.

Cons

Customer support - In the 2 years I have been using Paylocity at this company, we have only had one dedicated and loyal representative who provided support on a monthly basis and thorough follow-up. Unfortunately, the good noes get promoted!

Review Source

EA

Ellen A.  
Manager of Human Resources  
Biotechnology  
Used the software for: 2+ years

### "Manager of Human Resources"

October 10, 2025

3.0

Pros

Melissa White was a PHENOMENAL account manager. I appreciate being able to send screenshots and emails to a designated email and calling in to a line.

Cons

Many of the platforms are not intuitive for example requesting time off or changing a direct deposit. Many of the features available online are not available on the mobile app. We've had a different account manager almost every year. It is very inconvenient that we cannot have multiple Paylocity screens open without being logged out of one.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor continued to file our taxes incorrectly.

Review Source

AS

Alma S.  
HR Generalists  
Food & Beverages  
Used the software for: 6-12 months

### "HR generalist"

November 20, 2025

3.0

Overall, Paylocity is a strong all-in-one platform that performs well once everything is set up and your team is trained. It offers solid payroll, reporting, and self-service tools, but there is a learning curve and some areas could be more intuitive. Despite a few frustrations, it’s a reliable system that gets the job done.

Pros

aylocity offers a good set of features for the price, but some functions feel limited compared to the cost. It works well once everything is set up, but certain modules don’t feel as robust as expected for the price point.

Cons

PTO Calculation Time tracking works, but it’s not always intuitive. Managers sometimes have trouble finding or editing employee punches. The system works best once everyone is trained.Some functions feel clunky or outdated, especially in time tracking. Reporting and setup can be confusing without suppoT

Alternatives considered

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

Reason for choosing Paylocity

COST. I chose Paylocity because it was the most cost-effective option and it was already selected and implemented within the organization. Sticking with it avoided extra expenses, training, and transition time, making it the most practical choice.

Review Source

SD

Sonia D.  
Director of HR and Safety Lead  
Paper & Forest Products  
Used the software for: 1-2 years

### "Paylocity Review"

February 26, 2026

3.0

This is my first year with Paylocity and for the price point it is good other than the customer service side at the end of the year and beginning of the new year.

Pros

I like the price of the Paylocity. It's a good product for the price point. I am still learning about Paylocity.

Cons

I do not like that I have not received a response to a phone and email concern I had. I do not like that during the end of the year and the beginning of the new year we can't get customer service help. I was on hold for over 30 min without a response. I wish we could request specific changes and have customer service work on accommodating our request = example - I have requested to be able to enter a total goal amount of PTO for the year so an employee does not get overpaid. I would like: Hours earned per pay period / Hrs paid YTD / Total Earned Goal Hours for Year

Review Source

AM

Allen M.  
General Partner  
Executive Office  
Used the software for: 6-12 months

### "Avoid this payroll provider"

January 8, 2026

1.0

Implementation was ok, but no great. I had to walk individuals through what needed to be done in order to properly set up my payroll. Again, 3 person S-Corp, not at all difficult.

Pros

Software is user friendly and pretty easy to figure out. Just needed one quick lesson on how to run payroll and was good to go.

Cons

They screwed up a simple 3 person S-Corp payroll beyond belief. Then when I brought it to their attention, I spent 4 1/2 hours with a rep going through and voided every check and re-issuing them. After that I was charged an additional $1645 of taxes because the rep had me re-enter the semi-monthly checks as monthly payments (which I questioned). The mess was never resolved. I have to wait until I file my taxes to get the over payment back from the IRS. Avoid them. They lack customer service skills and basic payroll knowledge when help is needed.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Paylocity

Sorry I did. I have now gone back to ADP as the option.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

QuickBooks screwed up local taxes (Ohio), which has been their downfall for years.

Review Source

Emmy G.  
HR and payroll coordinator  
Printing  
Used the software for: 6-12 months

### "Everything at your finger tips."

January 3, 2026

4.0

Pros

Everything is very easy to navigate. Love the new home screen design for easy access to the things i use most. App is easy to use, especially for requesting time off.

Cons

Customer service takes a long time to hear back from and they won't even acknowledge you unless you're added as a contact for your company.

Review Source

DM

Dale M.  
Senior Director of Learning and Development  
Fund-Raising  
Used the software for: 1-2 years

### "Everything You Need!"

November 21, 2025

5.0

It has been positive. Frequent enhancements continue to advance the functionality to keep relevant and up to date with changing needs.

Pros

Paylocity is an excellent all-encompassing HRIS system with all the features a modern, innovative HR office needs.

