# Page 22 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 22 - Reviews of Paylocity

## Showing most helpful reviews

Showing 526-550 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BM

Brittany M.  
HR  
Education Management  
Used the software for: 2+ years

### "Paylocity Growing "

October 15, 2025

4.0

Overall the experience has been great we have used this system for over 10 years and even though there are things that can be enhanced, its doing what its supposed to do right now.

Pros

The easy way to complete payroll. There hasn't been a time the system has been down and not able to get into it. Overall a good HRIS system to support our staff.

Cons

Reporting and document handling. It would be nice to run better/clearer reports. For document handling it would be nice to have easier ways to send out contracts.

Review Source

MM

Michelle M.  
HR  
Real Estate  
Used the software for: 2+ years

### "Pleased with Paylocity"

November 21, 2025

4.0

Overall, I am please with the platform. I have used a few different platforms over the years and this is by far the most user friendly. Customer support is lacking a bit but overall it is a great organization to work with.

Pros

Paylocity is generally very user friendly and intuitive. It is not difficult to navigate the platform even when unfamiliar with its processes.

Cons

My biggest challenge with Paylocity is with its customer support. I often find it difficult to get a solution to a challenge I am experiencing. I tend to have to reach out multiple times before a solution is provided.

Review Source

VS

Vanessa S.  
Office Manage  
Construction  
Used the software for: 6-12 months

### "Love Paylocity - Worth it!"

September 25, 2025

5.0

My experience has been really great. Our company loves paylocity as it has made everything so much easier to manage without worrying if it is being done right.

Pros

The app and how employees can look over everything on there. That there are integrations that work with paylocity that makes things easier Example it integrates with quickbooks. The HR avaliability and having our own desginated onboarding personal to help us set-up is amazing.

Cons

That approving the time and payroll run is on a seperate page. I think at times everything that is provided is a little overwhelming. I wish that there was a little more communication and follow up like quarterly to go over our services and remind us that we have those services avaliable.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Was looking for someone to manage our payroll also to make sure employees are clocking in and out to keep track of time.

Review Source

AM

Adilene M.  
HR Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paylocity Customer Support Superstars "

November 21, 2025

5.0

Pros

I really enjoy the customer service experience. Every representative is very knowledgeable and guides me to a solution when I am stressed out dealing with a time sensitive matter(s).

Cons

Longer wait times on the phones for support recently. Also the cost of integrations and the length it takes to make them happen. However I know that is a given with any HRIS.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

I have heard the app is more user friendly for staff.

Review Source

AM

Amy M.  
HR Consultant  
Museums and Institutions  
Used the software for: 2+ years

### "Easy to use, easy to love!"

February 26, 2026

5.0

Paylocity has been so easy to work with, redesign our setup and make the platform work efficiently for us an dour team. The person who originally set it up only set i tup to work for payroll. Now it works for all departments and the team!

Pros

Ease of use, many options to help our team stay connected. The fact we can run performance reviews from the system and keep track of them year after year. The way the help contact is designed makes finding answer so much easier than other platforms.

Cons

I don't have an least "like" of Paylocity. Paylocity is so mobile friendly and easy to learn and use what's not to like about it compared to other systems.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Better implementation team and better price for the options we needed

Review Source

PB

Patti B.  
HR Director  
Civil Engineering  
Used the software for: 2+ years

### "Decent software, lacking customer service"

May 1, 2025

3.0

It was good in the beginning (8 years ago), but the extreme growth they have experienced has caused major customer service issues for clients. Lots of mistakes, missed communications, and having to repeat things to them over and over. Seems like they are trying to address this but it's still not great.

Pros

Good employee experience. Easy to navigate. Continual enhancements to stay current with competition.

