# Page 24 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 24 - Reviews of Paylocity

## Showing most helpful reviews

Showing 576-600 of 1820 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Damian W.  
Senior Director, Fundraising Technology  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paylocity making HR life easier and empowering to employees"

August 28, 2025

4.0

Very positive experience. Great to be able to easily access my personal information, paychecks and PTO details, as well as the necessary info for my team members and their performance reviews.

Pros

Our foundation uses Paylocity for our payroll and benefits. It was a much needed tool and is easy to use. A good place to share communications with staff. Good for managing employees. Good for easily requesting PTO, with access to balances. Good for accessing paychecks and tax documentation. Good for sharing staff trainings and performance reviews.

Cons

It seems to take a pay cycle for PTO hours to be updated to know your true live balance, but this is a minor dislike.

Review Source

LW

Lauren W.  
Human Resources Rep  
Machinery  
Used the software for: Less than 6 months

### "Human Resources Rep"

October 10, 2025

3.0

Overall, it is ok. I would prefer the software to be more user friendly/intuitive and that when you call or email for help, you actually get help instead of someone telling you there's a video you can watch.

Pros

Job posting integration with online job boards. Ability to track candidates through recruitment lifecycle

Cons

Clunky, can't figure out where things are- have to hit several tabs before finding what you are looking for. When you call customer service, they keep referring you to videos- which they have a very extensive catalog if you know what you are looking for.

Review Source

CS

Cristina S.  
Human Resources Director  
Financial Services  
Used the software for: 2+ years

### "Great Company"

September 26, 2025

5.0

I have 11 years working with Paylocity and the service I received has been excellent and a good value for the price

Pros

Because it is a team working for me practically. The system, the services are what I need, and a great service

Cons

There is nothing I don't like because when I need something I always receive the help I need in a timely manner

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

It was the price and at that time the system

Review Source

MR

Michelle R.  
Payroll Manager  
Medical Practice  
Used the software for: 6-12 months

### "My Experience"

November 7, 2025

4.0

Overall I can say, we have not been this system for a full year yet, so there are things that could be better

Pros

I have been a Payroll Professional for many years and have never used the Paylocity Platform until January 2025. While I am still learning all the bells and whistles, I like the ease of a same day or next day check if needed. We love our account rep that we have they are responsive and always willing to assist

Cons

The reporting is difficult as with all platforms that I have used. More easier to read in Excel format as some reports only can be read in PDF

Switched from

[Rippling](https://www.capterra.com/p/172127/Rippling/)

More functionality needed and Rippling was limited and we are growing in size

Review Source

TL

Tina L.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Paylocity Recommendation"

November 6, 2025

5.0

Overall my experience is positive with some issues or frustrations but overall we have been happy with the service and the product.

Pros

The app for your phone, ease of use and customer support has been great! I have spoke to wonderful, helpful people when I have called the 800 number.

Cons

Sometimes it depends on who you get on the other line when you call. The reporting could be better and sometimes you don't get the right answer. The Performance management module could be more streamlined.

Review Source

TT

Tabitha T.  
HR  
Hospital & Health Care  
Used the software for: 1-2 years

### "HR perspective"

September 26, 2025

4.0

It has been great! Customer service is always prompt and helpful. Running payroll is also very user friendly.

Pros

I like that for the basics, like payroll and managing employee profiles, it is easy to navigate. I also like that it announces special occasions.

Cons

Sometimes it is hard to find how to update forms, add new forms or do a configuration. Navigating reports can often be challenging as well

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

It was not as intuitive and did not fit our goals.

Review Source

JB

Jennifer B.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Learning center is a great Resource"

November 6, 2025

4.0

I mostly work on the training side, but am researchjng onboarding for our company. I find it easy to assign trainings to new employees and build training modules for different departments.

Pros

Great customer support. The Learning platform works great for assigning trainings and creating in house trainings. I also like that certifications can be stored in the employees online file and expiration dates can be run in a quick report

Cons

We use a lot of volunteers. I would like to be able to assign trainings and file certifications for volunteers like i do for our employees.

Review Source

SS

Sean S.  
HR  
Wholesale  
Used the software for: 2+ years

### "A Great HRIS"

November 22, 2025

5.0

Our Experience has been fantastic, and we would highly recommend this product to others! Onboarding is simple, and the Community page lets us keep our company up to date with ease.

Pros

The ease with which our employees can navigate the site to update/find information. We never have an issue at the end of the year with our employees needing to obtain their tax information.

Cons

On the whole, there are no significant issues. Would love to see a bit more customization in the Performance area, particularly in the Review section.

