# Page 23 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

---

Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 31st, 2026

# Page 23 - Reviews of Paylocity

## Showing most helpful reviews

Showing 551-575 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kevin M.  
Systems Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Good platform that could be great"

November 20, 2025

3.0

Pros

This platform is great for small to midsize companies in my opinion. Great functionality for those sized companies!

Cons

The platform is a little difficult to navigate at times. I would also like more robust automation and conditional pathing functionality.

Switched from

[TriNet](https://www.capterra.com/p/192254/TriNet/)

We were looking for a platform that met our needs as a growing org.

Review Source

DG

Danielle G.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "10/10 Would Recommend"

November 6, 2025

5.0

We switched to Paylocity a few years ago and have been happy ever since. We had issues with our previous provider not being able to handle multi-state businesses. Paylocity did what they said they would do and we haven't looked backed.

Pros

Customer Service, user friendly, knowledgeable tax department, quick response, mobile app is easy to use too.

Cons

It's hard to navigate where the issues are coming from sometimes - usually a box somewhere not checked.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

They had horrible customer service and were not knowledgeable on payroll taxes

Review Source

DC

Denisse C.  
HRBP  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Not helpfull Customer Service"

September 29, 2025

3.0

Overall my experience has not been good; even a year later I still face errors, poor support, and no real help.

Pros

I liked the system capabilities and features, it offers good tools to manage HR and payroll functions.

Cons

The implementation was poor, data accuracy is a constant issue, and it requires too much follow up..

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

We chose Paylocity over other alternatives mainly because it offered integration with HubSpot, which was key.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

We decided to exit the PEO model to gain more control, flexibility, and independence in HR processes.

Review Source

NS

Nicole S.  
Finance Director  
Religious Institutions  
Used the software for: 2+ years

### "Satisfied Customer"

November 21, 2025

4.0

Overall happy with the product. Also, very happy with the customer service. Whenever I have an issue response is timely and solution provided.

Pros

Paylocity is aesthetic and visually appealing which directly impacts intuitiveness and simplicity of use.

Cons

When adding new employees or updating existing employees there can be a lot of boxes to check and places that need updating. It can be easy to miss one small thing and not be sure exactly what was missed. I wish some things were consolidated a bit more.

Review Source

BG

Brenda G.  
Payroll and Benefits Manager  
Higher Education  
Used the software for: 2+ years

### "Love Paylocity! "

November 6, 2025

4.0

You get what you pay for with this product. For an easy solution for payroll and time tracking, I would 100% recommend this. If you are looking for a more robust and customizable product, you might not like it.

Pros

It is user friendly and has minimal margin for user error. The employee facing modules are easy to navigate.

Cons

Some of the customization is just not there. A lot of the changes and settings are only accessible by the support team. It is sometimes hard to get through to the correct support team because every request is fielding by an account manager.

Review Source

SS

Stacy S.  
Recruiting Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A Happy Recruiter "

October 27, 2025

5.0

Really nice. I have been a recruiter for a long time and Paylocity is the easiest tracking database I have used.

Pros

How easy it is to view applicants and track them. I really enjoy not having to search long for ideal candidates who have the knowledge and the experience I need.

Cons

It's sometime confusing why Paylocity and JobTarget don't work closer together. I feel like there are several things they could do better instead of separately. I occasionally call Paylocity and am told to call JobTarget and vice versa.

Review Source

DM

Dana M.  
Fulfillment Manager  
Publishing  
Used the software for: 2+ years

### "Paylocity App is great"

October 16, 2025

4.0

My experience has been fine, I have run into hurdles when navigating the site on my desk top, which my HR dept has always been able to assist with, but they really shouldn't have to if the site was more user friendly.

Pros

I appreciate that Paylocity has an app, this comes in handy very often, especially when working from home. It also makes it easy to keep up with PTO time.

Cons

Back to the app, it is great, even lets me approve and add/edit employees time card. There is even an "approve" button. What I find to be strange is that on the actual desk top site, there is no "approve" button and the interface is not user friendly when making changes.

Review Source

LJ

Lori J.  
Controller  
Biotechnology  
Used the software for: 2+ years

### "Personal payroll experience needed!"

November 21, 2025

3.0

I have to call them often for issues and have even resolved some on my own while on the phone waiting for them to figure it out.

Pros

It's automated and fairly simple to use. When it's working properly, it is great. Love the geofence option!

Cons

We shouldn't have to be responsible for asking them to set up tax codes for a new employee/area. It's not convenient that HR Payroll and Time & Labor don't communicate with each other...often resulting in you having to enter information manually in both places.

Switched from

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

Having issues with prior payroll service.

