# Page 24 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Paylocity the right Employee Engagement solution for you? Explore 1839 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1839) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 24 - Reviews of Paylocity ## Showing most helpful reviews Showing 576-600 of 1839 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Debby H. HR Manager Banking Used the software for: Less than 6 months ### "A++ Customer Service Experience!" November 20, 2025 5.0 Our overall experience has been phenomenal. From the sales team to the implementation specialists to customer service, everyone has gone above and beyond to give us the best customer experience. We are happy to have made the jump from Paychex to ! Pros We had the most AMAZING implementation specialist. We came off a PEO platform, and our specialist was so great at communication and helping us trouble shoot any problems. Customer service is A++. Highly recommend! Cons No cons yet! has answered every question and every phone call in a prompt and courteous manner. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Really bad customer service. Just terrible. Reps who aren't familiar with the products. Lack of training on Paychex end. Review Source VS Vanessa S. Office Manage Construction Used the software for: 6-12 months ### "Love Paylocity - Worth it!" September 25, 2025 5.0 My experience has been really great. Our company loves as it has made everything so much easier to manage without worrying if it is being done right. Pros The app and how employees can look over everything on there. That there are integrations that work with that makes things easier Example it integrates with quickbooks. The HR avaliability and having our own desginated onboarding personal to help us set-up is amazing. Cons That approving the time and payroll run is on a seperate page. I think at times everything that is provided is a little overwhelming. I wish that there was a little more communication and follow up like quarterly to go over our services and remind us that we have those services avaliable. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Was looking for someone to manage our payroll also to make sure employees are clocking in and out to keep track of time. Review Source ER Elaine R. HR Director Computer & Network Security Used the software for: 2+ years ### "Paylocity - have it all in one place" October 10, 2025 4.0 I enjoy it most of the time. I like some of the new modules. I especially like compensation and performance. Pros I like that all of our HR stuff is in one place. We have onboarding, comp, marketplace, performance, recruiting. Cons The reps sometimes are not up to speed or knowledgeable and it takes time to get the answers on email. Some of the modules could be more user friendly. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) all in one with the HRIS feature and modules. Review Source CH Christopher H. Chief Executive Officer Hospital & Health Care Used the software for: 6-12 months ### "New to Paylocity, Try it out." September 25, 2025 4.0 Customer support at start up helped launch our services, communicated the whole way, and the price was affordable when comparing how much staff time was used with our old system. Pros is versatile in many different areas from accounting, human resources, and timeclocks. User function has been great making the flow easier. Cons With any change in systems payroll needs to be tracked closely, the software works just eval it before it goes out. Switched from [Greenshades](https://www.capterra.com/p/148355/Benefits-Solution/) Many items were manual entry so purchased to save staff time. Review Source GP Gunnar P. HR Generalist Hospital & Health Care Used the software for: 6-12 months ### "Paylocity Review" February 12, 2026 4.0 Pros I appreciate ’s user friendly interface and the integration between payroll, benefits, and performance management. The system allows us to manage employee data efficiently while maintaining strong reporting capabilities. I also value the accessibility of information for both administrators and leaders. Cons While the platform itself is strong, support can be inconsistent. There have been instances where multiple follow ups were required to obtain accurate guidance. Greater consistency in responses and stronger case ownership would improve confidence in the support process. Review Source JC John C. Controller Wholesale Used the software for: 2+ years ### "Positive Experience" September 25, 2025 4.0 Pros The ability to integrate different features of their software. You have the ability to add on to your existing product to make it customizable to you. It is easy to use for employees and a great value for employers. You are able to clearly see any data you want to. Integrates easily with other 3rd parties. Cons Some of the features are not as customizable as you would expect. Being able to have the software tailored to you would be more advantageous. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Wanted to leave having a PEO for our company. Review Source DC Denisse C. HRBP Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Not helpfull Customer Service" September 29, 2025 3.0 Overall my experience has not been good; even a year later I still face errors, poor support, and no real help. Pros I liked the system capabilities and features, it offers good tools to manage HR and payroll functions. Cons The implementation was poor, data accuracy is a constant issue, and it requires too much follow up.. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity We chose over other alternatives mainly because it offered integration with HubSpot, which was key. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) We decided to exit the PEO model to gain more control, flexibility, and independence in HR processes. Review Source KB Kayla B. Recruiter Education Management Used the software for: 2+ years ### "Good Support and a Good Product" February 17, 2026 4.0 When we need help, we have been able to contact support with and they have been very patient as we learn new processes. Pros I like the customer support once you reach someone. It's not hard to use. I am not involved with finance and am unable to comment on the value for the money or payment processing. Cons It can be hard to get into contact with someone when you need help. It takes a little longer to reach help when you need it than I would like. Review Source LF Lashelle F. HR Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "Overall great HRIS" November 10, 2025 4.0 Overall the service has been great and we are enjoying our experience. Employees are enjoying the ease of the self-service portal. Pros I like how we can have multiple systems (Recognition, Performance Management, etc.) on one HRIS. It provides a single sign-on that is easy for employees to access. Cons It's not as user-friendly for an HR professional. It takes a while to learn all of the pathways to do certain tasks. However, once you do learn, it becomes easy. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Needed more functionality and compliance. Review Source DD Dominica D. Payroll Administrator and Human Resources Administrator Farming Used the software for: 1-2 years ### "Paylocity is the Awesome" September 25, 2025 5.0 Excellent, the more I learn how to use all the features the more I love it. I cant wait till we are using it to its full capability. Pros Customer service is excellent and always friendly and the payroll is easy to use and I love all the information you can put into the employees file. Cons I have not found anything I don't like yet. It is kinda hard to find the exact report you need, because there is so many. Switched from [Famous Software](https://www.capterra.com/p/2862/Famous/) More options and easier to use. The online platform for our employees Review Source JH Jen H. People Operations Manager Architecture & Planning Used the software for: 1-2 years ### "Pretty decent" November 7, 2025 4.0 It's a solid system and has modules that you can turn on and off to customize the system and the cost in a way that works for you. Pros I like that it integrates well with our vendor partners. Not having to process transactions manually is fantastic. Cons The customer service reps can be hit or miss. In my one year with my current employer, we've had 3 main contacts. Two were not great, but one was stellar. Alternatives considered [MassPay](https://www.capterra.com/p/10022406/MassPay/) Reason for choosing Paylocity This was in place when I was hired. I would seriously consider Masspay if I were to switch Review Source DM Dana M. Fulfillment Manager Publishing Used the software for: 2+ years ### "Paylocity App is great" October 16, 2025 4.0 My experience has been fine, I have run into hurdles when navigating the site on my desk top, which my HR dept has always been able to assist with, but they really shouldn't have to if the site was more user friendly. Pros I appreciate that has an app, this comes in handy very often, especially when working from home. It also makes it easy to keep up with PTO time. Cons Back to the app, it is great, even lets me approve and add/edit employees time card. There is even an "approve" button. What I find to be strange is that on the actual desk top site, there is no "approve" button and the interface is not user friendly when making changes. Review Source ND Nick D. Payroll and Benefits Administrator Airlines/Aviation Used the software for: 6-12 months ### "Great System, Great People, Always Developing" September 25, 2025 5.0 Overall is great. The system is fairly intuitable, the customer support is top notch, it always seems like they are developing, and the features are endless. Pros I love their customer support, I know regardless of how I reach out I will get the help and answers I need. I can call, email, online chat, or even utilize their AI assistant and my issues get resolved. Cons I wish they had a test environment easily accessible. I'm currently trying to get access for my company but it has to go through high level of approvals. I just don't understand how a test environment isn't standard. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Looking for better technology and more features, we found that with . Review Source MO Mellani O. Organzational Development and Performance Management Specialist Financial Services Used the software for: 2+ years ### "Mostly satisfied" February 27, 2026 3.0 Mostly good, but we do wish there was more time attention (developers/programmers) dedicated to the Performance area of the platform. Pros I appreciate that they're always evolving and seem to be interested in constant improvement and integration. Cons It's a bummer when the updates don't feel like improvements (for admin./end-users) and it can feel a bit "Frankenstein-ish" when things that seem like they should be connected, are not. Review Source AL Allison L. Owner, Manager Construction Used the software for: 1-2 years ### "Jack of all trades" October 13, 2025 3.0 It's been up and down depending on who customer service is on the other side. Listening to us as customers could grow in their understanding Pros They do what they can to make it cater to your business. can create reports based on your business needs Cons They offer so much that they are good at a lot of things but have too many swords in the fire and not enough support Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paylocity good salesman that honestly needed more education because they said YES when they really did not know Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) was convinced that I would save money and it was their speciality Review Source RG Regina G. Operations and HR Banking Used the software for: 1-2 years ### "It's been a good transition for us" February 19, 2026 4.0 Service has been very helpful however not always as timely as we expected. Also, when we call in our account manager is NEVER available and we like being able to consistently talk to the same person. Pros The integrations of