# Page 17 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Paylocity the right Employee Engagement solution for you? Explore 1839 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1839) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 17 - Reviews of Paylocity ## Showing most helpful reviews Showing 401-425 of 1839 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Aaron B. Human Resources Operations Manager Medical Practice Used the software for: 1-2 years ### "Solid, decent HRIS for mid-sized businesses!" October 10, 2025 3.0 Overall, it's a decent software and company. Half of the issues that we face might be because of our setup. The "junk in, junk out" concept is true of any software! Pros I like how willing the Paylocity team is to explain their software, its limitations, and the ways that we can better use it for what we need it to do. Cons It does seem like there is a lot of functionality that is perpetually on the road map. I've also used other payroll systems that have more sophisticated, yet simple, ways to meet payroll needs. For instance, being able to accrue benefit premiums in the system while an employee is on an approved leave. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Better functionality that what we had. We outgrew the old system. Review Source KY Kathy Y. Manager of Compensation and People Analytics Biotechnology Used the software for: 2+ years ### "Modern UI, Reporting Inconsistencies and Frustrating Support" November 21, 2025 3.0 Overall, the system is intuitive and easy to use, but reporting is inconsistent and confusing. Depending on the report type, fields are intermittently available or missing, and labels vary (for example, some reports use "Job Title" while others use "Position Title"). Employee/people reporting lacks clear structure and metadata, which makes it hard to standardize metrics or trust results. Pros it's clean, modern, and highly intuitive. Navigation is straightforward, dashboards are customizable, labels and icons are consistent, and the design is highly responsive Cons The effectiveness of customer support when it comes to resolving issues. Although reps are responsive and quick to acknowledge tickets, they often lack the technical knowledge to provide timely or lasting solutions. this applies not only to account managers but also data support teams, which can be very frustrating. Review Source PR Patrick R. Payroll HRIS Manager Hospital & Health Care Used the software for: 1-2 years ### "#PaylocityRules" October 10, 2025 5.0 FREAKING AMAZING!!! I would advocate for Paylocity every day of the week if necessary. I just love the system. Pros Paylocity is east to navigate and customer friendly! There is nothing that this platform can't do. I love working with the Paylocity Team! Cons There is not anything that comes to mind. I'm pretty self-sufficient in the system and can navigate through the modules easily. Review Source NT Nijah T. THERAPIST Individual & Family Services Used the software for: 6-12 months ### "Paylocity review" December 10, 2025 5.0 Overall, my experience has been good. It took me a few weeks to get adjusted with transitioning the system since my job starting using the system. Now it is easy for me to put my work hours in daily and ahead of time. Pros I like that the features allow you to save your work hours currently and days prior. Also, I like how you can see everything on one page such as vacation, sick hours, work announcements, employee's birthday and work anniversary date. Cons I dislike how you can not edit your hours if you make a mistake and that the home page is hard to navigate due to confusion because of the organization of where sections are located on home page. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) job company's choice made us change our payroll system Review Source TH Tammy H. vp human resources Health, Wellness and Fitness Used the software for: 2+ years ### "Never Again Going Back to ADP " October 2, 2025 5.0 Transitioning to paylocity was the best decision we made as a company - we get great service and a lot of flexibility with the product to meet our needs would never go back to ADP Pros Transitioned to paylocity from adp in 2020 and we have never been happier. The system is easy to use and met all of our customization needs. which was extremely important to us. Cons sometimes calling into service can be a bit wonky - get the wrong team when i am trying to reach someone else - but everyone is always happy to transfer me. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paylocity couldnt meet our specialized needs for our accuiqusitions model Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) product couldnt meet our specialized needs for our busines model Review Source MH Marc H. Director of Human Resources Religious Institutions Used the software for: 2+ years ### "Happy with Paylocity 3 Years On" November 6, 2025 5.0 It's been a great transition to Paylocity for the past 3 years and we couldn't imagine going back to our former system. Pros Paylocity has more functionality with regard to employees who work in multiple departments and have a combination of salary and hourly designations. Time tracking is a breeze and has streamlined our processes. Cons Regular upgrades to the platform, which enhance the product, some of which require employee training and or education. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Paylocity had much more functionality for our org across finance and HR functions. Review Source WN Wendy N. Office Manager Real Estate Used the software for: 2+ years ### "Strong Platform With Room to Improve In HR and Onboarding" November 21, 2025 4.0 Overall, a good experience. Account reps are very helpful with getting things fixed or answered for me. Pros Easy to use and the reports are great! We have used other payroll services and Paylocity's reporting is the best by far. Cons The constant changes to the self service portal and Onboarding. we have been trying to get our employees set up on paperless for months now and it is just not up to par yet. Changes were made in onboarding and I had no idea how to assist my employees, need better communication , not just random emails that look like solicitations. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity ease of use and the reporting is so much better. Review Source BD Brooke D. HR Director Hospitality Used the software for: 1-2 years ### "Strong System with Room for Customer Service Improvements" January 29, 2026 3.0 Overall, my experience with Paylocity has been positive. The platform offers strong value for the cost and is easy to navigate, making everyday payroll and HR tasks more efficient. The tools are intuitive and save time across multiple processes. However, customer support has been a consistent challenge—response times can be slow, and issues often require follow‑up before they’re fully resolved. Despite that, the system itself works well and delivers reliable functionality for daily operations. Pros Great value for money, easy to use, and streamlines everyday payroll and HR tasks with reliability.! Cons Customer support is often slow, inconsistent, and requires repeated follow-ups to resolve issues.... Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Terrible system and did not meet the requirements we were looking for. Review Source SS Sara S. Director of HR Hospital & Health Care Used the software for: 6-12 months ### "Great all in one platform, terrible implementation process. " June 6, 2025 4.0 Using the platform is easy and user friendly. It's fully encompassing of the tools HR and managers need to be successful. However, the implementation piece was HORRENDOUS. Huge lack of communication from Paylocity, ghosting us on meetings, not returning emails or calls. Almost a year later we're still not fully implemented. I wouldn't really recommend moving away from a fully implemented system to go to Paylocity because it will never get fully set up and it's pulling teeth to make any head way. Pros Paylocity is a robust enough program with the capability of housing several disciplines in one place such as recruiting, performance, compensation, time and attendance, data insights, expense tracking, onboarding, recognition etc. I like that it is a "one-stop-shop" experience. Cons Implementation was terrible. We signed up with Paylocity back in September 2024 and we STILL are not set up all the way. The account managers that we've been assigned cancel meetings on our team regularly and half the time they don't cancel prior, so we're just left there hanging and waiting to see if the account manager will join. It got so bad that we've asked for new account managers TWICE and they all do the same thing. It's lack of communication or care, I am not sure but I have been extremely dissatisfied with Paylocity's implementation team. When we can finally get a response from someone, they ghost us. It's terrible. Paylocity, please improve this. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We shouldn't have. But this decision was made before I was onboarded. Review Source VR Verified Reviewer Human Resources Specialist Education Management Used the software for: 2+ years ### "Accessible & User Friendly" February 26, 2026 4.0 Positive! The ease of use and visually appealing interface is the best I've used. The Paylocity team has been responsive when any small issue comes up. Pros Very user friendly. Has everything I would need as a employee and admin. I love being able to toggle back and forth between timesheets, employee information and recruiting. Cons Constant updates keep changing the location of links. Wish there was some sort of heads up or follow up when changing the location of links to make accessibility better. Review Source TB Theresa B. Human Resources Manager Food & Beverages Used the software for: 2+ years ### "Paylocity Review" October 10, 2025 3.0 Pros We like having our Payroll, Timekeeping, and Benefit Management all on the same platform, streamlining operations while reducing errors. Cons The frequent system/product updates are usually followed by system bugs. Not all are easy to resolve. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The cost was more in line with our budget. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Looking for a system that would also include timekeeping and benefit tracking. Review Source DH Dan H. Human Resources Manager Construction Used the software for: 2+ years ### "Great Product" November 11, 2025 4.0 overall, I love Paylocity. They have great value for money, customer support, ease of use, employee management, time tracking, set up, and reporting Pros Value for money, customer support, ease of use, employee management, time tracking, set up, and reporting Cons Still trying to get caught up with everything on the mobile app. It will be great when things can get done with a phone on the go Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Better for our company in regards to money andfunctionality Review Source MB Micah B. Director of HR Non-Profit Organization Management Used the software for: 2+ years ### "Overall Feedback" September 26, 2025 3.0 Overall, our experience is okay. I appreciate the one-stop shop system, but do not appreciate the amount of time I have to dedicate to getting issues with the system resolved in a timely, efficient manner. Pros Overall value for our non-profit dollars. Ease of use of most products and all of the various features that help streamline various HR processes. Cons There are times when customer support is not timely due to the number of Paylocity staff that get involved on matters and the difficulty to communicate to all staff involved is not efficient for our agencies time and resources. Review Source CL Christy L. Director of HR and Recruitment Child Day Care Services Used the software for: 2+ years ### "User-Friendly and Efficient HRIS" February 26, 2026 5.0 Overall, I’m very happy with Paylocity. The platform is user-friendly, reliable, and makes it easy to manage payroll and HR tasks efficiently. It has streamlined many of our processes and saved us time, and the support team has been responsive whenever we’ve had questions. Pros The top two things I like most about Paylocity are how simplified the payroll process is and how little time it takes to complete. I’m also impressed with their customer service — I can always reach someone quickly and get the answers I need. Cons There was a bit of a learning curve during implementation, but it improved once I became more familiar with the system Review Source PS Patricia S. COO Retail Used the software for: 6-12 months ### "Use it love it dont worry about payroll " September 30, 2025 5.0 Overall it helped so much that i never worry anout getting paid nor do i worry about my employees getting paid. The schedules print out easily and the notifications are immediate. Pros The easiest payroll time keeping system. I use it for my business as well as my employer for my job. They do get nack to you quickly if you have a question. Cons If i miss something they dont tell me. And at first they had a refresh error in the summary screen that is now fixed Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing Paylocity Its an all in one product. Ta es payroll schedules time off requests pto Review Source CG Cheryl G. HR Generalist Education Management Used the software for: 2+ years ### "Paylocity or Bust" November 7, 2025 3.0 So so. I think because we are dealing with charter schools, it makes our system unique, and sometimes it can be frustrating. Pros It's always improving. I really like the payroll system. It took some time to get used to the new way of doing it. Cons Sometimes when they make changes it breaks our system, and it takes a lot to fix it, longer than anticipated. Switched from [Ultiplace](https://www.capterra.com/p/231878/Cybersalon/) Im not sure, I wasn't apart of the implementation team. Review Source SM Shawn M. HR Manager Industrial Automation Used the software for: 1-2 years ### "Could be Improved" November 21, 2025 4.0 Wish it were more integrated like ADP iwIsh I didn't have to pay for module reporting that I used to get for free (ie employee voice) Pros Ease of payroll, some of the modules are very good. GL integration is good. Just wish they were more integrated Cons Benefits modules. I don't like that you can't see peoples benefits from the HR & Payroll module. Seems like a payroll system with a lot of non integrated plug ins that are completely separate from each other Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Blue Marble Payroll](https://www.capterra.com/p/231382/Blue-Marble-Payroll/) modules and pricing. Although pricing seems to conitnue to go up Review Source CB Camille B. Payroll and Operations Assistant Staffing and Recruiting Used the software for: 1-2 years ### "Nice but still needs some small adjustments " October 16, 2025 4.0 Not too bad. It is nice that when you call or email that someone usually gets to you pretty fast. And if they don't know the answer, they will ask a specialized department and get back to you. Pros I like that it handles the municipality state sick time codes and verifies peoples tax set up, to make sure we aren't missing anything. Cons You can't create a recurring Expense. Sometimes you get 2 different answers from Customer Support (over phone & email). Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Paylocity The price and capabilities were in line for what we wanted. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Wasn't working well for what we needed & pricey for the poor quality. Review Source SB Shane B. Accounting and HR Manager Events Services Used the software for: 2+ years ### "Fantastic Payroll and HR solution!" September 25, 2025 5.0 Overall it's been a great service that has made both Payroll and HR easier, and I still feel like I've only scratched the surface of what it can do for my workflow, and for my team. Pros Their customer support is the best I've ever had. Easily reachable by phone with virtually no wait times. They do a great job of responding via email and clearly address issues professionally. The software is intuitive, easy to navigate, and has tons of features for both Payroll and HR services to explore. It's wonderful for tracking employee time, as well as for processing payroll payments, which