# Page 16 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 16 - Reviews of Paylocity

## Showing most helpful reviews

Showing 376-400 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LR

Luz R.  
HR Generalist  
Biotechnology  
Used the software for: 1-2 years

### "Experience "

February 26, 2026

4.0

Its good, it can improve from the customer service standpoint. Our client manager is ok but at times it seems he doesn't recall what has been escalated or what our needs are.

Pros

I do like the features, especially when it has the features that are compatible on the app. Or when the app gets updated to have those features.

Cons

There are times that I am not able to get a resolution in a timely manner. Response/resolution time.

Switched from

[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)

Sentric was closed down so we had to find a new system

Review Source

MK

Monique K.  
COO  
Hospital & Health Care  
Used the software for: 2+ years

### "Happy Customer"

November 20, 2025

5.0

Paylocity truly is a fantastic system & I often brag about them to my HR counter parts. As an HR party of 1, I simply would not be able to do my job efficiently without Paylocity!

Pros

The ease of learning and setting up automation! Coming from my previous Company as an ADP superuser, I wasn't excited about having to learn a whole new system. But Paylocity made it simple & I quickly was able to customize our system to my needs!

Cons

Often when you call customer support, depending on who you speak with you could get multiple different answers.

Review Source

PS

Patricia S.  
COO  
Retail  
Used the software for: 6-12 months

### "Use it love it dont worry about payroll "

September 30, 2025

5.0

Overall it helped so much that i never worry anout getting paid nor do i worry about my employees getting paid. The schedules print out easily and the notifications are immediate.

Pros

The easiest payroll time keeping system. I use it for my business as well as my employer for my job. They do get nack to you quickly if you have a question.

Cons

If i miss something they dont tell me. And at first they had a refresh error in the summary screen that is now fixed

Alternatives considered

[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)

Reason for choosing Paylocity

Its an all in one product. Ta es payroll schedules time off requests pto

Review Source

HH

Holly H.  
HR  
Furniture  
Used the software for: 2+ years

### "Easy to use and supportive Customer Service"

February 5, 2026

4.0

It is the platform I prefer and have used it for a long time. I feel the customer support has been good overall.

Pros

Customer support is always available, friendly, and usually very knowledgeable. In the many years that I have been a Paylocity Administrative I have had only 2 or 3 occasions when the customer support was not helpful. I usually called back to get someone else that did know what they were talking about.

Cons

Reports could be better. The most challenging reporting can be those needed for 401k census, hours worked, or time off taken.

Review Source

NR

Nilisha R.  
Compensation Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "compensation specialist "

February 12, 2026

4.0

Paylocity has been a good investment to our company. It is easy to use and have so much good features and is very much user friendly. from recruiting to using time scheduling, everything is very easy and smooth. And the most amazing thing is the customer service is so well trained.

Pros

Ease to use and very polite customer service. doing payroll has been such a easy flow. downloading reports and being able to customize it.

Cons

Unknown system updates. Customer service is great however, it takes very long to reach out to them or get hold of it.

Review Source

CB

Camille B.  
Payroll and Operations Assistant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Nice but still needs some small adjustments "

October 16, 2025

4.0

Not too bad. It is nice that when you call or email that someone usually gets to you pretty fast. And if they don't know the answer, they will ask a specialized department and get back to you.

Pros

I like that it handles the municipality state sick time codes and verifies peoples tax set up, to make sure we aren't missing anything.

Cons

You can't create a recurring Expense. Sometimes you get 2 different answers from Customer Support (over phone & email).

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

Reason for choosing Paylocity

The price and capabilities were in line for what we wanted.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Wasn't working well for what we needed & pricey for the poor quality.

Review Source

KS

Katie S.  
Payroll Manager  
Construction  
Used the software for: 2+ years

### "Long time Paylocity Client"

September 25, 2025

5.0

I have been a Paylocity client for over 13 years and have been happy with the service provided over that timeframe

Pros

Always evolving to the needs of the market and employers. They are always open to product suggestions and feedback from the client. The service team is very helpful and responds in a timely manner.

Cons

My only suggestion would be more communication around what and more specifically when things are going to change for the company, so that we could tell our teams that things are changing.