Cons

Employees can't add individual training to their learning record. This would be a great enhancement.

Review Source

AB

Aaron B.  
Human Resources Operations Manager  
Medical Practice  
Used the software for: 1-2 years

### "Solid, decent HRIS for mid-sized businesses!"

October 10, 2025

3.0

Overall, it's a decent software and company. Half of the issues that we face might be because of our setup. The "junk in, junk out" concept is true of any software!

Pros

I like how willing the Paylocity team is to explain their software, its limitations, and the ways that we can better use it for what we need it to do.

Cons

It does seem like there is a lot of functionality that is perpetually on the road map. I've also used other payroll systems that have more sophisticated, yet simple, ways to meet payroll needs. For instance, being able to accrue benefit premiums in the system while an employee is on an approved leave.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

Better functionality that what we had. We outgrew the old system.

Review Source

aL

amanda L.  
HR Manager  
Automotive  
Used the software for: 2+ years

### "Paylocity is Great "

September 25, 2025

5.0

enjoy the company, the team I have working with me form paylocity is great, very responsive and helpful in all

Pros

customer service is very helpful, while i dont like the changes they are doing it isnt terrible to work through

Cons

keeps changing the software it isnt my favorite but its easy to get used to working with. so 9/10 for that

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

was before my time, but its my understanding it was because it stopped being efficient for us to use

Review Source

TH

Taylor H.  
HR Generalist  
Retail  
Used the software for: 1-2 years

### "Almost Perfect!"

February 3, 2026

4.0

I've really enjoyed my experience with Paylocity overall. The biggest thing going for them outside of a user-friendly platform is the quick response times and resolution from Service teams.

Pros

Ease of use, customization, quick customer service response times, benefits integration, and ability to build your own workflows with ease.

Cons

The reporting abilities in Paylocity could be improved. Specifically, the benefits census is done on multiples lines per employee instead of one row per person. Service said this can't be fixed.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Lack of customization and service turnarounds.

Review Source

AR

Anna R.  
Human Resources Assistant  
Law Practice  
Used the software for: 2+ years

### "Paylocity Review November 2025"

November 20, 2025

4.0

Overall I believe they have a great product and are constantly evolving. I enjoy the monthly product updates and find them very helpful.

Pros

Customer support is knowledgeable and well trained to answer most questions. When I call they are able to answer the questions I have asked and they also send me reference articles for future use.

Cons

Their training catalog (it's all over the place). When searching for topics it would be easier to list the by subject matter and then use a filter to further search.

Review Source

PR

Patrick R.  
Payroll HRIS Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "#PaylocityRules"

October 10, 2025

5.0

FREAKING AMAZING!!! I would advocate for Paylocity every day of the week if necessary. I just love the system.

Pros

Paylocity is east to navigate and customer friendly! There is nothing that this platform can't do. I love working with the Paylocity Team!

Cons

There is not anything that comes to mind. I'm pretty self-sufficient in the system and can navigate through the modules easily.

Review Source

TH

Tammy H.  
vp human resources  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Never Again Going Back to ADP "

October 2, 2025

5.0

Transitioning to paylocity was the best decision we made as a company - we get great service and a lot of flexibility with the product to meet our needs would never go back to ADP

Pros

Transitioned to paylocity from adp in 2020 and we have never been happier. The system is easy to use and met all of our customization needs. which was extremely important to us.

Cons

sometimes calling into service can be a bit wonky - get the wrong team when i am trying to reach someone else - but everyone is always happy to transfer me.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing Paylocity

couldnt meet our specialized needs for our accuiqusitions model

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

product couldnt meet our specialized needs for our busines model

Review Source

SS

Sara S.  
Director of HR  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great all in one platform, terrible implementation process. "

June 6, 2025

4.0

Using the platform is easy and user friendly. It's fully encompassing of the tools HR and managers need to be successful. However, the implementation piece was HORRENDOUS. Huge lack of communication from Paylocity, ghosting us on meetings, not returning emails or calls. Almost a year later we're still not fully implemented. I wouldn't really recommend moving away from a fully implemented system to go to Paylocity because it will never get fully set up and it's pulling teeth to make any head way.

Pros

Paylocity is a robust enough program with the capability of housing several disciplines in one place such as recruiting, performance, compensation, time and attendance, data insights, expense tracking, onboarding, recognition etc. I like that it is a "one-stop-shop" experience.

