# Page 25 | Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Paylocity the right Human Resources solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/86714/WebPay/reviews

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Paylocity

4.3 (1820)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 25 - Reviews of Paylocity

## Showing most helpful reviews

Showing 601-625 of 1820 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Brian G.  
Account Relationship Manager  
Facilities Services  
Used the software for: 2+ years

### "Paylocity Review"

September 4, 2025

5.0

Great experience, although I will say there add on are a bit pricy. We wanted to add LMS and it was out of our price range

Pros

Customer support is great. Employee filing is sufficient. The run payroll is easy to import time from external apps

Cons

Sometimes the system has glitches, and we've had some problems with time off balances. Overall, the system is pretty reliable

Review Source

KD

Kennedy D.  
HR Administrator  
Construction  
Used the software for: 1-2 years

### "Paylocity HRIS Works Well!"

February 12, 2026

4.0

Pros

Paylocity's user interface is easy to use. They have a lot of options for reporting. I work with a fantastic account manager who provides the best customer support anyone could ask for.

Cons

The inability for companies to fully customize website an app options, for example, turning off sections, tabs, and button options if we do not use it. However, Paylocity seems to slowly and steadily be updating their product overtime to become better and better.

Review Source

BS

Barb S.  
Director, HR  
Hospitality  
Used the software for: 2+ years

### "Paylocity Works Best for Us"

November 6, 2025

5.0

Been with them for over 7 years. Our Finance does the payroll and our HR does everything else. The way the system works allows us to keep our information and processes separate, but keeps everything connected.

Pros

They don't try to be the "be-all". They are very careful on how they incorporate new options to their service. They only roll out modules that have been fully vetted.

Cons

The timer on users. I need to stay logged into the system all day. After several minutes, the timer logs me out. That is good for security since I am an admin, but I wish I could make the timer longer.

Review Source

MW

Mark W.  
Benefits Manager  
Research  
Used the software for: 2+ years

### "Overall meh"

October 9, 2025

3.0

My experience has been okay, with several periods of extreme frustration with state and local tax account situations that the tax team messed up and takes forever to fix.

Pros

The online platform is pretty intuitive. Front-line customer service is fairly good, even though I do not have one dedicated account manager.

Cons

The tax team is borderline incompetent. I've had to verify and fix so many things and ended up having to pay late fees and interest on state tax accounts for their filing and payment mistakes.

Review Source

DD

Debbie D.  
Accountant II - Payroll Manager  
Real Estate  
Used the software for: 1-2 years

### "Delayed satisfaction."

November 6, 2025

4.0

Once we were out of implementation and were assigned a set service team we have been happy with the system.

Pros

The ability to create custom reporting is much more user friendly than our previous software. They also have numerous canned reports that are able to be customized.

Cons

The implementation team we were assigned seemed to all be new to the company and weren't well versed on how to accomplish what we were told could be accommodated by the sales team.

Switched from

[PDS Vista](https://www.capterra.com/p/46051/Vista-HRMS/)

Poor customer support and inability to get custom reports.

Review Source

LG

Linda G.  
CFO  
Automotive  
Used the software for: 1-2 years

### "Ease of Use"

October 14, 2025

5.0

Paylocity is so easy to use and the support team is fantastic! They always take the time with me that I need to make sure all of my questions are answered.

Pros

I love how easy it is to use and the easy access of user documents when I'm unsure how to process something.

Cons

Not being able to find a user document for one specific task. I ended up having to spend the time to contact customer service instead.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Customer support was awful. We also had a hard time getting any responses when we sent correspondence to our sales team.

Review Source

AM

Ally M.  
Payroll  
Restaurants  
Used the software for: 2+ years

### "Payroll/HR"

January 29, 2026

4.0

Overall give Paylocity 4 stars. I can see it s a work in progress and have really come a long way over our 3 years with the platform.

Pros

Simplicity when updating employee records. The weblink dashboard has really been a game changer when it comes to managing 23+ companies.

Cons

Platform updates without prior notice or articles relevant to the updates. I wish we had control of updating our payroll converters instead of having to run these through a Paylocity admin to update.

Review Source

AA

Ambryn A.  
VP People and Culture  
Hospitality  
Used the software for: 2+ years

### "Best for Payroll"

September 25, 2025

4.0

Overall, I would say my experience with the Payroll feature within the platform has been amazing!!!!

Pros

Easiest payroll processing platform I have worked with! It is very easy to configure upload files if working with an outside Time & Attendance platform and the interface is very intuitive.