Cons

Poor customer service from an administrator's standpoint. No ability to talk directly with various departments (ie. Tax, Reporting, etc.) which leads to way too much "pass the message along" and lots of wasted time. "Dedicated" customer service teams get changed on the client constantly, so there is no way to build a relationship. Slow to make needed software changes when issues are found.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

More robust product features and customer service

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Was experiencing software issues and poor customer service at ADP.

Review Source

SC

Sierra C.  
Director of Human Resources  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great software!"

October 10, 2025

5.0

I’ve used many payroll systems over the years, and Paylocity is definitely my favorite. It’s easy to use once you get the hang of it, and it has everything you need to manage everything one place.

Pros

Paylocity has a lot of great features and can be customized to fit your needs. It’s reliable, runs smoothly, and their customer support team is always quick to help when you need it.

Cons

Because there’s so much you can do in the system, it can take a little time to figure out how to set things up. However, their support team is really helpful and always ready to jump in to help.

Switched from

[VensureHR](https://www.capterra.com/p/175443/VensureHR/)

They did not have good customer service and always left us with questions. The system overall felt outdated.

Review Source

JC

John C.  
Controller  
Wholesale  
Used the software for: 2+ years

### "Positive Experience"

September 25, 2025

4.0

Pros

The ability to integrate different features of their software. You have the ability to add on to your existing product to make it customizable to you. It is easy to use for employees and a great value for employers. You are able to clearly see any data you want to. Integrates easily with other 3rd parties.

Cons

Some of the features are not as customizable as you would expect. Being able to have the software tailored to you would be more advantageous.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paylocity

Wanted to leave having a PEO for our company.

Review Source

TL

Tonykea L.  
People Technology Partner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall Review of Paylocity"

January 29, 2026

4.0

Pros

Paylocity is a robust and flexible platform that effectively supports multiple functional areas across HR and payroll. One of its greatest strengths is its ability to consolidate key processes such as payroll, benefits administration, time and attendance, and talent management into a single system. This flexibility allows HR teams to streamline workflows, reduce the need for multiple vendors, and better support both employees and leaders across the organization. The platform’s modular design also makes it easier to adapt as organizational needs evolve.

Cons

That said, one of the main challenges with Paylocity is the response time for escalated support tickets. While standard support is generally adequate, escalated issues can take longer than expected to resolve. This delay can create bottlenecks, especially when time-sensitive payroll or HR issues are involved, and can impact overall efficiency. Faster and more consistent resolution times for escalated cases would significantly improve the overall user experience.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

I'm not sure. The switch was made prior to my hire.

Review Source

DS

DEBORAH S.  
Controller  
Hospitality  
Used the software for: 2+ years

### "Paylocity is a great payroll platform"

August 14, 2025

5.0

Very good platform - makes doing payroll easy don't have to worry that when eligible the employee gets benefits added and 401k payments made

Pros

easy to use sets up health insurance deductions - pays 401k contribution - never late or forget to pay

Cons

sometimes finding the right reports is difficult - could filter the reportin section better to make it easier to find the right one

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paylocity

ease of use and interface with benefits and cobra

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP MORE EXPENSIVE AND WAS MUCH MORE DIFFICULT TO USE

Review Source

DD

Dominica D.  
Payroll Administrator and Human Resources Administrator  
Farming  
Used the software for: 1-2 years

### "Paylocity is the Awesome"

September 25, 2025

5.0

Excellent, the more I learn how to use all the features the more I love it. I cant wait till we are using it to its full capability.

Pros

Customer service is excellent and always friendly and the payroll is easy to use and I love all the information you can put into the employees file.

Cons

I have not found anything I don't like yet. It is kinda hard to find the exact report you need, because there is so many.

Switched from

[Famous Software](https://www.capterra.com/p/2862/Famous/)

More options and easier to use. The online platform for our employees

Review Source

JH

Julia H.  
Human Resource Generalist  
Real Estate  
Used the software for: 6-12 months

### "First-Time Paylocity User, and I Love It!"

February 26, 2026

4.0

As a first-time user, it has been pleasant and easy to pick up. It integrates very nicely with different systems and tools also!