has been made even easier with their recent update. Overall the service is an incredible value for the minor cost, even for small business. Cons The frequent updates are great, though there are times where the changes take some getting used to - but they have a large Knowledge Base, and support is great at communicating those changes and walking you through any concerns you have. Review Source DR Deanna R. Payroll Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Solid payroll and time tracking system" November 21, 2025 4.0 Pros The mobile app is helpful for employees to access their timesheet and pay details all in a glace. Payment to employees and vendors is easy with automatic deposits and payments. System is easy to use in the basic areas like employee setup and termination. Reporting allows us to pull the data we need with some options for customization. Service rep is friendly and responsive most of the time. Cons Customer service can be an issue with inquiries responded to with a help article that many times is not helpful or does not even address the concern. Customization in reporting is lacking in some areas. Should be able to handle advanced queries and does not always allow for this to happen. Updates to system sometimes fee; more proactive than reactive. Bugs in the system can take months to resolve (if they are ever resolved at all). Review Source TL Tasha L. VP of HR Human Resources Used the software for: 1-2 years ### "Definitely one to consider " September 25, 2025 4.0 I am extremely happy with Paylocity. I have used other platforms and find this to be far better. Our onboarding experience was very good, and the ongoing support from our account manager has been exceptional. Pros Paylocity offers great customer service. In addition to having a dedicated account manager, there are several additional account managers who can step in if your dedicated account manager is not available. The platform is also easy to use while offering a lot of functionality. Cons Sometime there are updates that are not conveyed in advance that impact how we use the system daily. I wish they were better about communicating small or minor changes. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Paylocity The price, functionality, customer service, and support. Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) I was looking for a tool with more functionality. Review Source ND Nia D. General Manager Utilities Used the software for: 2+ years ### "Great System to Use" November 25, 2025 4.0 recommend for any company over 40 people, worth it if you want to streamline a few third party products Pros ability to combine a lot of employee management needs in one portal. navigation is relatively easy and they are always improving Cons employee groups can be difficult and not as intuitive as we would like. we've set them up with support and still features don't match correctly Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) primepay was outdated and limited, and needed to combine other services Review Source KM Kelly M. Payroll and HRIS Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good first impression of a payroll system." September 25, 2025 4.0 Overall good experience thus far. First time using a payroll system so I don't have anything to compare it to. Speaks to how easy it is to use though - no experience needed. Pros Easy to use. Timecard keeping/updating and importing times to the payroll batch is very simple. Having direct support & communication with our customer service via email is convenient. Cons The survey feature is a bit clunky to use - our staff finds that it requires a lot of building to develop even a very short 2 question survey. It does cost extra to run an off cycle payroll, and it costs per check that is printed - not much, but it should be noted if you run off cycle pays for any reason. Review Source aL amanda L. HR Manager Automotive Used the software for: 2+ years ### "Paylocity is Great " September 25, 2025 5.0 enjoy the company, the team I have working with me form paylocity is great, very responsive and helpful in all Pros customer service is very helpful, while i dont like the changes they are doing it isnt terrible to work through Cons keeps changing the software it isnt my favorite but its easy to get used to working with. so 9/10 for that Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) was before my time, but its my understanding it was because it stopped being efficient for us to use Review Source WD Will D. Business Development Manager Facilities Services Used the software for: 6-12 months ### "A+ for Paylocity" November 21, 2025 5.0 Amazing. I really couldn't have chosen a better system. There is so much in this system i have yet to utilize. Pros I like everything about paylocity. It is easy to use and the support team is very prompt in responding. I would say we made the best choice with this system. Cons There are very few cons i have with paylocity. The biggest one is just that our team has to adjust the way we clock in to ensure we are managing taxes properly in kentucky. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity the pricing structure and additional features included in the system Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) we needed help managing the complex tax structure for local jurisdictions in kentucky Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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