Cons

Sometimes if you don't use the full suite of Paylocity products it can be challenging to get clear answers on certain issues.

Review Source

MO

Mellani O.  
Organzational Development and Performance Management Specialist  
Financial Services  
Used the software for: 2+ years

### "Mostly satisfied"

February 27, 2026

3.0

Mostly good, but we do wish there was more time attention (developers/programmers) dedicated to the Performance area of the platform.

Pros

I appreciate that they're always evolving and seem to be interested in constant improvement and integration.

Cons

It's a bummer when the updates don't feel like improvements (for admin./end-users) and it can feel a bit "Frankenstein-ish" when things that seem like they should be connected, are not.

Review Source

RG

Regina G.  
Operations and HR  
Banking  
Used the software for: 1-2 years

### "It's been a good transition for us"

February 19, 2026

4.0

Service has been very helpful however not always as timely as we expected. Also, when we call in our account manager is NEVER available and we like being able to consistently talk to the same person.

Pros

The integrations of Time & Labor with HR & Payroll. We also love that Spending Accounts is tracked from the same website and login.

Cons

We have had lots of hurdles with the PTO accruals. That process has not been as seamless as we had hoped.

Review Source

HG

Henna G.  
HR Generalist  
Construction  
Used the software for: 6-12 months

### "HR generalist"

February 12, 2026

5.0

Overall, it has been a good experience. The platform is generally easy to use, and most features work as expected, making day-to-day tasks more efficient.

Pros

I like that it is user-friendly for employees, especially on the app. The layout is intuitive and makes it easy to navigate, which helps employees quickly find the information or tools they need without confusion.

Cons

There are instances where workflows do not function properly, resulting in information not being saved to the correct designated areas.

Review Source

SR

Stephen R.  
Finance Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "It Works If You can work with it"

November 21, 2025

3.0

Overall, my experience with Paylocity is developing. I have run payroll only once as a backup to main user, but I do pull reports from it on a monthly basis. I consider myself tech savvy and flexible when figuring out systems, but can see how Paylocity can be frustrating to some. I know our organization has encountered some communication issues, but acknowledge that we are a unique/complicated user as a nonprofit.

Pros

It is a functional payroll system. I appreciate the customization of reports you can generate. The Time-Off Calendar is handy.

Cons

It could use more regional expertise when it comes to State and Local Tax Law. It could be more cohesive and consistent in the many screens encountered while running payroll.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

The switch was made before I joined the organization, but I hear it was quite a chore. The reasoning was that Paylocity manages tax filing

Review Source

NA

Nick A.  
Controller  
Hospitality  
Used the software for: 1-2 years

### "User-Friendly Platform with Minor Syncing Issues"

September 25, 2025

4.0

Overall, Paylocity has been a solid platform that helps streamline payroll and HR functions. While there are some syncing challenges between modules, the ease of use and functionality of the system outweigh the drawbacks, making it a valuable tool for our organization.

Pros

The user interface is clean and intuitive, which makes it easy for employees and administrators to navigate and complete tasks quickly.

Cons

There can be occasional issues with HR data not syncing properly with the time and labor data, which sometimes creates extra steps to reconcile.

Review Source

RB

Rosonia B.  
Human Resources Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "First Year User "

October 9, 2025

5.0

Great. The ability it provides to integrate with other platforms our organization utilize makes our job easier

Pros

Our leadership team and the reps are aways available to answer questions. Everything is user friendly

Cons

There is nothing I can think of at the moment as a Con. Each issue has always been resolved seamlessly.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

The switch was made prior to my tenure. From others perspective, system integration was a huge issue

Review Source

AD

Aaron D.  
Tech Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great platform, but comes at a cost."

October 10, 2025

4.0

The platform is great but we keep coming across features we didn't realize were available that we needed to add on to the standard subscription.

Pros

Employee management, ease of use, and time tracking make this platform simple and easy to use, especially the app.

Cons

I don't like the piece mail service where almost every little feature is an extra implementation fee plus monthly fee. Just make a tiered subscription like everyone else so it is easier to understand and you realize what you are missing out on.

Alternatives considered

[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)

Reason for choosing Paylocity

It had more features and we liked the Paylocity options to use.

Switched from

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

Because we needed an HR System with Payroll.

Review Source

NK

Nick K.  
Accountant  
Accounting  
Used the software for: 2+ years

### "Paylocity is a Great Service"

September 25, 2025

4.0

I would highly recommend Paylocity to anyone looking for Payroll online system, it's been such a help getting thru payroll.

