---
title: "Page 2 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 2 - Is Paylocity the right Performance Management System solution for you? Explore 1932 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/86714/WebPay/reviews/?page=2"
page_type: "reviews"
language: "en"
---

Paylocity

4.3 (1932)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 17th, 2026

# Page 2 - Reviews of Paylocity

## Showing most helpful reviews

Showing 26-50 of 1932 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Angela S.  
Human Resources Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paylocity review"

August 17, 2026

4.0

Paylocity is overall easy to use and customizable. There are many tutorials online to help with figuring out new features and making the most out of the platform.

Pros

I enjoy how customizable that Paylocity it and it is user friendly for our staff. We hardly have glitches with the system on the employee side.

Cons

I wish that there was an option for admin accounts to make changes on the backend of our system without having to call our account manager.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor switched companies and they were no longer able to saisfy our needs.

Review Source

AL

Anthony L.  
Director of Human Resources  
Government Relations  
Used the software for: 2+ years

### "Paylocity will meet your needs i'm sure of it!"

August 5, 2026

5.0

I have not had any issues with Paylocity, customer service, or the use of system. Adoption of the time and labor by our staff was 100% with the help from Tim, our implementation specialist, he was AMAZING and made implementation from paper time sheets to the app/desktop time and labor system super easy!

Pros

Paylocity is so easy to use, but complex enough to meet the needs of our governmental payroll. It also allows us to track specific hours worked in unique on-call situations, with the time and labor feature of the system. We also have a variety of overtime pay categories, and those are easy for our staff to clock in and out into those. The amount we pay for services for Paylocity far outweighs the benefits of the system. Customer services is always just an email away with quick response and troubleshooting for any issue we have.

Cons

Paylocity meets our needs in every way. We hope to explore the other modules as budget allows in the future so that we can maximize the entire employee experience.

Review Source

KB

Kathryn B.  
Director of AdminHR  
Restaurants  
Used the software for: 2+ years

### "Solid technology for HCM and payroll"

August 5, 2026

5.0

Overall it is a great experience. As an HR of 1 and a half this system provides most of the lift we need to manage our 300+ employees.

Pros

Value and technology. Paylocity has a full HCM that can be tailored to any companies individual needs.

Cons

I do struggle with the service at times. Many times they are great but sometimes I run into no follow up and some tax account issues.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/)

Reason for choosing Paylocity

The all-in-one options as well as price point.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP did not offer what we needed. Paylocity offers an all-in-one place.

Review Source

LH

Lauri H.  
HR Lead  
Staffing and Recruiting  
Used the software for: 2+ years

### "Paylocity Review"

August 7, 2026

4.0

We are overall happy with Paylocity. Most issues can be resolved perfectly. And given time, all issues are resolved to our satisfaction.

Pros

No question that Paylocity knows payroll in and out. We have never had a payroll issue that could not be resolved. The customer service for our payroll questions has improved quite a bit over the last few years, improving our perception of customer services. Most CS personnel can get to the problem and get you answers.

Cons

State and local payroll tax information & issues has been problematic. We are in multiple states and still struggle with knowing whether the employee's state and local taxes are set up correctly. Paylocity is quick to claim that it is up to us to know what we should set up for each employee, but additional guidance and knowledge from Paylocity is key. The "knowledge base" is getting better and better. But more customer service in this area is needed. Plus, there is no direct contact with the tax department, which can mean addition time to figure out solutions. Some quarterly reporting issues can take time as well, sometimes resulting in late fees which I think could be resolved more quickly to avoid this from happening.

Review Source

Adan L.  
Human Resources Process Engineer  
Hospital & Health Care  
Used the software for: 2+ years

### "Paylocity: HRIS Hero or Villain?"

August 12, 2026

4.0

The software is good and it delivers what it promises 90% of the time. It is better than other hype HRIS systems out there but the evaluation of the modules needed is important so you don't overpay.

Pros

The HR module is awesome. It tracks employee information, time card management and payment history accurately which gives confidence to make it the single source of truth. The new UI/UX helps the navigation to be more smooth.

Cons

Turnaround times for customer support and communication from their team can be worked on. The account manager doesn't do touchpoints and we are the ones that normally have to hunt em down.

Alternatives considered

[Deel](https://www.capterra.com/p/205015/Deel/)

Reason for choosing Paylocity

Pricing and implementation efforts were what determined why I greenlit Paylocity.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Paycom is just bad. Cx support is not functional and once you sign the contract with em you're just a number until renewal

Review Source

Ryan M.  
CFO  
Automotive  
Used the software for: 2+ years

### "Great product "

August 5, 2026

5.0

It has been great many people like to help us and offer us things to help our company grow and be safe for all.