Switched from

[FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/)

We wanted more employee facing platform, with self service options

Review Source

AF

AIDA F.  
PAYROLL MANAGER  
Food Production  
Used the software for: 2+ years

### "Payroll Manager"

November 6, 2025

5.0

some good-current updates some bad-time and labor needs to be user friendly, when processing payroll due to the time sensitivity of payroll submission.

Pros

ease of use, PAYLOCITY IS EASY TO LEAN AND USE. THE UPDATES TO THE SYSTEM OVERVIEW ARE SUTTLE AMD CONVINEINT.

Cons

updating the time/labor cost centers, it would be nice to be able to use the tab instead of the mouse.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

couldn't handle our needs to track our cost accounting needs

Review Source

KY

Kathy Y.  
Manager of Compensation and People Analytics  
Biotechnology  
Used the software for: 2+ years

### "Modern UI, Reporting Inconsistencies and Frustrating Support"

November 21, 2025

3.0

Overall, the system is intuitive and easy to use, but reporting is inconsistent and confusing. Depending on the report type, fields are intermittently available or missing, and labels vary (for example, some reports use "Job Title" while others use "Position Title"). Employee/people reporting lacks clear structure and metadata, which makes it hard to standardize metrics or trust results.

Pros

it's clean, modern, and highly intuitive. Navigation is straightforward, dashboards are customizable, labels and icons are consistent, and the design is highly responsive

Cons

The effectiveness of customer support when it comes to resolving issues. Although reps are responsive and quick to acknowledge tickets, they often lack the technical knowledge to provide timely or lasting solutions. this applies not only to account managers but also data support teams, which can be very frustrating.

Review Source

KM

Kelly M.  
Payroll and HRIS Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good first impression of a payroll system."

September 25, 2025

4.0

Overall good experience thus far. First time using a payroll system so I don't have anything to compare it to. Speaks to how easy it is to use though - no experience needed.

Pros

Easy to use. Timecard keeping/updating and importing times to the payroll batch is very simple. Having direct support & communication with our customer service via email is convenient.

Cons

The survey feature is a bit clunky to use - our staff finds that it requires a lot of building to develop even a very short 2 question survey. It does cost extra to run an off cycle payroll, and it costs per check that is printed - not much, but it should be noted if you run off cycle pays for any reason.

Review Source

TL

Tasha L.  
VP of HR  
Human Resources  
Used the software for: 1-2 years

### "Definitely one to consider "

September 25, 2025

4.0

I am extremely happy with Paylocity. I have used other platforms and find this to be far better. Our onboarding experience was very good, and the ongoing support from our account manager has been exceptional.

Pros

Paylocity offers great customer service. In addition to having a dedicated account manager, there are several additional account managers who can step in if your dedicated account manager is not available. The platform is also easy to use while offering a lot of functionality.

Cons

Sometime there are updates that are not conveyed in advance that impact how we use the system daily. I wish they were better about communicating small or minor changes.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/)[TriNet](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Paylocity

The price, functionality, customer service, and support.

Switched from

[Justworks](https://www.capterra.com/p/223913/Justworks/)

I was looking for a tool with more functionality.

Review Source

LM

Lauren M.  
HR Manager  
Real Estate  
Used the software for: 1-2 years

### "Paylocity Review"

February 12, 2026

5.0

I appreciate the phone number for instant feedback. I usually get my questions answered or elevated via the help-number.

Pros

I really appreciate how seamless and integrated Paylocity is across all modules. It truly feels like a one-stop shop for performance reviews, benefits administration, payroll, time tracking, and reporting. Having everything housed in one system improves efficiency, reduces duplicate work, and makes it easier to manage employee data accurately. The employee-facing side is also intuitive, which helps with adoption and minimizes questions

Cons

At times, backend module creation and configuration can feel a bit clunky or less intuitive than expected. Certain setup processes require extra steps or troubleshooting, especially when building new workflows or customizing modules. While the functionality is there, the user experience on the admin side could be smoother and more streamlined.

Review Source

MH

Marc H.  
Director of Human Resources  
Religious Institutions  
Used the software for: 2+ years

### "Happy with Paylocity 3 Years On"

November 6, 2025

5.0

It's been a great transition to Paylocity for the past 3 years and we couldn't imagine going back to our former system.