Time & Labor with HR & Payroll. We also love that Spending Accounts is tracked from the same website and login. Cons We have had lots of hurdles with the PTO accruals. That process has not been as seamless as we had hoped. Review Source MR Michelle R. Payroll Manager Medical Practice Used the software for: 6-12 months ### "My Experience" November 7, 2025 4.0 Overall I can say, we have not been this system for a full year yet, so there are things that could be better Pros I have been a Payroll Professional for many years and have never used the Platform until January 2025. While I am still learning all the bells and whistles, I like the ease of a same day or next day check if needed. We love our account rep that we have they are responsive and always willing to assist Cons The reporting is difficult as with all platforms that I have used. More easier to read in Excel format as some reports only can be read in PDF Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) More functionality needed and Rippling was limited and we are growing in size Review Source TL Tina L. HR Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Paylocity Recommendation" November 6, 2025 5.0 Overall my experience is positive with some issues or frustrations but overall we have been happy with the service and the product. Pros The app for your phone, ease of use and customer support has been great! I have spoke to wonderful, helpful people when I have called the 800 number. Cons Sometimes it depends on who you get on the other line when you call. The reporting could be better and sometimes you don't get the right answer. The Performance management module could be more streamlined. Review Source JJ Joanna J. Senior Payroll and Benefits Administrator Financial Services Used the software for: 2+ years ### "My review is here." September 25, 2025 5.0 I've used for a total of 10 years in my career. It seems they have grown faster than they can keep up their employee training at times. Pros User friendly, easy to learn. Multi faceted systems. Ease of use. Easy training. Lots of intercommunication systems. Cons Sometimes customer service or communication through email is not thoroughly read or responded to. I've had to go and back for months at a time with no closer to resolve. Review Source pP patty P. Senior Manager, HR Biotechnology Used the software for: 2+ years ### "Paylocity review" February 16, 2026 2.0 mediocre at best. It feels like a system that has been pieced together by many systems instead of a system well thought out Pros I like that I have experience in it and I am used to it. I have now used it at two companies so it's the system I know Cons it lacks in many features as anti harassment training for employees in ca for a one hour training, seems strange that it is not an option. Review Source JS Jamie S. Human Resources Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great System" October 9, 2025 4.0 Overall i am satisfied with . The time tracking system works well for the employees and they are able to update and manage their taxes themselves within their self-service portals. Pros It is user friendly and houses all of our employee information. I am easily able to navigate the system and find what i am looking for. I think it is a good value for what we pay. Cons They swap our rep often. In many ways the HR & Payroll modules do not completely sync with the T&L modules and items have to be completed in both areas for them to work. Review Source JB Jennifer B. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Learning center is a great Resource" November 6, 2025 4.0 I mostly work on the training side, but am researchjng onboarding for our company. I find it easy to assign trainings to new employees and build training modules for different departments. Pros Great customer support. The Learning platform works great for assigning trainings and creating in house trainings. I also like that certifications can be stored in the employees online file and expiration dates can be run in a quick report Cons We use a lot of volunteers. I would like to be able to assign trainings and file certifications for volunteers like i do for our employees. Review Source SS Sean S. HR Wholesale Used the software for: 2+ years ### "A Great HRIS" November 22, 2025 5.0 Our Experience has been fantastic, and we would highly recommend this product to others! Onboarding is simple, and the Community page lets us keep our company up to date with ease. Pros The ease with which our employees can navigate the site to update/find information. We never have an issue at the end of the year with our employees needing to obtain their tax information. Cons On the whole, there are no significant issues. Would love to see a bit more customization in the Performance area, particularly in the Review section. Review Source JJ Jay J. Payroll Manager Warehousing Used the software for: 1-2 years ### "Paylocity review" February 12, 2026 5.0 My overall experience is good, I think they need more customer service reps and better reporting tools. Pros Easy to use, payroll is simple. Client tax section is easy to view and review. Data insights is much better! Cons Reporting, it is really hard to utilize the filtering. They need more reports that their clients use on a daily basis. Review Source VP Valerie P. HR Generalist Logistics and Supply Chain Used the software for: Less than 6 months ### "From ADP to Paylocity" February 12, 2026 5.0 This is the first job I've had that uses . I'm used to using ADP. I was very happy to find how easy this system was to learn. Pros I like how easy it is to navigate the system and above all else, I like the reports section. So many reports to choose from, easy to edit and customize and sample reports that don't take forever to download. Cons I wish the home screen had more fun pictures or animated things we could add regarding birthdays etc. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Company decision. This company already had in place. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.