# Page 21 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Paylocity the right Employee Engagement solution for you? Explore 1839 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1839) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 21 - Reviews of Paylocity ## Showing most helpful reviews Showing 501-525 of 1839 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Ariel S. Benefits Coordinator Staffing and Recruiting Used the software for: 2+ years ### "Benefits Coordinator " February 2, 2026 4.0 The coding for our 401(k) file feed can be a bit tricky and has required some additional support to ensure everything runs smoothly. Pros I like how user-friendly the platform is for both employees and administrators. The reporting features are intuitive, and the system integrates well with our other HR tools, making daily tasks much more efficient. Along with a supportive account manager. Cons The coding for our 401(k) file feed can be a bit tricky and has required some additional support to ensure everything runs smoothly. Along with our open-enrollment season. Review Source SL Shelia L. Payroll Specialist Wholesale Used the software for: 1-2 years ### "Payroll Specialist" November 12, 2025 5.0 Payroll itself is very easy to maneuver. I love how easy it is to move around and make changes. Very easy. Pros The layout and it is very easy to maneuver around. The reporting is not as friendly as I would have hoped for. Cons The reporting is not for easy a lot of times you have to run several reports to get the information you need. Switched from [ADP Streamline](https://www.capterra.com/p/212735/ADP-Streamline/) Need a bigger company to support our payroll needs Review Source HD Hector D. HR Manager Medical Practice Used the software for: 6-12 months ### "Hector's Review" October 9, 2025 5.0 Overall good. I feel like the workflows could be a little more user friendly in terms of the preparation. Pros Time and attendance, payroll, user friendly. The modules are easy to learn. Payroll is easy to prepare and process. Cons Customer Service. Every time I call, it always says my rep is not available. I would recommend having calls pushed through the rep for them to answer. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was getting too costly. As a small business, we are price conscious. Review Source CZ Carla Z. Office Manager Medical Practice Used the software for: 2+ years ### "Paylocity is advancing amazingly!" February 26, 2026 4.0 Have used paylocity with multiple work companies and it seems to have made great improvements in the past 3+ years. Pros I love the ease of use of the paylocity app and webclock. It is constantly being updated with great features. Cons As an administrator who reviews time sheets the paylcity system tries to override manual edits and causes more funky errors. Review Source AG Alice G. Training Non-Profit Organization Management Used the software for: 2+ years ### "Paylocity- Ease of use " November 7, 2025 5.0 Overall, it is great, and easy to use other than when it freezes. I use it every day for uploading documents or updating employe charts. Pros The ease of use, paystubs, reporting, timesheets, documents, and community updates. Uploading events and certificates to charts. Cons There are often times where is stops working or glitches for a period of time. This can be frustrating. Review Source DS Danielle S. HR Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Top Notch Customer Care!" November 7, 2025 5.0 My experience has been great and I'd recommend Paylocity highly! We have regularly scheduled meetings to ensure understanding of any new questions. Pros Customer Care is top notch! I am able to reach a benefits specialist whenever needed to assist with implementation, open enrollment and training. The online training materials are most helpful for activities performed on a less frequent basis. Cons I can't think of anything that makes me unhappy about using Paylocity. I hear feedback from employees and the one request I've heard is to be able to use a mobile device for benefit enrollment as a new employee. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We made the switch to align with headquarters Review Source RB Robin B. Owner Restaurants Used the software for: Less than 6 months ### "New to Paylocity" November 6, 2025 4.0 Our overall experience is still positive, though we have had to request a change in account managers due to a lack of enthusiasm to serve our team. Pros The ability to customize this platform is amazing. I like that it’s a true all in one payroll, HR, and recruiting tool. The platform is more affordable than the rest. Cons The set up is very time consuming and tedious. It’s taking far more time that I could have ever imagined. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Price was better and no extra charges for addition payroll runs Review Source ML Michelle L. HR Coordinator Plastics Used the software for: Less than 6 months ### "Kenson Plastics" October 21, 2025 4.0 Implementation teams were wonderful. I wish we had follow ups with our team once implementation was complete. Pros Paylocity is easy to use and covers most of what we need. I like having online onboarding and tracking. I would like to use the recruiting features more. I will have to look at the trainings for recruiting. Cons Calculation of PTO for employees. We have struggled with the payroll and time and labor calculation of PTO. We would also like to be able to allow employees to see their points on the mobile app. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[isolved](https://www.capterra.com/p/164417/iSolved/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity easy to use, included everything we needed, didn't need to pay for items we didn't use, cost Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Didn't provide HR Management and Time and Labor Review Source TL Tonykea L. People Technology Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall Review of Paylocity" January 29, 2026 4.0 Pros Paylocity is a robust and flexible platform that effectively supports multiple functional areas across HR and payroll. One of its greatest strengths is its ability to consolidate key processes such as payroll, benefits administration, time and attendance, and talent management into a single system. This flexibility allows HR teams to streamline workflows, reduce the need for multiple vendors, and better support both employees and leaders across the organization. The platform’s modular design also makes it easier to adapt as organizational needs evolve. Cons That said, one of the main challenges with Paylocity is the response time for escalated support tickets. While standard support is generally adequate, escalated issues can take longer than expected to resolve. This delay can create bottlenecks, especially when time-sensitive payroll or HR issues are involved, and can impact overall efficiency. Faster and more consistent resolution times for escalated cases would significantly improve the overall user experience. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I'm not sure. The switch was made prior to my hire. Review Source CF Charmaine F. HRIS Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Employee experience" September 26, 2025 5.0 Overall experience excellent. Paylocity is a user friendly, and we get the support of consultant to assist with any issues rapidly. Pros Ease of use of system Customer support excellent Time Tracking user friendly and easy to manage. Communication is the key for success and Paylocity always update us in advance of changes and best practices Cons Currently nothing I like the least about Paylocity. Customer is their priority, and I experience that. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Ukg good system but Paylocity easier to use for the population we serve Review Source JL Jill L. HR Manager Environmental Services Used the software for: 2+ years ### "Love the options, wish the mobile experience was more robust." October 10, 2025 4.0 Generally speaking, Paylocity meets our needs with a variety of modules. Customer Service is most often polite and helpful. Pros Paylocity offers many modules, and we are utilizing several. Payroll processing is easy, and the R & R module has worked nice for our organization. Cons The limitations with the Performance module is one of our biggest challenges. While there are a variety of options, one major issue for us is the inability to use to mobile app to interface with our employees for this process. Review Source DA Debbie A. Human Resources Building Materials Used the software for: 6-12 months ### "Paylocity HRIS" April 24, 2026 4.0 I am happy with the system and service, my client service manager is awesome, very knowledgeable and responsive. Pros Once you learn the system, it's very easy to navigate. I also love how I can customize the system to our needs. Cons Again, because the system is so robust, there is a lot to learn in terms of additional modules like 'performance' - still working through being able to use all the modules we purchased. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Familiar with the technology and liked the ease of use. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP Run was very lean, meaning the tools were too simplified for our needs. Reporting was awful. Review Source HR Hunter R. Director of Finance Architecture & Planning Used the software for: 6-12 months ### "Overall a Fantastic Product" September 26, 2025 5.0 Overall I've had a great experience! From the payroll processing side to the onboarding tools to the employee self portal. Pros The updates and features that continually make the product better and more user friendly are great! They always incorporate things to make the system more friendly and easy to use. Cons The layers of steps it takes to create a payroll batch seems a bit burdensome. Also there seems to be little organization in the Reports section, with pages and pages full of reports. Just makes it difficult to find. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Our payroll used to be processed through our old CPA office, and we decided to upgrade to a more modern platform. Review Source PM Patricia M. Chief Human Resource Officer Non-Profit Organization Management Used the software for: 2+ years ### "Great partnership" November 21, 2025 5.0 Overall a good experience. When I get in touch with a service rep, they are always very helpful. I prefer handling the issue immediately and they are always very helpful. Pros What I like most about Paylocity is its ease of use. We have been a customer for over 12 years. We value the partnership with Paylocity Cons I do not have any complaints at this time except for employee banks of time are sometimes off. Also sometimes I will type in an employee search, click on the name I want and it brings me to a totally different employee. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paylocity was a better option for the National Association of Boards of Pharmacy Review Source KG Kristen G. Senior HR.benefits administrator Pharmaceuticals Used the software for: 2+ years ### "Pros and Cons but overall a B rating" September 27, 2025 4.0 Overall, the experience is fine. I wish it were exceptional but I'm not sure any system can satisfy everyone. Pros The system is relatively easy to use and serves a purpose. Customer support is generally good and reliable. Cons Too many "known issues" with no fix dates in sight. Some compliance related. Some have been outstanding for YEARS (plural). Communication of issues is essentially non-existent. Review Source TH Tanya H. HR Manager Consumer Goods Used the software for: 2+ years ### "I'm very happy with Paylocity" November 6, 2025 4.0 My overall experience is a good one. I love how quickly things update when they are done in time and attendance and flow to HR and payroll. Pros I find Paylocity very easy to use and when I call for help with customer service it's always a good experience and I get my questions answered. Cons They are several ways in which some things can be done and this makes it confusing on which steps to take some of the time. Review Source JM Janelle M. Payroll Mining & Metals Used the software for: 1-2 years ### "Ease of Use" November 21, 2025 5.0 Overall the experience has been positive for management and staff alike. We are continually finding new and improved uses for Paylocity. Pros The ease of use with Paylocity is unlike any other HR & Payroll application that I have