Pros

I like the support that calling the service line gets you, everyone is super helpful and want to help you resolve issues.

Cons

Sometimes it can take a while for any tickets to get resolved, up to a month in some cases which is stressful if it's time sensitive.

Review Source

AT

Aleeka T.  
HR generalist II  
Broadcast Media  
Used the software for: 2+ years

### "Great HRIS"

October 9, 2025

5.0

Overall I would recommend Paylocity to other employers. I also with the reporting feature was more fleshed out.

Pros

I love the ease of use. It is very straightforward and allows for plenty of customization. I also love having a dedicated account rep.

Cons

The performance review system could be better. It should automatically send each year based on hide date.

Review Source

AG

Aaron G.  
Membership and Development Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paylocity good bang for the buck"

March 20, 2026

4.0

Pros

The iPhone app updates have made work on the fly a bit easier. They have made getting to punch corrections easier as a supervisor.

Cons

I would love to se the accept all punch corrections option both iPhone app. I do the most of my work on my phone as it is always with me.

Review Source

DT

DJ T.  
Human Resources Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Technological Capabilities and Communication Issues"

November 6, 2025

4.0

I have worked with Paylocity for just under 3 years now as a HR Personnel. I currently oversee our companies recruiting through Paylocity.

Pros

The comprehensive technological tools available to you as an employee. The learning system also works well for teaching employees Paylocity's capabilities.

Cons

Paylocity can make changes without informing you, resulting in a slower learning curve and potential for missed items.

Review Source

TR

Tianne R.  
property manager  
Real Estate  
Used the software for: 2+ years

### "I like getting paid "

February 3, 2026

5.0

fairly good other than the kicking me out every so often, and making me sign in again. It is very easy to use.

Pros

It is very easy to see my timesheet, and to download my tax forms. I never have to wait long for my W-2

Cons

When it kicks me out and won't let me sign in and then locks my account. it's a pretty good pay app.

Review Source

KE

Kelly E.  
HR Director  
Automotive  
Used the software for: 2+ years

### "Great tool for employees"

November 7, 2025

4.0

The product is a great tool for our employees. The layout of info is nice. Mobile app access is a plus.

Pros

The transparency the product gives our employees versus what we had to offer in the past is a vast difference and the employees love hands on access to their file without having to go through Payroll.

Cons

Help tickets that need to be escalated. It seems no urgency is assigned to them and often we don't even get a response unless we follow up ourselves. Our reps are currently working to fix this for our account.

Review Source

JB

Jill B.  
People and Culture Generalist  
Religious Institutions  
Used the software for: Less than 6 months

### "The Best is Yet to Come"

October 10, 2025

4.0

A slow start. Learning more every day. \[sensitive content hidden\] is an amazing Human Resources Consultant and making the transition easier.

Pros

Mobile app is easy. Recognition is a great way to affirm employees and coworkers. \[sensitive content hidden\] is an amazing Human Resources Consultant.

Cons

Employee fields are disjointed. It would be nice to have one opening page with all employee information.

Alternatives considered

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reason for choosing Paylocity

Cost and service. Paylocity made a better sale.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Cost and payroll capability. Paylocity features were exciting.

Review Source

DS

Dina S.  
Payroll Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Payroll Manager "

September 25, 2025

5.0

Overall, my experience with Paylocity has been positive. The platform is user-friendly, regularly updated, and keeps up with evolving regulations, which gives me confidence that we’re staying compliant. I also appreciate the variety of features available

Pros

Paylocity consistently updates the platform and stays ahead of new regulations. customer service is generally responsive, and the platform continues to improve.

Cons

One downside is that account managers tend to change frequently, often due to promotions or internal transfers

Review Source

TM

Tammie M.  
Human Resources Generalist Recruiter  
Aviation & Aerospace  
Used the software for: 2+ years

### "User for 4 years "

February 17, 2026

3.0

Pros

It is very easy to navigate and some of the features are good for business purposes. The ease of making some things streamlined.

Cons

They roll out changes too often instead of every quarter or so. Every time you call customer service you get a different person with a different answer.

Review Source

jS

jeremy S.  
store gm  
Food & Beverages  
Used the software for: 2+ years

### "paylocity sends w2s out faster than mail ins "

January 29, 2026

4.0

pretty good log in every once and a while or you will have to make a new password if you do not may have to contact employer

Pros

i got my w2 easy peasy and way faster than a mail in and it felt pretty secure like no one was going to easily be able to get y information

Cons

does not update worked hours daily can only see after the check comes in not before and i like to keep track daily

Review Source

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