Review Source

GP

Gunnar P.  
HR Generalist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Paylocity Review"

February 12, 2026

4.0

Pros

I appreciate Paylocity’s user friendly interface and the integration between payroll, benefits, and performance management. The system allows us to manage employee data efficiently while maintaining strong reporting capabilities. I also value the accessibility of information for both administrators and leaders.

Cons

While the platform itself is strong, support can be inconsistent. There have been instances where multiple follow ups were required to obtain accurate guidance. Greater consistency in responses and stronger case ownership would improve confidence in the support process.

Review Source

KB

Kayla B.  
Recruiter  
Education Management  
Used the software for: 2+ years

### "Good Support and a Good Product"

February 17, 2026

4.0

When we need help, we have been able to contact support with Paylocity and they have been very patient as we learn new processes.

Pros

I like the customer support once you reach someone. It's not hard to use. I am not involved with finance and am unable to comment on the value for the money or payment processing.

Cons

It can be hard to get into contact with someone when you need help. It takes a little longer to reach help when you need it than I would like.

Review Source

JS

Jan S.  
HR Generalist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good experience with Paylocity"

September 25, 2025

4.0

Good experience with Paylocity. They just need to fix the workflow process and the way you can run reports.

Pros

I like the recruiting process and payroll. Recruiting is easy to use and to personalize. Payroll is also very user friendly.

Cons

The reports can be difficult, you can't sort by the dates you want to sort by. Don't like the workflow process.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

We was looking for innovation and best price.

Review Source

MJ

MONICA J.  
Payroll Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PAYROLL MANAGER"

September 29, 2025

5.0

My experience with Paylocity is nice for their great customer support all the time, the communication is open and fast. Payroll is easy to transmit and Verified Taxes.

Pros

Paylocity is Friendly and easy to use. Payment Processing is my favorite. My experience has been great, at the beginning I wasn't sure I will like it, and now I feel comfortable I have a good payroll system.

Cons

I'll like if Paylocity could have a daily time and labor waivers in T&L. Also, I will like the Elevate Conference every year be in person.

Review Source

KB

Kelly B.  
Payroll Specialist  
Insurance  
Used the software for: 2+ years

### "Paylocity review"

September 25, 2025

4.0

It would be great if we could have access to our account manager on a more consistent basis. The majority of the time we cannot get a hold of our account manager and you have to use whoever is available. Not much consistency.

Pros

Easy to use once conditions are set up correctly. Works well for most of the normal pays and situations.

Cons

It would be better if we were able to make some of the changes that Paylocity has to do. We don't always want to wait for customer service. Not the best and not consistent. When you have a problem sometimes it cannot be dealt with right away and you have to wait days or longer before you get an answer.

Review Source

JB

Johnny B.  
Technical Solutions Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Five Star Review"

October 9, 2025

5.0

Worked in the system for nine years and my overall experience has been exceptional. Highly recommend anybody looking to transition to a new payroll provider.

Pros

The self service portal, easy configurations, time off module, custom report writer and customer service.

Cons

Change from Pay Entry to Run Payroll & tax filings. Difficult to get a representative from the tax department on the phone.

Review Source

TS

Tatum S.  
HR Generalist  
Consumer Goods  
Used the software for: 2+ years

### "Paylocity is great! "

March 13, 2026

4.0

Pros

Easy to use and understand. Employees have access to numerous features they can use to promote self-sufficiency.

Cons

App is a little crowded- it's hard to navigate and to verbally navigate someone to certain screens when talking to them on the phone.

Review Source

KJ

Kerri J.  
Accountant  
Construction  
Used the software for: 2+ years

### "Paylocity review"

November 7, 2025

5.0

Pros

How easy it is to get in touch with an expert for help whenever you need anything for payroll or benefits!

Cons

The new format of the website online, it is harder to navigate than the original format and no longer have access to employee payroll file

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Not easy to use and was very expensive for us

Review Source

TP

Tyler P.  
Director  
Insurance  
Used the software for: 2+ years

### "Paylocity Delivers for Business Leaders and Their Teams"

May 12, 2025

5.0

Paylocity operates more as a technology company delivering technology solutions in the Human Capital market segment rather than most of their competitors with Human Capital expertise who have also developed technology solutions. Paylocity delivers more expansive capabilities, faster version upgrading, and a strong commitment to engineering optimized, enterprise-grade operations.

Pros

Paylocity is the most advanced and adaptive Human Capital Resource partner in the market.

Cons

The only issue I have to manage is that a few users have reported systemic disconnection between Clock in / clock out actions taken on the mobile app having not been permanently logged in their profile. Some are likely human error or misinterpretation of UI prompts, but we did document a few of these disconnection samples and shared with the Paylocity team. Issue now seems fully resolved.

