# Page 17 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 17 - Reviews of Paylocity

## Showing most helpful reviews

Showing 401-425 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DR

Deanna R.  
Payroll Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Solid payroll and time tracking system"

November 21, 2025

4.0

Pros

The mobile app is helpful for employees to access their timesheet and pay details all in a glace. Payment to employees and vendors is easy with automatic deposits and payments. System is easy to use in the basic areas like employee setup and termination. Reporting allows us to pull the data we need with some options for customization. Service rep is friendly and responsive most of the time.

Cons

Customer service can be an issue with inquiries responded to with a help article that many times is not helpful or does not even address the concern. Customization in reporting is lacking in some areas. Should be able to handle advanced queries and does not always allow for this to happen. Updates to system sometimes fee; more proactive than reactive. Bugs in the system can take months to resolve (if they are ever resolved at all).

Review Source

ND

Nia D.  
General Manager  
Utilities  
Used the software for: 2+ years

### "Great System to Use"

November 25, 2025

4.0

recommend for any company over 40 people, worth it if you want to streamline a few third party products

Pros

ability to combine a lot of employee management needs in one portal. navigation is relatively easy and they are always improving

Cons

employee groups can be difficult and not as intuitive as we would like. we've set them up with support and still features don't match correctly

Switched from

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

primepay was outdated and limited, and needed to combine other services

Review Source

SM

Samaya M.  
Payroll Specialists  
Hospitality  
Used the software for: 1-2 years

### "Paylocity helps ease my day!"

October 13, 2025

5.0

My experience has been pleasant so far. I love all the learning opportunities I have access too with Paylocity. There are some items that my company pays for that I feel is a great value for me not having to do the heavy lifting of certain processes.

Pros

I like the ease of using Paylocity. I can find everything in a spot that makes sense and if I can't find something the AI search is really helpful. Also, like the access to the articles for further learning, allowing more ease of my usage on this site.

Cons

If I had to pick, I guess not being able to ask our account manager at ease. Though I have no problems with the other Paylocity employees that help when account manager is not available, it would just be nice to work with a certain team more consistently.

Review Source

JR

Jack R.  
Manager of HR  
Real Estate  
Used the software for: 2+ years

### "Pretty great"

September 25, 2025

4.0

Pros

They are constantly adding new features, and trying to make sure that all of our needs are met. We've transitioned quite a few functions to their service. They also have multiple ways to take feedback from users to help get new ideas implemented. They are integrated with a lot of third party systems, and that list grows often.

Cons

They are constantly adding new features. I know I listed that as what I like best, but that often means that some things are moved, and constant updates, especially over the last several months, can become burdensome. Trying to stay up to date with everything and how it functions is nearly impossible.

Review Source

FF

Fenny F.  
Manager, People and Payroll  
Airlines/Aviation  
Used the software for: 2+ years

### "Paylocity for Crewmembers"

October 9, 2025

4.0

My experience with Paylocity has been positive overall. Despite a few hiccups (that were resolved fairly quickly), there haven't been any major issues with the system.

Pros

Paylocity is one of the more intuitive and user-friendly HRIS out there! It's easy to navigate and find what you're looking for without having to constantly reach out and ask questions/

Cons

There seems to be some gaps or lags between different modules. I recognize that they're different "products," but I wish the flow of information between them was a little cleaner.

Review Source

CW

Corey W.  
HR Accounting Manager  
Machinery  
Used the software for: Less than 6 months

### "My happiness with Paylocity"

November 10, 2025

5.0

So far, my experience with paylocity has been a positive one from set up to actively working with the website and app.

Pros

I like the ease of use of the app/website. I also like that their customer service is quick to respond and answer my questions or point me in the right direction. I would also have to compliment my implementation team. They were extremely helpful and made sure there were no issues during implementation!

Cons

I have not had any issues as of yet to truly answer this question. If I had to pick one thing though, it would be that I could not keep my implementation specialist as my customer service team leader!

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex kept increasing their prices. They also charged extra for a lot of the things that are included at Paylocity.