Pros

I appreciate the easy-of-use, instruction guides, clear customer support, and that it is constantly innovating. The more intuitive, the better!

Cons

I feel like there are some processes that could be more streamlined or clear. For example, pulling reports isn't that straightforward - I think it's just appearance in the system. I would also love to see more ease-of-use for companies that due 401K Match calculations. This is pretty manual.

Review Source

LH

Leslie H.  
Payroll Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paylocity is a fabulous payroll partner! "

February 26, 2026

4.0

This is my first time using Paylocity and honestly, I wouldn't even THINK about changing payroll providers! They've been great!

Pros

Great customer service, easy to get a live representative on the phone, super responsive and solution oriented.

Cons

I've discovered that there are minor glitches in their system or maybe not always the best audit trail but nothing major.

Review Source

AF

Albert F.  
Administrative Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Administrative Pastor"

February 14, 2026

5.0

My overall experience with Paylocity as been good. At first we had a few hiccups, but we have since been able to resolve them.

Pros

We like the support and cost savings, and the fact that we can streamline our processes under one platform.

Cons

We have had a slower process with getting assigned an HRC, but we are on track now. We are planning to change our onboarding process by utilizing the Paylocity features.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Ease of use, and to streamline everything under one platform

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Through Referral from our current Accountant

Review Source

TH

Tristan H.  
HR Generalist  
Financial Services  
Used the software for: 1-2 years

### "Easy to Use system"

February 26, 2026

3.0

Pros

Integrations with other systems for 401k, benefits, etc. Very easy and helpful and has been a great help when it comes to completing payroll.

Cons

The customer service. A lot of times I will call Paylocity and they will be unsure of a solution. At times I will have more knowledge then the Paylocity rep and it makes it hard for a solution.

Review Source

ER

Elaine R.  
HR Director  
Computer & Network Security  
Used the software for: 2+ years

### "Paylocity - have it all in one place"

October 10, 2025

4.0

I enjoy it most of the time. I like some of the new modules. I especially like compensation and performance.

Pros

I like that all of our HR stuff is in one place. We have onboarding, comp, marketplace, performance, recruiting.

Cons

The reps sometimes are not up to speed or knowledgeable and it takes time to get the answers on email. Some of the modules could be more user friendly.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

all in one with the HRIS feature and modules.

Review Source

CS

Christine S.  
Manager  
Construction  
Used the software for: Less than 6 months

### "So happy we switched!"

November 7, 2025

5.0

Employees were happy with the switch; they find it easy to clock in and out on their phone and request time off. Managers find it easy to keep track of their employees and payroll is a breeze to do every week. So happy we switched to Paylocity!

Pros

We had a great experience switching payroll providers to Paylocity. We were able to save money and add services for our employees as well. Our support team made the transition smooth and easy.

Cons

So far we are happy with everything. It can be a little overwhelming with all of the options, but they have a great knowledge base to help learn it all.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Paylocity

I was referred to Paylocity by another user. The app seemed easy to use and the cost was less.

Switched from

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)

It was very expensive and didn't have all of the options that Paylocity has.

Review Source

MA

Megan A.  
HR Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Ease of Use"

November 12, 2025

4.0

Generally, very pleased with Paylocity, the ease of use and the available options. There are numerous modules that we currently do not utilize and look forward to implementing in the future.

Pros

Employee management - the ease of use for documents and personnel data. Easy to update and maintain. The knowledge base is very helpful and simple to use to locate answers and direction without the submission of a help ticket.

Cons

The reset cadence of PTO/time off. Policy is a reset on employee's anniversary date however the actual reset in Paylocity can vary, typically based on pay period. Learning management also does not offer any DOT specific trainings and is limited.