Review Source

JD

Jessica D.  
HR Analyst  
Government Relations  
Used the software for: 2+ years

### "We like it BUT...."

September 25, 2025

4.0

Wish we had access to other modules that feed data and work with the ones we do have. For example: Headcount planning. It is new and not so robust, but it comes with a hefty price tag. Should allow agencies to use it at no cost for 90 days or so.

Pros

The software is user-friendly, and the platform offers numerous features. It is easy to navigate the system, and there are several customizable menus/fields. Love the dynamic reporting!

Cons

Each module is sold separately—and very pricey! Some functionality is limited when you don't have all the mods. Not tailored to public/government agencies.

Review Source

LW

Landon W.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Good Payroll system"

November 20, 2025

5.0

My overall experience with Paylocity has been very good. The people who work there are genuinely helpful, knowledgeable, and easy to work with, which made the entire implementation and ongoing use of the system feel much more positive.

Pros

Paylocity’s support during setup was excellent. Their team guided us through each step, answered questions quickly, and made the transition feel organized and manageable.

Cons

Some parts of Paylocity’s interface feel a little confusing to navigate, especially compared to our previous system, and it took extra time for our team to get comfortable finding what we needed.

Alternatives considered

[Othership](https://www.capterra.com/p/266602/Othership/)

Reason for choosing Paylocity

Other? GNSA. GNSA had bad reviews from peers that I know that are using it.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

More robust support and structure and integration with other HR features.

Review Source

pP

patty P.  
Senior Manager, HR  
Biotechnology  
Used the software for: 2+ years

### "Paylocity review"

February 16, 2026

2.0

mediocre at best. It feels like a system that has been pieced together by many systems instead of a system well thought out

Pros

I like that I have experience in it and I am used to it. I have now used it at two companies so it's the system I know

Cons

it lacks in many features as anti harassment training for employees in ca for a one hour training, seems strange that it is not an option.

Review Source

LM

Lauren M.  
Business Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Paylocity is great!"

September 25, 2025

5.0

I really like Paylocity. I always recommend them and I have used them at multiple companies. Compared to the PEO we used to use Paylocity is a hundred times better.

Pros

Every time I have any issues and I call in I get an answer very quickly. It's the same way with HR Edge. It's also easy to use. My bosses have no problem submitting payroll if I am not able to.

Cons

Our only issue is cost. We only have 10 employees and it's a little more expensive then other systems I have looked it. It's still cheaper than the PEO we were with previously.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Paychex was very hard to use and very expensive.

Review Source

JJ

Jay J.  
Payroll Manager  
Warehousing  
Used the software for: 1-2 years

### "Paylocity review"

February 12, 2026

5.0

My overall experience is good, I think they need more customer service reps and better reporting tools.

Pros

Easy to use, payroll is simple. Client tax section is easy to view and review. Data insights is much better!

Cons

Reporting, it is really hard to utilize the filtering. They need more reports that their clients use on a daily basis.

Review Source

VP

Valerie P.  
HR Generalist  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "From ADP to Paylocity"

February 12, 2026

5.0

This is the first job I've had that uses Paylocity. I'm used to using ADP. I was very happy to find how easy this system was to learn.

Pros

I like how easy it is to navigate the system and above all else, I like the reports section. So many reports to choose from, easy to edit and customize and sample reports that don't take forever to download.

Cons

I wish the home screen had more fun pictures or animated things we could add regarding birthdays etc.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Company decision. This company already had Paylocity in place.

Review Source

KC

Kimberlee C.  
supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best software we have ever used. "

November 6, 2025

5.0

It was very easy to transfer over. We transfered from Asure. Asure was so difficult to deal with. We can easily upload things.

Pros

User friendly. Everyone understands it. My caregivers are able to see everything they need. We can also shout out to our caregivers.

Cons

Hard to reach support. The user manual is not helpful with all of the changes that seems to be weekly.

Switched from

[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)

It was extremely difficult to get help with things.

Review Source

AG

Antavea G.  
HR Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Great platform and Easy setup and learning for employees"

February 13, 2026

4.0

Pros

I like the ease of use and set up of the platform to work with the organizations needs. Leave management is very easy and intuitive. For the value of money putting in, Paylocity has been by far better than our last HR payroll system.

Cons

It's not as flexible with workflows as I was originally informed, and I have quite a few work arounds to do for a few things that I feel should be a given. One being with time tracking and having employees that move between locations and having their pay rate automatically change between locations cause of minimum wage differences in each city.

Switched from

[Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/)

Toast has no good functionality for an HR and Payroll system. Main area is POS and it shows.

Review Source

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