Review Source

JF

Jennifer F.  
HR Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Employee Lifecycle"

February 26, 2026

4.0

We use several platforms within Paylocity, and I really appreciate how seamlessly they integrate throughout the employee lifecycle.

Pros

Paylocity is user friendly for both administrators and employees. We also utilize multiple platforms within the system to support the entire employee lifecycle.

Cons

Once your account is set up, the system runs smoothly. I haven’t encountered any significant issues and don’t have any particular dislikes.

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Dayforce was not as user friendly as Paylocity.

Review Source

SA

Sheryl A.  
HR Business Partner  
Government Administration  
Used the software for: 2+ years

### "Simple but Powerful HR Platform "

February 26, 2026

4.0

Pros

Customer Support is top tier. This is my second organization that I am using Paylocity at, and I am extremely happy with the ease of use.

Cons

Some of the feature enhancements made processing payroll a little more difficult, however I have been using Paylocity for so long that I understand why the features needed an upgrade.

Review Source

WD

Will D.  
Business Development Manager  
Facilities Services  
Used the software for: 6-12 months

### "A+ for Paylocity"

November 21, 2025

5.0

Amazing. I really couldn't have chosen a better system. There is so much in this system i have yet to utilize.

Pros

I like everything about paylocity. It is easy to use and the support team is very prompt in responding. I would say we made the best choice with this system.

Cons

There are very few cons i have with paylocity. The biggest one is just that our team has to adjust the way we clock in to ensure we are managing taxes properly in kentucky.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

the pricing structure and additional features included in the system

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

we needed help managing the complex tax structure for local jurisdictions in kentucky

Review Source

RW

Rachel W.  
Human Resources  
Law Practice  
Used the software for: 1-2 years

### "Paylocity Review 2026"

January 29, 2026

4.0

Positive - user friendly, holds a lot of information for storage, easy to access account managers. New features keep the platform fresh.

Pros

So easy to contact our account manager through call/email, and if not available, another account manager is always on standby to help us out. Easy to talk to.

Cons

Sometimes the website can be a bit glitchy - on the admin & employee side. For example, not receiving a password reset email, unable to access time & labor timesheets, etc.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

I believe it was a cost feature that was above my decision making ability.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

couldn't handle our growing staff/glitchy

Review Source

TK

Tiffany K.  
Human Resources Director  
Individual & Family Services  
Used the software for: 6-12 months

### "Human Resources Director"

February 26, 2026

5.0

Overall, it has been a great experience. Implantation was done poorly and there are areas of correction needed that Paylocity cannot fix, leaving it to the company to make manual adjustments.

Pros

I enjoy how the platform integrates and streamlines all HR functions, payroll and recruiting. We can easily track clearances and credentials to remain in compliance with the regulations we follow.

Cons

The customer service. It is difficult to receive a response and solution in a timely manner, or at all.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Paylocity was chosen due to this platform working with Central Reach.

Review Source

SA

Steph A.  
HR Director  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great Product for HRIS "

August 18, 2025

5.0

It has been very positive. The employees like having everything in one place and it makes it easier to track multiple things for everyone.

Pros

It is multifunctional and allows us to do everything from onboarding, training, timekeeping and payroll in one place.

Cons

Long process to get it setup with a lot of meetings. Sometimes need help finding certain reports, but I can always call for that

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I needed a fully operation HRIS program where I could do everything all in one place.

Review Source

LG

Laurie G.  
Human Resources Manager  
Construction  
Used the software for: 2+ years

### "Paylocity is the best overall for business"

November 20, 2025

5.0

Our company has used Paylocity since 2017 and our employees, administrators and managers like the convenience and easy access to employee information.

Pros

Great customer service, user friendly, easy setup, excellent reports and everything in one platform (payroll, recruiting, onboarding, HR, benefit enrollment, spending accounts, COBRA).

Cons

Sometimes there are glitches with software updates to the system, but they are usually resolved in a reasonable amount of time.

Review Source

MW

Megan W.  
Payroll and benefits coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Payroll simplified "

October 10, 2025

5.0

I love this system, and it has been a great investment for our company. Paylocity has made the process so much easier. It’s reliable, intuitive, and offers excellent reporting tools once you get the hang of it. Their support team is always helpful — I highly recommend it to anyone in payroll!

