# Page 21 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 21 - Reviews of Paylocity

## Showing most helpful reviews

Showing 501-525 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Stephanie S.  
Bookkeeper  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paylocity Successful Transfer"

October 9, 2025

5.0

My overall experience has been positive. It was extremely difficult to learn but once I reached out there were several departments to help.

Pros

The call in formatting. Being in accounting I can get someone for what I need to answer my specific questions. I also believe Paylocity is very affordable and doesn't try to over promise and under deliver.

Cons

Probably the onboarding phase. The onboarding was difficult because we were missing some of the guidance from the payroll professionals.

Review Source

PM

Patricia M.  
Chief Human Resource Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great partnership"

November 21, 2025

5.0

Overall a good experience. When I get in touch with a service rep, they are always very helpful. I prefer handling the issue immediately and they are always very helpful.

Pros

What I like most about Paylocity is its ease of use. We have been a customer for over 12 years. We value the partnership with Paylocity

Cons

I do not have any complaints at this time except for employee banks of time are sometimes off. Also sometimes I will type in an employee search, click on the name I want and it brings me to a totally different employee.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paylocity was a better option for the National Association of Boards of Pharmacy

Review Source

AA

Angie A.  
Exercise Support Manager  
Government Relations  
Used the software for: 1-2 years

### "Love Hate Relationship"

September 29, 2025

4.0

My overall experience with Paylocity is neutral. I feel that Paylocity will keep updating and improving features - making it more effective.

Pros

Paylocity is user friendly! I like the ease of use, features, updates that improve efficiency and productivity.

Cons

I dislike the tech glitches and long hold times to troubleshoot problems. Specifically, I created a workflow that required approval, with myself being the approver, and there were several completed workflow tasks that I approved but would not show as complete and stayed in Approvals.

Review Source

TH

Tanya H.  
HR Manager  
Consumer Goods  
Used the software for: 2+ years

### "I'm very happy with Paylocity"

November 6, 2025

4.0

My overall experience is a good one. I love how quickly things update when they are done in time and attendance and flow to HR and payroll.

Pros

I find Paylocity very easy to use and when I call for help with customer service it's always a good experience and I get my questions answered.

Cons

They are several ways in which some things can be done and this makes it confusing on which steps to take some of the time.

Review Source

JM

Janelle M.  
Payroll  
Mining & Metals  
Used the software for: 1-2 years

### "Ease of Use"

November 21, 2025

5.0

Overall the experience has been positive for management and staff alike. We are continually finding new and improved uses for Paylocity.

Pros

The ease of use with Paylocity is unlike any other HR & Payroll application that I have used. Employees are also able to utilize the App easily. Customer support is always available and able to answer any question I have.

Cons

The way the time rounds for compensation is sometimes confusing to employees. They don't understand how coming in 6:01 and out at 3:01 does not equal 9 hours.

Review Source

MR

Monica R.  
Controller  
Financial Services  
Used the software for: 2+ years

### "Effective Payroll and HR Tool"

November 7, 2025

5.0

’ve used Paylocity for 10 years in three different companies, and overall, it has been a great tool for managing payroll and HR functions. The system is comprehensive and dependable, though some areas can be a bit complex to navigate. With time and familiarity, it works very efficiently.

Pros

I like how easy it is to use and how everything from payroll to time-off requests is all in one system.

Cons

Some features can be a little complex to navigate at first, and a few reports require customization, but overall the system works well once you’re familiar with it.

Review Source

JB

Jonathan B.  
Operations and HR Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paylocity Review from an HR Analyst "

October 9, 2025

4.0

My overall experience with Paylocity has been decent. I would say that I wish there was more support and that I had a stronger relationship with our account manager. We are trying to utilize the program and want to be able to use everything we are paying for.

Pros

I do enjoy the simplicity of Paylocity's HRIS system; it is easy to navigate when it comes to the performance, HR/Payroll, and self service portal.

Cons

I'm not a huge fan of the app since it feels like there is a limited amount of things you can do on it. Additionally, it feels like I would need to go on my desktop to view a lot of things.

Review Source

JG

Jena G.  
Payroll Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Review by JG"

October 9, 2025

5.0

Pros

It's an intuitive program, easy for all users. It's always being updated with new products coming out. As well, new product release is communicated effectively.

Cons

Inability to edit GL mapping myself as we constantly have changes to our structure. It would be amazing if we could map it/change it ourselves rather than having to go through the GL team each time.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Mainly the Pricing and the look & feel of the product

Review Source

BJ

Brittany J.  
HR and Payroll Coordinator  
Medical Devices  
Used the software for: 2+ years

### "Decent, but could be better"

November 21, 2025

3.0

Not enough training on new things, or access to things. Performance reviews are not visible to upper management; only the Supervisor and Reviewer would be great if high-ups could also see and comment on the performance review.

