--- title: "Page 2 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Paylocity the right Human Resources solution for you? Explore 1854 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=2" page_type: "reviews" language: "en" --- Paylocity 4.3 (1854) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 28th, 2026 # Page 2 - Reviews of Paylocity ## Showing most helpful reviews Showing 26-50 of 1854 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Katie V. HR Manager Automotive Used the software for: 1-2 years ### "A Great HRIS for Small - Midsized Companies " July 21, 2026 4.0 It's been a pretty good experience with Paylocity. There have been times that they seriously have dropped the ball with customer service, but then make up for it by added support, discounts, etc. Pros Paylocity is a super affordable platform to use as an HRIS. It's relatively easy to use (with training) and does a good job as a payroll system. We have a solid customer service representative that has helped us navigate the platform and set up things in a way that fits our organization! Cons What's great is also what is overwhelming. It's such a customizable system that sometimes it can be hard to figure out what you need and which "lever" to pull to make changes across the system. Also, sometimes the Time and Labor module doesn't sync well with the HR and Payroll system. There can be a lag or even a disconnect sometimes! Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity had so many more options for customizing that I really enjoyed. It also had a solid customer service base that could execute quickly if I applied pressure. Review Source AP Ashley P. HR Manager Maritime Used the software for: 2+ years ### "Powerful HRIS and Payroll Platform, But Support and Add-Ons Fell Short" June 10, 2026 4.0 Overall, Paylocity is a strong HRIS and payroll platform with excellent functionality, reporting, and scalability. However, organizations should carefully evaluate add-on products and be prepared for potential challenges with customer support. The core platform delivered value, but the support experience and ancillary services prevented us from realizing the full benefits we expected. Pros Paylocity is a comprehensive HRIS and payroll platform that offers a wide range of functionality across the employee lifecycle. One of its greatest strengths is scalability. Organizations can manage payroll, benefits, time and labor, recruiting, performance management, and employee engagement within a single ecosystem. The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce administrative burdens. Cons Where my experience became frustrating was with customer support and some of the additional products sold as part of the Paylocity ecosystem. We frequently received inconsistent or incorrect guidance from support representatives, which occasionally resulted in costly mistakes and required additional time to resolve. The revolving-door nature of support contacts also made it difficult to establish continuity and build confidence in the advice being provided. I was also disappointed by several add-on products that were represented as seamlessly integrated but did not function as expected in practice. For example, we selected Paylocity's COBRA administration solution with the expectation that it would automate processes and reduce administrative effort. Instead, we encountered significant manual workarounds that diminished the value of the product and largely defeated the purpose of implementing it. Similarly, after transitioning to Paylocity's HSA/FSA administration services, employees expressed considerable frustration with the account setup process and ongoing account access. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity The sales team did a good job selling us that Paylocity was a better fit for us being a small company (less than 50 emp) on the grow with its scalability. Review Source Nikki C. office manager Construction Used the software for: 6-12 months ### "Reliable, User-Friendly Payroll & HR Platform" July 23, 2026 5.0 My overall experience with Paylocity has been very positive. It's a reliable, easy-to-use platform that simplifies payroll, time tracking, and HR tasks. Everything is organized in one place, making it convenient for both employees and employers to manage day-to-day workforce needs efficiently. Pros What I liked most about Paylocity was how easy it was to use for both employees and managers. The platform made it simple to access pay stubs, track time, request time off, and manage HR tasks all in one place. Everything was organized, and the mobile app made it convenient to access information anytime. Overall, it helped streamline payroll and workforce management while providing a smooth user experience. Cons There isn't much to dislike overall, but some features can take a little time to learn at first, and occasionally the mobile app can be a bit slow. Once you're familiar with the platform, though, it's easy to use. Review Source Brandi L. Operation Specialist Real Estate Used the software for: 2+ years ### "Simple to Use, Great Support, and Full Transparency" May 8, 2026 4.0 Overall, Paylocity has been a solid system to work with. It can be a little cumbersome to set up on the front end, but once it’s up and running, it’s very easy to use day to day. The transparency within