Cons

Implementation was terrible. We signed up with Paylocity back in September 2024 and we STILL are not set up all the way. The account managers that we've been assigned cancel meetings on our team regularly and half the time they don't cancel prior, so we're just left there hanging and waiting to see if the account manager will join. It got so bad that we've asked for new account managers TWICE and they all do the same thing. It's lack of communication or care, I am not sure but I have been extremely dissatisfied with Paylocity's implementation team. When we can finally get a response from someone, they ghost us. It's terrible. Paylocity, please improve this.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We shouldn't have. But this decision was made before I was onboarded.

Review Source

JI

Jess I.  
Controller  
Construction  
Used the software for: Less than 6 months

### "It's better after the Implementation"

March 9, 2026

4.0

Service has been better since implementation took them 3 months from going live to finish. I do not like that it looks like we are now with a team for service, instead of an individual. I also don't like that we can't call with quick questions. We have to email and then wait for 24 hours for a reply. We can call, but no one answers.

Pros

I like the Features including the Community module I like that we have our Handbook and Items accessible at all times for the employees.

Cons

Implementation was a nightmare. We went thru many different people to get it done. No one seemed to know what to do. They knew we were starting January 1st and no one was ready for it.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Heard Paycor didn't have as many options

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

It was suggested to us to go thru a Pay App rather than having an accounting app do our payroll

Review Source

HG

Heather G.  
HR Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Product"

February 27, 2026

4.0

The implantation is the longest part. We are new to the platform but have adopted a lot of features.

Pros

Our account rep has made such a difference in our experience! She is always willing to help and easy to contact and set meetings with. I love the software, ease of use for mobile and desktop for our employees really has made adoption much easier than I thought.

Cons

There are very few items that are bad with this model. There are a few ideal items we want to do that we can't but all in all it is great to use.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Our Paychex was not doing what we needed it too, we simply outgrew it.

Review Source

AI

Anthony I.  
Finane and Administrative Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Platform gets the job done (eventually) but leaves a lot to be desired."

November 20, 2025

2.0

The easiest aspect of Paylocity has been running payroll itself, though even that has an occasional hiccup. Through workarounds, I've been able to smooth those out, but I shouldn't have to do workarounds with a system that's supposed to make it as effortless as possible.

Pros

The app is fairly simple to use and makes it easy for hourly employees to clock in and out. Likewise, tracking hourly employees hours during the current pay period is easy, as is editing and making corrections to timesheets when needed.

Cons

Settings and reporting are incredibly convoluted. It may seem as if you're making an adjustment to a setting, the setting you actually need is in a completely different section of the platform. And the knowledge base isn't very easy to navigate to try and figure out these settings. Same with reporting; you may need to run several different reports to find what you're actually looking for.

Review Source

NK

Nikki K.  
Director of HR and Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "HRIS Review"

November 24, 2025

5.0

Pros

Automation of payroll/HR tasks, mostly easy/intuitive to use and navigate, organization of personnel files

Cons

Help Desk site is limited and not very detailed when needing additional support, limited actions when setting up fillable forms

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Had a national contract that was expiring, and Paylocity was best option for our size and needs

Review Source

DT

Diane T.  
Senior Human Resources Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Wonderful all in one product"

February 12, 2026

4.0

It's been great. Very easy implementation and support from Paylocity. We love having all our tools in one software.

Pros

Employee engagement. This feature has really engaged my staff, the community feature is wonderful. They have been using the impressions.

Cons

Time and labor doesn't talk to the HR section. There are multiple places to enter the same information. The scheduling tool could be more user friendly.

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

The price and the all in one features. Also the employee engagement piece because alot of our staff are deskless workers.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We wanted one program to do all things. We wanted our data in one place

Review Source

TB

Theresa B.  
Human Resources Manager  
Food & Beverages  
Used the software for: 2+ years

### "Paylocity Review"

October 10, 2025

3.0

Pros

We like having our Payroll, Timekeeping, and Benefit Management all on the same platform, streamlining operations while reducing errors.

Cons

The frequent system/product updates are usually followed by system bugs. Not all are easy to resolve.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

The cost was more in line with our budget.

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Looking for a system that would also include timekeeping and benefit tracking.

Review Source

DC

Daniel C.  
Benefits and Compliance Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Dan Clements - Paylocity review"

January 29, 2026

4.0

Pretty good so far. I don't have any specific qualms and as a whole I think the reps have been very helpful

Pros

The functionality of the system is easy to understand and I can store alot of data in each employee record

Cons

I can' think of too many things. I do wish that we could customize the lunch deduction in time and attendance

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor had poor system functionality and couldn't store much of the data we needed stored.

Review Source

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