Pros

I love the employee management feature. Timecard tracking is user friendly and mobile access has been great tool for our team members. I love the customer support chat feature. It has been a helpful tool when learning new processes.

Cons

Reporting structure was difficult at first. Customer support gave me the knowledge to simplify and filter my reports.

Review Source

JG

Jasmine G.  
Sr People Business Partner  
Farming  
Used the software for: 6-12 months

### "Paylocity Pros and Cons"

February 26, 2026

4.0

It has it's pros and cons. It all depends on the complexity of your business. For smaller companies with less complexity, this is a great solution. If more customization is needed, Paylocity can help, but it may take more time to get the tools that are needed for your business.

Pros

The interface is very user friendly. Our employees are happy with the web and mobile interface. The community feature has been great to help increase collaboration with our field team members who don't spend their day-to-day on a computer. The implementation team did a great job in addressing our needs and supporting as best as they could to provide solutions to our needs.

Cons

The lack of connection between modules. They need to speak more to each other. Recruiting information doesn't transfer to onboarding, as an example.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

Cost was too high. To update to their latest product, it was unaffordable.

Review Source

JA

Jose A.  
Human Resources Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paylocity, Excellent products and customer services"

March 4, 2026

5.0

Wonderful and helpful. I am happy we moved from Paychex to Paylocity. From the launching of the HRIS to its current services.

Pros

The excellent, detailed customer service. Also appreciate the smooth operations of the products. Thank you.

Cons

The current way employees' pto hours (dates) are being recorded on their portal, I wish it would report the actual dates employees use their pto.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Cost and efficiency of the HRIS products that we were seeking.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Poor customer service and poor HRIS product.

Review Source

ER

Esteban R.  
Payroll Specialist  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Improved Workflow and Accuracy with Paylocity"

November 21, 2025

4.0

As a whole the experience has been mostly a positive one. As I mentioned before, our workflows and timing have improved thanks to the way Paylocity works and the more we learn as a team the better options we can offer to our employees.

Pros

It has improved the payroll workflow at our company and has significantly reduced the amount of time it took us to create and audit a batch when compared with our previous service provider. It has also made it easier to catch errors with the different type of warnings that pop-up when processing payroll.

Cons

On a personal level I think our training could've been better (more extensive and tailored) and focused on the specific tasks we perform in our role and in our company instead of general sessions that cover basic items for any company/client

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Our Company believed that our previous system wasn't providing us with the quality of service we expected and wasn't able to keep up with the rapid growth that we have

Review Source

BD

Brooke D.  
HR Director  
Hospitality  
Used the software for: 1-2 years

### "Strong System with Room for Customer Service Improvements"

January 29, 2026

3.0

Overall, my experience with Paylocity has been positive. The platform offers strong value for the cost and is easy to navigate, making everyday payroll and HR tasks more efficient. The tools are intuitive and save time across multiple processes. However, customer support has been a consistent challenge—response times can be slow, and issues often require follow‑up before they’re fully resolved. Despite that, the system itself works well and delivers reliable functionality for daily operations.

Pros

Great value for money, easy to use, and streamlines everyday payroll and HR tasks with reliability.!

Cons

Customer support is often slow, inconsistent, and requires repeated follow-ups to resolve issues....

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Terrible system and did not meet the requirements we were looking for.

Review Source

MB

Melissa B.  
AVP Human Resources  
Banking  
Used the software for: 2+ years

### "Customizable and Efficient "

October 10, 2025

5.0

My overall experience with Paylocity has been great. Generally speaking, emails are returned within a day or two, and if I need something urgent, I rarely have to stay on hold for longer than a few minutes.

Pros

I like how customizable Paylocity is. There are so many workflows we can build out to meet our needs.

Cons

I wish that the Time & Labor and HR section would sync more regularly. I frequently have to manually calculate employee leave time balance.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Not sure - I was not involved in the decision making.