the platform is a big plus, and support has been helpful whenever we’ve needed it. Pros The platform is very user-friendly and easy to navigate, even for newer team members. The customer support has been consistently responsive and helpful whenever issues come up. I also appreciate the transparency-it gives employees clear visibility into their performance and activity at a glance. Cons Getting everything set up on the front end can be a little clunky and time-intensive, but once it’s in place, it’s pretty easy to manage day to day. Review Source DS Devin S. People Operations Partner Information Technology and Services Used the software for: 2+ years ### "Continues to get better! " February 16, 2026 4.0 My overall experience has been good for the most part. We have a very help customer support person for our account. He listens and is very helpful. Also, the system is pretty easy to use for the most part and the AI tool is great. Pros The customer support we have is great, any questions I have I am able to ask or set up time to talk to our account representative. If they do not know the answer they do find it for us and help support the best they can. Cons It is alot of manual work, but it continues to get better. When I first started with the program compare to other ones I felt like it was very manual. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Employer decision to make the change to Paylocity. Review Source KD Katharine D. Accounting Manager Non-Profit Organization Management Used the software for: 2+ years ### "Paylocity is a first class payroll system" February 16, 2026 5.0 My experience with Paylocity has been excellent. From our initial transition to the platform and through our multiple integrations, we have had outstanding customer support. We are a much more effective accounting/hr team because we use Paylocity. Pros Paylocity is easy to use and flexible making it easy to handle our payroll. I have had excellent customer support any time I have required assistance. We use the time and attendence module and have integrated with our accounting and benefits plans to streamline and automate the payroll allocations, makeing this efficient and saves us both time and money. Cons When we first started with paylocity the integration was not available with our accounting software, but it has recently updated to become available. I have found that many of the issues I have had in the past have been updated in technology upgrades over the past couple of years. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity seemed like a better fit for our business. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We needed something more responsive for our buisness. Paychex customer services was difficult to get ahold of. Review Source KH Karen H. CEO Human Resources Used the software for: 2+ years ### "The best platform for the price!" February 26, 2026 5.0 Overall, I am very happy with Paylocity. It's the only system I would use for my company. The overall functionality surpasses that of most other platforms. Pros User-friendly and intuitive. All-in-one platform functionality. Very competitive pricing. The Sales team really cares about their customers. Cons Some actions that the client could previously handle on their own have been taken away, and you have to go to support now. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Paylocity is far superior to ADP. ADP has messed up companies' taxes for years. Their customer service is horrible. Switched from [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) Paylocity is more robust with more functionality. Review Source CG Carol G. Director Human Resources Construction Used the software for: 2+ years ### "Very pleased with switching to Paylocity" February 26, 2026 5.0 What Paylocity offers is great. Every Paylocity employee we have worked with is very nice. My only complaint is our main contact seems to change frequently. Pros The ease of everything being in one place. It's not just payroll, it is training, recruiting and expense reports. We can use it on a desktop or on our phones. The mobile app is great for our employees who are on the road most of the time. Cons Sometimes as an administrator it is not as intuitive as I would like. Some features I don't use all the time. When I do have to use it, I have to re-educate myself on how to do it. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The ease of use, the features and benefits, the transition, support and future options/add ons. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The lack of features, the lack of support, it was old and not easy to use. It did not have all the features we wanted. The customer service was not good, didn't seem to care. The caring and attention came after we left! Review Source SD Sissie D. Director of HR Non-Profit Organization Management Used the software for: 2+ years ### "Three Times In, and Paylocity Still Impresses" February 26, 2026 5.0 This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple, and accessible for everyone else. Paylocity also consistently enhances its platform in meaningful ways. Most importantly, I’ve always experienced a genuine ‘people‑first’ culture in how you support and care for your employees. Pros I love the philosophy behind everything you do about your product and services. It aligns well with ours. It's designed to support human decisions, not just process transactions. It's usable and intuitive. And it's agile to the changing needs of the clients. Cons While I’m very satisfied overall, I do wish the Performance and Compensation modules were more robust. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Paylocity Employee engagement focus, bundles, pricing, and truly the strength of every individual we've dealt with from pre-sales, sales, implementation, and continuing customer service support. Love the culture within Paylocity! Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) I've utilized Paylocity in 2 other organizations I've been with and have been quite impressed with the product and especially their customer service. I try to recommend and bring on the platform to any new employer I come in contact with. Review Source EM Erin M. People Operations Specialist Information Technology and Services Used the software for: 2+ years ### "All in one game changer!" February 26, 2026 5.0 We have continually added features in Paylocity and grown the system to our needs. Payroll is great, but also having expense reimbursement, spending account management, recruiting capabilities and COBRA all in one place as been a game changer for us! Pros Paylocity can handle and streamline all of our company's needs in one place. From recruiting, to training and through offboarding, Paylocity has supported our needs in every way. Cons During Benefits open enrollment the last two years, I have worked with a person (2) who has very little experience and it's been frustrating and time consuming. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Paylocity Easy to use and configure; could use the features we needed at the start and then add over time. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) To have more than just payroll, and be able to grow a system with our company. Review Source TL Tera L. HR Director Hospital & Health Care Used the software for: 2+ years ### "Definitely recommend Paylocity " February 26, 2026 5.0 Paylocity is very user friendly and always is updating their processes to better our use of the system Pros Ease of use and quick feedback and response from Paylocity when need of help. My favorite feature that I use is the Recruiting/Onboarding feature. Cons Not really a least, but I do get constant calls and messages saying they are locked out of Paylocity and they are having to reset their password. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity After viewing the system through my research, I liked the way their program looked online Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I wanted something more user friendly for HR as well as the staff. Review Source JW Julie W. Bookkeeper Education Management Used the software for: 1-2 years ### "Paylocity Review" February 26, 2026 4.0 Overall, we are happy we moved to Paylocity although the learning curve has been a little too steep. It is a constant learning process - learning things you didn't know Paylocity could do and also finding out its limitations. Pros We have saved a lot of time running Payroll. Customer service over the phone or by email is quite responsive. Integrations with other programs have worked well. Cons The onboarding process left us with a lot to learn by ourselves - by trial and error or research and contacting Customer Support. Also, when our agent sent in a ticket to another Paylocity department, it took a while for a response, which was often cryptic and sometimes didn't answer the original question. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Our school board made the decision and Paylocity is fuller-featured than QB Payroll. Review Source VR Verified Reviewer Senior Human Resource Manager Information Technology and Services Used the software for: 2+ years ### "Can be good depending on company size " February 12, 2026 2.0 I think it really depends on your need for an HRIS, for a simple smaller company it is great but for a bigger growing company nothing to really offer. Pros I think for a smaller under 200 person company it is good, but I think for anyone to scale or need for high financial need it is not great. Cons I think you can have a great Service Rep it can be great, but you are doing all aspects of Paylocity. They will not really help you they just send you a way to get the job done. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Needed a bigger system, and this system fit the need Review Source LR Loretta R. Civil Deputy - HR Department Government Relations Used the software for: 1-2 years ### "Paylocity HR & Payroll removes the stress from single person department!" February 12, 2026 4.0 Moving the department into 20th century has been excellent. The department as a whole is enjoying the platform and ease of use. Administration enjoys the reporting capability and the information that can be gathered so quickly. Pros After a full year using Payloicity, my role as one person HR department is easier. Customer support is excellent. Being able to answer employees questions regarding pay and leave is easier than using the old spreadsheet and DOS based payroll system. All the reports which have been set-up and the new options which I'm discovering make the job easier and more pleasant. Had been looking forward to retirement; but, may stay a few more years now. Thanks Paylocity! Cons Starting the process, as a one person department it was demanding to get regular task completed and give attention to needs of Paylocity team. I felt rushed and unheard. Now in year two, we are having to make corrections - not ideal; but, working the process. Set-up team was not as knowledgeable in governmental projects as we needed them to be - this did get corrected as we went along. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Able to answer our concerns regarding taxability more satisfactorily. Sales staff was more accessible. Integration with current system and other platforms we had in place were easier. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) They were not able to handle our employment tax situation. Either pension or social security is taken from employees' deductions, depending on their status. Bamboo could only handle one or the other. Review Source ET Erin T. HR Talent and Recruiting Specialist Real Estate Used the software for: 1-2 years ### "Honest mid-size company Paylocity review" February 13, 2026 3.0 Better than Paycor but unsatisfied. Overpromised and under delivered. It’s clunky and with limited app options employees rarely login unless to clock hours or submit PTO. Pros Ability for hourly team members to clock on and off on the mobile app and ability to limit this within a geofence to confirm they are on-site when they enter their hours. I also like being able to configure a personalized onboarding task list for new hires and that they can upload I9 documents directly in this pre-hire stage. I like the opportunity for team collaboration with community but the buy-in has been slow Cons That we were over promised on services and very limited app functions. Poor payroll functionality. Too much repetitive data input from HR for everything from onboarding integration with Employee Navigator to a simple promotion with pay change. Customer support was promised to be local and readily available but, apart from a few requests, has felt very disengaged and responses that items will be looked into have ended there. Reporting is not intuitive and each report I do pull I have to build from scratch. Other reports I’d like to have are reports I’ve been told my recommendations of improvements have been noted. It’s frustrating. For TEAM COLLABORATION I was excited that I could include a prehire personalized “about you” questionnaire that would be automatically shared with the future employees manager, but this doesn’t transfer as a separate item into the employee profile. So while managers can view it in onboarding, once they’re moved to hire it’s only in the summary which includes private info like direct deposit and I9 details and it’s not accessible to a direct manager. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Difficulty in reaching a live person when questions or issues arose. Also need for more comprehensive platform to sync employee training and performance, and end user ease of accessing employee information Review Source KD Kelly D. Director of Managed Services Payroll Management Consulting Used the software for: 2+ years ### "Paylocity is User Friendly" February 27, 2026 5.0 I find Paylocity to be extremely user friendly and easy to use. The support team always answers the phone, even of you cant reach your account Mgr immediately. The knowledge articles provide easy to read, step by step instructions. Communication is timely and supportive. Pros I find Paylocity is very easy to use and learn. Processing payroll is automated and integrated with lots of check and balances. The Preprocessing reports, especially the Comparison report is extremely helpful in ensuring quality assurance. Cons Creating custom reports can be tricky but the Report Writing team is very helpful. Sometimes you receive different answers from different service reps when there is a new feature, for example OB3. Finally, The Comparison report would have much more value if there was a comparison of hours, today's version only compares earnings. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity WFN was cost prohibitive and not as user friendly as Paylocity. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were interested in adding additional features that QB did not offer. Automation, compliance, integration, tax and HR were all included in one database. Review Source VR Verified Reviewer Corporate Finance Manager Logistics and Supply Chain Used the software for: 2+ years ### "Excellent software, still developing every day" February 27, 2026 5.0 Pros I like the ease of use for employees, managers, and admins. Paylocity has a great flow through the onboarding process, to everyday use, and special circumstances. We transitioned to Paylocity in 2022 and in the last 4 years the system, software, and mobile app have exceled through many updates. The nice part about these updates is that it's not just decision of Paylocity but they take the feedback from surveys done by clients and users. The system has saved us so much time in the field and in back office for payroll tracking and accurate payments. We have saw a large reduction in additional payroll costs due to paying accurately through Paylocity, compared to our old processor. Cons The only thing I don't like about the system is restriction of features when you are under a large TPA umbrella. We have 4 company entities, but we work through a TPA so our 3 companies fall under their umbrella. What this means is features like password resets, access to edit employee information, direct deposit updates, etc. we can not do ourselves. We have to send a request through them and then wait for their team to process that. I just feel an admin of a company ID should be able to reset anyone in that company and be able to control their own company fully. We just get told that to have that access then we would see all the other companies under that TPA. There has to be a way to change that. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Outdated system, no time tracking, confusing to use, data loss, had to use multiple systems instead of 1 like paylocity. Review Source VK Valerie K. Sr North America HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Sr North America HR Manager" February 26, 2026 3.0 Overall \[sensitive content hidden\] has been very helpful and willing to help coordinate communications between other modules. Pros The payroll system is pretty easy to you. I also like being able to create any type of report I need quick and easy. Cons the constant bugs we experience. Every day we have something that doesn't work in Paylocity. Currently its the benefits module. We also struggle with benefits and spending accounts working together. Each module runs very separately and doesn't communicate. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) Reason for choosing Paylocity I had a relationship with Cheryl Kutchers and she committed we would get excellent service. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not able to provide good customer service. When our payroll or hiring isn't working we need immediate support not wait a week. Review Source GE Gracie E. Specialist, Human Resources Hospitality Used the software for: 2+ years ### "3 Stars: Okay, Not Great" February 19, 2026 3.0 Frustrating, but good enough. It's unfortunate to give such a lukewarm review, especially when the platform has so much potential, but as-is, it's really just not excellent. Pros Overall it's pretty customizable, so we can create different access levels for all relevant contributors and paylocity doesn't limit the number of contributors you can have. Additionally, some of the modules (performance, recognition, etc.) are pretty intuitive! Cons Customer support is extremely hit-or-miss, and honestly mostly miss in our experience. Additionally, there are a ton of limitations that really haven't been addressed in the 3 years since our company switched to paylocity. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Hindered by the limited features of Trinet software Review Source JR Janet R. Payroll Director Education Management Used the software for: 2+ years ### "Employee centered Platform " February 26, 2026 5.0 From a payroll leadership perspective, I appreciate the system’s integration between payroll, HR, and time & labor. That connectivity reduces manual processes, improves data accuracy, and strengthens audit controls, which are critical at scale. The platform is also user-friendly, which is excellent for staff at different levels. Pros I am especially impressed by how the Paylocity platform integrates payroll with HR, benefits, and workforce management. From a director-level perspective, that level of integration allows for stronger data integrity, better reporting, and more strategic insights for clients. There is also great customer support and ease of use. Cons One area that could be improved in Paylocity is the customization of reporting. Sometimes generating highly specific reports requires extra steps or workarounds. That said, it helped me develop stronger problem-solving skills. Review Source MR Michelle R. PLANT MANAGER HUMAN RESOURCE Mechanical or Industrial Engineering Used the software for: 2+ years ### "Payroll designed with ease." February 26, 2026 5.0 The support is live and in real time. Pricing is great. User-friendly for admin and employees. It allows everyone in the company to stay connected. I like how at the bottom of time cards you can instantly see benefit balances. Paylocity is constantly making changes for optimal use that employees find themselves doing it with ease. I have a lot less traffic in my office because of their platform. Pros Anytime I have an issue, I can just pick up the phone and get a live representative to immediately help me remedy my problem(s). Cons After leaving work, Realizing, I had forgot to submit payroll again. I have had to turn around and go back to work so I can submit from my desktop. The mobile app does not allow us to perform that function. The other thing that is somewhat cumbersome is pulling reports. It works for very simple reports, but anything beyond simple requires a call to Paylocity for help. Would like to see more user friendly. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Price was a huge factor. The other thing that sold us was the platform for the employees. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price was a huge factor. The other thing that sold us was the platform for the employees. Review Source LN Laura N. Firm Administrator Law Practice Used the software for: 2+ years ### "Paylocity is a good choice." February 26, 2026 4.0 Paylocity is easy to use for both the employees and administrators. Their representatives are friendly and the cost fits within our budget. Pros Paylocity provides the same services as ADP which we used for decades and is much less expensive which works for us as we have under 50 employees. Cons We are a small group (under 50 employees). When I call Paylocity for help I'm given a team member that at least half the time cannot answer my question and they have to put in a service ticket for help. It can sometimes take months to resolve an issue especially if it is related to any tax issue. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The costs were relatively the same but the Paylocity sales team's presentation was the one most clearly aligned to what we were looking for. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was the main driving force in switching companies. We looked at many options before deciding on Paylocitgy. Review Source KW Korinne W. Director of HR and Asst Practice Administrator Medical Practice Used the software for: 2+ years ### "A VERY Satisfied Customer!!" February 26, 2026 5.0 I have used 3 other HR Platforms prior to finding Paylocity and I will NEVER use another. Their customer service is A++, very knowledgeable with prompt attention to any matter. One important aspect of having a company like Paylocity is "trust", I have a lot of trust in the company as a whole. They stand behind their product. I have been with Paylocity for 5 years and continue to be a satisfied customer. They continue to add features across all areas ie: Payroll, HR, Community etc. I would highly recommend Paylocity! Pros Paylocity's customer service is excellent. All representatives are very knowledgeable and well trained. If I call with a question or send an email it is promptly addressed. I love their new streamlined Payroll process. It is user friendly and they have a variety of integrations available. Paylocity also has a wide range of reports that you can run or customize. Time and Labor serves our 3 office locations well and is easy to use and integrate into Payroll. Cons I am 100% satisfied with the features I use though Paylocity. I do not have the need to utilize some of the modules like workflows, performance or recruiting, so I cannot give an intelligible review on those modules. Personally, I do not have any cons to list for what I use Paylocity for, they meet all of our needs and more! Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paylocity Once I spoke with Paylocity, I made the decision to switch right then and there. Great Sales rep! Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Initially, I never LOVED the product of Complete Payroll, it was always lacking on HR end. BUT what made me really leave BambooHR was that THEY made an error when they put us on a monthly tax schedule vs bi weekly and it cost us $10k in penalties. They did not take ownership of their mistake even though their representatives initials were logged as having entered the information. At that point, I lost confidence and trust in them. We did stay with them for some time, but that experience soured how I felt about working with them. Review Source JS Jennifer S. Sr. Human Resources Generalist Medical Practice Used the software for: 1-2 years ### "Paylocity Service" February 26, 2026 4.0 Moving to Paylocity has helped us as were are in a rapid growth stage with a company set that has added additional companies since implementation. We are adding more in the near future. Paylocity fills the void that our PEO could not. Pros Customer support is easy to contact by phone, and receiving follow up emails confirms issues have been resolved Cons There are features that are not in use because of our own company permission restrictions. During implementation we were excited about the capability and did not consider having to give supervisors certain access Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Service, price and functionality. Paylocity offered unique customization that fit our growing needs Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) Unable to support company growth, integration and customization limitations Review Source DR Dianne R. Human Resources Manager Banking Used the software for: 2+ years ### "Thumbs Up - Definitely worth the investment!" January 30, 2026 5.0 Overall experience has been positive. Every HRIS has its pain points, but I would recommend Paylocity with no hesitation. Pros Overall ease of use. If you take advantage of their other offerings - Benefits Enrollment, Compensation, Performance Management, Employee onboarding, posting HR Events, to name a few - it is like a one-stop shop. Customer Support Teams have improved over the past 12 months with their knowledge of the product. Cons More flexibility with the Compensation module, where we can create our own compensation statement. There is minimal flexibility. Also we have a vendor management program that requires us to get documents, for example, Certificates of Insurance. It can take me weeks to regain access causing much unneeded frustration. Alternatives considered [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Loved all of the features and add ons that were offered. Customer Service references rated very high. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.