Pros

Surveys, HSA and FSA, and COBRA integration are nice. I like that Paylocity offers reliable payroll tools and convenient features that help streamline everyday HR tasks.

Cons

What I like least about Paylocity is that functions and menus change too often, and when these updates occur, not all company configurations migrate correctly, which creates unnecessary confusion and extra work.

Review Source

NO

Noely O.  
Recruiting and payroll specialist  
Construction  
Used the software for: 2+ years

### "I really enjoy paylocity"

September 25, 2025

5.0

Overall I think its reliable and it has a lot of great feature for organizations and for staff members.

Pros

They have great customer support. They reach out within a reasonable timeframe to answer any questions you have. I work with payroll and I personally love how user friendly it is.

Cons

Sometimes as they ugrade the sytem and views it takes a while to get used to them moving a certain tab or other but nothing too crazy.

Review Source

VB

Valery B.  
HR Clerk  
Utilities  
Used the software for: 6-12 months

### "My Thoughts on Paylocity"

October 10, 2025

5.0

Overall Paylocity came to make my life easier, we do not have any more paper files. The recruiting portion of Paylocity has made it easier to keep track of applicants

Pros

That it makes it easy to track and manage employee files, the different available options they have makes my day to day tasks so much easier.

Cons

The way that the time off balance are displayed, we are still getting used to it. The available time to request versus the balance they actually have its what confuses me a little.

Switched from

[Extensis Connect](https://www.capterra.com/p/10017560/Extensis-Connect/)

This system had more features that our supervisors were requesting for their daily tasks

Review Source

CG

Cheyanne G.  
HR Assistant  
Construction  
Used the software for: 1-2 years

### "One Stop Shop"

November 6, 2025

4.0

Pros

Accessibility to everything, it is a one stop shop resource for management and employees. The rewards & recognition is amazing. I love seeing employees give each other "kudos."

Cons

Time off totals sometimes are finicky. I also wish that the reports were more customizable. And also, would like to assign more than one reviewer.

Review Source

KW

Kristine W.  
Human Resource Manager  
Banking  
Used the software for: 1-2 years

### "Great Value for your business"

November 24, 2025

5.0

Pros

After reviewing other HRIS systems, it was an easy choice to pick Paylocity. You get a lot for your money and service has been good.

Cons

While I have a lot of good things to say, I would like to see easy links to fill out information if I'm missing something. (ie position, I wish it would take me there to fill out).

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

the recruiting function was awful and it was difficult to communicate with candidates

Review Source

SR

Susan R.  
Payroll Administrator  
Education Management  
Used the software for: 1-2 years

### "Functionality"

February 18, 2026

4.0

Generally speaking, Paylocity is a good program, though it is not very intuitive. The connection between payroll and HR is missing something once everything is set up.

Pros

Payroll is relatively straight-forward and easy to process. The Service Reps are helpful and easy to talk with.

Cons

The disconnect between payroll, deductions, benefits, etc. is frustrating and difficult at times. Also, implementation was a bust.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

New HR Director wanted to have a new system.

Review Source

CM

Carrie M.  
AVP, Human Resources Officer  
Banking  
Used the software for: 1-2 years

### "Easy to use!"

February 26, 2026

4.0

Good, I do like Paylocity. It is easy to navigate and find what you are looking for. Our employees find it easy to navigate as well.

Pros

I love the interface, Paylocity is easy to navigate and find what you are looking for. Paylocity offers everything you need for a payroll company.

Cons

Some of the functions are not available consistently, multiple times a week we will get error messages with portions of Paylocity not working. I also wish the Recruiting platform was more robust with additional options to post jobs to other websites without additional costs.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

We went through a merger and the bank we merged with was using Paylocity.

Review Source

SA

Siara A.  
Employee Relations Manager  
Hospitality  
Used the software for: 6-12 months

### "Simplistic Approach to HRIS"

November 21, 2025

3.0

It gets the job done and has some good qualities. There is definitely room to make certain areas better or build out a bit more, but a good HRIS for small organizations.

Pros

Takes a very simplistic approach which can be helpful when administrative responsibilities can bog you down.

Cons

At times I wish it were easier for admins to configure certain aspects. Setup isn't as intuitive as other HRIS I've used in the past, but can be done if you work with the right Paylocity rep. Additionally, overall client servicing could be better. I can never reach my account manager by phone, and depending on which client service rep you receive answers can vary.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

Company bought out Paytime - former product used.

Review Source

dR

devon R.  
VP Associate Care  
Banking  
Used the software for: 2+ years

### "Easy to use"

November 6, 2025

5.0

Overall, I do like Paylocity over other systems I've used in the past. It's easy to use and we can make our own adjustments so it works for us and our needs.