Pros

Paylocity has more functionality with regard to employees who work in multiple departments and have a combination of salary and hourly designations. Time tracking is a breeze and has streamlined our processes.

Cons

Regular upgrades to the platform, which enhance the product, some of which require employee training and or education.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Paylocity had much more functionality for our org across finance and HR functions.

Review Source

NT

Nijah T.  
THERAPIST  
Individual & Family Services  
Used the software for: 6-12 months

### "Paylocity review"

December 10, 2025

5.0

Overall, my experience has been good. It took me a few weeks to get adjusted with transitioning the system since my job starting using the system. Now it is easy for me to put my work hours in daily and ahead of time.

Pros

I like that the features allow you to save your work hours currently and days prior. Also, I like how you can see everything on one page such as vacation, sick hours, work announcements, employee's birthday and work anniversary date.

Cons

I dislike how you can not edit your hours if you make a mistake and that the home page is hard to navigate due to confusion because of the organization of where sections are located on home page.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

job company's choice made us change our payroll system

Review Source

CC

Ceirsti C.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Love Paylocity"

September 25, 2025

5.0

From implementation to daily use, I thoroughly enjoy using the product. Paylocity has helped our company significantly!

Pros

I enjoy the customer service, how quickly they are able to answer and help with any problem. It is such an easy program to use. The features are very beneficial to our team members.

Cons

I do wish there was more company personalization. The home feature is coming soon and we can add the handbook and logo which helps but I wish there was more options for video upload and community was easier to connect.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

We wanted an easier product that offered additional features like an LMS.

Review Source

WN

Wendy N.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "Strong Platform With Room to Improve In HR and Onboarding"

November 21, 2025

4.0

Overall, a good experience. Account reps are very helpful with getting things fixed or answered for me.

Pros

Easy to use and the reports are great! We have used other payroll services and Paylocity's reporting is the best by far.

Cons

The constant changes to the self service portal and Onboarding. we have been trying to get our employees set up on paperless for months now and it is just not up to par yet. Changes were made in onboarding and I had no idea how to assist my employees, need better communication , not just random emails that look like solicitations.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

ease of use and the reporting is so much better.

Review Source

AM

Angelika M.  
Accounting Specialist  
Real Estate  
Used the software for: 1-2 years

### "Paylocity is great"

October 13, 2025

5.0

I use Paylocity for timekeeping and benefit and spending account access. Before Paylocity I'd have to track time in one place and do benefit enrollment and track my flex account in another. Having one place with one log in is wonderful and a time saver. I also like the ease of giving recognition to my coworkers.

Pros

Paylocity is very easy to navigate, very user friendly. I use Paylocity for timekeeping and benefit and spending account access. Entering time is pretty easy and the Spending Account tracking is great.

Cons

It annoys me that it times out so quickly while I am working on my time card and that it does not save the details I have entered. I would prefer an autosave feature. Easier to modify then to remember what I entered. I get pulled away from my computer alot, so if I just entered a days' worth of activities and get pulled away and forget to come back, I lose everything I entered.

Review Source

GS

Gale S.  
Payroll Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Payroll Manager"

October 10, 2025

4.0

I really like this software better than any of the other I have used. The customer service for the most part, except ACA, is always quick with their responses.

Pros

The navigation is easy to use, I like being able to see the history on compensation changes and PTO availability.

Cons

Some of the programs required more training then the initial roll out, the ACA was confusing for us. We had an issue with our 1094C getting it corrected.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Paycom was difficult to navigate and more expensive

Review Source

DH

Dan H.  
Human Resources Manager  
Construction  
Used the software for: 2+ years

### "Great Product"

November 11, 2025

4.0

overall, I love Paylocity. They have great value for money, customer support, ease of use, employee management, time tracking, set up, and reporting

Pros

Value for money, customer support, ease of use, employee management, time tracking, set up, and reporting

Cons

Still trying to get caught up with everything on the mobile app. It will be great when things can get done with a phone on the go

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Better for our company in regards to money andfunctionality

Review Source

HS

Heather S.  
Staffing Recruiter  
Restaurants  
Used the software for: 1-2 years

### "Good Program"

September 25, 2025

3.0

It has the potential to be a great program once the bugs get worked out. Our Executive Account Manager, \[sensitive content hidden\], has been great to work with and a great asset to have in our corner.