Review Source

ND

Nick D.  
Payroll and Benefits Administrator  
Airlines/Aviation  
Used the software for: 6-12 months

### "Great System, Great People, Always Developing"

September 25, 2025

5.0

Overall Paylocity is great. The system is fairly intuitable, the customer support is top notch, it always seems like they are developing, and the features are endless.

Pros

I love their customer support, I know regardless of how I reach out I will get the help and answers I need. I can call, email, online chat, or even utilize their AI assistant and my issues get resolved.

Cons

I wish they had a test environment easily accessible. I'm currently trying to get access for my company but it has to go through high level of approvals. I just don't understand how a test environment isn't standard.

Switched from

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

Looking for better technology and more features, we found that with Paylocity.

Review Source

JA

Jesenia A.  
Director of HR  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Director of HR"

February 12, 2026

5.0

My overall experience with Paylocity has been quite positive. The platform is user-friendly and offers a variety of features that streamline payroll and HR processes.

Pros

Easy to navigate for tasks like checking pay, requesting time off, and managing onboarding, making HR processes smoother.

Cons

One aspect I liked least about Paylocity was its user interface, which can sometimes feel complicated and overwhelming for new users. Additionally, the customer support response time could be improved.

Review Source

CN

Chris N.  
HR Consultant  
Construction  
Used the software for: 1-2 years

### "Good but can be great with some changes. "

November 6, 2025

4.0

Satisfied overall with the features and services it offers. No system is perfect so there will be pros and cons.

Pros

The customer support provided has always been exceptional and wait times are minimal. Time and attendance feature is user friendly.

Cons

Time and attendance needs to be imported into payroll. Some changes made within the system do not update in other areas (not all systems communicate or sync with one another).

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Needed better reporting and affordability.

Review Source

DH

Debby H.  
HR Manager  
Banking  
Used the software for: Less than 6 months

### "A++ Customer Service Experience!"

November 20, 2025

5.0

Our overall experience has been phenomenal. From the sales team to the implementation specialists to customer service, everyone has gone above and beyond to give us the best customer experience. We are happy to have made the jump from Paychex to Paylocity!

Pros

We had the most AMAZING implementation specialist. We came off a PEO platform, and our specialist was so great at communication and helping us trouble shoot any problems. Customer service is A++. Highly recommend!

Cons

No cons yet! Paylocity has answered every question and every phone call in a prompt and courteous manner.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Really bad customer service. Just terrible. Reps who aren't familiar with the products. Lack of training on Paychex end.

Review Source

AL

Allison L.  
Owner, Manager  
Construction  
Used the software for: 1-2 years

### "Jack of all trades"

October 13, 2025

3.0

It's been up and down depending on who customer service is on the other side. Listening to us as customers could grow in their understanding

Pros

They do what they can to make it cater to your business. can create reports based on your business needs

Cons

They offer so much that they are good at a lot of things but have too many swords in the fire and not enough support

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Reason for choosing Paylocity

good salesman that honestly needed more education because they said YES when they really did not know

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

was convinced that I would save money and it was their speciality

Review Source

MB

Marci B.  
Director of HR  
Computer Software  
Used the software for: 2+ years

### "When things go wrong"

February 12, 2026

4.0

Overall the experience has been good but when things go wrong, we have found it very difficult to get a resolution or any ownership over the problem

Pros

The system is fairly easy to use and intuitive. The fact that we they system can connect to most of our insurance vendors is convenient and saves a lot of time on admin work

Cons

Paylocity has made some major mistakes with our account lately, costing our company lots of time, frustration and money

Review Source

JJ

Joanna J.  
Senior Payroll and Benefits Administrator  
Financial Services  
Used the software for: 2+ years

### "My review is here."

September 25, 2025

5.0

I've used Paylocity for a total of 10 years in my career. It seems they have grown faster than they can keep up their employee training at times.

Pros

User friendly, easy to learn. Multi faceted systems. Ease of use. Easy training. Lots of intercommunication systems.

Cons

Sometimes customer service or communication through email is not thoroughly read or responded to. I've had to go and back for months at a time with no closer to resolve.

Review Source

SA

Shanice A.  
Payroll Specialist  
Human Resources  
Used the software for: 2+ years

### "Excellent Customer Service"

February 10, 2026

4.0

I am extremely grateful for the customer service provided, especially by \[sensitive content hidden\]. If there were fewer glitches on payroll days, I would have given this review a five-star rating.

Pros

I really like how helpful the employees are! Whenever I have an issue and call Paylocity, I receive great customer service, and our account manager is the best.

Cons

The glitches on payroll days are not ideal; however, I do understand that there isn’t a perfect payroll system out there.

Review Source

BW

Barb W.  
Practice manager  
Medical Practice  
Used the software for: 1-2 years

### "Accuracy in Paying Employees"

November 25, 2025

5.0

My overall experience has been really good. I used this product at a previous job & came back to it.