used. Employees are also able to utilize the App easily. Customer support is always available and able to answer any question I have. Cons The way the time rounds for compensation is sometimes confusing to employees. They don't understand how coming in 6:01 and out at 3:01 does not equal 9 hours. Review Source MR Monica R. Controller Financial Services Used the software for: 2+ years ### "Effective Payroll and HR Tool" November 7, 2025 5.0 ’ve used Paylocity for 10 years in three different companies, and overall, it has been a great tool for managing payroll and HR functions. The system is comprehensive and dependable, though some areas can be a bit complex to navigate. With time and familiarity, it works very efficiently. Pros I like how easy it is to use and how everything from payroll to time-off requests is all in one system. Cons Some features can be a little complex to navigate at first, and a few reports require customization, but overall the system works well once you’re familiar with it. Review Source TT Terry T. Business Operations and HR Manager Consumer Goods Used the software for: 2+ years ### "Decided to bundle in the end" September 25, 2025 4.0 It is overall good and getting better. They are pretty aggressive with competitive pricing so if you're looking to bundle and save, I think it's worth considering. Pros They offer a lot of applications on one platform. They offer a good value if you bundle it together and from an employee side, it's easy to use. Cons We had some issues on implementation. It was implemented before I started but I wish I was a part of the conversation. The holes from implementation led to issues later down the road. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Pricing and streamlining all of our processes Review Source EE Erin E. Mananger of Accounting Payroll Benefits Insurance Used the software for: 2+ years ### "Paylocity is great!" September 25, 2025 5.0 Paylocity has been great to work with. At a small company, I wear many hats in the work I do so I really appreciate the support in all the things that come up. There are often unique scenarios and they're always ready to help me. Pros I rave all the time about the support that Paylocity provides to their clients. It's rare to wait on hold and you get someone right away willing to help you, walk you through your questions and follow up as needed. Paylocity has great technology, training materials and is easy to use! Cons If I had to say a negative, I would just say not having direct access to our assigned customer service rep unless directly asking to schedule an appointment with them. But otherwise, support is still great! Review Source AF Albert F. Administrative Pastor Religious Institutions Used the software for: Less than 6 months ### "Administrative Pastor" February 14, 2026 5.0 My overall experience with Paylocity as been good. At first we had a few hiccups, but we have since been able to resolve them. Pros We like the support and cost savings, and the fact that we can streamline our processes under one platform. Cons We have had a slower process with getting assigned an HRC, but we are on track now. We are planning to change our onboarding process by utilizing the Paylocity features. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Ease of use, and to streamline everything under one platform Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Through Referral from our current Accountant Review Source BJ Brittany J. HR and Payroll Coordinator Medical Devices Used the software for: 2+ years ### "Decent, but could be better" November 21, 2025 3.0 Not enough training on new things, or access to things. Performance reviews are not visible to upper management; only the Supervisor and Reviewer would be great if high-ups could also see and comment on the performance review. Pros Surveys, HSA and FSA, and COBRA integration are nice. I like that Paylocity offers reliable payroll tools and convenient features that help streamline everyday HR tasks. Cons What I like least about Paylocity is that functions and menus change too often, and when these updates occur, not all company configurations migrate correctly, which creates unnecessary confusion and extra work. Review Source CG Cheyanne G. HR Assistant Construction Used the software for: 1-2 years ### "One Stop Shop" November 6, 2025 4.0 Pros Accessibility to everything, it is a one stop shop resource for management and employees. The rewards & recognition is amazing. I love seeing employees give each other "kudos." Cons Time off totals sometimes are finicky. I also wish that the reports were more customizable. And also, would like to assign more than one reviewer. Review Source HZ Haley Z. HRIS and Payroll Specialist Design Used the software for: 2+ years ### "User-Friendly Platform with Room for Improvement" January 29, 2026 4.0 Overall, my experience with Paylocity was positive. The platform is user-friendly and offers strong payroll and HR functionality, though some areas like benefits administration and account management could be improved. Pros It is user friendly and easy to navigate payroll, time tracking, employee files and HR tasks in one place. Cons Communication with the account manager could be challenging at times, and tasks occasionally took longer than expected to complete. Review Source SA Siara A. Employee Relations Manager Hospitality Used the software for: 6-12 months ### "Simplistic Approach to HRIS" November 21, 2025 3.0 It gets the job done and has some good qualities. There is definitely room to make certain areas better or build out a bit more, but a good HRIS for small organizations. Pros Takes a very simplistic approach which can be helpful when administrative responsibilities can bog you down. Cons At times I wish it were easier for admins to configure certain aspects. Setup isn't as intuitive as other HRIS I've used in the past, but can be done if you work with the right Paylocity rep. Additionally, overall client servicing could be better. I can never reach my account manager by phone, and depending on which client service rep you receive answers can vary. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Company bought out Paytime - former product used. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.