Pros

I like that all information is here. Vacation, taxes, pay, direct deposit and able to communicate with other in the company.

Cons

That some areas don’t communicate to other areas. You have to change information in more than one area instead of changing it in one place and then it communicating to the rest. I feel as if communication could be better. For example the I-9 process changed but we did not find out until we went to work one and it was different. We were not able to prepare our managers that the process was changing.

Switched from

[Mitratech TalentReef](https://www.capterra.com/p/119807/talentReef/)

Company decision to make payroll an easier process.

Review Source

JD

Jessica D.  
Payroll Admin  
Consumer Goods  
Used the software for: 2+ years

### "Love Hate Relationship"

September 25, 2025

5.0

Pros

Ease of use and programmability. Easy for staff to use the app as well. The new payroll module is great as opposed to moving between T&L and HR&payroll.

Cons

Cost, monthly fees change. Additional fees for silly things. difficult to get to finish line with new projects.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

UKG is terribly difficult to use, and staff cannot

Review Source

CG

Cheryl G.  
HR Generalist  
Education Management  
Used the software for: 2+ years

### "Paylocity or Bust"

November 7, 2025

3.0

So so. I think because we are dealing with charter schools, it makes our system unique, and sometimes it can be frustrating.

Pros

It's always improving. I really like the payroll system. It took some time to get used to the new way of doing it.

Cons

Sometimes when they make changes it breaks our system, and it takes a lot to fix it, longer than anticipated.

Switched from

[Ultiplace](https://www.capterra.com/p/231878/Cybersalon/)

Im not sure, I wasn't apart of the implementation team.

Review Source

SM

Shawn M.  
HR Manager  
Industrial Automation  
Used the software for: 1-2 years

### "Could be Improved"

November 21, 2025

4.0

Wish it were more integrated like ADP iwIsh I didn't have to pay for module reporting that I used to get for free (ie employee voice)

Pros

Ease of payroll, some of the modules are very good. GL integration is good. Just wish they were more integrated

Cons

Benefits modules. I don't like that you can't see peoples benefits from the HR & Payroll module. Seems like a payroll system with a lot of non integrated plug ins that are completely separate from each other

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Blue Marble Payroll](https://www.capterra.com/p/231382/Blue-Marble-Payroll/)

modules and pricing. Although pricing seems to conitnue to go up

Review Source

KS

Kim S.  
HR Administrator  
Consumer Goods  
Used the software for: 2+ years

### "Paylocity is the way to go!"

September 25, 2025

5.0

A reliable HRIS partner that provides amazing support, relevance and seamless day to day operations. They implementation of their Al features enhances the service they can provide. They also have robust report offerings including custom options.

Pros

The customer support from the Paylocity from implementation to continued day to day use is so impressive! Their knowledge and ability to answer questions and resolve issues is impressive. There is rarely a wait time to connect with a live agent when calling them.

Cons

A few aspects in navigating the system requires slight a learning curve. Drop down options or scrolling to the bottom of a page and saving, or knowing some of their terminology can take a few tries to remember.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

We needed a full HRIS system to manage all aspects of the employee.

Review Source

MW

Maddy W.  
HR Generalist  
Accounting  
Used the software for: Less than 6 months

### "Time Off Set Up Needs Work! "

February 12, 2026

4.0

Overall experience is good! I believe they can make some improvements with certain aspects but overall, it is a user friendly HRIS and we've been satisfied.

Pros

I really like the onboarding portal and the employee profile set up. Paylocity is pretty easy to navigate and support is always readily available if issues arise.

Cons

The time off set up is not very user friendly and has been a pain point in our company. We previously used BambooHR and they allowed time off requests to be edited and allowed for submission of multiple days at a time with different amount of hours per day. I believe if Paylocity would implement something like this, it would be more user friendly. In our business, time off requests change frequently and having to manually update the balance each time or deleting the request entirely and resubmitting it is frustrating. We also have employees who might take a half day for 3 days in a row followed by one whole day, which the system doesn't allow for individual day customization - just hours requesting off per day and that applies to all days within the request.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

We wanted to combine HR, Payroll & Benefits into one system.

Review Source

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