Switched from

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

More features and efficient workflows to use

Review Source

LB

Lydia B.  
HR Coordinator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Love Love Love"

October 10, 2025

5.0

Overall, 10/10. I have worked in Workday, Paycor, Paycom, and ADP just to name a few and Paylocity is the absolute best.

Pros

I absolutely love my account manager, the customer service, ease of use, everything! I also love the different options of things, including garnishment set up. Makes things so much easier.

Cons

I do not like the changes. If something is working well why change it? I know that there are warnings, but I still do not like changes.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

I switched to a different company. Got a new job.

Review Source

JD

Jennifer D.  
Payroll Supervisor  
Consumer Goods  
Used the software for: 2+ years

### "Pros & Cons of Paylocity"

September 25, 2025

4.0

Overall, it's a positive experience, but one thing that has been challenging for us is our relationship with our Reps. We are a multi-state company so we have some interesting requests, and it seems that some of the reps don't have the knowledge required to "keep up" with us. Luckily, our current rep \[sensitive content hidden\] has been great, but in the back of my mind I'm nervous because it seems anytime we have a good rep, they get promoted to another position.

Pros

I like how easy it is to navigate. The PEAK knowledge base is also a great tool that I recommend to everyone.

Cons

Sometimes changes aren't communicated clearly. For example, in 2024 when you started to rollout the new "Run Payroll" experience, the timeline for the removal of the old processing kept changing and was never clear. Luckily, we were able to get comfortable with the "Run Payroll" before the old way was removed.

Review Source

NN

Natalie N.  
Payroll Supervisor  
Real Estate  
Used the software for: 1-2 years

### "Payroll Supervisor"

February 26, 2026

4.0

Overall, I am pleased with our experiences with Paylocity. The customer support is definitely my biggest takeaway. I would be happy to suggest Paylocity as an option to other companies if shopping for HRIS's.

Pros

For me, the customer support is top notch. Shout out to \[sensitive content hidden\] and her team for their quick responses and willingness to always jump on a call to discuss. The knowledge they possess to help us address issues and/or make enhancements to our processes by utilizing the Paylocity features is extremely helpful and supportive.

Cons

Some features need enhancements. I do like that you can leave feedback but I do also feel as though we hear "there is a PDR for that" a lot.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

We wanted to step away from a PEO. We shopped around and Paylocity had what we needed/wanted in our price range.

Review Source

Tammy M.  
Senior Accountant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Process your payroll right the first time!"

September 22, 2025

4.0

Paylocity is a program that I would recommend for small to midsize companies that need their payrolls processed accurately the FIRST time.

Pros

Paylocity has several built in checks and balances to make sure your payroll is right the first time. There are several places in the process one can stop and verify that what you entered is giving the expected and desired results.

Cons

Reporting is sometimes clunky and hard to manage. Guessing which report will give one the needed information can sometimes be frustrating.

Review Source

TP

Toshia P.  
Director of HR  
Financial Services  
Used the software for: 2+ years

### "Great training and flexible for growing companies."

September 25, 2025

4.0

Paylocity is the first HRIS system my company has used. We have been able to establish a fantastic onboarding experience for our new hires.

Pros

Ease of use. Lots of internal training videos and instructional Peak articles. I selected Paylocity because they offer enough enhancements that they can grow with my company.

Cons

Sometimes things are updated and they seem to impact other areas within Paylocity. We use the enhanced benefit module and we have yet to have a smooth open enrollment.

Review Source

LM

Linda M.  
Deputy City Clerk  
Government Administration  
Used the software for: 1-2 years

### "City of Pevely review"

November 6, 2025

5.0

Overall I would say moving to Paylocity has been an excellent experience and would recommend to other businesses.

Pros

Paylocity was very easy to launch and then use for HR, Payroll, and Time & Labor. Training was thorough and implementation was smooth. For the most part, employees like being able to clock in and out and request time off through the app. Time & Labor makes time tracking very convenient.

Cons

Some of our employees with Android phones have issues with clocking in/out and also with the allowed geofenced areas.

Switched from

[Zobrio Cash Management](https://www.capterra.com/p/175667/Zobrio-Cash-Management/)

The platform we were using was very old and outdated.

Review Source

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