Pros

The paylocity sales person \[sensitive content hidden\] has been with us since the beginning and we keep in contact with him about new products or expanding our company and he is a great piece to why we are using them. There is a lot of support to go to for topics which helps win situations that you may get into

Cons

The phone support at times could be 30 minute plus hold times which in a situation feels like forever. More rebust API to use for thirdparty tools

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Price was the main reason and features that the product had

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Needed a product that could handle multistate tax better and our different compensation structure

Review Source

KV

Katie V.  
HR Manager  
Automotive  
Used the software for: 1-2 years

### "A Great HRIS for Small - Midsized Companies "

July 21, 2026

4.0

It's been a pretty good experience with Paylocity. There have been times that they seriously have dropped the ball with customer service, but then make up for it by added support, discounts, etc.

Pros

Paylocity is a super affordable platform to use as an HRIS. It's relatively easy to use (with training) and does a good job as a payroll system. We have a solid customer service representative that has helped us navigate the platform and set up things in a way that fits our organization!

Cons

What's great is also what is overwhelming. It's such a customizable system that sometimes it can be hard to figure out what you need and which "lever" to pull to make changes across the system. Also, sometimes the Time and Labor module doesn't sync well with the HR and Payroll system. There can be a lag or even a disconnect sometimes!

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Paylocity had so many more options for customizing that I really enjoyed. It also had a solid customer service base that could execute quickly if I applied pressure.

Review Source

Crystal B.  
CHRO  
Banking  
Used the software for: 2+ years

### "Consistent Innovation, Reliable Support, Real Results"

August 10, 2026

5.0

Our overall experience with Paylocity has been extremely positive. We have partnered with Paylocity for nearly 10 years, and throughout that time they have helped us streamline processes, improve efficiencies, and create a better experience for both HR and employees. The platform has allowed us to move away from time-consuming manual processes, particularly in onboarding, where new hires can now complete necessary paperwork before their first day on the job. What stands out most is that Paylocity has consistently delivered on the commitments made during the sales process. The functionality, enhancements, and efficiencies we were promised became a reality, and the platform continues to evolve with new features and capabilities. Customer support has also been a strong point of the partnership. When issues arise or questions need to be addressed, the support team is responsive, knowledgeable, and genuinely invested in helping us find solutions. Having access to reliable support gives us confidence that we are not just purchasing software, but partnering with a company that is committed to our success. Overall, Paylocity has been a trusted partner that has helped us modernize our HR operations while providing the tools and support needed to grow and adapt over time.

Pros

We have been with Paylocity for almost 10 years, and the platform has helped us significantly streamline our HR processes. One of the biggest improvements has been onboarding. We no longer spend an employee's first day completing stacks of paperwork because new hires can complete the onboarding process before they ever walk through our doors. What has impressed me most is that Paylocity delivered on the commitments made during the sales process. The features and efficiencies they demonstrated have come to fruition, and the system has consistently evolved to meet our needs. Over the years, Paylocity has become an important partner in helping us create a more efficient and employee-friendly HR experience.

Cons

At this time, my only significant criticism is that Paylocity discontinued its in-person client conferences following COVID. I always found those events to be a worthwhile investment of both time and money because they provided valuable networking opportunities, hands-on learning, and direct access to Paylocity experts and other clients. While the virtual conferences offer useful content, they simply do not deliver the same level of engagement, collaboration, or relationship-building that comes from meeting in person.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Just more impressed with what we say at that time.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The system was clunky, and I could not customize reports.

Review Source

LM

Lisa M.  
HR Director  
Biotechnology  
Used the software for: 2+ years

### "Paylocity makes work easier"

August 6, 2026

5.0

Fantastic. We've been with Paylocity since it's early years and it's continued to get better with more modules that we can elect or not, depending on our needs.

Pros

Love that I can call a speak to live person, who is well-trained, that will help resolve the issue immediately. Paylocity continues to be adaptable to our changing business needs at a price point that doesn't break the bank.

Cons

The only con is that company units we have inactivated, require some difficulty to access their records. We have to request reports from Paylocity for old companies. Luckily, that doesn't happen often.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Paylocity offered more functions and flexibility at a better price.

Switched from

[prima:Time](https://www.capterra.com/p/131927/primaERP-Time-Tracking/)

We wanted to move to a cloud-based software.

