--- title: "Page 16 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 16 - Is Paylocity the right Performance Management System solution for you? Explore 1932 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=16" page_type: "reviews" language: "en" --- Paylocity 4.3 (1932) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 16 - Reviews of Paylocity ## Showing most helpful reviews Showing 376-400 of 1932 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KO Kathleen O. Payroll and Benefits Adminitrator Retail Used the software for: 1-2 years ### "Needs work" November 21, 2025 3.0 It has been rocky. Our current team of representatives are great at helping us fix our issues or listening to our needs. But even they can't fix all of the internal issues the product has. Pros I like that it has all of the different features of HR available: Payroll, Benefits, Scheduling, etc. I really like testing out changes in the Carbon site. Cons Although it has many different features, most of them don't talk to one another. And a lot of them don't work as intended. It needs a lot of smoothing out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) This was before I came to the company, but I had worked with ADP in previous jobs. Review Source Sandy E. Office Administrator Financial Services Used the software for: 6-12 months ### "Easy to run basic payroll once you understand it but challenging in area of support or help" July 6, 2026 3.0 Once you know how to do something, it's alright. Otherwise, it's very hard to understand unless you specialize in payroll. I find it very frustrating to get things fixed or to add new things. I really wish there was a solution that was easier for anyone to run. Pros Out of the payroll programs out there, it does appear to be one of the easiest to manage for someone who is not an HR specialist. Cons As a layperson, I find the help articles vastly in need of improvement. They should have videos showing you how to do things. They also need to make clear at the start of a training module that it is only if your company is subscribed to X product type. Support is usually good, but recently I have been attempting to add a product, and I've now had to follow up 3-4 times just to get someone to reply, and I'm still waiting! Review Source LM Lauren M. HR Manager Real Estate Used the software for: 1-2 years ### "Paylocity Review" February 12, 2026 5.0 I appreciate the phone number for instant feedback. I usually get my questions answered or elevated via the help-number. Pros I really appreciate how seamless and integrated Paylocity is across all modules. It truly feels like a one-stop shop for performance reviews, benefits administration, payroll, time tracking, and reporting. Having everything housed in one system improves efficiency, reduces duplicate work, and makes it easier to manage employee data accurately. The employee-facing side is also intuitive, which helps with adoption and minimizes questions Cons At times, backend module creation and configuration can feel a bit clunky or less intuitive than expected. Certain setup processes require extra steps or troubleshooting, especially when building new workflows or customizing modules. While the functionality is there, the user experience on the admin side could be smoother and more streamlined. Review Source KK Kelli K. Controller Construction Used the software for: 1-2 years ### "GAME CHANGING !" September 25, 2025 5.0 Paylocity is very intuitive and easy to use. The training was thorough, and the trainers made the process enjoyable. The learning portal has been an excellent resource as well. We use a couple of the modules, and each one has impressed us with its functionality and ease of use. We are looking into adding more in the new year. Pros The Time & Labor module has been an absolute game-changer for us. Even staff that was resistant came around quickly with the ease of use. Cons When reaching out to customer service by email, the response time hasn’t been very strong. We typically have to call in order to get assistance, which can be inconvenient and disruptive. Alternatives considered [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity They are able to cater to our specific needs. Review Source TH Taylor H. HR Generalist Retail Used the software for: 1-2 years ### "Almost Perfect!" February 3, 2026 4.0 I've really enjoyed my experience with Paylocity overall. The biggest thing going for them outside of a user-friendly platform is the quick response times and resolution from Service teams. Pros Ease of use, customization, quick customer service response times, benefits integration, and ability to build your own workflows with ease. Cons The reporting abilities in Paylocity could be improved. Specifically, the benefits census is done on multiples lines per employee instead of one row per person. Service said this can't be fixed. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customization and service turnarounds. Review Source AP Agnes P. HR Analyst Information Technology and Services Used the software for: 2+ years ### "HR Analyst" February 27, 2026 5.0 It has been good, other than the continuous EDI feed issues that we are facing and is working with the team to fix it. Pros The HR and Payroll Management, Surveys, Learning, and Training modules are very well done and useful. Cons The Benefit Module, EDI-related issues have been continuous for the past few months and we have been working with Paylocity team to get these resolved Review Source JF Jennifer F. HR Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Employee Lifecycle" February 26, 2026 4.0 We use several platforms within Paylocity, and I really appreciate how seamlessly they integrate throughout the employee lifecycle. Pros Paylocity is user friendly for both administrators and employees. We also utilize multiple platforms within the system to support the entire employee lifecycle. Cons Once your account is set up, the system runs smoothly. I haven’t encountered any significant issues and don’t have any particular dislikes. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was not as user friendly as Paylocity. Review Source SA Sheryl A. HR Business Partner Government Administration Used the software for: 2+ years ### "Simple but Powerful HR Platform " February 26, 2026 4.0 Pros Customer Support is top tier. This is my second organization that I am using Paylocity at, and I am extremely happy with the ease of use. Cons Some of the feature enhancements made processing payroll a little more difficult, however I have been using Paylocity for so long that I understand why the features needed an upgrade. Review Source JM Jessica M. HR Specialist Hospitality Used the software for: 2+ years ### "It works most of the time" November 7, 2025 4.0 Overall it is a useful program, it would just be nice to get accurate and up to date outages and known issues. The help section is nice, but sometimes the instructions on doing something are out of date and incorrect. Pros It is easy for employee management as far as being able to see their information in one place. It helps with time management. Cons There are a lot of errors and known issues that we call or email about just to find out that it is a known issue. It would be nice to know about them ahead of time so we don't waist time asking for assistance. It would also be helpful to be able to click on View Time Card under the employees assignments and it actually work. Review Source JG Jasmine G. Sr People Business Partner Farming Used the software for: 6-12 months ### "Paylocity Pros and Cons" February 26, 2026 4.0 It has it's pros and cons. It all depends on the complexity of your business. For smaller companies with less complexity, this is a great solution. If more customization is needed, Paylocity can help, but it may take more time to get the tools that are needed for your business. Pros The interface is very user friendly. Our employees are happy with the web and mobile interface. The community feature has been great to help increase collaboration with our field team members who don't spend their day-to-day on a computer. The implementation team did a great job in addressing our needs and supporting as best as they could to provide solutions to our needs. Cons The lack of connection between modules. They need to speak more to each other. Recruiting information doesn't transfer to onboarding, as an example. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Cost was too high. To update to their latest product, it was unaffordable. Review Source BF Ben F. HR Director Individual & Family Services Used the software for: 6-12 months ### "One-Stop Shop" November 21, 2025 5.0 Customer service for the win. There is a direct account manager who is very good at responding and providing resources. Each section of the platform has SMEs who are willing to help. However, that can lead to functionality loss from section to section in some areas. Pros The seem less transition for my Talent Acquisition team to stay in the platform for communication with hiring managers and candidates. This allows for efficiency and single focus. No need to be in different computer programs or additional trackers. Cons There seems to be a high level of security when using the interface in multiple tabs. Many times, even in single use, there are random times you get kicked out and have to log back in. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity One stop shop that bolstered the need for more faster and seem less recruiting. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Keeping up with size of growth in the company. Review Source JA Jose A. Human Resources Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Paylocity, Excellent products and customer services" March 4, 2026 5.0 Wonderful and helpful. I am happy we moved from Paychex to Paylocity. From the launching of the HRIS to its current services. Pros The excellent, detailed customer service. Also appreciate the smooth operations of the products. Thank you. Cons The current way employees' pto hours (dates) are being recorded on their portal, I wish it would report the actual dates employees use their pto. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Cost and efficiency of the HRIS products that we were seeking. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor customer service and poor HRIS product. Review Source TK Tiffany K. Human Resources Director Individual & Family Services Used the software for: 6-12 months ### "Human Resources Director" February 26, 2026 5.0 Overall, it has been a great experience. Implantation was done poorly and there are areas of correction needed that Paylocity cannot fix, leaving it to the company to make manual adjustments. Pros I enjoy how the platform integrates and streamlines all HR functions, payroll and recruiting. We can easily track clearances and credentials to remain in compliance with the regulations we follow. Cons The customer service. It is difficult to receive a response and solution in a timely manner, or at all. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Paylocity was chosen due to this platform working with Central Reach. Review Source SC Sophie C. HR Manager Hospitality Used the software for: 1-2 years ### "LSG review" April 22, 2026 3.0 Product was easy to navigate; they just needed better customer support. They also need an employee line when our employees call for help in getting access to log in. Pros It was easy to learn and navigate through. I managed to learn most of the system on my own. Other than customer support and customer service it was great. Cons Customer service and support. Whenever I called in for help I got a little attitude and most of the time, I was told someone will get back to me after they look int the situation and I sometimes I was the one calling back to follow up. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price was the main factor in our decision Review Source JM Jazmin M. Operations Specialist Financial Services Used the software for: 2+ years ### "Great platform - easy to navigate " October 10, 2025 4.0 Overall easy to use platform with great features and they are constantly evolving. While the exciting new features are great and all, I don't always want to schedule a sales call to hear about them. A simple pamphlet or presentation in an email would suffice and save my time. Pros The customer support team is super great. They can walk me through my questions and topics pretty well. The platform itself is very easy to navigate and use and there are so many resources provided within the platform itself. Easy to manage employees and keep track of time. I like that it is an all inclusive platform Cons Integrating isn't too smooth It seems like I have to schedule a call with the sales team every few months to go over new features and additions and if you don't activate or utilize one of the selected features during a certain period there's a ridiculous reinstallation fee. Review Source KB Kody B. Director of Human Resources Textiles Used the software for: 2+ years ### "My Favorite" November 7, 2025 5.0 Pros the smooth integration throughout the platform as well as the ability to file feed to our other software. The support is helpful too! Cons There is often tweaks or changes to the platform. Change can be innovative, but sometimes it seems like a change is made to a sound process or page of the platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) lack of support and cumbersome reporting process Review Source AT Ann T. Events Coordinator Education Management Used the software for: 1-2 years ### "Easy and effective tool for both employees and employers!" November 4, 2025 5.0 I use Paylocity daily for time tracking, and have always found the experience to be easy and efficient. I appreciate the paper free option, and the "one stop shopping" feel of having all my relevant employee information in one spot. The HR portal is especially useful. The quick access to my pay and tax information, as well as time off tracking and even our organization's employee navigator tools is essential. Pros Paylocity is a wonderful tool for time tracking, easy to use, and provides clear insight into all the details needed as an employee. I can easily find my pay stubs, track and submit time off hours, view relevant tax information, and more. I love how accessible this information is! Cons There are times on Paylocity where I need to reach out the administration to unlock rows on my timesheet, for example, when I have sick hours approved for just a partial day and still need to clock hours. Review Source JD Jennifer D. VP of HR Health, Wellness and Fitness Used the software for: 2+ years ### "A decent option " December 17, 2025 4.0 Paylocity is a decent HRIS, especially for companies that don’t require a lot of customization. While the assigned team model is a major benefit, increased flexibility would make the platform much more effective for evolving HR needs. Pros I’ve used Paylocity for over five years in an HR role, and it has been a generally reliable platform for payroll and HR functions. Having an assigned account management team is a big plus and helps with continuity Cons It offers a lot of functionality in one system, but flexibility can be a challenge. Some changes require workarounds rather than true system solutions. Also, administrators must use two separate logins (employee vs. administrator). Review Source YC Yvonne C. Payroll Manager Mining & Metals Used the software for: 6-12 months ### "Glad I made the move to Paylocity for Payroll and HR!" November 12, 2025 5.0 Overall, Paylocity has been great and I am very pleased that we decided to switch to them this past year. Pros It was the easiest transition that I have been through in my career and the customer support during that was the best. Even now that we are live, the support is great. Our employees also seem to be more engaged with this system. Cons There are some limitations in what I can write as a report and I am not able to update a code for how I want it to post to the ledger from payroll, but I'm not sure if that is a pro or a con. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Paycom was very expensive and they wanted to implement on their timeline, not on ours. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The customer support was awful. It took forever to get any type of response back and when you did get a response, it usually wasn't correct and you had to explain what you needed again. Review Source NN Natalie N. Payroll Supervisor Real Estate Used the software for: 1-2 years ### "Payroll Supervisor" February 26, 2026 4.0 Overall, I am pleased with our experiences with Paylocity. The customer support is definitely my biggest takeaway. I would be happy to suggest Paylocity as an option to other companies if shopping for HRIS's. Pros For me, the customer support is top notch. Shout out to \[sensitive content hidden\] and her team for their quick responses and willingness to always jump on a call to discuss. The knowledge they possess to help us address issues and/or make enhancements to our processes by utilizing the Paylocity features is extremely helpful and supportive. Cons Some features need enhancements. I do like that you can leave feedback but I do also feel as though we hear "there is a PDR for that" a lot. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) We wanted to step away from a PEO. We shopped around and Paylocity had what we needed/wanted in our price range. Review Source JR Jeremiah R. Payroll Sys Admin Food & Beverages Used the software for: 6-12 months ### "Not perfect, but working on it." November 7, 2025 4.0 I wasn't here to experience implementation, but I have been working to try and "right-size" our systems and make the most of Paylocity. It hasn't been perfect, but overall its better than most. I do believe they are aimed at small to medium sized businesses, but its improving. Pros Paylocity's customer service from our dedicated account team is top notch. When we have to use regular customer service, it can be hit-or-miss, but they do generally try and answer our questions in a timely fashion. Cons Onboarding. We hire a LOT of employees, and as such we are constantly having onboarding issues. If Paylocity could make onboarding easier, then we would be able to rate it much higher overall. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Cost, APIs, and a much better demo. Paycom was twice the cost. Review Source KE Katrina E. AVP of Human Resources Financial Services Used the software for: 2+ years ### "Good Not Great " November 24, 2025 4.0 I don't really have anything to compare it to but I do like how easy the system is to use and that everything is in one place! Pros I like the look and ease of Paylocity and that they are continually updating and adding new features. Cons Although it's great that you can always get someone on the phone to assist, you may not always get knowledgeable staff or accurate support. You often get assigned new team representatives throughout the year so you never stay with the same person. The reports also could use some work. Even with custom reports you can not always get the information you need. Review Source YM Yvonne M. Payroll Manger Staffing and Recruiting Used the software for: 2+ years ### "Refreshing Change After Using a Competitor" May 27, 2026 5.0 . I used Paylocity at a prior position and had a very positive experience with the platform. After spending several years working with a competitor that was difficult to navigate and less efficient, it really highlighted how much more user-friendly and streamlined Paylocity is. I’m happy to be using Paylocity again. Pros Paylocity is a user friendly program. it is easyt o use for payroll processing. I love the employee self service feature. The tax filing has been very good. Cons Whitle the system allows customization, some system rules or settings are not easily adjustable without vendor assistance. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) The decision to change was made prior to me starting with the company. Review Source HT Holly T. Home Care Administrator Hospital & Health Care Used the software for: 6-12 months ### "Not the best" December 1, 2025 2.0 Dissatisfied. Overall the site is not very user friendly. Processes can and should be streamlined and made simpler. Wish it were more like ADP. Pros Good customer service, \[sensitive content hidden\] is excellent to work with. Otherwise, the site is not very user friendly. Processes can and should be streamlined and made simpler. Wish it were more like ADP. Cons Poor reporting, overall very clunky. Overall the site is not very user friendly. Processes can and should be streamlined and made simpler. Wish it were more like ADP. Alternatives considered [Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/) Reason for choosing Paylocity Corporate chose due to price and what they thought would be ease of use. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The parent company switched so our division was switched for cost savings as well. Review Source CL Christy L. Director of HR and Recruitment Child Day Care Services Used the software for: 2+ years ### "User-Friendly and Efficient HRIS" February 26, 2026 5.0 Overall, I’m very happy with Paylocity. The platform is user-friendly, reliable, and makes it easy to manage payroll and HR tasks efficiently. It has streamlined many of our processes and saved us time, and the support team has been responsive whenever we’ve had questions. Pros The top two things I like most about Paylocity are how simplified the payroll process is and how little time it takes to complete. I’m also impressed with their customer service — I can always reach someone quickly and get the answers I need. Cons There was a bit of a learning curve during implementation, but it improved once I became more familiar with the system Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.