Pros

I like how the system is easy to use and navigate. It looks clean and is easy to train others on how to use it.

Cons

Sometimes tickets may take a bit too long to get resolved. Customer service is willing to help but sometimes the backend may take longer than I think it should.

Review Source

AS

Ariel S.  
Benefits Coordinator  
Staffing and Recruiting  
Used the software for: 2+ years

### "Benefits Coordinator "

February 2, 2026

4.0

The coding for our 401(k) file feed can be a bit tricky and has required some additional support to ensure everything runs smoothly.

Pros

I like how user-friendly the platform is for both employees and administrators. The reporting features are intuitive, and the system integrates well with our other HR tools, making daily tasks much more efficient. Along with a supportive account manager.

Cons

The coding for our 401(k) file feed can be a bit tricky and has required some additional support to ensure everything runs smoothly. Along with our open-enrollment season.

Review Source

JH

Jennifer H.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Ease of use"

October 10, 2025

5.0

Paylocity's accuracy and time reporting is outstanding. I spend less time trying to figure out who was in or out every day.

Pros

Easy to track attendance. I love the ability to clock in and out. I love being able to look at my check stub. The ease of requesting time off.

Cons

Reports could be more user friendly. I feel they could be made better if the parameters were more generic.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The cost was getting more and more expensive, and it was difficult to get support.

Review Source

CF

Carissa F.  
HR Director  
Consumer Services  
Used the software for: 2+ years

### "Paylocity Today"

November 21, 2025

4.0

It's pretty good. The biggest thing is what I previously mentioned. And in a world where speed and accuracy is key, I believe those at service@paylocity.com need more communication about their jobs.

Pros

The response time of the customer service representatives, ease of adding new hires, and the tax registration team is my favorite.

Cons

The confusion about what the company does. Some say you do something and others say you don't. Sometimes it leaves me in limbo for over a week.

Review Source

ML

Mackenzie L.  
Human Resource Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paylocity is easy to use"

February 12, 2026

5.0

Its overall an easy to use system! The only thing I would improve is the customer service team all being on the same page.

Pros

I enjoy its ease of use. I think that the platform is very user friendly and overall I can navigate it without assistance.

Cons

The customer service can be really bad. I have called and gotten 3 different answers to the same question

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

We were already implemented with Paylocity.

Review Source

LK

LIZ K.  
HR MANAGER  
Warehousing  
Used the software for: 1-2 years

### "PROPULSE LOVES PAYLOCITY!"

September 25, 2025

4.0

VERY POSITIVE! JJ HAS BEEN FANTASTIC TO WORK WITH! THE RESPONSE TIME ON REQUEST IS VERY TIMELY! BEEN AN OVERALL GREAT TRANSITION!

Pros

EASE OF THE MODULES FOR HR/PAYROLL/BENEFITS AND OUR EMPLOYEES. STREAMLINED ONBOARDING. ABILITY TO DO TASKS ELECTRONICALLY THAT PRIOR TO PAYLOCITY WERE PAPER BASED!

Cons

POTENTAIL DELAYS ON BENEFITS FEEDS. EMERGENCY CONTACTS FOR EMPLOYEES CAN'T BE SEEN ON THE MOBILE APP.

Review Source

ST

Susan T.  
Controller  
Plastics  
Used the software for: 2+ years

### "Solid Payroll Product"

February 26, 2026

5.0

Overall, very good. Our assigned support person does change out on a pretty regular basis, so we don't have a real "person", but all seem knowledgeable and are helpful.

Pros

Flexibility in set up and reporting. Employee access, although we have few who use it for some reason!

Cons

We had a rough onboarding, so the first couple of months were rocky. Also minimal product training. However, after we got past though I came to really like the product.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Paylocity is more configurable and has better reporting and lower cost

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paylocity is more configurable and has better reporting and lower cost

Review Source

MP

Mikayla P.  
HR Generalist  
Accounting  
Used the software for: 2+ years

### "Great experience with Paylocity! "

October 10, 2025

5.0

My overall experience has been positive, on both an employee side and client/employer side. Their customer support has always been great.

Pros

I like that Paylocity continuously works to improve their client experience and that they are always available for help with support questions. It is easy to manage our employee data and run reports on Paylocity.

Cons

At times, new innovations can be difficult to adapt to. The webinars for clients have been extremely helpful for this.

Review Source

CP

Chad P.  
Payroll Manager  
Warehousing  
Used the software for: 2+ years

### "Paylocity Review"

November 20, 2025

4.0

Overall it's the best payroll software I've used. They are responsive and friendly when I call with an issue.

Pros

The service department is great. I enjoy working with my account manager. She works to make sure I get quick responses to issues.

Cons

It seems limited in some aspects like workflows for example. The tax department can be confusing at time when setting up new codes.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

We wanted to have all of our companies using the same product.

Review Source

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