Review Source

VR

Verified Reviewer  
Manager  
Machinery  
Used the software for: 2+ years

### "Good Features - Clunky Execution"

August 3, 2026

3.0

6 or 7 out of 10. While the features are good, they aren't integrated, so it's clunky. And getting anyone to help you on the service team is a lesson in patience. And they will pass you off to several other departments saying "That's benefits, that's time and labor, that's learning," etc.

Pros

There are a lot of features within the system and it's nice to have one site to go to for all of them.

Cons

All the great features are not integrated with another so it's a lot of piece meal, duplication and not quite knowing if you've entered or changed things everywhere you need to.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Paylocity promised better customer service

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Customer service needs were not being met

Review Source

RD

Ronda D.  
HR and Payroll Manager  
Real Estate  
Used the software for: 2+ years

### "Paylocity review"

August 5, 2026

3.0

Overall, I have learned to navigate the bumps in Paylocity and have become accustomed to searching the help menu if I have trouble.

Pros

Some features are easier to use than others. Time & Labor module is fairly easy to use overall. Updates to some modules have helped increase user friendliness, but not much.

Cons

The Performance module is clunky. The PTO balance tracking is confusing. Overall, Paylocity is not extremely user friendly. Reaching out for help via email or chat rarely resolves issues in a timely manner. If you call, you never get the same person twice. A dedicated person on our account would be great!

Review Source

TR

Torrey R.  
Administrative Assisant to the HR Director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "My Review of Paylocity"

August 5, 2026

4.0

Fairly positive experience. I recommend Paylocity due to its many benefits, user-friendly features, and ability to assist in the HR processes more efficiently.

Pros

Paylocity offers an intuitive, all in one HR platform that helps with payroll, onboarding, self-service, automation, and compliance tools, improving efficiency and the employee experience.

Cons

A drawback of Paylocity is the status change process, which could be improved. Updating an employee’s status requires completing three separate steps, making the process time-consuming and less efficient.

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

Reason for choosing Paylocity

It was a more modern system. Insperity was very antiquated.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Inaccurate reporting, poor customer service, and pricing.

Review Source

BR

Brian R.  
Human Resource  
Wholesale  
Used the software for: 2+ years

### "Feedback on Paylocity"

August 6, 2026

4.0

Painful at times getting functions and features to work, ongoing issues unable to be resolved with Android devices, constant issues with processing due to added or moved features

Pros

Ease of navigation with timekeeping, app is decent for Iphone software does offer alot of features many do not apply to us

Cons

Turn over on the back end, inconsistent knowledge base, struggle to get answers once issue is sent up the ladder

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Ability to meet company needs at the time

Switched from

[SOLIXCloud ECS](https://www.capterra.com/p/217243/SOLIXCloud-ECS/)

Adaptation of more digital technology and modernness

Review Source

AP

Ashley P.  
HR Manager  
Maritime  
Used the software for: 2+ years

### "Powerful HRIS and Payroll Platform, But Support and Add-Ons Fell Short"

June 10, 2026

4.0

Overall, Paylocity is a strong HRIS and payroll platform with excellent functionality, reporting, and scalability. However, organizations should carefully evaluate add-on products and be prepared for potential challenges with customer support. The core platform delivered value, but the support experience and ancillary services prevented us from realizing the full benefits we expected.

Pros

Paylocity is a comprehensive HRIS and payroll platform that offers a wide range of functionality across the employee lifecycle. One of its greatest strengths is scalability. Organizations can manage payroll, benefits, time and labor, recruiting, performance management, and employee engagement within a single ecosystem. The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce administrative burdens.

Cons

Where my experience became frustrating was with customer support and some of the additional products sold as part of the Paylocity ecosystem. We frequently received inconsistent or incorrect guidance from support representatives, which occasionally resulted in costly mistakes and required additional time to resolve. The revolving-door nature of support contacts also made it difficult to establish continuity and build confidence in the advice being provided. I was also disappointed by several add-on products that were represented as seamlessly integrated but did not function as expected in practice. For example, we selected Paylocity's COBRA administration solution with the expectation that it would automate processes and reduce administrative effort. Instead, we encountered significant manual workarounds that diminished the value of the product and largely defeated the purpose of implementing it. Similarly, after transitioning to Paylocity's HSA/FSA administration services, employees expressed considerable frustration with the account setup process and ongoing account access.

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

The sales team did a good job selling us that Paylocity was a better fit for us being a small company (less than 50 emp) on the grow with its scalability.