Review Source

MW

Marissa W.  
Senior Account Executive  
Computer Software  
Used the software for: Less than 6 months

### "Paylocity HRIS for Both Payroll & Employee Development/Performance"

February 24, 2026

4.0

My employer actually switched back to Paylocity as an HRIS after being in ADP. I used Paylocity at my previous company pre-acquisition and experienced no issues. Now that we switched over post-acquisition, it seems like they are less complications with managing a larger workforce and it's more user-friendly.

Pros

Paylocity has a very simple portal from the employee perspective with managing both payroll and employee development functionalities like performance management.

Cons

The SSO function sometimes causes trouble logging in. I've had to save an email with the unique SSO link to navigate directly into the portal with SSO.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Unsure of what triggered the switch, but it was likely due to cost and a larger, more complex workforce due to acquisitions.

Review Source

KH

Kristy H.  
HR Manager  
Machinery  
Used the software for: 2+ years

### "Good system"

November 7, 2025

4.0

Pros

Someone is always available with customer service, sometimes on hold for a bit but it is not bad at all. User friendly. I like the community/announcements feature.

Cons

As an administrator, not being able to mirror others accounts to ensure account access is correct. There have been certain ways we want to set things up and the system does not allow it. Especially with time off accruals.

Review Source

HZ

Haley Z.  
HRIS and Payroll Specialist  
Design  
Used the software for: 2+ years

### "User-Friendly Platform with Room for Improvement"

January 29, 2026

4.0

Overall, my experience with Paylocity was positive. The platform is user-friendly and offers strong payroll and HR functionality, though some areas like benefits administration and account management could be improved.

Pros

It is user friendly and easy to navigate payroll, time tracking, employee files and HR tasks in one place.

Cons

Communication with the account manager could be challenging at times, and tasks occasionally took longer than expected to complete.

Review Source

SA

Sarah A.  
Controller  
Oil & Energy  
Used the software for: 2+ years

### "Paylocity is GREAT!"

November 6, 2025

5.0

Amazing! The products they offer are great in addition to the payroll products. We have now made our onboarding virtual!

Pros

The service staff is always readily available and able to help when needed! The program is easy to use and if you need help there are tons of article to help you through.

Cons

No cons. I don't not like anything. The rewards and recognition was a little challenging for me to figure out as some employees had personal emails attached.

Review Source

CH

Christopher H.  
Chief Executive Officer  
Hospital & Health Care  
Used the software for: 6-12 months

### "New to Paylocity, Try it out."

September 25, 2025

4.0

Customer support at start up helped launch our services, communicated the whole way, and the price was affordable when comparing how much staff time was used with our old system.

Pros

Paylocity is versatile in many different areas from accounting, human resources, and timeclocks. User function has been great making the flow easier.

Cons

With any change in systems payroll needs to be tracked closely, the software works just eval it before it goes out.

Switched from

[Greenshades](https://www.capterra.com/p/148355/Benefits-Solution/)

Many items were manual entry so purchased to save staff time.

Review Source

CZ

Carla Z.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Paylocity is advancing amazingly!"

February 26, 2026

4.0

Have used paylocity with multiple work companies and it seems to have made great improvements in the past 3+ years.

Pros

I love the ease of use of the paylocity app and webclock. It is constantly being updated with great features.

Cons

As an administrator who reviews time sheets the paylcity system tries to override manual edits and causes more funky errors.

Review Source

VF

Vicki F.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Glad we made the switch to Paylocity - Best move ever!"

February 12, 2026

5.0

Pros

Paylocity definitely meets are needs as a small practice, I find their program easy to use. The reporting options are very flexible. Multiple ways to get help through customer service and a lot of tutorials available for training or explore options. They have a robust system for providing all of your human resource needs not just payroll. I believe Paylocity is a great company and the best for your money.

Cons

There is really nothing bad I can say against Paylocity. I have had nothing but a positive experience with them. I have not use all they have to offer, so I cannot comment on all of their programs.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

too expensive of a software. The price went up every year.

Review Source

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