Pros

Accuracy in Payroll. I have found that Paylocity does not make mistakes when paying employees. The people I dealt with during the setup process were great.

Cons

Some things are more difficult to do & you shouldn't try to do them without support's assistance (i.e. you have to change things in more than one area sometimes).

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Paylocity

QBO couldn't let me see a tutorial of how their time clock system worked.

Switched from

[PlatinumHR](https://www.capterra.com/p/125669/PlatinumHR/)

They literally forgot to pay an employee, paid another employee PTO that didn't get PTO & then forgot to withhold the insurance deductions.

Review Source

RM

Rosalis M.  
HR Manager  
Food & Beverages  
Used the software for: 2+ years

### "Everything you need in one platform"

February 26, 2026

5.0

Pros

The efficiency of the system overall specifically the payroll processing. It's very streamlined and easy to manage. It has everything we need.

Cons

Sometimes there are glitches in the system that are unexplained. However, I am able to call customer service and they provide solution.

Review Source

JS

Jamie S.  
Human Resources Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great System"

October 9, 2025

4.0

Overall i am satisfied with Paylocity. The time tracking system works well for the employees and they are able to update and manage their taxes themselves within their self-service portals.

Pros

It is user friendly and houses all of our employee information. I am easily able to navigate the system and find what i am looking for. I think it is a good value for what we pay.

Cons

They swap our rep often. In many ways the HR & Payroll modules do not completely sync with the T&L modules and items have to be completed in both areas for them to work.

Review Source

JD

Jessica D.  
Recruiting Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "HR/Recruiting Manager"

March 6, 2026

4.0

Having a single login for recruiting, payroll, performance management, and reviews is extremely beneficial.

Pros

Key factors include customer support, having everything under one platform, and the ability to customize fields.

Cons

Areas for improvement include an international recruiting platform, more robust analytical reporting, the ability to schedule text messages, and faster resolution on recruiting issues, which have a significant impact on hiring needs.

Review Source

LF

Lashelle F.  
HR Generalist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Overall great HRIS"

November 10, 2025

4.0

Overall the service has been great and we are enjoying our experience. Employees are enjoying the ease of the self-service portal.

Pros

I like how we can have multiple systems (Recognition, Performance Management, etc.) on one HRIS. It provides a single sign-on that is easy for employees to access.

Cons

It's not as user-friendly for an HR professional. It takes a while to learn all of the pathways to do certain tasks. However, once you do learn, it becomes easy.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Needed more functionality and compliance.

Review Source

AL

Anastasia L.  
Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "OK Could be better"

June 23, 2025

3.0

Okay, it works well, but it can be challenging to navigate where items are located in the software. I appreciate that you can customize and create your own training.

Pros

It works for many HR functions and tracks employee times, items, and reviews. The basic timekeeping does its job well.

Cons

They told us that it could alert employees when it was time to take a lunch break based on when they clock in, but in reality, it does not do this.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Paylocity

Cost of offerings, lunch break alerts were promised

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Not much offered in QB time, needed more robust employee management

Review Source

SS

SANDRA S.  
HR Recruiter  
Plastics  
Used the software for: 1-2 years

### "Good Overall Experience with Minor Challenges"

September 25, 2025

5.0

My overall experience with Paylocity has been good. It’s convenient and helpful, though there are a few features that could be simplified for faster use.

Pros

It’s very user-friendly and easy to navigate, everything—pay stubs, time off, and benefits—is all in one place and the mobile app makes it convenient to access information anytime. I appreciate the transparency; I can quickly see my hours, PTO balance, and pay history.”

Cons

Some features can feel a bit overwhelming at first and take time to learn, certain functions require too many steps, which can be time-consuming and sometimes the mobile app doesn’t always match the desktop features.

Review Source

JH

Jen H.  
People Operations Manager  
Architecture & Planning  
Used the software for: 1-2 years

### "Pretty decent"

November 7, 2025

4.0

It's a solid system and has modules that you can turn on and off to customize the system and the cost in a way that works for you.

Pros

I like that it integrates well with our vendor partners. Not having to process transactions manually is fantastic.

Cons

The customer service reps can be hit or miss. In my one year with my current employer, we've had 3 main contacts. Two were not great, but one was stellar.

Alternatives considered

[MassPay](https://www.capterra.com/p/10022406/MassPay/)

Reason for choosing Paylocity

This was in place when I was hired. I would seriously consider Masspay if I were to switch

Review Source

EH

Erica H.  
HR Analyst  
Financial Services  
Used the software for: 2+ years

### "Great system!"

February 26, 2026

5.0

Pros

Customer support is great - whenever there is an issue or question, our account managers are on it! Paylocity is also a very easy system to use, navigate and learn for administrators and employees.

Cons

There can be gaps between the modules that leave room for holes in reporting and updates needing to happen in multiple places to take effect.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.