Review Source

SB

Stephen B.  
CFO  
Construction  
Used the software for: 2+ years

### "Absolutely Phenomenal!!!!!"

April 24, 2026

4.0

This review is very positive so I would say positive. Something unique is our dedicated client reps were open to discussing upcoming changes in the software and what was coming down the pipe and were always asking for feedback so as a user you always had a sense of buy in on both sides.

Pros

Wow this is a tough one because I have been an ardent supporter and proponent of Paylocity for many years now. The technology, UI, robust set up and the customer set up and support are absolutely outstanding. If you've gotten to a point in your business and HR needs where you've outgrown the smaller options this is hands down the top pick.

Cons

It's difficult to point to anything because any small issues we had such as setting up complex codes or changing GL ledger formats were really self induced or normal change management issues that arise. The support team and our dedicated client reps were always there to bounce ideas off and talk through best practices or what they've seen other clients do in similar situations when you got an odd ball issue.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Client rep experience and consultative approach to the platform and our needs. Used Paycom at another firm and glad we did not go with them.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Prior platform worked well but did not have all the features needed for a 50+ growing business.

Review Source

Mike B.  
HR Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "No headaches with Paylocity. "

August 5, 2026

5.0

Overall, the experience with Paylocity has been wonderful for time tracking, banking, and money management on both the employer and employee sides.

Pros

Paylocity is a great product for our organization's size. We get to choose which features suit us best, which gives us the best value for money spent on our HRIS as a whole. The customer support is great. I generally reach out via email, but customer support is available by phone as well.

Cons

The only cons for the system are knowing how to look up information in the knowledge base. However, that has even gotten easier with the AI functionality recently added.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

The organization wanted a platform that could handle more tasks other than just payroll.

Review Source

NW

Nicole W.  
Human Resources Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paylocity Customer Support and Feature Access"

May 18, 2026

4.0

Pros

There are many things that I like about Paylocity including the beginning of how helpful their team was when we did implementation to our everyday questions we have with using the platform. We have been using it for two years now and questions still come up.

Cons

The one thing that I dislike about the platform is the customization doesn't seem to be there. We are a unique company, and it would be nice if we were able to customize certain things within the system.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Price features that were offered, and the customer service we received.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

We did not have a good experience with Paycor - customer service, system features, etc.

Review Source

DG

Dina G.  
Human Resources  
Machinery  
Used the software for: 2+ years

### "Love my Paylocity"

August 7, 2026

5.0

Our overall experience is wonderful! We get answers fairly quick by our Rep and have learned how to use other modules such as the Performance and Compensation model to help our Supervisors create reviews and pay increases with ease.

Pros

Paylocity helped streamline our processes with tracking PTO, Time and Labor, and processing Payroll! We have saved hours of manual tracking to having all our processes electronic through Paylocity.

Cons

The benefit module needs updating. There are too many limitations with the EDI feed excluding terminated employees from the file feed. It creates billing errors and takes months to get it fixed.

Review Source

RB

Rita B.  
HR Exec. Adm.  
Construction  
Used the software for: 1-2 years

### "HR/Exec. Admin."

August 5, 2026

5.0

At first it was great. We always were connected with a person that was easily understood. Now it is hit or miss. Sometimes I get someone when I call in with a heavy accent and is sometimes hard to understand.

Pros

User Friendly not only for the Administrators in the office, but for the employees in the field. The timecard clock in is normally easy for the field.

Cons

I do not like that the admins cannot see the same thing as the employees see on the phones. I also wish there was an easier way to have the employees that clock in located when they clock in to be sent to an Administrator viz text with a time stamp or something without the employee having knowledge they are being tracked.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Seemed more user friendly and was guaranteed to have someone on call at all times.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was terrible and really did not offer personal attention to our needs for our employees and/or our administrators.

Review Source

CW

Colleen W.  
Accounting and HR Manager  
Machinery  
Used the software for: 2+ years

### "A Huge Improvement in Data"

August 5, 2026

5.0

They have been a huge improvement over our prior payroll company. You can always get an answer quickly by calling in to the customer help line. But, they give you access to all the documents on how to do things so you can also quickly get self-help answers any time of the day or night.

Pros

The implementation process went flawlessly. From the start, we were able to get reports for payroll data that we did not get from our prior company.

Cons

With our previous vendor, to get anything resolved, you had to call in to a customer help line. Paylocity does have that option, but encourages you to use their help articles to do it yourself. At first, I didn't like that. But now, I can see the advantages of doing things myself and not relying on an agent to help. I work odd hours and have all the help articles at my fingertips for each access. It has made me a more robust user of the software.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The costs of ADP continued to rise without value added products.

