# Page 23 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Paylocity the right Employee Engagement solution for you? Explore 1839 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1839) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 23 - Reviews of Paylocity ## Showing most helpful reviews Showing 551-575 of 1839 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jesenia A. Director of HR Non-Profit Organization Management Used the software for: 1-2 years ### "Director of HR" February 12, 2026 5.0 My overall experience with has been quite positive. The platform is user-friendly and offers a variety of features that streamline payroll and HR processes. Pros Easy to navigate for tasks like checking pay, requesting time off, and managing onboarding, making HR processes smoother. Cons One aspect I liked least about was its user interface, which can sometimes feel complicated and overwhelming for new users. Additionally, the customer support response time could be improved. Review Source VB Valery B. HR Clerk Utilities Used the software for: 6-12 months ### "My Thoughts on Paylocity" October 10, 2025 5.0 Overall came to make my life easier, we do not have any more paper files. The recruiting portion of Paylocity has made it easier to keep track of applicants Pros That it makes it easy to track and manage employee files, the different available options they have makes my day to day tasks so much easier. Cons The way that the time off balance are displayed, we are still getting used to it. The available time to request versus the balance they actually have its what confuses me a little. Switched from [Extensis Connect](https://www.capterra.com/p/10017560/Extensis-Connect/) This system had more features that our supervisors were requesting for their daily tasks Review Source MB Marci B. Director of HR Computer Software Used the software for: 2+ years ### "When things go wrong" February 12, 2026 4.0 Overall the experience has been good but when things go wrong, we have found it very difficult to get a resolution or any ownership over the problem Pros The system is fairly easy to use and intuitive. The fact that we they system can connect to most of our insurance vendors is convenient and saves a lot of time on admin work Cons has made some major mistakes with our account lately, costing our company lots of time, frustration and money Review Source CS Christine S. Manager Construction Used the software for: Less than 6 months ### "So happy we switched!" November 7, 2025 5.0 Employees were happy with the switch; they find it easy to clock in and out on their phone and request time off. Managers find it easy to keep track of their employees and payroll is a breeze to do every week. So happy we switched to ! Pros We had a great experience switching payroll providers to . We were able to save money and add services for our employees as well. Our support team made the transition smooth and easy. Cons So far we are happy with everything. It can be a little overwhelming with all of the options, but they have a great knowledge base to help learn it all. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Paylocity I was referred to by another user. The app seemed easy to use and the cost was less. Switched from [Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) It was very expensive and didn't have all of the options that has. Review Source MA Megan A. HR Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Ease of Use" November 12, 2025 4.0 Generally, very pleased with , the ease of use and the available options. There are numerous modules that we currently do not utilize and look forward to implementing in the future. Pros Employee management - the ease of use for documents and personnel data. Easy to update and maintain. The knowledge base is very helpful and simple to use to locate answers and direction without the submission of a help ticket. Cons The reset cadence of PTO/time off. Policy is a reset on employee's anniversary date however the actual reset in can vary, typically based on pay period. Learning management also does not offer any DOT specific trainings and is limited. Review Source LK LIZ K. HR MANAGER Warehousing Used the software for: 1-2 years ### "PROPULSE LOVES PAYLOCITY!" September 25, 2025 4.0 VERY POSITIVE! JJ HAS BEEN FANTASTIC TO WORK WITH! THE RESPONSE TIME ON REQUEST IS VERY TIMELY! BEEN AN OVERALL GREAT TRANSITION! Pros EASE OF THE MODULES FOR HR/PAYROLL/BENEFITS AND OUR EMPLOYEES. STREAMLINED ONBOARDING. ABILITY TO DO TASKS ELECTRONICALLY THAT PRIOR TO WERE PAPER BASED! Cons POTENTAIL DELAYS ON BENEFITS FEEDS. EMERGENCY CONTACTS FOR EMPLOYEES CAN'T BE SEEN ON THE MOBILE APP. Review Source KH Kristy H. HR Manager Machinery Used the software for: 2+ years ### "Good system" November 7, 2025 4.0 Pros Someone is always available with customer service, sometimes on hold for a bit but it is not bad at all. User friendly. I like the community/announcements feature. Cons As an administrator, not being able to mirror others accounts to ensure account access is correct. There have been certain ways we want to set things up and the system does not allow it. Especially with time off accruals. Review Source MF Melissa F. Chief People Officer Hospital & Health Care Used the software for: 2+ years ### "Made my life easer! " September 25, 2025 5.0 Its ease of use, automation, and integration with other systems has made my work-life much easier and accurate. Pros The platform is very user friendly for both administrators and employees alike. The implementation process was smooth. Cons The mobile app for administrators is extremely limited. It would be extremely beneficial to have additional features in the app to support recruiting specifically. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity Appeared to have more functionality, better price. Review Source SA Sarah A. Controller Oil & Energy Used the software for: 2+ years ### "Paylocity is GREAT!" November 6, 2025 5.0 Amazing! The products they offer are great in addition to the payroll products. We have now made our onboarding virtual! Pros The service staff is always readily available and able to help when needed! The program is easy to use and if you need help there are tons of article to help you through. Cons No cons. I don't not like anything. The rewards and recognition was a little challenging for me to figure out as some employees had personal emails attached. Review Source SA Shanice A. Payroll Specialist Human Resources Used the software for: 2+ years ### "Excellent Customer Service" February 10, 2026 4.0 I am extremely grateful for the customer service provided, especially by \[sensitive content hidden\]. If there were fewer glitches on payroll days, I would have given this review a five-star rating. Pros I really like how helpful the employees are! Whenever I have an issue and call , I receive great customer service, and our account manager is the best. Cons The glitches on payroll days are not ideal; however, I do understand that there isn’t a perfect payroll system out there. Review Source BW Barb W. Practice manager Medical Practice Used the software for: 1-2 years ### "Accuracy in Paying Employees" November 25, 2025 5.0 My overall experience has been really good. I used this product at a previous job & came back to it. Pros Accuracy in Payroll. I have found that does not make mistakes when paying employees. The people I dealt with during the setup process were great. Cons Some things are more difficult to do & you shouldn't try to do them without support's assistance (i.e. you have to change things in more than one area sometimes). Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Paylocity QBO couldn't let me see a tutorial of how their time clock system worked. Switched from [PlatinumHR](https://www.capterra.com/p/125669/PlatinumHR/) They literally forgot to pay an employee, paid another employee PTO that didn't get PTO & then forgot to withhold the insurance deductions. Review Source JH Jennifer H. Office Manager Construction Used the software for: 1-2 years ### "Ease of use" October 10, 2025 5.0 's accuracy and time reporting is outstanding. I spend less time trying to figure out who was in or out every day. Pros Easy to track attendance. I love the ability to clock in and out. I love being able to look at my check stub. The ease of requesting time off. Cons Reports could be more user friendly. I feel they could be made better if the parameters were more generic. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The cost was getting more and more expensive, and it was difficult to get support. Review Source BM Brittany M. HR Education Management Used the software for: 2+ years ### "Paylocity Growing " October 15, 2025 4.0 Overall the experience has been great we have used this system for over 10 years and even though there are things that can be enhanced, its doing what its supposed to do right now. Pros The easy way to complete payroll. There hasn't been a time the system has been down and not able to get into it. Overall a good HRIS system to support our staff. Cons Reporting and document handling. It would be nice to run better/clearer reports. For document handling it would be nice to have easier ways to send out contracts. Review Source MP Mikayla P. HR Generalist Accounting Used the software for: 2+ years ### "Great experience with Paylocity! " October 10, 2025 5.0 My overall experience has been positive, on both an employee side and client/employer side. Their customer support has always been great. Pros I like that continuously works to improve their client experience and that they are always available for help with support questions. It is easy to manage our employee data and run reports on Paylocity. Cons At times, new innovations can be difficult to adapt to. The webinars for clients have been extremely helpful for this. Review Source KM Kevin M. Systems Specialist Hospital & Health Care Used the software for: 2+ years ### "Good platform that could be great" November 20, 2025 3.0 Pros This platform is great for small to midsize companies in my opinion. Great functionality for those sized companies! Cons The platform is a little difficult to navigate at times. I would also like more robust automation and conditional pathing functionality. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) We were looking for a platform that met our needs as a growing org. Review Source DS DEBORAH S. Controller Hospitality Used the software for: 2+ years ### "Paylocity is a great payroll platform" August 14, 2025 5.0 Very good platform - makes doing payroll easy don't have to worry that when eligible the employee gets benefits added and 401k payments made Pros easy to use sets up health insurance deductions - pays 401k contribution - never late or forget to pay Cons sometimes finding the right reports is difficult - could filter the reportin section better to make it easier to find the right one Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity ease of use and interface with benefits and cobra Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP MORE EXPENSIVE AND WAS MUCH MORE DIFFICULT TO USE Review Source DG Danielle G. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "10/10 Would Recommend" November 6, 2025 5.0 We switched to a few years ago and have been happy ever since. We had issues with our previous provider not being able to handle multi-state businesses. Paylocity did what they said they would do and we haven't looked backed. Pros Customer Service, user friendly, knowledgeable tax department, quick response, mobile app is easy to use too. Cons It's hard to navigate where the issues are coming from sometimes - usually a box somewhere not checked. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) They had horrible customer service and were not knowledgeable on payroll taxes Review Source NS Nicole S. Finance Director Religious Institutions Used the software for: 2+ years ### "Satisfied Customer" November 21, 2025 4.0 Overall happy with the product. Also, very happy with the customer service. Whenever I have an issue response is timely and solution provided. Pros is aesthetic and visually appealing which directly impacts intuitiveness and simplicity of use. Cons When adding new employees or updating existing employees there can be a lot of boxes to check and places that need updating. It can be easy to miss one small thing and not be sure exactly what was missed. I wish some things were consolidated a bit more. Review Source SC Sierra C. Director of Human Resources Hospital & Health Care Used the software for: 6-12 months ### "Great software!" October 10, 2025 5.0 I’ve used many payroll systems over the years, and is definitely my favorite. It’s easy to use once you get the hang of it, and it has everything you need to manage everything one place. Pros has a lot of great features and can be customized to fit your needs. It’s reliable, runs smoothly, and their customer support team is always quick to help when you need it. Cons Because there’s so much you can do in the system, it can take a little time to figure out how to set things up. However, their support team is really helpful and always ready to jump in to help. Switched from [VensureHR](https://www.capterra.com/p/175443/VensureHR/) They did not have good customer service and always left us with questions. The system overall felt outdated. Review Source NO Noely O. Recruiting and payroll specialist Construction Used the software for: 2+ years ### "I really enjoy paylocity" September 25, 2025 5.0 Overall I think its reliable and it has a lot of great feature for organizations and for staff members. Pros They have great customer support. They reach out within a reasonable timeframe to answer any questions you have. I work with payroll and I personally love how user friendly it is. Cons Sometimes as they ugrade the sytem and views it takes a while to get used to them moving a certain tab or other but nothing too crazy. Review Source BG Brenda G. Payroll and Benefits Manager Higher Education Used the software for: 2+ years ### "Love Paylocity! " November 6, 2025 4.0 You get what you pay for with this product. For an easy solution for payroll and time tracking, I would 100% recommend this. If you are looking for a more robust and customizable product, you might not like it. Pros It is user friendly and has minimal margin for user error. The employee facing modules are easy to navigate. Cons Some of the customization is just not there. A lot of the changes and settings are only accessible by the support team. It is sometimes hard to get through to the correct support team because every request is fielding by an account manager. Review Source PB Patti B. HR Director Civil Engineering Used the software for: 2+ years ### "Decent software, lacking customer service" May 1, 2025 3.0 It was good in the beginning (8 years ago), but the extreme growth they have experienced has caused major customer service issues for clients. Lots of mistakes, missed communications, and having to repeat things to them over and over. Seems like they are trying to address this but it's still not great. Pros Good employee experience. Easy to navigate. Continual enhancements to stay current with competition. Cons Poor customer service from an administrator's standpoint. No ability to talk directly with various departments (ie. Tax, Reporting, etc.) which leads to way too much "pass the message along" and lots of wasted time. "Dedicated" customer service teams get changed on the client constantly, so there is no way to build a relationship. Slow to make needed software changes when issues are found. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity More robust product features and customer service Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Was experiencing software issues and poor customer service at ADP. Review Source LJ Lori J. Controller Biotechnology Used the software for: 2+ years ### "Personal payroll experience needed!" November 21, 2025 3.0 I have to call them often for issues and have even resolved some on my own while on the phone waiting for them to figure it out. Pros It's automated and fairly simple to use. When it's working properly, it is great. Love the geofence option! Cons We shouldn't have to be responsible for asking them to set up tax codes for a new employee/area. It's not convenient that HR Payroll and Time & Labor don't communicate with each other...often resulting in you having to enter information manually in both places. Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) Having issues with prior payroll service. Review Source CN Chris N. HR Consultant Construction Used the software for: 1-2 years ### "Good but can be great with some changes. " November 6, 2025 4.0 Satisfied overall with the features and services it offers. No system is perfect so there will be pros and cons. Pros The customer support provided has always been exceptional and wait times are minimal. Time and attendance feature is user friendly. Cons Time and attendance needs to be imported into payroll. Some changes made within the system do not update in other areas (not all systems communicate or sync with one another). Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Needed better reporting and affordability. Review Source SS Stacy S. Recruiting Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "A Happy Recruiter " October 27, 2025 5.0 Really nice. I have been a recruiter for a long time and is the easiest tracking database I have used. Pros How easy it is to view applicants and track them. I really enjoy not having to search long for ideal candidates who have the knowledge and the experience I need. Cons It's sometime confusing why and JobTarget don't work closer together. I feel like there are several things they could do better instead of separately. I occasionally call Paylocity and am told to call JobTarget and vice versa. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.