Review Source

BA

Bernice A.  
Director of People Services  
Hospital & Health Care  
Used the software for: 2+ years

### "All in one solution! "

August 5, 2026

5.0

They have been very responsive to our requests and growing with our needs. We have a fantastic account manager that knows the system really well and solves are issues quickly and with good communication.

Pros

Paylocity is a great all in one place solution - allowing us to manage the entire employee experience in one platform which reduces admin training and burden.

Cons

Sometimes the interaction between the module sections can be overwhelming to ensure that everything is set up correctly.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Ability to integrate with outside vendors, employee experience.

Review Source

SC

Susie C.  
HR Manager  
Retail  
Used the software for: 2+ years

### "Easy to use HRIS "

February 26, 2026

5.0

It's been pretty good. Problems were sorted out in a timely manner. When we wanted to make changes, it was a pretty straightforward process.

Pros

Overall, it's pretty easy to use. I like the performance management module. It makes it convenient for managers to track relevant conversations with their team.

Cons

1\. Reporting. I can't always get what I need in one report. It's fiddly to try to customize a report. 2. Requesting time off function. It always defaults to Sat/Sun as an assumed day off, which isn't so in the retail/grocery business. It causes confusion for staff.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Paylocity

Price and features. We weren't looking for a bloated with features system. We wanted something user friendly with streamlined features we would actually use.

Switched from

[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/)

Our current timekeeping system was at end of life. Of the systems we looked at, Paylocity seemed to be the best choice for our smaller business.

Review Source

CG

Carol G.  
Director Human Resources  
Construction  
Used the software for: 2+ years

### "Very pleased with switching to Paylocity"

February 26, 2026

5.0

What Paylocity offers is great. Every Paylocity employee we have worked with is very nice. My only complaint is our main contact seems to change frequently.

Pros

The ease of everything being in one place. It's not just payroll, it is training, recruiting and expense reports. We can use it on a desktop or on our phones. The mobile app is great for our employees who are on the road most of the time.

Cons

Sometimes as an administrator it is not as intuitive as I would like. Some features I don't use all the time. When I do have to use it, I have to re-educate myself on how to do it.

Alternatives considered

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

The ease of use, the features and benefits, the transition, support and future options/add ons.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The lack of features, the lack of support, it was old and not easy to use. It did not have all the features we wanted. The customer service was not good, didn't seem to care. The caring and attention came after we left!

Review Source

LJ

Lisa J.  
HR Manager  
Computer Software  
Used the software for: 2+ years

### "Lots of Integrations & Modules-Time Saver!"

February 26, 2026

5.0

Overall, really happy with Paylocity- it is user friendly, both from an Adminstrator perspective and as an employee, that makes training a breeze. Plus, having the knowledge base and the customer hub makes it easier to find answers and request help if needed.

Pros

We love all the integrations that work within Paylocity that helps automate recruiting, ATS, onboarding, benefits/open enrollment, payroll, and more for having in one system. Plus, the feeds it can do for sending employee data to benefit sites, our 401k. We are exploring more features to add on to further help our HR/Payroll team be more efficient.

Cons

Wish some more features were included with the cost per employee invoicing of utilizing a lot of Paylocity like we are now. We want to add on Survey, Learn, and other modules to house even more under one roof but it comes with a cost, which we cannot take on all at once and have to budget for.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

Loved the integrations and scalability of programs that Paylocity could offer

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Loved the integrations and scalability of programs that Paylocity could offer and the price point was better at the time than ADP

Review Source

SD

Sissie D.  
Director of HR  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Three Times In, and Paylocity Still Impresses"

February 26, 2026

5.0

This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple, and accessible for everyone else. Paylocity also consistently enhances its platform in meaningful ways. Most importantly, I’ve always experienced a genuine ‘people‑first’ culture in how you support and care for your employees.

Pros

I love the philosophy behind everything you do about your product and services. It aligns well with ours. It's designed to support human decisions, not just process transactions. It's usable and intuitive. And it's agile to the changing needs of the clients.

Cons

While I’m very satisfied overall, I do wish the Performance and Compensation modules were more robust.

Alternatives considered

[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[TriNet](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Paylocity

Employee engagement focus, bundles, pricing, and truly the strength of every individual we've dealt with from pre-sales, sales, implementation, and continuing customer service support. Love the culture within Paylocity!

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

I've utilized Paylocity in 2 other organizations I've been with and have been quite impressed with the product and especially their customer service. I try to recommend and bring on the platform to any new employer I come in contact with.

Review Source

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Talk to a Capterra advisor for free and get results within 15 minutes.